The intelligent growth engine built to free hotelier ambition.
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The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
Zonal PMS
5.0 (1 REVIEWS)
Unranked in Hotel Management Software
A powerful, simple-to-use, cloud-based PMS for hotels
100% recommended by 1 hotels
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Zonal products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Zonal Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Zonal Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Zonal
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Zonal's Provided Description:
"Zonal’s Hotel Property Management System (PMS) is a comprehensive, cloud-based solution designed to streamline hotel operations, enhance guest experiences, and drive revenue growth. Tailored for independent hotels, pubs with rooms, and multi-site hotel groups, it offers a unified platform to manage all aspects of accommodation services efficiently. Key Features Reservation & Channel Management Real-Time Channel Manager: Integrates with over 450 online travel agencies (OTAs), ensuring real-time updates to availability and rates, thereby minimizing overbookings. Commission-Free Bookings: Zonal does not charge commissions on online bookings, whether direct or via OTAs, allowing businesses to retain full revenue. Integrated Booking Engine Responsive Design: The booking engine is optimized for all devices, facilitating direct bookings and increasing profit margins. Promotional Tools: Includes features like promo codes and reward systems to boost direct bookings. Guest Experience Enhancements Mobile Check-In/Out: Guests can conveniently check in or out using their smartphones, reducing front desk queues. Digital Room Keys: Enables guests to access rooms and other areas using their mobile devices. Integrated Payment Gateway: Facilitates secure and seamless transactions for both online and in-house payments. Operational Efficiency Front Desk Management: Streamlines room assignments, guest check-ins/outs, and payment processing. Housekeeping Module: Allows real-time updates on room status, improving communication and efficiency. Event & Conference Coordination: Manages room bookings, spaces, and F&B arrangements, consolidating billing under a single guest or company. Data & Revenue Management Dynamic Pricing Tools: Adjusts rates based on demand, seasonality, or guest behavior to maximize profits and RevPAR. Comprehensive Reporting Suite: Provides real-time analytics across multiple locations, aiding in strategic decision-making. Seamless Integrations Zonal’s PMS is part of a connected ecosystem, offering two-way integration with its Electronic Point of Sale (EPoS) system. This integration simplifies the management of both accommodation and F&B operations, reducing the need for manual data reconciliation and enhancing the guest experience. Support & Onboarding Zonal provides exceptional UK-based customer support, ensuring prompt resolution of any issues. Their dedicated onboarding team facilitates a hassle-free transition, offering comprehensive training and channel connections. Additionally, on-site training programs are available, providing hands-on learning experiences tailored to the specific needs of each hotel, thereby boosting staff confidence and operational efficiency. Marketing & Loyalty Integration The PMS integrates with Zonal’s marketing tools, including Airship CRM and loyalty programs, enabling targeted communications to guests. This integration helps in upselling services, encouraging repeat stays, and enhancing overall guest satisfaction."
Capabilities
Automate inventory and rate updates
Drive more direct bookings
Offer a seamless, contactless stay
Coordinate operations tasks across departments
Features
Accounting & Finance
Marketing & Ecommerce
Administration & Configuration
Customer Management
Front Office
Groups Management
Guest Experience
Housekeeping
Payments
Reservations Management
Revenue Management
Taxes & Compliance
Support & Training
Food & Beverage
Available Add-ons & Modules
Property Management System
Property Management SystemsReal-Time Channel Manager
Channel ManagersIntegrated Booking Engine
Booking EngineMobile Check-in and Checkout
Contactless Check-inDigital Room Keys
Hotel Keyless Entry SystemsPayment Gateway
Payments Processing SoftwareHousekeeping
Housekeeping SoftwareEvent Management
Event Management SoftwareDynamic Pricing Tools
Revenue Management SystemsRecommended by
Achievements
This vendor's trending score is rising, Zonal PMS is the #17 most trending product in the Hotel Management Software category (out of 84) and the #509 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreZonal’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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The intelligent growth engine built to free hotelier ambition.
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Hotelier Rating
Looking for specific info?
ZHS has been vital in the success of our hotel
Hotel rooms manager from 25-49 room Boutique in Hertford (United Kingdom)
It looks like Zonal is not recommended by any hotels
Check out the top 10 most recommended Zonal alternativesExpert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
Zonal PMS is strong at simplifying hotel operations and integrating accommodation with food & beverage management. Its commission‑free booking engine and reliable channel manager help maximize revenue, while the UK‑based support team makes onboarding and daily use straightforward. Overall, it’s a practical, user‑friendly system that improves efficiency and guest experience.
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
Unlike many competitors, it integrates accommodation with restaurant/bar systems, unifies guest billing, and ensures real‑time channel management. This makes it especially effective for independent hotels and pubs with rooms that want a cost‑efficient, all‑in‑one solution.
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
My advice would be to take full advantage of Zonal PMS’s commission‑free booking engine and integrated F&B features. Before implementation, invest time in training your team on how the system links accommodation with restaurant/bar operations. This ensures you’ll maximize both revenue and efficiency from day one, and avoid relying too heavily on OTAs for bookings.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
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Zonal has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
View Support Certification
Help Center
Product Updates
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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