Zonal PMS

5.0 (1 REVIEWS)

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HT Score  
0 out of 100
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A powerful, simple-to-use, cloud-based PMS for hotels

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What is Zonal?

Founded in 1979 | Headquarters in Edinburgh (Scotland) | 786 employees
Zonal PMS is a hotel property management system that offers a comprehensive, cloud-based solution to elevate hotel operations. Designed for independent hotels, pubs with rooms, and multi-site hotel chains, it simplifies managing accommodation services, enhances guest experiences, and drives revenue growth. Its real-time channel manager integrates with over 450 OTAs, ensuring consistent updates and reducing overbookings. Features like mobile check-in/out, digital room keys, and integrated payment gateways improve guest convenience. Zonal PMS also optimizes operational efficiency with tools like front desk management and dynamic pricing, alongside seamless integration with F&B operations.

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This description was generated by AI which analyzed the following sources to summarize a description of Zonal products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Zonal

FAQs

Zonal PMS Alternatives

Not sure if Zonal is right for your hotel? Here are similar Hotel Management Software vendors that could be a good fit for your hotel:

Capabilities

Automate inventory and rate updates

Drive more direct bookings

Offer a seamless, contactless stay

Coordinate operations tasks across departments

Maximize revenue with smart insights

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

Property Management System

Property Management Systems
Zonal’s Hotel Property Management System (PMS) is a comprehensive, cloud-based solution designed to streamline hotel operations, enhance guest experiences, and drive revenue growth. Tailored for independent hotels, pubs with rooms, and multi-site hotel groups, it offers a unified platform to manage all aspects of accommodation services efficiently.

INCLUDED

Real-Time Channel Manager

Channel Managers
Integrates with over 450 online travel agencies (OTAs), ensuring real-time updates to availability and rates, thereby minimizing overbookings.

INCLUDED

Integrated Booking Engine

Booking Engine
Responsive Design: The booking engine is optimized for all devices, facilitating direct bookings and increasing profit margins. Promotional Tools: Includes features like promo codes and reward systems to boost direct bookings.

INCLUDED

Mobile Check-in and Checkout

Contactless Check-in
Guests can conveniently check in or out using their smartphones, reducing front desk queues.

INCLUDED

Digital Room Keys

Hotel Keyless Entry Systems
Enables guests to access rooms and other areas using their mobile devices

INCLUDED

Payment Gateway

Payments Processing Software
Facilitates secure and seamless transactions for both online and in-house payments.

INCLUDED

Housekeeping

Housekeeping Software
Housekeeping Module: Allows real-time updates on room status, improving communication and efficiency.

INCLUDED

Event Management

Event Management Software
Event & Conference Coordination: Manages room bookings, spaces, and F&B arrangements, consolidating billing under a single guest or company.

INCLUDED

Dynamic Pricing Tools

Revenue Management Systems
Adjusts rates based on demand, seasonality, or guest behavior to maximize profits and RevPAR.

INCLUDED

Q1 '26 Hotel Management Software Survey Insights

Is Zonal a good fit for your hotel?

Small
93% (805)
#1 of 34

X Small hotels say that Little Hotelier's Hotel Management Software improves booking management efficiency through integrated channel management and a user-friendly interface. Verified HotelTechReport reviews highlight its ability to reduce overbookings and provide fast customer support, both crucial for small operations.

Mid-sized
88% (240)
#1 of 23

Medium hotels say that Cloudbeds's Hotel Management Software is consistently rated for its intuitive interface, efficient OTA integration, and robust guest management tools, based on verified HotelTechReport reviews. Medium hoteliers appreciate the seamless booking operations and channel management that streamline daily tasks.

Large
88% (53)
#1 of 11

Large hotels say that Cloudbeds’ Hotel Management Software ranks highly in verified HotelTechReport reviews due to its user-friendly interface, comprehensive reservation management, and effective integration with various OTAs. Such features enhance operational efficiency and streamline staff training in Large settings.

Boutique Hotels
90% (557)
#1 of 29

Boutique hotels say that Cloudbeds's Hotel Management Software ranks highly because verified HotelTechReport reviews highlight its intuitive user interface, effective channel management, and efficient customer support. These features support operational streamlining, essential for Boutique properties' unique management needs.

Bed & Breakfast & Inns
98% (300)
#1 of 28

Bed-N-Breakfast hotels say that ThinkReservations's Hotel Management Software excels in user-friendliness and customer support, according to verified HotelTechReport reviews. Important strengths for Bed-N-Breakfasts include its seamless OTA integrations, leading to minimized double bookings, and flexibility for customizing guest communications.

Limited Service & Budget Hotels
90% (382)
#1 of 26

Limited-Service-Budget hotels say that Cloudbeds' Hotel Management Software ranks highly in verified HotelTechReport reviews for its user-friendly interface, seamless integration with OTAs, and efficient management of bookings and reservations. These features help streamline operations and reduce overhead costs in Limited-Service-Budget establishments.

North America
97% (335)
#1 of 21

Na hotels say that ThinkReservations' Hotel Management Software excels due to its user-friendly interface, reliable customer support, and seamless OTA integrations, according to verified HotelTechReport reviews. These strengths are particularly relevant to the operational needs of Na hotels.

Europe
96% (448)
#1 of 19

Europe hotels say that RoomRaccoon’s Hotel Management Software consistently provides a user-friendly interface, integrates seamlessly with booking platforms, and offers efficient support, according to verified HotelTechReport reviews. These aspects help streamline operations, crucial for hotels across Europe.

Asia Pacific
96% (657)
#1 of 10

Ap hotels say that Little Hotelier's Hotel Management Software, according to verified HotelTechReport reviews, stands out for its user-friendly interface, seamless OTA integration, and efficient booking management. Key strengths for Ap hotels are ease of use, reducing manual errors, and streamlining operations.

United States
97% (327)
#1 of 20

Us hotels say that ThinkReservations' Hotel Management Software is praised in verified HotelTechReport reviews for strong customer service, intuitive ease of use, and effective automated management. These features are crucial for hotels in the Us, enhancing operational efficiency and guest satisfaction.

United Kingdom
88% (68)
#3 of 9

Gb hotels say that Little Hotelier's Hotel Management Software ranks highly in verified HotelTechReport reviews due to its user-friendly interface, effective channel management, and robust customer support. These strengths facilitate direct bookings, smooth multi-channel operations, and efficient issue resolution for Gb properties.

Germany
98% (95)
#1 of 8

De hotels say that RoomRaccoon’s Hotel Management Software excels due to its intuitive user interface, robust channel management, and comprehensive support, as highlighted in verified HotelTechReport reviews. These strengths enhance operational efficiency, simplifying processes for De establishments.

Full 2026 Hotel Management Software Survey Findings

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Zonal Reviews Summary

5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
5.0/5

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Achievements

Trending Product

This vendor's trending score is rising, Zonal PMS is the #22 most trending product in the Hotel Management Software category (out of 84) and the #527 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Zonal’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence

Zonal Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

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Zonal Reviews

Hotelier Rating

Excellent
1
Very Good
0
Average
0
Poor
0
Terrible
0

Property Size

  • Small (1)

Country

  • United Kingdom
    United Kingdom
    (1)

Region

  • Europe
    Europe
    (1)
10

ZHS has been vital in the success of our hotel

Hotel rooms manager from 25-49 room Boutique in Hertford (United Kingdom)

Verified
12 months ago
ZHS has been vital in the success of our hotel, providing an easy booking journey for guests and the ability for our team to adapt and improve rates, room types and packages as we go. - Clear booking journey for guests -easy to use for our team -great reporting system breaking down everything we need. - Clear invoicing separate for guests...
Country United Kingdom
Hotel rooms manager
Small Hotel
  • 1

Recommend empty

It looks like Zonal is not recommended by any hotels

Check out the top 10 most recommended Zonal alternatives

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Zonal PMS is strong at simplifying hotel operations and integrating accommodation with food & beverage management. Its commission‑free booking engine and reliable channel manager help maximize revenue, while the UK‑based support team makes onboarding and daily use straightforward. Overall, it’s a practical, user‑friendly system that improves efficiency and guest experience.

Question:

What differentiates this product or service from the competition?

Answer:

Unlike many competitors, it integrates accommodation with restaurant/bar systems, unifies guest billing, and ensures real‑time channel management. This makes it especially effective for independent hotels and pubs with rooms that want a cost‑efficient, all‑in‑one solution.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

My advice would be to take full advantage of Zonal PMS’s commission‑free booking engine and integrated F&B features. Before implementation, invest time in training your team on how the system links accommodation with restaurant/bar operations. This ensures you’ll maximize both revenue and efficiency from day one, and avoid relying too heavily on OTAs for bookings.

RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Rikki Reece Director @ Reece Consultancy
RecommendationAvatar
Rikki Reece Director @ Reece Consultancy
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Zonal Integrations

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Company Functionality
SiteMinder
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Actabl

This integration hasn’t been verified by Zonal yet.

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RoomPriceGenie
RoomPriceGenie

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The Hotels Network
The Hotels Network

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Guest Messaging Software
Lightspeed

This integration hasn’t been verified by Lightspeed yet.

Lightspeed

0% recommended by 0 hotels

Hotel POS Systems

Support

Unverified

Zonal has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

Suppo Info Image Green check icon

2026

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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HT Score

0/100

Recommended

100%

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