Channel Connect (by Aven Hospitality)

4.4 (57 REVIEWS)

HTR Score icon
HT Score  
71 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Channel Connect (by Aven Hospitality)

Ranked 15 (out of 149) in Channel Managers

Advanced distribution made simple

Aven Hospitality is popular in United States of America with 25 hoteliers leaving an average rating of 86%.

Bell avatar Bell - AI powered product analyst

I analyzed all of Aven Hospitality’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like Sabre/Synxis for its superior technology that enhances direct channel conversion and distribution reach, contributing to increased revenue. Its integration with multiple partners and stable system with minimal service interruptions are highly valued. However, some criticize the slow innovation on core platforms, cumbersome customer support, and tedious manual tasks. The platform excels in providing up-to-date booking engine enhancements and effective connectivity solutions.

What Types of Hotels Aven Hospitality is Popular For

Size

5 | X-Small (1-9 room)

15 | Small (10-49 room)

28 | Mid-Sized (50-99 room)

77 | Large (100-499 room)

20 | X-Large (500+ room)

Country

83 | United States of America

8 | Mexico

5 | United Arab Emirates

5 | Canada

4 | Thailand

3 | China

3 | Spain

3 | Singapore

2 | France

2 | Italy

2 | Japan

2 | Vietnam

2 | Egypt

2 | India

2 | Costa Rica

2 | Germany

1 | Qatar

1 | Taiwan

1 | Netherlands

1 | Norway

1 | Hungary

1 | Turkey

1 | Virgin Islands, British

1 | South Africa

1 | Brazil

1 | Maldives

1 | Finland

1 | Greece

1 | United Kingdom

Type

92 | Luxury Hotels

74 | Boutiques

58 | Branded Hotels

58 | Resorts

46 | City Center Hotels

42 | Airport/Conference Hotels

35 | Bed & Breakfast & Inns

27 | Limited Service & Budget Hotels

16 | Extended Stay & Serviced Apartments

9 | Hostels

4 | Vacation Rentals & Villas

2 | Casinos

2 | Motels

1 | RV Parks & Campgrounds

Region

96 | North America

18 | Asia Pacific

15 | Europe

9 | Middle East

3 | South America

1 | Central America

1 | Africa

Category

85 | Booking Engine

57 | Channel Managers

56 | Hotel Reservations Software

40 | Staff Collaboration Tools

7 | Property Management Systems

3 | Digital Marketing Agencies

2 | Upselling Software

What is Aven Hospitality?

Founded in 1960 | Headquarters in Southlake (United States) | 7910 employees
Channel Connect (by Aven Hospitality) is a channel management system that streamlines hotel operations by enabling hoteliers to manage promotions, availability, rates, and inventory across over 600 global and regional OTA channels from a single platform. This comprehensive integration simplifies operations by ensuring that reservations from OTAs are seamlessly synced back to the central reservation system (CRS). The platform enhances revenue opportunities by expanding distribution reach and provides robust data and reporting tools to inform and optimize distribution strategies, delivering an effective and reliable solution for increasing direct channel conversions.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Aven Hospitality products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Aven Hospitality

FAQs

Channel Connect (by Aven Hospitality) Alternatives

Not sure if Aven Hospitality is right for your hotel? Here are similar Channel Managers vendors that could be a good fit for your hotel:

Capabilities

profile-empty-state.svg

Aven Hospitality doesn’t have any benefits or use cases available

Features

Rate Management

4/5 features

Room Type Mapping

4/5 features

Automation & Syncing

4/5 features

Administration & Settings

4/5 features

Analytics & Reporting

4/5 features

Aven Hospitality Reviews Summary

4.4
Very Good
Ease of Use
4.4/5
Customer Support
4.1/5
ROI
4.1/5
Implementation
4.2/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Channel Connect (by Aven Hospitality) is the #24 most trending product in the Channel Managers category (out of 149) and the #828 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Aven Hospitality’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
71 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Aven Hospitality Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Aven Hospitality Average Aven Hospitality

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Aven Hospitality Reviews

Hotelier Rating

Excellent
41
Very Good
8
Average
4
Poor
0
Terrible
4

Property Size

  • X-Small (3)
  • Small (8)
  • Mid-Sized (13)
  • Large (29)
  • X-Large (4)

Country

  • United States of America
    United States of America
    (25)
  • United Arab Emirates
    United Arab Emirates
    (3)
  • Thailand
    Thailand
    (3)
  • Singapore
    Singapore
    (3)
  • Germany
    Germany
    (2)
  • Vietnam
    Vietnam
    (2)
  • Egypt
    Egypt
    (2)
  • France
    France
    (2)
  • China
    China
    (2)
  • Italy
    Italy
    (2)
  • Canada
    Canada
    (1)
  • Mexico
    Mexico
    (1)
  • Costa Rica
    Costa Rica
    (1)
  • Virgin Islands, British
    Virgin Islands, British
    (1)
  • Greece
    Greece
    (1)
  • South Africa
    South Africa
    (1)
  • United Kingdom
    United Kingdom
    (1)
  • Brazil
    Brazil
    (1)
  • India
    India
    (1)

Region

  • North America
    North America
    (27)
  • Europe
    Europe
    (8)
  • Asia Pacific
    Asia Pacific
    (11)
  • Middle East
    Middle East
    (5)
  • South America
    South America
    (2)
  • Central America
    Central America
    (1)
  • Africa
    Africa
    (1)
8

Enhancement

E Distribution Executive from 200 to 499 room Bed & Breakfast & Inn in Dubai (United Arab Emirates)

Verified
2 months ago
The ease of use and reaching out to the agents. The option to prioritize the cases. copying users to cases.
Country United Arab Emirates
E Distribution Executive
Large Hotel
10

Reliable and User Friendly Channel Manager for optimize distribution in COMO Hotels

Revenue and Distribution Analysis from 100 to 199 room Boutique in Singapore (Singapore)

Verified
4 months ago
SynXis is one of the best channel managers I’ve worked with, offering strong and reliable connections with almost all OTA partners through Channel Connect, as well as smooth integrations with GDS partners. The platform optimizes distribution seamlessly with its user-friendly interface and clear process flows, making it easy to manage even t...
Country Singapore
Revenue and Distribution Analysis
Large Hotel
10

Comprehensive Hospitality Platform with Room for Better Integration

Assistant Revenue Manager from 200 to 499 room Bed & Breakfast & Inn in Vancouver (Canada)

Verified
7 months ago
Sabre SynXis offers a robust channel manager that ensures excellent rate parity and broad distribution reach. The system is especially strong in global connectivity and offers real-time inventory updates, reducing the risk of overbooking. The PMS interface is intuitive and supports essential operational workflows, while the staff collaborat...
Country Canada
Assistant Revenue Manager
Large Hotel
10

Good

Manager- Distribution from 200 to 499 room Bed & Breakfast & Inn in Dubai (United Arab Emirates)

Verified
8 months ago
Provided Quick Support for crucial task and you delivered it effectively. Thank you for your dedication and hard work.
Country United Arab Emirates
Manager- Distribution
Large Hotel
10

Fast & efficient system

Director of Revenue & Distribution from 50-74 room City Center Hotel in Roma (Italy)

Verified
10 months ago
User friendly booking engine. Ease of connectivity of any distribution channels. Multiple reports available. Excellent customer service- helpful, friendly and very understandable. Well chosen Account managers that just go over and beyond to assist with anything.
Country Italy
Director of Revenue & Distribution
Mid-Sized Hotel
2

The product needs to be improved and technical support should be better.

General Manager from 100 to 199 room Airport/Conference Hotel in Palma (Costa Rica)

Verified
12 months ago
There are some big wholesalers that only offer connections options through Sabre, so it doesn't matter if you like the product; you have to use it anyways.
Country Costa Rica
General Manager
Large Hotel
8

Sabre Services: Delivering Exceptional Solutions and Unmatched Customer Support

Sr. E-commerce Manager from 100 to 199 room Bed & Breakfast & Inn in El Gouna (Egypt)

Verified
12 months ago
As a user of Sabre's services, I have found their technology to be efficient, reliable, and user-friendly. One of the things that I appreciate the most about Sabre is their vast range of solutions that cater to various needs of the travel and hospitality industry. They offer a comprehensive suite of products, including reservation systems,...
Country Egypt
Sr. E-commerce Manager
Large Hotel
10

Sabre retailing

Cluster Revenue Manager from 25-49 room Branded Hotel in Hong Kong (China)

Verified
13 months ago
More functional & package can be sell. Can sold goods.Like the dynamic rate set up in difference date. It is better than previous package function.
Country China
Cluster Revenue Manager
Small Hotel
9

OTA Channel Connect

Distribution Manager from 200 to 499 room Branded Hotel in Tam Tien (Vietnam)

Verified
14 months ago
Very smooth process, especially thanks to the prompt response and collaboration with the Sabre OTA team, which assisted me with any questions I had.
Country Vietnam
Distribution Manager
Large Hotel
8

Synxis CRS 2024 review

Distribution Manager from 100 to 199 room Casino in Wheatland (United States of America)

Verified
15 months ago
One of the primary advantages of using Synxis lies in its reliability and its extensive portfolio of connected partners. This connectivity not only broadens market exposure but also supports hotels in targeting the right audience effectively. Additionally, Synxis provides the flexibility to manage operations at both the chain and individual...
Country United States of America
Distribution Manager
Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Knowledgeable support team. Ease of CRS set up and navigation. Ability to connect with various external partners. I like the fact that there are new partnerships and system enhancements, it is preferred to work with a partner under one umbrella.

Question:

What differentiates this product or service from the competition?

Answer:

Speed to market (yet recently there are delays, not sure if staffing is an issue). Ease of use. In general Sabre/Synxis is a solid partner, the support team, market managers are always very attentive.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Ease of set up, use and general functionality. One-stop shop with several products and services under one umbrella, hence when there is a need to call out for support, the support team, in general is very knowledgeable. I am however concerned with the future CRS business model and minimum revenue for contracting with Sabre. Many independent / smaller properties will have a hard time reaching a specific revenue target and with that will not be considered for Sabre/CRS.

RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Blanka Dewapura Co-Owner/VP @ Oceanid Hospitality Group
RecommendationAvatar
Blanka Dewapura Co-Owner/VP @ Oceanid Hospitality Group
Are you a consultant or vendor that recommends Aven Hospitality? Leave a recommendation

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Support

Unverified

Aven Hospitality has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

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2026

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Recommended

86%

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