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GuestService - Mobile Ordering
5.0 (6 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
GuestService - Mobile Ordering
Unranked in Mobile Ordering & Room Service
Unlock Hidden Revenue in Every Stay with GuestService
98% recommended by 25 hotels
Guest Service has 0 reviews from Japan so we’re unable to verify that they operate in your local market.
What is Guest Service?
Founded in 2016 | Headquarters in London (United Kingdom) | 11 employees
GuestService - Mobile Ordering is a robust mobile ordering system designed specifically for the hospitality industry. It enables guests to conveniently order food, beverages, and other services directly from their smartphones, enhancing their overall experience. The platform integrates seamlessly with your hotel's existing operations, streamlining order management, and boosting operational efficiency. With personalized upsell opportunities and valuable guest data insights, GuestService - Mobile Ordering not only improves guest satisfaction but also unlocks new revenue streams, making it a vital tool for modern hotels aiming to stay competitive.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Guest Service products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Guest Service Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Guest Service Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Guest Service
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Guest Service's Provided Description:
"GuestService is a cutting-edge platform designed to help hotels uncover and capitalize on new revenue opportunities within each guest's stay, enhancing profitability while elevating the guest experience. By integrating seamlessly with your existing operations, it offers personalized upselling opportunities, actionable insights through data analytics, and tailored guest services that drive repeat business. Think of GuestService as your partner in transforming every aspect of your hotel's operation into a potential revenue source, ensuring you stay ahead in the competitive hospitality market."
FAQs
GuestService - Mobile Ordering Alternatives
Not sure if Guest Service is right for your hotel? Here are similar Mobile Ordering & Room Service vendors that could be a good fit for your hotel:
Capabilities
Room Service
Room Service
GuestService revolutionizes your guests’ experience with digital room services. Contactless ordering and payment have become essential, and we provide the solution. Embrace the future of contactless self-service through smartphones with GuestService. Customers can easily access a vibrant digital menu by scanning a tabletop QR code or tapping an NFC tag with their smartphone, ensuring a seamless and convenient dining experience.
Housekeeping
Housekeeping
Provide your guests with an exceptional housekeeping experience with GuestService. Allow your guests to communicate their requests easily from their phones and track the entire process. Delight your guests and stand out in your service.
Room Amenities
Room Amenities
Ensure a delightful guest experience by eliminating unpleasant surprises. Prioritize guest satisfaction and empower them to easily communicate their room amenity needs via their mobile phones. Aim for happy guests and deliver a seamless and memorable stay at your hotel.
Technical Support
Technical Support
Efficiently resolve technical issues for your guests, ensuring their satisfaction and preventing any dissatisfaction. Streamline your technical service operations with centralized management. Empower your guests to conveniently submit their technical service requests through their mobile devices. Our goal is to create happy guests by consistently delivering exceptional service and exceeding their expectations.
Online Payments
Online Payments
Maximize your hotel’s revenue potential and enhance your guests’ dining experience with our Mobile & In-Room Dining services. Our Mobile App technology provide a seamless ordering experience for your guests while streamlining back-of-house operations. Guests can easily place an order and schedule its delivery through their Mobile App. The digital menus and ordering process automate service requests delivery, order status follow-up, and track request fulfillment time, reducing the chances of human error.
Features
Digital Menus
4/5 features
Ordering
4/5 features
Payments
4/5 features
Delivery & Logistics
4/5 features
Guest Service Reviews Summary
Ease of Use
4.7/5
Customer Support
4.7/5
ROI
4.8/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, GuestService - Mobile Ordering is the #45 most trending product in the Mobile Ordering & Room Service category (out of 48) and the #2630 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreGuest Service’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Guest Service Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Compare Guest Service to Top Alternatives
Increase Revenue And Drive Operational Efficiency Through Mobile / Digital Ordering
The future of online F&B ordering - drives revenue, saves time and enhances the guest experience
Want to find out if Guest Service is the best fit for your hotel?
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Hotelier Rating
Looking for specific info?
10
Reception team
Front Office from 100 to 199 room City Center Hotel in Fethiye (Turkey)
Verified
2 years ago
From our vantage point at the front office, we've noticed a remarkable increase in guest satisfaction ratings following the launch of our app. The convenience and adaptability it offers for order placement—eliminating the need for phone calls or visits to the service desk—have been well-received by our guests. The app's features, allowing g...
Turkey
Turkey
Front Office
Large Hotel
10
Mobile ordering
Front office manager from 100 to 199 room City Center Hotel in Fethiye (Turkey)
Verified
2 years ago
The mobile ordering feature allows guests to order food, beverages, and even hotel services right from their smartphones, anytime and anywhere on the property. Whether it's a craving for a late-night snack, breakfast in bed, or scheduling a spa treatment, the app puts control directly in the guests' hands.
Turkey
Turkey
Front office manager
Large Hotel
10
Guest Relations
Guest Relations from 500+ room Branded Hotel in Fethiye (Turkey)
Verified
2 years ago
The introduction of the app has notably improved guest engagement, with features like mobile check-in being particularly well-received. The real-time feedback obtained via surveys has enabled us to address issues promptly, directly enhancing guest experiences. Analyzing survey data has also allowed us to identify and rectify service gaps, s...
Turkey
Turkey
Guest Relations
X-Large Hotel
10
Enhancing Operations
Rooms Division Manager from 200 to 499 room Branded Hotel in (Turkey)
Verified
2 years ago
As a rooms division manager, I have had the privilege of overseeing the implementation of this SAAS hotel guest app platform at our property, and the impact has been truly remarkable. One of the standout features for us has been the operational efficiency tools. They have streamlined our daily tasks, from check-in to housekeeping, leading t...
Turkey
Turkey
Rooms Division Manager
Large Hotel
10
Guest communication with ease
Guest Relations Manager from 200 to 499 room Boutique in Dubai (United Arab Emirates)
Verified
2 years ago
The real-time guest messaging feature has elevated our service levels, enabling us to promptly address guest inquiries and requests, resulting in heightened guest satisfaction and glowing reviews.
United Arab Emirates
United Arab Emirates
Guest Relations Manager
Large Hotel
10
Mobile Guest App
Guest Relations Manager from 200 to 499 room Boutique in Faralya (Turkey)
Verified
2 years ago
GuestService has been a true asset to our hotel operations, and its online check-in feature deserves a special mention. It has significantly reduced waiting times during the check-in process, making the arrival experience for our guests not only faster but also more convenient. This feature alone has improved guest satisfaction levels, and...
Turkey
Turkey
Guest Relations Manager
Large Hotel
- 1
It looks like Guest Service is not recommended by any hotels
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Support
Unverified
Guest Service has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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0.0
Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
Implementation
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