GuestService - Mobile Ordering

5.0 (6 REVIEWS)

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GuestService - Mobile Ordering

5.0 (6 REVIEWS)

Unranked in Mobile Ordering & Room Service

Unlock Hidden Revenue in Every Stay with GuestService

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Ratings Summary

5.0
Excellent
Ease of Use
4.7/5
Customer Support
4.7/5
ROI
4.8/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, GuestService - Mobile Ordering is the #8 most trending product in the Mobile Ordering & Room Service category (out of 44) and the #193 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Guest Service’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About GuestService - Mobile Ordering
Founded in 2016 | Headquarters in London (United Kingdom) | 11 employees
GuestService is a cutting-edge platform designed to help hotels uncover and capitalize on new revenue opportunities within each guest's stay, enhancing profitability while elevating the guest experience. By integrating seamlessly with your existing operations, it offers personalized upselling opportunities, actionable insights through data analytics, and tailored guest services that drive repeat business. Think of GuestService as your partner in transforming every aspect of your hotel's operation into a potential revenue source, ensuring you stay ahead in the competitive hospitality market.

Capabilities

Room Service

Housekeeping

Room Amenities

Technical Support

Online Payments

Features

Digital Menus

4/5 features

Ordering

4/5 features

Payments

4/5 features

Delivery & Logistics

4/5 features

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Guest Service Average Guest Service

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Success Stories

1

References

6

Featured Customers

Success Stories

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Guest Service doesn’t have any case studies available

Popularity by Segment

Size

1 | Small (10-24 room)

1 | Medium (25-74 room)

7 | Large (75-199 room)

19 | X-Large (200+ room)

Country

25 | Turkey

Type

15 | Resorts

11 | Luxury Hotels

7 | Branded Hotels

3 | City Center Hotels

2 | Bed & Breakfast & Inns

1 | Airport/Conference Hotels

1 | Hostels

Region

25 | Middle East

Category

28 | Hotel Guest Apps

6 | Mobile Ordering & Room Service

5 | Contactless Check-in

3 | Guest Surveys & Feedback

2 | Staff Collaboration Tools

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Hotelier Rating

Excellent
26
Very Good
2
Average
0
Poor
0
Terrible
0

Property Size

  • Small (1)
  • Medium (1)
  • Large (7)
  • X-Large (19)

Country

  • Turkey
    Turkey
    (25)

Region

  • Middle East
    Middle East
    (25)
10

Reception team

Front Office from 100 to 199 room Resort in (Turkey)

Verified
2 months ago
From our vantage point at the front office, we've noticed a remarkable increase in guest satisfaction ratings following the launch of our app. The convenience and adaptability it offers for order placement—eliminating the need for phone calls or visits to the service desk—have been well-received by our guests. The app's features, allowing g...
Country Turkey
Front Office
Large Hotel
10

Mobile ordering

Front office manager from 100 to 199 room Resort in (Turkey)

Verified
2 months ago
The mobile ordering feature allows guests to order food, beverages, and even hotel services right from their smartphones, anytime and anywhere on the property. Whether it's a craving for a late-night snack, breakfast in bed, or scheduling a spa treatment, the app puts control directly in the guests' hands.
Country Turkey
Front office manager
Large Hotel
10

Guest Relations

Guest Relations from 100 to 199 room Branded Hotel in (Turkey)

Verified
2 months ago
The introduction of the app has notably improved guest engagement, with features like mobile check-in being particularly well-received. The real-time feedback obtained via surveys has enabled us to address issues promptly, directly enhancing guest experiences. Analyzing survey data has also allowed us to identify and rectify service gaps, s...
Country Turkey
Guest Relations
Large Hotel
10

Enhancing Operations

Rooms Division Manager from 200 to 499 room Branded Hotel in (Turkey)

Verified
2 months ago
As a rooms division manager, I have had the privilege of overseeing the implementation of this SAAS hotel guest app platform at our property, and the impact has been truly remarkable. One of the standout features for us has been the operational efficiency tools. They have streamlined our daily tasks, from check-in to housekeeping, leading t...
Country Turkey
Rooms Division Manager
X-Large Hotel
10

Guest communication with ease

Guest Relations Manager from 200 to 499 room Branded Hotel in (Turkey)

Verified
2 months ago
The real-time guest messaging feature has elevated our service levels, enabling us to promptly address guest inquiries and requests, resulting in heightened guest satisfaction and glowing reviews.
Country Turkey
Guest Relations Manager
X-Large Hotel
10

Mobile Guest App

Guest Relations Manager from 500+ room Resort in (Turkey)

Verified
2 months ago
GuestService has been a true asset to our hotel operations, and its online check-in feature deserves a special mention. It has significantly reduced waiting times during the check-in process, making the arrival experience for our guests not only faster but also more convenient. This feature alone has improved guest satisfaction levels, and...
Country Turkey
Guest Relations Manager
X-Large Hotel
  • 1

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Support

Unverified

Guest Service has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates
Suppo Info Image Green check icon

2024

Learn more about the GCSC Certification

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Response Time

2 days

Recommended

98%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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