GuestService - Mobile Ordering

5.0 (6 REVIEWS)

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GuestService - Mobile Ordering

5.0 (6 REVIEWS)

Unranked in Mobile Ordering & Room Service

Unlock Hidden Revenue in Every Stay with GuestService

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98% recommended by 28 hotels

Hilton, Grand Mercure, Crowne Plaza & 25 others

Bell avatar Bell - AI powered product analyst

I analyzed all of Guest Service’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Support

Supportive

Hoteliers often highlight the effectiveness of GuestService's customer support. They appreciate the availability of support through multiple channels such as chat, phone, and email, ensuring that assistance is always accessible when needed. The responsiveness of the support team stands out, with issues being resolved promptly, which minimizes downtime and enhances guest satisfaction. Additionally, hoteliers commend the expertise of the support staff, noting their ability to provide knowledgeable and effective assistance. This expertise significantly aids in the onboarding process, making setup and training for new users much more manageable. Resources like FAQs, tutorials, and documentation are also deemed helpful, providing additional support for users to navigate the platform efficiently.

Rooms Division Manager

11 months ago

Verified

... As a rooms division manager, I have had the privilege of overseeing the implementation of this SAAS hotel guest app platform at our property, and the impact has been truly remarkable. One of the standout features for us has been the operational efficiency tools. They have streamlined ...

See full review

Front office manager

11 months ago

Verified

... The mobile ordering feature allows guests to order food, beverages, and even hotel services right from their smartphones, anytime and anywhere on the property. Whether it's a craving for a late-night snack, breakfast in bed, or scheduling a spa treatment, the app puts control ...

See full review

Front Office

11 months ago

Verified

... From our vantage point at the front office, we've noticed a remarkable increase in guest satisfaction ratings following the launch of our app. The convenience and adaptability it offers for order placement—eliminating the need for phone calls or visits to the service ...

See full review

Front Office

11 months ago

Verified

... Introducing a new system always comes with its set of challenges. Encouraging guests to download and use the app was our initial hurdle. We tackled this by integrating a quick tutorial during the ...

See full review

Front Office

11 months ago

Verified

... Introducing a new system always comes with its set of challenges. Encouraging guests to download and use the app was our initial hurdle. We tackled this by integrating a quick tutorial during the ...

See full review

Automation

Streamlined

Hoteliers often highlight the effectiveness of automation provided by the SAAS hotel guest app platform in streamlining communication processes and ensuring consistency in guest interactions. The automation tools help manage operations such as check-ins, housekeeping, and mobile orders, leading to significant time savings and reduced manual labor. This efficiency contributes to higher guest satisfaction ratings, as guests can place orders and request services easily via their smartphones without the need for phone calls or visiting the service desk. Automation in reporting and billing tasks is noted for its effectiveness in reducing errors and enhancing workflow efficiency.

Guest Relations Manager

11 months ago

Verified

... While the AI response generation feature is highly effective, we would appreciate the ability to automate these responses further, streamlining our communication process and ensuring consistent guest ...

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Guest Relations Manager

11 months ago

Verified

... While the AI response generation feature is highly effective, we would appreciate the ability to automate these responses further, streamlining our communication process and ensuring consistent guest ...

See full review

Rooms Division Manager

11 months ago

Verified

... As a rooms division manager, I have had the privilege of overseeing the implementation of this SAAS hotel guest app platform at our property, and the impact has been truly remarkable. One of the standout features for us has been the operational efficiency ...

See full review

Rooms Division Manager

11 months ago

Verified

... Enhancing Operations ...

See full review

Rooms Division Manager

11 months ago

Verified

... As a rooms division manager, I have had the privilege of overseeing the implementation of this SAAS hotel guest app platform at our property, and the impact has been truly remarkable. One of the standout features for us has been the operational efficiency tools. They have streamlined our daily tasks, from check-in to housekeeping, leading to significant time savings and a more organized ...

See full review

Front office manager

11 months ago

Verified

... The mobile ordering feature allows guests to order food, beverages, and even hotel services right from their smartphones, anytime and anywhere on the property. Whether it's a craving for a late-night ...

See full review

Front Office

11 months ago

Verified

... From our vantage point at the front office, we've noticed a remarkable increase in guest satisfaction ratings following the launch of our app. The convenience and adaptability it offers for order ...

See full review

Front Office

11 months ago

Verified

... From our vantage point at the front office, we've noticed a remarkable increase in guest satisfaction ratings following the launch of our app. The convenience and adaptability it offers for order placement—eliminating the need for phone calls or visits to the service ...

See full review

Front Office

11 months ago

Verified

... From our vantage point at the front office, we've noticed a remarkable increase in guest satisfaction ratings following the launch of our app. The convenience and adaptability it offers for order placement—eliminating the need for phone calls or visits to the service desk—have been well-received by our guests. The app's features, allowing guests to peruse menus, tailor their orders ...

See full review

Integrations

Connected

Hoteliers often highlight GuestService's integration capabilities as a valuable aspect of its offering. They note the potential addition of government ID check integration as beneficial, particularly for properties with specific local regulatory needs, though the necessity for this integration can vary. The introduction of 'Do Not Disturb' integration is viewed favorably, indicating a demand for more seamless guest room interactions with the application. Additionally, mentions of integration with mobile apps reflect a desire for unified digital branding consistent with the company's new designs. Overall, the range and customization of integrations, specifically with systems like PMS, CRM, and mobile ordering platforms, are appreciated, though ease of setup and reliability remain key factors in user experience.

Guest Relations Manager

11 months ago

Verified

... The addition of government ID check integration to GuestService could be a valuable option for some hotels, particularly those with specific local requirements. However, it's important to note that ...

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Guest Relations Manager

11 months ago

Verified

... GuestService has been a true asset to our hotel operations, and its online check-in feature deserves a special mention. It has significantly reduced waiting times during the check-in process, making ...

See full review

Guest Relations Manager

11 months ago

Verified

... GuestService has been a true asset to our hotel operations, and its online check-in feature deserves a special mention. It has significantly reduced waiting times during the check-in process, making ...

See full review

Guest Relations Manager

11 months ago

Verified

... The addition of government ID check integration to GuestService could be a valuable option for some hotels, particularly those with specific local requirements. However, it's important to note that the need for this integration may be quite localized ...

See full review

Guest Relations Manager

11 months ago

Verified

... Guest communication with ease ...

See full review

Rooms Division Manager

11 months ago

Verified

... Furthermore, an excellent enhancement would be the integration of "Do Not Disturb" (DND) settings in the guest rooms with the application. ...

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Rooms Division Manager

11 months ago

Verified

... Furthermore, an excellent enhancement would be the integration of "Do Not Disturb" (DND) settings in the guest rooms with the application. ...

See full review

Front office manager

11 months ago

Verified

... We will be adopting our new logo and design into the mobile app to have unified look on all our digital assets. ...

See full review

Value

Balanced

Hoteliers often highlight the value GuestService's Mobile Ordering & Room Service product brings to hotel operations. They note a significant reduction in guest waiting times, especially during the check-in process, which enhances the overall guest experience. The mobile ordering feature, allowing guests to order food, beverages, and services at their convenience, is particularly well-received and contributes to increased guest satisfaction ratings. Real-time survey feedback from the app also helps quickly identify and rectify issues, further solidifying its value. While the app currently offers personalized services, hoteliers see potential in leveraging guest data for even more tailored recommendations. Additionally, the clarity in pricing and the elimination of unnecessary guest service interactions, such as phone calls, are seen as valuable benefits, contributing positively to the app's ROI.

Guest Relations Manager

11 months ago

Verified

... GuestService has been a true asset to our hotel operations, and its online check-in feature deserves a special mention. It has significantly reduced waiting times during the check-in process, making ...

See full review

Guest Relations Manager

11 months ago

Verified

... GuestService has been a true asset to our hotel operations, and its online check-in feature deserves a special mention. It has significantly reduced waiting times during the check-in process, making ...

See full review

Rooms Division Manager

11 months ago

Verified

... Furthermore, an excellent enhancement would be the integration of "Do Not Disturb" (DND) settings in the guest rooms with the application. ...

See full review

Guest Relations

11 months ago

Verified

... The introduction of the app has notably improved guest engagement, with features like mobile check-in being particularly well-received. The real-time feedback obtained via surveys has enabled us to address issues promptly, directly enhancing guest experiences. Analyzing survey data has also allowed us to identify and rectify service ...

See full review

Guest Relations

11 months ago

Verified

... While the app already offers personalized services, there's room to leverage guest data more effectively to offer tailored recommendations and services. ...

See full review

Guest Relations

11 months ago

Verified

... The introduction of the app has notably improved guest engagement, with features like mobile check-in being particularly well-received. The real-time feedback obtained via surveys has enabled us to ...

See full review

Front office manager

11 months ago

Verified

... The mobile ordering feature allows guests to order food, beverages, and even hotel services right from their smartphones, anytime and anywhere on the property. Whether it's a craving for a late-night ...

See full review

Front office manager

11 months ago

Verified

... The mobile ordering feature allows guests to order food, beverages, and even hotel services right from their smartphones, anytime and anywhere on the property. Whether it's a craving for a late-night snack, breakfast ...

See full review

Front office manager

11 months ago

Verified

... The mobile ordering feature allows guests to order food, beverages, and even hotel services right from their smartphones, anytime and anywhere on the property. Whether it's a craving for a late-night snack, breakfast in bed, or scheduling a spa ...

See full review

Front Office

11 months ago

Verified

... From our vantage point at the front office, we've noticed a remarkable increase in guest satisfaction ratings following the launch of our app. The convenience and adaptability it offers for order ...

See full review

Front Office

11 months ago

Verified

... Introducing a new system always comes with its set of challenges. Encouraging guests to download and use the app was our initial hurdle. We tackled this by integrating a quick tutorial during the check-in process and highlighting the app's benefits, such as exclusive ...

See full review

Front Office

11 months ago

Verified

... From our vantage point at the front office, we've noticed a remarkable increase in guest satisfaction ratings following the launch of our app. The convenience and adaptability it offers for order placement—eliminating the need for phone calls or visits to the service desk—have been well-received by our guests. The app's features, allowing guests to peruse menus, tailor their orders, and arrange service times at their leisure, not only fulfill but surpass the expectations of contemporary ...

See full review

Front Office

11 months ago

Verified

... From our vantage point at the front office, we've noticed a remarkable increase in guest satisfaction ratings following the launch of our app. The convenience and adaptability it offers for order ...

See full review

Front Office

11 months ago

Verified

... From our vantage point at the front office, we've noticed a remarkable increase in guest satisfaction ratings following the launch of our app. The convenience and adaptability it offers for order placement—eliminating the need for phone calls or visits to the service desk—have been well ...

See full review

Front Office

11 months ago

Verified

... Introducing a new system always comes with its set of challenges. Encouraging guests to download and use the app was our initial hurdle. We tackled this by integrating a quick tutorial during the check-in process and highlighting ...

See full review

Functionality

Balanced

Hoteliers often highlight the robust functionality of GuestService's Mobile Ordering & Room Service product. They emphasize its core features, noting that it significantly enhances guest satisfaction by facilitating streamlined order placements without the need for phone calls or desk visits. The system's reliability is appreciated, with few reports of bugs or downtime, thereby ensuring a consistent guest experience. Additionally, the automation of tasks such as billing is praised for improving operational efficiency. The software's adaptability and completeness in feature offerings meet the diverse needs of hotels, supporting multiple languages and currencies, and providing actionable insights through easy-to-interpret reports.

Guest Relations Manager

11 months ago

Verified

... Mobile Guest App ...

See full review

Guest Relations Manager

11 months ago

Verified

... GuestService has been a true asset to our hotel operations, and its online check-in feature deserves a special mention. It has significantly reduced waiting times during the check-in process, making ...

See full review

Guest Relations Manager

11 months ago

Verified

... GuestService has been a true asset to our hotel operations, and its online check-in feature deserves a special mention. It has significantly reduced waiting times during the check-in process, making ...

See full review

Guest Relations Manager

11 months ago

Verified

... The real-time guest messaging feature has elevated our service levels, enabling us to promptly address guest inquiries and requests, resulting in heightened guest satisfaction and glowing reviews. ...

See full review

Guest Relations Manager

11 months ago

Verified

... Guest communication with ease ...

See full review

Front office manager

11 months ago

Verified

... Mobile ordering ...

See full review

Front Office

11 months ago

Verified

... From our vantage point at the front office, we've noticed a remarkable increase in guest satisfaction ratings following the launch of our app. The convenience and adaptability it offers for order ...

See full review

Front Office

11 months ago

Verified

... From our vantage point at the front office, we've noticed a remarkable increase in guest satisfaction ratings following the launch of our app. The convenience and adaptability it offers for order ...

See full review

Front Office

11 months ago

Verified

... From our vantage point at the front office, we've noticed a remarkable increase in guest satisfaction ratings following the launch of our app. The convenience and adaptability it offers for order placement—eliminating the need for phone calls or visits to the service desk—have been well-received by our guests. The app's features, allowing guests to peruse menus, tailor ...

See full review

Front Office

11 months ago

Verified

... From our vantage point at the front office, we've noticed a remarkable increase in guest satisfaction ratings following the launch of our app. The convenience and adaptability it offers for order placement—eliminating the need for phone calls or visits to the service desk—have been well-received by our guests. The app's features, allowing guests to peruse menus, tailor their orders, and arrange ...

See full review

Front Office

11 months ago

Verified

... From our vantage point at the front office, we've noticed a remarkable increase in guest satisfaction ratings following the launch of our app. The convenience and adaptability it offers for order ...

See full review

User Interface

Intuitive

Hoteliers often emphasize that the user interface of the GuestService - Mobile Ordering app is highly intuitive and provides ease of navigation, making menus and features effortlessly accessible to users. The visual design is frequently praised for being modern and professional, offering a visually appealing experience. Users report that the interface is highly responsive, ensuring smooth and quick access without lag. The platform is noted for its clarity of information, with data and key details clearly presented. It is described as user-friendly, especially for first-time users, reducing the need for extensive training. The mobile compatibility of the app is also highlighted, ensuring effective performance on various mobile devices. However, some hoteliers express a desire for improved customizability, seeking more options to personalize dashboards and settings according to individual preferences. Overall, the user interface is appreciated for its accessibility, although there could be advancements in features like screen reader support to improve inclusivity.

Rooms Division Manager

11 months ago

Verified

... As a rooms division manager, I have had the privilege of overseeing the implementation of this SAAS hotel guest app platform at our property, and the impact has been truly remarkable. One of the ...

See full review

Front office manager

11 months ago

Verified

... We will be adopting our new logo and design into the mobile app to have unified look on all our digital assets. ...

See full review

Front office manager

11 months ago

Verified

... We will be adopting our new logo and design into the mobile app to have unified look on all our digital assets. ...

See full review
Powered by AI

What Types of Hotels Guest Service is Popular For

Size

6 | Large (75-199 room)

1 | Medium (25-74 room)

1 | Small (10-24 room)

19 | X-Large (200+ room)

1 | X-Small (1-9 room)

Country

3 | Turkey

1 | Cyprus

1 | Albania

1 | United Arab Emirates

Type

3 | Bed & Breakfast & Inns

6 | Boutiques

10 | Branded Hotels

8 | City Center Hotels

12 | Airport/Conference Hotels

2 | Extended Stay & Serviced Apartments

1 | Hostels

5 | Limited Service & Budget Hotels

17 | Luxury Hotels

18 | Resorts

Region

2 | Europe

4 | Middle East

Category

28 | Hotel Guest Apps

5 | Contactless Check-in

6 | Mobile Ordering & Room Service

3 | Guest Surveys & Feedback

2 | Staff Collaboration Tools

Didn’t find what you were looking for?

What is Guest Service?

Founded in 2016 | Headquarters in London (United Kingdom) | 11 employees
GuestService - Mobile Ordering is a robust mobile ordering system designed specifically for the hospitality industry. It enables guests to conveniently order food, beverages, and other services directly from their smartphones, enhancing their overall experience. The platform integrates seamlessly with your hotel's existing operations, streamlining order management, and boosting operational efficiency. With personalized upsell opportunities and valuable guest data insights, GuestService - Mobile Ordering not only improves guest satisfaction but also unlocks new revenue streams, making it a vital tool for modern hotels aiming to stay competitive.

Capabilities

Room Service

Housekeeping

Room Amenities

Technical Support

Online Payments

Features

Digital Menus

4/5 features

Ordering

4/5 features

Payments

4/5 features

Delivery & Logistics

4/5 features

Guest Service Reviews Summary

5.0
Excellent
6 reviews
Ease of Use
4.7/5
Customer Support
4.7/5
ROI
4.8/5
Implementation
4.8/5

Recommended by

Resorts 98% recommended by 18 Resorts
Luxury Hotels 98% recommended by 17 Luxury Hotels
Airport/Conference Hotels 98% recommended by 12 Airport/Conference Hotels
Branded Hotels 100% recommended by 10 Branded Hotels
City Center Hotels 98% recommended by 8 City Center Hotels
Boutiques 98% recommended by 6 Boutiques
Limited Service & Budget Hotels 100% recommended by 5 Limited Service & Budget Hotels
Bed & Breakfast & Inns 100% recommended by 3 Bed & Breakfast & Inns
Extended Stay & Serviced Apartments 100% recommended by 2 Extended Stay & Serviced Apartments
Hostels 100% recommended by 1 Hostels

Achievements

Trending Product

This vendor's trending score is rising, GuestService - Mobile Ordering is the #10 most trending product in the Mobile Ordering & Room Service category (out of 49) and the #344 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Guest Service’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence

Guest Service Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Guest Service Average Guest Service

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0

Success Stories

1

References

6

Featured Customers

Guest Service Case Studies

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Guest Service doesn’t have any case studies available

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GuestService is a cutting-edge platform designed to help hotels uncover and capitalize on new revenue opportunities within each guest's stay, enhancing profitability while elevating the guest experience. By integrating seamlessly with your existing operations, it offers personalized upselling opportunities, actionable insights through data analytics, and tailored guest services that drive repeat business. Think of GuestService as your partner in transforming every aspect of your hotel's operation into a potential revenue source, ensuring you stay ahead in the competitive hospitality market.

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GuestService - Online Check-in Contactless Check-in

Welcome to the future of hospitality, where convenience meets efficiency. Our Online Check-In Application is specifically designed for hotels aiming to revolutionize the guest experience from the very first moment. This innovative solution empowers guests to check in before they even step foot in the lobby, offering a seamless transition from travel to relaxation.

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GuestService - Surveys Guest Surveys & Feedback

Guest satisfaction is a very important and decisive issue in the competition of hotels. It is one of the most influential factors in a guest’s decision to book a hotel. In fact, according to many studies, “guest satisfaction”, that is, the comments made about the hotel, is more important and decisive than the price of the hotel.

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GuestService - Operational Excellence Staff Collaboration Tools

This is what made us create the platform that all hoteliers dreamt about. With GuestService you can digitally track all the requests, measure their durations, enforce internal SLA’s, get realtime guest feedback with surveys and generate indepth reports.

4.7 (2 REVIEWS)

Guest Service Reviews

Hotelier Rating

Excellent
26
Very Good
2
Average
0
Poor
0
Terrible
0

Property Size

  • X-Small (1)
  • Small (1)
  • Medium (1)
  • Large (6)
  • X-Large (19)

Country

  • Turkey
    Turkey
    (3)
  • Cyprus
    Cyprus
    (1)
  • Albania
    Albania
    (1)
  • United Arab Emirates
    United Arab Emirates
    (1)

Region

  • Europe
    Europe
    (2)
  • Middle East
    Middle East
    (4)

Looking for specific info?

10

Reception team

Front Office from 100 to 199 room City Center Hotel in Fethiye (Turkiye)

Verified
11 months ago
From our vantage point at the front office, we've noticed a remarkable increase in guest satisfaction ratings following the launch of our app. The convenience and adaptability it offers for order placement—eliminating the need for phone calls or visits to the service desk—have been well-received by our guests. The app's features, allowing g...
Country Turkiye
Front Office
Large Hotel
Share review
10

Mobile ordering

Front office manager from 100 to 199 room City Center Hotel in Fethiye (Turkiye)

Verified
11 months ago
The mobile ordering feature allows guests to order food, beverages, and even hotel services right from their smartphones, anytime and anywhere on the property. Whether it's a craving for a late-night snack, breakfast in bed, or scheduling a spa treatment, the app puts control directly in the guests' hands.
Country Turkiye
Front office manager
Large Hotel
Share review
10

Guest Relations

Guest Relations from 500+ room Branded Hotel in Fethiye (Turkiye)

Verified
11 months ago
The introduction of the app has notably improved guest engagement, with features like mobile check-in being particularly well-received. The real-time feedback obtained via surveys has enabled us to address issues promptly, directly enhancing guest experiences. Analyzing survey data has also allowed us to identify and rectify service gaps, s...
Country Turkiye
Guest Relations
X-Large Hotel
Share review
10

Enhancing Operations

Rooms Division Manager from 200 to 499 room Branded Hotel in (Turkey)

Verified
11 months ago
As a rooms division manager, I have had the privilege of overseeing the implementation of this SAAS hotel guest app platform at our property, and the impact has been truly remarkable. One of the standout features for us has been the operational efficiency tools. They have streamlined our daily tasks, from check-in to housekeeping, leading t...
Country Turkey
Rooms Division Manager
X-Large Hotel
Share review
10

Guest communication with ease

Guest Relations Manager from 100 to 199 room Branded Hotel in Dubai (United Arab Emirates)

Verified
11 months ago
The real-time guest messaging feature has elevated our service levels, enabling us to promptly address guest inquiries and requests, resulting in heightened guest satisfaction and glowing reviews.
Country United Arab Emirates
Guest Relations Manager
Large Hotel
Share review
10

Guest communication with ease

Guest Relations Manager from 100 to 199 room Branded Hotel in Dubai (United Arab Emirates)

Verified
11 months ago
The real-time guest messaging feature has elevated our service levels, enabling us to promptly address guest inquiries and requests, resulting in heightened guest satisfaction and glowing reviews.
Country United Arab Emirates
Guest Relations Manager
Large Hotel
Share review
10

Mobile Guest App

Guest Relations Manager from 200 to 499 room Boutique in Faralya (Turkiye)

Verified
11 months ago
GuestService has been a true asset to our hotel operations, and its online check-in feature deserves a special mention. It has significantly reduced waiting times during the check-in process, making the arrival experience for our guests not only faster but also more convenient. This feature alone has improved guest satisfaction levels, and...
Country Turkiye
Guest Relations Manager
X-Large Hotel
Share review
  • 1

Recommend empty

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Support

Unverified

Guest Service has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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2025

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Response Time

Less than a day

Recommended

98%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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