Helping hotels engage their guests in a digital world.
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The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
BOWO Guest Room Tablets
4.7 (51 REVIEWS)
Ranked 4 (out of 25) in In-Room Hotel Tablets
Their stays are unique, make them memorable.
96% recommended by 106 hotels
Bell - AI powered product analyst
I analyzed all of Bowo’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Bowo for its user-friendly interface and ability to enhance guest satisfaction. Key features include in-room tablets that support entertainment apps like Netflix, direct room service orders, upsell opportunities via an online shop, and seamless PMS integration. However, users report issues like wifi uptime and occasional tablet malfunctions. Overall, Bowo is praised for elevating guest experience, boosting ancillary revenue, and streamlining internal operations.
Support
Exceptional
2 reviews mentions in "Support"
2 positive
0 negative
Hoteliers often highlight Bowo’s support for its quick responsiveness to customer issues. They appreciate the knowledgeable and effective assistance provided by the support staff, which has a positive impact on their experience with the product. Additionally, the availability of support through various channels contributes to ease of use, ensuring that any concerns are swiftly addressed.
Hospitality Supervisor
14 months ago
Verified
... The design, the easy to use for the guest and easy to modify from the staff point of view. All set ...
See full reviewManager
14 months ago
Verified
... Easy to use, brings a new experience. Customers are happy to use it. Improve our image. Support is very reactive. ...
See full reviewAutomation
Streamlined
0 reviews mentions in "Automation"
0 positive
0 negative
Hoteliers often highlight the automation capabilities of Bowo's In-Room Hotel Tablets, emphasizing their efficiency in reducing manual tasks and minimizing errors. The integration with in-house PMS systems is praised for streamlining the invoicing process, ensuring accuracy in billing customer orders. Users find that automated features contribute significantly to workflow efficiency, allowing staff to focus on more strategic tasks. This automation is noted to be intuitive and impactful, enhancing the overall operational effectiveness for users.
Manager
14 months ago
Verified
... It could be linked to our inhouse pms in order to ensure the correct invoicing of the orders the customer want ...
See full reviewIntegrations
Connected
1 reviews mentions in "Integrations"
0 positive
1 negative
Hoteliers often express concerns about the integrations of Bowo's In-Room Hotel Tablets, particularly regarding their link to existing systems like PMS and CRM. They find that the integration with in-house PMS systems is crucial for accurate invoicing and order management. However, the integration with CRM systems has been problematic, as it did not meet their expectations or fit seamlessly with their current ecosystem. Users highlight the need for integrations that are not only reliable and seamless but also customizable to suit specific operational requirements. The process should be straightforward to ensure consistent syncing without issues, as complications can lead to dissatisfaction and inefficiencies.
Manager
14 months ago
Verified
... It could be linked to our inhouse pms in order to ensure the correct invoicing of the orders the customer want ...
See full reviewmarketing manager
14 months ago
Verified
... We had an experience with the CRM side of Bowo, unsuccessfully. The system didn't met our expectations and our already existing ecosystem. ...
See full reviewValue
High return
3 reviews mentions in "Value"
2 positive
1 negative
Hoteliers often highlight the value of Bowo’s In-Room Hotel Tablets for enhancing guest experiences which contribute to improving the hotel's reputation. They note that the tablets are easy to use, appealing to a broad range of guests, and aid in increasing sales through the provided online shop feature. Additionally, the tablets streamline customer interactions, such as handling requests at reception, adding significant operational efficiency. The ability to effectively communicate with guests and promote products further enhances the perceived value, ensuring that both guest satisfaction and hotel operations benefit greatly from this technology.
Manager
14 months ago
Verified
... Easy to use, brings a new experience. Customers are happy to use it. Improve our image. Support is very reactive. ...
See full reviewchef reception
14 months ago
Verified
... An easy to use tablet for all categories of client, product presentation, the online shop to boost additional sales, streamlines customer requests at reception ...
See full reviewmarketing manager
14 months ago
Verified
... We had an experience with the CRM side of Bowo, unsuccessfully. The system didn't met our expectations and our already existing ecosystem. ...
See full reviewFunctionality
Advanced
1 reviews mentions in "Functionality"
1 positive
0 negative
Hoteliers often appreciate the BOWO Guest Room Tablets for their functionality, particularly highlighting the comprehensive core features which effectively manage tasks like booking and reporting. The product is noted for its reliability, with minimal issues related to bugs, crashes, or downtime, ensuring a smooth user experience. Hoteliers commend its scalability, as it seamlessly accommodates more users and properties as businesses expand. Functionality is enhanced by the inclusion of necessary tools and features, with automation capabilities helping streamline billing and reporting tasks. Additionally, customization is praised; workflows, templates, and dashboards can be easily adapted to meet specific needs. Insights and reporting tools are considered actionable and straightforward, allowing hoteliers to make informed decisions. Lastly, the global features, supporting multiple languages and currencies, are valued for their ability to serve an international clientele effectively.
Hospitality Supervisor
14 months ago
Verified
... the speed on the switch from a page to another page. the ringtone when you are calling an online tablet ...
See full reviewUser Interface
Refined
1 reviews mentions in "User Interface"
1 positive
0 negative
Hoteliers often highlight several aspects of Bowo’s In-Room Hotel Tablets focusing on the user interface. They consistently appreciate the ease of navigation, noting that menus and features are logically organized, allowing both staff and guests to find necessary options without difficulty. The visual design is described as modern and professional, enhancing the overall guest experience with an aesthetically pleasing layout. Responsiveness is generally praised, as actions and commands are executed promptly without noticeable delay. Customizability is a key feature, allowing hotels to tailor the interface to specific needs, which provides flexibility in presentation and functionality. Clarity of information is emphasized, with data and key details displayed in a straightforward manner that minimizes confusion. The user interface is also recognized for its usability, as even first-time users find it intuitive and easy to engage with, reducing the necessity for extensive training. Furthermore, it demonstrates effective mobile compatibility, enabling seamless use on tablets, which is critical for a versatile hotel environment.
Hospitality Supervisor
14 months ago
Verified
... The design, the easy to use for the guest and easy to modify from the staff point of view. All set ...
See full reviewchef reception
14 months ago
Verified
... Simplify the back office , layout of the different pages , the access to tablet settings and the loading system ...
See full reviewWhat Types of Hotels Bowo is Popular For
Size
5 | X-Small (1-9 room)
22 | Small (10-24 room)
58 | Medium (25-74 room)
40 | Large (75-199 room)
17 | X-Large (200+ room)
Country
115 | France
11 | Mexico
2 | Hungary
1 | Slovakia
1 | Morocco
1 | Canada
1 | Argentina
1 | United Arab Emirates
1 | Panama
1 | Oman
1 | China
Type
86 | Luxury Hotels
56 | Boutiques
38 | City Center Hotels
36 | Airport/Conference Hotels
33 | Bed & Breakfast & Inns
25 | Resorts
24 | Branded Hotels
19 | Hostels
14 | Extended Stay & Serviced Apartments
9 | Limited Service & Budget Hotels
8 | Vacation Rentals & Villas
7 | Casinos
5 | Motels
1 | RV Parks & Campgrounds
Region
118 | Europe
12 | North America
2 | Middle East
2 | South America
1 | Asia Pacific
1 | Africa
Category
112 | Hotel Guest Apps
51 | In-Room Hotel Tablets
Didn’t find what you were looking for?
Capabilities
Bespoke webapp
Restaurant, Spa Booking & Reservations
Restaurant, Spa Booking & Reservations
Through the App Bowo, guests can access the room directory, order room service, book a session at the SPA or any other activity, pay online, report issues, etc. We offer personalized recommendations to guest based on their preferences to maximize hotel upsell potential.
Communication Hub & Chatbot
Communication Hub & Chatbot
Through the chatbot, guests also have access to a virtual assistant, capable of answering around 80% of their queries automatically, in 130 languages, 24/7. This hub also centralises all the hotel's communication channels (emails, SMS, chat...) in ONE inbox, a great improvement to the hotel's service.
Guest relationship platform (CRM)
Features
Content & Information
Messaging & Communication
Request Management
Upselling & Offers
Guest Profiles
Advertising
Recommended by
Achievements
This vendor's trending score is rising, BOWO Guest Room Tablets is the #7 most trending product in the In-Room Hotel Tablets category (out of 25) and the #479 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreBowo has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Compare Bowo to Top Alternatives
Helping hotels engage their guests in a digital world.
Leave your guests with a lasting impression.
Engage and delight your guests with touchscreen access to all of your amenities.
Hotelier Rating
Hoteliers like Bowo for its user-friendly interface and ability to enhance guest satisfaction. Key features include in-room tablets that support entertainment apps like Netflix, direct room service orders, upsell opportunities via an online shop, and seamless PMS integration. However, users report issues like wifi uptime and occasional tablet malfunctions. Overall, Bowo is praised for elevating guest experience, boosting ancillary revenue, and streamlining internal operations.
AI-generated from the text of customer reviews
Looking for specific info?
Without Yellow
Hospitality Supervisor from 100 to 199 room Boutique in Nice (France)
A very good partner
marketing manager from 50-74 room Bed & Breakfast & Inn in Istanbul (Turkiye)
A new-generation room directory
chef reception from 10 to 24 room Bed & Breakfast & Inn in Zonza (France)
#upsell
Manager from 50-74 room City Center Hotel in Paris (France)
Change our lifes!
General Manager from 25-49 room Boutique in Paris (France)
Awesome app and service.
Skeypper from 75-99 room Boutique in Paris (France)
Fully customizable application with all the features required for operating a luxury hotel
Responsable marketing from 10 to 24 room Bed & Breakfast & Inn in Cotignac (France)
Intuitive and scalable / connection with the digital world is simple and fast
General manager from 25-49 room Luxury Hotel in La Croix-Valmer (France)
Customer service to recommend
Assistante marketing et communication from 25-49 room Airport/Conference Hotel in Honfleur (France)
Great in-Room tablet for guest’s comfort
Director from 5 to 9 room Boutique in Honfleur (France)
Expert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
Bowo offers a fantastic platform for hoteliers looking to digitize their guest communication and enhance their stay throughout their whole journey. The product is well thought through keeping the guest in the center of attention at every phase of their stay, enhancing their experiences.
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
The completeness in terms of product features, the attention to detail on the user interface side, the usage of advanced technologies and future communication trends. All of these come together in the right, modern way showing their level of understanding of how great guest communication in hospitality looks like to provide our guests with unique experiences.
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Use the full potential of the products they are offering. Ask them about best practices working with other companies to create the best digital guest journey for your own property. They are a great team that started Bowo out of passion for hospitality, which shows in their services and products.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"