BOWO Guest Room Tablets

4.7 (51 REVIEWS)

HTR Score icon
HT Score  
84 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

BOWO Guest Room Tablets

4.7 (51 REVIEWS)

Ranked 4 (out of 25) in In-Room Hotel Tablets

Their stays are unique, make them memorable.

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Bell avatar Bell - AI powered product analyst

I analyzed all of Bowo’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like Bowo for its user-friendly interface and ability to enhance guest satisfaction. Key features include in-room tablets that support entertainment apps like Netflix, direct room service orders, upsell opportunities via an online shop, and seamless PMS integration. However, users report issues like wifi uptime and occasional tablet malfunctions. Overall, Bowo is praised for elevating guest experience, boosting ancillary revenue, and streamlining internal operations.

Support

Exceptional

2 reviews mentions in "Support"

2 positive

0 negative

Hoteliers often highlight Bowo’s support for its quick responsiveness to customer issues. They appreciate the knowledgeable and effective assistance provided by the support staff, which has a positive impact on their experience with the product. Additionally, the availability of support through various channels contributes to ease of use, ensuring that any concerns are swiftly addressed.

Hospitality Supervisor

14 months ago

Verified

... The design, the easy to use for the guest and easy to modify from the staff point of view. All set ...

See full review

Manager

14 months ago

Verified

... Easy to use, brings a new experience. Customers are happy to use it. Improve our image. Support is very reactive. ...

See full review

Automation

Streamlined

0 reviews mentions in "Automation"

0 positive

0 negative

Hoteliers often highlight the automation capabilities of Bowo's In-Room Hotel Tablets, emphasizing their efficiency in reducing manual tasks and minimizing errors. The integration with in-house PMS systems is praised for streamlining the invoicing process, ensuring accuracy in billing customer orders. Users find that automated features contribute significantly to workflow efficiency, allowing staff to focus on more strategic tasks. This automation is noted to be intuitive and impactful, enhancing the overall operational effectiveness for users.

Manager

14 months ago

Verified

... It could be linked to our inhouse pms in order to ensure the correct invoicing of the orders the customer want ...

See full review

Integrations

Connected

1 reviews mentions in "Integrations"

0 positive

1 negative

Hoteliers often express concerns about the integrations of Bowo's In-Room Hotel Tablets, particularly regarding their link to existing systems like PMS and CRM. They find that the integration with in-house PMS systems is crucial for accurate invoicing and order management. However, the integration with CRM systems has been problematic, as it did not meet their expectations or fit seamlessly with their current ecosystem. Users highlight the need for integrations that are not only reliable and seamless but also customizable to suit specific operational requirements. The process should be straightforward to ensure consistent syncing without issues, as complications can lead to dissatisfaction and inefficiencies.

Manager

14 months ago

Verified

... It could be linked to our inhouse pms in order to ensure the correct invoicing of the orders the customer want ...

See full review

marketing manager

14 months ago

Verified

... We had an experience with the CRM side of Bowo, unsuccessfully. The system didn't met our expectations and our already existing ecosystem. ...

See full review

Value

High return

3 reviews mentions in "Value"

2 positive

1 negative

Hoteliers often highlight the value of Bowo’s In-Room Hotel Tablets for enhancing guest experiences which contribute to improving the hotel's reputation. They note that the tablets are easy to use, appealing to a broad range of guests, and aid in increasing sales through the provided online shop feature. Additionally, the tablets streamline customer interactions, such as handling requests at reception, adding significant operational efficiency. The ability to effectively communicate with guests and promote products further enhances the perceived value, ensuring that both guest satisfaction and hotel operations benefit greatly from this technology.

Manager

14 months ago

Verified

... Easy to use, brings a new experience. Customers are happy to use it. Improve our image. Support is very reactive. ...

See full review

chef reception

14 months ago

Verified

... An easy to use tablet for all categories of client, product presentation, the online shop to boost additional sales, streamlines customer requests at reception ...

See full review

marketing manager

14 months ago

Verified

... We had an experience with the CRM side of Bowo, unsuccessfully. The system didn't met our expectations and our already existing ecosystem. ...

See full review

Functionality

Advanced

1 reviews mentions in "Functionality"

1 positive

0 negative

Hoteliers often appreciate the BOWO Guest Room Tablets for their functionality, particularly highlighting the comprehensive core features which effectively manage tasks like booking and reporting. The product is noted for its reliability, with minimal issues related to bugs, crashes, or downtime, ensuring a smooth user experience. Hoteliers commend its scalability, as it seamlessly accommodates more users and properties as businesses expand. Functionality is enhanced by the inclusion of necessary tools and features, with automation capabilities helping streamline billing and reporting tasks. Additionally, customization is praised; workflows, templates, and dashboards can be easily adapted to meet specific needs. Insights and reporting tools are considered actionable and straightforward, allowing hoteliers to make informed decisions. Lastly, the global features, supporting multiple languages and currencies, are valued for their ability to serve an international clientele effectively.

Hospitality Supervisor

14 months ago

Verified

... the speed on the switch from a page to another page. the ringtone when you are calling an online tablet ...

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chef reception

14 months ago

Verified

... A new-generation room directory ...

See full review

User Interface

Refined

1 reviews mentions in "User Interface"

1 positive

0 negative

Hoteliers often highlight several aspects of Bowo’s In-Room Hotel Tablets focusing on the user interface. They consistently appreciate the ease of navigation, noting that menus and features are logically organized, allowing both staff and guests to find necessary options without difficulty. The visual design is described as modern and professional, enhancing the overall guest experience with an aesthetically pleasing layout. Responsiveness is generally praised, as actions and commands are executed promptly without noticeable delay. Customizability is a key feature, allowing hotels to tailor the interface to specific needs, which provides flexibility in presentation and functionality. Clarity of information is emphasized, with data and key details displayed in a straightforward manner that minimizes confusion. The user interface is also recognized for its usability, as even first-time users find it intuitive and easy to engage with, reducing the necessity for extensive training. Furthermore, it demonstrates effective mobile compatibility, enabling seamless use on tablets, which is critical for a versatile hotel environment.

Hospitality Supervisor

14 months ago

Verified

... The design, the easy to use for the guest and easy to modify from the staff point of view. All set ...

See full review

chef reception

14 months ago

Verified

... Simplify the back office , layout of the different pages , the access to tablet settings and the loading system ...

See full review

Hoteliers Most Frequently Mention

Guest Communication
Customization
User-Friendly Interface
Operational Efficiency
Content and Design
Tablet Durability
Upselling Opportunities
PMS Integration
WiFi and Technical Issues
In-Room Entertainment

What Types of Hotels Bowo is Popular For

Size

5 | X-Small (1-9 room)

22 | Small (10-24 room)

58 | Medium (25-74 room)

40 | Large (75-199 room)

17 | X-Large (200+ room)

Country

115 | France

11 | Mexico

2 | Hungary

1 | Slovakia

1 | Morocco

1 | Canada

1 | Argentina

1 | United Arab Emirates

1 | Panama

1 | Oman

1 | China

Type

86 | Luxury Hotels

56 | Boutiques

38 | City Center Hotels

36 | Airport/Conference Hotels

33 | Bed & Breakfast & Inns

25 | Resorts

24 | Branded Hotels

19 | Hostels

14 | Extended Stay & Serviced Apartments

9 | Limited Service & Budget Hotels

8 | Vacation Rentals & Villas

7 | Casinos

5 | Motels

1 | RV Parks & Campgrounds

Region

118 | Europe

12 | North America

2 | Middle East

2 | South America

1 | Asia Pacific

1 | Africa

Category

112 | Hotel Guest Apps

51 | In-Room Hotel Tablets

What is Bowo?

Founded in 2017 | Headquarters in Montpellier (France) | 10 employees
BOWO Guest Room Tablets is an innovative platform designed to enhance hotel experiences by offering in-room tablets that centralize various guest services. The tablets support popular entertainment apps like Netflix, enabling guests to enjoy their favorite shows and movies. Guests can also use the tablets to directly order room service, purchase items through an online shop, and access hotel amenities seamlessly. Integration with property management systems (PMS) ensures smooth operations, while the user-friendly interface simplifies guest interaction. This platform not only elevates guest satisfaction but also boosts ancillary revenue and streamlines internal operations, fitting seamlessly into existing hotel systems.

Capabilities

Bespoke webapp

Restaurant, Spa Booking & Reservations

Communication Hub & Chatbot

Guest relationship platform (CRM)

Entertainment

Features

Content & Information

4/5 features

Messaging & Communication

4/5 features

Request Management

4/5 features

Upselling & Offers

4/5 features

Guest Profiles

4/5 features

Bowo Reviews Summary

4.7
Excellent
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.5/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, BOWO Guest Room Tablets is the #7 most trending product in the In-Room Hotel Tablets category (out of 25) and the #479 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Bowo has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
84 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Bowo Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Bowo Average Bowo

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Bowo Reviews

Hotelier Rating

Excellent
127
Very Good
12
Average
3
Poor
0
Terrible
1

Property Size

  • X-Small (5)
  • Small (22)
  • Medium (58)
  • Large (40)
  • X-Large (17)

Country

  • France
    France
    (115)
  • Mexico
    Mexico
    (11)
  • Hungary
    Hungary
    (2)
  • Slovakia
    Slovakia
    (1)
  • Morocco
    Morocco
    (1)
  • Canada
    Canada
    (1)
  • Argentina
    Argentina
    (1)
  • United Arab Emirates
    United Arab Emirates
    (1)
  • Panama
    Panama
    (1)
  • Oman
    Oman
    (1)
  • China
    China
    (1)

Region

  • North America
    North America
    (12)
  • Europe
    Europe
    (118)
  • Asia Pacific
    Asia Pacific
    (1)
  • Middle East
    Middle East
    (2)
  • South America
    South America
    (2)
  • Africa
    Africa
    (1)

Hoteliers say

Hoteliers like Bowo for its user-friendly interface and ability to enhance guest satisfaction. Key features include in-room tablets that support entertainment apps like Netflix, direct room service orders, upsell opportunities via an online shop, and seamless PMS integration. However, users report issues like wifi uptime and occasional tablet malfunctions. Overall, Bowo is praised for elevating guest experience, boosting ancillary revenue, and streamlining internal operations.

AI-generated from the text of customer reviews

Guest Communication
Customization
User-Friendly Interface
Operational Efficiency
Content and Design
Tablet Durability
Upselling Opportunities
PMS Integration
WiFi and Technical Issues
In-Room Entertainment
9

Without Yellow

Hospitality Supervisor from 100 to 199 room Boutique in Nice (France)

Verified
14 months ago
The design, the easy to use for the guest and easy to modify from the staff point of view. All set
Country France
Hospitality Supervisor
Large Hotel
10

A very good partner

marketing manager from 50-74 room Bed & Breakfast & Inn in Istanbul (Turkiye)

Verified
14 months ago
Very versatile, Bowo enable us to communicate and promote our products to our guests, event help them prepare their stay with us.
Country Turkiye
marketing manager
Medium Hotel
10

A new-generation room directory

chef reception from 10 to 24 room Bed & Breakfast & Inn in Zonza (France)

Verified
14 months ago
An easy to use tablet for all categories of client, product presentation, the online shop to boost additional sales, streamlines customer requests at reception
Country France
chef reception
Small Hotel
10

#upsell

Manager from 50-74 room City Center Hotel in Paris (France)

Verified
14 months ago
Easy to use, brings a new experience. Customers are happy to use it. Improve our image. Support is very reactive.
Country France
Manager
Medium Hotel
9

Change our lifes!

General Manager from 25-49 room Boutique in Paris (France)

Verified
14 months ago
Easy to use for the hotel, easy to use for the guest, the tablet has made our life easier. The app can be personalised to each hotel, amazing!
Country France
General Manager
Medium Hotel
10

Awesome app and service.

Skeypper from 75-99 room Boutique in Paris (France)

Verified
15 months ago
Great customer service and guest functionalities. Awesome app and service. Great functionnalities. Team is awesome. Always ready to help. Thank you guys!
Country France
Skeypper
Large Hotel
10

Fully customizable application with all the features required for operating a luxury hotel

Responsable marketing from 10 to 24 room Bed & Breakfast & Inn in Cotignac (France)

Verified
16 months ago
Possibility of creating an online store, selling your concierge activities, sending push pop ups directly to the room
Country France
Responsable marketing
Small Hotel
10

Intuitive and scalable / connection with the digital world is simple and fast

General manager from 25-49 room Luxury Hotel in La Croix-Valmer (France)

Verified
17 months ago
Quick handling by the customer / modern presentation of the house and services / a real upsell tool / constant evolution with the life of the company (new product / additional sale / event....) the possibility for the company to centralize home information
Country France
General manager
Medium Hotel
9

Customer service to recommend

Assistante marketing et communication from 25-49 room Airport/Conference Hotel in Honfleur (France)

Verified
17 months ago
We are working with BOWO to install tablets in the rooms of our various hotels as well as a WebApp currently under development. Contact with my project manager was immediately smooth, she was available for all my questions and took note of my comments. Everyone I spoke to was a very good trainer and very attentive. We are very satisfied and...
Country France
Assistante marketing et communication
Medium Hotel
10

Great in-Room tablet for guest’s comfort

Director from 5 to 9 room Boutique in Honfleur (France)

Verified
17 months ago
Bowo propose a sexy interface for our guests, making it easy for them to get information and book our services. The screen mirroring option is much appreciated so Netflix and Amazon Prime Video can be enjoyed on the TV.
Country France
Director
X-Small Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Bowo offers a fantastic platform for hoteliers looking to digitize their guest communication and enhance their stay throughout their whole journey. The product is well thought through keeping the guest in the center of attention at every phase of their stay, enhancing their experiences.

Question:

What differentiates this product or service from the competition?

Answer:

The completeness in terms of product features, the attention to detail on the user interface side, the usage of advanced technologies and future communication trends. All of these come together in the right, modern way showing their level of understanding of how great guest communication in hospitality looks like to provide our guests with unique experiences.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Use the full potential of the products they are offering. Ask them about best practices working with other companies to create the best digital guest journey for your own property. They are a great team that started Bowo out of passion for hospitality, which shows in their services and products.