BOWO Guest Room Tablets
4.6 (47 REVIEWS)
HT Score
88 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Kirsty, Guilain, Aurélien + 18 more experts recommend Bowo
Read RecommendationsBOWO Guest Room Tablets
Ranked 4 (out of 25) in In-Room Hotel Tablets
Their stays are unique, make them memorable.
96% recommended by 101 hotels
Louvre Hotels Group, Relais & Chateaux, Maison Mère & 98 others
Bowo has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.
Ratings Summary
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.4/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, BOWO Guest Room Tablets is the #3 most trending product in the In-Room Hotel Tablets category (out of 25) and the #106 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreBowo has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
About BOWO Guest Room Tablets
Founded in 2017 | Headquarters in Montpellier (France) | 10 employees
The future of hospitality is being shaped today!
Whether you run a hotel or a restaurant, your industry is changing: you know it’s not just about providing a room or a meal any more, it’s about providing a new experience in its own right.
At Bowo, we're transforming the hotel experience.
Our Guest App gathers all services and offerings of a property into an intuitive and modern web application, custom-developed for each property. From online check-in to room service ordering, including the automation of pre / during / post stay communications, our solution enriches the guest experience, facilitates efficient communication, and significantly increases property revenues.
Set yourself apart from your competitors. Join our community of over 600 partner hotels in 17 countries.
Capabilities
Bespoke webapp
Bespoke webapp
Thanks to its resolutely modern design and instinctive navigation, guest can find in the Bowo app all the services and information they are looking for with ease.
Restaurant, Spa Booking & Reservations
Restaurant, Spa Booking & Reservations
Through the App Bowo, guests can access the room directory, order room service, book a session at the SPA or any other activity, pay online, report issues, etc. We offer personalized recommendations to guest based on their preferences to maximize hotel upsell potential.
Communication Hub & Chatbot
Communication Hub & Chatbot
Through the chatbot, guests also have access to a virtual assistant, capable of answering around 80% of their queries automatically, in 130 languages, 24/7. This hub also centralises all the hotel's communication channels (emails, SMS, chat...) in ONE inbox, a great improvement to the hotel's service.
Guest relationship platform (CRM)
Guest relationship platform (CRM)
At a time when travellers are looking to personalise their stay, the Bowo App enables hoteliers to profile customers, send pre-stay, in-stay, and post-stay communications, carry out satisfaction surveys, automate marketing and create loyalty programmes
Entertainment
Entertainment
The city guide, their Netflix series or digital press (7000+ titles)... are all just a click away for travellers.
Features
Content & Information
4/5 features
Messaging & Communication
4/5 features
Request Management
4/5 features
Upselling & Offers
4/5 features
Guest Profiles
4/5 features
Advertising
4/5 features
Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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References
"In 2022, we generated more than €130000 in turnover thanks to the orders and bookings made on Bowo."
Jérémy Leleu
Founder @
Hôtel avec Spa Privatif en Bourgogne | Le Domaine des Prés Verts
"The Bowo Guest App technology not only improves the guest experience, but also streamlines and simplifies the work of our staff."
Nicolas Paepegaey
CTO @
Louvre Hotels Group
"Bowo is a very easy tool to use. It's always in progression, beautiful to look at and intuitive. Best team as well."
Fabienne Huart
Marketing & Communication @
Le Moulin, Lourmarin, a Beaumier hotel
"Bowo is simply offering a must have solution for lifestyle hotels. For some of our hotels with rich and dense customer experience, it is a real game changer for our guests and our teams."
Solenn Niclot
Digital Experience Manager @
Novotel Domaine de Maffliers
"Bowo allows us to have reliable work processes and to avoid all the friction involved in communication between departments. For example, as Bowo is linked to our POS tool, all the breakfast staff can see the client's orders directly."
Marion Grelier
Executive Assistant @
Hôtel Maison Mère
"I am totally convinced by the system, it’s obviously a time-saver. The housekeeper does half the walking she used to. And the guests are super happy."
Pierre Baudinet
Director @
LODJI
"Luxury is in the detail and this kind of detail provides a real plus."
Inna Doroshenko
Director @
Hôtel des Saints Pères - Esprit de France
"What worked well between mk2 and Bowo, is the fact that we share this philosophy of trying new things, testing things out, finding solutions and moving forward."
Fabien Beauvallet
Director @
mk2 Hotel Paradiso
"Together, we developed the most innovative and attractive application on the market."
Jacques Olivier Chauvin
Director @
Fauchon L'Hôtel Paris
"This allows us to share what Esprit de France is with guests, to convey our values, to explain the hotel's works of art to curious guests without having them having to call reception. The tool means we can do more than simply providing practical information about the hotel. This enables us to build the brand universe."
Camille Binz
Marketing Director @
Esprit de France
"The application helps us grow all the hotel's secondary points of sale, whether it's the SPA, F&B, or even concierge activities. It also enables us to incorporate additional external services that we wouldn't have been able to implement without Bowo."
Thomas Molfessis
Development Manager @
Hôtel Les Roches Blanches
"It saves an incredible amount of time!"
Aurélie Sucré
Director of Sales & Marketing @
La Ferme Saint Siméon - Relais & Châteaux
Featured Customers
Popularity by Segment
Size
7 | X-Small (1-9 room)
15 | Small (10-24 room)
58 | Medium (25-74 room)
34 | Large (75-199 room)
15 | X-Large (200+ room)
Country
107 | France
11 | Mexico
2 | Mauritius
2 | Guadeloupe
2 | Hungary
1 | Slovakia
1 | Morocco
1 | Switzerland
1 | Canada
1 | Argentina
1 | Netherlands
1 | French Polynesia
1 | Panama
1 | Oman
1 | Ireland
Type
77 | Luxury Hotels
28 | Boutiques
24 | City Center Hotels
21 | Branded Hotels
17 | Hostels
14 | Resorts
5 | Motels
5 | Vacation Rentals & Villas
3 | Extended Stay & Serviced Apartments
3 | Limited Service & Budget Hotels
2 | Airport/Conference Hotels
1 | Bed & Breakfast & Inns
1 | Casinos
1 | RV Parks & Campgrounds
Region
113 | Europe
12 | North America
3 | Africa
2 | South America
2 | Central America
1 | Oceania
1 | Middle East
Category
105 | Hotel Guest Apps
47 | In-Room Hotel Tablets
More Products by Bowo
Hotelier Rating
9
Change our lifes!
General Manager from 25-49 room Boutique in Paris (France)
Verified
5 days ago
Easy to use for the hotel, easy to use for the guest, the tablet has made our life easier. The app can be personalised to each hotel, amazing!
France
France
General Manager
Medium Hotel
10
Awesome app and service.
Skeypper from 200 to 499 room Boutique in Bagnères-de-Bigorre (France)
Verified
12 days ago
Great customer service and guest functionalities. Awesome app and service. Great functionnalities. Team is awesome. Always ready to help. Thank you guys!
France
France
Skeypper
X-Large Hotel
10
Fully customizable application with all the features required for operating a luxury hotel
Responsable marketing from 10 to 24 room Hostel in Cotignac (France)
Verified
1 months ago
Possibility of creating an online store, selling your concierge activities, sending push pop ups directly to the room
France
France
Responsable marketing
Small Hotel
10
Intuitive and scalable / connection with the digital world is simple and fast
General manager from 50-74 room Luxury Hotel in La Croix-Valmer (France)
Verified
2 months ago
Quick handling by the customer / modern presentation of the house and services / a real upsell tool / constant evolution with the life of the company (new product / additional sale / event....) the possibility for the company to centralize home information
France
France
General manager
Medium Hotel
9
Customer service to recommend
Assistante marketing et communication from 25-49 room Luxury Hotel in Honfleur (France)
Verified
2 months ago
We are working with BOWO to install tablets in the rooms of our various hotels as well as a WebApp currently under development. Contact with my project manager was immediately smooth, she was available for all my questions and took note of my comments. Everyone I spoke to was a very good trainer and very attentive. We are very satisfied and...
France
France
Assistante marketing et communication
Medium Hotel
10
Great in-Room tablet for guest’s comfort
Director from 5 to 9 room Luxury Hotel in Honfleur (France)
Verified
2 months ago
Bowo propose a sexy interface for our guests, making it easy for them to get information and book our services. The screen mirroring option is much appreciated so Netflix and Amazon Prime Video can be enjoyed on the TV.
France
France
Director
X-Small Hotel
10
The experience working with them
CTO from 25-49 room in Paris (France)
Verified
2 months ago
The functions in the tablet work like a charm with mysmartjarvis. The menu is fast anf functionnal. Rellay does the job
France
France
CTO
Medium Hotel
10
Bowo: The Key to Guest Happiness!
Executive chef from 200 to 499 room City Center Hotel in Ciudad de México (Mexico)
Verified
2 months ago
Bowo's intuitive interface and seamless integration have significantly improved our guest satisfaction. Highly recommended for hoteliers! It's a game-changer for modern hotels.
Mexico
Mexico
Executive chef
X-Large Hotel
10
Touchscreen tablets in room
directrice hôtel Aiden from 50-74 room Boutique in Lorient (France)
Verified
2 months ago
Touchscreen tablets are truly part of the DNA of our ultra-connected hotel. It’s a must-have for our customers. They control home automation, lights, air conditioning, etc. They allow customers to have all the information they need for their stay.
France
France
directrice hôtel Aiden
Medium Hotel
10
Fluidity & quality
Superviseur de réception from 25-49 room Boutique in Lourmarin (France)
Verified
11 months ago
The dissemination of information about the establishment, the possibility of placing restaurant orders directly from the tablet, the PressReader application.
France
France
Superviseur de réception
Medium Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Bowo is an incredible addition to any property. Every hotelier I have spoken to who uses bowo is over the moon. I would recommend bowo in a heartbeat as it is such an easy way to immediately take your guest's experience from normal to memorable.
Showing all answers to: "What does this product or service do well?"
Bowo is an incredible addition to any property. Every hotelier I have spoken to who uses bowo is over the moon. I would recommend bowo in a heartbeat as it is such an easy way to immediately take your guest's experience from normal to memorable.
Some of my clients (hotels) have implemented Bowo at their properties. The implementation process was easy and their implementation team happy to assist. Once implemented, the increase of in room revenue was solid
Our strategic partnership with Bowo serves as a cornerstone, empowering our shared clientele to curate and deliver an all-encompassing, gratifying customer experience for travelers during their stays at respective establishments.
Bowo excels in delivering a powerful and comprehensive solution that is 100% customizable, providing a branded guest app to engage their experience. Its strengths lie in offering benefits for hotels such as unified communication, , streamlined hotel operations, and efficient time-saving features.
They excel at providing fully customizable branded guest solution entirely designed to meet and go beyond the expectations of both guests (user friendly experience enhancing their satisfaction) & hotels (upselling, streamlining hotel operation, time saving).
Their team is entirely dedicated, providing exceptional quality service
Question:
What differentiates this product or service from the competition?
Answer:
I have had the privilege of staying in a bowo hotel and I have to say my experience was enhanced to say the least. The ability to cater to a modern guest is what really makes bowo stand out from the competition. It is modern, easy to use and a must have for any hotelier today catering to a new generation of guests.
Showing all answers to: "What differentiates this product or service from the competition?"
I have had the privilege of staying in a bowo hotel and I have to say my experience was enhanced to say the least. The ability to cater to a modern guest is what really makes bowo stand out from the competition. It is modern, easy to use and a must have for any hotelier today catering to a new generation of guests.
Bowo products work well, the support team is happy to assist, and product updates happen on a regular basis. Last but not least, any suggestion my customer make is listened and for some of them implemented.
As members of Synapse-hotel, our two solutions are highly complementary, enabling hoteliers to build a tailor-made solution based on their specific needs without concerns about compatibility. The PMS and the client application communicate in real-time, ensuring the exchange of accurate information at the right moment.
What sets Bowo apart from the competition is its exceptional versatility and capabilities. As an example, Bowo allows to seamlessly handle a wide range of functions, from online check-ins to guest communication, operations, guest management platforms, and the ability to seamlessly integrate with different Property Management Systems (PMS).
Their highly skilled team consistently stays ahead through innovation and collaboration with various partners to constantly meet evolving needs of guests and hotels, maintaining a leading edge in the industry.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
I would recommend speaking thoroughly with the bowo team. Each and every member I have met goes above and beyond for their clients. The care and attention they take to ensure a smooth experience is overwhelming so if you have any questions or want to explore the system further, be sure to call on them.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
I would recommend speaking thoroughly with the bowo team. Each and every member I have met goes above and beyond for their clients. The care and attention they take to ensure a smooth experience is overwhelming so if you have any questions or want to explore the system further, be sure to call on them.
Does your property have more to sell than room and breakfast? If the answer is no, you can still help your customer find activities and book them, or simply order food. If the answer is yes, Bowo can definiteky help sell more
In that case, if you're considering Bowo as a client application for your hotel, my advice would be to thoroughly assess its features and compatibility with your hotel's specific needs. Additionally, seek feedback from other hoteliers who have implemented Bowo to ensure it aligns well with your expectations and enhances the overall guest experience.
Bowo is a great partner, with an excepcional technology and human team. My advice would be to take the time to tailor the branded guest app to align with your hotel's unique identity and guest preferences. By doing so, you can maximize the impact of the solution, creating a more personalized and engaging experience for your guests. Additionally, ensure that you fully understand and utilize the integration capabilities with different Property Management Systems (PMS), as this can significantly enhance the efficiency of your hotel operations. Embracing the full potential of customization and integration will not only set your hotel apart but also contribute to a seamless and delightful experience for both guests and staff.
I would highly recommend to a hotelier to book a demo with BOWO. It is an opportunity to explore its various features, long-term added values and potential ROI provided by this comprehensive solution.
Recommended by
Kirsty Macleod
Regional Marketing Executive
@
Mews
Guilain Denisselle
Owner
@
Hotel Conseil
Aurélien Vionnet
CEO
@
Thais-pms
Ignacio Serra
Account Manager, EMEA
@
PressReader
Delphine Durroux
Senior Area Manager, Sales, Hospitality
@
PressReader
Kirsty Macleod
Regional Marketing Executive
@
Mews
Guilain Denisselle
Owner
@
Hotel Conseil
Aurélien Vionnet
CEO
@
Thais-pms
Ignacio Serra
Account Manager, EMEA
@
PressReader
Delphine Durroux
Senior Area Manager, Sales, Hospitality
@
PressReader
Mohamed Hamed
Senior Territory and Strategy Manager
@
PressReader
Jérémie Navarro
CEO
@
Pure Informatique / Booker
Geoffrey Tenenbaum
CEO
@
Guest Mobility
Céline Dalla Costa
Partnership Manager
@
Lightspeed
Benjamin Devisme
Senior Problem Solver
@
Quicktext
PIERRE LAFON
Co Founder
@
1CHECK
Alizé Boivin
Senior Country Lead
@
Hijiffy
Antoine Desplebin
Sales manager
@
Hotek Hospitality
Ines Santos
Head of Global Partnerships
@
FLEXIPASS
Damien Cazabonne
Marketplace Partner Sales Manager
@
Mews
Alicia Dorget
Directrice commerciale
@
Thais PMS
Brice Bonbois
Directeur Commercial & Marketing
@
Experience Hotel CRM
Yasamin Rahnema
Marketing Manager
@
Medialog
Celine Barbeau
Marketing & Communication Manager
@
Misterbooking
Jeremy Obert
Senior Area Manager - EMEA
@
PressReader
Nicolas Horvath
Managing Director France
@
apaleo
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Support
Verified Support
Bowo has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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