GuestCentric (Digital Agency)

4.7 (23 REVIEWS)

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0 out of 100
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GuestCentric (Digital Agency)

4.7 (23 REVIEWS)

Unranked in Digital Marketing Agencies

The fastest way to take control over your hotel’s revenue.

More than 50% of GuestCentric’s reviews come from Portugal.

What is GuestCentric?

Founded in 2006 | Headquarters in San Diego (United States) | 59 employees
GuestCentric (Digital Agency) is a leading provider of cloud-based digital marketing software tailored specifically for hoteliers. This all-in-one platform allows hotels to enhance their brand presence, boost direct bookings, and engage seamlessly with customers across all digital platforms. With features like responsive websites optimized for mobile, tablets, and desktops, a user-friendly booking engine, and a robust social marketing module, it ensures comprehensive digital outreach. Additionally, its channel manager simplifies room listings across numerous platforms like Booking, Expedia, and TripAdvisor. GuestCentric seamlessly integrates into your operations, making revenue generation simple and efficient.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of GuestCentric products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by GuestCentric

FAQs

GuestCentric (Digital Agency) Alternatives

Not sure if GuestCentric is right for your hotel? Here are similar Digital Marketing Agencies vendors that could be a good fit for your hotel:

Capabilities

profile-empty-state.svg

GuestCentric doesn’t have any benefits or use cases available

Features

Website Development

4/5 features

SEO & Content

4/5 features

Paid Search & Digital Advertising

4/5 features

E-commerce

4/5 features

Reporting & Analytics

4/5 features

GuestCentric Reviews Summary

4.7
Excellent
Ease of Use
4.5/5
Customer Support
4.7/5
ROI
4.6/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, GuestCentric (Digital Agency) is the #74 most trending product in the Digital Marketing Agencies category (out of 121) and the #1458 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

GuestCentric’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence

GuestCentric Pricing

Pricing Available By Request

GuestCentric has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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GuestCentric Reviews

Hotelier Rating

Excellent
60
Very Good
15
Average
4
Poor
1
Terrible
0

Property Size

  • X-Small (10)
  • Small (13)
  • Mid-Sized (32)
  • Large (12)
  • X-Large (6)

Country

  • Portugal
    Portugal
    (55)
  • United States of America
    United States of America
    (13)
  • Spain
    Spain
    (4)
  • Mexico
    Mexico
    (2)
  • Australia
    Australia
    (1)
  • Turks and Caicos Islands
    Turks and Caicos Islands
    (1)
  • Kenya
    Kenya
    (1)
  • Italy
    Italy
    (1)

Region

  • North America
    North America
    (15)
  • Europe
    Europe
    (60)
  • Oceania
    Oceania
    (1)
  • Central America
    Central America
    (1)
  • Africa
    Africa
    (1)
10

Flexibility, Proximity and professionalism

Owner from 5 to 9 room Bed & Breakfast & Inn in Seia (Portugal)

Verified
2 years ago
The solution is great and the customer service is the best we have already found in the market. It is wonderful to be known.
Country Portugal
Owner
X-Small Hotel
10

Very good

CRM from 75-99 room City Center Hotel in Ponta Delgada (Portugal)

Verified
4 years ago
Great support team! They are all very helpful and clear. Very short time span between asking for help and receiving the answer from them :)
Country Portugal
CRM
Large Hotel
8

Easy to use and communicate

GM from 75-99 room Branded Hotel in Lisbon (Portugal)

Verified
4 years ago
Service is outstanding and of capital importance to me. This was one of the main reasons to choose guestcentric systems as our tech partner for CRS booking engine and web developers.
Country Portugal
GM
Large Hotel
10

Very good customer care and excellent website design .

Manager from 5 to 9 room Bed & Breakfast & Inn in Seia (Portugal)

Verified
4 years ago
High proficiency team Excellent website design Excellent customer care the proficiency of the booking engine It is a very complete solution that allow a small unit to have an excellent presence in the market.
Country Portugal
Manager
X-Small Hotel
10

Excellent customer service

Office and Marketing Assistant from 25-49 room Boutique in Lisboa (Portugal)

Verified
4 years ago
Always available to help They do everything to fix the issue or help us implement what we need They are proactive
Country Portugal
Office and Marketing Assistant
Mid-Sized Hotel
9

Amazing experience and service

COO from 25-49 room Boutique in Lisboa (Portugal)

Verified
4 years ago
BE - user friendly and appealing. Very complete CRS - very easy to connect and a lot of options for reservations and tracking Agency - amasing service, very good reporting and analysis
Country Portugal
COO
Mid-Sized Hotel
9

Amazing Hospitality Portuguese Company

Founder & CEO from 25-49 room Boutique in Lisboa (Portugal)

Verified
4 years ago
This is a company we have been working with since we launch the AlmaLusa Brand back in 2016. There's no doubt to us the great decision and results achieved with Guestcentric resources, teams, and leadership. The friendly usage of their software and constant effort to improve and update it with the best tools available is a key aspect of ou...
Country Portugal
Founder & CEO
Mid-Sized Hotel
8

Great Structured Websites

Designer from 5 to 9 room Boutique in Ponta Do Sol (Portugal)

Verified
5 years ago
I've worked with Guescentric on multiple websites and the end results were always stunning. They create an awesome and professional image for any Hotel that chooses this company to work with. By having a lot of automatic systems, it requires a lot less effort of implementing online special promotions.
Country Portugal
Designer
X-Small Hotel
10

Amazing!

Director of Sales and Marketing from 25-49 room Boutique in Ribeira Grande (Portugal)

Verified
5 years ago
The team is amazing and the tool perfectly matches our needs! Great flexibility and many options to adapt and easily create content.
Country Portugal
Director of Sales and Marketing
Mid-Sized Hotel
8

Friendly Agency with great customer service

Digital Marketer from 200 to 499 room City Center Hotel in Lisbon (Portugal)

Verified
5 years ago
They are a friendly agency who are experts in e-commerce. With great customers service and an attentative team you can count on a good service to boost your direct reservations
Country Portugal
Digital Marketer
X-Large Hotel
  • 1
  • 2
  • 3

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

GuestCentric helps you having more direct bookings by making use of the latest technology. With GuestCentric, hoteliers can concentrate on creating amazing guest experiences. Really good usability and user experience!

Question:

What differentiates this product or service from the competition?

Answer:

All a team of hospitality experts, willing to give the extra mile for their clients with a really good return-on-the investment, accordingly with the clients that we have in common. When you're a market leader in a market, that doesn't come by luck.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

GuestCentric is constantly updating and improving its software on an ongoing basis, always looking for new features that are interesting for their clients. So, I would suggest to give a try and at least see a demo.

RecommendationAvatar RecommendationAvatar + 0 recommend
Recommended by
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João Freitas Head of Business Development @ HiJiffy
RecommendationAvatar
Rita Machado VP of Sales & Marketing @ Great Hotels of the World
RecommendationAvatar
João Freitas Head of Business Development @ HiJiffy
RecommendationAvatar
Rita Machado VP of Sales & Marketing @ Great Hotels of the World
Are you a consultant or vendor that recommends GuestCentric? Leave a recommendation

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Support

Unverified

GuestCentric has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

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2025

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Recommended

92%

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