Digital marketing services by Avvio
GuestCentric (Digital Agency)
4.6 (85 REVIEWS)
HT Score
77 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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GuestCentric (Digital Agency)
4.6 (85 REVIEWS)
Ranked 8 (out of 117) in Digital Marketing Agencies
The fastest way to take control over your hotel’s revenue.
92% recommended by 70 hotels
Ratings Summary
4.6
Excellent
85 reviews
Ease of Use
4.5/5
Customer Support
4.7/5
ROI
4.4/5
Implementation
4.5/5
Recommended by
Achievements
GuestCentric’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn moreThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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About GuestCentric (Digital Agency)
Founded in 2006 | Headquarters in San Diego (United States) | 59 employees
GuestCentric is a leading provider of cloud-based digital marketing software that helps hoteliers protect their brands, drive bookings and connect to their customers on all digital platforms. GuestCentrics all-in-one platform provides hoteliers with award-winning responsive web sites for mobile, tablets and desktops; a user-friendly booking engine; a social marketing module to publish deals on Facebook, Twitter and other social networks; and a channel manager to offer rooms on Booking, Expedia, TripAdvisor and hundreds of other channels. GuestCentric has operations in New York, San Diego, London, Madrid and Lisbon and is a proud partner of hotels that are part of collections like Design Hotels, Small Luxury Hotels, Leading Hotels of the World and Relais & Chateaux.
GuestCentric. Hotel revenue generation. Simple. Easy to use. All-in-one.
Capabilities
GuestCentric doesn’t have any benefits or use cases available
Features
Pricing
Monthly service fee
Compare GuestCentric to Top Alternatives
Build your digital brand. Create demand, capture web and mobile sales, tap into metasearch, analyze and optimize digital advertising.
Tailored marketing strategies with measurable impact
Want to find out if GuestCentric is the best fit for your hotel?
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Popularity by Segment
Size
25 | Medium (25-74 room)
16 | Small (10-24 room)
6 | Large (75-199 room)
6 | X-Large (200+ room)
6 | X-Small (1-9 room)
Type
30 | Boutiques
17 | Luxury Hotels
12 | Resorts
11 | Bed & Breakfast & Inns
11 | Vacation Rentals & Villas
9 | City Center Hotels
5 | Branded Hotels
4 | Extended Stay & Serviced Apartments
2 | Airport/Conference Hotels
1 | Casinos
1 | Limited Service & Budget Hotels
Region
64 | Europe
16 | North America
1 | Oceania
1 | Central America
1 | Africa
Category
75 | Booking Engine
26 | Digital Marketing Agencies
25 | Hotel Reservations Systems
85
Reviews
6
Expert Recommendations
Hotelier Rating
10
Flexibility, Proximity and professionalism
Owner from 10 to 24 room Bed & Breakfast & Inn in Travancinha (Portugal)
Verified
3 months ago
10
Service is fantastic!
Director of Sales from 200 to 499 room Branded Hotel in Mansfield (United States of America)
Verified
4 months ago
9
#userfriendly #appeal
Hospitality General Manager from 10 to 24 room Extended Stay & Serviced Apartment in Lisboa (Portugal)
Verified
4 months ago
10
Excellent service support
Owner from 10 to 24 room Bed & Breakfast & Inn in Travancinha (Portugal)
Verified
5 months ago
10
very good
front office manager from 10 to 24 room Luxury Hotel in Cervães (Portugal)
Verified
6 months ago
10
Excellent service support
Owner from 10 to 24 room Bed & Breakfast & Inn in Travancinha (Portugal)
Verified
6 months ago
9
Very good tech platform
Sales Manager from 100 to 199 room Resort in Aldeamento Pedras d'el Rei (Portugal)
Verified
6 months ago
10
Fantastic Support
Front-desk Manager from 50-74 room Boutique in Lisboa (Portugal)
Verified
17 months ago
10
Efficient and fast pace
Revenue Manager from 50-74 room Boutique in Porto (Portugal)
Verified
2 years ago
9
Great product
Reservations & Revenue Manager from 75-99 room Luxury Hotel in Grândola (Portugal)
Verified
2 years ago
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
I appreciate the customer support from the Development team and the quality call that is made for the integration with Quicktext to make sure that nothing is missed or overlooked. The integration is very thorough to ensure that any add-on integration like ours is an enhancement and does not eat away from the product's performance in any way.
Showing all answers to: "What does this product or service do well?"
I appreciate the customer support from the Development team and the quality call that is made for the integration with Quicktext to make sure that nothing is missed or overlooked.
The integration is very thorough to ensure that any add-on integration like ours is an enhancement and does not eat away from the product's performance in any way.
GuestCentric offers hotels an all-in one solution with respect to the website and booking engine, both of which are very sleek in design and offer a great user experience to online guests.
Their system makes it very easy for their customers to have full control over their website and booking engine.
- Simplified and holistic One-Stop-Shop
- Intuitive Rates & Availability calendar
- Personalized shopping recovery & shopping activation widgets.
- Extras and add-ons to attract guests, early bird and last-minute deals, and extended-stay discounts to increase your revenue and guest loyalty.
GuestCentric helps you having more direct bookings by making use of the latest technology. With GuestCentric, hoteliers can concentrate on creating amazing guest experiences. Really good usability and user experience!
GuestCentric booking engine is quite simply focused on generating and optimizing revenue. Both the technology and the teams are focused on the entire online customer journey, not just the booking engine itself. And that makes all the difference.
Question:
What differentiates this product or service from the competition?
Answer:
Kudos, for the quality call that is made regarding the integration with Quicktext. That was a very detailed focused approach to Quality. The UX on the booking engine is very different from anything I have seen on another booking engine. Seeing the booking calendar and the rates at the same time is a great experience.
Showing all answers to: "What differentiates this product or service from the competition?"
Kudos, for the quality call that is made regarding the integration with Quicktext. That was a very detailed focused approach to Quality.
The UX on the booking engine is very different from anything I have seen on another booking engine. Seeing the booking calendar and the rates at the same time is a great experience.
It appears to me that GuestCentric is consistently improving their software and adding new features for hotels. I've also found that their customer care is splendid with their partner hotels and other partners equally.
- Visitors can easily identify the most attractive offers at a glance and complete a booking with 1 click on any device.
- Rate parity insights help that the best deal is being promoted right on our own website.
All a team of hospitality experts, willing to give the extra mile for their clients with a really good return-on-the investment, accordingly with the clients that we have in common. When you're a market leader in a market, that doesn't come by luck.
Service and more service. The GuestCentric team are approachable and flexible, which is a great plus. They share insights and market data regularly, helping us to forge ahead as well. Plus they roll out online training sessions on various relevant topics and trends.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
I have nothing to mention regarding this as we just made it through with our first integration for our first client. The whole integration experience is very great. Great help from the development team and sales teams as well who keep an eye on the whole process.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
I have nothing to mention regarding this as we just made it through with our first integration for our first client.
The whole integration experience is very great. Great help from the development team and sales teams as well who keep an eye on the whole process.
I've found that GuestCentric have a great relationship with their partner hotels and they have exemplary customer service. If considering GC, I would recommend knowing exactly what functionalities you are looking for in a booking engine and have those specifically demo'ed, ensuring compatibility with other solutions your hotel is already using.
Stay in contact with their sales and support team. They are very friendly and helpful. They are a source of great opportunities for your company. Even if Guestcentric is one of the biggest booking-engine companies around, they take care of independent hotels and hotel groups equally.
GuestCentric is constantly updating and improving its software on an ongoing basis, always looking for new features that are interesting for their clients. So, I would suggest to give a try and at least see a demo.
Book a demo and try the booking engine. Before that, ask your team what pain points they have with the current set up and what their "wish list" would be to improve. Then compare that to the GuestCentric experience.
Recommended by
Jasser Amri
Head of Account Managers
@
Quicktext
Manuel Moualek
Product Implementation Manager
@
Triptease
Pau Ferret
Chief Revenue Officer
@
123COMPARE ME
João Freitas
Head of Business Development
@
HiJiffy
Rita Machado
VP of Sales & Marketing
@
Great Hotels of the World
Jasser Amri
Head of Account Managers
@
Quicktext
Manuel Moualek
Product Implementation Manager
@
Triptease
Pau Ferret
Chief Revenue Officer
@
123COMPARE ME
João Freitas
Head of Business Development
@
HiJiffy
Rita Machado
VP of Sales & Marketing
@
Great Hotels of the World
Tiago Fernandes
Business Development Manager
@
OTA Insight
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