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GuestCentric (Digital Agency)
4.7 (23 REVIEWS)
HT Score
unranked
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
GuestCentric (Digital Agency)
Unranked in Digital Marketing Agencies
The fastest way to take control over your hotel’s revenue.
92% recommended by 70 hotels
More than 50% of GuestCentric’s reviews come from Portugal.
Ratings Summary
Ease of Use
4.5/5
Customer Support
4.7/5
ROI
4.6/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, GuestCentric (Digital Agency) is the #23 most trending product in the Digital Marketing Agencies category (out of 118) and the #848 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreGuestCentric’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
About GuestCentric (Digital Agency)
Founded in 2006 | Headquarters in San Diego (United States) | 59 employees
GuestCentric is a leading provider of cloud-based digital marketing software that helps hoteliers protect their brands, drive bookings and connect to their customers on all digital platforms. GuestCentrics all-in-one platform provides hoteliers with award-winning responsive web sites for mobile, tablets and desktops; a user-friendly booking engine; a social marketing module to publish deals on Facebook, Twitter and other social networks; and a channel manager to offer rooms on Booking, Expedia, TripAdvisor and hundreds of other channels. GuestCentric has operations in New York, San Diego, London, Madrid and Lisbon and is a proud partner of hotels that are part of collections like Design Hotels, Small Luxury Hotels, Leading Hotels of the World and Relais & Chateaux.
GuestCentric. Hotel revenue generation. Simple. Easy to use. All-in-one.
Capabilities
GuestCentric doesn’t have any benefits or use cases available
Features
Website Development
4/5 features
SEO & Content
4/5 features
Paid Search & Digital Advertising
4/5 features
E-commerce
4/5 features
Reporting & Analytics
4/5 features
Email Marketing
4/5 features
Consulting Services
4/5 features
Social Media Management
4/5 features
Pricing
Pricing Available By Request
GuestCentric has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Compare GuestCentric to Top Alternatives
Digital Marketing Platform Designed to Empower the World's Travel Marketers
Build your digital brand. Create demand, capture web and mobile sales, tap into metasearch, analyze and optimize digital advertising.
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Popularity by Segment
Size
6 | X-Small (1-9 room)
15 | Small (10-24 room)
25 | Medium (25-74 room)
6 | Large (75-199 room)
5 | X-Large (200+ room)
Country
54 | Portugal
13 | United States of America
4 | Spain
2 | Mexico
1 | Australia
1 | Turks and Caicos Islands
1 | Faroe Islands
1 | Kenya
1 | Italy
Type
30 | Boutiques
17 | Luxury Hotels
11 | Resorts
9 | Bed & Breakfast & Inns
9 | Vacation Rentals & Villas
8 | City Center Hotels
5 | Branded Hotels
4 | Extended Stay & Serviced Apartments
2 | Airport/Conference Hotels
1 | Casinos
1 | Limited Service & Budget Hotels
Region
60 | Europe
15 | North America
1 | Oceania
1 | Central America
1 | Africa
Category
71 | Booking Engine
23 | Digital Marketing Agencies
23 | Hotel Reservations Systems
Hotelier Rating
10
Flexibility, Proximity and professionalism
Owner from 10 to 24 room Bed & Breakfast & Inn in Travancinha (Portugal)
Verified
9 months ago
The solution is great and the customer service is the best we have already found in the market. It is wonderful to be known.
Portugal
Portugal
Owner
Small Hotel
10
Very good
CRM from 75-99 room Airport/Conference Hotel in Ponta Delgada (Portugal)
Verified
2 years ago
Great support team!
They are all very helpful and clear. Very short time span between asking for help and receiving the answer from them :)
Portugal
Portugal
CRM
Large Hotel
8
Easy to use and communicate
GM from 75-99 room City Center Hotel in Lisbon (Portugal)
Verified
2 years ago
Service is outstanding and of capital importance to me. This was one of the main reasons to choose guestcentric systems as our tech partner for CRS booking engine and web developers.
Portugal
Portugal
GM
Large Hotel
10
Very good customer care and excellent website design .
Manager from 10 to 24 room Bed & Breakfast & Inn in Travancinha (Portugal)
Verified
2 years ago
High proficiency team
Excellent website design
Excellent customer care
the proficiency of the booking engine
It is a very complete solution that allow a small unit to have an excellent presence in the market.
Portugal
Portugal
Manager
Small Hotel
10
Excellent customer service
Office and Marketing Assistant from 25-49 room Boutique in Lisboa (Portugal)
Verified
2 years ago
Always available to help
They do everything to fix the issue or help us implement what we need
They are proactive
Portugal
Portugal
Office and Marketing Assistant
Medium Hotel
9
Amazing experience and service
COO from 25-49 room Boutique in Lisboa (Portugal)
Verified
2 years ago
BE - user friendly and appealing. Very complete
CRS - very easy to connect and a lot of options for reservations and tracking
Agency - amasing service, very good reporting and analysis
Portugal
Portugal
COO
Medium Hotel
9
Amazing Hospitality Portuguese Company
Founder & CEO from 25-49 room Boutique in Lisboa (Portugal)
Verified
2 years ago
This is a company we have been working with since we launch the AlmaLusa Brand back in 2016. There's no doubt to us the great decision and results achieved with Guestcentric resources, teams, and leadership.
The friendly usage of their software and constant effort to improve and update it with the best tools available is a key aspect of ou...
Portugal
Portugal
Founder & CEO
Medium Hotel
8
Great Structured Websites
Designer from 5 to 9 room Boutique in Ponta do Sol (Portugal)
Verified
3 years ago
I've worked with Guescentric on multiple websites and the end results were always stunning. They create an awesome and professional image for any Hotel that chooses this company to work with.
By having a lot of automatic systems, it requires a lot less effort of implementing online special promotions.
Portugal
Portugal
Designer
X-Small Hotel
10
Amazing!
Director of Sales and Marketing from 25-49 room Resort in Ribeira Grande (Portugal)
Verified
3 years ago
The team is amazing and the tool perfectly matches our needs! Great flexibility and many options to adapt and easily create content.
Portugal
Portugal
Director of Sales and Marketing
Medium Hotel
8
Friendly Agency with great customer service
Digital Marketer from 200 to 499 room City Center Hotel in Lisboa (Portugal)
Verified
3 years ago
They are a friendly agency who are experts in e-commerce. With great customers service and an attentative team you can count on a good service to boost your direct reservations
Portugal
Portugal
Digital Marketer
X-Large Hotel
- 1
- 2
- 3
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
I appreciate the customer support from the Development team and the quality call that is made for the integration with Quicktext to make sure that nothing is missed or overlooked. The integration is very thorough to ensure that any add-on integration like ours is an enhancement and does not eat away from the product's performance in any way.
Showing all answers to: "What does this product or service do well?"
I appreciate the customer support from the Development team and the quality call that is made for the integration with Quicktext to make sure that nothing is missed or overlooked.
The integration is very thorough to ensure that any add-on integration like ours is an enhancement and does not eat away from the product's performance in any way.
GuestCentric offers hotels an all-in one solution with respect to the website and booking engine, both of which are very sleek in design and offer a great user experience to online guests.
Their system makes it very easy for their customers to have full control over their website and booking engine.
- Simplified and holistic One-Stop-Shop
- Intuitive Rates & Availability calendar
- Personalized shopping recovery & shopping activation widgets.
- Extras and add-ons to attract guests, early bird and last-minute deals, and extended-stay discounts to increase your revenue and guest loyalty.
GuestCentric helps you having more direct bookings by making use of the latest technology. With GuestCentric, hoteliers can concentrate on creating amazing guest experiences. Really good usability and user experience!
GuestCentric booking engine is quite simply focused on generating and optimizing revenue. Both the technology and the teams are focused on the entire online customer journey, not just the booking engine itself. And that makes all the difference.
Question:
What differentiates this product or service from the competition?
Answer:
Kudos, for the quality call that is made regarding the integration with Quicktext. That was a very detailed focused approach to Quality. The UX on the booking engine is very different from anything I have seen on another booking engine. Seeing the booking calendar and the rates at the same time is a great experience.
Showing all answers to: "What differentiates this product or service from the competition?"
Kudos, for the quality call that is made regarding the integration with Quicktext. That was a very detailed focused approach to Quality.
The UX on the booking engine is very different from anything I have seen on another booking engine. Seeing the booking calendar and the rates at the same time is a great experience.
It appears to me that GuestCentric is consistently improving their software and adding new features for hotels. I've also found that their customer care is splendid with their partner hotels and other partners equally.
- Visitors can easily identify the most attractive offers at a glance and complete a booking with 1 click on any device.
- Rate parity insights help that the best deal is being promoted right on our own website.
All a team of hospitality experts, willing to give the extra mile for their clients with a really good return-on-the investment, accordingly with the clients that we have in common. When you're a market leader in a market, that doesn't come by luck.
Service and more service. The GuestCentric team are approachable and flexible, which is a great plus. They share insights and market data regularly, helping us to forge ahead as well. Plus they roll out online training sessions on various relevant topics and trends.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
I have nothing to mention regarding this as we just made it through with our first integration for our first client. The whole integration experience is very great. Great help from the development team and sales teams as well who keep an eye on the whole process.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
I have nothing to mention regarding this as we just made it through with our first integration for our first client.
The whole integration experience is very great. Great help from the development team and sales teams as well who keep an eye on the whole process.
I've found that GuestCentric have a great relationship with their partner hotels and they have exemplary customer service. If considering GC, I would recommend knowing exactly what functionalities you are looking for in a booking engine and have those specifically demo'ed, ensuring compatibility with other solutions your hotel is already using.
Stay in contact with their sales and support team. They are very friendly and helpful. They are a source of great opportunities for your company. Even if Guestcentric is one of the biggest booking-engine companies around, they take care of independent hotels and hotel groups equally.
GuestCentric is constantly updating and improving its software on an ongoing basis, always looking for new features that are interesting for their clients. So, I would suggest to give a try and at least see a demo.
Book a demo and try the booking engine. Before that, ask your team what pain points they have with the current set up and what their "wish list" would be to improve. Then compare that to the GuestCentric experience.
Recommended by
Jasser Amri
Head of Account Managers
@
Quicktext
Manuel Moualek
Product Implementation Manager
@
Triptease
Pau Ferret
Chief Revenue Officer
@
123COMPARE ME
João Freitas
Head of Business Development
@
HiJiffy
Rita Machado
VP of Sales & Marketing
@
Great Hotels of the World
Jasser Amri
Head of Account Managers
@
Quicktext
Manuel Moualek
Product Implementation Manager
@
Triptease
Pau Ferret
Chief Revenue Officer
@
123COMPARE ME
João Freitas
Head of Business Development
@
HiJiffy
Rita Machado
VP of Sales & Marketing
@
Great Hotels of the World
Tiago Fernandes
Business Development Manager
@
OTA Insight
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Support
Unverified
GuestCentric has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
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Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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