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GuestCentric (Digital Agency)
4.7 (23 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
GuestCentric (Digital Agency)
Unranked in Digital Marketing Agencies
The fastest way to take control over your hotel’s revenue.
92% recommended by 70 hotels
More than 50% of GuestCentric’s reviews come from Portugal.
What is GuestCentric?
Founded in 2006 | Headquarters in San Diego (United States) | 59 employees
GuestCentric (Digital Agency) is a leading provider of cloud-based digital marketing software tailored specifically for hoteliers. This all-in-one platform allows hotels to enhance their brand presence, boost direct bookings, and engage seamlessly with customers across all digital platforms. With features like responsive websites optimized for mobile, tablets, and desktops, a user-friendly booking engine, and a robust social marketing module, it ensures comprehensive digital outreach. Additionally, its channel manager simplifies room listings across numerous platforms like Booking, Expedia, and TripAdvisor. GuestCentric seamlessly integrates into your operations, making revenue generation simple and efficient.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of GuestCentric products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
GuestCentric Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
GuestCentric Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by GuestCentric
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
GuestCentric's Provided Description:
"GuestCentric is a leading provider of cloud-based digital marketing software that helps hoteliers protect their brands, drive bookings and connect to their customers on all digital platforms. GuestCentrics all-in-one platform provides hoteliers with award-winning responsive web sites for mobile, tablets and desktops; a user-friendly booking engine; a social marketing module to publish deals on Facebook, Twitter and other social networks; and a channel manager to offer rooms on Booking, Expedia, TripAdvisor and hundreds of other channels. GuestCentric has operations in New York, San Diego, London, Madrid and Lisbon and is a proud partner of hotels that are part of collections like Design Hotels, Small Luxury Hotels, Leading Hotels of the World and Relais & Chateaux. GuestCentric. Hotel revenue generation. Simple. Easy to use. All-in-one."
FAQs
GuestCentric (Digital Agency) Alternatives
Not sure if GuestCentric is right for your hotel? Here are similar Digital Marketing Agencies vendors that could be a good fit for your hotel:
Capabilities
GuestCentric doesn’t have any benefits or use cases available
Features
Website Development
4/5 features
SEO & Content
4/5 features
Paid Search & Digital Advertising
4/5 features
E-commerce
4/5 features
Reporting & Analytics
4/5 features
Email Marketing
4/5 features
Consulting Services
4/5 features
Social Media Management
4/5 features
GuestCentric Reviews Summary
Ease of Use
4.5/5
Customer Support
4.7/5
ROI
4.6/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, GuestCentric (Digital Agency) is the #74 most trending product in the Digital Marketing Agencies category (out of 121) and the #1458 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreGuestCentric’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
GuestCentric Pricing
Pricing Available By Request
GuestCentric has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Hotelier Rating
Looking for specific info?
10
Flexibility, Proximity and professionalism
Owner from 5 to 9 room Bed & Breakfast & Inn in Seia (Portugal)
Verified
2 years ago
The solution is great and the customer service is the best we have already found in the market. It is wonderful to be known.
Portugal
Portugal
Owner
X-Small Hotel
10
Very good
CRM from 75-99 room City Center Hotel in Ponta Delgada (Portugal)
Verified
4 years ago
Great support team!
They are all very helpful and clear. Very short time span between asking for help and receiving the answer from them :)
Portugal
Portugal
CRM
Large Hotel
8
Easy to use and communicate
GM from 75-99 room Branded Hotel in Lisbon (Portugal)
Verified
4 years ago
Service is outstanding and of capital importance to me. This was one of the main reasons to choose guestcentric systems as our tech partner for CRS booking engine and web developers.
Portugal
Portugal
GM
Large Hotel
10
Very good customer care and excellent website design .
Manager from 5 to 9 room Bed & Breakfast & Inn in Seia (Portugal)
Verified
4 years ago
High proficiency team
Excellent website design
Excellent customer care
the proficiency of the booking engine
It is a very complete solution that allow a small unit to have an excellent presence in the market.
Portugal
Portugal
Manager
X-Small Hotel
10
Excellent customer service
Office and Marketing Assistant from 25-49 room Boutique in Lisboa (Portugal)
Verified
4 years ago
Always available to help
They do everything to fix the issue or help us implement what we need
They are proactive
Portugal
Portugal
Office and Marketing Assistant
Mid-Sized Hotel
9
Amazing experience and service
COO from 25-49 room Boutique in Lisboa (Portugal)
Verified
4 years ago
BE - user friendly and appealing. Very complete
CRS - very easy to connect and a lot of options for reservations and tracking
Agency - amasing service, very good reporting and analysis
Portugal
Portugal
COO
Mid-Sized Hotel
9
Amazing Hospitality Portuguese Company
Founder & CEO from 25-49 room Boutique in Lisboa (Portugal)
Verified
4 years ago
This is a company we have been working with since we launch the AlmaLusa Brand back in 2016. There's no doubt to us the great decision and results achieved with Guestcentric resources, teams, and leadership.
The friendly usage of their software and constant effort to improve and update it with the best tools available is a key aspect of ou...
Portugal
Portugal
Founder & CEO
Mid-Sized Hotel
8
Great Structured Websites
Designer from 5 to 9 room Boutique in Ponta Do Sol (Portugal)
Verified
5 years ago
I've worked with Guescentric on multiple websites and the end results were always stunning. They create an awesome and professional image for any Hotel that chooses this company to work with.
By having a lot of automatic systems, it requires a lot less effort of implementing online special promotions.
Portugal
Portugal
Designer
X-Small Hotel
10
Amazing!
Director of Sales and Marketing from 25-49 room Boutique in Ribeira Grande (Portugal)
Verified
5 years ago
The team is amazing and the tool perfectly matches our needs! Great flexibility and many options to adapt and easily create content.
Portugal
Portugal
Director of Sales and Marketing
Mid-Sized Hotel
8
Friendly Agency with great customer service
Digital Marketer from 200 to 499 room City Center Hotel in Lisbon (Portugal)
Verified
5 years ago
They are a friendly agency who are experts in e-commerce. With great customers service and an attentative team you can count on a good service to boost your direct reservations
Portugal
Portugal
Digital Marketer
X-Large Hotel
- 1
- 2
- 3
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
GuestCentric helps you having more direct bookings by making use of the latest technology. With GuestCentric, hoteliers can concentrate on creating amazing guest experiences. Really good usability and user experience!
Showing all answers to: "What does this product or service do well?"
GuestCentric helps you having more direct bookings by making use of the latest technology. With GuestCentric, hoteliers can concentrate on creating amazing guest experiences. Really good usability and user experience!
GuestCentric booking engine is quite simply focused on generating and optimizing revenue. Both the technology and the teams are focused on the entire online customer journey, not just the booking engine itself. And that makes all the difference.
Question:
What differentiates this product or service from the competition?
Answer:
All a team of hospitality experts, willing to give the extra mile for their clients with a really good return-on-the investment, accordingly with the clients that we have in common. When you're a market leader in a market, that doesn't come by luck.
Showing all answers to: "What differentiates this product or service from the competition?"
All a team of hospitality experts, willing to give the extra mile for their clients with a really good return-on-the investment, accordingly with the clients that we have in common. When you're a market leader in a market, that doesn't come by luck.
Service and more service. The GuestCentric team are approachable and flexible, which is a great plus. They share insights and market data regularly, helping us to forge ahead as well. Plus they roll out online training sessions on various relevant topics and trends.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
GuestCentric is constantly updating and improving its software on an ongoing basis, always looking for new features that are interesting for their clients. So, I would suggest to give a try and at least see a demo.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
GuestCentric is constantly updating and improving its software on an ongoing basis, always looking for new features that are interesting for their clients. So, I would suggest to give a try and at least see a demo.
Book a demo and try the booking engine. Before that, ask your team what pain points they have with the current set up and what their "wish list" would be to improve. Then compare that to the GuestCentric experience.
Recommended by
João Freitas
Head of Business Development
@
HiJiffy
Rita Machado
VP of Sales & Marketing
@
Great Hotels of the World
João Freitas
Head of Business Development
@
HiJiffy
Rita Machado
VP of Sales & Marketing
@
Great Hotels of the World
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GuestCentric Integrations
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Support
Unverified
GuestCentric has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
View Support Certification
Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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