GuestCentric (Digital Agency)

4.6 (85 REVIEWS)

HTR Score icon
HT Score 
77 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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GuestCentric (Digital Agency)

4.6 (85 REVIEWS)

Ranked 8 (out of 117) in Digital Marketing Agencies

The fastest way to take control over your hotel’s revenue.

Ratings Summary

4.6
Excellent
85 reviews
Ease of Use
4.5/5
Customer Support
4.7/5
ROI
4.4/5
Implementation
4.5/5

Recommended by

Achievements

Certified Support

GuestCentric’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

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77 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn more
About GuestCentric (Digital Agency)
Founded in 2006 | Headquarters in San Diego (United States) | 59 employees
GuestCentric is a leading provider of cloud-based digital marketing software that helps hoteliers protect their brands, drive bookings and connect to their customers on all digital platforms. GuestCentrics all-in-one platform provides hoteliers with award-winning responsive web sites for mobile, tablets and desktops; a user-friendly booking engine; a social marketing module to publish deals on Facebook, Twitter and other social networks; and a channel manager to offer rooms on Booking, Expedia, TripAdvisor and hundreds of other channels. GuestCentric has operations in New York, San Diego, London, Madrid and Lisbon and is a proud partner of hotels that are part of collections like Design Hotels, Small Luxury Hotels, Leading Hotels of the World and Relais & Chateaux. GuestCentric. Hotel revenue generation. Simple. Easy to use. All-in-one.

Capabilities

GuestCentric doesn’t have any benefits or use cases available

Features

Website Development

4/5 features

SEO & Content

4/5 features

Paid Search & Digital Advertising

4/5 features

E-commerce

4/5 features

Reporting & Analytics

4/5 features

Pricing

Monthly service fee

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Popularity by Segment

Size

25 | Medium (25-74 room)

16 | Small (10-24 room)

6 | Large (75-199 room)

6 | X-Large (200+ room)

6 | X-Small (1-9 room)

Type

30 | Boutiques

17 | Luxury Hotels

12 | Resorts

11 | Bed & Breakfast & Inns

11 | Vacation Rentals & Villas

9 | City Center Hotels

5 | Branded Hotels

4 | Extended Stay & Serviced Apartments

2 | Airport/Conference Hotels

1 | Casinos

1 | Limited Service & Budget Hotels

Region

64 | Europe

16 | North America

1 | Oceania

1 | Central America

1 | Africa

Category

75 | Booking Engine

26 | Digital Marketing Agencies

25 | Hotel Reservations Systems

85

Reviews

6

Expert Recommendations

Hotelier Rating

Excellent
64
Very Good
15
Average
5
Poor
1
Terrible
0

By Product

  • Booking Engine
    Booking Engine
  • Digital Marketing Agencies
    Digital Marketing Agencies
  • Hotel Reservations Systems
    Hotel Reservations Systems

Property Size

  • X-Small
  • Small
  • Medium
  • Large
  • X-Large

Region

  • North America
    North America
  • Europe
    Europe
  • Oceania
    Oceania
  • Central America
    Central America
  • Africa
    Africa
10

Flexibility, Proximity and professionalism

Owner from 10 to 24 room Bed & Breakfast & Inn in Travancinha (Portugal)

Verified
3 months ago
The solution is great and the customer service is the best we have already found in the market. It is wonderful to be known.
10

Service is fantastic!

Director of Sales from 200 to 499 room Branded Hotel in Mansfield (United States of America)

Verified
4 months ago
Elisa and Thomas are always great to work with. Friendly, helpful and prompt in their replies. Love working with them.
9

#userfriendly #appeal

Hospitality General Manager from 10 to 24 room Extended Stay & Serviced Apartment in Lisboa (Portugal)

Verified
4 months ago
A few steps to make reservationsEasy ReadingClean clours Change loading time is almost imperceptible It has an above average conversion
10

Excellent service support

Owner from 10 to 24 room Bed & Breakfast & Inn in Travancinha (Portugal)

Verified
5 months ago
The platform is very reliable, the webdesign of the solutions offered is great. And the team is allways glad to help. It is wonderful to know the team by name, and to be known. The best partner we could have. We are very happy!
10

very good

front office manager from 10 to 24 room Luxury Hotel in Cervães (Portugal)

Verified
6 months ago
they are all always available to solve our problems, give us support for all the question, they give us an answer very quickly
10

Excellent service support

Owner from 10 to 24 room Bed & Breakfast & Inn in Travancinha (Portugal)

Verified
6 months ago
The platform is very reliable, the webdesign of the solutions offered is great. And the team is allways glad to help. It is wonderful to know the team by name, and to be known. The best partner we could have. We are very happy!
9

Very good tech platform

Sales Manager from 100 to 199 room Resort in Aldeamento Pedras d'el Rei (Portugal)

Verified
6 months ago
Excellent technical knowledge, easy to use booking engine , revenue improvement , quick load time, excellent support team, easy backend access
10

Fantastic Support

Front-desk Manager from 50-74 room Boutique in Lisboa (Portugal)

Verified
17 months ago
They have an amazing support team. Quick resolution of any issue. They call you and explain step by step all the details that you are unable to do.
10

Efficient and fast pace

Revenue Manager from 50-74 room Boutique in Porto (Portugal)

Verified
2 years ago
Professional relation above average Quick and efficient on solving costumers problems Always available to support you with any question or doubt you might have
9

Great product

Reservations & Revenue Manager from 75-99 room Luxury Hotel in Grândola (Portugal)

Verified
2 years ago
Booking engine is quick, "clean", easy, simple to book. Very user friendly. Guestcentric provides good customer service assistance. !
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Response Time

Less than a day

Recommended

92%

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