GuestCentric (Digital Agency)

Ranked 6 (out of 92) in Digital Marketing Agencies

Digital Marketing Agencies

The fastest way to take control over your hotel’s revenue.

Ratings Snapshot

Certificate of Excellence
Read 24 reviews
93%
Recommend
HTR Score icon
HT SCORE
77 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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GuestCentric (Digital Agency) has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #6 out of 92 in Digital Marketing Agencies

Ease of Use
4.5/5
ROI
4.5/5
Implementation
4.8/5
Customer Support
4.7/5
Verified Customer Support

GuestCentric’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Boutique Leader: Bookassist
    95%
    10 verified reviews
  • Resort Leader: Avvio
    93%
    3 verified reviews
  • Villas 3 verified reviews
    100%
    3 verified reviews
  • City Center 3 verified reviews
    77%
    3 verified reviews
  • Bed & Breakfast Leader: Bookassist
    90%
    2 verified reviews
  • Airport/ conference Leader: Bookassist
    100%
    1 verified reviews

GuestCentric (Digital Agency) Overview

GuestCentric (Digital Agency) Overview

GuestCentric is a leading provider of cloud-based digital marketing software that helps hoteliers protect their brands, drive bookings and connect to their customers on all digital platforms. GuestCentrics all-in-one platform provides hoteliers with award-winning responsive web sites for mobile, tablets and desktops; a user-friendly booking engine; a social marketing module to publish deals on Fac...

About GuestCentric

Founded in 2006 | Headquarters in San Diego United States | 59 employees

Integrates with

  • Property Management Systems
  • Revenue Management Systems
  • Hotel Management Software
Browse integrations (3 verified)

Pros & Cons

Like 93% recommend

Manager from Villas

High proficiency team Excellent website design Excellent customer care the proficiency of the booking engine It is a very complete solution that allow a small unit to have an excellent presence in the market.

Front Office Manager from Villas

Super effient channel manager with online marketing options. Very helpful and effective costumer service.

Hotel Director from Boutique in Lisboa (Portugal)

Out of the box solutions Availability & Efficiency Unique costumer relationship Adaptability to costumer needs

Director of Sales from Resort in (Faroe Islands)

- System sometimes is a bit slow. - Business Intelligence should be improved. - Could be more visually appealing on the backend

Director of Sales and Marketing from Resort

Better interface between mobile and desktop versions. I know it is not an easy task and that they are working on this already.

GM from City Center

Still too soon to report items to improve, but I don’t expect much to complain about over the next few years.

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Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

GuestCentric helps you having more direct bookings by making use of the latest technology. With GuestCentric, hoteliers can concentrate on creating amazing guest experiences. Really good usability and user experience!

by João Freitas (HiJiffy) on November 18, 2020

See more answers (1)
Question:

What differentiates this product or service from the competition?

Answer:

All a team of hospitality experts, willing to give the extra mile for their clients with a really good return-on-the investment, accordingly with the clients that we have in common. When you're a market leader in a market, that doesn't come by luck.

by João Freitas (HiJiffy) on November 18, 2020

See more answers (1)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

GuestCentric is constantly updating and improving its software on an ongoing basis, always looking for new features that are interesting for their clients. So, I would suggest to give a try and at least see a demo.

by João Freitas (HiJiffy) on November 18, 2020

See more answers (1)
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GETTING STARTED

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Features

  • SEO
  • PPC
  • Web Design
  • Web Development
  • Data Analysis & Reporting
  • 3rd party ad buys
  • Tag Management & Tracking Configuration
  • Conversion Rate Optimization
  • Copywriting
  • SEO Content Strategy
  • Content Audit
  • Interactive Content
  • Email Marketing
  • Influencer marketing
  • Social media advertising
  • Social media management
  • Graphic design
  • Reputation & Community Management
  • Social Media Analytics
  • Social Media Photography
  • Custom CMS
  • Wordpress development
  • Marketing Automation
  • Yield Management (Service/Consulting)
  • Meta search marketing
  • E-commerce consulting

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Portugal
  • United States
  • Faroe Islands

24 Verified GuestCentric Reviews

Likelihood to Recommend
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This vendor is 89% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Digital Marketing Agencies providers. It is advised that you ask for recent references before proceeding.

September 02, 2021

GuestCentric (Digital Agency) Review: exceeded all expectations

Owner from Villas in Travancinha (Portugal)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

excellent value for money excellent customer service excellent website design very reliable service Custom-made service always try to meet the client, great flexibility a personal service is possib...

What do you dislike or think could be improved?

It would be perfect if they could make the website back office more user friendly It really is a good solution

Customer Support
5
Ease of Use
4
Value for money
5
Implementation
5

June 07, 2021

GuestCentric (Digital Agency) Review: Very good

CRM from Airport/ conference in Ponta Delgada (Portugal)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Great support team! They are all very helpful and clear. Very short time span between asking for help and receiving the answer from them :)

What do you dislike or think could be improved?

Right now, I think nothing. The Team porformance is one of the best things they have. Deffinitely recommend their support.

Customer Support
5
Ease of Use
3.5
Value for money
n/a
Implementation
n/a

June 04, 2021

GuestCentric (Digital Agency) Review: Easy to use and communicate

GM from City Center in Lisbon (Portugal)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Service is outstanding and of capital importance to me. This was one of the main reasons to choose guestcentric systems as our tech partner for CRS booking engine and web developers.

What do you dislike or think could be improved?

Still too soon to report items to improve, but I don’t expect much to complain about over the next few years.

Customer Support
5
Ease of Use
4.5
Value for money
4.5
Implementation
5

January 11, 2021

GuestCentric (Digital Agency) Review: Very good customer care and excellent website design .

Manager from Villas in Travancinha (Portugal)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

High proficiency team Excellent website design Excellent customer care the proficiency of the booking engine It is a very complete solution that allow a small unit to have an excellent presence in th...

What do you dislike or think could be improved?

The high proficiency team helped us with the customization of most of our needs. The only one that is not solved yet is the need to allow bookings with different room types simultaneously.

Customer Support
5
Ease of Use
4.5
Value for money
4.5
Implementation
5

January 04, 2021

GuestCentric (Digital Agency) Review: Excellent customer service

Office and Marketing Assistant from Boutique in Lisboa (Portugal)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Always available to help They do everything to fix the issue or help us implement what we need They are proactive

What do you dislike or think could be improved?

I don't have anything to point out. I've been working with GuestCentric for a while and couldn't be happier about their services.

Customer Support
4.5
Ease of Use
5
Value for money
4.5
Implementation
5

December 08, 2020

GuestCentric (Digital Agency) Review: Amazing experience and service

COO from Boutique in Lisboa (Portugal)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

BE - user friendly and appealing. Very complete CRS - very easy to connect and a lot of options for reservations and tracking Agency - amasing service, very good reporting and analysis

What do you dislike or think could be improved?

more flexibility in creating promotions in BE and smart ways to update prices More actions on SEO on the digital agency and organic search

Customer Support
4.5
Ease of Use
4.5
Value for money
5
Implementation
5

Pricing

Monthly service fee

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