Guest Experience
Published by Cendyn
Build a Smart Marketing Strategy for 2022 and Beyond
Ratings Snapshot
93%
Recommend
#8
Popularity index
HT SCORE
75 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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GuestCentric (Digital Agency) has fewer than 10 reviews in the past 6-months.
Learn more about review recency →
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Ranked #8 out of 115 in Digital Marketing Agencies
Ease of Use
4.5/5
ROI
4.5/5
Implementation
4.8/5
Customer Support
4.8/5
Verified Customer Support
GuestCentric’s customer support processes haven’t yet been verified by Hotel Tech Report.
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Most popular for
GuestCentric (Digital Agency) Overview
Top Alternative: Avvio - Digital Marketing
GuestCentric (Digital Agency) Overview
GuestCentric is a leading provider of cloud-based digital marketing software that helps hoteliers protect their brands, drive bookings and connect to their customers on all digital platforms. GuestCentrics all-in-one platform provides hoteliers with award-winning responsive web sites for mobile, tablets and desktops; a user-friendly booking engine; a social marketing module to publish deals on Fac...
About GuestCentric
Founded in 2006 | Headquarters in San Diego United States | 59 employees1/4
Integrates with
- Property Management Systems
- Hotel Management Software
- Revenue Management Systems
Need a custom integration?
Pros & Cons
93% recommend
CRM in
Great support team! They are all very helpful and clear. Very short time span between asking for help and receiving the answer from them :)
Sales Manager
More efficiency in the use of the available upload tools. Correct and professional assistance from Support Team
CRM in
Right now, I think nothing. The Team porformance is one of the best things they have. Deffinitely recommend their support.
GM
Still too soon to report items to improve, but I don’t expect much to complain about over the next few years.
Owner in
The platform is very reliable, the webdesign of the solutions offered is great. And the team is allways glad to help. It is wonderful to know the team by name, and to be known. The best partner we could have. We are very...
Expert Q&A and Partner Recommendations
Question:
What does this product or service do well?
Answer:
GuestCentric helps you having more direct bookings by making use of the latest technology. With GuestCentric, hoteliers can concentrate on creating amazing guest experiences. Really good usability and user experience!
by João Freitas (HiJiffy) on November 18, 2020
See more answers (1)
Question:
What differentiates this product or service from the competition?
Answer:
All a team of hospitality experts, willing to give the extra mile for their clients with a really good return-on-the investment, accordingly with the clients that we have in common. When you're a market leader in a market, that doesn't come by luck.
by João Freitas (HiJiffy) on November 18, 2020
See more answers (1)
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
GuestCentric is constantly updating and improving its software on an ongoing basis, always looking for new features that are interesting for their clients. So, I would suggest to give a try and at least see a demo.
by João Freitas (HiJiffy) on November 18, 2020
See more answers (1)
Recommended by
João Freitas
Head of Business Development @ HiJiffy
João Freitas
Head of Business Development @ HiJiffy
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Features
Active Markets
MARKETS SERVED
- Central America
- Antarctica
- Oceania
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- Portugal
- United States of America
- Faroe Islands
Likelihood to Recommend
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Low review volume alert
This vendor is 94% below the category average..
Declining share of voice
This vendor has fewer recent reviews than average compared to other top Digital Marketing Agencies providers. It is advised that you ask for recent references before proceeding.
December 09, 2022
GuestCentric (Digital Agency) Review: Excellent service support
Owner from Bed & Breakfast & Inns in Travancinha (Portugal)
Recommend
10/10
What do you like most?
The platform is very reliable, the webdesign of the solutions offered is great. And the team is allways glad to help. It is wonderful to know the team by name, and to be known. The best partner we could h...
What do you dislike or think could be improved?
The platform is very reliable, the webdesign of the solutions offered is great. And the team is allways glad to help. It is wonderful to know the team by name, and to be known. The best partner we could h...
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
November 23, 2022
GuestCentric (Digital Agency) Review: Excellent service support
Owner from Bed & Breakfast & Inns in Travancinha (Portugal)
Recommend
10/10
What do you like most?
The platform is very reliable, the webdesign of the solutions offered is great. And the team is allways glad to help. It is wonderful to know the team by name, and to be known. The best partner we could h...
What do you dislike or think could be improved?
The platform is very reliable, the webdesign of the solutions offered is great. And the team is allways glad to help. It is wonderful to know the team by name, and to be known. The best partner we could h...
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
June 07, 2021
GuestCentric (Digital Agency) Review: Very good
CRM from Airport/Conference Hotels in Ponta Delgada (Portugal)
Recommend
10/10
What do you like most?
Great support team! They are all very helpful and clear. Very short time span between asking for help and receiving the answer from them :)
What do you dislike or think could be improved?
Right now, I think nothing. The Team porformance is one of the best things they have. Deffinitely recommend their support.
Customer Support
5
Ease of Use
3.5
Value for money
n/a
Implementation
n/a
June 04, 2021
GuestCentric (Digital Agency) Review: Easy to use and communicate
GM from Other in Lisbon (Portugal)
Recommend
8/10
What do you like most?
Service is outstanding and of capital importance to me. This was one of the main reasons to choose guestcentric systems as our tech partner for CRS booking engine and web developers.
What do you dislike or think could be improved?
Still too soon to report items to improve, but I don’t expect much to complain about over the next few years.
Customer Support
5
Ease of Use
4.5
Value for money
4.5
Implementation
5
January 11, 2021
GuestCentric (Digital Agency) Review: Very good customer care and excellent website design .
Manager from Bed & Breakfast & Inns in Travancinha (Portugal)
Recommend
10/10
What do you like most?
High proficiency team Excellent website design Excellent customer care the proficiency of the booking engine It is a very complete solution that allow a small unit to have an excellent presence in th...
What do you dislike or think could be improved?
The high proficiency team helped us with the customization of most of our needs. The only one that is not solved yet is the need to allow bookings with different room types simultaneously.
Customer Support
5
Ease of Use
4.5
Value for money
4.5
Implementation
5
January 04, 2021
GuestCentric (Digital Agency) Review: Excellent customer service
Office and Marketing Assistant from Luxury Hotels in Lisboa (Portugal)
Recommend
10/10
What do you like most?
Always available to help They do everything to fix the issue or help us implement what we need They are proactive
What do you dislike or think could be improved?
I don't have anything to point out. I've been working with GuestCentric for a while and couldn't be happier about their services.
Customer Support
4.5
Ease of Use
5
Value for money
4.5
Implementation
5
Pricing
Monthly service fee
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Chief of Reception
They are always available to help us out when we need . From the team Alegria we thank you