GuestCentric (Digital Agency)

4.7 (23 REVIEWS)

HTR Score icon
HT Score  
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

GuestCentric (Digital Agency)

4.7 (23 REVIEWS)

Unranked in Digital Marketing Agencies

The fastest way to take control over your hotel’s revenue.

More than 50% of GuestCentric’s reviews come from Portugal.

Ratings Summary

4.7
Excellent
Ease of Use
4.5/5
Customer Support
4.7/5
ROI
4.6/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, GuestCentric (Digital Agency) is the #71 most trending product in the Digital Marketing Agencies category (out of 118) and the #1506 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

GuestCentric’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About GuestCentric (Digital Agency)
Founded in 2006 | Headquarters in San Diego (United States) | 59 employees
GuestCentric is a leading provider of cloud-based digital marketing software that helps hoteliers protect their brands, drive bookings and connect to their customers on all digital platforms. GuestCentrics all-in-one platform provides hoteliers with award-winning responsive web sites for mobile, tablets and desktops; a user-friendly booking engine; a social marketing module to publish deals on Facebook, Twitter and other social networks; and a channel manager to offer rooms on Booking, Expedia, TripAdvisor and hundreds of other channels. GuestCentric has operations in New York, San Diego, London, Madrid and Lisbon and is a proud partner of hotels that are part of collections like Design Hotels, Small Luxury Hotels, Leading Hotels of the World and Relais & Chateaux. GuestCentric. Hotel revenue generation. Simple. Easy to use. All-in-one.

Capabilities

profile-empty-state.svg

GuestCentric doesn’t have any benefits or use cases available

Features

Website Development

4/5 features

SEO & Content

4/5 features

Paid Search & Digital Advertising

4/5 features

E-commerce

4/5 features

Reporting & Analytics

4/5 features

Pricing

Pricing Available By Request

GuestCentric has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

No matching results

Compare GuestCentric to Top Alternatives

View top GuestCentric alternatives
Get recommendation Image
Want to find out if GuestCentric is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
` Take the quiz `

Popularity by Segment

Size

6 | X-Small (1-9 room)

15 | Small (10-24 room)

25 | Medium (25-74 room)

6 | Large (75-199 room)

5 | X-Large (200+ room)

Country

54 | Portugal

13 | United States of America

4 | Spain

2 | Mexico

1 | Australia

1 | Turks and Caicos Islands

1 | Faroe Islands

1 | Kenya

1 | Italy

Type

30 | Boutiques

17 | Luxury Hotels

11 | Resorts

9 | Bed & Breakfast & Inns

9 | Vacation Rentals & Villas

8 | City Center Hotels

6 | Branded Hotels

4 | Extended Stay & Serviced Apartments

2 | Airport/Conference Hotels

1 | Casinos

1 | Limited Service & Budget Hotels

Region

60 | Europe

15 | North America

1 | Oceania

1 | Central America

1 | Africa

Category

71 | Booking Engine

23 | Digital Marketing Agencies

23 | Hotel Reservations Systems

Hotelier Rating

Excellent
60
Very Good
15
Average
4
Poor
1
Terrible
0

Property Size

  • X-Small (6)
  • Small (15)
  • Medium (25)
  • Large (6)
  • X-Large (5)

Country

  • Portugal
    Portugal
    (54)
  • United States of America
    United States of America
    (13)
  • Spain
    Spain
    (4)
  • Mexico
    Mexico
    (2)
  • Australia
    Australia
    (1)
  • Turks and Caicos Islands
    Turks and Caicos Islands
    (1)
  • Faroe Islands
    Faroe Islands
    (1)
  • Kenya
    Kenya
    (1)
  • Italy
    Italy
    (1)

Region

  • North America
    North America
    (15)
  • Europe
    Europe
    (60)
  • Oceania
    Oceania
    (1)
  • Central America
    Central America
    (1)
  • Africa
    Africa
    (1)
10

Flexibility, Proximity and professionalism

Owner from 10 to 24 room Bed & Breakfast & Inn in Travancinha (Portugal)

Verified
16 months ago
The solution is great and the customer service is the best we have already found in the market. It is wonderful to be known.
Country Portugal
Owner
Small Hotel
10

Very good

CRM from 75-99 room Airport/Conference Hotel in Ponta Delgada (Portugal)

Verified
3 years ago
Great support team! They are all very helpful and clear. Very short time span between asking for help and receiving the answer from them :)
Country Portugal
CRM
Large Hotel
8

Easy to use and communicate

GM from 75-99 room Branded Hotel in Lisbon (Portugal)

Verified
3 years ago
Service is outstanding and of capital importance to me. This was one of the main reasons to choose guestcentric systems as our tech partner for CRS booking engine and web developers.
Country Portugal
GM
Large Hotel
10

Very good customer care and excellent website design .

Manager from 10 to 24 room Bed & Breakfast & Inn in Travancinha (Portugal)

Verified
3 years ago
High proficiency team Excellent website design Excellent customer care the proficiency of the booking engine It is a very complete solution that allow a small unit to have an excellent presence in the market.
Country Portugal
Manager
Small Hotel
10

Excellent customer service

Office and Marketing Assistant from 25-49 room Boutique in Lisboa (Portugal)

Verified
3 years ago
Always available to help They do everything to fix the issue or help us implement what we need They are proactive
Country Portugal
Office and Marketing Assistant
Medium Hotel
9

Amazing experience and service

COO from 25-49 room Boutique in Lisboa (Portugal)

Verified
3 years ago
BE - user friendly and appealing. Very complete CRS - very easy to connect and a lot of options for reservations and tracking Agency - amasing service, very good reporting and analysis
Country Portugal
COO
Medium Hotel
9

Amazing Hospitality Portuguese Company

Founder & CEO from 25-49 room Boutique in Lisboa (Portugal)

Verified
3 years ago
This is a company we have been working with since we launch the AlmaLusa Brand back in 2016. There's no doubt to us the great decision and results achieved with Guestcentric resources, teams, and leadership. The friendly usage of their software and constant effort to improve and update it with the best tools available is a key aspect of ou...
Country Portugal
Founder & CEO
Medium Hotel
8

Great Structured Websites

Designer from 5 to 9 room Boutique in Ponta do Sol (Portugal)

Verified
3 years ago
I've worked with Guescentric on multiple websites and the end results were always stunning. They create an awesome and professional image for any Hotel that chooses this company to work with. By having a lot of automatic systems, it requires a lot less effort of implementing online special promotions.
Country Portugal
Designer
X-Small Hotel
10

Amazing!

Director of Sales and Marketing from 25-49 room Resort in Ribeira Grande (Portugal)

Verified
3 years ago
The team is amazing and the tool perfectly matches our needs! Great flexibility and many options to adapt and easily create content.
Country Portugal
Director of Sales and Marketing
Medium Hotel
8

Friendly Agency with great customer service

Digital Marketer from 200 to 499 room City Center Hotel in Lisboa (Portugal)

Verified
3 years ago
They are a friendly agency who are experts in e-commerce. With great customers service and an attentative team you can count on a good service to boost your direct reservations
Country Portugal
Digital Marketer
X-Large Hotel
  • 1
  • 2
  • 3

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

I appreciate the customer support from the Development team and the quality call that is made for the integration with Quicktext to make sure that nothing is missed or overlooked. The integration is very thorough to ensure that any add-on integration like ours is an enhancement and does not eat away from the product's performance in any way.

Question:

What differentiates this product or service from the competition?

Answer:

Kudos, for the quality call that is made regarding the integration with Quicktext. That was a very detailed focused approach to Quality. The UX on the booking engine is very different from anything I have seen on another booking engine. Seeing the booking calendar and the rates at the same time is a great experience.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I have nothing to mention regarding this as we just made it through with our first integration for our first client. The whole integration experience is very great. Great help from the development team and sales teams as well who keep an eye on the whole process.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 3 recommend
Recommended by
RecommendationAvatar
Jasser Amri Head of Account Managers @ Quicktext
RecommendationAvatar
Manuel Moualek Product Implementation Manager @ Triptease
RecommendationAvatar
Pau Ferret Chief Revenue Officer @ 123COMPARE ME
RecommendationAvatar
João Freitas Head of Business Development @ HiJiffy
RecommendationAvatar
Rita Machado VP of Sales & Marketing @ Great Hotels of the World
RecommendationAvatar
Jasser Amri Head of Account Managers @ Quicktext
RecommendationAvatar
Manuel Moualek Product Implementation Manager @ Triptease
RecommendationAvatar
Pau Ferret Chief Revenue Officer @ 123COMPARE ME
RecommendationAvatar
João Freitas Head of Business Development @ HiJiffy
RecommendationAvatar
Rita Machado VP of Sales & Marketing @ Great Hotels of the World
RecommendationAvatar
Tiago Fernandes Business Development Manager @ OTA Insight
Are you a consultant or vendor that recommends GuestCentric? Leave a recommendation

Integrations

Need help with an integration?
SPONSORED

Find Great Pairing Apps

No matching results

No matching results

filtering integrations
Company Functionality
SiteMinder
SiteMinder

92% recommended by 1857 hotels

Channel Managers
Lighthouse
Lighthouse

95% recommended by 1236 hotels

Hotel Rate Parity
Little Hotelier
Little Hotelier

90% recommended by 870 hotels

Hotel Management Software
Oracle Hospitality
Oracle Hospitality

91% recommended by 536 hotels

Property Management Systems
RoomRaccoon

This integration hasn’t been verified by GuestCentric yet.

RoomRaccoon

97% recommended by 529 hotels


IDeaS
IDeaS

92% recommended by 519 hotels

Revenue Management Systems
Asksuite
Asksuite

98% recommended by 514 hotels

Hotel Chatbots
RateGain
RateGain

93% recommended by 510 hotels

Channel Managers
Duetto
Duetto

93% recommended by 399 hotels

Upselling Software
Cendyn
Cendyn

89% recommended by 255 hotels

Hotel Reservations Systems

Support

Unverified

GuestCentric has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

Suppo Info Image Green check icon

2024

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

Request a Quote

Response Time

Less than a day

Recommended

92%

Still gathering info?

Schedule a free 30-minute product demo consultation

Schedule free demo

Get recommendation Image
Live
product-company-logo

SHR Group

Digital Marketing Agencies

4.8 (576 REVIEWS)
product-company-logo

Sojern

Digital Marketing Agencies

4.8 (130 REVIEWS)
product-company-logo

Net Affinity

Digital Marketing Agencies

4.7 (337 REVIEWS)
SPONSORED

Users also recommend shows related products from Premium Members that come most recommended by hoteliers with high HT Scores.

Learn More

Download the Free Guide

By clicking the button above, you acknowledge, consent, and agree to the following: a) Our Privacy Policy and consent to receive notices and other communications electronically. b) We take your privacy seriously. You are providing express written consent for Hotel Tech Report to share your information with Our Partners to contact you via email.

Your guide was sent!

Your guide was successfully sent to .

Download the Free Guide

By clicking the button above, you acknowledge, consent, and agree to the following: a) Our Privacy Policy and consent to receive notices and other communications electronically. b) We take your privacy seriously. You are providing express written consent for Hotel Tech Report to share your information with Our Partners to contact you via email.

Your guide was sent!

Your guide was successfully sent to .