Digital Agency (Cendyn)
4.5 (52 REVIEWS)
HT Score
77 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Tiago, Miguel, Roger + 13 more experts recommend Cendyn
Read RecommendationsDigital Agency (Cendyn)
Ranked 6 (out of 118) in Digital Marketing Agencies
Work with the digital agency that revolutionized hotel e-commerce.
89% recommended by 230 hotels
Hyatt, Virgin, Jumeirah & 227 others
More than 50% of Cendyn’s reviews come from United States of America.
Ratings Summary
Ease of Use
4.6/5
Customer Support
4.6/5
ROI
4.5/5
Implementation
4.4/5
Recommended by
Achievements
This vendor's trending score is rising, Digital Agency (Cendyn) is the #7 most trending product in the Digital Marketing Agencies category (out of 118) and the #253 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreCendyn’s customer support processes haven’t yet been verified by Hotel Tech Report.
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Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
About Digital Agency (Cendyn)
Founded in 1996 | Headquarters in Boca Raton (United States) | 570 employees
We are a technology enabled service group focused on driving conversions and revenue through our expertise in hospitality. Our full-service, in-house agency delivers personalized multi-channel campaigns to showcase your brand and amplify your reach. Leverage your data and our industry-leading data integrations to drive demand and conversions across all your channels.
Capabilities
Digital Strategy
Digital Strategy
Our team of experts are uniquely positioned to manage, monitor and optimize your campaigns every day. With data at the heart of what we do, our team leverages your data so you can reach the right customers with the right message to drive conversions and direct bookings. We measure campaign performance throughout the guest journey and make them available in one central dashboard with fully automated reporting.
Programmatic Pioneers
Programmatic Pioneers
As early adopters of programmatic, we’re uniquely positioned well ahead of the curve for when 3rd party cookies go away. Rather than rely on partners to execute media buys and campaign performance delivery, our in-house team has direct control over performance and ad delivery with partners such as Condé Nast, Tripadvisor, and others through programmatic guaranteed deals.
Metasearch
Metasearch
Step up your advertising efforts with AI-driven technology to give your brand the visibility it deserves across metasearch sites.
Paid Search
Paid Search
As Google Premier Partners, we’re in the top 5% of agencies worldwide working with Google! Our team of paid search experts know the best ways to ensure your brand stays at the top of the search engines to help drive conversions to your website.
Social Media
Social Media
Using all the data from web, social, your PMS, call center, consumer intent and more, we’re able to execute targeted campaigns to find those most likely to convert. We work across all social channels to ensure you reach the right demographic for your business.
Search Engine Optimization (SEO)
Search Engine Optimization (SEO)
Climb to the top of the organic search engine list with our verified SEO experts. We’ll analyze, research and provide ongoing recommendations for your team to ensure your website pages are top of the search engine for your key terms.
Features
Website Development
4/5 features
SEO & Content
4/5 features
Paid Search & Digital Advertising
4/5 features
E-commerce
4/5 features
Reporting & Analytics
4/5 features
Email Marketing
4/5 features
Consulting Services
4/5 features
Social Media Management
4/5 features
Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
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References
"Since we’ve partnered with Cendyn, we’ve doubled the size of our database. Cendyn has allowed us to really focus and grow our channel mix. We’ve exceeded our goals in the channels most profitable to us."
Josh Herman
Executive Director of Marketing & PR @
Fontainebleau Miami Beach
"Cendyn’s website and CMS services were instrumental in redefining Margaritaville Hotel & Resorts’ online visual identity and brand presence. Their teams really understand how to create an optimal web experience for guests while supporting multiple, complex properties."
Elyse Curtis
Vice President of Hospitality Marketing @
The Omni Grove Park Inn
"Revintel is great for us because it consolidates all of the data from different sources into one platform that we can run many different reports off of, that really assist us in making the right decisions."
Stephanie Wheeler
VP of Revenue Management @
The Boyd Gaming Corporation
"Cendyn is a great product for us. It really helps us figure out what our occupancy will be and what the demand looks like. We use Cendyn’s Guestrev product for our revenue management system. It’s a great dynamic system that looks at all of the different business demands and gives us a great forecast. From there, we’re really able to optimize and figure out the right pricing points and looking at their recommendations to optimize our business."
Stephanie Wheeler
VP of Revenue Management @
The Boyd Gaming Corporation
"Using Guestfolio CRM is simple, but the payoffs on how it improves guest communications and hotel insights have been massive."
Sabrina Donovan
Operations Manager @
Pacific Sands Beach Resort
"Using every element of Guestfolio CRM has enabled us to simplify the whole experience for the guest. It doesn’t just save time for us as a team, it is vital for the guest to improve their overall experience at Nita Lake Lodge."
Joleen Kenney
Operations Manager @
Nita Lake Lodge
"Guestrev had the types of reports we were looking for, including forecasting, on-the-books as well as historical. It's very difficult in the high-end luxury market to convince people to move into that daily rate market so we needed a solution that helps us with that process."
Mary Arcuri
Group Director of Reservations & Revenue @
Ocean House
"We have been using Pegasus Analytics for over a year and find it a great help to understand the key drivers influencing demand and revenue. It has helped our sales team in understanding the booking pattern of key clients, helping us in our 2019 rate and negotiation strategy."
Paul O'Connell
Sales & Marketing Manager @
Clayton Hotel Cork City
"We have used eProposal for so long now, it’s become second nature! It makes everything so much easier for the team. Everything auto-populates so is extremely fast to send out our proposals – the first electronic interaction is fast and seamless which works well for our customers."
Ibrahim Bashir
Assistant Director of Sales @
The Ritz-Carlton, Dubai International Financial Centre
"Partnering with Cendyn was an easy choice. The robust offering of services (eProposal, eMenus, eInsight and digital media) have armed our sales and marketing team with powerful selling tools. eProposal integrates seamlessly with CI/TY, allowing for the creation of highly personalized proposals in minutes, gaining more time to focus on revenue-generation. Plus, Cendyn’s communication suite with real-time alerts ensures no lead is forgotten."
Jason LaCkore
Director of Sales @
JW Marriott Miami Turnberry Resort & Spa
"I love eProposal. I recommend it to hoteliers and event planners responding to RFPs. It’s much easier to get our proposals to the top of the line. When responding to RFPs, speed is everything and eProposal saves us time and gives us the competitive edge."
Katrina Banzon
Complex Director of Sales @
Embassy Suites by Hilton Los Angeles International Airport North
"I’ve seen lots of companies run their marketing in a silo, but by using Cendyn's CRM and digital marketing services together, it allows us to really direct our efforts to what the data is telling us. We can spend our dollars on what is most effective. It takes the guesswork out of a lot of things. It’s so beneficial to have them integrated together."
Josh Herman
Director of PR & Marketing @
Fontainebleau Miami Beach
"With Cendyn, we see direct, bottom line improvement to our CRM efforts and ability to nurture a repeat client base. Cendyn has performed so quickly, especially in times of need. It’s been a great boom for us."
Ray DeJohn
Director of Sales & Marketing @
Hotel Granduca Austin
"“Our revenue management system is one of the primary factors behind our multi-year run of successes, there are other contributory factors, certainly, but the (guestrev) system clearly helps us support and execute on our strategies."
Jamie Pena
VP of Revenue Strategy & Global Distribution @
Omni Hotels & Resorts
"I appreciate many features of the booking engine. The dashboard is very intuitive and user-friendly, allowing us to easily manage our content, distribution, metasearch connectivity, and many other critical components of a successful digital marketing strategy. I also find geo-targeting and the dynamic pricing rules incredibly valuable—both tools allow us to deliver the most competitive and attractive rates to the correct guest. As a result, we experience much higher conversion rates and direct bookings."
Halei Young
Digital Marketing & Community Manager @
Beach Terrace Inn
"I appreciate many features of the booking engine. The dashboard is very intuitive and user-friendly, allowing us to easily manage our content, distribution, metasearch connectivity, and many other critical components of a successful digital marketing strategy. I also find geo-targeting and the dynamic pricing rules incredibly valuable—both tools allow us to deliver the most competitive and attractive rates to the correct guest. As a result, we experience much higher conversion rates and direct bookings."
Halei Young
Digital Marketing & Community Manager @
Beach Terrace Inn
"Since we’ve partnered with Cendyn, we’ve doubled the size of our database. Cendyn has allowed us to really focus and grow our channel mix. We’ve exceeded our goals in the channels most profitable to us."
Josh Herman
Executive Director of Marketing & PR @
Fontainebleau Miami Beach
"With Cendyn we were able to understand our guests like never before. This enhanced business intelligence provided us two critical opportunities—first, the ability to drive personalized and meaningful communications to support guest satisfaction and loyalty; and secondly, a cost-effective solution to drive more revenue."
Erica Doyne
Senior Director of Marketing @
AMResorts
"The training Cendyn provided was extremely helpful. Our trainer Cassandra did an outstanding job. She took the time to thoroughly answer questions and was very detailed throughout the entire experience. Our product service managers were wonderful, especially Debi. Her patience, ability to guide, assist and just being there to answer questions was fantastic!"
Alicia Favinger
Corporate Newmarket Systems Analyst, Report Specialist @
Valley Forge Casino Resort
"We are delighted with the functionality that Guestfolio offers and are excited with the ability to be able to track our return on investment, as well as being able to track and interact with our clients."
Leigh Jenkins
Sales & Marketing Director @
Chewton Glen Hotel & Spa
"As a Relais & Châteaux property, providing a high quality guest experience at Hotel Wailea is our number one priority. Guestfolio’s personal concierge has helped us anticipate guest needs before they arrive, their pre and post-stay emails have kept us in touch with our clientele, and their surveys have helped us raise our own service standards by providing quick and candid guest feedback."
Christy Stesky
Director of Marketing @
Hotel Wailea, Relais & Châteaux
"Guestfolio is always finding a way to make their product as user-friendly as possible for clients and we really appreciate how they are constantly innovating and evolving their product."
Angie Tran
Digital Marketing Manager @
Shangri-La Toronto
"I really love working with their team. Everyone from our account manager to the client support team, to the product specialists have just been a dream to work with. It's been like night and day in comparison to vendors that we've worked with previously in a similar space."
Eric Gooden
Marketing Manager @
Bellstar Hotels & Resorts
"In my previous roles, I worked at several brand hotels. While I received a lot of support, there was a sacrifice or lack of flexibility and creativity. However, with Travel Tripper (now Pegasus), these are all turned into opportunities — instead of adjusting myself to follow the brand's cookie-cutter rules, I’m able to talk to my CRS manager as well as the digital agency team to brainstorm and implement our ideas. So I’m very excited about the fact that I have the flexibility and expert support from their team to make things happen."
Michelle Mu
Director of Revenue & Distribution @
Refinery Hotel
"I appreciate many features of the booking engine. The dashboard is very intuitive and user-friendly, allowing us to easily manage our content, distribution, metasearch connectivity, and many other critical components of a successful digital marketing strategy. I also find geo-targeting and the dynamic pricing rules incredibly valuable—both tools allow us to deliver the most competitive and attractive rates to the correct guest. As a result, we experience much higher conversion rates and direct bookings."
Halei Young
Digital Marketing & Community Manager @
Beach Terrace Inn
"I'm on my ninth year here [at Beach Terrace Inn] and we've been through several digital marketing companies through the process. I have found Travel Tripper's folks to be by far the most innovative...With some of our previous companies, I really felt like we were just an account that they handled. With Travel Tripper, I feel very much that they're invested in our success."
Renier Milan
Vice President of Hotels @
Tobo Investments
"I really love working with their team. Everyone from our account manager to the client support team, to the product specialists have just been a dream to work with. It's been like night and day in comparison to vendors that we've worked with previously in a similar space."
Eric Gooden
Marketing Manager @
Bellstar Hotels & Resorts
"In my previous roles, I worked at several brand hotels. While I received a lot of support, there was a sacrifice or lack of flexibility and creativity. However, with Travel Tripper (now Pegasus), these are all turned into opportunities — instead of adjusting myself to follow the brand's cookie-cutter rules, I’m able to talk to my CRS manager as well as the digital agency team to brainstorm and implement our ideas. So I’m very excited about the fact that I have the flexibility and expert support from their team to make things happen."
Michelle Mu
Director of Revenue & Distribution @
Refinery Hotel
"As a market intelligence tool, revcaster gives us a better understanding of a hotel’s competitive set and how we should price position ourselves."
Stefan Wolf
Senior VP, Revenue & Distribution Strategy @
Onyx Hospitality Group
"After a hiccup-free implementation process, we found grouprev to be extremely user-friendly, and saw immediate results."
Kyle Yarbrough
Revenue Manager @
The Hotel at Auburn University & Dixon Conference Center
"It is extremely valuable to us to have one comprehensive platform pulling data company-wide so that we can have a consistent, single source of truth for each property"
Kathleen Cullen
SVP of Revenue and Distribution @
Two Roads Hospitality
Featured Customers
Popularity by Segment
Size
3 | X-Small (1-9 room)
4 | Small (10-24 room)
24 | Medium (25-74 room)
70 | Large (75-199 room)
115 | X-Large (200+ room)
Country
190 | United States of America
10 | Canada
6 | Spain
6 | United Kingdom
5 | Ireland
4 | Australia
4 | Italy
4 | France
4 | South Africa
3 | United Arab Emirates
3 | Mexico
3 | Bahrain
2 | Saudi Arabia
2 | Denmark
2 | India
2 | New Zealand
1 | Cyprus
1 | Switzerland
1 | Malaysia
1 | Bulgaria
1 | Singapore
1 | Grenada
1 | Greece
1 | Saint Lucia
1 | Dominica
1 | Sweden
1 | Barbados
1 | Dominican Republic
1 | Myanmar
1 | Belgium
1 | Germany
1 | Japan
1 | Bermuda
1 | Qatar
1 | Ghana
1 | Korea, South
Type
86 | Boutiques
73 | Resorts
52 | Luxury Hotels
38 | City Center Hotels
35 | Branded Hotels
29 | Casinos
16 | Bed & Breakfast & Inns
11 | Extended Stay & Serviced Apartments
10 | Limited Service & Budget Hotels
10 | Vacation Rentals & Villas
8 | Airport/Conference Hotels
7 | Hostels
7 | RV Parks & Campgrounds
6 | Motels
Region
203 | North America
34 | Europe
10 | Asia Pacific
6 | Oceania
6 | Middle East
6 | Central America
5 | Africa
Category
154 | Hotel Reservations Systems
137 | Booking Engine
52 | Digital Marketing Agencies
33 | Revenue Management Systems
18 | Business Intelligence
11 | RFPs & Proposal Management Software
5 | Website Design
5 | Hotel CRM & Email Marketing
3 | Group Sales Management Software
3 | Event Management Software
More Products by Cendyn
Hotelier Rating
10
User friendly CRS/CRM
Complex Revenue Analyst from 100 to 199 room Boutique in New York (United States of America)
Verified
1 months ago
I would say I enjoy how straightforward the booking engine is. It does what it says and it's pretty self explanatory.
United States of America
United States of America
Complex Revenue Analyst
Large Hotel
10
Anurag Badola was great help
Director Of Sales from 100 to 199 room Airport/Conference Hotel in Ruckersville (United States of America)
Verified
7 months ago
Anurag Badola made sure I had everything 100% before I got off the phone. I ALSO LIKED THE CALL BACK FEATURE.
United States of America
United States of America
Director Of Sales
Large Hotel
10
Cendyn has a lot of great products to help deliver a great guest experience
Area Director of Revenue Management from 200 to 499 room Resort in Sunny Isles Beach (United States of America)
Verified
11 months ago
Based on my time/experience using the Cendyn booking engine I will say this product is simple to use. The tool is very dynamic with lots of options to customize your hotels rate strategy. The CRS is very user friendly and has great enhanced reports for data analytics. The are little to no connectivity issues or disruption of service. Over t...
United States of America
United States of America
Area Director of Revenue Management
X-Large Hotel
10
A great experience!
Revenue Manager from 50-74 room Boutique in New York (United States of America)
Verified
12 months ago
Our Pegasus team is quick to assist us with any issues and is always ready to throw out ideas to improve bookings! Bouncing ideas off each other has greatly helped us in these unprecedented times!
United States of America
United States of America
Revenue Manager
Medium Hotel
10
Cendyn is a strong and supporting product.
Regional Director of revenue from 100 to 199 room Boutique in New York (United States of America)
Verified
12 months ago
1. Booking engine layout definitely helps with improving conversions. 2. The CRS has several features that you can have fun with in creating selective strategies. The reporting suite spits out meaningful data for you to assess your strategies. Changes made here are seamless updated on the front end. They will incorporate your ideas if you a...
United States of America
United States of America
Regional Director of revenue
Large Hotel
9
Great Company with Great Software
VP of Marketing from 200 to 499 room Boutique in Miami Beach (United States of America)
Verified
2 years ago
We have seen the great success with using the Pegasus booking engine. It is super easy to use and integrates well with most third party platforms. The new look they came out with is fantastic and i can't wait to see even stronger results.
United States of America
United States of America
VP of Marketing
X-Large Hotel
10
Everything has been great. We receive fast and concise responses.
Revenue Manager from 100 to 199 room Boutique in Key West (United States of America)
Verified
2 years ago
We receive fast and reliable support on a regular basis. We are kept up to date on the newest updates and innovations. The interface is very easy to use and we rarely have connectivity issues.
United States of America
United States of America
Revenue Manager
Large Hotel
10
Excellent CRS option for hotels to select
SVP of Revenue Management from 25-49 room Bed & Breakfast & Inn in Greenport (United States of America)
Verified
2 years ago
The Pegasus products continue to offer hotels valuable digital services geared towards improving the direct booking mix. Favorable rate matches and optimal digital marketing initiatives remain in place that allow a hotel to peak against the competition
United States of America
United States of America
SVP of Revenue Management
Medium Hotel
10
eInsight CRM
Sales & Marketing Coordinator from 200 to 499 room Luxury Hotel in Santa Monica (United States of America)
Verified
2 years ago
Helps us easily measure the success of our CRM efforts with concrete data. We rely heavily on these reports every week to inform our property teams on what data capture categories they need to improve upon (capturing guest email, phone, zip code etc.).
United States of America
United States of America
Sales & Marketing Coordinator
X-Large Hotel
8
The customer service is awesome, always there to help
Director of Sales and Marketing from 200 to 499 room Resort in Galena (United States of America)
Verified
3 years ago
Very easy product to use. Very intuitive in most cases and the customer service is great and they are always there to help when you need it.
United States of America
United States of America
Director of Sales and Marketing
X-Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
As a dedicated tech partner for the CRM solution tailored to the unique needs of the hotel industry, I am pleased to provide a comprehensive recommendation highlighting the product's exceptional strengths and capabilities. The CRM product excels in numerous aspects, proving to be an invaluable asset for hotels seeking to elevate their guest experiences and streamline their operations. One of the standout features of this solution is its unmatched ability to centralize and manage guest data. Through intuitive interfaces and seamless integration with various hotel systems, it empowers establishments to maintain a comprehensive guest profile repository. This, in turn, enables personalized services, anticipating guest preferences and needs for an enhanced stay. Furthermore, the product seamlessly addresses the hotel industry's intricate booking and reservation processes. Its robust reservation management tools allow hotels to efficiently handle bookings, room assignments, and modifications, ensuring a smooth check-in and check-out process. This not only optimizes guest satisfaction but also boosts operational efficiency, reducing manual errors and delays. In the realm of marketing and guest engagement, the CRM solution truly shines. Its advanced analytics capabilities provide deep insights into guest behavior and preferences, enabling hotels to tailor marketing campaigns and loyalty programs effectively. The product's automated communication features, including personalized emails and notifications, foster guest engagement even before their arrival, creating a sense of anticipation and building lasting relationships. In conclusion, the CRM solution designed for the hotel industry demonstrates excellence across guest data management, reservation processes, marketing, and customer support. Its capacity to enhance guest experiences while optimizing hotel operations positions it as a must-have tool for hotels seeking to thrive in a competitive market. With its user-friendly interfaces, adaptability, and dedication to innovation, this CRM product truly stands out as a game-changer for the hospitality sector.
Showing all answers to: "What does this product or service do well?"
As a dedicated tech partner for the CRM solution tailored to the unique needs of the hotel industry, I am pleased to provide a comprehensive recommendation highlighting the product's exceptional strengths and capabilities.
The CRM product excels in numerous aspects, proving to be an invaluable asset for hotels seeking to elevate their guest experiences and streamline their operations. One of the standout features of this solution is its unmatched ability to centralize and manage guest data. Through intuitive interfaces and seamless integration with various hotel systems, it empowers establishments to maintain a comprehensive guest profile repository. This, in turn, enables personalized services, anticipating guest preferences and needs for an enhanced stay.
Furthermore, the product seamlessly addresses the hotel industry's intricate booking and reservation processes. Its robust reservation management tools allow hotels to efficiently handle bookings, room assignments, and modifications, ensuring a smooth check-in and check-out process. This not only optimizes guest satisfaction but also boosts operational efficiency, reducing manual errors and delays.
In the realm of marketing and guest engagement, the CRM solution truly shines. Its advanced analytics capabilities provide deep insights into guest behavior and preferences, enabling hotels to tailor marketing campaigns and loyalty programs effectively. The product's automated communication features, including personalized emails and notifications, foster guest engagement even before their arrival, creating a sense of anticipation and building lasting relationships.
In conclusion, the CRM solution designed for the hotel industry demonstrates excellence across guest data management, reservation processes, marketing, and customer support. Its capacity to enhance guest experiences while optimizing hotel operations positions it as a must-have tool for hotels seeking to thrive in a competitive market. With its user-friendly interfaces, adaptability, and dedication to innovation, this CRM product truly stands out as a game-changer for the hospitality sector.
PUSHTech's Hotel CRM & Marketing Automation is a game-changer in the hotel industry. It truly excels in several aspects. Firstly, the platform offers a centralized database, seamlessly integrating data from various hotel software tools like PMS, reservation engines, loyalty programs, and more. This enables hoteliers to have a comprehensive view of their customers, leading to improved customer loyalty and personalized experiences. Secondly, the guest journey automation feature is fantastic. From pre-arrival to post-stay, the platform automates communications via email, SMS, web, and push notifications, reducing manual effort and optimizing guest relationship management. This not only enhances guest satisfaction but also increases direct reservations. Lastly, the platform's user-friendliness is commendable, making it easy for hotel teams to manage campaigns and create beautiful email newsletters effortlessly.
Their tools allow the hotels to successfully segment and leverage their first party data, offering a personalised experience through the entire customer journey with the ultimate goal of increasing direct bookings and guest loyalty.
The great value of PUSHTech's CRM is that it is specially designed to be aggregated in the hotel technology ecosystem. The connectivity with the platform works smoothly, without interruptions. It allows advanced and specialized segmentations for hotel casuistry and integrates in real time its statistics with the data collected through our Social WiFi.
In addition, it offers the functionality to automatically exclude from future email marketing campaigns those customers who have already booked in the last 3, 6, 9 or 12 months.
All this makes possible a better knowledge of customers, centralizing information and guest profiles and acting as a CDP. Undoubtedly, the best hotel CRM we know, with more than 200 integrations available. A basic tool for the disintermediation of reservations.
Cendyn offers great user-friendly systems for hoteliers. Cendyn’s team is great to work with, very interactive and proactive. Our partnership with Cendyn has been great and consistent year over year. Always considering the best interest of the hoteliers.
Question:
What differentiates this product or service from the competition?
Answer:
The CRM's versatility is worth highlighting as well. It caters to a spectrum of hotel types and sizes, adapting its features to accommodate boutique inns, luxury resorts, and everything in between. Its modular design allows for easy customization, ensuring that the product aligns seamlessly with each hotel's unique operational workflows and branding. Lastly, the product's commitment to continuous innovation and customer support stands out. Regular updates and enhancements based on industry trends and feedback demonstrate its dedication to staying ahead of the curve. The responsive customer support team further reinforces the product's reliability, providing timely assistance and resolving queries to ensure uninterrupted operations.
Showing all answers to: "What differentiates this product or service from the competition?"
The CRM's versatility is worth highlighting as well. It caters to a spectrum of hotel types and sizes, adapting its features to accommodate boutique inns, luxury resorts, and everything in between. Its modular design allows for easy customization, ensuring that the product aligns seamlessly with each hotel's unique operational workflows and branding.
Lastly, the product's commitment to continuous innovation and customer support stands out. Regular updates and enhancements based on industry trends and feedback demonstrate its dedication to staying ahead of the curve. The responsive customer support team further reinforces the product's reliability, providing timely assistance and resolving queries to ensure uninterrupted operations.
What sets PUSHTech's Hotel CRM & Marketing Automation apart from the competition is its comprehensive approach to customer data integration. With APIs, SDKs, and Webhooks, the platform unifies various customer databases, ensuring all valuable information is available in one place. This means hotels can harness rich data for precise audience segmentation and personalization. By leveraging reservation data, buying behaviour, and contact details, hotels can create highly targeted campaigns, delivering personalized experiences that resonate with individual guests. Additionally, PUSHTech frees marketing teams from software engineers' dependency, giving them full control over technology-driven campaigns and actions. The measurable ROI ranging from x10 to x70+ is another remarkable aspect. By disintermediating bookings from OTAs to the direct channel and optimizing direct new bookings, the platform significantly boosts business income. With its focus on simplicity, affordability, and effective communication across multiple channels, PUSHTech emerges as a true partner for hotels, empowering them to build strong customer relationships, enhance competitiveness, and simplify the complexities of technology
The capacity to seamlessly integrate their platform within the tech ecosystem from the hotel (from booking engines and PMS's to Digital advertising platform), allowing them to take control of their client data from an organised central database.
As a differential value, it positively surprises the possible generation of fields and categories for data collection, making it tailored to each client. It allows the enrichment and consolidation of PMS data in an automated way, while detecting duplicate users. It also allows the tracking of sales per user thanks to the integration script with the booking engine. As a result, it is possible to analyze the savings in commissions by obtaining reports on the bookings of repeat customers. In addition, it offers the possibility of launching unlimited email marketing campaigns. An ideal solution to exponentially increase direct bookings within the hotel sector.
The ability to be able to offer multiple solutions for hoteliers to choose from their ecosystem.
Their vision in providing great products and services to the hoteliers around the world.
Their knowledge of the industry.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Having had the privilege of working closely with this exceptional CRM solution tailored for the hotel industry, I am thrilled to offer a piece of advice to any discerning hotelier who is contemplating the integration of this product into their operations. My recommendation is straightforward yet profound: Embrace the transformative potential of data-driven decision-making. As you consider adopting this CRM solution, recognize the invaluable insights it offers into guest preferences, behaviors, and market trends. By leveraging the wealth of data this product gathers and analyzes, you can tailor your services to exceed guest expectations and enhance operational efficiency. In a competitive landscape where personalization is paramount, my advice is to fully harness the power of guest profiles and analytics. By comprehending your guests on a deeper level, you can anticipate their needs, offer tailored recommendations, and provide memorable experiences that foster loyalty. This CRM's ability to consolidate and analyze guest data is a cornerstone of its strength – use it to your advantage. Moreover, recognize that successful implementation is a collaborative effort. Engage your team in exploring the features and functionalities of the CRM, and encourage them to embrace the new possibilities it brings. By fostering a culture of adaptability and ongoing learning, you ensure that your staff maximizes the benefits of this solution, ultimately reflecting positively on guest satisfaction. In the ever-evolving hospitality landscape, my advice is to view this CRM not merely as a technology but as a strategic partner. Stay curious and open-minded about its capabilities, and actively seek ways to integrate it into every facet of your operations, from reservations to guest engagement to marketing. As you do so, you'll discover how it can empower your hotel to stand out, enhance guest experiences, and drive growth. In conclusion, the advice I offer to fellow hot
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Having had the privilege of working closely with this exceptional CRM solution tailored for the hotel industry, I am thrilled to offer a piece of advice to any discerning hotelier who is contemplating the integration of this product into their operations.
My recommendation is straightforward yet profound: Embrace the transformative potential of data-driven decision-making. As you consider adopting this CRM solution, recognize the invaluable insights it offers into guest preferences, behaviors, and market trends. By leveraging the wealth of data this product gathers and analyzes, you can tailor your services to exceed guest expectations and enhance operational efficiency.
In a competitive landscape where personalization is paramount, my advice is to fully harness the power of guest profiles and analytics. By comprehending your guests on a deeper level, you can anticipate their needs, offer tailored recommendations, and provide memorable experiences that foster loyalty. This CRM's ability to consolidate and analyze guest data is a cornerstone of its strength – use it to your advantage.
Moreover, recognize that successful implementation is a collaborative effort. Engage your team in exploring the features and functionalities of the CRM, and encourage them to embrace the new possibilities it brings. By fostering a culture of adaptability and ongoing learning, you ensure that your staff maximizes the benefits of this solution, ultimately reflecting positively on guest satisfaction.
In the ever-evolving hospitality landscape, my advice is to view this CRM not merely as a technology but as a strategic partner. Stay curious and open-minded about its capabilities, and actively seek ways to integrate it into every facet of your operations, from reservations to guest engagement to marketing. As you do so, you'll discover how it can empower your hotel to stand out, enhance guest experiences, and drive growth.
In conclusion, the advice I offer to fellow hot
As a former hotel chain marketing director, I highly recommend thoroughly assessing your hotel's specific needs and technological ecosystem before implementing PUSHTech's platform. Understanding how this solution integrates with your existing systems, unifies data, and aligns with your marketing strategies is crucial. Take advantage of their dedicated success and support teams to ensure a smooth onboarding process and ongoing assistance. This way, you can maximize the benefits of PUSHTech, enhance guest experiences, and boost direct reservations and operational efficiencies for your hotel.
The hotel marketeers need to be mindful that the cookieless future when 3rd party cookies will be deprecated is around the corner. That means that existing Digital Marketing Strategies will have to be revamped.
Leveraging 1st party data is the way to go and what your customers are demanding. Having a robust solution like Pusthech will ease the way about how you take control of the database, segment it and use it to create those personalised experiences and increase direct sales and customer loyalty.
I would simply say try it out to see how it works. It is a CRM specialized in the hotel industry and oriented to offer an excellent user experience. Because they know the industry inside out, its functionalities are aligned with the marketing, loyalty and direct bookings strategy.
I would highly recommend to reach out to Cendyn to request for a demonstration of their solutions.
Recommended by
Tiago Araújo
CEO
@
HiJiffy
Miguel González
Head of Marketing & Communications
@
Roiback
Roger Miro
Program Specialist, Strategic Accounts & Partnerships
@
Sojern
Daniel Alzina
CEO
@
Hotelinking
Krystal De Anda
Partnerships Manager
@
OTA Insight
Tiago Araújo
CEO
@
HiJiffy
Miguel González
Head of Marketing & Communications
@
Roiback
Roger Miro
Program Specialist, Strategic Accounts & Partnerships
@
Sojern
Daniel Alzina
CEO
@
Hotelinking
Krystal De Anda
Partnerships Manager
@
OTA Insight
John Lingos-Webb
Global Partnerships & Alliances
@
Duetto
Reid Webster
VP Strategic Growth
@
stayntouch
Kyle Killion
Founder
@
Suiteness
Fabricio Titiro
Director of Hospitality Partnerships
@
Oracle Hospitality
Fabricio Titiro
Principal - Partnerships
@
Oracle Hospitality
Liz Brucker
Manager, Oracle Hospitality Product Management
@
Oracle Hospitality
Holly Zoba
Principal
@
Scout Simply
Tom Buttigieg
Head partnerships
@
RMS Cloud
Nikolay Lazarov
Integraton Manager
@
Clock Software
Reid Webster
SVP Partnerships
@
LaaSie.ai
James Nannos
Global Partnerships & Channel Manager
@
OTA Insight
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