Guest Experience
Published by Cendyn
Build a Smart Marketing Strategy for 2022 and Beyond
Ratings Snapshot
91%
Recommend
#7
Popularity index
HT SCORE
76 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked #7 out of 115 in Digital Marketing Agencies
Ease of Use
4.5/5
ROI
4.5/5
Implementation
4.4/5
Customer Support
4.6/5
Verified Customer Support
Cendyn’s customer support processes haven’t yet been verified by Hotel Tech Report.
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Digital Agency (Cendyn) Overview
Digital Agency (Cendyn) Overview
We are a technology enabled service group focused on driving conversions and revenue through our expertise in hospitality. Our full-service, in-house agency delivers personalized multi-channel campaigns to showcase your brand and amplify your reach. Leverage your data and our industry-leading data integrations to drive demand and conversions across all your channels.
About Cendyn View website
Founded in 1996 | Headquarters in Boca Raton United States | 570 employeesCendyn is a catalyst for digital transformation in the hospitality industry. We help hotels around the globe drive profitability and guest loyalty through an in...
Other Products by Cendyn
1/7
Integrates with
- Hotel Reservations Systems
- Metasearch & Ad Tech
- Booking Engine
Need a custom integration?
What customers love about Digital Agency (Cendyn)
91% recommend
Director of Sales & Marketing in San Diego (United States)
Where to start.... the best part of this product is how it integrates with our TravelTripper Booking Engine to display real time rates and various rate codes. The service and speed are both top-notch.
Director of Revenue in New York (United States)
Key contributor to my hotel's 20% website contribution growth in in 2017. Always the first adapter to new booking engine features. Very innovative. Easy to navigate. Love how fast they react on industry trends and being...
Director Of Revenue Management in New York (United States)
Fantastic team of account managers that execute legnethy A/B testing on various ideas and platforms to optimize and maximize ROI's. Always looking to use new technology to be ahead of the game and incorporating strategi...
Expert Q&A and Partner Recommendations
Question:
What does this product or service do well?
Answer:
Pegasus (now combined with Travel Tripper) is consistently a HTR leader in CRS, Booking Engine, Digital Agency, and other facets of their business - this alone speaks to the caliber of their products. They help hotels of all sizes manage their distribution, streamline operations, and increase conver...
by James Nannos (OTA Insight) on December 09, 2019
Question:
What differentiates this product or service from the competition?
Answer:
Their CRS seamlessly connects to all GDS and hundreds of OTAs around the globe, not to mention meta platforms and leading channel managers. The booking engine is robust and new solutions such as Conversion Plus and Rate Match are game-changing in the industry.
by James Nannos (OTA Insight) on December 09, 2019
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Speak with one of the Travel Tripper experts! They are incredibly knowledgeable and can give you an honest answer about what solutions can make an impact at your hotel. Whether its a new booking engine or using their digital agency + website team to increase your direct bookings, they put the client...
by James Nannos (OTA Insight) on December 09, 2019
Recommended by
James Nannos
Global Partnerships & Channel Manager @ OTA Insight
Features
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Clients & references
References & testimonials
I'm on my ninth year here [at Beach Terrace Inn] and we've been through several digital marketing companies through the process. I have found Travel Tripper's folks to be by far the most innovative......
I appreciate many features of the booking engine. The dashboard is very intuitive and user-friendly, allowing us to easily manage our content, distribution, metasearch connectivity, and many other cri...
Case studies
Cendyn doesn’t have any case studies available
Awards & Certifications
Active Markets
MARKETS SERVED
- Central America
- Antarctica
- Oceania
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- United States of America
- Canada
- United Kingdom
- Cyprus
- Barbados
- Bermuda
- Qatar
December 14, 2022
Digital Agency (Cendyn) Review: Cendyn has a lot of great products to help deliver a great guest experience
Area Director of Revenue Management from Resorts in Sunny Isles Beach (United States of America)
Recommend
10/10
What do you like most?
Based on my time/experience using the Cendyn booking engine I will say this product is simple to use. The tool is very dynamic with lots of options to customize your hotels rate strategy. The CRS is very ...
What do you dislike or think could be improved?
I think the look/display of the booking engine can use an update or revamp to offer different ways to display hotel products. Also it would be great to have the capability to authorize credit card through...
Customer Support
4
Ease of Use
5
Value for money
5
Implementation
5
November 30, 2022
Digital Agency (Cendyn) Review: A great experience!
Revenue Manager from Boutiques in New York (United States of America)
Recommend
10/10
What do you like most?
Our Pegasus team is quick to assist us with any issues and is always ready to throw out ideas to improve bookings! Bouncing ideas off each other has greatly helped us in these unprecedented times!
What do you dislike or think could be improved?
Other than figuring out a cure so that travel picks up there is nothing more we could ask for! Things have been very good!
Customer Support
4
Ease of Use
5
Value for money
5
Implementation
5
November 09, 2022
Digital Agency (Cendyn) Review: Cendyn is a strong and supporting product.
Regional Director of revenue from Branded Hotels in New York (United States of America)
Recommend
10/10
What do you like most?
1. Booking engine layout definitely helps with improving conversions. 2. The CRS has several features that you can have fun with in creating selective strategies. The reporting suite spits out meaningful ...
What do you dislike or think could be improved?
1. Loading time of the CRS with high volume can be impacted at times. 2. Reservation search feature within the CRS is at times moody. 3. Processing times of certain features can be improved. We all love t...
Customer Support
4
Ease of Use
4
Value for money
4
Implementation
n/a
November 12, 2021
Digital Agency (Cendyn) Review: Great Company with Great Software
VP of Marketing from Resorts in Miami Beach (United States of America)
Recommend
9/10
What do you like most?
We have seen the great success with using the Pegasus booking engine. It is super easy to use and integrates well with most third party platforms. The new look they came out with is fantastic and i can't ...
What do you dislike or think could be improved?
Featuring enhancements before checking out. I also would of said a more modern booking engine but the team already has launched that this month!
Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4
October 26, 2021
Digital Agency (Cendyn) Review: Everything has been great. We receive fast and concise responses.
Revenue Manager from Boutiques in Key West (United States of America)
Recommend
10/10
What do you like most?
We receive fast and reliable support on a regular basis. We are kept up to date on the newest updates and innovations. The interface is very easy to use and we rarely have connectivity issues.
What do you dislike or think could be improved?
I would like the ability to review individual reservations in detail, but only have the option to view them in reporting.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
October 25, 2021
Digital Agency (Cendyn) Review: Excellent CRS option for hotels to select
SVP of Revenue Management from Boutiques in Greenport (United States of America)
Recommend
10/10
What do you like most?
The Pegasus products continue to offer hotels valuable digital services geared towards improving the direct booking mix. Favorable rate matches and optimal digital marketing initiatives remain in place ...
What do you dislike or think could be improved?
The Pegasus systems should continue to focus on making the necessary changes in our industry. Ensuring the systems all remain engaged to their necessary data points will allow the product to continue to ...
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
Pricing
Cendyn hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing
Recent News & Content
Recent articles
What is a Content Management System?
1 year ago
Top Hotel Management Software in 2021 [+Free Guide]
3 months ago
Recent press releases
Guestrev is Getting a Makeover
4 months ago
Cendyn Announces Acquisition of digitalhotelier
6 months ago
Resources & reports
Hotel CRM & Email Marketing
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Hotel Email Design Best Practices
Content Marketing
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Marketing Manager in San Francisco (United States)
The support & responsiveness from the team is great. Travel Tripper's focus on improving direct revenues with new features allows us to keep common efforts easily aligned.