Guest Experience
Published by Cendyn
Build a Smart Marketing Strategy for 2022 and Beyond
Ratings Snapshot
91%
Recommend
#5
Popularity index
HT SCORE
79 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked #5 out of 113 in Digital Marketing Agencies
Ease of Use
4.6/5
ROI
4.5/5
Implementation
4.4/5
Customer Support
4.6/5
Verified Customer Support
Cendyn’s customer support processes haven’t yet been verified by Hotel Tech Report.
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Digital Agency (Cendyn) Overview
Digital Agency (Cendyn) Overview
We are a technology enabled service group focused on driving conversions and revenue through our expertise in hospitality. Our full-service, in-house agency delivers personalized multi-channel campaigns to showcase your brand and amplify your reach. Leverage your data and our industry-leading data integrations to drive demand and conversions across all your channels.
About Cendyn View website
Founded in 1996 | Headquarters in Boca Raton United States | 570 employeesCendyn is a catalyst for digital transformation in the hospitality industry. We help hotels around the globe drive profitability and guest loyalty through an in...
Other Products by Cendyn
1/7
Integrates with
- Central Reservations Systems
- Metasearch & Ad Tech
- Booking Engine
Need a custom integration?
What customers love about Digital Agency (Cendyn)
91% recommend
Director of Sales & Marketing in San Diego (United States)
Where to start.... the best part of this product is how it integrates with our TravelTripper Booking Engine to display real time rates and various rate codes. The service and speed are both top-notch.
Director of Revenue in New York (United States)
Key contributor to my hotel's 20% website contribution growth in in 2017. Always the first adapter to new booking engine features. Very innovative. Easy to navigate. Love how fast they react on industry trends and being...
Director Of Revenue Management in New York (United States)
Fantastic team of account managers that execute legnethy A/B testing on various ideas and platforms to optimize and maximize ROI's. Always looking to use new technology to be ahead of the game and incorporating strategi...
Expert Q&A and Partner Recommendations
Question:
What does this product or service do well?
Answer:
Pegasus (now combined with Travel Tripper) is consistently a HTR leader in CRS, Booking Engine, Digital Agency, and other facets of their business - this alone speaks to the caliber of their products. They help hotels of all sizes manage their distribution, streamline operations, and increase conver...
by James Nannos (OTA Insight) on December 09, 2019
Question:
What differentiates this product or service from the competition?
Answer:
Their CRS seamlessly connects to all GDS and hundreds of OTAs around the globe, not to mention meta platforms and leading channel managers. The booking engine is robust and new solutions such as Conversion Plus and Rate Match are game-changing in the industry.
by James Nannos (OTA Insight) on December 09, 2019
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Speak with one of the Travel Tripper experts! They are incredibly knowledgeable and can give you an honest answer about what solutions can make an impact at your hotel. Whether its a new booking engine or using their digital agency + website team to increase your direct bookings, they put the client...
by James Nannos (OTA Insight) on December 09, 2019
Recommended by
James Nannos
Global Partnerships & Channel Manager @ OTA Insight
Features
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Clients & references
References & testimonials
I'm on my ninth year here [at Beach Terrace Inn] and we've been through several digital marketing companies through the process. I have found Travel Tripper's folks to be by far the most innovative......
I appreciate many features of the booking engine. The dashboard is very intuitive and user-friendly, allowing us to easily manage our content, distribution, metasearch connectivity, and many other cri...
Case studies
Awards & Certifications
Active Markets
MARKETS SERVED
- Central America
- Antarctica
- Oceania
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- United States of America
- Canada
- United Kingdom
- Cyprus
- Barbados
- Bermuda
- Qatar
November 12, 2021
Digital Agency (Cendyn) Review: Great Company with Great Software
VP of Marketing from Resorts in Miami Beach (United States of America)
Recommend
9/10
What do you like most?
We have seen the great success with using the Pegasus booking engine. It is super easy to use and integrates well with most third party platforms. The new look they came out with is fantastic and i can't ...
What do you dislike or think could be improved?
Featuring enhancements before checking out. I also would of said a more modern booking engine but the team already has launched that this month!
Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4
November 09, 2021
Digital Agency (Cendyn) Review: User Friendly, Easy system with a Responsive Team
Director of Revenue & Distribution from Boutiques in San Francisco (United States of America)
Recommend
10/10
What do you like most?
Responsive team (from Pegasus CRS, Booking Engine and the Digital Marketing Team) always willing to help with system questions/challenges and collaborate on strategies. The ability to use DPR functionalit...
What do you dislike or think could be improved?
more wish list items such as the ability to copy/paste rates from excel, DPR functionality for other OTA channels, ability to change rate plan association without having to create a new rate plan and re-m...
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
October 26, 2021
Digital Agency (Cendyn) Review: Everything has been great. We receive fast and concise responses.
Revenue Manager from Boutiques in Key West (United States of America)
Recommend
10/10
What do you like most?
We receive fast and reliable support on a regular basis. We are kept up to date on the newest updates and innovations. The interface is very easy to use and we rarely have connectivity issues.
What do you dislike or think could be improved?
I would like the ability to review individual reservations in detail, but only have the option to view them in reporting.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
October 25, 2021
Digital Agency (Cendyn) Review: Excellent CRS option for hotels to select
SVP of Revenue Management from Boutiques in Greenport (United States of America)
Recommend
10/10
What do you like most?
The Pegasus products continue to offer hotels valuable digital services geared towards improving the direct booking mix. Favorable rate matches and optimal digital marketing initiatives remain in place ...
What do you dislike or think could be improved?
The Pegasus systems should continue to focus on making the necessary changes in our industry. Ensuring the systems all remain engaged to their necessary data points will allow the product to continue to ...
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
September 22, 2021
Digital Agency (Cendyn) Review: Switched to Pegasus roughly two years ago, super satisfied in every respect
GM and Investor Rep from Boutiques in Seattle (United States of America)
Recommend
10/10
What do you like most?
We are using Pegasus for our booking engine, our channel and reservation management, and our website. Madi B. and her team have been outstanding to work with. We will be adding Rate Match in the very nea...
What do you dislike or think could be improved?
Really nothing. I would always like more calls to action, so I hope they'll continue to add those, but there's nothing missing in their products that I would like to see. I am completely satisfied, litera...
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
December 09, 2020
Digital Agency (Cendyn) Review: eInsight CRM
Sales & Marketing Coordinator from Luxury Hotels in Santa Monica (United States of America)
Recommend
10/10
What do you like most?
Helps us easily measure the success of our CRM efforts with concrete data. We rely heavily on these reports every week to inform our property teams on what data capture categories they need to improve upo...
What do you dislike or think could be improved?
The functionality of the site can be tricky to navigate. I find myself easily getting lost in different areas of the system unless I go straight to our hotel dashboards.
Customer Support
2.5
Ease of Use
4
Value for money
4.5
Implementation
n/a
Pricing
Cendyn hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing
Recent News & Content
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Booking Engine (Cendyn)
Booking EngineOur Booking Engine is intuitive, elegant, and packed with features to help you convert lookers into direct bookers
Marketing Manager in San Francisco (United States)
The support & responsiveness from the team is great. Travel Tripper's focus on improving direct revenues with new features allows us to keep common efforts easily aligned.