Cendyn Full-Service Digital Marketing

4.5 (55 REVIEWS)

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HT Score  
80 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Melissa, Kilian, Holly + 18 more experts recommend Cendyn

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Cendyn Full-Service Digital Marketing

4.6 (55 REVIEWS)

Ranked 6 (out of 121) in Digital Marketing Agencies

Maximize your online presence, attract new guests, and drive direct booking conversions

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Bell avatar Bell - AI powered product analyst

I analyzed all of Cendyn’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like the comprehensive capabilities of the Pegasus solutions in transforming their revenue strategies and enhancing customer experiences. The booking engine's simplicity, dynamic functionality, and integration with third-party platforms are highly valued for increasing direct bookings. Meanwhile, the CRS’s detailed reports and data analytics tools support revenue management and pricing strategies. Common areas for improvement include CRS usability, the speed of feature updates, and involvement from the digital agency team.

RecommendationAvatar RecommendationAvatar RecommendationAvatar

Hyatt, Virgin, Onyx Hospitality Group & 274 others

Read their reviews

What Types of Hotels Cendyn is Popular For

Size

32 | X-Small (1-9 room)

9 | Small (10-24 room)

67 | Mid-Sized (25-74 room)

102 | Large (75-199 room)

113 | X-Large (200+ room)

Country

200 | United States of America

25 | France

11 | Spain

9 | Canada

8 | United Kingdom

6 | Italy

5 | South Africa

4 | Mexico

4 | Ireland

4 | India

4 | Australia

3 | United Arab Emirates

3 | Bahrain

2 | Saudi Arabia

2 | Denmark

2 | Switzerland

2 | New Zealand

1 | Myanmar

1 | Morocco

1 | Greece

1 | Malaysia

1 | Bulgaria

1 | Singapore

1 | Sweden

1 | Cyprus

1 | Bermuda

1 | Kenya

1 | Norway

1 | Dominican Republic

1 | Belgium

1 | Japan

1 | Ghana

1 | Korea, South

1 | Qatar

1 | Colombia

1 | Germany

1 | Netherlands

Type

163 | Boutiques

149 | Resorts

130 | Luxury Hotels

118 | City Center Hotels

94 | Branded Hotels

92 | Bed & Breakfast & Inns

70 | Airport/Conference Hotels

67 | Limited Service & Budget Hotels

42 | Casinos

20 | Extended Stay & Serviced Apartments

15 | Vacation Rentals & Villas

14 | Hostels

10 | RV Parks & Campgrounds

8 | Motels

Region

213 | North America

66 | Europe

12 | Asia Pacific

8 | Africa

6 | Oceania

6 | Middle East

2 | Central America

1 | South America

Category

166 | Hotel Reservations Software

144 | Booking Engine

55 | Digital Marketing Agencies

36 | Revenue Management Systems

29 | Hotel Metasearch Management Software

23 | Hotel Rate Parity

18 | Business Intelligence

16 | Hotel CRM & Email Marketing

11 | Website Design

11 | RFPs & Proposal Management Software

4 | Event Management Software

1 | Meetings & Events Intelligence

What is Cendyn?

Founded in 1996 | Headquarters in Boca Raton (United States) | 570 employees
Cendyn Full-Service Digital Marketing is a comprehensive eCommerce and performance marketing platform designed specifically for hospitality businesses. It focuses on creating personalized, multi-channel campaigns that enhance your online presence, engage your audience, and drive direct bookings. Leveraging data-driven insights, Cendyn ensures optimal visibility and revenue throughout the guest booking journey. By integrating dynamic functionality, seamless third-party platform connections, and detailed analytics, it supports effective revenue management and pricing strategies. This makes Cendyn a valuable asset for hoteliers seeking to transform their revenue strategies and elevate customer experiences.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Cendyn products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Cendyn

FAQs

Capabilities

We drive revenue for you

Enhance your brand

Expand your reach

Tailored content & test-learn approach

Features

Website Development

4/5 features

SEO & Content

4/5 features

Paid Search & Digital Advertising

4/5 features

E-commerce

4/5 features

Reporting & Analytics

4/5 features

Available Add-ons & Modules

Data-Driven Media Planning

Digital Marketing Agencies
Media Planning works hand in hand with the Account Management team, owning the media strategy and budget designed to meet your goals and objectives. This partnership involves a continuous performance review of your portfolio and joint efforts to shape future campaign strategies and address evolving needs.

PREMIUM ADD-ON

Organic Search Expertise: Search Engine Optimization

Digital Marketing Agencies
Stay ahead of the curve, rank highly for relevant search terms and fuel high quality visitors with the highest chance of booking. Our team of in-house SEO experts conduct ongoing SEO maintenance to drive increased visibility in the search engines through best practices. With years of experience in hospitality SEO, our team is positioned to future-proof your digital marketing efforts and ensure you capture the right guests, at the right time, via the right channel.

PREMIUM ADD-ON

Cendyn Reviews Summary

4.5
Very Good
Ease of Use
4.6/5
Customer Support
4.6/5
ROI
4.5/5
Implementation
4.4/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Cendyn Full-Service Digital Marketing is the #9 most trending product in the Digital Marketing Agencies category (out of 121) and the #193 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Cendyn’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
80 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Cendyn Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Cendyn Average Cendyn

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No matching results

2

Success Stories

30

References

41

Featured Customers

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Cendyn Reviews

Hotelier Rating

Excellent
231
Very Good
60
Average
29
Poor
10
Terrible
5

Property Size

  • X-Small (32)
  • Small (9)
  • Mid-Sized (67)
  • Large (102)
  • X-Large (113)

Country

  • United States of America
    United States of America
    (200)
  • France
    France
    (25)
  • Spain
    Spain
    (11)
  • Canada
    Canada
    (9)
  • United Kingdom
    United Kingdom
    (8)
  • Italy
    Italy
    (6)
  • South Africa
    South Africa
    (5)
  • Mexico
    Mexico
    (4)
  • Ireland
    Ireland
    (4)
  • India
    India
    (4)
  • Australia
    Australia
    (4)
  • United Arab Emirates
    United Arab Emirates
    (3)
  • Bahrain
    Bahrain
    (3)
  • Saudi Arabia
    Saudi Arabia
    (2)
  • Denmark
    Denmark
    (2)
  • Switzerland
    Switzerland
    (2)
  • New Zealand
    New Zealand
    (2)
  • Myanmar
    Myanmar
    (1)
  • Morocco
    Morocco
    (1)
  • Greece
    Greece
    (1)
  • Malaysia
    Malaysia
    (1)
  • Bulgaria
    Bulgaria
    (1)
  • Singapore
    Singapore
    (1)
  • Sweden
    Sweden
    (1)
  • Cyprus
    Cyprus
    (1)
  • Bermuda
    Bermuda
    (1)
  • Kenya
    Kenya
    (1)
  • Norway
    Norway
    (1)
  • Dominican Republic
    Dominican Republic
    (1)
  • Belgium
    Belgium
    (1)
  • Japan
    Japan
    (1)
  • Ghana
    Ghana
    (1)
  • Korea, South
    Korea, South
    (1)
  • Qatar
    Qatar
    (1)
  • Colombia
    Colombia
    (1)
  • Germany
    Germany
    (1)
  • Netherlands
    Netherlands
    (1)

Region

  • North America
    North America
    (213)
  • Europe
    Europe
    (66)
  • Asia Pacific
    Asia Pacific
    (12)
  • Oceania
    Oceania
    (6)
  • Middle East
    Middle East
    (6)
  • South America
    South America
    (1)
  • Central America
    Central America
    (2)
  • Africa
    Africa
    (8)
10

Marketing Digital

Director of Communications and Marketing from 25-49 room Bed & Breakfast & Inn in Versailles (France)

Verified
1 months ago
Very professional agency. Special mention to Marjorie for her patience, support, and thoroughness. Thanks to her targeted actions, the ROI of our properties has been optimized. Thank you for this effective collaboration.
Country France
Director of Communications and Marketing
Mid-Sized Hotel
8

Serious agency

Responsable e-commerce from 25-49 room Bed & Breakfast & Inn in Toulouse (France)

Verified
6 months ago
Proven websites and advertising campaigns. Easy-to-use tools and dedicated teams.
Country France
Responsable e-commerce
Mid-Sized Hotel
8

Serious agency

Chargée E-Commerce from 25-49 room Bed & Breakfast & Inn in Toulouse (France)

Verified
6 months ago
What is most appreciable is the responsiveness of the support (often Mathieu) who responds quickly to our requests and always offers several solutions. The new CMS offers to do more actions than before. Proposal of innovative templates
Country France
Chargée E-Commerce
Mid-Sized Hotel
10

User friendly CRS/CRM

Complex Revenue Analyst from 100 to 199 room Bed & Breakfast & Inn in New York City (United States of America)

Verified
2 years ago
I would say I enjoy how straightforward the booking engine is. It does what it says and it's pretty self explanatory.
Country United States of America
Complex Revenue Analyst
Large Hotel
10

Anurag Badola was great help

Director Of Sales from 75-99 room Branded Hotel in Immokalee (United States of America)

Verified
2 years ago
Anurag Badola made sure I had everything 100% before I got off the phone. I ALSO LIKED THE CALL BACK FEATURE.
Country United States of America
Director Of Sales
Large Hotel
10

Cendyn has a lot of great products to help deliver a great guest experience

Area Director of Revenue Management from 200 to 499 room Resort in Sunny Isles Beach (United States of America)

Verified
2 years ago
Based on my time/experience using the Cendyn booking engine I will say this product is simple to use. The tool is very dynamic with lots of options to customize your hotels rate strategy. The CRS is very user friendly and has great enhanced reports for data analytics. The are little to no connectivity issues or disruption of service. Over t...
Country United States of America
Area Director of Revenue Management
X-Large Hotel
10

A great experience!

Revenue Manager from 200 to 499 room Boutique in New York City (United States of America)

Verified
2 years ago
Our Pegasus team is quick to assist us with any issues and is always ready to throw out ideas to improve bookings! Bouncing ideas off each other has greatly helped us in these unprecedented times!
Country United States of America
Revenue Manager
X-Large Hotel
10

Cendyn is a strong and supporting product.

Regional Director of revenue from 1 to 4 room Boutique in Las Vegas (United States of America)

Verified
3 years ago
1. Booking engine layout definitely helps with improving conversions. 2. The CRS has several features that you can have fun with in creating selective strategies. The reporting suite spits out meaningful data for you to assess your strategies. Changes made here are seamless updated on the front end. They will incorporate your ideas if you a...
Country United States of America
Regional Director of revenue
X-Small Hotel
9

Great Company with Great Software

VP of Marketing from 200 to 499 room Boutique in Miami Beach (United States of America)

Verified
4 years ago
We have seen the great success with using the Pegasus booking engine. It is super easy to use and integrates well with most third party platforms. The new look they came out with is fantastic and i can't wait to see even stronger results.
Country United States of America
VP of Marketing
X-Large Hotel
10

Everything has been great. We receive fast and concise responses.

Revenue Manager from 100 to 199 room Boutique in Key West (Florida Keys)

Verified
4 years ago
We receive fast and reliable support on a regular basis. We are kept up to date on the newest updates and innovations. The interface is very easy to use and we rarely have connectivity issues.
Country Florida Keys
Revenue Manager
Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Pegasus (now combined with Travel Tripper) is consistently a HTR leader in CRS, Booking Engine, Digital Agency, and other facets of their business - this alone speaks to the caliber of their products. They help hotels of all sizes manage their distribution, streamline operations, and increase conversion rates, plus they have a stellar support team and are a pleasure to work with!

Question:

What differentiates this product or service from the competition?

Answer:

Their CRS seamlessly connects to all GDS and hundreds of OTAs around the globe, not to mention meta platforms and leading channel managers. The booking engine is robust and new solutions such as Conversion Plus and Rate Match are game-changing in the industry.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Speak with one of the Travel Tripper experts! They are incredibly knowledgeable and can give you an honest answer about what solutions can make an impact at your hotel. Whether its a new booking engine or using their digital agency + website team to increase your direct bookings, they put the client first.

RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
James Nannos Global Partnerships & Channel Manager @ OTA Insight
RecommendationAvatar
James Nannos Global Partnerships & Channel Manager @ OTA Insight
Are you a consultant or vendor that recommends Cendyn? Leave a recommendation

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Support

Unverified

Cendyn has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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2025

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Response Time

Less than a day

Recommended

89%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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