Umi Digital

Ranked 16 (out of 114) in Digital Marketing Agencies

Digital Marketing Agencies

Exceptional Hotel Marketing Agency in London. Website, Advertising, Integrations, Direct Bookings.

Ratings Snapshot

Certificate of Excellence
Read 12 reviews
99%
Recommend
HTR Score icon
HT SCORE
21 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Umi Digital has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #16 out of 114 in Digital Marketing Agencies

Ease of Use
4.8/5
ROI
4.4/5
Implementation
4.7/5
Customer Support
4.6/5
Verified Customer Support

Umi Digital’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Luxury Hotels 4 verified reviews
    100%
    4 verified reviews
  • Resorts Leader: Net Affinity
    95%
    2 verified reviews
  • Hostels Leader: Bookassist
    95%
    2 verified reviews
  • Bed & Breakfast & Inns Leader: Bookassist
    100%
    1 verified reviews
  • Boutiques Leader: Bookassist
    100%
    1 verified reviews
  • Branded Hotels Leader: Avvio
    100%
    1 verified reviews
  • Vacation Rentals & Villas 1 verified reviews
    100%
    1 verified reviews
  • Extended Stay & Serviced Apartments 1 verified reviews
    100%
    1 verified reviews

Umi Digital Overview

Top Alternative: Avvio - Digital Marketing

Umi Digital Overview

A premium full-service marketing technology agency for hotels and travel. Umi deliver stunning bespoke websites and software, provide exceptional website support and partner with hotels to increase direct bookings using our advertising and marketing services.

About Umi Digital

Founded in 2010 | Headquarters in London | 12 employees
1/2

Integrates with

  • Channel Managers
  • Booking Engine
  • Property Management Systems
Browse integrations (18 verified)

Pros & Cons

Like 99% recommend

Owner

Umi Digital helped us develop a new interactive website and integrated online booking system. Their hands on approach and close working relationship was vital in obtain the great result we have today.

Marketing Manager

Umi Digital is simply a great company to work with. They are both flexible and easy to work with, in addition to being professional and knowledgeable about the industry. They listened to every single one of our business ...

Digital Marketing Manager

We have just finished our first project launching a new site with UMI. It's been a joy working with the team, especially Dana, who have been very helpful and lovely throughout. The new site will elevate our online presen...

Marketing Manager

Working with Umi Digital over the last year has been an absolute pleasure, so much so that there are no areas of improvement that I or my team have been able to think of.

Sales & Marketing

Sometimes things get time to get done but it's not big deal. -but overall happy with the service

Owner

None, Umi Digital provide a great service. There really is nothing that I can recommend our experience was first rate.

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Expert Q&A and Partner Recommendations

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Umi Digital hasn’t been recommended by any experts or partners yet

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Features

E-commerce

4/5 features

Website Development

4/5 features

Digital Advertising

4/5 features

SEO & Content

4/5 features

Email Marketing

4/5 features

Active Markets

MARKETS SERVED
  • South America
  • Central America
  • Asia Pacific
  • Middle East
  • Antarctica
  • Oceania
  • North America
  • Europe
  • Africa
VERIFIED MARKETS
  • United Kingdom
  • Austria
  • Greece
  • Germany
  • Italy
  • Spain

12 Verified Umi Digital Reviews

Likelihood to Recommend
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This vendor has fewer recent reviews than average compared to other top Digital Marketing Agencies providers. It is advised that you ask for recent references before proceeding.

September 11, 2020

Umi Digital Review: First Class Hospitality Web Design & Management

Hotel Director from Luxury Hotels in Wansford (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
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What do you like most?

The team at Umi helped to build a website which was not only beautiful and informative but also considered the guest journey and triggers we wanted to achieve along with some we hadn't considered at the o...

What do you dislike or think could be improved?

Nothing at present - happy with the service - we are now exploring the use of a chat bot to add to our website

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

March 10, 2020

Umi Digital Review: The service provided by Umi was excellent

Director from Extended Stay & Serviced Apartments in (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The service provided by Uni was excellent, they took the time to really understand our business and delivered on our expectations. We enjoyed working with the Umi team and would highly recommend them.

What do you dislike or think could be improved?

It would be useful to know who we should be contacting for ongoing support but we have always found correspondence is dealt with promptly and efficiently.

Customer Support
3.5
Ease of Use
5
Value for money
4.5
Implementation
3.5

February 18, 2020

Umi Digital Review: Umi Digital has a very professional team.

Sales & Marketing from Hostels in Barcelona (Spain)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Very professinal team. Harry is always willing to help and he has a large knowledge and experience in conversations and web development I highly recommend their services

What do you dislike or think could be improved?

Sometimes things get time to get done but it's not big deal. -but overall happy with the service

Customer Support
4.5
Ease of Use
3.5
Value for money
3.5
Implementation
5

February 13, 2020

Umi Digital Review: Highly Recommended Partner

Director from Luxury Hotels in (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Very knowledgeable of the industry, latest trends and best practices Dynamic leadership Technically skilled team Responsive support, when needed

What do you dislike or think could be improved?

The different stages of the design and development processes could me more clearly defined to keep momentum and avoid confusion

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4

February 11, 2020

Umi Digital Review: Very easy to work with and technically very savvy!

Managing Director from Hostels in (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Umi are very easy to work with, super friendly and always looking at the latest products and developments in the market. Would highly recommend working with them they are excellent!

What do you dislike or think could be improved?

They could perhaps work on getting certain deliverables done a little faster.

Customer Support
4
Ease of Use
5
Value for money
4.5
Implementation
4.5

January 30, 2020

Umi Digital Review: You can't go wrong with Umi!

Marketing Manager from Luxury Hotels in Mombaruzzo (Italy)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Umi Digital is simply a great company to work with. They are both flexible and easy to work with, in addition to being professional and knowledgeable about the industry. They listened to every single one ...

What do you dislike or think could be improved?

Working with Umi Digital over the last year has been an absolute pleasure, so much so that there are no areas of improvement that I or my team have been able to think of.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

One time upfront purchase (flat rate)
$1000 - $10,000
Implementation fee
Less than $1000
Monthly subscription (Flat)
$500/month-$1500/month
Monthly service fee
Less than $1000/month

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