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Umi Digital
4.9 (12 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Umi Digital
Unranked in Digital Marketing Agencies
Exceptional Hotel Marketing Agency in London. Website, Advertising, Integrations, Direct Bookings.
99% recommended by 12 hotels
What is Umi Digital?
Founded in 2010 | Headquarters in London | 12 employees
Umi Digital is a marketing technology platform specifically designed for hotels and the travel industry. It offers AI-powered summary reviews and recommendations to enhance the customer booking experience. The platform delivers custom-built websites and software that are visually appealing and highly functional, aiming to increase direct bookings for hotels. With comprehensive website support and integrated advertising solutions, Umi Digital helps hotels optimize their online presence and drive more direct traffic, seamlessly fitting into existing business operations to elevate their marketing efforts.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Umi Digital products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Umi Digital Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Umi Digital Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Umi Digital
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Umi Digital's Provided Description:
"A premium full-service marketing technology agency for hotels and travel. Umi deliver stunning bespoke websites and software, provide exceptional website support and partner with hotels to increase direct bookings using our advertising and marketing services."
FAQs
Umi Digital Alternatives
Not sure if Umi Digital is right for your hotel? Here are similar Digital Marketing Agencies vendors that could be a good fit for your hotel:
Capabilities
Umi Digital doesn’t have any benefits or use cases available
Features
Website Development
4/5 features
SEO & Content
4/5 features
Paid Search & Digital Advertising
4/5 features
E-commerce
4/5 features
Reporting & Analytics
4/5 features
Email Marketing
4/5 features
Consulting Services
4/5 features
Social Media Management
4/5 features
Umi Digital Reviews Summary
Ease of Use
4.8/5
Customer Support
4.6/5
ROI
4.4/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, Umi Digital is the #37 most trending product in the Digital Marketing Agencies category (out of 121) and the #1233 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreUmi Digital’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Umi Digital Pricing
Pricing Available By Request
Umi Digital has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Compare Umi Digital to Top Alternatives
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Hotelier Rating
Looking for specific info?
10
First Class Hospitality Web Design & Management
Hotel Director from 25-49 room Boutique in Peterborough (United Kingdom)
Verified
5 years ago
The team at Umi helped to build a website which was not only beautiful and informative but also considered the guest journey and triggers we wanted to achieve along with some we hadn't considered at the outset. Additionally they helped shape our corporate identity with a great on-boarding process.
Harry, Dana and the team at Umi have re...
United Kingdom
United Kingdom
Hotel Director
Mid-Sized Hotel
10
The service provided by Umi was excellent
Director from 1 to 4 room Boutique in Aitutaki (Southern Cook Islands)
Verified
5 years ago
The service provided by Uni was excellent, they took the time to really understand our business and delivered on our expectations. We enjoyed working with the Umi team and would highly recommend them.
Southern Cook Islands
Southern Cook Islands
Director
X-Small Hotel
9
Umi Digital has a very professional team.
Sales & Marketing from 50-74 room City Center Hotel in Barcelona (Spain)
Verified
5 years ago
Very professinal team. Harry is always willing to help and he has a large knowledge and experience in conversations and web development
I highly recommend their services
Spain
Spain
Sales & Marketing
Mid-Sized Hotel
10
Highly Recommended Partner
Director from 10 to 24 room Bed & Breakfast & Inn in Hurley (United Kingdom)
Verified
5 years ago
Very knowledgeable of the industry, latest trends and best practices
Dynamic leadership
Technically skilled team
Responsive support, when needed
United Kingdom
United Kingdom
Director
Small Hotel
10
Very easy to work with and technically very savvy!
Managing Director from 100 to 199 room City Center Hotel in London (United Kingdom)
Verified
5 years ago
Umi are very easy to work with, super friendly and always looking at the latest products and developments in the market. Would highly recommend working with them they are excellent!
United Kingdom
United Kingdom
Managing Director
Large Hotel
10
You can't go wrong with Umi!
Marketing Manager from 10 to 24 room Bed & Breakfast & Inn in Mombaruzzo (Italy)
Verified
5 years ago
Umi Digital is simply a great company to work with. They are both flexible and easy to work with, in addition to being professional and knowledgeable about the industry. They listened to every single one of our business requirements and provided us with the solution, completely exceeding our expectations. They created a stunning new website...
Italy
Italy
Marketing Manager
Small Hotel
10
Regional Manager & Managing Director Review of Umi Digital
Regional Manager & Managing Director from 75-99 room Branded Hotel in Berlin (Germany)
Verified
5 years ago
- easy online communication
- user friendly software
- project plan in time
Germany
Germany
Regional Manager & Managing Director
Large Hotel
10
Always professional and friendly
Head of Communications from 10 to 24 room Boutique in Agios Nikolaos (Ionian Islands)
Verified
5 years ago
Always professional and friendly, UMI has helped us with the development of two new websites - patiently dealing with last minute requests and updates, and working to our proposed designs whilst offering advice and suggestions along the way.
Ionian Islands
Ionian Islands
Head of Communications
Small Hotel
10
It's been a joy working with the team
Digital Marketing Manager from 100 to 199 room Bed & Breakfast & Inn in Portsmouth (United Kingdom)
Verified
5 years ago
We have just finished our first project launching a new site with UMI. It's been a joy working with the team, especially Dana, who have been very helpful and lovely throughout. The new site will elevate our online presence and is looking fantastic with great and easy navigation.
We look forward to working with UMI through the next year...
United Kingdom
United Kingdom
Digital Marketing Manager
Large Hotel
10
I love working with you guys!!
PR and Comms Executive from 25-49 room Bed & Breakfast & Inn in Los Angeles (United States of America)
Verified
6 years ago
I love how friendly and helpful every member of the team is and how quickly they can help solve unexpected issues! Also how patient Tom has been with me learning everything as we go along!
United States of America
United States of America
PR and Comms Executive
Mid-Sized Hotel
- 1
- 2
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Umi is a digital-first hospitality marketing agency that provides tailored services around the demands of hospitality owners and managers. They are true digital partners with their clients, cherry-picking the very best technology for each of them. Everything they design and build is tested against real-world guests, which gives them a decisive edge in the market.
Showing all answers to: "What does this product or service do well?"
Umi is a digital-first hospitality marketing agency that provides tailored services around the demands of hospitality owners and managers. They are true digital partners with their clients, cherry-picking the very best technology for each of them. Everything they design and build is tested against real-world guests, which gives them a decisive edge in the market.
Question:
What differentiates this product or service from the competition?
Answer:
Their deep knowledge of the hospitality industry combined with their excellence in marketing makes Umi a top hospitality agency. It's inspiring to see how invested they are in helping their clients. One of their strongest values is being committed to putting into practice their love of learning and acting as the connectors of the industry. Umi is very innovative and always tests what is best for their customers.
Showing all answers to: "What differentiates this product or service from the competition?"
Their deep knowledge of the hospitality industry combined with their excellence in marketing makes Umi a top hospitality agency. It's inspiring to see how invested they are in helping their clients. One of their strongest values is being committed to putting into practice their love of learning and acting as the connectors of the industry. Umi is very innovative and always tests what is best for their customers.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Since Umi is a very innovative company, and they are so committed to customers' success, talk to their team if you are looking to optimize your digital performance. They will surely have your best interest in mind as they explore your ideas and find a solution that fits your hospitality business needs.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Since Umi is a very innovative company, and they are so committed to customers' success, talk to their team if you are looking to optimize your digital performance. They will surely have your best interest in mind as they explore your ideas and find a solution that fits your hospitality business needs.
Recommended by
Paula Carreirao
Content Coordinator
@
Asksuite
Paula Carreirao
Content Coordinator
@
Asksuite
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Umi Digital Integrations
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Support
Unverified
Umi Digital has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
View Support Certification
Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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