Eliminate fraud and chargebacks at your property with the world's top rated credit card authorization solution.
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ChargeAutomation - E-authorization, chargeback protection
4.9 (18 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
ChargeAutomation - E-authorization, chargeback protection
Unranked in Cyber Security & Fraud Prevention
Secure deposits with e-authorization—no charges, just protection.
98% recommended by 49 hotels
ChargeAutomation is popular in United States of America with 17 hoteliers leaving an average rating of 98%.
What is ChargeAutomation?
Founded in 2015 | Headquarters in Toronto (Canada) | 10 employees
ChargeAutomation - E-Authorization, chargeback protection is a secure online payment processing platform tailored specifically for the hospitality industry, designed to eliminate revenue loss due to fraud.
It incorporates digital credit card authorization forms and 3D Secure™ (3DS) technology for enhanced security. Hotels and property managers benefit from automated payment collections aligned with their cancellation policies, reducing no-shows and manual payment processes. The platform automatically collects reservation amounts, deposits, outstanding balances, cancellation fees, and damage deposits, easing financial management. It validates credit cards at booking, reports any invalid cards, and seamlessly processes security deposits and virtual cards, streamlining financial operations and safeguarding against fraud.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of ChargeAutomation products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
ChargeAutomation Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
ChargeAutomation Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by ChargeAutomation
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
ChargeAutomation's Provided Description:
"Hotels lose 5-6% of annual revenue to fraud and chargebacks—we eliminate that risk entirely. ChargeAutomation ensures secure transactions with automated e-authorizations, fraud prevention, and seamless payment processing. Protect your business while reducing admin work and improving guest experience. ChargeAutomation Solutions: ✔️ Digital credit card authorization forms – eliminate paper-based processes. ✔️ 3D Secure™ (3DS) online payments – prevent fraud and chargebacks. ✔️ Automated payment collection – charge deposits, balances, and fees based on your cancellation policy. ✔️ No more manual payments – auto-collect reservation amounts, deposits, and outstanding balances. ✔️ Auto-validate credit cards – detect and report invalid cards instantly. ✔️ Virtual card automation – seamlessly process and manage virtual cards. ✔️ Security deposit e-authorization – hold and release deposits without charging the guest. ChargeAutomation protects your revenue, prevents fraud, and simplifies payments—all while keeping guests happy."
FAQs
Capabilities
ChargeAutomation doesn’t have any benefits or use cases available
Features
Security
4/5 features
Compliance
4/5 features
Data Management
4/5 features
ChargeAutomation Reviews Summary
Ease of Use
4.9/5
Customer Support
5.0/5
ROI
4.7/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, ChargeAutomation - E-authorization, chargeback protection is the #5 most trending product in the Cyber Security & Fraud Prevention category (out of 15) and the #436 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreChargeAutomation’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
ChargeAutomation Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
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Hotelier Rating
Looking for specific info?
10
Seamless experience; unbelievable value.
Director from 25-49 room Boutique in Paris (France)
Verified
13 months ago
Seamless experience; we gain incredible value from this software. Not only does it enhance our fundamental processes required but goes above and beyod as it ensures a slick experience for us (client) and our guests alike. Super intuitive, valuable, responsive and affordable. Genuinely incredibly impressed.
France
France
Director
Medium Hotel
10
Highly recommended
S A Manager from 100 to 199 room Extended Stay & Serviced Apartment in London (United Kingdom)
Verified
13 months ago
Charge Automation is an essential software package to streamline your Serviced Accommodation business. It automates many things including ID verification, payments, security deposits and Up Sells.
United Kingdom
United Kingdom
S A Manager
Large Hotel
10
Great Experience! A great tool for the host!
Property Manager from 100 to 199 room Boutique in Nashville (United States of America)
Verified
15 months ago
We have been using ChargeAutomation software for our vacation rentals when guests book on OTAs platforms. This software has been a great tool for the hosts in running the business. The features of pre check-in requirements help process everything. From bookings, reservation deposits, collecting payments from the guests that securely collect...
United States of America
United States of America
Property Manager
Large Hotel
10
Chargebacks no more
Commercial Director from 50-74 room Boutique in Buenos Aires (Argentina)
Verified
17 months ago
Chargeback protection, customer support, ease of use, and integrations with the PMS. Chargebacks are no longer an issue for me. Anyone working in this industry knows how important this is and how frequent chargebacks are. Defending against chargebacks with Stripe is almost as painful as losing the money straightforward. So, it was a 180-deg...
Argentina
Argentina
Commercial Director
Medium Hotel
10
Great tool for hosts to collect payments and offer a self service portal to guests
Manager from 10 to 24 room Casino in Cripple Creek (United States of America)
Verified
2 years ago
We use Charge Automation to collect security deposits, rental agreements, and some payments from guests when they book on various platforms. We also use it to offer upsells and give check-in info once a guest has completed their pre check in form. It's very nice to have a unified and automated system to handle this and allow guests to self...
United States of America
United States of America
Manager
Small Hotel
10
Super easy system for online check-ins and online accommodation information passing to our guests.
Host at B2 Apartments from 100 to 199 room Boutique in Seoul (Korea, South)
Verified
2 years ago
How it was super duper easy to implement and work with this system. Also the staff is very responsive to any issues appeared and helped in time.
Korea, South
Korea, South
Host at B2 Apartments
Large Hotel
9
Very accommodating support and reliable system
Guest Services Team from 100 to 199 room City Center Hotel in Kalispell (United States of America)
Verified
2 years ago
charge automation is easy to use and user friendly, you can surely use the system even if you are a beginner. and the support team are prompt at responding to queries and very informative.
United States of America
United States of America
Guest Services Team
Large Hotel
10
Great understanding and very professional
President from 50-74 room Luxury Hotel in St. Pete Beach (United States of America)
Verified
3 years ago
As new in the Business, I always get the best service.Always available and quick responses to all my questions. Understand and bring best solutions
United States of America
United States of America
President
Medium Hotel
10
Very professional looking guide and upsells for guests
Director from 50-74 room City Center Hotel in San Jose (United States of America)
Verified
3 years ago
The upsells have increased my add ons as the guest can pay via a card. contactless check in works well with Keycodes issued
United States of America
United States of America
Director
Medium Hotel
10
Advanced product that solved many of our hotel's needs at once
Director of Sales from 100 to 199 room City Center Hotel in Kyiv (Ukraine)
Verified
3 years ago
Advanced product that solved many of our hotel's needs at once and increased our RevPar, % of direct bookings, and TrevPar. Payment automation solutions are simply state-of-art and save us so much time and labor costs. Strongly recommend it to everyone. We use all the features of the platform and it works great. Also, guys regularly add ne...
Ukraine
Ukraine
Director of Sales
Large Hotel
- 1
- 2
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
It is doing what it's name is saying - complete automatization of charges, authorizations based on cancellation policy and it even refund chargebacks/charges if needed according to the cancellation policy too. Saving dozen of hours each week for each property owner and it has extremely smooth integration with out PMS too so our clients are benefiting it double!
Showing all answers to: "What does this product or service do well?"
It is doing what it's name is saying - complete automatization of charges, authorizations based on cancellation policy and it even refund chargebacks/charges if needed according to the cancellation policy too. Saving dozen of hours each week for each property owner and it has extremely smooth integration with out PMS too so our clients are benefiting it double!
Question:
What differentiates this product or service from the competition?
Answer:
They have full box of products and they have integration with almost every payment provider in the world which is completely unique in the market + they have integrations with almost every PMS that exist out there means any person can use them (for a very low price too)
Showing all answers to: "What differentiates this product or service from the competition?"
They have full box of products and they have integration with almost every payment provider in the world which is completely unique in the market + they have integrations with almost every PMS that exist out there means any person can use them (for a very low price too)
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
If you want to save hours each week and ton of papers and notes about charges and pre-authorizations than you should start using ChargeAutomation as soon as possible as it is huge nerve saver in the busy times.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
If you want to save hours each week and ton of papers and notes about charges and pre-authorizations than you should start using ChargeAutomation as soon as possible as it is huge nerve saver in the busy times.
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Support
Unverified
ChargeAutomation has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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