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The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
HelloShift (Staff)
4.6 (182 REVIEWS)
HT Score
31 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
HelloShift (Staff)
Ranked 6 (out of 61) in Staff Collaboration Tools
Replace radios, paper logs, and fragmented tools with unified team messaging, task management, and shift handoffs
93% recommended by 106 hotels
More than 50% of HelloShift’s reviews come from United States.
Bell - AI powered product analyst
I analyzed all of HelloShift’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like HelloShift for its robust communication capabilities across all departments, ensuring seamless operations and enhancing guest satisfaction. Users note its efficiency in facilitating smooth shift transitions and quick response times to guest requests, improving customer service and operational workflows. However, challenges include limitations in search functionality, occasional app bugs, and notification delays. Overall, HelloShift aids in minimizing operational costs and increasing guest engagement through easy, anytime communication.
What Types of Hotels HelloShift is Popular For
Size
18 | Small (10-49 room)
72 | Mid-Sized (50-99 room)
112 | Large (100-499 room)
6 | X-Large (500+ room)
Country
196 | United States
4 | Singapore
4 | New Zealand
2 | Mexico
2 | Belize
1 | Nigeria
1 | United Kingdom
1 | Bahamas
Type
129 | Boutique Hotels
102 | Branded Hotels
82 | Bed & Breakfast & Inns
71 | Resorts
66 | Airport/Conference Hotels
65 | City Center Hotels
58 | Limited Service & Budget Hotels
51 | Luxury Hotels
22 | Extended Stay & Serviced Apartments
18 | Motels
16 | Vacation Rentals & Villas
10 | Casinos
10 | Hostels
1 | RV Parks & Campgrounds
Region
198 | North America
4 | Asia Pacific
4 | Oceania
3 | Central America
1 | Europe
1 | Africa
Category
182 | Staff Collaboration Tools
120 | Guest Messaging Software
59 | Hotel Chatbots
21 | Housekeeping Software
Didn’t find what you were looking for?
What is HelloShift?
Founded in 2014 | Headquarters in San Francisco (United States) | 3 employees
HelloShift (Staff) is a staff collaboration platform designed specifically for the hospitality industry. It streamlines staff communication and operational workflows by replacing outdated tools like radios and paper logs with a unified, mobile-first interface. The platform enables seamless team messaging, efficient task management, and smooth shift handoffs with features such as @mentions, recurring checklists, and package tracking. By promoting effective communication across departments, HelloShift enhances guest satisfaction, reduces operational costs, and boosts staff productivity, integrating seamlessly with over 40 property management systems.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of HelloShift products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
HelloShift Reviews Analyzed: 160
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
HelloShift Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by HelloShift
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
HelloShift's Provided Description:
"HelloShift Staff Collaboration replaces radios, paper logs, and fragmented tools with a unified platform for team messaging, task management, and shift handoffs. Staff use a mobile-first interface (iOS/Android) with @mentions, recurring checklists, package tracking, lost-and-found management, and a built-in knowledge base. Results: 31% increase in staff productivity, 70% reduction in manual coordination tasks, and 43% reduction in staff turnover. Part of the AI-powered HelloShift hotel operations platform that also includes AI Voice, AI Guest Messaging, housekeeping management, and contactless check-in. Integrates with 40+ PMS systems."
FAQs
HelloShift (Staff) Alternatives
Not sure if HelloShift is right for your hotel? Here are similar Staff Collaboration Tools vendors that could be a good fit for your hotel:
Capabilities
Tasks, checklists, and shift handoff
Tasks, checklists, and shift handoff
Create, assign, and track tasks across housekeeping, maintenance, and front desk in one shared feed. Recurring checklists (opening, closing, deep clean) auto-generate at the right cadence. Photo attachments, due dates, and priority tags built in. Shift handoff notes flow in the same feed so the next team starts fully briefed -- no missed pass-downs.
Staff scheduling and time tracking
Staff scheduling and time tracking
Build weekly schedules across departments, publish to staff phones, and track clock-in / clock-out in one app. Shift swaps and time-off requests handled in-app without group texts or paper forms. Labor cost reporting by department built in. Managers save 3-5 hours per week on scheduling vs. spreadsheets or paper.
Built-in wiki and knowledge base
Built-in wiki and knowledge base
Every HelloShift property gets a built-in wiki for SOPs, training materials, emergency procedures, local recommendations, and vendor contacts -- searchable from any staff phone. New hires self-onboard faster, seasoned staff stop answering the same question twice. Rich text, images, attachments, and linked checklists supported.
Lost and found log
Lost and found log
Photograph, tag, and track every found item -- room number, date, guest name, disposition -- in a searchable log. Returns are logged against the guest record; unclaimed items auto-escalate per property policy. Replaces paper logs, lost-item shelves with sticky notes, and the "call housekeeping" treasure hunt. Guests can inquire via the same messaging channel they used during their stay.
AI insights and operational reports
AI insights and operational reports
AI-generated daily summaries surface top issues, task completion rates, open maintenance tickets, and high-risk guest sentiment across properties. Multi-property owners see consolidated KPIs -- task response times, review trends, staffing coverage -- in one dashboard. Replaces manual end-of-day reports with the shift handoff story already written.
Features
Task Management
4/5 features
Messaging & Collaboration
4/5 features
Escalations & Alerts
4/5 features
Reporting
4/5 features
Automation
4/5 features
Templates
4/5 features
Available Add-ons & Modules
Housekeeping App
Housekeeping Software
With our quick and efficient Housekeeping Management app, see at a glance the status of all of the housekeeping tasks at your hotel or property. In one view, know which rooms have been assigned and prioritized, and which rooms still need to be assigned. Our quick and simple drag and drop functionality and the ability to bulk reassign rooms make housekeeping management problems a thing of the past!
Preventive Maintenance App
Hotel Maintenance Software
Maintain rooms and assets with recurring checklists and custom inspections.
Guest Messaging
Guest Messaging Software
HelloShift makes it easy for hotels to communicate with guests via text/sms. HelloShift integrates with the PMS and automatically sends helpful texts at key points in the guest lifecycle, such as before check-in. Guests messages flow into HelloShift’s award-winning interface teams learn quickly and love to use. Artificial intelligence and other useful tools help hotels respond quickly and escalates conversations.
Staff Collaboration
Staff Collaboration Tools
Connect your hotels with an integrated messaging platform teams learn quickly and love to use.
HelloShift Reviews Summary
Ease of Use
4.7/5
Customer Support
4.6/5
ROI
4.7/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, HelloShift (Staff) is the #32 most trending product in the Staff Collaboration Tools category (out of 61) and the #1252 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreHelloShift has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
HelloShift Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
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No matching results
Compare HelloShift to Top Alternatives
More Together, Less Siloed
Teamwork so smooth, you could spread it on toast.
Want to find out if HelloShift is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Looking for specific info?
10
Amazing Product
Group Sales & Service Manager from 100 to 199 room Resort in Folly Beach (United States)
Verified
5 years ago
This tool has made us able to hold our staff accountable on day to day task. This also helps with communication to the guests! We have been able to make this accessible on everyone devices they use daily which increases the communication levels with staff and customers!
United States
United States
Group Sales & Service Manager
Large Hotel
10
Brilliant tool
Front Desk from 100 to 199 room Boutique in Phippsburg (United States)
Verified
5 years ago
This is the most user friendly tool we have ever used at our Resort. I can not imagine work without HelloShift. This has changed the communication game. This saves time with ever aspect of the day to day workings.
United States
United States
Front Desk
Large Hotel
7
It's very user friendly
from 100 to 199 room Resort in Folly Beach (United States)
Verified
5 years ago
It's very easy to communicate with guests. It's a great way to share information with co-workers as well. Super eary
United States
United States
Large Hotel
10
Extremely efficient!
Supervisor from 100 to 199 room Boutique in Bakersfield (United States)
Verified
5 years ago
- Being able to reach guests directly and quickly!
- That is integrates with our OS nicely!
- Automatically stored info!
United States
United States
Supervisor
Large Hotel
10
Easy communication amongst employees/guests
from 25-49 room Boutique in Coeur d'Alene (United States)
Verified
5 years ago
I like that HelloShift Prevents any potential issues with upcoming reservations.
Guests feel important and that their needs are being met.
United States
United States
Small Hotel
10
Great Service For Hotel Staff
General Manager from 50-74 room Bed & Breakfast & Inn in Marana (United States)
Verified
5 years ago
I love how easy the website is to use. I also love how it opens up communication between all staff members at our hotel property.
United States
United States
General Manager
Mid-Sized Hotel
10
All inclusive web app
from 25-49 room Bed & Breakfast & Inn in Hopkins (Belize)
Verified
5 years ago
* Personable- there is always someone there to answer the questions or solve problems in a rather quick time frame.
* Reliable- makes communicating with staff as well as customers an ease and the notification allows that we never miss a chat.
*Accessibility- being a web service we are not limited by where we can access the app. nor are...
Belize
Belize
Small Hotel
10
Easy to navigate and be Efficient
from 50-74 room Bed & Breakfast & Inn in Daytona Beach (United States)
Verified
5 years ago
Hello shift is very simple and straightforward it’s easy to navigate due to the simple layout. I never experience any issues it’s a great tool to keep us updated as a team.
United States
United States
Mid-Sized Hotel
10
Love it
from 50-74 room Boutique in Chico (United States)
Verified
5 years ago
- Great cross-shift communicator
- private messages and tasks very useful
- app well designed
- Very user friendly and a lot of the tools help out, even if not used every single day.
-I love the reviews being posted on there!
United States
United States
Mid-Sized Hotel
4
It is an ok system
Manager from 25-49 room Boutique in Valle (United States)
Verified
5 years ago
Ability to communicate with guest fast and effectively. I like the ability to put task in for my staff and they can see it and take care of the issues with out having to talk face to face.
United States
United States
Manager
Small Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
HelloShift does a really good job keeping everything together in threads. A single user, or team, has a feed where they can see assigned tasks or related "posts". Communicating with guests via SMS, Whatsapp, or Email is simple in HelloShift. Assign tasks automatically or manually while communicating with guests.
Showing all answers to: "What does this product or service do well?"
HelloShift does a really good job keeping everything together in threads.
A single user, or team, has a feed where they can see assigned tasks or related "posts".
Communicating with guests via SMS, Whatsapp, or Email is simple in HelloShift. Assign tasks automatically or manually while communicating with guests.
HelloShift allows staff teams and guests to collaborate for all needed tasks and services in a user friendly and intuitive environment, ensuring that there is engagement and an actionable platform for complete follow through.
Question:
What differentiates this product or service from the competition?
Answer:
The user experience is what differentiates HelloShift from the competition. If you have ever used a social media platform like LinkedIn or Facebook, you will understand HelloShift. I was able to quickly grasp how to use the system. For example, " @housekeeping room #102 needs more towels ".
Showing all answers to: "What differentiates this product or service from the competition?"
The user experience is what differentiates HelloShift from the competition.
If you have ever used a social media platform like LinkedIn or Facebook, you will understand HelloShift. I was able to quickly grasp how to use the system.
For example, " @housekeeping room #102 needs more towels ".
Some of the unique aspects are the openess for guests to use their preferred messaging platform to communicate with the property staff teams. There is also a cost efficient manner in the delivery of this tool that clients appear to be satisfied with.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Consider using HelloShift to consolidate your housekeeping, task management, maintenance, checklist, lost & found, guest mail, registration card, and even guest/internal communication needs. There may be more they can do for your property.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Consider using HelloShift to consolidate your housekeeping, task management, maintenance, checklist, lost & found, guest mail, registration card, and even guest/internal communication needs. There may be more they can do for your property.
Reputable organizations take pride in using HelloShift product suite, consideration of all industry leaders like HelloShift will provide information valuable to decision making in how each property group needs to fulfill guest expectations and make the right choice. A la carte approach to the HelloShift offering makes it viable in many custom environments.
Recommended by
CASEY WARD
PRODUCT MARKETING MANAGER
@
CLOUDBEDS
Audrey MacRae
VP
@
Maestro PMS
CASEY WARD
PRODUCT MARKETING MANAGER
@
CLOUDBEDS
Audrey MacRae
VP
@
Maestro PMS
Are you a consultant or vendor that recommends HelloShift?
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Support
Verified Support
HelloShift has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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