World's most powerful channel manager, managing rooms and rates on 450+ hotel booking channels, in real-time.
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Channel Connect (Sabre Synxis)
4.3 (55 REVIEWS)
HT Score
73 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Channel Connect (Sabre Synxis)
Ranked 15 (out of 112) in Channel Managers
Advanced distribution made simple
85% recommended by 134 hotels
More than 50% of Sabre’s reviews come from United States of America.
Bell - AI powered product analyst
I analyzed all of Sabre’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Sabre/Synxis for its superior technology that enhances direct channel conversion and distribution reach, contributing to increased revenue. Its integration with multiple partners and stable system with minimal service interruptions are highly valued. However, some criticize the slow innovation on core platforms, cumbersome customer support, and tedious manual tasks. The platform excels in providing up-to-date booking engine enhancements and effective connectivity solutions.
What Types of Hotels Sabre is Popular For
Size
8 | X-Small (1-9 room)
7 | Small (10-24 room)
20 | Medium (25-74 room)
51 | Large (75-199 room)
55 | X-Large (200+ room)
Country
82 | United States of America
8 | Mexico
4 | United Arab Emirates
4 | Thailand
4 | Canada
3 | India
3 | Spain
3 | China
2 | France
2 | Singapore
2 | Italy
2 | Japan
2 | Vietnam
2 | Egypt
2 | Germany
2 | Costa Rica
1 | Norway
1 | Hungary
1 | Qatar
1 | Virgin Islands, British
1 | South Africa
1 | Brazil
1 | Maldives
1 | Finland
1 | Greece
1 | United Kingdom
Type
86 | Luxury Hotels
62 | Boutiques
50 | Resorts
49 | Branded Hotels
41 | City Center Hotels
34 | Airport/Conference Hotels
28 | Bed & Breakfast & Inns
26 | Limited Service & Budget Hotels
13 | Extended Stay & Serviced Apartments
8 | Hostels
3 | Vacation Rentals & Villas
2 | Casinos
2 | Motels
Region
94 | North America
17 | Asia Pacific
14 | Europe
7 | Middle East
3 | South America
1 | Central America
1 | Africa
Category
83 | Booking Engine
55 | Hotel Reservations Software
55 | Channel Managers
39 | Staff Collaboration Tools
6 | Property Management Systems
3 | Digital Marketing Agencies
1 | Upselling Software
Didn’t find what you were looking for?
What is Sabre?
Founded in 1960 | Headquarters in Southlake (United States) | 7910 employees
Channel Connect (Sabre Synxis) is a robust channel management system that empowers hoteliers to effectively distribute and manage their availability, rates, and inventory across over 600 global and regional online travel agency (OTA) channels from a single, centralized platform. This seamless integration ensures that reservations made through OTAs are accurately and efficiently relayed back to the central reservation system (CRS), minimizing manual data entry and reducing errors.
Hoteliers benefit from the platform's capability to manage promotions and adjust distribution strategies based on up-to-date booking engine enhancements and rich data analytics. This not only maximizes revenue by optimizing distribution reach but also saves time by automating many of the traditionally manual tasks. The system's stable infrastructure, known for minimal service interruptions, enhances reliability, making it a trusted tool within the hospitality industry.
Channel Connect fits seamlessly into existing business operations by providing comprehensive connectivity solutions that support efficient multi-channel distribution management. Through its effective and stable connectivity, hoteliers can engage a broader audience and maintain consistent, up-to-date pricing and inventory information across all channels, thereby enhancing direct channel conversion and overall revenue performance.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Sabre products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Sabre Reviews Analyzed: 48
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Sabre Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Sabre
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Sabre's Provided Description:
"Channel Connect allows hoteliers to manage promotions and distribute availability, rates, and inventory to 600+ global and regional OTA channels from one single point of distribution. Reservations from OTA are delivered seamlessly back to the CRS. Hoteliers can rely on rich data and reporting to inform their distribution strategy."
FAQs
Channel Connect (Sabre Synxis) Alternatives
Not sure if Sabre is right for your hotel? Here are similar Channel Managers vendors that could be a good fit for your hotel:
Capabilities
Sabre doesn’t have any benefits or use cases available
Features
Rate Management
4/5 features
Room Type Mapping
4/5 features
Automation & Syncing
4/5 features
Administration & Settings
4/5 features
Analytics & Reporting
4/5 features
Other
0/1 features
Sabre Reviews Summary
Ease of Use
4.4/5
Customer Support
4.0/5
ROI
4.1/5
Implementation
4.1/5
Recommended by
Achievements
This vendor's trending score is rising, Channel Connect (Sabre Synxis) is the #11 most trending product in the Channel Managers category (out of 112) and the #511 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreSabre’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Sabre Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Hotelier Rating
Looking for specific info?
10
Overall co-ordination with team is always being a good experience
Manager- Distribution from 200 to 499 room Limited Service & Budget Hotel in Mumbai (India)
Verified
5 days ago
The improvement in Turn Around time, has help in loading the OTA quickly and efficiently. Keep up the good work.
India
India
Manager- Distribution
X-Large Hotel
10
Fast & efficient system
Director of Revenue & Distribution from 50-74 room City Center Hotel in Roma (Italy)
Verified
28 days ago
User friendly booking engine. Ease of connectivity of any distribution channels. Multiple reports available. Excellent customer service- helpful, friendly and very understandable. Well chosen Account managers that just go over and beyond to assist with anything.
Italy
Italy
Director of Revenue & Distribution
Medium Hotel
2
The product needs to be improved and technical support should be better.
General Manager from 100 to 199 room Airport/Conference Hotel in Palma (Costa Rica)
Verified
2 months ago
There are some big wholesalers that only offer connections options through Sabre, so it doesn't matter if you like the product; you have to use it anyways.
Costa Rica
Costa Rica
General Manager
Large Hotel
8
Sabre Services: Delivering Exceptional Solutions and Unmatched Customer Support
Sr. E-commerce Manager from 100 to 199 room Bed & Breakfast & Inn in El Gouna (Egypt)
Verified
3 months ago
As a user of Sabre's services, I have found their technology to be efficient, reliable, and user-friendly. One of the things that I appreciate the most about Sabre is their vast range of solutions that cater to various needs of the travel and hospitality industry. They offer a comprehensive suite of products, including reservation systems,...
Egypt
Egypt
Sr. E-commerce Manager
Large Hotel
10
Sabre retailing
Cluster Revenue Manager from 25-49 room Branded Hotel in Hong Kong (China)
Verified
4 months ago
More functional & package can be sell. Can sold goods.Like the dynamic rate set up in difference date. It is better than previous package function.
China
China
Cluster Revenue Manager
Medium Hotel
9
OTA Channel Connect
Distribution Manager from 200 to 499 room Branded Hotel in Tam Tien (Vietnam)
Verified
5 months ago
Very smooth process, especially thanks to the prompt response and collaboration with the Sabre OTA team, which assisted me with any questions I had.
Vietnam
Vietnam
Distribution Manager
X-Large Hotel
8
Synxis CRS 2024 review
Distribution Manager from 100 to 199 room Casino in Wheatland (United States of America)
Verified
5 months ago
One of the primary advantages of using Synxis lies in its reliability and its extensive portfolio of connected partners. This connectivity not only broadens market exposure but also supports hotels in targeting the right audience effectively. Additionally, Synxis provides the flexibility to manage operations at both the chain and individual...
United States of America
United States of America
Distribution Manager
Large Hotel
10
Best Channel Manager
Revenue Manager from 50-74 room Boutique in Scrub Island (Virgin Islands, British)
Verified
6 months ago
The Sabre team made the onboarding process really easy and streamlined. We used another channel manager in the past and Sabre's process for connecting to the OTA's is far superior. We were connected and selling in a fraction of the time the other channel manager took. We also immediately saw an increase and bookings and revenue when we swit...
Virgin Islands, British
Virgin Islands, British
Revenue Manager
Medium Hotel
10
Synxis is a premier CRS System for Independent Hotels, offering robust distribution and channel management.
President RevOptimum from 500+ room in
Verified
6 months ago
10
I work with Sabre for channel connect
Gm from 200 to 499 room Luxury Hotel in Hong Kong (China)
Verified
7 months ago
I feel we have to feel up a lot of Data dump which really take a lot of time to do this task.
China
China
Gm
X-Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Knowledgeable support team. Ease of CRS set up and navigation. Ability to connect with various external partners. I like the fact that there are new partnerships and system enhancements, it is preferred to work with a partner under one umbrella.
Showing all answers to: "What does this product or service do well?"
Knowledgeable support team. Ease of CRS set up and navigation. Ability to connect with various external partners. I like the fact that there are new partnerships and system enhancements, it is preferred to work with a partner under one umbrella.
Question:
What differentiates this product or service from the competition?
Answer:
Speed to market (yet recently there are delays, not sure if staffing is an issue). Ease of use. In general Sabre/Synxis is a solid partner, the support team, market managers are always very attentive.
Showing all answers to: "What differentiates this product or service from the competition?"
Speed to market (yet recently there are delays, not sure if staffing is an issue). Ease of use. In general Sabre/Synxis is a solid partner, the support team, market managers are always very attentive.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Ease of set up, use and general functionality. One-stop shop with several products and services under one umbrella, hence when there is a need to call out for support, the support team, in general is very knowledgeable. I am however concerned with the future CRS business model and minimum revenue for contracting with Sabre. Many independent / smaller properties will have a hard time reaching a specific revenue target and with that will not be considered for Sabre/CRS.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Ease of set up, use and general functionality. One-stop shop with several products and services under one umbrella, hence when there is a need to call out for support, the support team, in general is very knowledgeable.
I am however concerned with the future CRS business model and minimum revenue for contracting with Sabre. Many independent / smaller properties will have a hard time reaching a specific revenue target and with that will not be considered for Sabre/CRS.
Recommended by
Blanka Dewapura
Co-Owner/VP
@
Oceanid Hospitality Group
Blanka Dewapura
Co-Owner/VP
@
Oceanid Hospitality Group
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Support
Unverified
Sabre has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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