Channel Connect (Sabre Synxis)

4.3 (48 REVIEWS)

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HT Score  
75 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Blanka, Amanda, Audrey + 4 more experts recommend Sabre

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Channel Connect (Sabre Synxis)

4.3 (48 REVIEWS)

Ranked 11 (out of 107) in Channel Managers

Advanced distribution made simple

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Ratings Summary

4.3
Very Good
Ease of Use
4.4/5
Customer Support
4.0/5
ROI
4.1/5
Implementation
4.1/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Channel Connect (Sabre Synxis) is the #8 most trending product in the Channel Managers category (out of 107) and the #331 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Sabre’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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75 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Channel Connect (Sabre Synxis)
Founded in 1960 | Headquarters in Southlake (United States) | 7910 employees
Channel Connect allows hoteliers to manage promotions and distribute availability, rates, and inventory to 600+ global and regional OTA channels from one single point of distribution. Reservations from OTA are delivered seamlessly back to the CRS. Hoteliers can rely on rich data and reporting to inform their distribution strategy.

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Capabilities

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Sabre doesn’t have any benefits or use cases available

Features

Rate Management

4/5 features

Room Type Mapping

4/5 features

Automation & Syncing

4/5 features

Administration & Settings

4/5 features

Analytics & Reporting

4/5 features

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Sabre Average Sabre

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Success Stories

4

References

0

Featured Customers

Success Stories

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Sabre doesn’t have any case studies available

Popularity by Segment

Size

1 | X-Small (1-9 room)

1 | Small (10-24 room)

7 | Medium (25-74 room)

26 | Large (75-199 room)

69 | X-Large (200+ room)

Country

84 | United States of America

7 | Mexico

4 | Canada

3 | United Arab Emirates

3 | United Kingdom

3 | Egypt

2 | Norway

2 | Spain

2 | Japan

2 | Singapore

2 | France

2 | Thailand

2 | Barbados

2 | Germany

1 | Costa Rica

1 | Hungary

1 | Hong Kong

1 | Turkey

1 | Qatar

1 | Saudi Arabia

1 | India

1 | South Africa

1 | Brazil

1 | Italy

1 | Finland

1 | Vietnam

Type

65 | Luxury Hotels

37 | Boutiques

33 | Branded Hotels

28 | Resorts

14 | City Center Hotels

13 | Extended Stay & Serviced Apartments

8 | Hostels

4 | Airport/Conference Hotels

4 | Limited Service & Budget Hotels

2 | Bed & Breakfast & Inns

2 | Vacation Rentals & Villas

1 | Motels

Region

95 | North America

14 | Europe

9 | Asia Pacific

9 | Middle East

2 | South America

2 | Central America

1 | Africa

Category

75 | Booking Engine

51 | Hotel Reservations Systems

48 | Channel Managers

38 | Staff Collaboration Tools

7 | Property Management Systems

3 | Digital Marketing Agencies

2 | Upselling Software

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Hotelier Rating

Excellent
85
Very Good
20
Average
18
Poor
9
Terrible
5

Property Size

  • X-Small (1)
  • Small (1)
  • Medium (7)
  • Large (26)
  • X-Large (69)

Country

  • United States of America
    United States of America
    (84)
  • Mexico
    Mexico
    (7)
  • Canada
    Canada
    (4)
  • United Arab Emirates
    United Arab Emirates
    (3)
  • United Kingdom
    United Kingdom
    (3)
  • Egypt
    Egypt
    (3)
  • Norway
    Norway
    (2)
  • Spain
    Spain
    (2)
  • Japan
    Japan
    (2)
  • Singapore
    Singapore
    (2)
  • France
    France
    (2)
  • Thailand
    Thailand
    (2)
  • Barbados
    Barbados
    (2)
  • Germany
    Germany
    (2)
  • Costa Rica
    Costa Rica
    (1)
  • Hungary
    Hungary
    (1)
  • Hong Kong
    Hong Kong
    (1)
  • Turkey
    Turkey
    (1)
  • Qatar
    Qatar
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)
  • India
    India
    (1)
  • South Africa
    South Africa
    (1)
  • Brazil
    Brazil
    (1)
  • Italy
    Italy
    (1)
  • Finland
    Finland
    (1)
  • Vietnam
    Vietnam
    (1)

Region

  • North America
    North America
    (95)
  • Europe
    Europe
    (14)
  • Asia Pacific
    Asia Pacific
    (9)
  • Middle East
    Middle East
    (9)
  • South America
    South America
    (2)
  • Central America
    Central America
    (2)
  • Africa
    Africa
    (1)
10

Sabre/Synxis is best in class!

DVP of Revenue Management from 500+ room Boutique in Dallas (United States of America)

Verified
5 months ago
Sabre/Synxis has always been a fabolous partner for our Independent hotels. Their technology is superior and the connectivity to multiple partners is outstanding. They have been a proactive partner in upgrades and new enhancements. The system is stable with almost no interruptions of services.
Country United States of America
DVP of Revenue Management
X-Large Hotel
10

Excellent Support, Reliable Product

from 75-99 room Luxury Hotel in Santa Rosa (United States of America)

Verified
5 months ago
The customer service is excellent - agents follow up on tickets diligently. Their team is knowledgeable about connections with 3rd parties. Market managers involved in all tickets to monitor progress and ensure a timely resolution.
Country United States of America
Large Hotel
10

Once setup it's the best CRS out there

VP Distribution from 500+ room Branded Hotel in Chicago (United States of America)

Verified
5 months ago
We use SynXis for our independent hotels. Compared with our branded properties the hotels on SynXis have a much higher direct channel conversion and distribution reach.
Country United States of America
VP Distribution
X-Large Hotel
10

Most valuable partnership

Senior Director of Technology & Commercial Strategy from 50-74 room Boutique in Berlin (Germany)

Verified
5 months ago
a partnership with Sabre is not about quick wins, but about long lasting cooperation and support. It is a 360 degrees covering landscape of solution with equal focus on data- and cybersecurity, innovative distribution solutions, tools supporting ecommerce and a large variety of connected partners.
Country Germany
Senior Director of Technology & Commercial Strategy
Medium Hotel
9

Robust system and Professional Team

VP Revenue Management from 500+ room Extended Stay & Serviced Apartment in Singapore (Singapore)

Verified
5 months ago
Integrated solutions providing ease of use for users. Professional manner of handling issues raised on Sabre Community platform. Always listening to customers and looking for solutions together.
Country Singapore
VP Revenue Management
X-Large Hotel
10

Heavy user of the CRS, customising SBE and using both GDS and channel management tools.

Founder and Executive Director from 500+ room Luxury Hotel in (United Kingdom)

Verified
5 months ago
* One of the best BE Vendor solutions still available in the market.* Focus on security, stability and performance of the platform* Continuing to invest in the core CRS in a dynamic, fast changing market * Taking action about payment solutions, API legacy, redundancy, performance, ease of access and size of API portfolio* Focus on fiscal re...
Country United Kingdom
Founder and Executive Director
X-Large Hotel
6

Technology is good, support lacking

Group Revenue Manager from 200 to 499 room Boutique in Cape Town (South Africa)

Verified
5 months ago
Innovative products leaning towards becoming an all in one solution meeting the needs for cross channel distribution, upselling, hotel operations and guest experience.
Country South Africa
Group Revenue Manager
X-Large Hotel
10

Great partner

Revenue operator from 200 to 499 room City Center Hotel in Napoli (Italy)

Verified
6 months ago
As Sabre's partner we use channel manager for our distribution, hotel reservations system. To optimize the conversion rate of the bookings we use the booking engine synxis optimized even for mobile. Our experience is really good.
Country Italy
Revenue operator
X-Large Hotel
8

Reliable Team & Products!

Senior Manager, Revenue Management (Corporate) from 500+ room Extended Stay & Serviced Apartment in Singapore (Singapore)

Verified
6 months ago
-The Responsiveness of the Account Manager -The Management team never stopped looking for enhancements -User friendly interface and easy navigation system
Country Singapore
Senior Manager, Revenue Management (Corporate)
X-Large Hotel
7

Good product with no so good service

Director of Distribution from Luxury Hotel in Paris (France)

Verified
6 months ago
Synxis is a very complete CRS system that includes sufficient functionalities to delivery our pricing strategy. The system is "easy" to use for a tech-mind person (the help pages could be improved for those struggling with technology), informative and efficient. It is very well designed for multi-properties used, allowing us to manage many...
Country France
Director of Distribution
  • 1
  • 2
  • 3
  • 4
  • 5

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Knowledgeable support team. Ease of CRS set up and navigation. Ability to connect with various external partners. I like the fact that there are new partnerships and system enhancements, it is preferred to work with a partner under one umbrella.

Question:

What differentiates this product or service from the competition?

Answer:

Speed to market (yet recently there are delays, not sure if staffing is an issue). Ease of use. In general Sabre/Synxis is a solid partner, the support team, market managers are always very attentive.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Ease of set up, use and general functionality. One-stop shop with several products and services under one umbrella, hence when there is a need to call out for support, the support team, in general is very knowledgeable. I am however concerned with the future CRS business model and minimum revenue for contracting with Sabre. Many independent / smaller properties will have a hard time reaching a specific revenue target and with that will not be considered for Sabre/CRS.

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Recommended by
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Blanka Dewapura Co-Owner/VP @ Oceanid Hospitality Group
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Amanda Tower PR & Marketing @ INTELITY
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Audrey MacRae Vice President @ Maestro PMS
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Sean Kline Product Manager @ StayNTouch
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Jenna Ware Product Manager @ Springer Miller Systems
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Blanka Dewapura Co-Owner/VP @ Oceanid Hospitality Group
RecommendationAvatar
Amanda Tower PR & Marketing @ INTELITY
RecommendationAvatar
Audrey MacRae Vice President @ Maestro PMS
RecommendationAvatar
Sean Kline Product Manager @ StayNTouch
RecommendationAvatar
Jenna Ware Product Manager @ Springer Miller Systems
RecommendationAvatar
Sarah Duguay Marketing & Communications Specialist @ WebRezPro Property Management System
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Kylie Waters Engineering Administrative Executive @ Hilton Naples- Cooperhotels
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Support

Unverified

Sabre has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

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2024

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This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Recommended

85%

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