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Channel Connect (Sabre Synxis)
4.3 (54 REVIEWS)
HT Score
73 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Blanka, Amanda, Audrey + 4 more experts recommend Sabre
Read RecommendationsChannel Connect (Sabre Synxis)
Ranked 15 (out of 110) in Channel Managers
Advanced distribution made simple
85% recommended by 136 hotels
IHG, JA Resorts & Hotels, Alila Resorts & 133 others
Bell - AI powered product analyst
I analyzed all of Sabre’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Sabre/Synxis for its superior technology that enhances direct channel conversion and distribution reach, contributing to increased revenue. Its integration with multiple partners and stable system with minimal service interruptions are highly valued. However, some criticize the slow innovation on core platforms, cumbersome customer support, and tedious manual tasks. The platform excels in providing up-to-date booking engine enhancements and effective connectivity solutions.
IHG, JA Resorts & Hotels, Alila Resorts & 133 others
Read their reviewsWhat Types of Hotels Sabre is Popular For
Size
8 | X-Small (1-9 room)
7 | Small (10-24 room)
19 | Medium (25-74 room)
51 | Large (75-199 room)
55 | X-Large (200+ room)
Country
82 | United States of America
8 | Mexico
4 | United Arab Emirates
4 | Thailand
4 | Canada
3 | China
3 | Spain
2 | India
2 | Egypt
2 | Costa Rica
2 | Japan
2 | Singapore
2 | France
2 | Vietnam
2 | Germany
1 | Norway
1 | Hungary
1 | Virgin Islands, British
1 | Qatar
1 | South Africa
1 | Brazil
1 | Maldives
1 | Saudi Arabia
1 | Finland
1 | Greece
1 | Italy
1 | United Kingdom
Type
84 | Luxury Hotels
61 | Boutiques
51 | Branded Hotels
51 | Resorts
39 | City Center Hotels
34 | Airport/Conference Hotels
28 | Bed & Breakfast & Inns
26 | Limited Service & Budget Hotels
13 | Extended Stay & Serviced Apartments
8 | Hostels
3 | Vacation Rentals & Villas
2 | Casinos
2 | Motels
Region
94 | North America
16 | Asia Pacific
13 | Europe
8 | Middle East
3 | South America
1 | Central America
1 | Africa
Category
83 | Booking Engine
56 | Hotel Reservations Systems
54 | Channel Managers
39 | Staff Collaboration Tools
6 | Property Management Systems
3 | Digital Marketing Agencies
1 | Upselling Software
Didn’t find what you were looking for?
What is Sabre?
Founded in 1960 | Headquarters in Southlake (United States) | 7910 employees
Channel Connect (Sabre Synxis) is a robust channel management system that empowers hoteliers to effectively distribute and manage their availability, rates, and inventory across over 600 global and regional online travel agency (OTA) channels from a single, centralized platform. This seamless integration ensures that reservations made through OTAs are accurately and efficiently relayed back to the central reservation system (CRS), minimizing manual data entry and reducing errors.
Hoteliers benefit from the platform's capability to manage promotions and adjust distribution strategies based on up-to-date booking engine enhancements and rich data analytics. This not only maximizes revenue by optimizing distribution reach but also saves time by automating many of the traditionally manual tasks. The system's stable infrastructure, known for minimal service interruptions, enhances reliability, making it a trusted tool within the hospitality industry.
Channel Connect fits seamlessly into existing business operations by providing comprehensive connectivity solutions that support efficient multi-channel distribution management. Through its effective and stable connectivity, hoteliers can engage a broader audience and maintain consistent, up-to-date pricing and inventory information across all channels, thereby enhancing direct channel conversion and overall revenue performance.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Sabre products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Sabre Reviews Analyzed: 48
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Sabre Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Sabre
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Sabre's Provided Description:
"Channel Connect allows hoteliers to manage promotions and distribute availability, rates, and inventory to 600+ global and regional OTA channels from one single point of distribution. Reservations from OTA are delivered seamlessly back to the CRS. Hoteliers can rely on rich data and reporting to inform their distribution strategy."
FAQs
Capabilities
Sabre doesn’t have any benefits or use cases available
Features
Rate Management
4/5 features
Room Type Mapping
4/5 features
Automation & Syncing
4/5 features
Administration & Settings
4/5 features
Analytics & Reporting
4/5 features
Other
0/1 features
Sabre Reviews Summary
Ease of Use
4.4/5
Customer Support
4.0/5
ROI
4.1/5
Implementation
4.1/5
Recommended by
Achievements
This vendor's trending score is rising, Channel Connect (Sabre Synxis) is the #11 most trending product in the Channel Managers category (out of 110) and the #470 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreSabre’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Sabre Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Sabre Case Studies
Sabre doesn’t have any case studies available
References
"Sabre has helped us roll out a very ambitious Digital Marketing Strategy which has grown revenue from our website by close to 90% over a two year period. With their help we have not only increased website bookings, impacting our top line, but we have also grown the Cresta Hotels brand online."
Ngoni Katsamba
Group Digital and Brand Executive @
"After the success of Nuvola as a piloted program at our Wyndham Grand Clearwater Resort property, we were inspired to launch Nuvola at Wyndham Grand Orlando Resort Bonnet Creek. While our older program before Nuvola was satisfactory for day-to-day operations, Nuvola provides an all-encompassing suite of staff facing solutions that marries the back of the house to the front of the house, while simultaneously providing guests with easy-to-use communication features like Guest Chat texting. Overall, one of the main reasons we decided to partner with Nuvola was because their system is a single-destination program that has many additional features, which is more efficient for our complex, fast-paced operation."
Miggy Urena
Director of Rooms @
Wyndham Grand Orlando Resort Bonnet Creek
"SynXis Booking Engine offers us the design flexibility and conversion performance to drive growth in direct bookings across our properties globally. The team at Sabre has been collaborative and responsive to our needs. Their commitment to innovation is commendable and I highly recommend this product."
Joshua Haddadi
Senior Digital Solutions Manager @
OUTRIGGER Hospitality Group
"During the height of the Covid-19 pandemic Springboard Hospitality took this opportunity to activate the chain level content management functionality within the SynXis CRS. This functionality has demonstrated benefits in improving forecast accuracy, streamlined reporting, PMS and RMS integration and scalable growth in our collection of hotels."
Brandon Standerfer
Corporate Director of Distribution @
Featured Customers
Sabre doesn’t have any featured customers available
More Products by Sabre
Hotelier Rating
Looking for specific info?
2
The product needs to be improved and technical support should be better.
General Manager from 100 to 199 room Airport/Conference Hotel in Palma (Costa Rica)
Verified
28 days ago
There are some big wholesalers that only offer connections options through Sabre, so it doesn't matter if you like the product; you have to use it anyways.
Costa Rica
Costa Rica
General Manager
Large Hotel
8
Sabre Services: Delivering Exceptional Solutions and Unmatched Customer Support
Sr. E-commerce Manager from 100 to 199 room Bed & Breakfast & Inn in El Gouna (Egypt)
Verified
1 months ago
As a user of Sabre's services, I have found their technology to be efficient, reliable, and user-friendly. One of the things that I appreciate the most about Sabre is their vast range of solutions that cater to various needs of the travel and hospitality industry. They offer a comprehensive suite of products, including reservation systems,...
Egypt
Egypt
Sr. E-commerce Manager
Large Hotel
10
Sabre retailing
Cluster Revenue Manager from 25-49 room Branded Hotel in Hong Kong (China)
Verified
3 months ago
More functional & package can be sell. Can sold goods.Like the dynamic rate set up in difference date. It is better than previous package function.
China
China
Cluster Revenue Manager
Medium Hotel
9
OTA Channel Connect
Distribution Manager from 200 to 499 room Branded Hotel in Tam Tien (Vietnam)
Verified
3 months ago
Very smooth process, especially thanks to the prompt response and collaboration with the Sabre OTA team, which assisted me with any questions I had.
Vietnam
Vietnam
Distribution Manager
X-Large Hotel
8
Synxis CRS 2024 review
Distribution Manager from 100 to 199 room Casino in Wheatland (United States of America)
Verified
4 months ago
One of the primary advantages of using Synxis lies in its reliability and its extensive portfolio of connected partners. This connectivity not only broadens market exposure but also supports hotels in targeting the right audience effectively. Additionally, Synxis provides the flexibility to manage operations at both the chain and individual...
United States of America
United States of America
Distribution Manager
Large Hotel
10
Best Channel Manager
Revenue Manager from 50-74 room Boutique in Scrub Island (Virgin Islands, British)
Verified
5 months ago
The Sabre team made the onboarding process really easy and streamlined. We used another channel manager in the past and Sabre's process for connecting to the OTA's is far superior. We were connected and selling in a fraction of the time the other channel manager took. We also immediately saw an increase and bookings and revenue when we swit...
Virgin Islands, British
Virgin Islands, British
Revenue Manager
Medium Hotel
10
Synxis is a premier CRS System for Independent Hotels, offering robust distribution and channel management.
President RevOptimum from 500+ room in
Verified
5 months ago
10
I work with Sabre for channel connect
Gm from 200 to 499 room Luxury Hotel in Hong Kong (China)
Verified
5 months ago
I feel we have to feel up a lot of Data dump which really take a lot of time to do this task.
China
China
Gm
X-Large Hotel
10
Most efficient system on the market
from 200 to 499 room Branded Hotel in AlUla (Saudi Arabia)
Verified
6 months ago
Easy to implement and to use. Variety of connectivities available and great team to support with connections. Variety of useful reports. Quick customer service support. Helpful account managers that are here for you every step of the way and always happy to help.
Saudi Arabia
Saudi Arabia
X-Large Hotel
10
Sabre/Synxis is best in class!
DVP of Revenue Management from 10 to 24 room Boutique in Shreveport (United States of America)
Verified
15 months ago
Sabre/Synxis has always been a fabolous partner for our Independent hotels. Their technology is superior and the connectivity to multiple partners is outstanding. They have been a proactive partner in upgrades and new enhancements. The system is stable with almost no interruptions of services.
United States of America
United States of America
DVP of Revenue Management
Small Hotel
- 1
- 2
- 3
- 4
- 5
- 6
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Knowledgeable support team. Ease of CRS set up and navigation. Ability to connect with various external partners. I like the fact that there are new partnerships and system enhancements, it is preferred to work with a partner under one umbrella.
Showing all answers to: "What does this product or service do well?"
Knowledgeable support team. Ease of CRS set up and navigation. Ability to connect with various external partners. I like the fact that there are new partnerships and system enhancements, it is preferred to work with a partner under one umbrella.
The cloud-based Nuvola platform enhances every aspect of a hotel's operations while simultaneously enhancing the overall guest experience. In addition to guest messaging, the platform's capabilities to connect staff with guests and process service request ticketing are tools that enable hoteliers to streamline their operations and ensure guest requests are being fulfilled in a timely manner.
Nuvola has offered the industry a comprehensive capability to manage operational and guest experiences in a very easy to use and intuitive platform. Our clients also share that they provide responsive and thorough after sale service.
Nuvola partners well with other vendors to allow the end client the hotels to provide their guests improved services and experiences. Providing an easy and affordable way to communicate between staff members as well as with the guests directly.
Comprehensive yet straightforward, Nuvola offers an intuitive cloud-based solution that is focused on hotel operating efficiency and guest experience and engagement. The solution enables hoteliers to make data-driven decisions on employee performance and hotel operations.
Question:
What differentiates this product or service from the competition?
Answer:
Speed to market (yet recently there are delays, not sure if staffing is an issue). Ease of use. In general Sabre/Synxis is a solid partner, the support team, market managers are always very attentive.
Showing all answers to: "What differentiates this product or service from the competition?"
Speed to market (yet recently there are delays, not sure if staffing is an issue). Ease of use. In general Sabre/Synxis is a solid partner, the support team, market managers are always very attentive.
In particular, the Nuvola integration with Intelity expands the platform's omni-channel guest messaging capabilities and provides a comprehensive integrated communications and optimization system. Nuvola's intuitive software allows hoteliers to offer their guests immediate access to staff through messaging and chat functions to request any service they may need during their stay. Staff are notified immediately and hoteliers can get an escalation notification if requests are not fulfilled within a set time limit. Nuvola is elevating the overall guest experience by increasing staff productivity and enhancing service operations for hotels.
It offers a great a la carte approach to mobile friendly tools for both guests and staff, allowing for flexibility to mold into our clients operational needs in a customized fashion. We have heard positive feedback from all of our mutual clients that use the products.
By offering a wider variety of items that are staff facing as well as guest-facing while easy to understand and onboarding of new staff members quickly and easily. Since their product is device agnostic, it makes it easy and cost-effective. As well as working in a variety of different. Cloud-based solutions with support teams that are responsive provide the industry with the products and services needed.
The Nuvola platform is true optimization at a hoteliers fingertips. The team itself at Nuvola is comprised of a dedicated group of former hoteliers and technology experts that are committed to delivering an intuitive and constantly evolving solution.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Ease of set up, use and general functionality. One-stop shop with several products and services under one umbrella, hence when there is a need to call out for support, the support team, in general is very knowledgeable. I am however concerned with the future CRS business model and minimum revenue for contracting with Sabre. Many independent / smaller properties will have a hard time reaching a specific revenue target and with that will not be considered for Sabre/CRS.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Ease of set up, use and general functionality. One-stop shop with several products and services under one umbrella, hence when there is a need to call out for support, the support team, in general is very knowledgeable.
I am however concerned with the future CRS business model and minimum revenue for contracting with Sabre. Many independent / smaller properties will have a hard time reaching a specific revenue target and with that will not be considered for Sabre/CRS.
Like Intelity, Nuvola was built by hoteliers for hoteliers, and their first-hand understanding of day-to-day hotel operations and robust reporting capabilities strengthen a hotel's overall operations, staff accountability, and guest engagement for a more enhanced guest experience.
In today's contactless world, products like these that Nuvola presents are invaluable and a necessity to thrive. Guests want the high touch service they expect in a contact free manner, and staff need similar considerations and ability to be responsive instantly. These products offer that capability and continue to enhance to meet the changing needs of the industry.
Take your time to look at the options and the flexibility of the product. There is a great opportunity to customize the setup and uses for your hotel and team. As the team comes from the hotel industry, they better understand your needs and can help customize the product to your needs.
The Nuvola team is a trusted technology partner that will scale with your organization. They provide attentive support, friendly service and detailed training. They offer nimble, cloud-based tools that help hoteliers optimize their operations and deliver unparalleled service.
Recommended by
Blanka Dewapura
Co-Owner/VP
@
Oceanid Hospitality Group
Amanda Tower
PR & Marketing
@
INTELITY
Audrey MacRae
Vice President
@
Maestro PMS
Sean Kline
Product Manager
@
StayNTouch
Jenna Ware
Product Manager
@
Springer Miller Systems
Blanka Dewapura
Co-Owner/VP
@
Oceanid Hospitality Group
Amanda Tower
PR & Marketing
@
INTELITY
Audrey MacRae
Vice President
@
Maestro PMS
Sean Kline
Product Manager
@
StayNTouch
Jenna Ware
Product Manager
@
Springer Miller Systems
Sarah Duguay
Marketing & Communications Specialist
@
WebRezPro Property Management System
Kylie Waters
Engineering Administrative Executive
@
Hilton Naples- Cooperhotels
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Support
Unverified
Sabre has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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