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Channel Connect (Sabre Synxis)
4.4 (53 REVIEWS)
Blanka, Amanda, Audrey + 4 more experts recommend Sabre
Read RecommendationsRanked 14 (out of 111) in Channel Managers
Advanced distribution made simple
85% recommended by 135 hotels
IHG, JA Resorts & Hotels, Alila Resorts & 132 others
Bell - AI powered product analyst
I analyzed all of Sabre’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Sabre/Synxis for its superior technology that enhances direct channel conversion and distribution reach, contributing to increased revenue. Its integration with multiple partners and stable system with minimal service interruptions are highly valued. However, some criticize the slow innovation on core platforms, cumbersome customer support, and tedious manual tasks. The platform excels in providing up-to-date booking engine enhancements and effective connectivity solutions.
IHG, JA Resorts & Hotels, Alila Resorts & 132 others
Read their reviewsSupport
Supportive
Hoteliers often highlight Sabre’s Channel Connect for its strong customer support. They appreciate the quick and responsive customer service for resolving issues promptly. The availability of knowledgeable account managers who guide users every step of the way is frequently mentioned as a positive experience. The support team's hands-on approach and accessibility through various channels like chat, phone, and email provide a valuable safety net, making users feel supported at every stage of their interaction with the system.
3 months ago
Verified
... Easy to implement and to use. Variety of connectivities available and great team to support with connections. Variety of useful reports. Quick customer service support. Helpful account managers that ...
See full reviewPresident RevOptimum
2 months ago
Verified
... Simplicity of the system with enhanced two-way integration with PMS systems, hands-on approach to channel management, robust GDS distribution and consortia opportunities and customer service improvements with the new ...
See full reviewDistribution Manager
2 months ago
Verified
... A required enhancement would be the addition of a distribution control page that visually represents all connected channels and connection status with mapping, availability and production detail. This would provide hotels with an intuitive way to monitor ...
See full reviewCluster Revenue Manager
20 days ago
Verified
... It will be better if can be arrange chinesse version training sections. It can be better understanding since the set up is not easy to understand very fast. ...
See full reviewAutomation
Streamlined
Hoteliers often praise the automation capabilities of Sabre Synxis's Channel Connect, highlighting its streamlined onboarding and efficient connection process with OTAs. Users appreciate the significant reduction in time required to start selling compared to previous systems. The automation features minimize manual tasks and errors, allowing for more efficient workflow management. This focus on automation results in a faster and more seamless integration experience, enhancing the overall efficiency of the distribution and channel management process.
3 months ago
Verified
... Add a report that shows set up rates for future and what was set up for the past (at least some period). Homepage, availability snapchat customized by rate plan. New reservations from homepage, to ...
See full reviewGm
3 months ago
Verified
... System can auto pop out all the information which already in SynXis and not require us to fill up any form ...
See full reviewPresident RevOptimum
2 months ago
Verified
... Synxis is a premier CRS System for Independent Hotels, offering robust distribution and channel management. ...
See full reviewPresident RevOptimum
2 months ago
Verified
... Enhanced e-communications with guest, more AI learning of those repeat guest signed up as members, integrated upsell tool and ability to add video to the booking engine. ...
See full reviewRevenue Manager
2 months ago
Verified
... The Sabre team made the onboarding process really easy and streamlined. We used another channel manager in the past and Sabre's process for connecting to the OTA's is far superior. We were connected ...
See full reviewIntegrations
Connected
Hoteliers often highlight the strong integration capabilities of Sabre’s Channel Managers product, emphasizing its seamless connections with various systems such as Property Management Systems (PMS) and other industry-standard software. Users consistently note that the integration process is straightforward and efficient, allowing for quick setup and minimal challenges. This ease of integration is credited with enhancing operational efficiency, as it reduces the manual workload associated with entering data across multiple platforms. Furthermore, users appreciate the reliability of these integrations, as they function consistently without syncing issues, ensuring smooth and uninterrupted operations. The flexibility of customizing integrations to meet specific operational needs is also frequently praised, indicating that Sabre provides a tailored experience that can accommodate unique business requirements.
3 months ago
Verified
... Easy to implement and to use. Variety of connectivities available and great team to support with connections. Variety of useful reports. Quick customer service support. Helpful account managers that ...
See full reviewGm
3 months ago
Verified
... System can auto pop out all the information which already in SynXis and not require us to fill up any form ...
See full reviewPresident RevOptimum
2 months ago
Verified
... Simplicity of the system with enhanced two-way integration with PMS systems, hands-on approach to channel management, robust GDS distribution and consortia opportunities and customer service ...
See full reviewRevenue Manager
2 months ago
Verified
... The Sabre team made the onboarding process really easy and streamlined. We used another channel manager in the past and Sabre's process for connecting to the OTA's is far superior. We were connected ...
See full reviewRevenue Manager
2 months ago
Verified
... The Sabre team made the onboarding process really easy and streamlined. We used another channel manager in the past and Sabre's process for connecting to the OTA's is far superior. We were connected ...
See full reviewRevenue Manager
2 months ago
Verified
... The Sabre team made the onboarding process really easy and streamlined. We used another channel manager in the past and Sabre's process for connecting to the OTA's is far superior. We were connected ...
See full reviewDistribution Manager
2 months ago
Verified
... One of the primary advantages of using Synxis lies in its reliability and its extensive portfolio of connected partners. This connectivity not only broadens market exposure but also supports hotels in targeting the right audience effectively. Additionally, Synxis provides the flexibility to manage operations at both the chain and individual hotel levels, enabling brands to tailor strategies that optimize their portfolio comprehensively. The platform's reporting capabilities are thorough, and with the integration ...
See full reviewDistribution Manager
2 months ago
Verified
... One of the primary advantages of using Synxis lies in its reliability and its extensive portfolio of connected partners. This connectivity not only broadens market exposure but also supports hotels in targeting the right audience effectively. Additionally, Synxis provides the flexibility to manage operations at both the chain and individual hotel levels, enabling brands to tailor strategies that optimize their portfolio comprehensively. The platform's reporting capabilities are thorough, and with the integration of Synxis Insights ...
See full reviewValue
Balanced
Hoteliers often appreciate Synxis for its strong value for money, noting that the system delivers substantial benefits at a competitive cost. They highlight the clarity in pricing, with no hidden fees, which aids in budgeting and evaluation. Users also mention the advantages of Synxis' extensive connectivity and the broad exposure it provides, enhancing their ability to reach targeted audiences. Additionally, Synxis stands out for its reliable features and comprehensive partner portfolio, contributing to an effective return on investment that meets or exceeds their expectations.
President RevOptimum
2 months ago
Verified
... Synxis is a premier CRS System for Independent Hotels, offering robust distribution and channel management. ...
See full reviewPresident RevOptimum
2 months ago
Verified
... Simplicity of the system with enhanced two-way integration with PMS systems, hands-on approach to channel management, robust GDS distribution and consortia opportunities and customer service ...
See full reviewDistribution Manager
2 months ago
Verified
... One of the primary advantages of using Synxis lies in its reliability and its extensive portfolio of connected partners. This connectivity not only broadens market exposure but also supports hotels ...
See full reviewFunctionality
Balanced
Hoteliers often highlight the functionality of Synxis, citing its comprehensive core features that effectively handle booking and reporting tasks. The system is noted for its reliability, with minimal issues of bugs or downtime reported. Synxis's feature set is complete, providing all expected tools and functions needed by independent hotels. Users appreciate the automation capabilities that streamline tasks such as reporting, enhancing operational efficiency. Furthermore, the insights and reporting offered by Synxis are considered actionable and easy to interpret, supporting decision-making processes. Overall, Synxis offers a robust functional suite crucial for enhancing hotel management and distribution capabilities.
3 months ago
Verified
... Easy to implement and to use. Variety of connectivities available and great team to support with connections. Variety of useful reports. Quick customer service support. Helpful account managers that ...
See full review
3 months ago
Verified
... Add a report that shows set up rates for future and what was set up for the past (at least some period). Homepage, availability snapchat customized by rate plan. New reservations from homepage, to ...
See full reviewGm
3 months ago
Verified
... System can auto pop out all the information which already in SynXis and not require us to fill up any form ...
See full reviewGm
3 months ago
Verified
... I feel we have to feel up a lot of Data dump which really take a lot of time to do this task. ...
See full reviewPresident RevOptimum
2 months ago
Verified
... Synxis is a premier CRS System for Independent Hotels, offering robust distribution and channel management. ...
See full reviewPresident RevOptimum
2 months ago
Verified
... Synxis is a premier CRS System for Independent Hotels, offering robust distribution and channel management. ...
See full reviewPresident RevOptimum
2 months ago
Verified
... Synxis is a premier CRS System for Independent Hotels, offering robust distribution and channel management. ...
See full reviewPresident RevOptimum
2 months ago
Verified
... Synxis is a premier CRS System for Independent Hotels, offering robust distribution and channel management. ...
See full reviewDistribution Manager
2 months ago
Verified
... One of the primary advantages of using Synxis lies in its reliability and its extensive portfolio of connected partners. This connectivity not only broadens market exposure but also supports hotels ...
See full reviewDistribution Manager
2 months ago
Verified
... One of the primary advantages of using Synxis lies in its reliability and its extensive portfolio of connected partners. This connectivity not only broadens market exposure but also supports hotels in targeting the right audience effectively. Additionally, Synxis provides the flexibility ...
See full reviewDistribution Manager
2 months ago
Verified
... A required enhancement would be the addition of a distribution control page that visually represents all connected channels and connection status with mapping, availability and production detail. ...
See full reviewCluster Revenue Manager
20 days ago
Verified
... More functional & package can be sell. Can sold goods.Like the dynamic rate set up in difference date. It is better than previous package function. ...
See full reviewUser Interface
Intuitive
Hoteliers often note that the user interface of Channel Connect (Sabre Synxis) offers ease of navigation with intuitive menus and features, making it simple to locate tools without extensive training. The visual design is modern and professional, which contributes positively to the overall user experience. However, responsiveness is an area of concern; some users have mentioned occasional lag, impacting the overall efficiency. The platform offers some level of customizability, allowing users to personalize dashboards and settings, enhancing usability for repeat users. Information clarity is generally rated highly, with data and graphs being clearly presented, aiding in quick and informed decision-making. Mobile compatibility has been highlighted as a strength, allowing hoteliers to effectively use the software across devices. Accessibility features, such as screen reader support, are noted but could see improvements for broader inclusivity.
3 months ago
Verified
... Add a report that shows set up rates for future and what was set up for the past (at least some period). Homepage, availability snapchat customized by rate plan. New reservations from homepage, to ...
See full review
3 months ago
Verified
... Add a report that shows set up rates for future and what was set up for the past (at least some period). Homepage, availability snapchat customized by rate plan. New reservations from homepage, to ...
See full review
3 months ago
Verified
... Add a report that shows set up rates for future and what was set up for the past (at least some period). Homepage, availability snapchat customized by rate plan. New reservations from homepage, to ...
See full reviewPresident RevOptimum
2 months ago
Verified
... Enhanced e-communications with guest, more AI learning of those repeat guest signed up as members, integrated upsell tool and ability to add video to the booking engine. ...
See full reviewDistribution Manager
2 months ago
Verified
... A required enhancement would be the addition of a distribution control page that visually represents all connected channels and connection status with mapping, availability and production detail. ...
See full reviewCluster Revenue Manager
20 days ago
Verified
... It will be better if can be arrange chinesse version training sections. It can be better understanding since the set up is not easy to understand very fast. ...
See full reviewWhat Types of Hotels Sabre is Popular For
Size
50 | Large (75-199 room)
19 | Medium (25-74 room)
7 | Small (10-24 room)
54 | X-Large (200+ room)
8 | X-Small (1-9 room)
Country
82 | United States of America
8 | Mexico
4 | United Arab Emirates
4 | Canada
3 | China
3 | Thailand
3 | Spain
2 | India
2 | Japan
2 | Singapore
2 | France
2 | Egypt
2 | Vietnam
2 | Germany
1 | Costa Rica
1 | Norway
1 | Hungary
1 | Virgin Islands, British
1 | Qatar
1 | South Africa
1 | Brazil
1 | Maldives
1 | Saudi Arabia
1 | Finland
1 | Greece
1 | Italy
1 | United Kingdom
Type
27 | Bed & Breakfast & Inns
60 | Boutiques
51 | Branded Hotels
2 | Casinos
39 | City Center Hotels
33 | Airport/Conference Hotels
13 | Extended Stay & Serviced Apartments
8 | Hostels
26 | Limited Service & Budget Hotels
83 | Luxury Hotels
2 | Motels
51 | Resorts
3 | Vacation Rentals & Villas
Region
94 | North America
13 | Europe
15 | Asia Pacific
8 | Middle East
2 | South America
1 | Central America
1 | Africa
Category
56 | Hotel Reservations Systems
82 | Booking Engine
53 | Channel Managers
39 | Staff Collaboration Tools
6 | Property Management Systems
3 | Digital Marketing Agencies
1 | Upselling Software
Didn’t find what you were looking for?
Capabilities
Sabre doesn’t have any benefits or use cases available
Features
Rate Management
Room Type Mapping
Automation & Syncing
Administration & Settings
Analytics & Reporting
Other
Recommended by
Achievements
This vendor's trending score is rising, Channel Connect (Sabre Synxis) is the #10 most trending product in the Channel Managers category (out of 111) and the #439 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreSabre’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Sabre Case Studies
Sabre doesn’t have any case studies available
References
"Sabre has helped us roll out a very ambitious Digital Marketing Strategy which has grown revenue from our website by close to 90% over a two year period. With their help we have not only increased website bookings, impacting our top line, but we have also grown the Cresta Hotels brand online."
"After the success of Nuvola as a piloted program at our Wyndham Grand Clearwater Resort property, we were inspired to launch Nuvola at Wyndham Grand Orlando Resort Bonnet Creek. While our older program before Nuvola was satisfactory for day-to-day operations, Nuvola provides an all-encompassing suite of staff facing solutions that marries the back of the house to the front of the house, while simultaneously providing guests with easy-to-use communication features like Guest Chat texting. Overall, one of the main reasons we decided to partner with Nuvola was because their system is a single-destination program that has many additional features, which is more efficient for our complex, fast-paced operation."
"SynXis Booking Engine offers us the design flexibility and conversion performance to drive growth in direct bookings across our properties globally. The team at Sabre has been collaborative and responsive to our needs. Their commitment to innovation is commendable and I highly recommend this product."
"During the height of the Covid-19 pandemic Springboard Hospitality took this opportunity to activate the chain level content management functionality within the SynXis CRS. This functionality has demonstrated benefits in improving forecast accuracy, streamlined reporting, PMS and RMS integration and scalable growth in our collection of hotels."
Featured Customers
Sabre doesn’t have any featured customers available
More Products by Sabre
Hotelier Rating
Hoteliers like Sabre/Synxis for its superior technology that enhances direct channel conversion and distribution reach, contributing to increased revenue. Its integration with multiple partners and stable system with minimal service interruptions are highly valued. However, some criticize the slow innovation on core platforms, cumbersome customer support, and tedious manual tasks. The platform excels in providing up-to-date booking engine enhancements and effective connectivity solutions.
AI-generated from the text of customer reviews
Looking for specific info?
Sabre retailing
Cluster Revenue Manager from 25-49 room Branded Hotel in Hong Kong (China)
OTA Channel Connect
Distribution Manager from 200 to 499 room Branded Hotel in Tam Tien (Vietnam)
Synxis CRS 2024 review
Distribution Manager from 100 to 199 room Casino in Wheatland (United States of America)
Best Channel Manager
Revenue Manager from 50-74 room Boutique in Scrub Island (Virgin Islands, British)
Synxis is a premier CRS System for Independent Hotels, offering robust distribution and channel management.
President RevOptimum from 500+ room in
I work with Sabre for channel connect
Gm from 200 to 499 room Luxury Hotel in Hong Kong (China)
Most efficient system on the market
from 200 to 499 room Branded Hotel in AlUla (Saudi Arabia)
Sabre/Synxis is best in class!
DVP of Revenue Management from 10 to 24 room Boutique in Shreveport (United States of America)
Excellent Support, Reliable Product
from 75-99 room Airport/Conference Hotel in Santa Rosa (United States of America)
Once setup it's the best CRS out there
VP Distribution from 1 to 4 room Branded Hotel in Chicago (United States of America)
Expert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
Knowledgeable support team. Ease of CRS set up and navigation. Ability to connect with various external partners. I like the fact that there are new partnerships and system enhancements, it is preferred to work with a partner under one umbrella.
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
Speed to market (yet recently there are delays, not sure if staffing is an issue). Ease of use. In general Sabre/Synxis is a solid partner, the support team, market managers are always very attentive.
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Ease of set up, use and general functionality. One-stop shop with several products and services under one umbrella, hence when there is a need to call out for support, the support team, in general is very knowledgeable. I am however concerned with the future CRS business model and minimum revenue for contracting with Sabre. Many independent / smaller properties will have a hard time reaching a specific revenue target and with that will not be considered for Sabre/CRS.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
News
Sabre
2 months ago
Sabre Hospitality Unveils SynXis Insights: A Game-Changing Data and Analytics Tool for Hoteliers
Sabre
6 months ago
Sabre Unveils the Next Evolution of Hospitality Retailing: SynXis Retailing
Sabre
8 months ago
Sabre Hospitality Renews Wyndham Following Accelerated Migration
Sabre
9 months ago
HotelREZ and Sabre Renew Decade-Long Technology Partnership
Sabre
1 year ago
Cinnamon Hotels & Resorts Selects Sabre’s SynXis Platform as it Eyes International Growth
Sabre
1 year ago
Habitas Group Implements Sabre's Hospitality Technology
Sabre
1 year ago
Hyatt Selects Sabre to Enhance Central Reservation System Capabilities
Sabre
1 year ago
Sabre Acquires e-Commerce Provider Techsembly to Expand and Accelerate its Hospitality Retailing Solutions
Sabre
3 years ago
Louvre Hotels Group Chooses Sabre’s Hospitality Solutions to Boost its Strategic Distribution Transformation and Support its Development
Sabre
4 years ago
Sabre and Google Develop Industry-First AI Technology for Travel
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Sabre has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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