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10 Best Payments Processing Software

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2021 Finalist HotelTechAwards
Hoteliers voted Profitroom as the #3 Payments Processing Software provider in the 2021 HotelTechAwards
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Profitroom Payments

HotelTech Logo score
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Thanks to full automation and connection with reservations, the verification of paid reservations is no longer a problem. Profitroom Payments, through its integration with Profitr...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted Profitroom as the #3 Payments Processing Software provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted SiteMinder as the #3 Payments Processing Software provider in the 2021 HotelTechAwards
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SiteMinder Pay

HotelTech Logo score
HT SCORE
84 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Say goodbye to complicated, unsecure and manual processes with managing payments. Integrated hotel payment technology makes it all easier. Simple and seamless, start taking paymen...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted SiteMinder as the #3 Payments Processing Software provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Mews as the #3 Payments Processing Software provider in the 2021 HotelTechAwards
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Mews Payments

HotelTech Logo score
HT SCORE
78 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Eliminate manual errors and free your staff from repetitive credit card data entry. Smart payment automation lets you ditch the awkward money conversations and focus on what’s r...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted Mews as the #3 Payments Processing Software provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Adyen as the #3 Payments Processing Software provider in the 2021 HotelTechAwards
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Adyen

HotelTech Logo score
HT SCORE
26 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Adyen (AMS: ADYEN) is the payments platform of choice for many of the world & leading companies, providing a modern end-to-end infrastructure connecting directly to Visa, Masterca...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted Adyen as the #3 Payments Processing Software provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Tenerum as the #3 Payments Processing Software provider in the 2021 HotelTechAwards
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Tenerum Gateway Services

HotelTech Logo score
HT SCORE
18 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Built from the ground up, employing the latest security and technologies with every facet designed around security and the safeguarding of data.

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted Tenerum as the #3 Payments Processing Software provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Planet as the #3 Payments Processing Software provider in the 2021 HotelTechAwards
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Planet

HotelTech Logo score
HT SCORE
13 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Planet is a revenue generating payments service provider serving over 600,000 Merchants and 100 Financial Partners in more than 70 markets on five continents. With over 1,400 paym...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted Planet as the #3 Payments Processing Software provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Shift4 Payments as the #3 Payments Processing Software provider in the 2021 HotelTechAwards
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Shift4 (DOLLARS ON THE NET)

HotelTech Logo score
HT SCORE
12 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Shift4, a leading developer of enterprise payment processing solutions, provides powerful, Web-based applications that allow merchants to turn their customers' credit, debit, chec...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted Shift4 Payments as the #3 Payments Processing Software provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Dingus as the #3 Payments Processing Software provider in the 2021 HotelTechAwards
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Book&Payment (DINGUS)

HotelTech Logo score
HT SCORE
9 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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A solution for managing booking receipts and for securing the credit cards sent through the different channels. Being certified in PCI, it has the ability to capture credit card d...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted Dingus as the #3 Payments Processing Software provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Merchant Link as the #3 Payments Processing Software provider in the 2021 HotelTechAwards
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Merchant Link

HotelTech Logo score
HT SCORE
8 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Merchant Link is a leading provider of cloud-based payment gateway and data security solutions, removing the risk and hassle of payments for more than 400,000 hotel, restaurant an...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted Merchant Link as the #3 Payments Processing Software provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Stripe as the #3 Payments Processing Software provider in the 2021 HotelTechAwards
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Stripe Payments

HotelTech Logo score
HT SCORE
8 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Geography: Regional
Geography: Global Verified Customer Support: Yes No
Finalist Badge
2021 Finalist HotelTechAwards
Hoteliers voted Stripe as the #3 Payments Processing Software provider in the 2021 HotelTechAwards
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Recent Payments Processing Software Articles

4 Common Hospitality Tech Stack Pitfalls (and How to Avoid Them)

by
Matthew Lynch
3 months ago

In the age of technology, connectivity is critical to property and brand-wide success—and it affects every aspect of rising industry trends around security and mobile payments. To find the right vendors and put the right tech in place, you need the right information. You need to know how the tech you’re looking at is going to integrate with the systems you already have in place. So before anything else, view the tech through the lens of your SOPs. What would a day in the life of your staff look like? Are there significant gaps in functionality or connectivity? If so, it’s a no-go right from the start. If not, it’s time to dig into specifics. Here are four key pitfalls for hoteliers to know and avoid in order to find success:   1. Hotels have more technology than ever—and when systems don’t communicate, the business consequences can be devastating. Between your PMS, POS, and staff collaboration tools, there’s plenty to worry about. Add in guest-facing tech and hotels can suddenly have more different solutions than time to sift through them. And if a single cog in the machine isn’t working in conjunction with other things, it can be a disaster for operations. Before signing up with a new vendor, make sure what they’re offering will integrate with the critical systems your property already uses on a daily basis. Your tech should maximize your staff’s efficiency, not add extra stress or unnecessary steps. To further ensure a quality integration, look for a vendor that builds their integrations directly. A more advanced integration is much more likely to be certified or otherwise validated by others.   2. When operations suffer due to bad integrations and siloed data, the guest experience suffers as well. When systems don’t communicate, information is either duplicated or never shared at all causing guest requests to never get fulfilled or get fulfilled twice. And this isn’t something staff can be expected to handle or track. The reality is, many simpler integrations pass less information which creates a shallow and less efficient system. Make sure you are getting integrations with depth—the more information your systems can share the better. If you want to ensure the vendor you are looking at has effective integration and consistent guest satisfaction, go to the source. Ask to speak to a customer who is currently using the integrations you need. Get your questions answered by someone who can vouch for how things affect the guest experience and day-to-day operations.   3. Security is absolutely essential to connectivity. Here’s what to watch out for on that front.  If a vendor declines a security audit, there’s a reason. A good place to start is by asking if their integrations meet industry standards from organizations like HTNG (Hospitality Technology Next Generation) or OTA (OpenTravel Alliance). Are they directly involved with those industry organizations? And find out if they have regular security audits. No confident vendor declines a security audit. They aren’t easy for anyone, but they’re necessary and they exist for a reason. You need to know if their system is secure. Declining an audit is a huge problem and an indicator a vendor may not be all they say they are. Seasoned vendors will understand that request from the beginning.   4. Payments are among the highest levels of integration to achieve and the thing everyone wants right now. Payments are the most in-demand integration: are the vendors you’re looking at prepared? If a vendor has payments capabilities right now, that’s an indicator they’re advanced and up to speed on the latest developments in hospitality. Ask: Do they process or facilitate mobile payments—namely, do they leverage a PCI-compliant payment gateway that has authorization and settlement capabilities specifically for lodging? If they do, huge green light. If not, a little worrying. Beyond the overall importance of connectivity and how it affects trends like security and payments, buyers should be looking for a trustworthy vendor above all else, and knowing which questions to ask during the buying process plays a key role in determining that. So there you have it: those are some of the red flags you should be watching for—but what are the green flags? If you want to find a vendor partner that goes above and beyond, there are two quick things to check for: a dedicated team for integrations and a product roadmap that demonstrates ongoing commitment to innovation. If a vendor has both of those things, they’re likely not just good at what they do, but great at it. For more in-depth vendor questions, check out 10 Questions to Ask Vendors Before Your Next Purchase.  

5 Strategies to Improve Your Hotel’s Digital Registration Process

by
Evan Chen
6 months ago

Digital registration for hotels is a win all around. It makes your hotel safer by reducing contact. It’s more convenient for guests. And it helps your staff keep better records. Many hotels were already moving towards digital registration because of these advantages, but the Covid-19 era caused everyone to rush towards digital registration whether they were ready or not. Now that we’ve all more or less settled into digital registration, it’s time to turn our focus towards making it better. With that in mind, this article aims to show you five immediately applicable steps you can take to improve your hotel’s digital registration process.   1. Collect guest data from the outset With guests finding hotels and registering online, it’s easier than ever to plug them into your marketing channels. With their permission, you can easily collect guests’ email and social media accounts. This allows you to reach out to them to keep your brand in the front of their mind, and it also allows you to use their data to learn what it is that makes guests choose your hotel over others. But it all starts with using data intentionally.    2. Leveraging popular messaging channels to set expectations When guests digitally register, it allows you to easily open communication channels before they ever even arrive. A texting toolkit like Akia can integrate with your property management systems (PMS) to personalize information and even automate many of the common queries, only directing the conversation to staff when necessary. This frees up staff time and it significantly quickens response times for customers.   3. Go fully contactless by offering mobile key The last thing people want after a long day of traveling is to stand in a slow-moving line at a hotel lobby. Even without the need for social distancing these days, it is simply a more convenient guest experience to enter a hotel and go directly to your room and then directly into a cozy hotel bed. Digital key platforms like Flexipass easily integrate with your digital registration process in order to provide the absolute most convenient guest experience possible.   4. Audit cybersecurity and data storage There’s a lot on the upside of digital registration, but let’s not ignore the downside. Data is currency these days, and we make ourselves targets when collecting a lot of digital data. Improving security is your responsibility, and it is also in your best interests; we’ve all seen a brand dragged through the mud after a security breach. A good PMS will have high quality security systems built into it. As you further integrate digital registration, it’s time to make sure that you and your staff are informed of security best practices and keeping the PMS up to date.   5. Focus on usability and experience design Hotels use a variety of programs from other companies in our digital world. Many of these digital platforms allow you to customize them in order to present your consistent brand image across all of the platforms; the platforms likely will even help you do this. It’s a step you should absolutely take. Your brand is the reason guests choose you over all the other hotels they see listed nearby, so make sure they see it bright and clear. -- With the rush to implement a hotel digital registration process, hoteliers need to make sure they are also providing the best customer experience possible. You will see the most immediate benefit to your hotel’s digital registration process by improving the data use, communication, convenience, security, and presentation of your digital platforms.   

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Recent Payments Processing Software News & Community Updates

Guestline launches GuestPay: A New, Contact-Free payments System for Hoteliers

Guestline
1 year ago

In the new ‘contact-free’ era, hoteliers will need to adapt the way they process and receive payments from guests to ensure they’re minimising contact, meeting guest expectations and protecting their revenue. Guestline announces the official launch of GuestPay, a simpler payment solution where hoteliers will only have to deal and integrate with one supplier, get their funds quicker and enjoy competitive rates…all whilst providing a secure and reliable payment platform for guests. For more information on this, hoteliers can attend the ‘Guest Payments Simplified’ webinar on 1st October by registering here. The current payment process is often complex and the source of much frustration for hotels - involving multiple providers and applications from the guest’s booking, to payment being credited into the hotel’s bank. Efficient processing of payments either pre, or post-stay is a vital factor to hoteliers, so cash flow can be managed easily period on period and revenue is tracked accurately. Often the process is fragmented, has multiple windows for potential fraud and has many points of contact. One payment provider Guestline has partnered with TrustPayments to provide GuestPay a single payment solution, that combines the operational and payment systems (payment gateway, merchant acquiring services and chip&pin terminals) into one centralised hub, ensuring a seamless and swift flow between the booking stage and payment into the hotel’s bank. A single, dedicated omnichannel provider who simplifies the process, negotiates better rates on your behalf and gives you faster access to your funds. GuestPay is here. Contact-free payments Paying securely before check-in couldn’t be easier and gives guests peace of mind for a contact-free arrival​. GuestPay enables the guest to settle their invoice or deposit payment pre-stay via a secure ‘Paylink’ that’s sent out from the PMS. Again, another automated, contact-free measure that helps hotels secure revenue and save time that’s also safe and convenient for guests. Andrew Williams, Product Strategy Director at Guestline explains; “It's no big secret, payment processes within the hospitality industry leave a lot to be desired. For too long, we have settled with work arounds, it is now time to say goodbye to complicated and long-winded payment systems that lack visibility and have steep costs. “Because the properties deal with multiple vendors, they struggle to reconcile payments and quite often don’t have a single view (and audit trail) of card spend for a guest as the details reside in multiple applications.With GuestPay, hoteliers will only deal with one, dedicated omni-channel provider that simplifies the process and gives them faster access to their funds. Through the power of numbers, we have negotiated competitive rates for all 2500+ hotels powered by Guestline so it will save hoteliers money and streamline processes…which ultimately will give them more time to spend with guests.” Secure payments Having a secure, fully integrated platform to make payments on is essential for guests and will help hotels reduce abandonment rates if guests feel that the platform is safe – guests take payment details seriously and need to be assured their details are being processed and stored securely. GuestPay is designed to lower the risk of fraudulent activity and minimise human error which can occur from working with multiple providers and manual processes.  It can also help with chargebacks – non secure payments over the phone quite often run the risk of being queried and charged back, or details are taken incorrectly, resulting in additional time spent and lost revenue. Reduced operational costs By working with a large community of hoteliers, Guestline can negotiate and offer more competitive rates on the hotelier’s behalf to help them reduce transaction fees and save money. With GuestPay, Guestline has established that a 60 room hotel is saving on average £2,000 per annum.  John Wallace, General Manager at The Churchill Hotel in York, an early adopter of GuestPay, added: “Since implementing GuestPay, I have saved a significant amount of money for our hotel as well as valuable time. Cashing up is now easier than ever and I’m not losing time trying to balance up. The onboarding team made it really easy for us and having just one portal is brilliant. Guestline support have always been helpful, and now they can look after any payment queries I have too.” How is the payment landscape changing? Corporates such as Amazon, Apple, Google and PayPal are becoming more invested in taking control of how their customer payments are handled. As a result, they are beginning to develop their own unique systems for payment processing. This will reduce external costs from the acquirer and give them more control over their own data insights and profitability.  Similarly, GuestPay is designed to allow hoteliers to take back control of their guests booking journey through offering one centralised and integrated system, by merging together Guestline’s existing payment gateway solution (e.g. Direct Booking Manager, Channel Manager, PMS and EPoS) with payment terminals (Pin Entry Device) and acquirer services (who settle the payment). Sarah Abernethy, Director of Account Management at TrustPayments commented: “GuestPay will reduce hidden costs being passed on by multiple providers and improve cash flow. By merging all the applications and services and having one dedicated provider, hoteliers will be able to take back control and reap the benefits. Hoteliers will also gain more visibility over the booking-to-payment flow, as guest payment data will all be stored and accessible in the same secure portal. We are delighted to be a part of this revolutionary product; it is an extremely exciting time for the industry.”