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Best 10 Guest Room Management Systems for Hotels 2025

Author img Jordan Hollander
| Last updated

QUICK SUMMARY

Having a guest room management system in your hotel can streamline operations while enhancing the guest experience by giving them control over their stay. From adjusting room settings like temperature and lighting to requesting housekeeping or room service, these systems reduce staff workload and improve efficiency. Instead of constant calls and inquiries, guests can manage their needs seamlessly, allowing hoteliers to focus on delivering exceptional service.

To help you find the best guest room management software, we surveyed 30 hoteliers across 4 countries and compiled the key insights into this comprehensive guide. Inside, you’ll find detailed product rankings, feature comparisons, pricing benchmarks, and integration capabilities to ensure you make the best choice for your property.

Guest Room Management Software Shortlist

Here are 10 of the top Guest Room Management Systems featured in this guide:

  1. 1. Canary Technologies — Best for saving time and improving communication.
  2. 2. Duve — Best for reducing front desk congestion
  3. 3. Mews — Best for automating guest requests with ease
  4. 4. Cloudbeds — Best for pre-arrival to post-stay guest communication and engagement.
  5. 5. LIKE MAGIC — Best for personalizing guest communication and enhancing their stay experience
  6. 6. HiJiffy — Best for automating guest interactions with instant, multilingual responses.
  7. 7. Bookboost AB — Best for automating guest communication with ease
  8. 8. SiteMinder — Best for creating tailored promotions based on guest preferences
  9. 9. hub OS — Best for managing guest communications in one place
  10. 10. Crave Interactive — Best for instant access to hotel amenities and services
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In-Depth Guide

What is Guest Room Management System

A hotel room management system is a software solution designed to help hotels and other lodging establishments manage their room inventory and reservations more efficiently. This system typically provides tools for managing reservations, room availability, pricing, billing, and customer information. With a hotel room management system, hotel staff can easily manage and update their room inventory in real-time, monitor occupancy rates, track guest preferences, and streamline check-in and check-out processes. The system may also include features such as housekeeping management, inventory management, and reporting and analytics tools to help hotel managers make data-driven decisions. A hotel room management system can help hotels improve their operational efficiency, enhance the guest experience, and increase revenue by optimizing room occupancy and pricing strategies.
Finding the right Guest Room Management System solution for your hotel depends on several variables ranging from user experience and pricing to functionality and support. This guide is designed to help you identify the best Guest Room Management System vendors, questions to ask on demos, read unbiased reviews from similar hoteliers and so much more.
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Rankings

Benefits

Features

Q&A

Rankings & Reviews

Guest Room Management System Vendor Shortlist

Find the Best Guest Room Management System for Your Hotel

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  • Featured Fit: The default sort first shows vendors who are actively looking to connect with hotels in your region and then secondarily by Premium Members and HT Score.
  • Ht Score: The Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, customer support, user reviews, expert recommendations, integrations availability and geographic reach to help buyers better understand their products.
  • Popularity: Sorts listings by number of user reviews and reported installs, most to least.

dormakaba

4.5 (22 reviews)
Ht score logo unranked
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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This product is trending

This vendor's trending score is rising, Dormakaba RT Plus is the #1 most trending product in the Guest Room Management System category (out of 18) and the #105 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
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RECOMMENDED BY
+10 MORE

DOWHAT

Personalize Guest Experiences through IoT Room Control
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This product is trending

This vendor's trending score is rising, Smart IoT by DOWHAT is the #2 most trending product in the Guest Room Management System category (out of 18) and the #381 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
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RECOMMENDED BY
+7 MORE

KeyNest

Your Hotel’s 24/7 key management kiosk
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RECOMMENDED BY

Smartcon Solutions

Energy Management, Lighting, Room Automation Controls, Mobile Room Control Applications, Hotels, Network Systems, Hospitality Vendor Integration , Building Optimization, Building Management Systems, Voice Activated Room Controls, Installation, Support, Building Analytics, HVAC, Property Management Systems, Thermostats, switches, and TV Control
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This product is trending

This vendor's trending score is rising, Smartcon Solutions is the #11 most trending product in the Guest Room Management System category (out of 18) and the #1162 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
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Signify

Connected LED lighting delivers energy efficient, mood-enhancing lighting scenes from the lobby, restaurants and ballroom to the guest rooms.
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Evolve Guest Controls

Energy Management, Lighting Controls, Automation and Control, Intelligent Buildings, Hotel Technology, Z-wave, Window Covering and Shading, Environmental Controls, and Guest Experience
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Crestron Electronics

Engineering, Automated Control Systems, Audio/Video, Lighting, Manufacturing, Technology, and Commercial Solutions
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Control4

Smart Home, Home Automation, Home Control, ZigBee, Digital Living, Smart Grid, Smart Energy, Energy Management, Networking, and Security
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Nuki

We are pioneers shaping the category we established. We are market leader. We are the reference. We are THE SMART LOCK.
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INTEREL

Creating intelligent sustainable environments
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BENEFITS

Benefits of Using a Rooms Management System

A hotel room management system offers several benefits to hotels, including:

  1. Streamlined operations: With a hotel room management system, hotel staff can easily manage and update room inventory in real-time, monitor occupancy rates, and streamline check-in and check-out processes, leading to more efficient hotel operations.

  2. Improved guest experience: A hotel room management system allows hotels to better understand their guests' preferences and needs, leading to a more personalized and enjoyable guest experience.

  3. Enhanced revenue management: A hotel room management system provides hotels with the tools to optimize room occupancy and pricing strategies, leading to increased revenue.

  4. Better data management: With a hotel room management system, hotels can easily store and access guest information and data, allowing them to make informed decisions and improve their business strategies.

  5. Increased productivity: A hotel room management system automates many manual processes, freeing up staff time to focus on other important tasks and leading to increased productivity.

FEATURES

Hotel Rooms Management System Key Features

Some of the most important features of a hotel room management system include:

  1. Reservation management: This feature allows hotels to manage reservations, including bookings, cancellations, and modifications.

  2. Room availability and inventory management: This feature helps hotels keep track of room availability and inventory in real-time, ensuring that rooms are not overbooked.

  3. Pricing and revenue management: This feature helps hotels optimize pricing and revenue management strategies, including dynamic pricing, special promotions, and revenue forecasting.

  4. Check-in and check-out management: This feature streamlines the check-in and check-out process, reducing wait times for guests and enhancing the overall guest experience.

  5. Housekeeping management: This feature allows hotels to manage housekeeping tasks, including room cleaning schedules and inventory of supplies.

  6. Customer relationship management: This feature allows hotels to store and manage guest information and preferences, providing personalized services and enhancing the guest experience.

  7. Reporting and analytics: This feature provides hotels with valuable insights into their operations, including occupancy rates, revenue, and customer feedback, helping them make data-driven decisions.

FAQs

Hoteliers Also Ask

Larger hotels and resorts must leverage a hotel room management system for several reasons. First, a room management system can help automate many manual tasks, such as room inventory management, room service requests, and meeting room booking, streamlining operations and improving efficiency. A guest room management system can provide real-time updates on room status, occupancy, and pricing, helping hotels make data-driven decisions. By integrating with a property management system (PMS), a hotel room management system can also provide a user-friendly interface for front desk staff to manage check-in, access control, and keycard management. For larger hotels and resorts, meeting rooms and conference rooms are a critical part of the hotel industry. A room management system can provide real-time updates on the availability of meeting rooms, allowing guests to book them through a mobile app or website. Additionally, a building management system (BMS) can be integrated with a room management system to control the HVAC and room temperature in real-time, saving energy and improving the guest experience. A hotel room management system can also help larger hotels and resorts comply with GDPR regulations by securely storing guest information and providing access control to authorized users. A room management system is critical for larger hotels and resorts to improve their operations, enhance the guest experience, and increase revenue through better pricing and occupancy management.

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RELATED CATEGORIES

1. Hotel Keyless Entry Systems
2. Guest Messaging Software
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