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Customer Alliance

Customer Alliance

Ranked 4th in Reputation / Review Management

Headquartered in Berlin (Germany)

68 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence
68 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence
The 2019 Hotelier's Guide to Reputation Management Software
Free download

Overview

90% recommend
Customer Service
4.6
Ease of Use
4.5
ROI
4.2
Implementation
4.5

Company info

Founded in 2009
Employees 87
Headquarter Berlin (Germany)

Markets served

  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
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what customers are saying

Revenue & Expansons Development from Extended Stay

easy to use, fast reports, easy benchmarking, fantastic way to collect guest feedbacks.

directora from Budget Property

The ease of use. It is very visual, so it is a very comfortable tool. (translated from Spanish) (Original) La facilidad de uso. Es muy visual por lo que es una herramienta muy cómoda.

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Manager from Villas

The overview on the website. The language selection. Easy handling. Individuality.

Gerente Administrativo from Boutique hotel

Customer Alliance has been constantly improving the platform since I start using it many years ago.

Owner from Bed & Breakfast

may be better with some types of distribution channels Do not cover the entire planet...

Manager from City Center Hotel

I'm sorry but i do not know how could be improved, its already pretty good.

Screenshots & video

90%usability

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