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Customer Alliance

Customer Alliance

Ranked 8th in Reputation / Review Management

Headquartered in Berlin (Germany)

55 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence
55 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence
The 2019 Hotelier's Guide to Reputation Management Software
Free download

Overview

87% recommend
Customer Service
4.3
Ease of Use
4.5
ROI
4.1
Implementation
4.3

Company info

Founded in 2009
Employees 87
Headquarter Berlin (Germany)

Markets served

  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa

what customers are saying

General Manager from Boutique hotel

Easy to use Review Management Tool. We are using Customer Alliance every day to analyse our reviews an motivate our staff. Super quick support if needed!

Gerente Administrativo from Boutique hotel

Customer Alliance is a very useful tool to be aware of your guests experiences comments! great tool !!!

Owner from Bed & Breakfast

(translated from French) Original: Merci Customer Alliance Vous nous facilitez la vie en organisant au mieux notre e r├ęputaiton avec votre logociel performant !!!

CEO from Boutique hotel

The reviews shown in the backend do not show the clients' names even if the name is given to the portal. Thus one has to log in each time into the appropriate portal in order to find out which guest placed the review which is important if there has been a complain concerning the room or one has to find out the date of stay to address the complain. Is it possible to show the name of the guest in your backend?

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Screenshots & video

90%usability

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