A mobile all-in-one POS platform designed for hotel restaurants.
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RetailKey (by HotelKey)
2.0 (1 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
RetailKey (by HotelKey)
Unranked in Hotel POS Systems
RetailKey provides a user-friendly interface to get your outlet up and running in no time.
89% recommended by 35 hotels
More than 50% of HotelKey’s reviews come from United States.
What is HotelKey?
Founded in 2015 | Headquarters in Carrollton (United States) | 150 employees
RetailKey (by HotelKey) is a comprehensive point-of-sale (POS) system designed to cater to the unique needs of retail businesses of all sizes. The cloud-native platform offers advanced inventory management capabilities, ensuring that stock levels are always accurate and manageable. It features intelligent reporting and analytics, providing deep insights into sales patterns and customer preferences, which helps make data-driven decisions to enhance profitability.
The system also supports easy and secure payments, streamlining the checkout process for both employees and customers. RetailKey is highly customizable, allowing you to tailor its functionalities to match your specific business requirements, thereby simplifying operations and improving the overall customer experience.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of HotelKey products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
HotelKey Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
HotelKey Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by HotelKey
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
HotelKey's Provided Description:
"Whether you’re opening a new business or upgrading the system in your current operation, finding a point of sale that increases profitability and simplifies the employee and customer experience is key. HotelKey's POS system, RetailKey, is purpose-built and personalized to you and your company's needs, no matter the size or location. RetailKey gives you advanced inventory management capabilities, Intelligent reporting & analytics, easy payments, and more all on a 100% cloud-native system."
FAQs
Capabilities
Manage on Multiple Devices
Manage on Multiple Devices
Simplify placing and order completion through an all-in-one dashboard using any device, including desktop, laptop, or tablet.
Predictive Ordering
Predictive Ordering
Automatically track and order products with RetailKey’s intuitive Predictive Ordering configuration. The Predictive Ordering feature is data-based and easily lets you track your inventory and orders.
Scan UPC Codes From Device
Scan UPC Codes From Device
Scan UPC codes in your pantry by using a tablet camera or a handheld device, depending on what device the POS is running on. When the UPC code gets scanned, the pantry item will auto-populate into the cart.
Waitstaff Table Assignment
Waitstaff Table Assignment
Streamline your restaurant operations by assigning waitstaff to tables, while receiving table updates in real-time.
Kitchen Display System
Kitchen Display System
Simplify order organization and dispatch by utilizing a Kitchen Display System on any smart screen.
Features
Order Management
4/5 features
Inventory Management
4/5 features
CRM & Loyalty
4/5 features
Accounting
4/5 features
Payments
4/5 features
Analytics & Insights
4/5 features
Delivery
4/5 features
Other
0/2 features
Q4 '26 Hotel POS Systems Survey Insights
Is HotelKey a good fit for your hotel?
Rank
Hotel size
Popular alternatives
#3
of 6
Large
94%
(19)
Mews is a top Hotel POS Systems pick among large hotels on HotelTechReport, praised for centralizing the guest journey by integrating reception and reservation operations, which enhances efficiency and allows staff to focus more on guest interactions.
#2
of 4
Enterprise
90%
(12)
Agilysys Hospitality Solutions is a top Hotel POS Systems pick among large hotels on HotelTechReport, noted for reducing manual entry through integration with Versa, paving the way for improved group landing pages that enhance clarity for guests.
#1
of 4
Mid-sized
95%
(105)
HOTELTIME is a top Hotel POS Systems pick among mid-sized hotels on HotelTechReport, recognized for its capable integration with spa management, enhancing operational clarity across departments. Users appreciate that it allows "easy to do check-ins and check-outs," streamlining workflows effectively.
Large
94%
(19)
#3
of 6
Mews is a top Hotel POS Systems pick among large hotels on HotelTechReport, praised for centralizing the guest journey by integrating reception and reservation operations, which enhances efficiency and allows staff to focus more on guest interactions.
Enterprise
90%
(12)
#2
of 4
Agilysys Hospitality Solutions is a top Hotel POS Systems pick among large hotels on HotelTechReport, noted for reducing manual entry through integration with Versa, paving the way for improved group landing pages that enhance clarity for guests.
Mid-sized
95%
(105)
#1
of 4
HOTELTIME is a top Hotel POS Systems pick among mid-sized hotels on HotelTechReport, recognized for its capable integration with spa management, enhancing operational clarity across departments. Users appreciate that it allows "easy to do check-ins and check-outs," streamlining workflows effectively.
Rank
Region
Popular alternatives
#1
of 5
Europe
95%
(206)
HOTELTIME is a top Hotel POS Systems pick among mid-sized hotels in Europe on HotelTechReport, praised for its cloud-based access that allows managers to oversee operations and make changes from anywhere. Users highlight the system's ability to link the PMS with restaurant operations, ensuring a seamless experience for both staff and guests.
#2
of 4
Asia Pacific
88%
(36)
HOTELTIME is a top Hotel POS Systems pick among Asia Pacific on HotelTechReport for its responsive customer support, ensuring hoteliers receive quick resolutions to issues and valuable assistance during critical times. This level of support is crucial for maintaining smooth operations in the hospitality industry.
#2
of 4
North America
76%
(28)
Agilysys Hospitality Solutions is a top Hotel POS Systems pick among mid-sized hotels in North America on HotelTechReport, thanks to its InfoGenesis POS. The system excels at simplifying ordering with consumer tablets, allowing servers to take orders and process payments tableside, eliminating errors and enhancing guest interaction.
Europe
95%
(206)
#1
of 5
HOTELTIME is a top Hotel POS Systems pick among mid-sized hotels in Europe on HotelTechReport, praised for its cloud-based access that allows managers to oversee operations and make changes from anywhere. Users highlight the system's ability to link the PMS with restaurant operations, ensuring a seamless experience for both staff and guests.
Asia Pacific
88%
(36)
#2
of 4
HOTELTIME is a top Hotel POS Systems pick among Asia Pacific on HotelTechReport for its responsive customer support, ensuring hoteliers receive quick resolutions to issues and valuable assistance during critical times. This level of support is crucial for maintaining smooth operations in the hospitality industry.
North America
76%
(28)
#2
of 4
Agilysys Hospitality Solutions is a top Hotel POS Systems pick among mid-sized hotels in North America on HotelTechReport, thanks to its InfoGenesis POS. The system excels at simplifying ordering with consumer tablets, allowing servers to take orders and process payments tableside, eliminating errors and enhancing guest interaction.
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HotelKey Reviews Summary
Ease of Use
1.0/5
Customer Support
1.0/5
ROI
1.0/5
Implementation
1.0/5
Recommended by
Achievements
This vendor's trending score is rising, RetailKey (by HotelKey) is the #119 most trending product in the Hotel POS Systems category (out of 135) and the #2522 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreHotelKey’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
HotelKey Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Compare HotelKey to Top Alternatives
Vento POS is a superior cloud-based POS and stock system for restaurants & bars
The trusted POS for the world’s top hotels
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Hotelier Rating
Looking for specific info?
4
Not full full service city hotels.
Director of rooms from 100 to 199 room Bed & Breakfast & Inn in Boston (United States)
Verified
3 years ago
Just that that I am able to login in anywhere but only have to because it makes so many errors.
United States
United States
Director of rooms
Large Hotel
- 1
It looks like HotelKey is not recommended by any hotels
Check out the top 10 most recommended HotelKey alternativesExpert Q&A and Partner Recommendations
Submit Recommendation
HotelKey hasn’t been recommended by any experts or partners yet
Learn more about expert recommendationsHotelKey Integrations
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Support
Unverified
HotelKey has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2027
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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Verified
0 seconds ago
Products Reviewed
What do you like most?
What do you dislike or think could be improved?
0.0
Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
Implementation
0.0/5
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