RetailKey (by HotelKey)

2.0 (1 REVIEWS)

HT Score

0 out of 100

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RetailKey (by HotelKey)

2.0 (1 REVIEWS)

Unranked in Hotel Restaurant POS Systems

RetailKey provides a user-friendly interface to get your outlet up and running in no time.

89% recommended by 35 hotels

More than 50% of HotelKey’s reviews come from United States of America.

Features

Order Management

4/5 features

Self Service Table-side Ordering

Use digital menus and contactless payments to let your guests take over their ordering experience.
Upselling

Let customers control their experience and increase check size with product modifiers and upsells
Digital Menus

Manage online menus quickly and easily across all locations and send all your online orders directly to your POS.
Advanced Ordering

Give guests the option to order hours or even days in advance.
Discounts & Promotions

Create discounts and promotions to drive more revenue.
Mobile Ordering

Enable customers to place orders online.
Integrated Kitchen Display

Simplify order management by receiving in-person and online orders directly to the kitchen. Prioritize in-person vs online orders, track ticket times and more to take control of your efficiency and deliver an amazing customer experience.

Inventory Management

4/5 features

Inventory Management

One of the most important functions of a POS system, inventory management, at its very essence, keeps track of all products so you know when it’s time to order/or not order specific products. Simplify inventory management with real-time deductions as menu items are sold and automatic replenishments when you receive inventory
Ingredient Management

Eliminate manual stock counting and spreadsheets, view current stock on hand and current stock value.
Stock Reporting

Track how much inventory has been purchased, produced, wasted or sold with stock reporting.
Stock Alerts

Review inventory in real time, get low stock alerts and automate your recurring orders to your suppliers.
Recipe Costing

Calculate recipe costs and margins by tracking every ingredient—and any price fluctuations.
Food Cost Reporting

Manage your stock, analyze your food cost reports and always get the actual performance on your profit margins.
Report Exporting

Export inventory, food cost and sales reports to leverage in meetings or to import into other tools.

CRM & Loyalty

4/5 features

Customer Management

Building strong relationships with your customers will lead to repeat business. A POS should have customer relationship management (CRM) to track all customer data.
Discounts & Promotions

Create discounts and promotions to drive more revenue.
Guest Profiles

Track customer behavior, spend and preferences over time.
Rewards Program
Marketing Campaigns

Create email or text message based marketing campaigns.
Customer Insights Reports

Track customer spending habits and results of your promotional efforts all from one dashboard.
Segmentation

Ability to create customer segments based on purchasing behavior and preferences.
Physical Loyalty Cards

Accounting

4/5 features

Discounts & Promotions

Create discounts and promotions to drive more revenue.
Customer Insights Reports

Track customer spending habits and results of your promotional efforts all from one dashboard.
Payment Log Reports
Accounting Software Integrations

Integrate directly with accounting softwares like Quickbooks, Xero and Sage to reduce manual entry and errors.
Mapping

Map and record different product categories and payment types any way you want
Sync Error Alerts

Get email notifications when any sync errors occur

Payments

4/5 features

Gift cards

Create, sell and manage digital and physical gift cards to drive revenue.
Upselling

Let customers control their experience and increase check size with product modifiers and upsells
Discounts & Promotions

Create discounts and promotions to drive more revenue.
Customer Insights Reports

Track customer spending habits and results of your promotional efforts all from one dashboard.
PCI Compliant
Check Splitting
Chargeback Management & Fraud Prevention
Payment Log Reports

Analytics & Insights

4/5 features

Employee Reporting and Management

The performance of your employees can make or break the success of your store. Having the ability to set sales targets as well as know who your top performers are and who requires extra coaching will help increase sales.
Sales Reporting

On the surface, most POS systems enable you to look at your sales. The difference lies in how those numbers are presented, the ease at which data can be accessed and how much detail you get.
Menu Performance Reporting

Get a detailed breakdown of your menu’s performance and feature your best dishes more prominently to optimize your menu.
Server Recommendations

Get actionable insights that are easy to understand, help improve staff performance and train servers to upsell items that need more promotion.
Server Level Reporting

Track staff performance to identify top performers to help boost their earnings and uncover coaching opportunities.
Guest Profiles

Track customer behavior, spend and preferences over time.
Mobile Analytics

Mobile or web based app that allows you to easily checkin on your restaurant's performance throughout the day from your mobile device without the need for spreadsheets or calculators.
Food Cost Reporting

Manage your stock, analyze your food cost reports and always get the actual performance on your profit margins.
Report Exporting

Export inventory, food cost and sales reports to leverage in meetings or to import into other tools.
Customer Insights Reports

Track customer spending habits and results of your promotional efforts all from one dashboard.

Delivery

4/5 features

Multi-platform Consolidation

Consolidate online orders on one single screen
Uber Eats
Door Dash
Delivery Menu Customization

Create customized delivery menus to optimize for higher margin items that travel well.
Discounts & Promotions

Create discounts and promotions to drive more revenue.
Review Collection

Capture and promote reviews from delivery orders to attract more customers.
Menu Sync

Sync your menu with delivery platforms to minimize repetitive and time consuming menu updating.

Other

0/2 features

On-Premise
Cloud Based

HotelKey Reviews Summary

2.0

Poor

1 reviews

Ease of Use

1.0/5

Customer Support

1.0/5

ROI

1.0/5

Implementation

1.0/5

Hotel Management Software Ranked #26 out of 78

Hotel Restaurant POS Systems Ranked #11 out of 147

HotelKey Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

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HotelKey Integrations

Company	Functionality
Canary Technologies 96% recommended by 1772 hotels	Cyber Security & Fraud Prevention +4 more
Actabl 93% recommended by 1568 hotels	Scheduling & Workforce Management
Duetto 94% recommended by 579 hotels	Business Intelligence
M3 89% recommended by 564 hotels	Hotel Accounting Software
RoomPriceGenie 96% recommended by 557 hotels	Revenue Management Systems
IDeaS 92% recommended by 519 hotels	Revenue Management Systems
Cendyn 89% recommended by 274 hotels	Hotel Reservations Software
This integration hasn’t been verified by TrustYou yet. TrustYou 88% recommended by 271 hotels	Reputation Management
Sertifi by Flywire 95% recommended by 212 hotels	Cyber Security & Fraud Prevention
Inn-Flow 97% recommended by 211 hotels	Hotel Accounting Software

Browse all integrations (27)

Support

Unverified

HotelKey has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

2025

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Recommended

89%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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RetailKey (by HotelKey)

What is HotelKey?

Self Service Table-side Ordering

Upselling

Digital Menus

Advanced Ordering

Discounts & Promotions

Mobile Ordering

Integrated Kitchen Display

Inventory Management

Ingredient Management

Stock Reporting

Stock Alerts

Recipe Costing

Food Cost Reporting

Report Exporting

Customer Management

Discounts & Promotions

Guest Profiles

Rewards Program

Marketing Campaigns

Customer Insights Reports

Segmentation

Physical Loyalty Cards

Discounts & Promotions

Customer Insights Reports

Payment Log Reports

Accounting Software Integrations

Mapping

Sync Error Alerts

Gift cards

Upselling

Discounts & Promotions

Customer Insights Reports

PCI Compliant

Check Splitting

Chargeback Management & Fraud Prevention

Payment Log Reports

Employee Reporting and Management

Sales Reporting

Menu Performance Reporting

Server Recommendations

Server Level Reporting

Guest Profiles

Mobile Analytics

Food Cost Reporting

Report Exporting

Customer Insights Reports

Multi-platform Consolidation

Uber Eats

Door Dash

Delivery Menu Customization

Discounts & Promotions

Review Collection

Menu Sync

On-Premise

Cloud Based

HotelKey Reviews Summary

HotelKey Pricing

HotelKey Reviews

HotelKey Integrations

Support

Unverified

Support Not Verified

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