Runtriz

Ranked 4 (out of 66) in Hotel Guest Apps

Hotel Guest Apps

For more than 15 years, Runtriz has helped the hospitality industy engage with guests before, during...

Ratings Snapshot

Certificate of Excellence
Read 38 reviews
89%
Recommend
HTR Score icon
HT SCORE
92 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #4 out of 66 in Hotel Guest Apps

Ease of Use
4.7/5
ROI
4.2/5
Implementation
4.2/5
Customer Support
4.5/5
Verified Customer Support

Runtriz’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Limited Service & Budget Hotels 33 verified reviews
    90%
  • Branded Hotels 33 verified reviews
    90%
  • Bed & Breakfast & Inns 11 verified reviews
    91%
  • Motels 6 verified reviews
    87%
  • City Center Hotels 5 verified reviews
    94%
  • Extended Stay & Serviced Apartments 3 verified reviews
    97%
  • Resorts 3 verified reviews
    90%
  • RV Parks & Campgrounds 2 verified reviews
    90%
  • Airport/Conference Hotels 2 verified reviews
    100%
  • Casinos 1 verified reviews
    90%
  • Boutiques 1 verified reviews
    100%

Runtriz Overview

Runtriz Overview

Runtriz Mobile Guest Engagement Solutions provide properties with scalable, flexible, easy to use applications, which drive revenue, improve customer loyalty, and increase NPS and GSS. We have served over 2,500 properties in over 120 countries, including three of the top 10 hotel brands. Our portfolio includes boutique hotels, resorts, casinos, luxury hotels, and limited-service hotels. Our Solut...

About Runtriz View website

Founded in 2006 | Headquarters in Los Angeles United States | 13 employees

Runtriz is a leading developer of software solutions for the hospitality industry, powering the digital and mobile strategies of many of the world's top casinos...

Other Products by Runtriz

Integrates with

  • Mobile Key & Keyless Entry
  • Contactless Check-in
  • Property Management Systems
Browse integrations (13 verified)

What customers love about Runtriz

Like 89% recommend

Guest Service Agent in Bozeman (United States)

Runtriz effectively gets our guests ready to do a quick check-in. The format is easy to understand and guests enjoy answering questions before check-in.

Marketing Manager

We've had attentive service from our most recent reps who have listened to us when it comes to features we've desired and helped to find solutions for our concerns.

Manager

Ease of using, great way to communicate with guests before and after arrival. I do recommend this app and wish all guests complete it which will help expedite the check in process.

General Manager

Its very User friendly when it comes to operating, very effective to communicate and request management, compatible, no technical issues

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Expert Q&A and Partner Recommendations

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Recommended by

Features

Communication & Messaging

4/5 features

Content Management

4/5 features

Upselling

4/5 features

Request Management

4/5 features

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Clients & references

References & testimonials

Testimonial avatar
"We've had a great experience with Runtriz from the beginning. The implementation and the platform couldn't be easier! Our team and guests love the ability to connect with the front desk using the m...
Tyson Ghostkeeper Regional Director of Operations at the Mouallem Management Group
Testimonial avatar
"We are extremely excited with our experience with the Runtriz platform!"
Nathan Kremer General Manager at the Best Western Premier Nicollet Inn

Featured partners

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Awards & Certifications

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Runtriz doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • Canada

38 Verified Runtriz Reviews

Likelihood to Recommend
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March 14, 2022

Runtriz Review: Runtriz is so helpful for pre checkin arrivals

Recommend 9/10
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What do you like most?

Runtriz sends out emails the day before arrival for all of our guests with email addresses, with the option for guest to pre check in (pre arrival). It is so helpful to know in advance if a guest has any ...

What do you dislike or think could be improved?

Setting up the forms is sometimes confusing. We could ask for help every time, but seems to be a waste of your staff. If we could also have a bar at the top (like word has) to add bold lettering, etc inst...

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
3

March 12, 2022

Runtriz Review: GREAT PLATFORM TO COMMUNICATE WITH THE GUEST

Recommend 10/10
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What do you like most?

USERFRIENDLY, VERY ATTRACTIVE SETUP, AND EASY TO MANAGE, USEFUL GADGET WHILE S[READING INFORMATION. CONNECTIVITY IS GREAT. NEVER HAD ISSUES WITH THE SOFTWARE TILL NOW. THIS APP HELPS US CONNECT OUR LOCAL ...

What do you dislike or think could be improved?

I REALLY DON'T SEE A LOT OF ISSUES WITH THIS RUN TRIZ PLATFORM. IT IS ACTUALLY A GREAT TOOL TO COMMUNICATE. I HOPE THEY COME UP WITH AN UPGRADE THAT CONNECTS WITH OUR DOOR LOCK TO TAP AND DIRECTLY ENTER A...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

March 12, 2022

Runtriz Review: Works like a dream

Recommend 10/10
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What do you like most?

I like how easy it is to programme and I especially love the support from the team enabling s to make easy changes

What do you dislike or think could be improved?

Very little if anything at present except for the mobile key interface which can be a little clunky at times

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

March 12, 2022

Runtriz Review: Runtriz helps us stay in touch with our guest

General Manager from Branded Hotels in McCall (United States of America)

Recommend 10/10
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What do you like most?

Its very easy for our staff to use and communicate with our hotel guest. Its a major time saver when guest use the pre-checkin feature.

What do you dislike or think could be improved?

Runtriz has been a huge improvement with communicating with our guest. Runtriz is creating revenue when guest check-in on line requesting upgrades.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

March 12, 2022

Runtriz Review: It is convenient but could be more modern.

Recommend 7/10
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What do you like most?

I think it is easy to use. Helpful for the stuff around my hotel. It’s easy to see what the guests want but it’s something that can be so much better.

What do you dislike or think could be improved?

I think it can be more modern. Computer programs these days are more accessible and easier to understand. This is simple , but it could be so much more. The notifications could be better so we can get to ...

Customer Support
3
Ease of Use
5
Value for money
2
Implementation
4

March 12, 2022

Runtriz Review: It is useful

Sales Manager from Motels in Campton (United States of America)

Recommend 8/10
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What do you like most?

Quick communication with guest without calling. As well as pre register to make check in process easy for guest and Desk Clark.

What do you dislike or think could be improved?

A Phone App would make things a lot more quicker and user friendly. Maybe little bit more colorful and artwork on the website.

Customer Support
4
Ease of Use
4
Value for money
4
Implementation
4

Pricing

Implementation fee
$2501-$7500
Monthly service fee
Less than $1000/month

Recent News & Content

Recent press releases

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Resources & reports

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Popular Runtriz Integrations

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