Ratings Snapshot
89%
Recommend
#4
Popularity index
HT SCORE
92 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked #4 out of 66 in Hotel Guest Apps
Ease of Use
4.7/5
ROI
4.2/5
Implementation
4.2/5
Customer Support
4.5/5
Verified Customer Support
Runtriz’s customer support processes haven’t yet been verified by Hotel Tech Report.
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Runtriz Overview
Runtriz Overview
Runtriz Mobile Guest Engagement Solutions provide properties with scalable, flexible, easy to use applications, which drive revenue, improve customer loyalty, and increase NPS and GSS. We have served over 2,500 properties in over 120 countries, including three of the top 10 hotel brands. Our portfolio includes boutique hotels, resorts, casinos, luxury hotels, and limited-service hotels. Our Solut...
About Runtriz View website
Founded in 2006 | Headquarters in Los Angeles United States | 13 employeesRuntriz is a leading developer of software solutions for the hospitality industry, powering the digital and mobile strategies of many of the world's top casinos...
Other Products by Runtriz
1/8
Integrates with
- Mobile Key & Keyless Entry
- Contactless Check-in
- Property Management Systems
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What customers love about Runtriz
89% recommend
Marketing Manager
We've had attentive service from our most recent reps who have listened to us when it comes to features we've desired and helped to find solutions for our concerns.
Manager
Ease of using, great way to communicate with guests before and after arrival. I do recommend this app and wish all guests complete it which will help expedite the check in process.
General Manager
Its very User friendly when it comes to operating, very effective to communicate and request management, compatible, no technical issues
Expert Q&A and Partner Recommendations
Runtriz hasn’t been recommended by any experts or partners yet
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Recommended by
Features
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Clients & references
References & testimonials
"We've had a great experience with Runtriz from the beginning. The implementation and the platform couldn't be easier! Our team and guests love the ability to connect with the front desk using the m...
"We are extremely excited with our experience with the Runtriz platform!"
Case studies
- Best Western Mobile Guest Engagement Platform
- Best Western Royal Palace Inn & Suites
- Branded Hotels in Los Angeles
- The Virgin Hotels App
- Virgin Hotels San Francisco
- Boutiques in San Francisco
Awards & Certifications
Runtriz doesn’t have any awards or certifications
Active Markets
MARKETS SERVED
- Antarctica
- Oceania
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- United States of America
- Canada
March 14, 2022
Runtriz Review: Runtriz is so helpful for pre checkin arrivals
Recommend
9/10
What do you like most?
Runtriz sends out emails the day before arrival for all of our guests with email addresses, with the option for guest to pre check in (pre arrival). It is so helpful to know in advance if a guest has any ...
What do you dislike or think could be improved?
Setting up the forms is sometimes confusing. We could ask for help every time, but seems to be a waste of your staff. If we could also have a bar at the top (like word has) to add bold lettering, etc inst...
Customer Support
5
Ease of Use
4
Value for money
4
Implementation
3
March 12, 2022
Runtriz Review: GREAT PLATFORM TO COMMUNICATE WITH THE GUEST
Recommend
10/10
What do you like most?
USERFRIENDLY, VERY ATTRACTIVE SETUP, AND EASY TO MANAGE, USEFUL GADGET WHILE S[READING INFORMATION. CONNECTIVITY IS GREAT. NEVER HAD ISSUES WITH THE SOFTWARE TILL NOW. THIS APP HELPS US CONNECT OUR LOCAL ...
What do you dislike or think could be improved?
I REALLY DON'T SEE A LOT OF ISSUES WITH THIS RUN TRIZ PLATFORM. IT IS ACTUALLY A GREAT TOOL TO COMMUNICATE. I HOPE THEY COME UP WITH AN UPGRADE THAT CONNECTS WITH OUR DOOR LOCK TO TAP AND DIRECTLY ENTER A...
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
March 12, 2022
Runtriz Review: Works like a dream
Recommend
10/10
What do you like most?
I like how easy it is to programme and I especially love the support from the team enabling s to make easy changes
What do you dislike or think could be improved?
Very little if anything at present except for the mobile key interface which can be a little clunky at times
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
March 12, 2022
Runtriz Review: Runtriz helps us stay in touch with our guest
General Manager from Branded Hotels in McCall (United States of America)
Recommend
10/10
What do you like most?
Its very easy for our staff to use and communicate with our hotel guest. Its a major time saver when guest use the pre-checkin feature.
What do you dislike or think could be improved?
Runtriz has been a huge improvement with communicating with our guest. Runtriz is creating revenue when guest check-in on line requesting upgrades.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
March 12, 2022
Runtriz Review: It is convenient but could be more modern.
Recommend
7/10
What do you like most?
I think it is easy to use. Helpful for the stuff around my hotel. It’s easy to see what the guests want but it’s something that can be so much better.
What do you dislike or think could be improved?
I think it can be more modern. Computer programs these days are more accessible and easier to understand. This is simple , but it could be so much more. The notifications could be better so we can get to ...
Customer Support
3
Ease of Use
5
Value for money
2
Implementation
4
March 12, 2022
Runtriz Review: It is useful
Sales Manager from Motels in Campton (United States of America)
Recommend
8/10
What do you like most?
Quick communication with guest without calling. As well as pre register to make check in process easy for guest and Desk Clark.
What do you dislike or think could be improved?
A Phone App would make things a lot more quicker and user friendly. Maybe little bit more colorful and artwork on the website.
Customer Support
4
Ease of Use
4
Value for money
4
Implementation
4
Pricing
Implementation fee
$2501-$7500
Monthly service fee
Less than $1000/month
Recent News & Content
Recent articles
Recent press releases
Runtriz doesn’t have any recent company updates, news or announcements
Resources & reports
Runtriz doesn’t have any free e-books or reports available
Popular Runtriz Integrations
Oracle OPERA PMS
Property Management SystemsOPERA Hospitality Property Management Suite is a leading enterprise platform for hotel operations and distribution. It offers the comprehensive, next-generation capabilities hotels need to enhance guest experiences and improve operating efficiency.
Guest Service Agent in Bozeman (United States)
Runtriz effectively gets our guests ready to do a quick check-in. The format is easy to understand and guests enjoy answering questions before check-in.