Runtriz

4.4 (38 REVIEWS)

HTR Score icon
HT Score  
25 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Ranked 11 (out of 79) in Hotel Guest Apps

For more than 15 years, Runtriz has helped the hospitality industy engage with guests before, during and after the stay.

More than 50% of Runtriz’s reviews come from United States of America.

Ratings Summary

4.4
Very Good
Ease of Use
4.7/5
Customer Support
4.5/5
ROI
4.2/5
Implementation
4.2/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Runtriz is the #18 most trending product in the Hotel Guest Apps category (out of 79) and the #673 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Runtriz’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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25 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Runtriz
Founded in 2006 | Headquarters in Los Angeles (United States) | 13 employees
Runtriz Mobile Guest Engagement Solutions provide properties with scalable, flexible, easy to use applications, which drive revenue, improve customer loyalty, and increase NPS and GSS. We have served over 2,500 properties in over 120 countries, including three of the top 10 hotel brands. Our portfolio includes boutique hotels, resorts, casinos, luxury hotels, and limited-service hotels. Our Solutions Include: Contactless Check-in ID Verification Mobile Pay Mobile Key Guest Messaging 2-Way SMS Guest Requests Meetings & Events Booking Solutions Push Notifications Multilingual Functionality Digital Hotel Compendium Loyalty Integration Staff Management Multi-property solutions Branded Apps In-room controls F&B Solutions

Capabilities

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Runtriz doesn’t have any benefits or use cases available

Features

Communication & Messaging

4/5 features

Content Management

4/5 features

Upselling

4/5 features

Request Management

4/5 features

Pricing

Pricing Available By Request

Runtriz has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Popularity by Segment

Size

1 | X-Small (1-9 room)

15 | Medium (25-74 room)

23 | Large (75-199 room)

4 | X-Large (200+ room)

Country

24 | United States of America

19 | Canada

Type

36 | Branded Hotels

36 | Limited Service & Budget Hotels

13 | Bed & Breakfast & Inns

7 | Motels

5 | City Center Hotels

4 | Resorts

3 | Casinos

3 | Airport/Conference Hotels

3 | Extended Stay & Serviced Apartments

3 | RV Parks & Campgrounds

2 | Luxury Hotels

1 | Boutiques

Region

43 | North America

Category

38 | Hotel Guest Apps

16 | Mobile Ordering & Room Service

Hotelier Rating

Excellent
31
Very Good
5
Average
7
Poor
1
Terrible
0

Property Size

  • X-Small (1)
  • Medium (15)
  • Large (23)
  • X-Large (4)

Country

  • United States of America
    United States of America
    (24)
  • Canada
    Canada
    (19)

Region

  • North America
    North America
    (43)
8

It is great for guest requests and guests being able to verify their tesrvs

from 100 to 199 room Bed & Breakfast & Inn in Calgary (Canada)

Verified
18 months ago
I like the communication with the guest. I however dislike the confusion of the arrival date. It should be sent the evening before so the guest does not get confused.
Country Canada
Large Hotel
9

Runtriz is so helpful for pre checkin arrivals

from 75-99 room Branded Hotel in Kamloops (Canada)

Verified
2 years ago
Runtriz sends out emails the day before arrival for all of our guests with email addresses, with the option for guest to pre check in (pre arrival). It is so helpful to know in advance if a guest has any requests, approximately what time they will arrive, and it's also a reminder to the guest if they forgot to cancel their reservation, so w...
Country Canada
Large Hotel
10

Fast and Eas

Owner from 100 to 199 room Branded Hotel in Gatineau (Canada)

Verified
2 years ago
We are able to communicate with the Guest with ease. We also avoid problems by being in touch with the guest.
Country Canada
Owner
Large Hotel
10

Helpful for Guest Communication

Assistant GM from 100 to 199 room Branded Hotel in Matamoras (United States of America)

Verified
2 years ago
I like the fact that my Front Desk Guest Service Agents are able to interact with the guests immediately when they make their reservations and have their needs met. My Guest Services Agents also like the fact that the guests can speak with them before and during their stay so that they are able to request things that they need and hear abou...
Country United States of America
Assistant GM
Large Hotel
8

It is useful

Sales Manager from 75-99 room Bed & Breakfast & Inn in Campton (United States of America)

Verified
2 years ago
Quick communication with guest without calling. As well as pre register to make check in process easy for guest and Desk Clark.
Country United States of America
Sales Manager
Large Hotel
7

It is convenient but could be more modern.

from 50-74 room Bed & Breakfast & Inn in Arcata (United States of America)

Verified
2 years ago
I think it is easy to use. Helpful for the stuff around my hotel. It’s easy to see what the guests want but it’s something that can be so much better.
Country United States of America
Medium Hotel
10

Runtriz helps us stay in touch with our guest

General Manager from 50-74 room Branded Hotel in McCall (United States of America)

Verified
2 years ago
Its very easy for our staff to use and communicate with our hotel guest. Its a major time saver when guest use the pre-checkin feature.
Country United States of America
General Manager
Medium Hotel
10

Works like a dream

from 100 to 199 room Branded Hotel in Kelowna (Canada)

Verified
2 years ago
I like how easy it is to programme and I especially love the support from the team enabling s to make easy changes
Country Canada
Large Hotel
10

GREAT PLATFORM TO COMMUNICATE WITH THE GUEST

from 75-99 room Bed & Breakfast & Inn in London (Canada)

Verified
2 years ago
USERFRIENDLY, VERY ATTRACTIVE SETUP, AND EASY TO MANAGE, USEFUL GADGET WHILE S[READING INFORMATION. CONNECTIVITY IS GREAT. NEVER HAD ISSUES WITH THE SOFTWARE TILL NOW. THIS APP HELPS US CONNECT OUR LOCAL FOOD VENDORS AND RESTAURANTS TO INCREASE PRODUCTIVITY AS THE GUEST STAYING HERE DIRECTLY GETS THE APPLICATION AND THEIR DETAILS THROUGH RU...
Country Canada
Large Hotel
10

Effective Tool

Front Desk Supervisor from 50-74 room Branded Hotel in Sedona (United States of America)

Verified
2 years ago
Convenient and easy to use for guest and staff. Fun! Our Front Desk staff love using it. Increases guest satisfaction.
Country United States of America
Front Desk Supervisor
Medium Hotel
  • 1
  • 2
  • 3
  • 4

Expert Q&A and Partner Recommendations

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Support

Unverified

Runtriz has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

Suppo Info Image Green check icon

2024

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Recommended

90%

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