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Fideltour CDP
4.9 (4 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Fideltour CDP
Unranked in Hotel CRM & Email Marketing
The hotel CDP that turns guest data into personalized experiences, loyalty, and direct revenue.
98% recommended by 4 hotels
Fideltour has 0 reviews from United States so we’re unable to verify that they operate in your local market.
What is Fideltour?
Founded in 2019 | Headquarters in Palma de Mallorca (Spain) | 34 employees
Fideltour CRM is a customer data platform and CRM for hotels that unifies guest identities, reservation history, stay data, website activity, and marketing engagement into one 360-degree profile. It helps hotel teams segment audiences and automate personalized email, SMS, WhatsApp, and web push campaigns that adapt as guest behavior changes. By integrating with PMS, booking engines, and other hotel systems, it keeps data synchronized and supports more repeat bookings, stronger direct revenue, and less manual database work.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Fideltour products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Fideltour Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Fideltour Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Fideltour
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Fideltour's Provided Description:
"Fideltour is a Customer Data Platform (CDP) built specifically for hotels, unifying guest identities, reservation history, stay data, website interactions, and marketing engagement into a single 360-degree guest profile. Its CRM, segmentation, and automation modules let hotel marketing teams turn that unified data into personalized email, SMS, WhatsApp, and web push campaigns that update automatically as guest behavior changes, without manual database work. Through its integration layer, Fideltour connects with hotel PMS, booking engines, and other systems in the marketplace to keep guest data synchronized, helping hotels increase repeat bookings and direct revenue while reducing dependence on OTAs."
FAQs
Fideltour CDP Alternatives
Not sure if Fideltour is right for your hotel? Here are similar Hotel CRM & Email Marketing vendors that could be a good fit for your hotel:
Capabilities
Unify guest data into one profile
Unify guest data into one profile
Fideltour brings together reservations, stay history, preferences, and website behavior into a single guest profile. Hotels see the full picture of who their guest is before, during, and after the stay — without switching between systems or manually merging spreadsheets.
Turn guest data into targeted campaigns
Turn guest data into targeted campaigns
Segments update automatically as guest behavior changes, so marketing teams can send personalized email, SMS, WhatsApp, and web push campaigns without manual list management. Every interaction feeds back into the guest profile, making the next campaign more precise.
Automate messages at every guest touchpoint
Automate messages at every guest touchpoint
Trigger personalized communications automatically around reservation milestones, key dates, or guest behavior — from pre-arrival messages to post-stay follow-ups. Hotels stay present at every step of the journey without manual sending.
Reward repeat guests, build direct loyalty
Reward repeat guests, build direct loyalty
Fideltour Rewards lets hotels build a points- and tier-based loyalty program tied directly to the guest profile. Recognize repeat guests, offer relevant benefits, and encourage direct bookings instead of return visits through OTAs.
Manage reviews and reputation with AI
Manage reviews and reputation with AI
Centralize guest reviews and sentiment in one place, with AI-assisted responses. Hotels react faster to guest feedback and turn reputation management into a systematic process instead of a manual, reactive task.
Features
Marketing Automation
4/5 features
Template Builder
4/5 features
Guest Profiles
4/5 features
Segmentation
4/5 features
Privacy & Compliance
4/5 features
Data Management
4/5 features
Feedback & Surveys
4/5 features
Q4 '26 Hotel CRM & Email Marketing Survey Insights
Is Fideltour a good fit for your hotel?
Rank
Hotel size
Popular alternatives
#1
of 22
Mid-sized
94%
(168)
Profitroom is a top Hotel CRM & Email Marketing pick among mid-sized hotels on HotelTechReport, valued for its effective email marketing campaigns that allow users to create and send offers quickly, boosting direct bookings. Hoteliers appreciate that offers can be prepared in seconds, enhancing communication with guests.
#2
of 15
Large
93%
(40)
Profitroom is a top Hotel CRM & Email Marketing pick among large hoteliers on HotelTechReport, valued for its ability to quickly generate tailored stay proposals and streamline direct bookings. One user highlighted, "sending an offer takes a few moments," showcasing how it enhances operational efficiency.
#1
of 12
Small
94%
(109)
Smart Host GmbH is a top Hotel CRM & Email Marketing pick among small hotels on HotelTechReport, known for its targeted newsletter tool that helps engage guests effectively, leading to increased direct bookings. Reviewers highlight the platform's ability to create personalized content, with one stating it allows "quick and reliable support" to optimize communication strategies.
Mid-sized
94%
(168)
#1
of 22
Profitroom is a top Hotel CRM & Email Marketing pick among mid-sized hotels on HotelTechReport, valued for its effective email marketing campaigns that allow users to create and send offers quickly, boosting direct bookings. Hoteliers appreciate that offers can be prepared in seconds, enhancing communication with guests.
Large
93%
(40)
#2
of 15
Profitroom is a top Hotel CRM & Email Marketing pick among large hoteliers on HotelTechReport, valued for its ability to quickly generate tailored stay proposals and streamline direct bookings. One user highlighted, "sending an offer takes a few moments," showcasing how it enhances operational efficiency.
Small
94%
(109)
#1
of 12
Smart Host GmbH is a top Hotel CRM & Email Marketing pick among small hotels on HotelTechReport, known for its targeted newsletter tool that helps engage guests effectively, leading to increased direct bookings. Reviewers highlight the platform's ability to create personalized content, with one stating it allows "quick and reliable support" to optimize communication strategies.
Rank
Hotel type
Popular alternatives
#1
of 20
Branded Hotels
90%
(74)
dailypoint™ is a top Hotel CRM & Email Marketing pick among branded hotels on HotelTechReport, praised for its centralized guest profile that enables properties to tailor communications and marketing efforts, significantly enhancing guest loyalty and engagement. The platform also allows for automated email campaigns, streamlining outreach and support for personalized guest interactions.
#1
of 20
Boutique Hotels
95%
(124)
Profitroom is a top Hotel CRM & Email Marketing pick among boutique hotels on HotelTechReport, notable for its ability to send tailored offers in less than one minute, enhancing direct bookings and guest engagement. This efficiency allows hotel staff to focus more on guest relations rather than tedious administrative tasks.
#1
of 20
Luxury Hotels
88%
(137)
dailypoint™ is a top Hotel CRM & Email Marketing pick among luxury hotels on HotelTechReport, with its Profile Engine allowing for advanced segmentation and personalized communication that drives meaningful guest engagement and loyalty. Hoteliers appreciate the professional support throughout setup, making it effective even for complex marketing strategies.
Branded Hotels
90%
(74)
#1
of 20
dailypoint™ is a top Hotel CRM & Email Marketing pick among branded hotels on HotelTechReport, praised for its centralized guest profile that enables properties to tailor communications and marketing efforts, significantly enhancing guest loyalty and engagement. The platform also allows for automated email campaigns, streamlining outreach and support for personalized guest interactions.
Boutique Hotels
95%
(124)
#1
of 20
Profitroom is a top Hotel CRM & Email Marketing pick among boutique hotels on HotelTechReport, notable for its ability to send tailored offers in less than one minute, enhancing direct bookings and guest engagement. This efficiency allows hotel staff to focus more on guest relations rather than tedious administrative tasks.
Luxury Hotels
88%
(137)
#1
of 20
dailypoint™ is a top Hotel CRM & Email Marketing pick among luxury hotels on HotelTechReport, with its Profile Engine allowing for advanced segmentation and personalized communication that drives meaningful guest engagement and loyalty. Hoteliers appreciate the professional support throughout setup, making it effective even for complex marketing strategies.
Rank
Region
Popular alternatives
#1
of 19
Europe
95%
(262)
Profitroom is a top Hotel CRM & Email Marketing pick among Europe on HotelTechReport, praised for its ability to quickly create and send personalized offers within minutes, which significantly enhances direct bookings. Hoteliers appreciate that the CRM’s speed allows for efficient email communications, making guest engagement straightforward and timely.
#3
of 12
North America
95%
(11)
Cendyn is a top Hotel CRM & Email Marketing pick among North America on HotelTechReport, noted for its ability to centralize guest data and automate follow-ups, which helps strengthen relationships and drive repeat business. Hoteliers appreciate that this focus on personalization allows for more relevant outreach to groups and corporate clients.
#2
of 6
Asia Pacific
95%
(13)
TrustYou is a top Hotel CRM & Email Marketing pick among Asia Pacific on HotelTechReport, praised for centralizing feedback from multiple sources into one dashboard, which helps hotels monitor performance and refine service effectively. This aggregation makes it much easier to manage guest reviews without logging into individual platforms.
Europe
95%
(262)
#1
of 19
Profitroom is a top Hotel CRM & Email Marketing pick among Europe on HotelTechReport, praised for its ability to quickly create and send personalized offers within minutes, which significantly enhances direct bookings. Hoteliers appreciate that the CRM’s speed allows for efficient email communications, making guest engagement straightforward and timely.
North America
95%
(11)
#3
of 12
Cendyn is a top Hotel CRM & Email Marketing pick among North America on HotelTechReport, noted for its ability to centralize guest data and automate follow-ups, which helps strengthen relationships and drive repeat business. Hoteliers appreciate that this focus on personalization allows for more relevant outreach to groups and corporate clients.
Asia Pacific
95%
(13)
#2
of 6
TrustYou is a top Hotel CRM & Email Marketing pick among Asia Pacific on HotelTechReport, praised for centralizing feedback from multiple sources into one dashboard, which helps hotels monitor performance and refine service effectively. This aggregation makes it much easier to manage guest reviews without logging into individual platforms.
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Fideltour Reviews Summary
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.2/5
Implementation
5.0/5
Recommended by
Achievements
This vendor's trending score is rising, Fideltour CDP is the #16 most trending product in the Hotel CRM & Email Marketing category (out of 76) and the #596 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreFideltour’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Fideltour Pricing
Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
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Compare Fideltour to Top Alternatives
The hospitality CRM that turns guest data into revenue.
The right connections at the right time
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Hotelier Rating
Looking for specific info?
10
Strong direct sales support with room for more templates
Marketing Specialist from 25-49 room Bed & Breakfast & Inn in Palma de Mallorca (Spain)
Verified
2 months ago
What I value most, first and foremost, is the attention and support I receive from my account manager, Karina. From the very beginning, she has helped me understand the platform and gain a deeper insight into Fideltour’s full potential. She always responds promptly and is extremely efficient when it comes to answering questions or resolving...
Spain
Spain
Marketing Specialist
Small Hotel
10
A complete CRM for the hospitality industry, with very close support.
Martech from 200 to 499 room Bed & Breakfast & Inn in Puerto de Santiago (Canary Islands)
Verified
2 months ago
- Automating communications saves us a lot of manual work, especially when managing multiple hotels and languages simultaneously. - Integration with other tools and systems facilitates information centralization and allows us to work in a more connected and efficient way. - The upgrade to the BI component represents a significant improvem...
Canary Islands
Canary Islands
Martech
Large Hotel
10
More Than a Technology Provider: A True Partner in Customer Engagement
Director of Sales from 200 to 499 room City Center Hotel in Madrid (Spain)
Verified
2 months ago
At Fideltour, we have found much more than a technology provider. Their team works closely with us, offering proactive support both in our daily operations and in developing strategies to maximize results. The platform is intuitive and user-friendly, and the ongoing guidance we receive ensures we make the most of its capabilities. This comb...
Spain
Spain
Director of Sales
Large Hotel
9
Good experience, variety of options offered, good performance in general, no operating issues so far.
Sales Department from 200 to 499 room City Center Hotel in Barcelona (Spain)
Verified
2 months ago
Easy and intuitive user experience, excellent connectivity with other platforms, and a very helpful and responsive support team. The platform is reliable, easy to manage, and makes our daily work much more efficient.
Spain
Spain
Sales Department
Large Hotel
- 1
It looks like Fideltour is not recommended by any hotels
Check out the top 10 most recommended Fideltour alternativesExpert Q&A and Partner Recommendations
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Fideltour hasn’t been recommended by any experts or partners yet
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Support
Unverified
Fideltour has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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