Website by HotelRunner

4.5 (11 REVIEWS)

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Website by HotelRunner

4.5 (11 REVIEWS)

Unranked in Website Design

Get bookings from your own website

Ratings Summary

4.5
Very Good
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.5/5
Implementation
4.9/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Website by HotelRunner is the #7 most trending product in the Website Design category (out of 40) and the #259 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

HotelRunner’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About Website by HotelRunner
Founded in 2011 | Headquarters in United Kingdom | 60 employees
HotelRunner provides a mobile-friendly website, an easy-to-use control panel, and secure hosting. Start by choosing from ready-to-use professional-looking HotelRunner Themes explicitly designed for hotels, motels, bed & breakfasts, short-term rental apartments, inns, and other accommodation websites. Customize your site's design: Upload a logo, add your content, change your site's appearance, and more. You have complete control.

View website

Capabilities

Hotel Website

Features

Design & Content Management

4/5 features

Conversion

4/5 features

Internationalization

4/5 features

Analytics

4/5 features

SEO & Traffic

4/5 features

Pricing

Pricing Available By Request

HotelRunner has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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0

Success Stories

2

References

10

Featured Customers

Success Stories

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HotelRunner doesn’t have any case studies available

Popularity by Segment

Size

22 | X-Small (1-9 room)

13 | Small (10-24 room)

10 | Medium (25-74 room)

6 | Large (75-199 room)

4 | X-Large (200+ room)

Country

44 | Turkey

5 | Morocco

3 | Argentina

3 | Italy

3 | Greece

2 | Vietnam

2 | Thailand

2 | Panama

2 | Tanzania

2 | Portugal

1 | Bulgaria

1 | Colombia

1 | Tunisia

1 | Azerbaijan

1 | Netherlands

1 | Austria

1 | United Kingdom

1 | Chile

1 | Ecuador

1 | France

1 | Korea, South

1 | Uzbekistan

1 | Georgia

1 | South Africa

1 | Oman

1 | New Zealand

1 | Kenya

1 | Nicaragua

1 | Germany

1 | Romania

1 | Sri Lanka

1 | Brazil

1 | China

Type

27 | Boutiques

20 | Bed & Breakfast & Inns

13 | Luxury Hotels

10 | Resorts

8 | Vacation Rentals & Villas

7 | City Center Hotels

6 | Extended Stay & Serviced Apartments

6 | Hostels

6 | Motels

2 | Airport/Conference Hotels

1 | Limited Service & Budget Hotels

1 | RV Parks & Campgrounds

Region

46 | Middle East

15 | Europe

10 | South America

10 | Africa

9 | Asia Pacific

1 | Oceania

Category

91 | Channel Managers

28 | Booking Engine

11 | Website Design

10 | Property Management Systems

9 | Hotel Management Software

8 | Rate Shopping

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Hotelier Rating

Excellent
83
Very Good
5
Average
2
Poor
0
Terrible
4

Property Size

  • X-Small (22)
  • Small (13)
  • Medium (10)
  • Large (6)
  • X-Large (4)

Country

  • Turkey
    Turkey
    (44)
  • Morocco
    Morocco
    (5)
  • Argentina
    Argentina
    (3)
  • Italy
    Italy
    (3)
  • Greece
    Greece
    (3)
  • Vietnam
    Vietnam
    (2)
  • Thailand
    Thailand
    (2)
  • Panama
    Panama
    (2)
  • Tanzania
    Tanzania
    (2)
  • Portugal
    Portugal
    (2)
  • Bulgaria
    Bulgaria
    (1)
  • Colombia
    Colombia
    (1)
  • Tunisia
    Tunisia
    (1)
  • Azerbaijan
    Azerbaijan
    (1)
  • Netherlands
    Netherlands
    (1)
  • Austria
    Austria
    (1)
  • United Kingdom
    United Kingdom
    (1)
  • Chile
    Chile
    (1)
  • Ecuador
    Ecuador
    (1)
  • France
    France
    (1)
  • Korea, South
    Korea, South
    (1)
  • Uzbekistan
    Uzbekistan
    (1)
  • Georgia
    Georgia
    (1)
  • South Africa
    South Africa
    (1)
  • Oman
    Oman
    (1)
  • New Zealand
    New Zealand
    (1)
  • Kenya
    Kenya
    (1)
  • Nicaragua
    Nicaragua
    (1)
  • Germany
    Germany
    (1)
  • Romania
    Romania
    (1)
  • Sri Lanka
    Sri Lanka
    (1)
  • Brazil
    Brazil
    (1)
  • China
    China
    (1)

Region

  • Europe
    Europe
    (15)
  • Asia Pacific
    Asia Pacific
    (9)
  • Oceania
    Oceania
    (1)
  • Middle East
    Middle East
    (46)
  • South America
    South America
    (10)
  • Africa
    Africa
    (10)
10

Impressed by Ozgar's Hotelrunner Expertise

Reservations from 5 to 9 room Vacation Rentals & Villa in

Verified
17 days ago
What I liked most: Ozgar's Expertise: Ozgar's extensive knowledge of Hotelrunner was a major advantage. His ability to answer all my questions clearly, patiently address my needs, and ensure I fully grasped everything before moving forward was exceptional. Confident Choice: Ozgar's guidance was instrumental in helping me make a confident de...
Reservations
X-Small Hotel
Fatih from HotelRunner replied
Hi there, we are glad that you had such a positive experience with our team. Our support team is ready to help you along the way with every problem you face. Thank you for your wonderful feedback! Best, HotelRunner Team.
10

Work with real people not with AI

Owner from 10 to 24 room Boutique in (Tanzania)

Verified
18 months ago
We like the availability of support team, it is very important for a hotelier. There are many ways to have an access with their support team as they work with AI or call center agents and by messages, to have access to real person and discussion with whom becomes a feature.The prices of their products are quite reasonable and special offers...
Country Tanzania
Owner
Small Hotel
Özge from HotelRunner replied
Thanks, Elena for leaving us such a wonderful review. We pride ourselves on helping our users save the most time possible. Pleased to also hear about your great experience with our support team. We strive to make hoteliers' tasks as easy as possible.
10

All we need to manage our distribution

Managing Director from 5 to 9 room Bed & Breakfast & Inn in Marrakesh (Morocco)

Verified
2 years ago
The booking engine is great to drive direct bookings, and being able to create some extras and specific packages is really useful. I also like the easy way to create and publish a website. For many of our small properties, HotelRunner is the perfect solution to have a website, booking engine and channel manager at a really accessible price....
Country Morocco
Managing Director
X-Small Hotel
10

A great experience

Hotel from 1 to 4 room Bed & Breakfast & Inn in Venezia (Italy)

Verified
2 years ago
Easy to use portal. It has many functions. Staff polite and willing to solve problems. They have a high response rate. Fast
Country Italy
Hotel
X-Small Hotel
10

easy to use

Hotel owner from 5 to 9 room Boutique in (Turkey)

Verified
2 years ago
I am very glad that I use the "hotel runner" account manager, since I can do all my transactions from a single site, it provides a fast and practical solution, I hope it will be even better with new updates and developments, I recommend it to everyone.
Country Turkey
Hotel owner
X-Small Hotel
10

Excellent channel manager, booking engine & website design tool

Property Manager from 50-74 room Vacation Rentals & Villa in Zakinthos (Greece)

Verified
2 years ago
We have been using Hotelrunner for the last 1,5 half years in order to manage about 50 rental properties. The channel manager is reliable and easy to use, enabling us to easily sync prices and availability across the various channels and to avoid any doublebookings. Moreover, the booking engine offers a high level of customization, helping...
Country Greece
Property Manager
Medium Hotel
10

Great tool

Owner and manager from 5 to 9 room Boutique in Fès (Morocco)

Verified
2 years ago
Userfriendly, efficient, and useful. It enabled me having more control on my hotel reservations and simplify its management. I highly recommend
Country Morocco
Owner and manager
X-Small Hotel
10

Great Relationship with Hotelrunner

Ecommerce Manager from 100 to 199 room Hostel in (Turkey)

Verified
2 years ago
Operation becomes much easier. All systems are very user-friendly. Channel Manager is very good, fast, and easy to handle. I really like having ongoing training and support.
Country Turkey
Ecommerce Manager
Large Hotel
1

TOO MUCH SYSTEM FAILURE

General Manager from 25-49 room Bed & Breakfast & Inn in Bukhara (Uzbekistan)

Verified
2 years ago
Lots of reservations were missed by hotelrunner and each time we had to access channel extranet to find reservations. When you conatact customer service, they solve it and it will happen again in the second month.
Country Uzbekistan
General Manager
Medium Hotel
9

Easy to work with

General Manager / Owner from 5 to 9 room Bed & Breakfast & Inn in Batalha (Portugal)

Verified
2 years ago
The customer service is excellent and fast and the systems are easy to work. There is rarely a problem with the system.
Country Portugal
General Manager / Owner
X-Small Hotel
  • 1
  • 2

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Tourism in Cyprus depends heavily on tours and activities. Although some boutique hotels and vacation rentals have returned to business after the pandemic, tours have completely stopped. Therefore, Cyprus has been hit by the pandemic really badly. At this point, HotelRunner played a lifesaving role. During this period, we started digitizing our properties by bringing them together with HotelRunner's world-class technology and worldwide network. By joining many local and global sales channels via HotelRunner, hotels ranging from small hotels up to big resorts have built their online presence and begun to accept guests from all over the world

Question:

What differentiates this product or service from the competition?

Answer:

Their products and services give our partner properties the opportunity to meet their maximum potential by connecting to both local and global channels. This not only helps them capture guests from their local market but all over the world. Having the right channels is the key to worldwide distribution and HotelRunner offers this opportunity with its 150+ travel partners.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I would advise each property to benefit HotelRunner’s channel manager product while also using the booking engine. This will not only help capture guests from different online platforms but will also enable hoteliers to get reservations directly from their website. Using both these features will maximize your opportunity for profits.

RecommendationAvatar RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Burak Kula Sales Director @ Travelmax
RecommendationAvatar
Christophe Bazille Managing Director @ Hospitality Web Services
RecommendationAvatar
Burak Kula Sales Director @ Travelmax
RecommendationAvatar
Christophe Bazille Managing Director @ Hospitality Web Services
Are you a consultant or vendor that recommends HotelRunner? Leave a recommendation

Posts

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HotelRunner

1 week ago

HotelRunner Joins MarketHub Europe by HBX Group as Platinum Sponsor

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HotelRunner

2 weeks ago

HotelRunner joins the Booking.com 2024-2026 Connectivity Commercial Advisory Board

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HotelRunner

1 month ago

HotelRunner and Alesayi Hospitality Company Forge Strategic Partnership to Advance Saudi Arabia's Vision 2030

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HotelRunner

1 month ago

HotelRunner Named Strategic Partner in Agoda Connectivity Partner Program

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HotelRunner

1 month ago

HotelRunner named Booking.com’s Premier Connectivity Partner for an impressive 10th time

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HotelRunner

2 months ago

HotelRunner participates in ATM Dubai to show its powerful technology platform

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HotelRunner

4 months ago

HotelRunner will showcase its all-in-one platform at ITB Berlin 2024

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HotelRunner

7 months ago

HotelRunner Invites to Explore the Tomorrow of Hospitality Technology at The Phocuswright Conference

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HotelRunner

8 months ago

HotelRunner participates in WTM London 2023

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HotelRunner

8 months ago

HotelRunner is to exhibit at the Independent Hotel Show in London

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HotelRunner

9 months ago

HotelRunner Acquires PayPad in a Strategic Move into On-Premise Sales Operations

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HotelRunner

9 months ago

HotelRunner Has Been Recognized As A “Preferred Software Partner” By Airbnb Once Again

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HotelRunner

10 months ago

HotelRunner and trivago Joined Forces to Amplify the Global Exposure of Accommodation Businesses

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HotelRunner

11 months ago

HotelRunner Crowned Booking.com's Best Overall Performing Partner

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HotelRunner

1 year ago

HotelRunner Introduces AI-Powered Review Center for Enhanced Reputation Management in the Travel and Hospitality Industry

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HotelRunner

1 year ago

HotelRunner Announces its Participation in Arabian Travel Market 2023

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HotelRunner

1 year ago

HotelRunner Introduces ‘Elite’: An Exclusive Path to Efficiency and Profitability

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HotelRunner

1 year ago

HotelRunner Recognized as Preferred Connectivity Partner for 2023 by Expedia Group

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HotelRunner

1 year ago

HotelRunner attends MarketHub Europe by Hotelbeds as Platinum Sponsor

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HotelRunner

1 year ago

HotelRunner Recognized as a “Preferred Software Partner” by Airbnb

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HotelRunner

1 year ago

HotelRunner launches ‘Autopilot’ ushering in a new era of data-driven smart automations in travel and hospitality

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HotelRunner

1 year ago

HotelRunner joins ITB Berlin 2023: the world’s leading trade show

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HotelRunner

1 year ago

Hospitality Technology Pioneer HotelRunner Snaps $6.5 Million Investment to Accelerate Global Growth

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HotelRunner

1 year ago

HotelRunner joins FITUR Madrid, the first global exhibition of the year

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HotelRunner

1 year ago

HotelRunner Launches ‘Insights’ to Help Hospitality Businesses Harness the Power of Intelligence

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HotelRunner

1 year ago

HotelRunner Joins WTM London 2022, the Crossroads of the Travel Industry

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HotelRunner

1 year ago

HotelRunner attends Hotel & Resort Innovation Expo London

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HotelRunner

1 year ago

HotelRunner Joins Independent Hotel Show in London, Which Celebrates its 10th Anniversary, on October 4-5

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HotelRunner

2 years ago

HotelRunner Expands its Operations in Morocco, Joining Forces with National Tourism Confederation (CNT) to Digitize the Travel Industry

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HotelRunner

2 years ago

HotelRunner joins HITEC’s 50th anniversary in Orlando!

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HotelRunner

2 years ago

Wix Relaunches its Solution for Hotels – Now Powered by HotelRunner, Providing a Comprehensive Platform Built for the Hospitality Industry

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HotelRunner

2 years ago

HotelRunner is selected as Booking.com's Premier Connectivity Partner for 2022

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HotelRunner

2 years ago

HotelRunner Recognized as Top Connectivity Provider Globally by Expedia Group for the Second Year in a Row

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HotelRunner

2 years ago

5 Techniques to Collect More Feedback and Reviews from Your Guests

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HotelRunner

3 years ago

HotelRunner Introduces the Sales-First, Unified Property Management System at no Additional Cost to Businesses

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HotelRunner

3 years ago

HotelRunner Selected as "Best Overall Performing Provider" by Booking.com

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HotelRunner

3 years ago

HotelRunner Recognized as Top Connectivity Provider by Expedia Group

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Support

Unverified

HotelRunner has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

Suppo Info Image Green check icon

2024

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

2 days

Recommended

95%

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