SiteMinder Website Builder

4.6 (289 REVIEWS)

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HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Estefanía, Liliana, Christoph + 127 more experts recommend SiteMinder

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SiteMinder Website Builder

4.6 (289 REVIEWS)

Ranked 1 (out of 46) in Website Design

2025 Winner Hotel Software

Hoteliers voted SiteMinder as the #1 Website Design provider in the 2025 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Attract more guests with a stunning website. Save money on web development fees, and choose from a range of easy to use templates to showcase your unique brand

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Bell avatar Bell - AI powered product analyst

I analyzed all of SiteMinder’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like SiteMinder for its robust channel management capabilities, which help streamline online distribution and improve inventory control, optimizing revenue through efficient real-time updates across multiple OTAs. However, occasional syncing issues and the need for greater payment option flexibility are critical areas mentioned for improvement. SiteMinder is recognized for reducing manual work, minimizing overbookings, and assisting in dynamic price management, thus enhancing operational efficiency and increasing direct bookings.

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Viceroy, Hyatt, Minor Hotels & 2315 others

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Support

World-class

30 reviews mentions in "Support"

22 positive

8 negative

Hoteliers often highlight SiteMinder's customer support as a strong point. The support team is praised for its availability through various channels such as chat, phone, and email, and is generally considered responsive and prompt in resolving issues. Customers consistently note the expertise of the support staff, describing them as knowledgeable and effective in addressing concerns. Onboarding experiences are positively mentioned, with support being helpful in easing setup and providing necessary training for new users. Additionally, resources such as FAQs, tutorials, and documentation are appreciated for their utility in aiding users.

manager

3 months ago

Verified

... Vibha was very friendly and very efficient in resolving the billing error. The matter was resolved shorty. The report was attended to and resolved. ...

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Assistant to Manager

3 months ago

Verified

... Innovative company with a great customer service that is very reactive to technical issues that arise. Very user ...

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Marketing

3 months ago

Verified

... The agent was highly responsive, knowledgeable, and resolved our issue promptly. Their clear and concise instructions ...

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Superiovisor - Ecommerce

3 months ago

Verified

... support team is always responsive and knowledgeable, addressing any concerns promptly. SiteMinder has become an essential part of ...

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Owner

3 months ago

Verified

... It took Siteminder several weeks before picking up my message that I wanted to ...

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Director of Sales and Marketing

3 months ago

Verified

... making it simple to adjust pricing and availability quickly, even during peak periods. It’s particularly useful for dynamic rate adjustments and helps optimize revenue through better inventory control. While the Channel Manager is highly reliable, occasional syncing delays with certain OTAs can occur, but their support team is quick to address any issues. Overall, SiteMinder’s Channel ...

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Hotel Manager

3 months ago

Verified

... Save time, reduce overbooking, and manage inventory well. ...

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Gerente

3 months ago

Verified

... The ease of designing the website and being able to edit it as desired. I would say that some in-person training sessions would help. ...

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Cluster IT Manager

3 months ago

Verified

... using Channel Manager that significantly save time for reservations team to handles the bookings , room rates and room ...

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Online Marketing

3 months ago

Verified

... The system is easy to use, not complicate. Support staff work quickly and solve problems quickly. Account owners work quickly and help them all the time. ...

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GM

3 months ago

Verified

... The introduction and setup assistance were excellent. Alvin Lin and the staff were friendly and knowledgeable, patiently answering all my questions as I learned the system. ...

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Digital marketing Manager

3 months ago

Verified

... The staff provided good advice. ...

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3 months ago

Verified

... excellent. Their live chat option connects us with responsive, knowledgeable professionals whenever we need assistance, which has ...

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General manager

3 months ago

Verified

... The introduction and setup assistance were excellent. Alvin Lin and the staff were friendly and knowledgeable, patiently answering all my questions as I learned the system. ...

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General manager

3 months ago

Verified

... Customer support email should be reply to guest question within a day or as soon as possible so hotel can fix problem faster. ...

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Reservation Agent

4 months ago

Verified

... Manager, so it is easy when we have any problem in urgent able to ask the questions to get more details. Thank ...

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Manager

4 months ago

Verified

... The marketing through different channels of the property, property visibility, control over the channels and prompt response, connection to PMS ...

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Sales Director

4 months ago

Verified

... I think the chat-bot support could be improved with quicker response times. Sometimes the chats time out and makes you start ...

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owner

4 months ago

Verified

... Increased and quicker uploading- increased web exposure- easy for guests to book a room here at admirals.the communication from Siteminder has been great. Giving us advise along the way ...

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4 months ago

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