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The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
SiteMinder Website Builder
4.6 (289 REVIEWS)
Estefanía, Liliana, Christoph + 127 more experts recommend SiteMinder
Read RecommendationsRanked 1 (out of 46) in Website Design
Hoteliers voted SiteMinder as the #1 Website Design provider in the 2025 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldAttract more guests with a stunning website. Save money on web development fees, and choose from a range of easy to use templates to showcase your unique brand
92% recommended by 2318 hotels
Viceroy, Hyatt, Minor Hotels & 2315 others
Bell - AI powered product analyst
I analyzed all of SiteMinder’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like SiteMinder for its robust channel management capabilities, which help streamline online distribution and improve inventory control, optimizing revenue through efficient real-time updates across multiple OTAs. However, occasional syncing issues and the need for greater payment option flexibility are critical areas mentioned for improvement. SiteMinder is recognized for reducing manual work, minimizing overbookings, and assisting in dynamic price management, thus enhancing operational efficiency and increasing direct bookings.
Viceroy, Hyatt, Minor Hotels & 2315 others
Read their reviewsSupport
World-class
30 reviews mentions in "Support"
22 positive
8 negative
Hoteliers often highlight SiteMinder's customer support as a strong point. The support team is praised for its availability through various channels such as chat, phone, and email, and is generally considered responsive and prompt in resolving issues. Customers consistently note the expertise of the support staff, describing them as knowledgeable and effective in addressing concerns. Onboarding experiences are positively mentioned, with support being helpful in easing setup and providing necessary training for new users. Additionally, resources such as FAQs, tutorials, and documentation are appreciated for their utility in aiding users.
manager
3 months ago
Verified
... Vibha was very friendly and very efficient in resolving the billing error. The matter was resolved shorty. The report was attended to and resolved. ...
See full reviewAssistant to Manager
3 months ago
Verified
... Innovative company with a great customer service that is very reactive to technical issues that arise. Very user ...
See full reviewMarketing
3 months ago
Verified
... The agent was highly responsive, knowledgeable, and resolved our issue promptly. Their clear and concise instructions ...
See full reviewSuperiovisor - Ecommerce
3 months ago
Verified
... support team is always responsive and knowledgeable, addressing any concerns promptly. SiteMinder has become an essential part of ...
See full reviewOwner
3 months ago
Verified
... It took Siteminder several weeks before picking up my message that I wanted to ...
See full reviewDirector of Sales and Marketing
3 months ago
Verified
... making it simple to adjust pricing and availability quickly, even during peak periods. It’s particularly useful for dynamic rate adjustments and helps optimize revenue through better inventory control. While the Channel Manager is highly reliable, occasional syncing delays with certain OTAs can occur, but their support team is quick to address any issues. Overall, SiteMinder’s Channel ...
See full reviewHotel Manager
3 months ago
Verified
... Save time, reduce overbooking, and manage inventory well. ...
See full reviewGerente
3 months ago
Verified
... The ease of designing the website and being able to edit it as desired. I would say that some in-person training sessions would help. ...
See full reviewCluster IT Manager
3 months ago
Verified
... using Channel Manager that significantly save time for reservations team to handles the bookings , room rates and room ...
See full reviewOnline Marketing
3 months ago
Verified
... The system is easy to use, not complicate. Support staff work quickly and solve problems quickly. Account owners work quickly and help them all the time. ...
See full reviewGM
3 months ago
Verified
... The introduction and setup assistance were excellent. Alvin Lin and the staff were friendly and knowledgeable, patiently answering all my questions as I learned the system. ...
See full reviewDigital marketing Manager
3 months ago
Verified
... The staff provided good advice. ...
See full review
3 months ago
Verified
... excellent. Their live chat option connects us with responsive, knowledgeable professionals whenever we need assistance, which has ...
See full reviewGeneral manager
3 months ago
Verified
... The introduction and setup assistance were excellent. Alvin Lin and the staff were friendly and knowledgeable, patiently answering all my questions as I learned the system. ...
See full reviewGeneral manager
3 months ago
Verified
... Customer support email should be reply to guest question within a day or as soon as possible so hotel can fix problem faster. ...
See full reviewReservation Agent
4 months ago
Verified
... Manager, so it is easy when we have any problem in urgent able to ask the questions to get more details. Thank ...
See full reviewManager
4 months ago
Verified
... The marketing through different channels of the property, property visibility, control over the channels and prompt response, connection to PMS ...
See full reviewSales Director
4 months ago
Verified
... I think the chat-bot support could be improved with quicker response times. Sometimes the chats time out and makes you start ...
See full reviewowner
4 months ago
Verified
... Increased and quicker uploading- increased web exposure- easy for guests to book a room here at admirals.the communication from Siteminder has been great. Giving us advise along the way ...
See full review
4 months ago