SiteMinder, Cloudbeds & OTA Insight Top People’s Choice Awards in the 2022 HotelTechAwards
By Jordan Hollander
Last updated October 28, 2022
3 min read
Quick Take
Each year along with individual awards for the top-rated hotel software in each category, Hotel Tech Report recognizes the Top 10 most customer-centric global companies in the annual People's Choice Awards. The People's Choice Awards serve to honor and recognize companies who have balanced strong growth with a relentless focus on customer-centricity.
The HotelTechAwards platform (by Hotel Tech Report) leverages real customer data to determine best of breed products and companies that help hoteliers grow their bottom lines.
“The People’s Choice list is the most competitive HotelTechAward category because it compares the most influential hotel tech companies across all categories. As the travel recovery continues - these are the companies to watch. At the top of this list you'll find recently IPO'd SiteMinder, Cloudbeds who recently raised $150M from Softbank and OTA Insight who recently raised $80M from Spectrum Equity. These companies did not win this award for raising loads of capital, but instead were able to raise this capital because they are highly customer centric organizations. This award is earned by the companies in the industry who have the customer centric cultures and are writing the playbook for digital transformation in hospitality,” says Hotel Tech Report CEO Jordan Hollander.
The key factors used to determine the annual People’s Choice Award include total verified customer reviews, geographic reach of reviews, and overall review sentiment and ratings.
The best companies know that the most effective way to communicate their value proposition is to empower and amplify the voices of their happy customers. The People’s Choice Award recognizes companies whose customers really value the relationship and partnership.
“Twenty years ago we lived in a world where hoteliers just used one of the three or four technology systems out there and typically just ended up using whatever system they had heard of before. Today there are thousands of SaaS choices in the market and dozens of great options available for most use cases but the market is moving so quickly that it’s hard for hoteliers to identify and keep track of the best products and companies. This award honors the companies whose hotel customers are the most vocal advocates of their products to make that process easy,” says Hollander.
The 10 Most Customer Centric Companies in Hotel Tech
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Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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SiteMinder is the world’s leading open hotel commerce platform, ranked among technology pioneers for opening up every hotel’s access to online commerce. It’s this central role that has earned SiteMinder the trust of tens of thousands of hotels, across 150 countries, to sell, market, manage and grow their business. The global company, headquartered in Sydney with offices in Bangkok, Berlin, Dallas, Galway, London and Manila, generated more than 100 million reservations worth over US$35 billion in revenue for hotels in the last year prior to the start of the pandemic.
SiteMinder (The Channel Manager)
Channel Managers
SiteMinder is the world’s leading open hotel commerce platform, ranked among technology pioneers for opening up every hotel’s access to online commerce. It’s this central role that has earned SiteMinder the trust of tens of thousands of hotels, across 150 countries, to sell, market, manage and grow their business. The global company, headquartered in Sydney with offices in Bangkok, Berlin, Dallas, Galway, London and Manila, generated more than 100 million reservations worth over US$35 billion in revenue for hotels in the last year prior to the start of the pandemic.
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Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Cloudbeds is a SaaS company creating the most forward-thinking technology in the travel industry. We deliver a transformative technology platform upon which any lodging provider, from luxury hotels to campgrounds, can build and run their business. We help businesses reach travelers in every corner of the globe and empower them to spend more time with their guests, and less time worrying about technology. Cloudbeds has brought together the smartest minds from around the world to innovate new technology that challenges the status quo and makes the world a more connected welcoming place.
Cloudbeds PMS
Property Management Systems
Cloudbeds is a SaaS company creating the most forward-thinking technology in the travel industry. We deliver a transformative technology platform upon which any lodging provider, from luxury hotels to campgrounds, can build and run their business. We help businesses reach travelers in every corner of the globe and empower them to spend more time with their guests, and less time worrying about technology. Cloudbeds has brought together the smartest minds from around the world to innovate new technology that challenges the status quo and makes the world a more connected welcoming place.
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Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Empowering smarter revenue, distribution and marketing decisions From the very beginning in 2012, OTA Insight’s vision is to provide user friendly revenue management tools, as well as becoming the global leader in data intelligence for the hospitality industry. Since then, OTA Insight has won many industry awards and is named UK's 17th fastest growing private technology company in the The Sunday Times Fast Track Hiscox #TechTrack100. OTA Insight has grown to become the preferred revenue management solution for over 50,000 independent, local and global chain properties in more than 168 countries, supported by 170+ stellar employees.
OTA Insight (Rate Insight)
Rate Shopping & Market Intelligence
Empowering smarter revenue, distribution and marketing decisions From the very beginning in 2012, OTA Insight’s vision is to provide user friendly revenue management tools, as well as becoming the global leader in data intelligence for the hospitality industry. Since then, OTA Insight has won many industry awards and is named UK's 17th fastest growing private technology company in the The Sunday Times Fast Track Hiscox #TechTrack100. OTA Insight has grown to become the preferred revenue management solution for over 50,000 independent, local and global chain properties in more than 168 countries, supported by 170+ stellar employees.
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HT Score
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Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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RateGain ranks #3 in the Channel Managers category on Hotel Tech Report and was amongst the 'Best Channel Managers of 2022'. 93% of 346 hoteliers from 30 countries highly recommend RateGain to their peers.
RateGain (RezGain Channel Manager)
Channel Managers
RateGain ranks #3 in the Channel Managers category on Hotel Tech Report and was amongst the 'Best Channel Managers of 2022'. 93% of 346 hoteliers from 30 countries highly recommend RateGain to their peers.
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Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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By joining all of the departments of your hotel with a single operations platform for internal communication and task management, ALICE helps your staff act as a team to provide consistently excellent service. ALICE’s brings together your front office, concierge, housekeeping, and maintenance teams, and connects your guests to your hotel with our app and text messaging tools. The ALICE platform is also available as specialized software and mobile applications for your staff (ALICE Staff), your concierge (ALICE Concierge) and your guests (ALICE Guest). Each module can be integrated with your PMS and third party management systems.
ALICE Housekeeping
Housekeeping Software
By joining all of the departments of your hotel with a single operations platform for internal communication and task management, ALICE helps your staff act as a team to provide consistently excellent service. ALICE’s brings together your front office, concierge, housekeeping, and maintenance teams, and connects your guests to your hotel with our app and text messaging tools. The ALICE platform is also available as specialized software and mobile applications for your staff (ALICE Staff), your concierge (ALICE Concierge) and your guests (ALICE Guest). Each module can be integrated with your PMS and third party management systems.
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HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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IDeaS, a SAS company, is the world’s leading provider of revenue management software and services. With over 30 years of expertise, IDeaS drives better revenue for more than 15,000 clients in 140 countries. Combining industry knowledge with innovative, data-analytics technology, IDeaS creates sophisticated yet simple ways to empower revenue leaders with precise, automated decisions they can trust.
IDeaS Revenue Solutions
Revenue Management Systems
IDeaS, a SAS company, is the world’s leading provider of revenue management software and services. With over 30 years of expertise, IDeaS drives better revenue for more than 15,000 clients in 140 countries. Combining industry knowledge with innovative, data-analytics technology, IDeaS creates sophisticated yet simple ways to empower revenue leaders with precise, automated decisions they can trust.
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HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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With hotelkit streamlined processes are just the beginning. The All-in-One Hotel Operations Platform is the ultimate solution for hotels. It enables hotel teams to manage, supervise, delegate and communicate via one comprehensive platform, anywhere, any time, on any device. Originally, the idea was born by CEO Marius Donhauser who wanted to improve communication flows in his own hotel in Salzburg. Together with three tech-savvy colleagues, the three co-founders of hotelkit, he started developing the software. Meanwhile, the platform is used by 100,000 hotel employees across more than 2,000 hotels worldwide.
hotelkit Collaboration
Staff Collaboration Tools
With hotelkit streamlined processes are just the beginning. The All-in-One Hotel Operations Platform is the ultimate solution for hotels. It enables hotel teams to manage, supervise, delegate and communicate via one comprehensive platform, anywhere, any time, on any device. Originally, the idea was born by CEO Marius Donhauser who wanted to improve communication flows in his own hotel in Salzburg. Together with three tech-savvy colleagues, the three co-founders of hotelkit, he started developing the software. Meanwhile, the platform is used by 100,000 hotel employees across more than 2,000 hotels worldwide.
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HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Bookassist ranks #2 in the Booking Engine category on Hotel Tech Report and was amongst the 'Best Hotel Booking Engines of 2022'. 94% of 426 hoteliers from 21 countries highly recommend Bookassist to their peers.
Bookassist
Booking Engine
Bookassist ranks #2 in the Booking Engine category on Hotel Tech Report and was amongst the 'Best Hotel Booking Engines of 2022'. 94% of 426 hoteliers from 21 countries highly recommend Bookassist to their peers.
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HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Avvio ranks #3 in the Booking Engine category on Hotel Tech Report and was amongst the 'Best Hotel Booking Engines of 2022'. 95% of 332 hoteliers from 13 countries highly recommend Avvio to their peers.
allora.ai (created by Avvio)
Booking Engine
Avvio ranks #3 in the Booking Engine category on Hotel Tech Report and was amongst the 'Best Hotel Booking Engines of 2022'. 95% of 332 hoteliers from 13 countries highly recommend Avvio to their peers.
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HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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ProfitSword is a leader in the development of business intelligence software solutions. The ProfitSword BI Suite of applications enables multi-unit businesses to gather and analyze up-to-the-minute financial information from each location. Corporate Management can remotely oversee and monitor all business units and thereby hold staff accountable for financial and operational results. ProfitSword proudly serves more than 110+ companies representing more than 3,800 properties & 32,000+ users worldwide!
ProfitSword Business Intelligence Solution
Business Intelligence
ProfitSword is a leader in the development of business intelligence software solutions. The ProfitSword BI Suite of applications enables multi-unit businesses to gather and analyze up-to-the-minute financial information from each location. Corporate Management can remotely oversee and monitor all business units and thereby hold staff accountable for financial and operational results. ProfitSword proudly serves more than 110+ companies representing more than 3,800 properties & 32,000+ users worldwide!
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