Evolution of PMS: The episode discusses the evolution of Property Management Systems (PMS) in the hotel industry over the last few years. Traditionally, PMS held crucial customer data and transactional information, but the role of PMS has been shrinking as new technologies emerge. The speaker emphasizes the importance of understanding customer data and behavior through analytical tools like CRM to enhance the guest experience and tailor services to meet evolving customer needs.

Housekeeping Management System: Implementing a housekeeping management system has made personalizing guest stays easier for the Zetter Group. By integrating technology that automates housekeeping tasks and maintenance requests, the hotel can ensure efficient operations and timely responses to guest needs. The system allows for seamless communication between housekeeping staff and maintenance teams, improving overall guest satisfaction and operational efficiency.

Minimal In-Room Technology: The Zetter Group consciously chooses to keep in-room technology to a minimum to maintain a human element in hospitality. By focusing on personalized interactions and avoiding intrusive technology, the hotel aims to provide a unique and boutique experience for guests. The decision to prioritize human interaction over excessive in-room tech aligns with the hotel's brand identity and commitment to delivering exceptional customer service.

Efficient Tech Stack: The Zetter Group utilizes a comprehensive and efficient tech stack to streamline operations and enhance guest experiences. By leveraging open API platforms and integrating various systems like CRM, distribution tools, and POS systems, the hotel ensures seamless communication between different departments and enhances data analysis capabilities. The tech stack enables the hotel to make data-driven decisions, optimize revenue management, and improve overall operational efficiency.

Focus on Cost Controls: The episode highlights the importance of cost controls in the current dynamic and fast-changing environment of the hospitality industry. The speaker emphasizes the need for real-time visibility into expenses and revenue projections to make informed decisions and adjust operations accordingly. By leveraging technology to monitor costs, analyze data, and forecast financial trends, hotels can effectively manage expenses, optimize profitability, and adapt to market fluctuations.

He believes that legacy PMS and legacy systems are on a slow and painful decline, contrary to what many hoteliers may think. He argues that these systems are becoming outdated due to their limitations, lack of open API, and risk of data loss if hardware fails. Vaitkevicius emphasizes the importance of evolving technology and moving away from these legacy systems to more modern, flexible solutions.

LV also prioritizes cost controls as a key business objective, focusing on real-time visibility of expenses and revenue projections. He stresses the significance of using technology to maintain a clear overview of financial aspects, enabling quick decision-making and adjustments to ensure business success.

In terms of skills, LV highlights flexibility, decision-making, and continuous learning as crucial attributes for hoteliers in today's dynamic environment. He emphasizes the need to adapt quickly, make informed decisions, and stay updated with industry developments to navigate the ever-changing landscape effectively.