eZee FrontDesk

4.6 (263 REVIEWS)

HTR Score icon
HT Score  
91 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Fast and Simple All-in-One On-Premise Hotel Management System

More than 50% of Yanolja Cloud Solution (formerly eZee)’s reviews come from India.

Ratings Summary

4.6
Excellent
Ease of Use
4.7/5
Customer Support
4.7/5
ROI
4.6/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, eZee FrontDesk is the #5 most trending product in the Property Management Systems category (out of 310) and the #139 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Yanolja Cloud Solution (formerly eZee)’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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91 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About eZee FrontDesk
Founded in 2005 | Headquarters in Surat (India) | 595 employees
eZee Technosys is one of the few complete hospitality IT solutions providers in the world. Offering solutions that cover hotel management, booking management, online room distribution, restaurant management, guest feedback and hotel mobile apps. eZee offers on-premise along with cloud based solutions as well as mobile applications for eZee solutions. Founded in 2005, eZee Technosys today serves more than 6000 clients in more than 140 countries across the globe. The company implements market-leading technologies to develop solutions like eZee FrontDesk- On premise Property Management System, eZee BurrP!- Restaurant Point Of Sale, eZee Absolute- Cloud PMS, eZee Reservation- Online Booking Engine, eZee Centrix- Channel Management System, eZee iFeedback- Guest Feedback System, eZee iMenu- Digital Tablet Menu, and Appytect- Hotel App Builder. Our clients get the best value for their technology investment with the best of what industry has to offer. Our corporate headquarter is located in Surat, India; along with regional offices in Goa and Kuala Lumpur, Malaysia.

Capabilities

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Yanolja Cloud Solution (formerly eZee) doesn’t have any benefits or use cases available

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Pricing

Pricing Available By Request

Yanolja Cloud Solution (formerly eZee) has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Popularity by Segment

Size

58 | X-Small (1-9 room)

179 | Small (10-24 room)

227 | Medium (25-74 room)

35 | Large (75-199 room)

9 | X-Large (200+ room)

Country

361 | India

15 | Indonesia

15 | Thailand

13 | Philippines

13 | Maldives

12 | Malaysia

11 | Sri Lanka

7 | Tanzania

5 | Mexico

4 | United States of America

4 | Oman

4 | United Kingdom

4 | Nepal

3 | Laos

2 | Nigeria

2 | Ecuador

2 | Lesotho

2 | Ghana

2 | Croatia

2 | Kenya

2 | Belize

2 | United Arab Emirates

1 | South Africa

1 | Pakistan

1 | Spain

1 | Uganda

1 | Aruba

1 | Guatemala

1 | Morocco

1 | Germany

1 | Switzerland

1 | Brazil

1 | Netherlands Antilles

1 | Vietnam

1 | Macau

1 | Sierra Leone

1 | Armenia

1 | Cambodia

1 | Italy

1 | Korea, South

1 | Zimbabwe

1 | Bangladesh

1 | Costa Rica

1 | Singapore

1 | Saudi Arabia

1 | Iceland

1 | Georgia

1 | Australia

1 | Israel

Type

172 | Luxury Hotels

136 | Resorts

72 | Boutiques

60 | Hostels

50 | Bed & Breakfast & Inns

32 | City Center Hotels

31 | Branded Hotels

30 | Vacation Rentals & Villas

21 | Limited Service & Budget Hotels

18 | Extended Stay & Serviced Apartments

16 | RV Parks & Campgrounds

4 | Airport/Conference Hotels

3 | Motels

Region

454 | Asia Pacific

20 | Africa

11 | Europe

10 | Middle East

9 | North America

5 | South America

4 | Central America

1 | Oceania

Category

316 | Channel Managers

303 | Hotel Management Software

263 | Property Management Systems

187 | Booking Engine

16 | Revenue Management Systems

Hotelier Rating

Excellent
439
Very Good
49
Average
24
Poor
11
Terrible
6

Property Size

  • X-Small (58)
  • Small (179)
  • Medium (227)
  • Large (35)
  • X-Large (9)

Country

  • India
    India
    (361)
  • Indonesia
    Indonesia
    (15)
  • Thailand
    Thailand
    (15)
  • Philippines
    Philippines
    (13)
  • Maldives
    Maldives
    (13)
  • Malaysia
    Malaysia
    (12)
  • Sri Lanka
    Sri Lanka
    (11)
  • Tanzania
    Tanzania
    (7)
  • Mexico
    Mexico
    (5)
  • United States of America
    United States of America
    (4)
  • Oman
    Oman
    (4)
  • United Kingdom
    United Kingdom
    (4)
  • Nepal
    Nepal
    (4)
  • Laos
    Laos
    (3)
  • Nigeria
    Nigeria
    (2)
  • Ecuador
    Ecuador
    (2)
  • Lesotho
    Lesotho
    (2)
  • Ghana
    Ghana
    (2)
  • Croatia
    Croatia
    (2)
  • Kenya
    Kenya
    (2)
  • Belize
    Belize
    (2)
  • United Arab Emirates
    United Arab Emirates
    (2)
  • South Africa
    South Africa
    (1)
  • Pakistan
    Pakistan
    (1)
  • Spain
    Spain
    (1)
  • Uganda
    Uganda
    (1)
  • Aruba
    Aruba
    (1)
  • Guatemala
    Guatemala
    (1)
  • Morocco
    Morocco
    (1)
  • Germany
    Germany
    (1)
  • Switzerland
    Switzerland
    (1)
  • Brazil
    Brazil
    (1)
  • Netherlands Antilles
    Netherlands Antilles
    (1)
  • Vietnam
    Vietnam
    (1)
  • Macau
    Macau
    (1)
  • Sierra Leone
    Sierra Leone
    (1)
  • Armenia
    Armenia
    (1)
  • Cambodia
    Cambodia
    (1)
  • Italy
    Italy
    (1)
  • Korea, South
    Korea, South
    (1)
  • Zimbabwe
    Zimbabwe
    (1)
  • Bangladesh
    Bangladesh
    (1)
  • Costa Rica
    Costa Rica
    (1)
  • Singapore
    Singapore
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)
  • Iceland
    Iceland
    (1)
  • Georgia
    Georgia
    (1)
  • Australia
    Australia
    (1)
  • Israel
    Israel
    (1)

Region

  • North America
    North America
    (9)
  • Europe
    Europe
    (11)
  • Asia Pacific
    Asia Pacific
    (454)
  • Oceania
    Oceania
    (1)
  • Middle East
    Middle East
    (10)
  • South America
    South America
    (5)
  • Central America
    Central America
    (4)
  • Africa
    Africa
    (20)

Hoteliers say

NEW AI Review summary

Hoteliers like how eZee enhances revenue management with quick rate updates, OTA connectivity, and comprehensive booking management. While users appreciate its user-friendly interface and robust integrations, areas for improvement include the performance of certain modules, speed of updates, and the need for more advanced reporting. Its cloud-based solution, real-time data access, and consistent support help streamline hotel operations, making it a valuable asset to hotels aiming to increase revenue and improve guest experience.

AI-generated from the text of customer reviews

Customer Support
User-Friendly Interface
Customization and Flexibility
System Updates and Improvements
Diagnostics and Training
Booking Engine and Channel Management
Advanced Reporting
Rate and Inventory Management
Performance Issues
Mobile Compatibility
10

Efficient and comprehensive hotel management solution.

Operations Manager from 10 to 24 room Boutique in Bengaluru (India)

Verified
0 days ago
Our experience with Yanolja has been exceptional, the software seamlessly integrates reservations , bookings and channel management, significantly streamlining our operations at Aura Corporate Suites.
Country India
Operations Manager
Small Hotel
10

Awesome Working with Ezee and easy to use

General Manager from 25-49 room Luxury Hotel in Noida (India)

Verified
2 days ago
Software is user friendly, staff is supportive & Cooperative specially Mr. Pramod. The account manager provides the complete training of the software whenever is required.
Country India
General Manager
Medium Hotel
10

Ezee is actually easy.

GM from 25-49 room Boutique in Accra (Ghana)

Verified
3 days ago
Immediate support & -easy to manage rates & inventory. Can be accessed easily online. Fast and user friendly. Connected to all major OTAs.
Country Ghana
GM
Medium Hotel
3

Adamant and Rigid Process and not ready to adapt and change.

Owner from 50-74 room Luxury Hotel in Dhule (India)

Verified
5 days ago
Tech support for existing but limited capabilities of the Property Management System. The constant improvements of the software are needed and the upgradations are very slow and far.and soemtimes are not keeping withcurrent needs.
Country India
Owner
Medium Hotel
4

After sales service or support is delayed. Maybe because there aren't enough personnel. Including some rescues taking a long time from weeks to months. That's why I gave it a low rating. Because using a program or system is not something anyone can study or learn on their own. If there is no good support from the source

executive senior sales from 10 to 24 room Resort in Tambon Phongprasan (Thailand)

Verified
5 days ago
UI and UM are easy to understand and not complicated. Including the appearance of the program or system that is easy to learn.
Country Thailand
executive senior sales
Small Hotel
10

The team is very helpful, and beber give up for any problem.

Owner from 5 to 9 room Hostel in (Indonesia)

Verified
6 days ago
What I like the most is quick respond for any problem and always give the right solution. They are very pasion and politely explain to me if I dont understand the problem.
Country Indonesia
Owner
X-Small Hotel
10

Channel Manager Ezee

FRONT OFFICE from 5 to 9 room Motel in (Indonesia)

Verified
7 days ago
With Ezee we can manage everything from booking rooms, room inventory, setting up room prices without opening the extranet one by one, and we can recap how many guests will check in that day with the today booking feature from Ezee.
Country Indonesia
FRONT OFFICE
X-Small Hotel
8

Great service

Director from 25-49 room Hostel in Mumbai (India)

Verified
7 days ago
Sachin and Jay are the most helpful when it comes to navigating Ezee. Always a call away and they are extremely patient as well.
Country India
Director
Medium Hotel
10

Best Software

Reservation Executive from 25-49 room Luxury Hotel in Konark (India)

Verified
8 days ago
Ezee is a nice software to use in hospitality industry its very u ser friendly and good.
Country India
Reservation Executive
Medium Hotel
10

Quick and Prompt Service

Director of Operations from 75-99 room Resort in Port Blair (India)

Verified
8 days ago
The team has always been consistent in delivering Quick and Prompt Service in resolving our issues and clearing all questions.
Country India
Director of Operations
Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 27

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

There are only a handful of companies in the accomodation industry that can offer such a vast array of interconnected products as eZee. Their suite work wonders, be it for independent properties as well as large chains. As standalone products, I've tried them all, and recommended to dozens of hotels in Spain and LatAm markets.

Question:

What differentiates this product or service from the competition?

Answer:

There are many interesting suites in the market, but none of those can compete in terms of prices, flexibility and support with eZee's. AS BI specialists, we were interested in the reporting section of eZee products: the sheer amount and complexity of their reports has no equal in the industry.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Go ahead! They consistenly improve their product, and customer satisfaction is paramount for this company. Besides, commercially they are much more flexible than the usual big players, and rates are more than reasonable.

RecommendationAvatar RecommendationAvatar + 0 recommend
Recommended by
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Marcello Bresin CEO @ BIFLIX
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Tarun Goyal Founder and CEO @ Simplotel
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Marcello Bresin CEO @ BIFLIX
RecommendationAvatar
Tarun Goyal Founder and CEO @ Simplotel
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Support

Unverified

Yanolja Cloud Solution (formerly eZee) has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

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2024

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Slow

Recommended

94%

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