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HelloShift (Staff)
4.6 (192 REVIEWS)
HT Score
79 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
HelloShift (Staff)
Ranked 5 (out of 64) in Staff Collaboration Tools
Team messaging, tasks and shift handoffs for hotel staff
93% recommended by 113 hotels
More than 50% of HelloShift’s reviews come from United States.
Bell - AI powered product analyst
I analyzed all of HelloShift’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like HelloShift for its robust communication capabilities across all departments, ensuring seamless operations and enhancing guest satisfaction. Users note its efficiency in facilitating smooth shift transitions and quick response times to guest requests, improving customer service and operational workflows. However, challenges include limitations in search functionality, occasional app bugs, and notification delays. Overall, HelloShift aids in minimizing operational costs and increasing guest engagement through easy, anytime communication.
What Types of Hotels HelloShift is Popular For
Size
22 | Small (10-49 room)
77 | Mid-Sized (50-99 room)
117 | Large (100-499 room)
5 | X-Large (500+ room)
Country
208 | United States
4 | Singapore
4 | New Zealand
2 | Mexico
2 | Belize
1 | Nigeria
1 | Canada
1 | United Kingdom
1 | Bahamas
Type
138 | Boutique Hotels
107 | Branded Hotels
86 | Bed & Breakfast & Inns
79 | City Center Hotels
77 | Airport/Conference Hotels
75 | Resorts
60 | Limited Service & Budget Hotels
59 | Luxury Hotels
23 | Extended Stay & Serviced Apartments
18 | Motels
16 | Vacation Rentals & Villas
12 | Hostels
10 | Casinos
1 | RV Parks & Campgrounds
Region
211 | North America
4 | Asia Pacific
4 | Oceania
3 | Central America
1 | Europe
1 | Africa
Category
192 | Staff Collaboration Tools
127 | Guest Messaging Software
59 | Hotel Chatbots
30 | Housekeeping Software
Didn’t find what you were looking for?
What is HelloShift?
Founded in 2014 | Headquarters in San Francisco (United States) | 3 employees
HelloShift (Staff) is a hotel staff collaboration and operations management platform that helps teams coordinate shift handoffs, tasks, checklists, housekeeping, and guest requests in one mobile-first system. It replaces radios and paper logs with a social-style feed, @mentions, and a built-in knowledge base so departments can communicate clearly and respond faster. With 40+ PMS integrations, it fits into existing hotel operations to improve workflow efficiency and guest service.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of HelloShift products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
HelloShift Reviews Analyzed: 160
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
HelloShift Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by HelloShift
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
HelloShift's Provided Description:
"HelloShift pioneered Facebook-style staff collaboration for hotels in 2014. The same feed now runs shift handoffs, tasks, checklists, housekeeping and AI-answered guest calls, replacing radios and paper logs. Mobile-first on iOS and Android, with @mentions, lost-and-found and a built-in knowledge base, on 40+ PMS integrations."
FAQs
HelloShift (Staff) Alternatives
Not sure if HelloShift is right for your hotel? Here are similar Staff Collaboration Tools vendors that could be a good fit for your hotel:
Capabilities
Tasks, checklists, and shift handoff
Tasks, checklists, and shift handoff
Create, assign, and track tasks across housekeeping, maintenance, and front desk in one shared feed. Recurring checklists (opening, closing, deep clean) auto-generate at the right cadence. Photo attachments, due dates, and priority tags built in. Shift handoff notes flow in the same feed so the next team starts fully briefed -- no missed pass-downs.
Staff scheduling and time tracking
Staff scheduling and time tracking
Build weekly schedules across departments, publish to staff phones, and track clock-in / clock-out in one app. Shift swaps and time-off requests handled in-app without group texts or paper forms. Labor cost reporting by department built in. Managers save 3-5 hours per week on scheduling vs. spreadsheets or paper.
Built-in wiki and knowledge base
Built-in wiki and knowledge base
Every HelloShift property gets a built-in wiki for SOPs, training materials, emergency procedures, local recommendations, and vendor contacts -- searchable from any staff phone. New hires self-onboard faster, seasoned staff stop answering the same question twice. Rich text, images, attachments, and linked checklists supported.
Lost and found log
Lost and found log
Photograph, tag, and track every found item -- room number, date, guest name, disposition -- in a searchable log. Returns are logged against the guest record; unclaimed items auto-escalate per property policy. Replaces paper logs, lost-item shelves with sticky notes, and the "call housekeeping" treasure hunt. Guests can inquire via the same messaging channel they used during their stay.
AI insights and operational reports
AI insights and operational reports
AI-generated daily summaries surface top issues, task completion rates, open maintenance tickets, and high-risk guest sentiment across properties. Multi-property owners see consolidated KPIs -- task response times, review trends, staffing coverage -- in one dashboard. Replaces manual end-of-day reports with the shift handoff story already written.
Features
Task Management
4/5 features
Messaging & Collaboration
4/5 features
Escalations & Alerts
4/5 features
Reporting
4/5 features
Automation
4/5 features
Templates
4/5 features
Available Add-ons & Modules
Housekeeping App
Housekeeping Software
With our quick and efficient Housekeeping Management app, see at a glance the status of all of the housekeeping tasks at your hotel or property. In one view, know which rooms have been assigned and prioritized, and which rooms still need to be assigned. Our quick and simple drag and drop functionality and the ability to bulk reassign rooms make housekeeping management problems a thing of the past!
Preventive Maintenance & Work Orders
Hotel Maintenance Software
Schedule recurring maintenance by room or asset with custom checklists and inspections. Any staff member can open a work order with a photo, assignee and due date from iOS, Android or web. Log readings for pools, boilers and spas, track equipment and supplies with warranty details, and get reminders for upcoming and overdue tasks. Managers see open, overdue and completed work for each property, with timestamped records for audits.
Guest Messaging
Guest Messaging Software
HelloShift makes it easy for hotels to communicate with guests via text/sms. HelloShift integrates with the PMS and automatically sends helpful texts at key points in the guest lifecycle, such as before check-in. Guests messages flow into HelloShift’s award-winning interface teams learn quickly and love to use. Artificial intelligence and other useful tools help hotels respond quickly and escalates conversations.
Staff Collaboration
Staff Collaboration Tools
Connect your hotels with an integrated messaging platform teams learn quickly and love to use.
Q4 '26 Staff Collaboration Tools Survey Insights
Is HelloShift a good fit for your hotel?
Rank
Hotel size
Popular alternatives
#1
of 8
Small
95%
(92)
hotelkit is the top alternative to HelloShift among small hotels on HotelTechReport. Hoteliers highlight that hotelkit significantly improves communication and organization within teams, with features like real-time visibility of room statuses and task assignments helping to streamline daily operations.
#1
of 17
Mid-sized
95%
(371)
hotelkit is the top alternative to HelloShift among mid-sized hotels on HotelTechReport. Users appreciate hotelkit's ability to manage handovers and task assignments in a streamlined way, stating it "helps maintain transparency within teams" and simplifies communication across departments, ultimately improving operational workflows.
#2
of 8
Large
93%
(111)
hotelkit is a top Staff Collaboration Tools pick among large hotels on HotelTechReport because it centralizes communication across departments, significantly enhancing task management and collaboration. Hoteliers appreciate that it allows for real-time updates, providing greater transparency and efficiency in handling guest requests and maintenance, which ultimately improves service delivery.
Small
95%
(92)
#1
of 8
hotelkit is the top alternative to HelloShift among small hotels on HotelTechReport. Hoteliers highlight that hotelkit significantly improves communication and organization within teams, with features like real-time visibility of room statuses and task assignments helping to streamline daily operations.
Mid-sized
95%
(371)
#1
of 17
hotelkit is the top alternative to HelloShift among mid-sized hotels on HotelTechReport. Users appreciate hotelkit's ability to manage handovers and task assignments in a streamlined way, stating it "helps maintain transparency within teams" and simplifies communication across departments, ultimately improving operational workflows.
Large
93%
(111)
#2
of 8
hotelkit is a top Staff Collaboration Tools pick among large hotels on HotelTechReport because it centralizes communication across departments, significantly enhancing task management and collaboration. Hoteliers appreciate that it allows for real-time updates, providing greater transparency and efficiency in handling guest requests and maintenance, which ultimately improves service delivery.
Rank
Hotel type
Popular alternatives
#2
of 15
Luxury Hotels
94%
(197)
hotelkit is a top Staff Collaboration Tools pick among luxury hotels on HotelTechReport, praised for its ability to streamline communication across departments, allowing tasks and repairs to be assigned and tracked in real-time, which enhances operational transparency and response times.
#6
of 5
Vacation Rentals & Villas
87%
(6)
hotelkit is a top Staff Collaboration Tools pick among Vacation-Rentals-Villas on HotelTechReport, enabling quick and accurate communication for staff, which helps them "find all the information we need" efficiently. This supports a smoother operation and enhances teamwork on property.
#1
of 10
Extended Stay & Serviced Apartments
95%
(58)
hotelkit is the top alternative to HelloShift among extended-stay serviced apartments on HotelTechReport. Hoteliers highlight that hotelkit significantly enhances internal communication, making it easier to assign tasks across departments, with many noting it's "essential for daily work and routine."
Luxury Hotels
94%
(197)
#2
of 15
hotelkit is a top Staff Collaboration Tools pick among luxury hotels on HotelTechReport, praised for its ability to streamline communication across departments, allowing tasks and repairs to be assigned and tracked in real-time, which enhances operational transparency and response times.
Vacation Rentals & Villas
87%
(6)
#6
of 5
hotelkit is a top Staff Collaboration Tools pick among Vacation-Rentals-Villas on HotelTechReport, enabling quick and accurate communication for staff, which helps them "find all the information we need" efficiently. This supports a smoother operation and enhances teamwork on property.
Extended Stay & Serviced Apartments
95%
(58)
#1
of 10
hotelkit is the top alternative to HelloShift among extended-stay serviced apartments on HotelTechReport. Hoteliers highlight that hotelkit significantly enhances internal communication, making it easier to assign tasks across departments, with many noting it's "essential for daily work and routine."
Rank
Region
Popular alternatives
#6
of 13
North America
98%
(26)
Akia is a top Staff Collaboration Tools pick among mid-sized hotels in North America on HotelTechReport, due to its ability to automate guest messaging and streamline internal team communication through features like pre-registration forms and task management, which "makes my work much easier."
North America
98%
(26)
#6
of 13
Akia is a top Staff Collaboration Tools pick among mid-sized hotels in North America on HotelTechReport, due to its ability to automate guest messaging and streamline internal team communication through features like pre-registration forms and task management, which "makes my work much easier."
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HelloShift Reviews Summary
Ease of Use
4.7/5
Customer Support
4.6/5
ROI
4.7/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, HelloShift (Staff) is the #5 most trending product in the Staff Collaboration Tools category (out of 64) and the #219 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreHelloShift has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
HelloShift Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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No matching results
Compare HelloShift to Top Alternatives
Team chat and tasks in one place, with Akia working right alongside your staff.
Maximize operational efficiency to meet the elevated needs of guests and staff.
Want to find out if HelloShift is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Looking for specific info?
10
Great communication board, but past notes disappear too soon
General Manager from 75-99 room in Lebanon TN (United States)
Verified
4 days ago
Great communication board for all departments. Easy to use, easy to research past messages. Easy to add employees, update department tabs. Can access remote.
United States
United States
General Manager
Mid-Sized Hotel
10
Keeps departments connected and organized — but photo viewing and voice tasks lag
Assistant Executive Housekeeper from 200 to 499 room Boutique in Boca Raton (United States)
Verified
5 days ago
The communication and coordination between different departments are very easy to navigate. It helps keep everyone informed, allows us to stay organized. Overall, it helps improve teamwork and daily operations.
We can also communicate with the guests and keep track of lost and found items/inventory. That is a great addition I noticed with...
United States
United States
Assistant Executive Housekeeper
Large Hotel
10
Easy hotel communication with staff and every need
Guest service agent from 25-49 room Boutique in Pittsfield (United States)
Verified
5 days ago
I like most how easy hello shift makes it to communicate every need in the hotel as well as communicate to staff.
United States
United States
Guest service agent
Small Hotel
10
Effortless staff communication that helps prioritize tasks — direct messaging would help
front desk agent from 75-99 room Bed & Breakfast & Inn in Morgantown (United States)
Verified
5 days ago
I love the effortless communication between staff that helloshift provides. It helps our hotel manage and prioritize important tasks that need completed.
United States
United States
front desk agent
Mid-Sized Hotel
10
Very convenient and user friendly for everyone
Housekeeping supervisor from 200 to 499 room Boutique in Boca Raton (United States)
Verified
5 days ago
Very convenient and user friendly. Everyone really enjoy it even if you don't speak no English you can use it.
United States
United States
Housekeeping supervisor
Large Hotel
10
Daily team tracking and mass texting — wiki layout could be easier
Front Office Manager from 75-99 room Boutique in Walla Walla (United States)
Verified
6 days ago
I love the check lists and being able to keep track of my team's performance on a daily basis. We get report directly to our email that let us know which tasks haven't been completed and where they stand. I love all of features and they make things run smoother. Especially the ability to mass text. It makes getting one message out to multip...
United States
United States
Front Office Manager
Mid-Sized Hotel
10
Extremely useful and efficient for completing work tasks
Front Desk from 200 to 499 room Boutique in Boca Raton (United States)
Verified
7 days ago
I like the way it is extremely useful. I can say it is truly efficient for completing task around work.
United States
United States
Front Desk
Large Hotel
7
Good staff and guest chat — but bulk messaging needs work
Lodging Manager from 50-74 room Bed & Breakfast & Inn in Little River (United States)
Verified
7 days ago
It works well for us to communicate with staff, and we like the chat with the guests. I like that they are adding new features.
United States
United States
Lodging Manager
Mid-Sized Hotel
10
Easy shift handoffs — older notes are hard to find
Front desk supervisor from 200 to 499 room Boutique in Boca Raton (United States)
Verified
7 days ago
What I like most about HelloShift is how easy it makes shift handoffs. As a front desk supervisor, I can leave updates about guest requests and maintenance issues in one place, so the next shift knows what’s been handled and what still needs follow-up.
United States
United States
Front desk supervisor
Large Hotel
8
User-friendly mobile app — but PMS integration would help
General Manager from 25-49 room Boutique in Pittsfield (United States)
Verified
7 days ago
The system is user friendly, and it has a mobile app which doesn't clutter up space with unnecessary flash or spectacle.
United States
United States
General Manager
Small Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
HelloShift serves as the operational bridge between your front desk, housekeeping, and maintenance teams, while simultaneously managing guest communication. Its core strength is creating a unified digital feed. Staff can post shift handovers, log maintenance tickets, and track housekeeping statuses on their phones in real time. At the same time, it automates guest text messaging for check-in info, mid-stay check-ins, and post-stay review requests.
Showing all answers to: "What does this product or service do well?"
HelloShift serves as the operational bridge between your front desk, housekeeping, and maintenance teams, while simultaneously managing guest communication. Its core strength is creating a unified digital feed. Staff can post shift handovers, log maintenance tickets, and track housekeeping statuses on their phones in real time. At the same time, it automates guest text messaging for check-in info, mid-stay check-ins, and post-stay review requests.
HelloShift does a really good job keeping everything together in threads.
A single user, or team, has a feed where they can see assigned tasks or related "posts".
Communicating with guests via SMS, Whatsapp, or Email is simple in HelloShift. Assign tasks automatically or manually while communicating with guests.
HelloShift allows staff teams and guests to collaborate for all needed tasks and services in a user friendly and intuitive environment, ensuring that there is engagement and an actionable platform for complete follow through.
Question:
What differentiates this product or service from the competition?
Answer:
HelloShift unites both an internal task management tool and a guest messaging tool into a single platform. For instance, when a guest texts asking for something or reporting an issue, the system can automatically convert that message into a prioritized work ticket for housekeeping or engineering.
Showing all answers to: "What differentiates this product or service from the competition?"
HelloShift unites both an internal task management tool and a guest messaging tool into a single platform. For instance, when a guest texts asking for something or reporting an issue, the system can automatically convert that message into a prioritized work ticket for housekeeping or engineering.
The user experience is what differentiates HelloShift from the competition.
If you have ever used a social media platform like LinkedIn or Facebook, you will understand HelloShift. I was able to quickly grasp how to use the system.
For example, " @housekeeping room #102 needs more towels ".
Some of the unique aspects are the openess for guests to use their preferred messaging platform to communicate with the property staff teams. There is also a cost efficient manner in the delivery of this tool that clients appear to be satisfied with.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
The system works best when all teams on property log every issue and handoff inside the app rather than falling back on sticky notes or verbal communication, in order to have HelloShift act as your all-in-one operations hub.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
The system works best when all teams on property log every issue and handoff inside the app rather than falling back on sticky notes or verbal communication, in order to have HelloShift act as your all-in-one operations hub.
Consider using HelloShift to consolidate your housekeeping, task management, maintenance, checklist, lost & found, guest mail, registration card, and even guest/internal communication needs. There may be more they can do for your property.
Reputable organizations take pride in using HelloShift product suite, consideration of all industry leaders like HelloShift will provide information valuable to decision making in how each property group needs to fulfill guest expectations and make the right choice. A la carte approach to the HelloShift offering makes it viable in many custom environments.
+ 0
recommend
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HelloShift Integrations
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Support
Verified Support
HelloShift has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
Verified
0 seconds ago
Products Reviewed
What do you like most?
What do you dislike or think could be improved?
0.0
Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
Implementation
0.0/5
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