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INTELITY Guest Mobile Apps
4.5 (59 REVIEWS)
HT Score
31 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
INTELITY Guest Mobile Apps
Ranked 12 (out of 92) in Hotel Guest Apps
Connect with guests before, during, and after their stay with a hotel guest app that looks and feels like your property.
91% recommended by 79 hotels
More than 50% of INTELITY’s reviews come from United States.
Bell - AI powered product analyst
I analyzed all of INTELITY’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Intelity for its extensive customization options, seamless guest experience enhancement, and integration with existing hotel systems. The tool helps increase revenue by facilitating easy guest access to hotel services, reduces costs through digitization, and improves customer experience with features like mobile key and GEMS system. However, users also report issues with implementation time, user interface glitches, and limitations in mobile app functionalities.
What Types of Hotels INTELITY is Popular For
Size
2 | X-Small (1-9 room)
12 | Small (10-49 room)
20 | Mid-Sized (50-99 room)
49 | Large (100-499 room)
11 | X-Large (500+ room)
Country
71 | United States
5 | Canada
4 | United Kingdom
2 | Mexico
2 | Spain
2 | Australia
1 | Brazil
1 | Maldives
1 | Vietnam
1 | Kuwait
1 | South Africa
1 | Greece
1 | United Arab Emirates
Type
60 | Boutique Hotels
60 | Luxury Hotels
58 | Resorts
30 | Bed & Breakfast & Inns
23 | Airport/Conference Hotels
20 | Branded Hotels
19 | City Center Hotels
14 | Casinos
11 | Limited Service & Budget Hotels
9 | Extended Stay & Serviced Apartments
9 | RV Parks & Campgrounds
1 | Hostels
1 | Vacation Rentals & Villas
Region
78 | North America
7 | Europe
2 | Asia Pacific
2 | Oceania
2 | Middle East
1 | South America
1 | Africa
Category
62 | In-Room Hotel Tablets
59 | Hotel Guest Apps
40 | Hotel Keyless Entry Systems
31 | Staff Collaboration Tools
23 | Guest Messaging Software
20 | Contactless Check-in
2 | Hospitality TV
Didn’t find what you were looking for?
What is INTELITY?
Founded in 2013 | Headquarters in California (United States) | 65 employees
INTELITY Guest Mobile Apps is a comprehensive digital hub designed for the hospitality industry, enhancing guest experiences through seamless, contactless interactions. By integrating with existing hotel systems, the app allows guests to manage their stay from their smartphones—from mobile check-in and digital room keys to service requests and in-room dining. It streamlines operations by reducing front desk workload and paper use while increasing revenue through upsells and targeted offers. The app offers customization options for branding and integrates with over 100 systems, making it a valuable tool for modern, tech-forward hotels.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of INTELITY products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
INTELITY Reviews Analyzed: 59
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
INTELITY Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by INTELITY
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
INTELITY's Provided Description:
"## Empower Guests with Seamless, Contactless Control INTELITY’s Guest Mobile App transforms the hotel stay into a personalized, mobile-first journey. From pre-arrival to check-out, guests can manage every aspect of their experience from their smartphones—enhancing convenience, boosting satisfaction, and streamlining hotel operations. Built for luxury, boutique, and tech-forward properties, the INTELITY Guest App is the key to modern digital hospitality. --- ## Why Hoteliers Choose INTELITY Guest Mobile App Trusted by hospitality leaders worldwide, INTELITY’s Guest Mobile App delivers real impact across engagement, revenue, and efficiency: - Elevated guest satisfaction and mobile engagement - Reduced check-in friction and front desk workload - Increased revenue from upsells and targeted offers - Seamless mobile branding across the entire guest journey - Paperless, sustainable communication and guest services --- ## Mobile-First Features That Delight The Guest Mobile App acts as a complete digital hub, giving travelers control, speed, and convenience at every touchpoint: - **Mobile Check-In & Check-Out** – Guests bypass the front desk with quick, contactless arrival and departure - **Mobile Key** – Secure digital room key functionality built into the app - **Service Requests** – One-tap requests for housekeeping, luggage delivery, and maintenance - **In-Room Dining** – Real-time menus, ordering, and payments via mobile - **Amenity Booking** – Guests can book spa appointments, cabanas, fitness classes, and more - **Guest Messaging** – Direct chat and push notifications for real-time communication - **Hotel Directory** – A digital compendium replacing printed in-room guides These features are designed to reduce friction and create a consistent, elevated guest experience from start to finish. --- ## Seamless Integration & Customization The app is fully supported by INTELITY’s robust Guest Experience Management System (GEMS®) and integrates effortlessly with your property’s ecosystem: - Integration with 100+ PMS, POS, ticketing, and room control systems - Real-time content management and service updates via GEMS® - Custom branding options for logos, fonts, colors, and layouts - Web-based app access for fast guest onboarding—no download required Whether standalone or part of the full INTELITY platform, your mobile guest experience remains flexible, scalable, and on-brand. ## Proven Impact on Guest Experience and Operations Hotels using the INTELITY Guest Mobile App typically report: - Increased use of guest services through mobile channels - Improved guest reviews and satisfaction scores - Higher conversion rates on in-app promotions - Reduced print materials and front desk interaction volume - Better visibility into guest preferences and behaviors"
FAQs
INTELITY Guest Mobile Apps Alternatives
Not sure if INTELITY is right for your hotel? Here are similar Hotel Guest Apps vendors that could be a good fit for your hotel:
Capabilities
Fully Native Mobile Apps
Fully Native Mobile Apps
Our branded mobile app puts your hotel and all its amenities in your guests’ hands. Your guests can engage with your hotel from anywhere. Available on iOS, Android, or web browser, our branded mobile app includes White-label apps for individual properties, Multi-property, brand apps, and Mobile API.
Digital Dining Menus
Digital Dining Menus
Give guests access to your dining menu on your mobile app or in-room tablets. Our digital dining menu enables your team to make real-time changes to descriptions, imagery, and prices, ensuring guests see a most up-to-date menu selection. With the flexibility to add multiple menus, you can reduce printing and replacement costs.
Increase Incremental Retail Revenue
Increase Incremental Retail Revenue
From branded property merchandise to in-room luxury items, give guests the opportunity to view and purchase what they love most at your property through the mobile app or in-room tablet. Guest orders are easily managed, tracked, and fulfilled with our staff-facing Content Management System.
In-App Guest Messaging
In-App Guest Messaging
Communicate with your guests in real-time with in-app messages through a single interface. Keep guests informed and send special offers directly to the inbox in your guest’s mobile app or their in-room tablet. Provide guests with updates, automate arrival messages, make personalized offers, and more.
Restaurant, Spa Booking & Reservations
Restaurant, Spa Booking & Reservations
A digital concierge right in your guests’ hands. With a few taps of a mobile app or in-room tablet, guests can reserve a table at the hotel’s restaurants, book spa services, or even reserve a poolside cabana. Integrations with leading technologies, ensure guests have easy access to everything your hotel or resort has to offer, and drive non-room revenue.
Digital Concierge
Digital Concierge
Our digital concierge ensures a smooth and pleasant experience for guests, while saving time for staff so they can get back to what they do best – hospitality. Guests can easily discover information about the property, request a variety of services, order dining and view menus, and so much more.
Guests Service Requests
Guests Service Requests
Give guests what they need, when they need it. On the mobile app or in-room tablet, open the digital line of communication for guests to request maintenance, room cleaning, housekeeping, and more. Get a high-level overview of all your property’s requests in a single dashboard where hotel management and staff can manage, track, and dispatch guest requests, work orders, and preventative maintenance.
A Fully Integrated Guest Experience
A Fully Integrated Guest Experience
Leveraging more than 100 integrations with the top PMS, POS, room controls, and ticketing providers, our platform makes it easy to incorporate guest experience technology directly within your existing technology stack. Unlock the digital experience for your guests on the mobile app or in-room tablet, while connecting your staff’s operations seamlessly.
API Available for Existing Apps
API Available for Existing Apps
Get the guest experience features you want on the app you have, powered by our platform API. Hotels can remain competitive in today’s digital age without needing to start at the beginning. Like a blank canvas, we can provide the color you need to elevate your digital guest experience offerings.
Features
Communication & Messaging
4/5 features
Content Management
4/5 features
Upselling
4/5 features
Request Management
4/5 features
Available Add-ons & Modules
Mobile Key
Hotel Keyless Entry Systems
Provide guests with a contactless, safe, and secure solution to access their rooms and public areas. As part of mobile check-in or as a standalone feature, certified integrations with leading PMS and BLE lock systems make our mobile key a safe, reliable option for keyless entry to access control for guests.
Full Mobile Check-In & Check-Out
Contactless Check-in
Enable guests to bypass the front desk and head straight to their rooms for a streamlined and contactless mobile check-in and check-out experience.
INTELITY Reviews Summary
Ease of Use
4.6/5
Customer Support
4.6/5
ROI
4.4/5
Implementation
4.4/5
Recommended by
Achievements
This vendor's trending score is rising, INTELITY Guest Mobile Apps is the #22 most trending product in the Hotel Guest Apps category (out of 92) and the #722 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreINTELITY has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
INTELITY Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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No matching results
Compare INTELITY to Top Alternatives
Guest Experience Platform • Fully customizable and integrated guest app
From check-in to check-out, Hoteza GuestApp brings every request, interaction, and service into one digital app: communication, upsells, in-room control and beyond.
Want to find out if INTELITY is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Looking for specific info?
9
Fantastic Intelity Hotel App to replace your in-room directories and concierge services.
General Manager from 100 to 199 room Boutique in Portland (United States)
Verified
3 years ago
Intelity's application is an absolute game-changer! The level of customization is mind-blowing, and it allows us to tailor it to our exact needs and preferences. Don't miss out on the opportunity to elevate your hotel's game!
United States
United States
General Manager
Large Hotel
8
Good Experience
Reservation Manager from 500+ room Luxury Hotel in Rancho Palos Verdes (United States)
Verified
3 years ago
I most appreciate the customization of Revinate. You can adjust the data information to provide exactly what you are seeking. It has improved reputation through use of lead reminders and template emails. It assists to collect guest information for simplified tracking and future campaigns. You can directly adjust areas of the GEMs and the ap...
United States
United States
Reservation Manager
X-Large Hotel
10
INTELITY - Mobile Key/Guest Messaging
Corporate IT Manager from 100 to 199 room Boutique in New York City (United States)
Verified
4 years ago
Great company: George in sales was helpful throughout the entire process and even came on-site to ensure everything was working properly. Mobile key works well as well as the messaging.
United States
United States
Corporate IT Manager
Large Hotel
10
An amazing, kind and supportive company
Owner from 10 to 24 room Bed & Breakfast & Inn in Julian (United States)
Verified
4 years ago
Ease of access to amazing hotel features like spa and food.
Guest experience feedback.. to avoid bad reviews.
Opportunity to increase sales through food and spa.
United States
United States
Owner
Small Hotel
10
Exceptional Service
Applications Administrator from 200 to 499 room Boutique in Ocala (United States)
Verified
4 years ago
Working with the Intelity team has been a pleasure. They have been exceptionally responsive to our needs and have adapted quickly to our changes. Great Team and the App itself provides an amazing guest experience.
United States
United States
Applications Administrator
Large Hotel
10
Patience and Attention to Details
Director of Operations from 75-99 room Boutique in Toronto (Canada)
Verified
4 years ago
- Vendor has wonderful staff with a never say No attitude. Can always rely on them to solve any questions or concerns you may have
- Great attention to detail and patience from staff makes the whole process of working with Intelity enjoyable
Canada
Canada
Director of Operations
Mid-Sized Hotel
9
Good Cooperation
Operations Director from 200 to 499 room Casino in New Cumberland (United States)
Verified
4 years ago
All fine. Good and organized project management. Consideration of operational needs and corresponding customization. Corporate design guides are considered properly.
United States
United States
Operations Director
Large Hotel
10
Effortlessly
Group Rooms Operations Manager from 25-49 room Boutique in Empangeni (South Africa)
Verified
4 years ago
User friendly for both guest and staff. The product is easy to use. Guest enjoy being able to check-in online, use their mobile key to gain access to their rooms.
South Africa
South Africa
Group Rooms Operations Manager
Small Hotel
8
Enhancing the Guest Experience
IT Manager from 200 to 499 room Luxury Hotel in Honolulu (United States)
Verified
4 years ago
Hotel content delivered in an easy to use graphical interface.
Eliminates the paper compendium, saves money.
Changes to the content done "on the fly".
Improves efficiency through real-time notification of guest requests.
Integration to many systems.
Weekly status meetings.
United States
United States
IT Manager
Large Hotel
5
Intelity understands Hospitality
DOSM from 75-99 room Resort in Black Butte Ranch (United States)
Verified
4 years ago
We are still in the production stages, but the Intelity Team has been proactive and responsive to our needs. They have made suggestions and recommendations to provide a better app to help our guest navigate and plan their stay.
United States
United States
DOSM
Mid-Sized Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Intelity Guest Mobile Apps excel in enhancing guest experiences at hotels. They provide seamless, personalized services like mobile check-in, room control, dining & spa reservations, and local information, all from the convenience of guests' smartphones, creating a more convenient and enjoyable stay.
Showing all answers to: "What does this product or service do well?"
Intelity Guest Mobile Apps excel in enhancing guest experiences at hotels. They provide seamless, personalized services like mobile check-in, room control, dining & spa reservations, and local information, all from the convenience of guests' smartphones, creating a more convenient and enjoyable stay.
Intelity's Smart-room tablets give guests incredibly easy access to the proeprties services and amenities all while enjoying the comfort and privacy of their guest sutie. guests are able to request hotel or local info, services and treatments, or book reservation with popular attractions onsite or locally
Intelity provides a customizable solution for hotels that resonates with hotel operators and their guests. Working with them as a partner has been productive and we've enjoyed the collaboration between our teams.
Intelity delivers a great looking and reliable piece of hardware in their in-room tablets.
They've been able to execute a simple, yet elegant UI/UX to help guests easily navigate between hotel services and quality content - like music, podcasts, radio, and news --to ensure a great in-room experience. We're thrilled to offer iHeartRadio content to travels using Intelity products to improve their in-room experience.
Intelity's Solution with all the functions options works very well and their many integrations to all major PMS vendors make this a easy to use solution.
The mobile app solution offer all typical required functions around Guest Check-in and Check out fetatures-
Question:
What differentiates this product or service from the competition?
Answer:
Intelity Guest Mobile Apps outshine competitors with their intuitive interface, robust functionality, and deep integration. They offer a comprehensive suite of services that seamlessly adapt to a hotel's unique needs, setting them apart in delivering exceptional guest satisfaction and operational efficiency.
Showing all answers to: "What differentiates this product or service from the competition?"
Intelity Guest Mobile Apps outshine competitors with their intuitive interface, robust functionality, and deep integration. They offer a comprehensive suite of services that seamlessly adapt to a hotel's unique needs, setting them apart in delivering exceptional guest satisfaction and operational efficiency.
hundreds of integrative options with intelity means that hotels can feel confident that operations can be run efficiently through Intelity's applications.
more than just a smart room tablet, intelity has mobile key, checkin/out, guest messaging, and other intuitive options to ensure guest stay is as efficient as possible.
White label customization is sought after but hyper-personalization is hard to develop and maintain--Intelity has mastered this and provides an excellent solution that fits the needs of boutique properties, luxury hotels and resorts, and casinos.
Intelity has been a great partner and distribution platform for our content. They have a reliable product, great partner communication, and care deeply about delivering quality content that improves the guest experience.
All integration options
The In-app ID card validation
Many options to combine mobile app features with Kiosk self-check-in options
Their global sales and support team make this a very good option if you have a global presence.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Intelity Guest Mobile Apps are ideal for luxury hotels due to their ability to elevate the guest experience. They offer seamless, personalized services like in-room control, dining reservations, and spa bookings, aligning perfectly with the high-end expectations of luxury travelers. This technology not only enhances guest satisfaction but also helps luxury hotels differentiate themselves in a competitive market, delivering a truly unforgettable stay.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Intelity Guest Mobile Apps are ideal for luxury hotels due to their ability to elevate the guest experience. They offer seamless, personalized services like in-room control, dining reservations, and spa bookings, aligning perfectly with the high-end expectations of luxury travelers. This technology not only enhances guest satisfaction but also helps luxury hotels differentiate themselves in a competitive market, delivering a truly unforgettable stay.
I always want to ensure that hoteliers are considering all their options when it comes to providing the best guest experience possible. Leveraging new intuitive features that Intelity offers are part of the everyday normalcy for guests accessing information on a digital scale.
As mobile check-in continues to be sought after by guests and a desirable way to improve operational efficiency at the front desk, make sure to ask Intelity about their ability to verify guests identity and age. Staying in compliance and knowing who your guests are before enabling them to skip the front desk is pivotal to trust, safety, and success.
Intelity team cares deeply about their products, services, and their partners. They are great communicators, deliver on their commitments, and make the in-room experience feel seamless and intuitive to the hotel guest.
A very good flexible Solution with a lot of and add-ons and customized options if you are looking at vendors that can provide Kiosk Check-in/Check-Out features. They also provide mobile apps that have options for Mobile Check-in/Check-Out with option to handle mobile keys and ID verifications.
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Support
Verified Support
INTELITY has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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