Streamline Operations, Secure Access. Transforming Hotels, Hostels & Airbnbs.
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INTELITY Guest Mobile Apps with Mobile Key
4.7 (40 REVIEWS)
HT Score
71 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
INTELITY Guest Mobile Apps with Mobile Key
Ranked 5 (out of 45) in Hotel Keyless Entry Systems
Streamline the check-in process for both guests and staff with mobile apps and mobile key.
91% recommended by 79 hotels
More than 50% of INTELITY’s reviews come from United States.
Bell - AI powered product analyst
I analyzed all of INTELITY’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Intelity for its comprehensive integration with various hotel systems, which streamlines operations, boosts revenue through enhanced upselling and room service capabilities, and significantly elevates the guest experience with features like mobile key entry and in-room controls. However, some users report limitations in integrations and user interface aesthetics that could benefit from improvements. Intelity's solution also stands out for its ability to reduce costs by eliminating the need for physical paper compendiums.
What Types of Hotels INTELITY is Popular For
Size
2 | X-Small (1-9 room)
12 | Small (10-49 room)
20 | Mid-Sized (50-99 room)
49 | Large (100-499 room)
11 | X-Large (500+ room)
Country
71 | United States
5 | Canada
4 | United Kingdom
2 | Mexico
2 | Spain
2 | Australia
1 | Brazil
1 | Maldives
1 | Vietnam
1 | Kuwait
1 | South Africa
1 | Greece
1 | United Arab Emirates
Type
60 | Boutique Hotels
60 | Luxury Hotels
58 | Resorts
30 | Bed & Breakfast & Inns
23 | Airport/Conference Hotels
20 | Branded Hotels
19 | City Center Hotels
14 | Casinos
11 | Limited Service & Budget Hotels
9 | Extended Stay & Serviced Apartments
9 | RV Parks & Campgrounds
1 | Hostels
1 | Vacation Rentals & Villas
Region
78 | North America
7 | Europe
2 | Asia Pacific
2 | Oceania
2 | Middle East
1 | South America
1 | Africa
Category
62 | In-Room Hotel Tablets
59 | Hotel Guest Apps
40 | Hotel Keyless Entry Systems
31 | Staff Collaboration Tools
23 | Guest Messaging Software
20 | Contactless Check-in
2 | Hospitality TV
Didn’t find what you were looking for?
What is INTELITY?
Founded in 2013 | Headquarters in California (United States) | 65 employees
INTELITY Guest Mobile Apps with Mobile Key is a guest experience platform that enhances hotel operations and elevates the guest experience. This software enables hotels to offer guests seamless, contactless access to their rooms through their smartphones, eliminating the need for physical key cards. It integrates with property management systems and smart locks to streamline check-in, reduce front desk congestion, and improve safety. By providing real-time control over mobile keys, hotels can increase efficiency and sustainability. The platform supports full customization, making it adaptable for various hotel types and scalable across single or multi-property brands.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of INTELITY products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
INTELITY Reviews Analyzed: 39
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
INTELITY Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by INTELITY
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
INTELITY's Provided Description:
"## Unlock Seamless, Contactless Guest Access INTELITY’s Mobile Key technology redefines the guest arrival experience by turning smartphones into secure digital room keys. This modern solution empowers travelers to bypass the front desk and head straight to their room—delivering the speed, convenience, and personalization today’s guests expect. Ideal for luxury, boutique, and forward-thinking hotel brands, Mobile Key is an essential upgrade for properties looking to digitize the check-in experience, streamline operations, and reduce friction throughout the guest journey. --- ## Why Hoteliers Choose INTELITY Mobile Key Trusted by hospitality brands around the world, INTELITY’s Mobile Key drives measurable results across guest experience, staff efficiency, and sustainability goals. Benefits include: - Faster guest check-in and room access - Reduced front desk congestion and labor costs - Improved safety with a contactless experience - Elimination of plastic key cards for eco-conscious operations - Seamless integration with your mobile app and PMS/locking systems --- ## Digital Access, Elevated INTELITY’s Mobile Key integrates directly into your property’s guest app or the full Intelity platform, making it easy for hotels to offer a fully branded, intuitive access experience. Key features include: - One-tap room access from the guest’s smartphone - Ability to share keys securely with traveling companions - Real-time issuance, revocation, and expiration controls - Compatibility with major Bluetooth- and NFC-enabled smart locks - Custom messaging and arrival instructions built into the app This frictionless experience gives guests a sense of control and personalization from the moment they arrive. --- ## Streamlined Operations, Real-Time Control On the staff side, the INTELITY platform provides centralized control of all issued Mobile Keys: - Assign, revoke, or re-issue keys instantly - Monitor access activity from a secure dashboard - Reduce front desk pressure during peak arrival times - Eliminate manual programming of physical key cards - Integrate seamlessly with your PMS and digital check-in workflow Your team spends less time managing arrivals—and more time delivering service. --- ## Flexible Deployment Across Your Portfolio INTELITY’s Mobile Key solution supports full customization and integration for: - New builds and retrofit properties - Single hotels or multi-property brands - Integrations with over 100+ PMS, lock, and access control systems - iOS and Android compatibility for maximum guest adoption Whether you're looking to launch a standalone mobile key experience or embed it into a broader digital guest journey, the platform is built to scale. ## Proven Impact on Guest Experience and Efficiency Hotels using INTELITY Mobile Key report: - Increased guest satisfaction scores around arrival and check-in - Significant reduction in plastic keycard production and reprints - Time savings across front desk and engineering teams - Greater security and visibility into guest room access This isn’t just technology for convenience—it’s a strategic investment in operational excellence and future-ready guest engagement."
FAQs
INTELITY Guest Mobile Apps with Mobile Key Alternatives
Not sure if INTELITY is right for your hotel? Here are similar Hotel Keyless Entry Systems vendors that could be a good fit for your hotel:
Capabilities
Multi-Key & Shared Key
Multi-Key & Shared Key
Give guests the convenience of sharing mobile keys with fellow travelers. Keys are monitored and can be easily revoked or reset by either the guest or your staff, ensuring room access stays in the right hands.
ID Capture & Verification
ID Capture & Verification
Need your guest’s ID on file as part of your check-in flow? No problem. With ID capture, guests can use their phone’s camera to take a photo of their ID and submit it directly through your app to your supported PMS.
Full Mobile Check-In & Check-Out
Full Mobile Check-In & Check-Out
Enable guests to bypass the front desk and head straight to their rooms for a streamlined and contactless mobile check-in and check-out experience.
Per-Arrival Mobile Check-In
Per-Arrival Mobile Check-In
Give your guests the convenience and flexibility to check-in before they arrive on your property. Our full flow mobile check-in is equipped with ID capture and verification, ensuring a seamless, contactless experience. Easily reduce front desk wait times and digitally collect the information you need from your guest.
Fully Native Mobile Apps
Fully Native Mobile Apps
Our branded mobile app puts your hotel and all its amenities in your guests’ hands. Your guests can engage with your hotel from anywhere. Available on iOS, Android, or web browser, our branded mobile app includes White-label apps for individual properties, Multi-property, brand apps, and Mobile API.
API Available for Existing Apps
API Available for Existing Apps
Get the guest experience features you want on the app you have, powered by our platform API. Hotels can remain competitive in today’s digital age without needing to start at the beginning. Like a blank canvas, we can provide the color you need to elevate your digital guest experience offerings.
A Fully Integrated Guest Experience
A Fully Integrated Guest Experience
Leveraging more than 100 integrations with the top PMS, POS, room controls, and ticketing providers, our platform makes it easy to incorporate guest experience technology directly within your existing technology stack. Unlock the digital experience for your guests on the mobile app or in-room tablet, while connecting your staff’s operations seamlessly.
Features
Door Hardware
4/5 features
Access Management
4/5 features
Guest App
4/5 features
Compatibility
4/5 features
Available Add-ons & Modules
Digital Dining Ordering & Delivery
Mobile Ordering & Room Service
With our digital dining, you can automate the dining process for your guests and staff while promoting a contactless experience. Your guests can view dining menus, select items to order, specify the delivery location, track request fulfillment time, and much more. Your team can automate dining requests, make real-time imagery and description changes to menus, and reduce dining calls, while your property can increase incremental revenue with forced modifiers, capture popular items, and more.
Guest Experience Management System
Staff Collaboration Tools
Our staff operation tool automates and streamline daily operations, manage incremental revenue streams, aids in elevating the guest experience, and more – all from a single dashboard. Resolve customer complaints quickly, schedule preventative maintenance, receive guest feedback instantaneously, and manage all of your mobile and in-room content in real-time.
Leveraging 100+ integrations with top PMS, POS, room controls, and ticketing providers, we make it easy to incorporate technology directly within your existing technology stack.
Fully Native Mobile Apps
Hotel Guest Apps
Our branded mobile app puts your hotel and all its amenities in your guests’ hands. Your guests can engage with your hotel from anywhere. Available on iOS, Android, or web browser, our branded mobile app includes White-label apps for individual properties, Multi-property, brand apps, and Mobile API.
INTELITY Reviews Summary
Ease of Use
4.7/5
Customer Support
4.7/5
ROI
4.6/5
Implementation
4.3/5
Recommended by
Achievements
This vendor's trending score is rising, INTELITY Guest Mobile Apps with Mobile Key is the #12 most trending product in the Hotel Keyless Entry Systems category (out of 45) and the #561 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreINTELITY has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
INTELITY Pricing
Pricing Available By Request
INTELITY has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Compare INTELITY to Top Alternatives
Wieldy provides smart locks with automated access codes or webkeys for hotels and guesthouses
Access Control, Time & Attendance, Workforce Management, Hospitality Locking Solutions and Physical Access Systems
Want to find out if INTELITY is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Looking for specific info?
9
Keyless System Success
Hotel Manager from 200 to 499 room Bed & Breakfast & Inn in New York City (United States)
Verified
9 months ago
I have been using Intelity solutions for 4 years. Intelity keyless entry system is efficient and easy to use. I also like the option to check-in without stopping by the desk.
United States
United States
Hotel Manager
Large Hotel
9
Powerful Solution with lots of Options
IT Application Analyst from 200 to 499 room Boutique in Battle Creek (United States)
Verified
3 years ago
Intelity provides a powerful solution that can solve many gaps in service for your hotel that your other software does not provide. The amount of tie-ins to other software to provide an intuitive and all encompassing solution for our hotel is amazing. The ability to set up in-room controls and Room Service ordering of food and amenities rig...
United States
United States
IT Application Analyst
Large Hotel
8
Good Experience
Reservation Manager from 500+ room Luxury Hotel in Rancho Palos Verdes (United States)
Verified
3 years ago
I most appreciate the customization of Revinate. You can adjust the data information to provide exactly what you are seeking. It has improved reputation through use of lead reminders and template emails. It assists to collect guest information for simplified tracking and future campaigns. You can directly adjust areas of the GEMs and the ap...
United States
United States
Reservation Manager
X-Large Hotel
10
A Game-Changer for a Modern Hotel Experience!
from 1 to 4 room Boutique in Las Vegas (United States)
Verified
3 years ago
Intelity has redefined our expectations for hotel stays. It's not just an app; it's a game changer that elevates the entire guest experience.
United States
United States
X-Small Hotel
10
INTELITY - Mobile Key/Guest Messaging
Corporate IT Manager from 100 to 199 room Boutique in New York City (United States)
Verified
4 years ago
Great company: George in sales was helpful throughout the entire process and even came on-site to ensure everything was working properly. Mobile key works well as well as the messaging.
United States
United States
Corporate IT Manager
Large Hotel
10
Exceptional Service
Applications Administrator from 200 to 499 room Boutique in Ocala (United States)
Verified
4 years ago
Working with the Intelity team has been a pleasure. They have been exceptionally responsive to our needs and have adapted quickly to our changes. Great Team and the App itself provides an amazing guest experience.
United States
United States
Applications Administrator
Large Hotel
10
The Most Patient Team !
General Manager from 75-99 room Boutique in Toronto (Canada)
Verified
4 years ago
Janice White and her team have been very amazingly patient.
Implementing our Intelity apps during a pandemic with reduced resources on our end has been challenging to say the least.
Whenever we had to time to work on issues, the team was always there and ready for us.
Canada
Canada
General Manager
Mid-Sized Hotel
10
Patience and Attention to Details
Director of Operations from 75-99 room Boutique in Toronto (Canada)
Verified
4 years ago
- Vendor has wonderful staff with a never say No attitude. Can always rely on them to solve any questions or concerns you may have
- Great attention to detail and patience from staff makes the whole process of working with Intelity enjoyable
Canada
Canada
Director of Operations
Mid-Sized Hotel
9
Good Cooperation
Operations Director from 200 to 499 room Casino in New Cumberland (United States)
Verified
4 years ago
All fine. Good and organized project management. Consideration of operational needs and corresponding customization. Corporate design guides are considered properly.
United States
United States
Operations Director
Large Hotel
10
Effortlessly
Group Rooms Operations Manager from 25-49 room Boutique in Empangeni (South Africa)
Verified
4 years ago
User friendly for both guest and staff. The product is easy to use. Guest enjoy being able to check-in online, use their mobile key to gain access to their rooms.
South Africa
South Africa
Group Rooms Operations Manager
Small Hotel
- 1
- 2
- 3
- 4
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Intelity provides a customizable solution for hotels that resonates with hotel operators and their guests. Working with them as a partner has been productive and we've enjoyed the collaboration between our teams.
Showing all answers to: "What does this product or service do well?"
Intelity provides a customizable solution for hotels that resonates with hotel operators and their guests. Working with them as a partner has been productive and we've enjoyed the collaboration between our teams.
Intelity's Solution with all the functions options works very well and their many integrations to all major PMS vendors make this a easy to use solution.
The mobile app solution offer all typical required functions around Guest Check-in and Check out fetatures-
Intelity's guest experience platform that includes guest messaging, digital key, and other engagement features helps bridge the gap between staff and guests in a contactless manner. A fantastic product for hotels to take advantage of that caters to the specific needs of today's modern guest.
Creates an exceptional In-room Hotel experience with their applications and Tablets. Guests can do a contactless Check-In and Check-out, watch their favorite shows and order food right from their hotel rooms.
INTELITY's solution provides customers with the flexibility and functionality that they need to ensure a seamless and secure implementation process with Mobile Access. With INTELITY, each customer can be sure of their ability to select from a range of feature options that fully accommodate the latest end-user demands and expectations.
Question:
What differentiates this product or service from the competition?
Answer:
White label customization is sought after but hyper-personalization is hard to develop and maintain--Intelity has mastered this and provides an excellent solution that fits the needs of boutique properties, luxury hotels and resorts, and casinos.
Showing all answers to: "What differentiates this product or service from the competition?"
White label customization is sought after but hyper-personalization is hard to develop and maintain--Intelity has mastered this and provides an excellent solution that fits the needs of boutique properties, luxury hotels and resorts, and casinos.
All integration options
The In-app ID card validation
Many options to combine mobile app features with Kiosk self-check-in options
Their global sales and support team make this a very good option if you have a global presence.
Intelity has smartly built a cohesive one-stop shop for all digital tools related to the guest experience. Most competitors only do one or two things (i.e. Mobile Check-In + Digital Key), but Intelity does it all: Mobile Check-In, Credit Authorization, Digital Key, Guest Messaging, Mobile Ordering, Guest Compendium, and Express Checkout. Incredible!
Superior Technology platform consisting of Applications and Tablets. Entire technology needs of hotels in post-COVID world has been addressed by Intelity. Their technology is light years ahead of other platforms in this domain.
As a Certified Partner of ASSA ABLOY Global Solutions, INTELITY is recognized as a leading provider of mobile-based technology for the hospitality industry. The company's solutions have further been tested and vetted by the industry's leading experts to ensure a safe, convenient and enjoyable experience for all users.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
As mobile check-in continues to be sought after by guests and a desirable way to improve operational efficiency at the front desk, make sure to ask Intelity about their ability to verify guests identity and age. Staying in compliance and knowing who your guests are before enabling them to skip the front desk is pivotal to trust, safety, and success.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
As mobile check-in continues to be sought after by guests and a desirable way to improve operational efficiency at the front desk, make sure to ask Intelity about their ability to verify guests identity and age. Staying in compliance and knowing who your guests are before enabling them to skip the front desk is pivotal to trust, safety, and success.
A very good flexible Solution with a lot of and add-ons and customized options if you are looking at vendors that can provide Kiosk Check-in/Check-Out features. They also provide mobile apps that have options for Mobile Check-in/Check-Out with option to handle mobile keys and ID verifications.
Make sure you have a PMS, POS, Payment Gateway, and ideally a service optimization ticketing system that integrates with Intelity. Integrations are key to ensuring all operational and guest communication processes are seamless.
Intelity is developing cutting edge customers experience for Hotels best suited for post COVID world. They mobile applications, tablets are developed with users in mind backed by superior technology.
Intelity's app features provide hoteliers with a range of implementation options. We recommend working with Intelity's expert representatives to identify which functionalities are suited to a particular hotel's needs in order to ensure maximum success and guest satisfaction.
Recommended by
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@
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@
Assa Abloy Global Solutions
Josh Binder
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@
Nuvola
Shiv Sundar
COO
@
Esper
Stig Lagerstedt
VP of Hospitality Solutions
@
ASSA ABLOY Global Solutions
Josh Binder
Director of Partnerships
@
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Stig Lagerstedt
Vice President Hospitality Solutions
@
Assa Abloy Global Solutions
Josh Binder
Director of Business Development
@
Nuvola
Shiv Sundar
COO
@
Esper
Stig Lagerstedt
VP of Hospitality Solutions
@
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Principal - Partnerships
@
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Support
Verified Support
INTELITY has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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