Salto

Ranked 8 (out of 32) in Mobile Key & Keyless Entry

Mobile Key & Keyless Entry

Smart access locking solutions for Hospitality

Ratings Snapshot

Certificate of Excellence
Read 3 reviews
55%
Recommend
HTR Score icon
HT SCORE
27 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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In the last 18-months hoteliers who reviewed Salto were less than 70% likely to recommend the product which is impacting their HT Score.

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Salto has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #8 out of 32 in Mobile Key & Keyless Entry

Ease of Use
2.2/5
ROI
2.0/5
Implementation
2.0/5
Customer Support
2.0/5
Verified Customer Support

SALTO Systems’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Salto Overview

Salto Overview

Since 2001, SALTO Systems has been delivering state-of-the-art, wire-free and keyless electronic access control solutions and has established a strong presence in the hospitality industry, developing innovative and reliable electronic locking solutions that improve guest experience, hotel management, design and security. SALTO is driven by continuous innovation and is committed to developing the ...

About SALTO Systems

Founded in 2001 | Headquarters in Oiartzun Spain | 276 employees

SALTO Systems revolutionised access control with the introduction of the SALTO Virtual Network SVN data-on-card technology and the battery-operated wire-free el...

Integrates with

  • Mobile Key & Keyless Entry
  • Guest Room Automation
  • Hotel Guest Apps
Browse integrations (21 verified)

Pros & Cons

Like 55% recommend

General Manager from Boutique

We are a brand new 183 room hotel. We have had 3 locks completely fail within 8 months Guests were locked out, locks would not respond and we had to break into the rooms through the wall. Support has been horrible!!! T...

Director from Boutique

Our locks fail all too regularly (probably all our locks have had to be changed over a 4 year period) and we either have guests who can't lock their rooms, or worse still the locks fail with the door locked and we have t...

Senior Vice President Information Technology from Other in Annapolis (United States)

Great product and advanced features available for mobility

General Manager from Boutique

A product that works and then solid support. I have worked in hotels for over 40 years and have never had so many problems and such lack of vendor support. Go with any other vendor!!!

Director from Boutique

Customer service because it doesn't exist at present! Locks which can be opened from the outside if the mechanism fails. Locks with a manual lock on the inside to make guests feel safe when again the mechanism fails. ...

Senior Vice President Information Technology from Other in Annapolis (United States)

Very expensive

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Salto has a definite focus on security and ensuring that a property can control guest access in a way that’s convenient for them and safe for the property. Their locks are innovative and provide a new option for hoteliers.

by Hannah Scott (INTELITY) on November 13, 2020

Question:

What differentiates this product or service from the competition?

Answer:

Salto has the first stand-alone, battery-powered electronic locks for hotel and resort properties. That’s an innovative new option for hotels, and we’ve greatly enjoyed working with their team to integrate our keyless technology, apps, and backend with their products.

by Hannah Scott (INTELITY) on November 13, 2020

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Salto is unique in a few ways -- first, that they have such a strong focus on sustainability, which only continues to increase in importance. Then, that they've truly simplified access with their wireless locks. Definitely an innovative company and that can be a great fit for a lot of properties.

by Hannah Scott (INTELITY) on November 13, 2020

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GETTING STARTED

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Features

  • Guest Management Dashboard
  • Whitelabel Capability
  • Notifications
  • Multi-Property Management
  • Keyless Entry
  • Remote Checkin
  • Mobile App
  • Access Management Solution (Server Based)
  • Access Management (Cloud Based)
  • Door Hardware and Locks

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States
  • United Kingdom

3 Verified SALTO Systems Reviews

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This vendor is 96% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Mobile Key & Keyless Entry providers. It is advised that you ask for recent references before proceeding.

Apr 29, 2021

Salto Review: Lock Failures

Director from Boutique in (United Kingdom)

Recommend 1/10
Half blue star
Empty blue star
Empty blue star
Empty blue star
Empty blue star

What do you like most?

Our locks fail all too regularly (probably all our locks have had to be changed over a 4 year period) and we either have guests who can't lock their rooms, or worse still the locks fail with the door lock...

What do you dislike or think could be improved?

Customer service because it doesn't exist at present! Locks which can be opened from the outside if the mechanism fails. Locks with a manual lock on the inside to make guests feel safe when again the me...

Customer Support
0.5
Ease of Use
0.5
Value for money
0.5
Implementation
0.5

Jan 20, 2020

Salto Review: DONT BUY THIS PRODUCT!!!

General Manager from Boutique in Minneapolis (United States)

Recommend 0/10
Half blue star
Empty blue star
Empty blue star
Empty blue star
Empty blue star

What do you like most?

We are a brand new 183 room hotel. We have had 3 locks completely fail within 8 months Guests were locked out, locks would not respond and we had to break into the rooms through the wall. Support has be...

What do you dislike or think could be improved?

A product that works and then solid support. I have worked in hotels for over 40 years and have never had so many problems and such lack of vendor support. Go with any other vendor!!!

Customer Support
0.5
Ease of Use
1
Value for money
0.5
Implementation
0.5

Mar 28, 2017

Salto Review: Great provider of mobile keys

Senior Vice President Information Technology from Other in Annapolis (United States)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Great product and advanced features available for mobility

What do you dislike or think could be improved?

Very expensive

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

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SALTO Systems hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

Recent News & Content

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Resources & reports

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Popular Salto Integrations

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