Salto

Ranked 8 (out of 37) in Mobile Key & Keyless Entry

Mobile Key & Keyless Entry

Smart access locking solutions for Hospitality

Ratings Snapshot

Certificate of Excellence
Read 4 reviews
40%
Recommend
HTR Score icon
HT SCORE
36 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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In the last 18-months hoteliers who reviewed Salto were less than 70% likely to recommend the product which is impacting their HT Score.

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Salto has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #8 out of 37 in Mobile Key & Keyless Entry

Ease of Use
2.6/5
ROI
2.0/5
Implementation
2.0/5
Customer Support
1.8/5
Verified Customer Support

SALTO Systems’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Salto Overview

Salto Overview

Since 2001, SALTO Systems has been delivering state-of-the-art, wire-free and keyless electronic access control solutions and has established a strong presence in the hospitality industry, developing innovative and reliable electronic locking solutions that improve guest experience, hotel management, design and security. SALTO is driven by continuous innovation and is committed to developing the ...

About SALTO Systems

Founded in 2001 | Headquarters in Oiartzun Spain | 276 employees

SALTO Systems revolutionised access control with the introduction of the SALTO Virtual Network SVN data-on-card technology and the battery-operated wire-free el...

Integrates with

  • Mobile Key & Keyless Entry
  • Property Management Systems
  • Guest Room Automation
Browse integrations (20 verified)

Pros & Cons

Like 40% recommend

General Manager

We are a brand new 183 room hotel. We have had 3 locks completely fail within 8 months Guests were locked out, locks would not respond and we had to break into the rooms through the wall. Support has been horrible!!! T...

Senior Vice President Information Technology in Annapolis (United States)

Great product and advanced features available for mobility

Director

Our locks fail all too regularly (probably all our locks have had to be changed over a 4 year period) and we either have guests who can't lock their rooms, or worse still the locks fail with the door locked and we have t...

Owner

Customer service is terrible and pricing is 'unclear' to put it mildly but we have come to learn that any opportunity for Salto to charge they will charge and then some. Any interaction with the Sales Manager/Account Ma...

Senior Vice President Information Technology in Annapolis (United States)

Very expensive

Director

Customer service because it doesn't exist at present! Locks which can be opened from the outside if the mechanism fails. Locks with a manual lock on the inside to make guests feel safe when again the mechanism fails. ...

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Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Salto has a definite focus on security and ensuring that a property can control guest access in a way that’s convenient for them and safe for the property. Their locks are innovative and provide a new option for hoteliers.

by Hannah Scott (INTELITY) on November 13, 2020

Question:

What differentiates this product or service from the competition?

Answer:

Salto has the first stand-alone, battery-powered electronic locks for hotel and resort properties. That’s an innovative new option for hotels, and we’ve greatly enjoyed working with their team to integrate our keyless technology, apps, and backend with their products.

by Hannah Scott (INTELITY) on November 13, 2020

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Salto is unique in a few ways -- first, that they have such a strong focus on sustainability, which only continues to increase in importance. Then, that they've truly simplified access with their wireless locks. Definitely an innovative company and that can be a great fit for a lot of properties.

by Hannah Scott (INTELITY) on November 13, 2020

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GETTING STARTED

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Features

Door Hardware

4/5 features

Access Management

4/5 features

Guest App

4/5 features

Compatibility

4/5 features

Other

1/2 features

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United Kingdom
  • United States of America

4 Verified SALTO Systems Reviews

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This vendor is 98% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Mobile Key & Keyless Entry providers. It is advised that you ask for recent references before proceeding.

November 27, 2021

Salto Review: Great Product, Terrible Service and Inaccurate Pricing

Owner from Luxury Hotels in London (United Kingdom)

Recommend 1/10
Half blue star
Empty blue star
Empty blue star
Empty blue star
Empty blue star

What do you like most?

The product itself is good, we've had a Salto system for the last 2-3 years and it's always worked very well for us.

What do you dislike or think could be improved?

Customer service is terrible and pricing is 'unclear' to put it mildly but we have come to learn that any opportunity for Salto to charge they will charge and then some. Any interaction with the Sales Ma...

Customer Support
1
Ease of Use
4
Value for money
2
Implementation
2

April 29, 2021

Salto Review: Lock Failures

Director from Boutiques in (United Kingdom)

Recommend 1/10
Half blue star
Empty blue star
Empty blue star
Empty blue star
Empty blue star

What do you like most?

Our locks fail all too regularly (probably all our locks have had to be changed over a 4 year period) and we either have guests who can't lock their rooms, or worse still the locks fail with the door lock...

What do you dislike or think could be improved?

Customer service because it doesn't exist at present! Locks which can be opened from the outside if the mechanism fails. Locks with a manual lock on the inside to make guests feel safe when again the me...

Customer Support
0.5
Ease of Use
0.5
Value for money
0.5
Implementation
0.5

January 20, 2020

Salto Review: DONT BUY THIS PRODUCT!!!

General Manager from Luxury Hotels in Minneapolis (United States of America)

Recommend 0/10
Empty blue star
Empty blue star
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What do you like most?

We are a brand new 183 room hotel. We have had 3 locks completely fail within 8 months Guests were locked out, locks would not respond and we had to break into the rooms through the wall. Support has be...

What do you dislike or think could be improved?

A product that works and then solid support. I have worked in hotels for over 40 years and have never had so many problems and such lack of vendor support. Go with any other vendor!!!

Customer Support
0.5
Ease of Use
1
Value for money
0.5
Implementation
0.5

March 28, 2017

Salto Review: Great provider of mobile keys

Senior Vice President Information Technology from Other in Annapolis (United States of America)

Recommend 10/10
Full blue star
Full blue star
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What do you like most?

Great product and advanced features available for mobility

What do you dislike or think could be improved?

Very expensive

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Profile empty

SALTO Systems hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

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