Synxis Booking Engine (Sabre)

4.1 (75 REVIEWS)

HTR Score icon
HT Score  
78 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
User avatar image User avatar image User avatar image User avatar image User avatar image User avatar image

Blanka, Amanda, Audrey + 4 more experts recommend Sabre

Read Recommendations
Product Banner

Ranked 14 (out of 132) in Booking Engine

Engage directly while converting shoppers

User avatar image User avatar image User avatar image

Ratings Summary

4.1
Very Good
Ease of Use
4.3/5
Customer Support
3.9/5
ROI
4.2/5
Implementation
4.2/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Synxis Booking Engine (Sabre) is the #10 most trending product in the Booking Engine category (out of 132) and the #243 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Sabre’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
78 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Synxis Booking Engine (Sabre)
Founded in 1960 | Headquarters in Southlake (United States) | 7910 employees
SynXis Booking Engine provides a fast, seamless booking experience, helping hoteliers convert more shoppers into guests, while continuously optimizing for changing preferences and online booking behaviors of travelers. Built on flexible, reliable technology, it allows you to control your brand experience while also delivering an excellent user experience.

View website

Capabilities

Customize without coding

Drive brand loyalty

Analyze what's working

Mobile-first design

Maximize direct channel revenue

Features

Merchandising & Packages

4/5 features

Upselling & Cross Selling

4/5 features

Conversion

4/5 features

Payments

4/5 features

Transactional Emails

4/5 features

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Sabre Average Sabre

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

No matching results

0

Success Stories

4

References

0

Featured Customers

Success Stories

profile-empty-state.svg

Sabre doesn’t have any case studies available

Popularity by Segment

Size

6 | X-Small (1-9 room)

4 | Small (10-24 room)

11 | Medium (25-74 room)

34 | Large (75-199 room)

71 | X-Large (200+ room)

Country

81 | United States of America

8 | Mexico

4 | United Arab Emirates

4 | Canada

2 | Norway

2 | Spain

2 | Japan

2 | Singapore

2 | France

2 | Thailand

2 | Egypt

2 | United Kingdom

2 | Barbados

2 | Germany

1 | Costa Rica

1 | Hungary

1 | China

1 | Qatar

1 | Saudi Arabia

1 | India

1 | South Africa

1 | Brazil

1 | Italy

1 | Finland

1 | Vietnam

Type

71 | Luxury Hotels

45 | Boutiques

39 | Resorts

38 | Branded Hotels

23 | City Center Hotels

13 | Extended Stay & Serviced Apartments

12 | Airport/Conference Hotels

11 | Bed & Breakfast & Inns

9 | Limited Service & Budget Hotels

8 | Hostels

2 | Vacation Rentals & Villas

1 | Casinos

1 | Motels

Region

93 | North America

13 | Europe

9 | Asia Pacific

8 | Middle East

2 | South America

2 | Central America

1 | Africa

Category

75 | Booking Engine

51 | Hotel Reservations Systems

48 | Channel Managers

38 | Staff Collaboration Tools

7 | Property Management Systems

3 | Digital Marketing Agencies

2 | Upselling Software

More Products by Sabre

https://ucarecdn.com/883affb9-fccf-4466-93de-01b67d67f50d/-/crop/1500x938/0,7/-/preview/
https://ucarecdn.com/13ed6e76-7a83-42e7-a7b1-3c0057cd49fb/
https://ucarecdn.com/1face80e-bf8a-43eb-9947-01338dcbfba7/-/crop/721x451/7,0/-/preview/
https://ucarecdn.com/839375e7-00b3-4af9-acef-ba042f4a4514/
https://ucarecdn.com/5224b920-84ad-4319-b9bf-2a9f3e842496/
https://ucarecdn.com/47a7703c-43c4-4687-9677-accf271e7c3b/-/crop/745x466/59,0/-/preview/
https://ucarecdn.com/26ecb236-0d74-4bff-87a1-549827d24ed2/

Hotelier Rating

Excellent
85
Very Good
20
Average
18
Poor
9
Terrible
5

Property Size

  • X-Small (6)
  • Small (4)
  • Medium (11)
  • Large (34)
  • X-Large (71)

Country

  • United States of America
    United States of America
    (81)
  • Mexico
    Mexico
    (8)
  • United Arab Emirates
    United Arab Emirates
    (4)
  • Canada
    Canada
    (4)
  • Norway
    Norway
    (2)
  • Spain
    Spain
    (2)
  • Japan
    Japan
    (2)
  • Singapore
    Singapore
    (2)
  • France
    France
    (2)
  • Thailand
    Thailand
    (2)
  • Egypt
    Egypt
    (2)
  • United Kingdom
    United Kingdom
    (2)
  • Barbados
    Barbados
    (2)
  • Germany
    Germany
    (2)
  • Costa Rica
    Costa Rica
    (1)
  • Hungary
    Hungary
    (1)
  • China
    China
    (1)
  • Qatar
    Qatar
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)
  • India
    India
    (1)
  • South Africa
    South Africa
    (1)
  • Brazil
    Brazil
    (1)
  • Italy
    Italy
    (1)
  • Finland
    Finland
    (1)
  • Vietnam
    Vietnam
    (1)

Region

  • North America
    North America
    (93)
  • Europe
    Europe
    (13)
  • Asia Pacific
    Asia Pacific
    (9)
  • Middle East
    Middle East
    (8)
  • South America
    South America
    (2)
  • Central America
    Central America
    (2)
  • Africa
    Africa
    (1)

Hoteliers say

NEW AI Review summary

Hoteliers like Sabre/Synxis for its superior technology, robust connectivity to multiple partners, and stability in service, resulting in increased direct channel conversion and improved distribution reach. Users appreciate the flexibility in creating rates, channel connectivity, and innovative booking engine, which directly impact revenue optimization. However, there are critical concerns regarding delayed customer support, system innovations pace, and occasional data synchronization issues.

AI-generated from the text of customer reviews

Integration and Connectivity
Customer Support
Customization and Flexibility
Booking Engine
System Performance and Stability
Revenue Optimization
Innovation and Development Pace
Account Management
Learning Curve and Usability
Reporting and Analytics
10

Sabre/Synxis is best in class!

DVP of Revenue Management from 500+ room Boutique in Dallas (United States of America)

Verified
7 months ago
Sabre/Synxis has always been a fabolous partner for our Independent hotels. Their technology is superior and the connectivity to multiple partners is outstanding. They have been a proactive partner in upgrades and new enhancements. The system is stable with almost no interruptions of services.
Country United States of America
DVP of Revenue Management
X-Large Hotel
10

Excellent Support, Reliable Product

from 75-99 room Luxury Hotel in Santa Rosa (United States of America)

Verified
7 months ago
The customer service is excellent - agents follow up on tickets diligently. Their team is knowledgeable about connections with 3rd parties. Market managers involved in all tickets to monitor progress and ensure a timely resolution.
Country United States of America
Large Hotel
10

Once setup it's the best CRS out there

VP Distribution from 500+ room Branded Hotel in Chicago (United States of America)

Verified
7 months ago
We use SynXis for our independent hotels. Compared with our branded properties the hotels on SynXis have a much higher direct channel conversion and distribution reach.
Country United States of America
VP Distribution
X-Large Hotel
10

Most valuable partnership

Senior Director of Technology & Commercial Strategy from 50-74 room Boutique in Berlin (Germany)

Verified
7 months ago
a partnership with Sabre is not about quick wins, but about long lasting cooperation and support. It is a 360 degrees covering landscape of solution with equal focus on data- and cybersecurity, innovative distribution solutions, tools supporting ecommerce and a large variety of connected partners.
Country Germany
Senior Director of Technology & Commercial Strategy
Medium Hotel
9

Robust system and Professional Team

VP Revenue Management from 200 to 499 room City Center Hotel in Singapore (Singapore)

Verified
7 months ago
Integrated solutions providing ease of use for users. Professional manner of handling issues raised on Sabre Community platform. Always listening to customers and looking for solutions together.
Country Singapore
VP Revenue Management
X-Large Hotel
10

Solid and Reliable CRS System

Group Director e-Commerce and distribution from 200 to 499 room Branded Hotel in New York (United States of America)

Verified
7 months ago
The Synxis CRS is a solid, stable and very reliable platform. It has all the functionality needed and more one can expect from a CRS, and has real time connectivity to the Sabre Booking Engine that is WCAG 2.1 ADA and GDPR compliant, and fully responsive design, full seamless connectivity to the GDS, Call Center and IDS. Even makes it bette...
Country United States of America
Group Director e-Commerce and distribution
X-Large Hotel
6

Late responsibility on technical issues.

Manager from 500+ room Luxury Hotel in La Quinta (United States of America)

Verified
7 months ago
we are using customizing BE with our loyalty program. When we have problems, but your team response is quite late. Our member loyalty goes down with solving problem's late. In addition to the problems haven't resolved or improved yet since 1 years more.
Country United States of America
Manager
X-Large Hotel
10

Heavy user of the CRS, customising SBE and using both GDS and channel management tools.

Founder and Executive Director from 500+ room Luxury Hotel in (United Kingdom)

Verified
7 months ago
* One of the best BE Vendor solutions still available in the market.* Focus on security, stability and performance of the platform* Continuing to invest in the core CRS in a dynamic, fast changing market * Taking action about payment solutions, API legacy, redundancy, performance, ease of access and size of API portfolio* Focus on fiscal re...
Country United Kingdom
Founder and Executive Director
X-Large Hotel
8

Advanced BE for high conversion

Marketing Div. Sales & Marketing from 500+ room Luxury Hotel in Minato City (Japan)

Verified
7 months ago
Great booking engine as tools in language with hotel/travel industry and knowledge and experience. Always advanced. It is good for non room ancillary revenue as well as rooms.
Country Japan
Marketing Div. Sales & Marketing
X-Large Hotel
6

Technology is good, support lacking

Group Revenue Manager from 200 to 499 room Boutique in Newlands (South Africa)

Verified
7 months ago
Innovative products leaning towards becoming an all in one solution meeting the needs for cross channel distribution, upselling, hotel operations and guest experience.
Country South Africa
Group Revenue Manager
X-Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 8

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Knowledgeable support team. Ease of CRS set up and navigation. Ability to connect with various external partners. I like the fact that there are new partnerships and system enhancements, it is preferred to work with a partner under one umbrella.

Question:

What differentiates this product or service from the competition?

Answer:

Speed to market (yet recently there are delays, not sure if staffing is an issue). Ease of use. In general Sabre/Synxis is a solid partner, the support team, market managers are always very attentive.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Ease of set up, use and general functionality. One-stop shop with several products and services under one umbrella, hence when there is a need to call out for support, the support team, in general is very knowledgeable. I am however concerned with the future CRS business model and minimum revenue for contracting with Sabre. Many independent / smaller properties will have a hard time reaching a specific revenue target and with that will not be considered for Sabre/CRS.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 4 recommend
Recommended by
RecommendationAvatar
Blanka Dewapura Co-Owner/VP @ Oceanid Hospitality Group
RecommendationAvatar
Amanda Tower PR & Marketing @ INTELITY
RecommendationAvatar
Audrey MacRae Vice President @ Maestro PMS
RecommendationAvatar
Sean Kline Product Manager @ StayNTouch
RecommendationAvatar
Jenna Ware Product Manager @ Springer Miller Systems
RecommendationAvatar
Blanka Dewapura Co-Owner/VP @ Oceanid Hospitality Group
RecommendationAvatar
Amanda Tower PR & Marketing @ INTELITY
RecommendationAvatar
Audrey MacRae Vice President @ Maestro PMS
RecommendationAvatar
Sean Kline Product Manager @ StayNTouch
RecommendationAvatar
Jenna Ware Product Manager @ Springer Miller Systems
RecommendationAvatar
Sarah Duguay Marketing & Communications Specialist @ WebRezPro Property Management System
RecommendationAvatar
Kylie Waters Engineering Administrative Executive @ Hilton Naples- Cooperhotels
Are you a consultant or vendor that recommends Sabre? Leave a recommendation

Integrations

Need help with an integration?
SPONSORED

Find Great Pairing Apps

No matching results

No matching results

filtering integrations
Company Functionality
SiteMinder
SiteMinder

92% recommended by 1862 hotels

Channel Managers
Actabl
Actabl

93% recommended by 1297 hotels

Business Intelligence
Canary Technologies

This integration hasn’t been verified by Sabre yet.

Canary Technologies

96% recommended by 1285 hotels

Cyber Security & Fraud Prevention
+4 more
Lighthouse
Lighthouse

95% recommended by 1236 hotels

Rate Shopping
IDeaS
IDeaS

92% recommended by 519 hotels

Revenue Management Systems
Asksuite

This integration hasn’t been verified by Sabre yet.

Asksuite

98% recommended by 514 hotels

Hotel Chatbots
RateGain
RateGain

93% recommended by 510 hotels

Hotel Rate Parity
+3 more
Mews
Mews

91% recommended by 480 hotels

Property Management Systems
Profitroom
Profitroom

94% recommended by 475 hotels

Channel Managers
Duetto
Duetto

93% recommended by 399 hotels

Revenue Management Systems

Support

Unverified

Sabre has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

Suppo Info Image Green check icon

2024

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

Request a Quote

Response Time

Less than a day

Recommended

85%

Still gathering info?

Schedule a free 30-minute product demo consultation

Schedule free demo

Get recommendation Image
Live

Download the Free Guide

By clicking the button above, you acknowledge, consent, and agree to the following: a) Our Privacy Policy and consent to receive notices and other communications electronically. b) We take your privacy seriously. You are providing express written consent for Hotel Tech Report to share your information with Our Partners to contact you via email.

Your guide was sent!

Your guide was successfully sent to .