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The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
Synxis Booking Engine (Sabre)
4.1 (83 REVIEWS)
Blanka, Amanda, Audrey + 4 more experts recommend Sabre
Read RecommendationsRanked 13 (out of 143) in Booking Engine
Engage directly while converting shoppers
85% recommended by 136 hotels
IHG, JA Resorts & Hotels, Alila Resorts & 133 others
Bell - AI powered product analyst
I analyzed all of Sabre’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Sabre/Synxis for its superior technology, robust connectivity to multiple partners, and stability in service, resulting in increased direct channel conversion and improved distribution reach. Users appreciate the flexibility in creating rates, channel connectivity, and innovative booking engine, which directly impact revenue optimization. However, there are critical concerns regarding delayed customer support, system innovations pace, and occasional data synchronization issues.
IHG, JA Resorts & Hotels, Alila Resorts & 133 others
Read their reviewsSupport
Exceptional
12 reviews mentions in "Support""
9 positive
3 negative
Hoteliers often highlight the customer support for Synxis Booking Engine by Sabre in terms of availability and responsiveness. Support is reportedly accessible through multiple channels and known for its quick resolution times, although some suggest improvement is needed in minimizing unexpected system outages and speeding up support case resolutions. Users appreciate the expertise of the support staff, noting that they are knowledgeable and effective in resolving issues. However, some features require contacting support to unlock, and users rely on support throughout the system's implementation process. Helpful resources contribute to the overall support experience, with account managers praised for being resourceful every step of the way.
Manager, Distribution Platform and Reservation Operation
6 days ago
Verified
... Sabre customer service, sometimes it takes a lot of time to respond or get feedback, and some time closed case without any notice. ...
See full reviewSr. E-commerce Manager
8 days ago
Verified
... Partner services support - Communication - Time limit for cases Oversell limit feature which supported on connectivity with OTAS - Currency conversion. ...
See full reviewCluster Revenue Manager
2 months ago
Verified
... It will be better if can be arrange chinesse version training sections. It can be better understanding since the set up is not easy to understand very fast. ...
See full reviewAVP - Business Process
3 months ago
Verified
... Stability and performance of the system. The over all architecture of the system is very good. Due to this there are no down time. ...
See full reviewDistribution Manager
3 months ago
Verified
... A required enhancement would be the addition of a distribution control page that visually represents all connected channels and connection status with mapping, availability and production detail. This would provide hotels with an intuitive way to monitor ...
See full reviewPresident RevOptimum
4 months ago
Verified
... Simplicity of the system with enhanced two-way integration with PMS systems, hands-on approach to channel management, robust GDS distribution and consortia opportunities and customer service improvements with the new ...
See full reviewRevenue Analyst
5 months ago
Verified
... Friendly booking engine system for user. ...
See full reviewOwner
5 months ago
Verified
... The teaching manuals are a bit long-winded and unsure how useful, some features require contacting support to unlock, some features I discovered by looking at competitors' sites and googling my way ...
See full review
5 months ago
Verified
... Easy to implement and to use. Variety of connectivities available and great team to support with connections. Variety of useful reports. Quick customer service support. Helpful account managers that ...
See full reviewDVP of Revenue Management
14 months ago
Verified
... Sabre/Synxis has always been a fabolous partner for our Independent hotels. Their technology is superior and the connectivity to multiple partners is outstanding. They have been a proactive partner ...
See full reviewVP Revenue Management
14 months ago
Verified
... Integrated solutions providing ease of use for users. Professional manner of handling issues raised on Sabre Community platform. Always listening to customers and looking for solutions together. ...
See full review
14 months ago
Verified
... The customer service is excellent - agents follow up on tickets diligently. Their team is knowledgeable about connections with 3rd parties. Market managers involved in all tickets to monitor progress and ensure a timely ...
See full reviewSenior Director of Technology & Commercial Strategy
14 months ago
Verified
... a partnership with Sabre is not about quick wins, but about long lasting cooperation and support. It is a 360 degrees covering landscape of solution with equal focus on data- and cybersecurity, innovative distribution solutions, tools supporting ...
See full reviewAutomation
Optimized
3 reviews mentions in "Automation""
3 positive
0 negative
Hoteliers often highlight the strong automation capabilities of the Synxis Booking Engine by Sabre, noting that it effectively streamlines operations through the automation of routine tasks. Automated processes reduce manual errors and significantly enhance workflow efficiency. The system minimizes the need for manual data entry by automatically populating information already available in Synxis, allowing staff to focus on other critical areas of hotel management. Furthermore, the integration of automated e-communications with guests ensures consistent and timely engagement, while AI features like predictive analytics contribute to a more personalized guest experience. These automation features collectively lead to a more efficient and seamless reservation process, reducing the workload on hotel staff and improving overall operational productivity.
Revenue Manager
4 months ago
Verified
... The Sabre team made the onboarding process really easy and streamlined. We used another channel manager in the past and Sabre's process for connecting to the OTA's is far superior. We were connected ...
See full reviewPresident RevOptimum
4 months ago
Verified
... Synxis is a premier CRS System for Independent Hotels, offering robust distribution and channel management. ...
See full reviewGm
4 months ago
Verified
... System can auto pop out all the information which already in SynXis and not require us to fill up any form ...
See full review
5 months ago
Verified
... Add a report that shows set up rates for future and what was set up for the past (at least some period). Homepage, availability snapchat customized by rate plan. New reservations from homepage, to ...
See full reviewIntegrations
Seamless
6 reviews mentions in "Integrations""
6 positive
0 negative
Hoteliers often highlight SynXis's extensive range of integrations as a significant advantage. The platform seamlessly connects with a wide array of systems, including Property Management Systems (PMS), Customer Relationship Management (CRM) tools, and various online travel agencies (OTAs). These integrations are easy to implement, allowing hotels to connect and manage their operations efficiently without facing significant challenges. Users appreciate the reliability of these connections, as they consistently function without syncing issues, ensuring smooth operations. Additionally, the customization options available for these integrations enable hotels to tailor them to fit specific business needs, providing flexibility and enhancing the overall efficiency of their operations.
Manager, Distribution Platform and Reservation Operation
6 days ago
Verified
... User friendly and multi function to control. ...
See full reviewSr. E-commerce Manager
8 days ago
Verified
... Sabre Services: Delivering Exceptional Solutions and Unmatched Customer Support ...
See full reviewDistribution Manager
3 months ago
Verified
... One of the primary advantages of using Synxis lies in its reliability and its extensive portfolio of connected partners. This connectivity not only broadens market exposure but also supports hotels in targeting the right audience effectively. Additionally, Synxis provides the flexibility to manage operations at both the chain and individual hotel levels, enabling brands to tailor strategies that optimize their portfolio comprehensively. The platform's reporting capabilities are thorough, and with the integration ...
See full reviewRevenue Manager
4 months ago
Verified
... The Sabre team made the onboarding process really easy and streamlined. We used another channel manager in the past and Sabre's process for connecting to the OTA's is far superior. We were connected ...
See full reviewPresident RevOptimum
4 months ago
Verified
... Simplicity of the system with enhanced two-way integration with PMS systems, hands-on approach to channel management, robust GDS distribution and consortia opportunities and customer service ...
See full review
5 months ago
Verified
... Easy to implement and to use. Variety of connectivities available and great team to support with connections. Variety of useful reports. Quick customer service support. Helpful account managers that ...
See full reviewDVP of Revenue Management
14 months ago
Verified
... Sabre/Synxis has always been a fabolous partner for our Independent hotels. Their technology is superior and the connectivity to multiple partners is outstanding. They have been a proactive partner ...
See full reviewValue
High return
6 reviews mentions in "Value""
6 positive
0 negative
Hoteliers often highlight the value of the Synxis Booking Engine in delivering a strong return on investment (ROI) by effectively supporting a broad portfolio of connected partners, which enhances market exposure and aids in targeting the right audience. Users appreciate that the benefits and features offered often justify the cost, despite the competitive market. They commend the product for the clear and transparent pricing structure, and the availability of demos or trials that allow an informed evaluation of its capabilities.
Sr. E-commerce Manager
8 days ago
Verified
... Sabre Services: Delivering Exceptional Solutions and Unmatched Customer Support ...
See full reviewDistribution Manager
3 months ago
Verified
... One of the primary advantages of using Synxis lies in its reliability and its extensive portfolio of connected partners. This connectivity not only broadens market exposure but also supports hotels ...
See full reviewPresident RevOptimum
4 months ago
Verified
... Synxis is a premier CRS System for Independent Hotels, offering robust distribution and channel management. ...
See full reviewRevenue Analyst
5 months ago
Verified
... It would be beneficial if Sabre could minimize unexpected system outages and expedite the resolution time for support cases to further enhance its reliability. ...
See full reviewSenior Director of Technology & Commercial Strategy
14 months ago
Verified
... Most valuable partnership ...
See full reviewVP Distribution
14 months ago
Verified
... Once setup it's the best CRS out there ...
See full reviewFunctionality
Advanced
13 reviews mentions in "Functionality""
11 positive
2 negative
Hoteliers often praise the Synxis Booking Engine's functionality for its diverse set of tools and reliable performance. The system is noted for effectively handling core tasks like booking and reporting, bolstered by its robust architecture that minimizes downtime. Users appreciate the extensive customization options available, which allow for tailored workflows and templates. Despite some challenges in initial setup, the automation of tasks, such as reporting, provides significant efficiency gains. While there are areas for potential enhancement, particularly in making some features easier to unlock, overall, the Synxis system is recognized for delivering actionable insights through its comprehensive reporting capabilities, supporting global features like multilingual and multi-currency operations, and its ability to scale with the business needs of independent hotels.
Manager, Distribution Platform and Reservation Operation
6 days ago
Verified
... Easy to adjust Restriction and effect in real time. Implementation team always good support during doing integration and on boarding for new-opening hotel. ...
See full reviewSr. E-commerce Manager
8 days ago
Verified
... Partner services support - Communication - Time limit for cases Oversell limit feature which supported on connectivity with OTAS - Currency conversion. ...
See full reviewCluster Revenue Manager
2 months ago
Verified
... More functional & package can be sell. Can sold goods.Like the dynamic rate set up in difference date. It is better than previous package function. ...
See full reviewAVP - Business Process
3 months ago
Verified
... Stability and performance of the system. The over all architecture of the system is very good. Due to this there are no down time. ...
See full reviewDistribution Manager
3 months ago
Verified
... A required enhancement would be the addition of a distribution control page that visually represents all connected channels and connection status with mapping, availability and production detail. ...
See full reviewPresident RevOptimum
4 months ago
Verified
... Synxis is a premier CRS System for Independent Hotels, offering robust distribution and channel management. ...
See full reviewGm
4 months ago
Verified
... I feel we have to feel up a lot of Data dump which really take a lot of time to do this task. ...
See full reviewRevenue Analyst
5 months ago
Verified
... Friendly booking engine system for user. ...
See full reviewOwner
5 months ago
Verified
... The teaching manuals are a bit long-winded and unsure how useful, some features require contacting support to unlock, some features I discovered by looking at competitors' sites and googling my way through how to implement. Also definitely no need for the security key code to be email every time on login (gets a bit tedious...), customizing booking engine wording and titles is a little painful and slow, and packages (static/dynamic) could be greatly improved but it is still a great product and works well, updates ...
See full review
5 months ago
Verified
... Easy to implement and to use. Variety of connectivities available and great team to support with connections. Variety of useful reports. Quick customer service support. Helpful account managers that ...
See full reviewDVP of Revenue Management
14 months ago
Verified
... Sabre/Synxis has always been a fabolous partner for our Independent hotels. Their technology is superior and the connectivity to multiple partners is outstanding. They have been a proactive partner ...
See full reviewVP Revenue Management
14 months ago
Verified
... Recent outages can be reduced if possible while we understand it is important to improve the systems. Will be wonderful to add a feature on Sabre Community to allow customers add features they like ...
See full reviewSenior Director of Technology & Commercial Strategy
14 months ago
Verified
... a partnership with Sabre is not about quick wins, but about long lasting cooperation and support. It is a 360 degrees covering landscape of solution with equal focus on data- and cybersecurity, ...
See full reviewVP Distribution
14 months ago
Verified
... We use SynXis for our independent hotels. Compared with our branded properties the hotels on SynXis have a much higher direct channel conversion and distribution reach. ...
See full review
14 months ago
Verified
... The constant update of OTA maintenance forms can be tedious to constantly have to log in to download the newest version. Perhaps a web based form would be most efficient - clients can download a copy ...
See full reviewUser Interface
Refined
5 reviews mentions in "User Interface""
5 positive
0 negative
Hoteliers often appreciate the Synxis Booking Engine's user interface for its professional visual design and a wide range of customization options, which allow for personalized dashboards and settings. However, there are mixed reviews about the clarity and length of the provided teaching manuals, which some find long-winded and not particularly useful without additional support or research. New users may find the interface intuitive, but certain features require contacting support for access, which can be cumbersome. There's also a noted inconvenience with the necessity of entering a security key code sent via email at each login, which users find tedious. Overall, while the interface is visually appealing and customizable, the initial learning curve and some usability elements could be improved for a more seamless user experience.
Cluster Revenue Manager
2 months ago
Verified
... It will be better if can be arrange chinesse version training sections. It can be better understanding since the set up is not easy to understand very fast. ...
See full reviewDistribution Manager
3 months ago
Verified
... A required enhancement would be the addition of a distribution control page that visually represents all connected channels and connection status with mapping, availability and production detail. ...
See full reviewPresident RevOptimum
4 months ago
Verified
... Enhanced e-communications with guest, more AI learning of those repeat guest signed up as members, integrated upsell tool and ability to add video to the booking engine. ...
See full reviewRevenue Analyst
5 months ago
Verified
... Friendly booking engine system for user. ...
See full reviewOwner
5 months ago
Verified
... The teaching manuals are a bit long-winded and unsure how useful, some features require contacting support to unlock, some features I discovered by looking at competitors' sites and googling my way ...
See full review
5 months ago
Verified
... Add a report that shows set up rates for future and what was set up for the past (at least some period). Homepage, availability snapchat customized by rate plan. New reservations from homepage, to ...
See full reviewDVP of Revenue Management
14 months ago
Verified
... Staying up to date with Booking Engine enhacements is key. Having more custom views and ways to enhance the booking experience to the customer. ...
See full review
14 months ago
Verified
... The constant update of OTA maintenance forms can be tedious to constantly have to log in to download the newest version. Perhaps a web based form would be most efficient - clients can download a copy ...
See full reviewWhat Types of Hotels Sabre is Popular For
Size
8 | X-Small (1-9 room)
7 | Small (10-24 room)
19 | Medium (25-74 room)
50 | Large (75-199 room)
55 | X-Large (200+ room)
Country
82 | United States of America
8 | Mexico
4 | United Arab Emirates
4 | Thailand
4 | Canada
3 | China
3 | Spain
2 | India
2 | Egypt
2 | Japan
2 | Singapore
2 | France
2 | Vietnam
2 | Germany
1 | Costa Rica
1 | Norway
1 | Hungary
1 | Virgin Islands, British
1 | Qatar
1 | South Africa
1 | Brazil
1 | Maldives
1 | Saudi Arabia
1 | Finland
1 | Greece
1 | Italy
1 | United Kingdom
Type
83 | Luxury Hotels
62 | Boutiques
51 | Branded Hotels
50 | Resorts
39 | City Center Hotels
33 | Airport/Conference Hotels
28 | Bed & Breakfast & Inns
26 | Limited Service & Budget Hotels
13 | Extended Stay & Serviced Apartments
9 | Hostels
3 | Vacation Rentals & Villas
2 | Casinos
2 | Motels
Region
94 | North America
16 | Asia Pacific
13 | Europe
8 | Middle East
2 | South America
1 | Central America
1 | Africa
Category
83 | Booking Engine
57 | Hotel Reservations Systems
53 | Channel Managers
40 | Staff Collaboration Tools
6 | Property Management Systems
3 | Digital Marketing Agencies
1 | Upselling Software
Didn’t find what you were looking for?
Capabilities
Customize without coding
Drive brand loyalty
Analyze what's working
Mobile-first design
Features
Merchandising & Packages
Upselling & Cross Selling
Conversion
Payments
Transactional Emails
Group Bookings
Reporting & Analytics
Tax & Compliance
Recommended by
Achievements
This vendor's trending score is rising, Synxis Booking Engine (Sabre) is the #13 most trending product in the Booking Engine category (out of 143) and the #428 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreSabre’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Sabre Case Studies
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References
"Sabre has helped us roll out a very ambitious Digital Marketing Strategy which has grown revenue from our website by close to 90% over a two year period. With their help we have not only increased website bookings, impacting our top line, but we have also grown the Cresta Hotels brand online."
"After the success of Nuvola as a piloted program at our Wyndham Grand Clearwater Resort property, we were inspired to launch Nuvola at Wyndham Grand Orlando Resort Bonnet Creek. While our older program before Nuvola was satisfactory for day-to-day operations, Nuvola provides an all-encompassing suite of staff facing solutions that marries the back of the house to the front of the house, while simultaneously providing guests with easy-to-use communication features like Guest Chat texting. Overall, one of the main reasons we decided to partner with Nuvola was because their system is a single-destination program that has many additional features, which is more efficient for our complex, fast-paced operation."
"SynXis Booking Engine offers us the design flexibility and conversion performance to drive growth in direct bookings across our properties globally. The team at Sabre has been collaborative and responsive to our needs. Their commitment to innovation is commendable and I highly recommend this product."
"During the height of the Covid-19 pandemic Springboard Hospitality took this opportunity to activate the chain level content management functionality within the SynXis CRS. This functionality has demonstrated benefits in improving forecast accuracy, streamlined reporting, PMS and RMS integration and scalable growth in our collection of hotels."
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