Synxis Booking Engine (Sabre)

4.1 (83 REVIEWS)

HTR Score icon
HT Score  
79 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Blanka, Amanda, Audrey + 4 more experts recommend Sabre

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Synxis Booking Engine (Sabre)

4.2 (83 REVIEWS)

Ranked 13 (out of 143) in Booking Engine

Engage directly while converting shoppers

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Bell avatar Bell - AI powered product analyst

I analyzed all of Sabre’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like Sabre/Synxis for its superior technology, robust connectivity to multiple partners, and stability in service, resulting in increased direct channel conversion and improved distribution reach. Users appreciate the flexibility in creating rates, channel connectivity, and innovative booking engine, which directly impact revenue optimization. However, there are critical concerns regarding delayed customer support, system innovations pace, and occasional data synchronization issues.

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IHG, JA Resorts & Hotels, Alila Resorts & 133 others

Read their reviews

Support

Exceptional

12 reviews mentions in "Support""

9 positive

3 negative

Hoteliers often highlight the customer support for Synxis Booking Engine by Sabre in terms of availability and responsiveness. Support is reportedly accessible through multiple channels and known for its quick resolution times, although some suggest improvement is needed in minimizing unexpected system outages and speeding up support case resolutions. Users appreciate the expertise of the support staff, noting that they are knowledgeable and effective in resolving issues. However, some features require contacting support to unlock, and users rely on support throughout the system's implementation process. Helpful resources contribute to the overall support experience, with account managers praised for being resourceful every step of the way.

Manager, Distribution Platform and Reservation Operation

6 days ago

Verified

... Sabre customer service, sometimes it takes a lot of time to respond or get feedback, and some time closed case without any notice. ...

See full review

Sr. E-commerce Manager

8 days ago

Verified

... Partner services support - Communication - Time limit for cases Oversell limit feature which supported on connectivity with OTAS - Currency conversion. ...

See full review

Cluster Revenue Manager

2 months ago

Verified

... It will be better if can be arrange chinesse version training sections. It can be better understanding since the set up is not easy to understand very fast. ...

See full review

AVP - Business Process

3 months ago

Verified

... Stability and performance of the system. The over all architecture of the system is very good. Due to this there are no down time. ...

See full review

Distribution Manager

3 months ago

Verified

... A required enhancement would be the addition of a distribution control page that visually represents all connected channels and connection status with mapping, availability and production detail. This would provide hotels with an intuitive way to monitor ...

See full review

President RevOptimum

4 months ago

Verified

... Simplicity of the system with enhanced two-way integration with PMS systems, hands-on approach to channel management, robust GDS distribution and consortia opportunities and customer service improvements with the new ...

See full review

Revenue Analyst

5 months ago

Verified

... Friendly booking engine system for user. ...

See full review

Owner

5 months ago

Verified

... The teaching manuals are a bit long-winded and unsure how useful, some features require contacting support to unlock, some features I discovered by looking at competitors' sites and googling my way ...

See full review

5 months ago

Verified

... Easy to implement and to use. Variety of connectivities available and great team to support with connections. Variety of useful reports. Quick customer service support. Helpful account managers that ...

See full review

DVP of Revenue Management

14 months ago

Verified

... Sabre/Synxis has always been a fabolous partner for our Independent hotels. Their technology is superior and the connectivity to multiple partners is outstanding. They have been a proactive partner ...

See full review

VP Revenue Management

14 months ago

Verified

... Integrated solutions providing ease of use for users. Professional manner of handling issues raised on Sabre Community platform. Always listening to customers and looking for solutions together. ...

See full review

14 months ago

Verified

... The customer service is excellent - agents follow up on tickets diligently. Their team is knowledgeable about connections with 3rd parties. Market managers involved in all tickets to monitor progress and ensure a timely ...

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Senior Director of Technology & Commercial Strategy

14 months ago

Verified

... a partnership with Sabre is not about quick wins, but about long lasting cooperation and support. It is a 360 degrees covering landscape of solution with equal focus on data- and cybersecurity, innovative distribution solutions, tools supporting ...

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Automation

Optimized

3 reviews mentions in "Automation""

3 positive

0 negative

Hoteliers often highlight the strong automation capabilities of the Synxis Booking Engine by Sabre, noting that it effectively streamlines operations through the automation of routine tasks. Automated processes reduce manual errors and significantly enhance workflow efficiency. The system minimizes the need for manual data entry by automatically populating information already available in Synxis, allowing staff to focus on other critical areas of hotel management. Furthermore, the integration of automated e-communications with guests ensures consistent and timely engagement, while AI features like predictive analytics contribute to a more personalized guest experience. These automation features collectively lead to a more efficient and seamless reservation process, reducing the workload on hotel staff and improving overall operational productivity.

Revenue Manager

4 months ago

Verified

... The Sabre team made the onboarding process really easy and streamlined. We used another channel manager in the past and Sabre's process for connecting to the OTA's is far superior. We were connected ...

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President RevOptimum

4 months ago

Verified

... Synxis is a premier CRS System for Independent Hotels, offering robust distribution and channel management. ...

See full review

Gm

4 months ago

Verified

... System can auto pop out all the information which already in SynXis and not require us to fill up any form ...

See full review

5 months ago

Verified

... Add a report that shows set up rates for future and what was set up for the past (at least some period). Homepage, availability snapchat customized by rate plan. New reservations from homepage, to ...

See full review

Integrations

Seamless

6 reviews mentions in "Integrations""

6 positive

0 negative

Hoteliers often highlight SynXis's extensive range of integrations as a significant advantage. The platform seamlessly connects with a wide array of systems, including Property Management Systems (PMS), Customer Relationship Management (CRM) tools, and various online travel agencies (OTAs). These integrations are easy to implement, allowing hotels to connect and manage their operations efficiently without facing significant challenges. Users appreciate the reliability of these connections, as they consistently function without syncing issues, ensuring smooth operations. Additionally, the customization options available for these integrations enable hotels to tailor them to fit specific business needs, providing flexibility and enhancing the overall efficiency of their operations.

Manager, Distribution Platform and Reservation Operation

6 days ago

Verified

... User friendly and multi function to control. ...

See full review

Sr. E-commerce Manager

8 days ago

Verified

... Sabre Services: Delivering Exceptional Solutions and Unmatched Customer Support ...

See full review

Distribution Manager

3 months ago

Verified

... One of the primary advantages of using Synxis lies in its reliability and its extensive portfolio of connected partners. This connectivity not only broadens market exposure but also supports hotels in targeting the right audience effectively. Additionally, Synxis provides the flexibility to manage operations at both the chain and individual hotel levels, enabling brands to tailor strategies that optimize their portfolio comprehensively. The platform's reporting capabilities are thorough, and with the integration ...

See full review

Revenue Manager

4 months ago

Verified

... The Sabre team made the onboarding process really easy and streamlined. We used another channel manager in the past and Sabre's process for connecting to the OTA's is far superior. We were connected ...

See full review

President RevOptimum

4 months ago

Verified

... Simplicity of the system with enhanced two-way integration with PMS systems, hands-on approach to channel management, robust GDS distribution and consortia opportunities and customer service ...

See full review

Gm

4 months ago

Verified

... I work with Sabre for channel connect ...

See full review

5 months ago

Verified

... Easy to implement and to use. Variety of connectivities available and great team to support with connections. Variety of useful reports. Quick customer service support. Helpful account managers that ...

See full review

DVP of Revenue Management

14 months ago

Verified

... Sabre/Synxis has always been a fabolous partner for our Independent hotels. Their technology is superior and the connectivity to multiple partners is outstanding. They have been a proactive partner ...

See full review

Value

High return

6 reviews mentions in "Value""

6 positive

0 negative

Hoteliers often highlight the value of the Synxis Booking Engine in delivering a strong return on investment (ROI) by effectively supporting a broad portfolio of connected partners, which enhances market exposure and aids in targeting the right audience. Users appreciate that the benefits and features offered often justify the cost, despite the competitive market. They commend the product for the clear and transparent pricing structure, and the availability of demos or trials that allow an informed evaluation of its capabilities.

Sr. E-commerce Manager

8 days ago

Verified

... Sabre Services: Delivering Exceptional Solutions and Unmatched Customer Support ...

See full review

Distribution Manager

3 months ago

Verified

... One of the primary advantages of using Synxis lies in its reliability and its extensive portfolio of connected partners. This connectivity not only broadens market exposure but also supports hotels ...

See full review

President RevOptimum

4 months ago

Verified

... Synxis is a premier CRS System for Independent Hotels, offering robust distribution and channel management. ...

See full review

Revenue Analyst

5 months ago

Verified

... It would be beneficial if Sabre could minimize unexpected system outages and expedite the resolution time for support cases to further enhance its reliability. ...

See full review

Senior Director of Technology & Commercial Strategy

14 months ago

Verified

... Most valuable partnership ...

See full review

VP Distribution

14 months ago

Verified

... Once setup it's the best CRS out there ...

See full review

Functionality

Advanced

13 reviews mentions in "Functionality""

11 positive

2 negative

Hoteliers often praise the Synxis Booking Engine's functionality for its diverse set of tools and reliable performance. The system is noted for effectively handling core tasks like booking and reporting, bolstered by its robust architecture that minimizes downtime. Users appreciate the extensive customization options available, which allow for tailored workflows and templates. Despite some challenges in initial setup, the automation of tasks, such as reporting, provides significant efficiency gains. While there are areas for potential enhancement, particularly in making some features easier to unlock, overall, the Synxis system is recognized for delivering actionable insights through its comprehensive reporting capabilities, supporting global features like multilingual and multi-currency operations, and its ability to scale with the business needs of independent hotels.

Manager, Distribution Platform and Reservation Operation

6 days ago

Verified

... Easy to adjust Restriction and effect in real time. Implementation team always good support during doing integration and on boarding for new-opening hotel. ...

See full review

Sr. E-commerce Manager

8 days ago

Verified

... Partner services support - Communication - Time limit for cases Oversell limit feature which supported on connectivity with OTAS - Currency conversion. ...

See full review

Cluster Revenue Manager

2 months ago

Verified

... More functional & package can be sell. Can sold goods.Like the dynamic rate set up in difference date. It is better than previous package function. ...

See full review

AVP - Business Process

3 months ago

Verified

... Stability and performance of the system. The over all architecture of the system is very good. Due to this there are no down time. ...

See full review

Distribution Manager

3 months ago

Verified

... A required enhancement would be the addition of a distribution control page that visually represents all connected channels and connection status with mapping, availability and production detail. ...

See full review

President RevOptimum

4 months ago

Verified

... Synxis is a premier CRS System for Independent Hotels, offering robust distribution and channel management. ...

See full review

Gm

4 months ago

Verified

... I feel we have to feel up a lot of Data dump which really take a lot of time to do this task. ...

See full review

Revenue Analyst

5 months ago

Verified

... Friendly booking engine system for user. ...

See full review

Owner

5 months ago

Verified

... The teaching manuals are a bit long-winded and unsure how useful, some features require contacting support to unlock, some features I discovered by looking at competitors' sites and googling my way through how to implement. Also definitely no need for the security key code to be email every time on login (gets a bit tedious...), customizing booking engine wording and titles is a little painful and slow, and packages (static/dynamic) could be greatly improved but it is still a great product and works well, updates ...

See full review

5 months ago

Verified

... Easy to implement and to use. Variety of connectivities available and great team to support with connections. Variety of useful reports. Quick customer service support. Helpful account managers that ...

See full review

DVP of Revenue Management

14 months ago

Verified

... Sabre/Synxis has always been a fabolous partner for our Independent hotels. Their technology is superior and the connectivity to multiple partners is outstanding. They have been a proactive partner ...

See full review

VP Revenue Management

14 months ago

Verified

... Recent outages can be reduced if possible while we understand it is important to improve the systems. Will be wonderful to add a feature on Sabre Community to allow customers add features they like ...

See full review

Senior Director of Technology & Commercial Strategy

14 months ago

Verified

... a partnership with Sabre is not about quick wins, but about long lasting cooperation and support. It is a 360 degrees covering landscape of solution with equal focus on data- and cybersecurity, ...

See full review

VP Distribution

14 months ago

Verified

... We use SynXis for our independent hotels. Compared with our branded properties the hotels on SynXis have a much higher direct channel conversion and distribution reach. ...

See full review

14 months ago

Verified

... The constant update of OTA maintenance forms can be tedious to constantly have to log in to download the newest version. Perhaps a web based form would be most efficient - clients can download a copy ...

See full review

User Interface

Refined

5 reviews mentions in "User Interface""

5 positive

0 negative

Hoteliers often appreciate the Synxis Booking Engine's user interface for its professional visual design and a wide range of customization options, which allow for personalized dashboards and settings. However, there are mixed reviews about the clarity and length of the provided teaching manuals, which some find long-winded and not particularly useful without additional support or research. New users may find the interface intuitive, but certain features require contacting support for access, which can be cumbersome. There's also a noted inconvenience with the necessity of entering a security key code sent via email at each login, which users find tedious. Overall, while the interface is visually appealing and customizable, the initial learning curve and some usability elements could be improved for a more seamless user experience.

Cluster Revenue Manager

2 months ago

Verified

... It will be better if can be arrange chinesse version training sections. It can be better understanding since the set up is not easy to understand very fast. ...

See full review

Distribution Manager

3 months ago

Verified

... A required enhancement would be the addition of a distribution control page that visually represents all connected channels and connection status with mapping, availability and production detail. ...

See full review

President RevOptimum

4 months ago

Verified

... Enhanced e-communications with guest, more AI learning of those repeat guest signed up as members, integrated upsell tool and ability to add video to the booking engine. ...

See full review

Revenue Analyst

5 months ago

Verified

... Friendly booking engine system for user. ...

See full review

Owner

5 months ago

Verified

... The teaching manuals are a bit long-winded and unsure how useful, some features require contacting support to unlock, some features I discovered by looking at competitors' sites and googling my way ...

See full review

5 months ago

Verified

... Add a report that shows set up rates for future and what was set up for the past (at least some period). Homepage, availability snapchat customized by rate plan. New reservations from homepage, to ...

See full review

DVP of Revenue Management

14 months ago

Verified

... Staying up to date with Booking Engine enhacements is key. Having more custom views and ways to enhance the booking experience to the customer. ...

See full review

14 months ago

Verified

... The constant update of OTA maintenance forms can be tedious to constantly have to log in to download the newest version. Perhaps a web based form would be most efficient - clients can download a copy ...

See full review

Hoteliers Most Frequently Mention

Integration and Connectivity
Customer Support
Customization and Flexibility
Booking Engine
System Performance and Stability
Revenue Optimization
Innovation and Development Pace
Account Management
Learning Curve and Usability
Reporting and Analytics

What Types of Hotels Sabre is Popular For

Size

8 | X-Small (1-9 room)

7 | Small (10-24 room)

19 | Medium (25-74 room)

50 | Large (75-199 room)

55 | X-Large (200+ room)

Country

82 | United States of America

8 | Mexico

4 | United Arab Emirates

4 | Thailand

4 | Canada

3 | China

3 | Spain

2 | India

2 | Egypt

2 | Japan

2 | Singapore

2 | France

2 | Vietnam

2 | Germany

1 | Costa Rica

1 | Norway

1 | Hungary

1 | Virgin Islands, British

1 | Qatar

1 | South Africa

1 | Brazil

1 | Maldives

1 | Saudi Arabia

1 | Finland

1 | Greece

1 | Italy

1 | United Kingdom

Type

83 | Luxury Hotels

62 | Boutiques

51 | Branded Hotels

50 | Resorts

39 | City Center Hotels

33 | Airport/Conference Hotels

28 | Bed & Breakfast & Inns

26 | Limited Service & Budget Hotels

13 | Extended Stay & Serviced Apartments

9 | Hostels

3 | Vacation Rentals & Villas

2 | Casinos

2 | Motels

Region

94 | North America

16 | Asia Pacific

13 | Europe

8 | Middle East

2 | South America

1 | Central America

1 | Africa

Category

83 | Booking Engine

57 | Hotel Reservations Systems

53 | Channel Managers

40 | Staff Collaboration Tools

6 | Property Management Systems

3 | Digital Marketing Agencies

1 | Upselling Software

What is Sabre?

Founded in 1960 | Headquarters in Southlake (United States) | 7910 employees
SynXis Booking Engine (Sabre) is a cutting-edge online booking platform designed specifically for hotels and accommodation providers. This innovative tool facilitates a swift and seamless booking experience, making it easier for hoteliers to convert potential guests into confirmed bookings. The platform's robust architecture offers exceptional connectivity to multiple distribution channels, significantly expanding your market reach and improving your direct channel conversion rates. The SynXis Booking Engine is highly flexible, allowing hoteliers to effortlessly create and manage a variety of rates and packages tailored to different market segments. Its adaptability ensures that you can cater to ever-evolving traveler preferences and online booking behaviors, thereby optimizing revenue streams. Furthermore, the platform's reliable technology ensures stability and minimizes downtime, providing a consistent and dependable service. By using SynXis, you have full control over your brand's online presence, from customizing the booking engine's interface to ensuring it aligns with your brand's aesthetic and functional requirements. This contributes to an excellent user experience, which is crucial for guest satisfaction and loyalty. In summary, SynXis Booking Engine (Sabre) seamlessly integrates into your existing operations, enhancing your distribution strategy and optimizing revenue, while maintaining a focus on delivering an outstanding user experience.

View website

Capabilities

Customize without coding

Drive brand loyalty

Analyze what's working

Mobile-first design

Maximize direct channel revenue

Features

Merchandising & Packages

4/5 features

Upselling & Cross Selling

4/5 features

Conversion

4/5 features

Payments

4/5 features

Transactional Emails

4/5 features

Sabre Reviews Summary

4.1
Very Good
Ease of Use
4.4/5
Customer Support
4.0/5
ROI
4.2/5
Implementation
4.2/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Synxis Booking Engine (Sabre) is the #13 most trending product in the Booking Engine category (out of 143) and the #428 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Sabre’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
79 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Sabre Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Sabre Average Sabre

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Success Stories

4

References

0

Featured Customers

Sabre Case Studies

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Sabre Reviews

Hotelier Rating

Excellent
92
Very Good
22
Average
18
Poor
9
Terrible
6

Property Size

  • X-Small (8)
  • Small (7)
  • Medium (19)
  • Large (50)
  • X-Large (55)

Country

  • United States of America
    United States of America
    (82)