Synxis Booking Engine (Sabre)

4.0 (68 REVIEWS)

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HT Score  
78 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Blanka, Amanda, Audrey + 4 more experts recommend Sabre

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Synxis Booking Engine (Sabre)

4.0 (68 REVIEWS)

Ranked 11 (out of 127) in Booking Engine

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More than 50% of Sabre’s reviews come from United States of America.

Ratings Summary

4.0
Very Good
Ease of Use
4.3/5
Customer Support
4.0/5
ROI
4.2/5
Implementation
4.2/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Synxis Booking Engine (Sabre) is the #7 most trending product in the Booking Engine category (out of 127) and the #239 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Sabre’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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78 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Synxis Booking Engine (Sabre)
Founded in 1960 | Headquarters in Southlake (United States) | 7910 employees
SynXis Booking Engine provides a fast, seamless booking experience, helping hoteliers convert more shoppers into guests, while continuously optimizing for changing preferences and online booking behaviors of travelers. Built on flexible, reliable technology it allows you to control your brand experience while also delivering an excellent user experience. SynXis Booking Engine has 34 supported languages, multiple payment options, and a mobile-first design.

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Capabilities

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Sabre doesn’t have any benefits or use cases available

Features

Merchandising & Packages

4/5 features

Upselling & Cross Selling

4/5 features

Conversion

4/5 features

Payments

4/5 features

Transactional Emails

4/5 features

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Sabre Average Sabre

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Success Stories

0

References

0

Featured Customers

Success Stories

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Sabre doesn’t have any case studies available

Popularity by Segment

Size

1 | X-Small (1-9 room)

1 | Small (10-24 room)

6 | Medium (25-74 room)

31 | Large (75-199 room)

59 | X-Large (200+ room)

Country

83 | United States of America

6 | Mexico

4 | Canada

3 | United Arab Emirates

3 | Egypt

2 | Spain

2 | Norway

2 | Singapore

2 | France

2 | Thailand

2 | Barbados

2 | United Kingdom

2 | Germany

1 | Costa Rica

1 | Japan

1 | Hungary

1 | Hong Kong

1 | Turkey

1 | Qatar

1 | Saudi Arabia

1 | India

1 | Brazil

1 | Italy

1 | Finland

1 | Vietnam

Type

56 | Luxury Hotels

34 | Boutiques

30 | Branded Hotels

26 | Resorts

12 | City Center Hotels

7 | Hostels

6 | Extended Stay & Serviced Apartments

5 | Airport/Conference Hotels

3 | Limited Service & Budget Hotels

2 | Bed & Breakfast & Inns

2 | Vacation Rentals & Villas

1 | Motels

Region

93 | North America

13 | Europe

9 | Middle East

8 | Asia Pacific

2 | South America

2 | Central America

Category

68 | Booking Engine

46 | Hotel Reservations Systems

43 | Channel Managers

35 | Staff Collaboration Tools

9 | Hotel Guest Apps

6 | Property Management Systems

5 | Guest Messaging Software

5 | Housekeeping Software

2 | Upselling Software

2 | Digital Marketing Agencies

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Hotelier Rating

Excellent
84
Very Good
19
Average
15
Poor
9
Terrible
5

Property Size

  • X-Small (1)
  • Small (1)
  • Medium (6)
  • Large (32)
  • X-Large (58)

Country

  • United States of America
    United States of America
    (83)
  • Mexico
    Mexico
    (6)
  • Canada
    Canada
    (4)
  • United Arab Emirates
    United Arab Emirates
    (3)
  • Egypt
    Egypt
    (3)
  • Spain
    Spain
    (2)
  • Norway
    Norway
    (2)
  • Singapore
    Singapore
    (2)
  • France
    France
    (2)
  • Thailand
    Thailand
    (2)
  • Barbados
    Barbados
    (2)
  • United Kingdom
    United Kingdom
    (2)
  • Germany
    Germany
    (2)
  • Costa Rica
    Costa Rica
    (1)
  • Japan
    Japan
    (1)
  • Hungary
    Hungary
    (1)
  • Hong Kong
    Hong Kong
    (1)
  • Turkey
    Turkey
    (1)
  • Qatar
    Qatar
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)
  • India
    India
    (1)
  • Brazil
    Brazil
    (1)
  • Italy
    Italy
    (1)
  • Finland
    Finland
    (1)
  • Vietnam
    Vietnam
    (1)

Region

  • North America
    North America
    (93)
  • Europe
    Europe
    (13)
  • Asia Pacific
    Asia Pacific
    (8)
  • Middle East
    Middle East
    (9)
  • South America
    South America
    (2)
  • Central America
    Central America
    (2)
7

Booking Engine can be modified easily from SynXis Platform or BE Designer.

Manager from 500+ room in Minato City (Japan)

Verified
4 days ago
If you find a point which should be corrected on Booking Engine, you can easily make a correction on SynXis Platform. You can also modify labels and configuration from BE Designer.
Country Japan
Manager
X-Large Hotel
10

Great partner

Revenue operator from 200 to 499 room City Center Hotel in Napoli (Italy)

Verified
5 days ago
As Sabre's partner we use channel manager for our distribution, hotel reservations system. To optimize the conversion rate of the bookings we use the booking engine synxis optimized even for mobile. Our experience is really good.
Country Italy
Revenue operator
X-Large Hotel
8

Reliable Team & Products!

Senior Manager, Revenue Management (Corporate) from 500+ room Extended Stay & Serviced Apartment in Singapore (Singapore)

Verified
6 days ago
-The Responsiveness of the Account Manager -The Management team never stopped looking for enhancements -User friendly interface and easy navigation system
Country Singapore
Senior Manager, Revenue Management (Corporate)
X-Large Hotel
7

Good product with no so good service

Director of Distribution from 100 to 199 room Luxury Hotel in Paris (France)

Verified
7 days ago
Synxis is a very complete CRS system that includes sufficient functionalities to delivery our pricing strategy. The system is "easy" to use for a tech-mind person (the help pages could be improved for those struggling with technology), informative and efficient. It is very well designed for multi-properties used, allowing us to manage many...
Country France
Director of Distribution
Large Hotel
7

High on possibilities and professionality

Senior Revenue and distribution manager from 75-99 room Boutique in (Norway)

Verified
7 days ago
I love the many features in the system, and that it can cater to both small properties and larger properties with a lot of products, features and channels. I also love that we have a small team of professionals that handles our cases and requests.
Country Norway
Senior Revenue and distribution manager
Large Hotel
10

Simply The Best in Class!

SVP from 100 to 199 room Luxury Hotel in San Diego (United States of America)

Verified
7 days ago
We have used or tried almost all the products on the market today and hands down Sabre is the best in class product.
Country United States of America
SVP
Large Hotel
2

I am thankful for SynXis (Sabre) support staff!

DRM from 100 to 199 room Resort in Tambon Hua Hin (Thailand)

Verified
8 days ago
The support staff is great - without them I would not get anything done. Hold music is HORRIBLE. Someone at Sabre should call the number and lsiten to it.
Country Thailand
DRM
Large Hotel
10

The correct partners to move the needle

Vice President of Sales from 500+ room Boutique in New York (United States of America)

Verified
21 days ago
The ability of Sabre to provide the support to customize solutions in a dynamic and fast- moving environment is bar none. Service is the corner stone of our partnership, supporting last minute requests and providing resources and recommendations to capture demand opportunities are some of the outcomes we havbe come to expect when working wi...
Country United States of America
Vice President of Sales
X-Large Hotel
10

Vickie is Great!

General Manager from 200 to 499 room in Honolulu (United States of America)

Verified
21 days ago
Vickie is a helpful and cooperative colleague who is effective at expediting tasks and making work easier for the team. Working with someone like Vickie can be a valuable asset in a professional setting, as they can help improve efficiency and productivity.
Country United States of America
General Manager
X-Large Hotel
10

Great Partnership and Service

Vice President of Revenue Management from 500+ room Boutique in Wichita (United States of America)

Verified
1 months ago
We utilize Sabre for our CRS / Booking Engine, partnering for as many years as I have been with my company- currently 14. As a small hotel company, the attention that we receive through Sabre's account management is superior to other partners that we work with. We are always made to feel that we are a priority and our feedback is greatly ap...
Country United States of America
Vice President of Revenue Management
X-Large Hotel
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  • 7

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Knowledgeable support team. Ease of CRS set up and navigation. Ability to connect with various external partners. I like the fact that there are new partnerships and system enhancements, it is preferred to work with a partner under one umbrella.

Question:

What differentiates this product or service from the competition?

Answer:

Speed to market (yet recently there are delays, not sure if staffing is an issue). Ease of use. In general Sabre/Synxis is a solid partner, the support team, market managers are always very attentive.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Ease of set up, use and general functionality. One-stop shop with several products and services under one umbrella, hence when there is a need to call out for support, the support team, in general is very knowledgeable. I am however concerned with the future CRS business model and minimum revenue for contracting with Sabre. Many independent / smaller properties will have a hard time reaching a specific revenue target and with that will not be considered for Sabre/CRS.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 4 recommend
Recommended by
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Blanka Dewapura Co-Owner/VP @ Oceanid Hospitality Group
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Amanda Tower PR & Marketing @ INTELITY
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Audrey MacRae Vice President @ Maestro PMS
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Sean Kline Product Manager @ StayNTouch
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Jenna Ware Product Manager @ Springer Miller Systems
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Blanka Dewapura Co-Owner/VP @ Oceanid Hospitality Group
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Amanda Tower PR & Marketing @ INTELITY
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Audrey MacRae Vice President @ Maestro PMS
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Sean Kline Product Manager @ StayNTouch
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Jenna Ware Product Manager @ Springer Miller Systems
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Sarah Duguay Marketing & Communications Specialist @ WebRezPro Property Management System
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Kylie Waters Engineering Administrative Executive @ Hilton Naples- Cooperhotels
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Support

Unverified

Sabre has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Product Updates

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Response Time

Less than a day

Recommended

85%

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