Synxis Booking Engine (Sabre)
4.0 (68 REVIEWS)
HT Score
78 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Blanka, Amanda, Audrey + 4 more experts recommend Sabre
Read RecommendationsSynxis Booking Engine (Sabre)
Ranked 11 (out of 127) in Booking Engine
Turn your site into an ecommerce powerhouse
85% recommended by 120 hotels
IHG, JA Resorts & Hotels, Alila Resorts & 117 others
More than 50% of Sabre’s reviews come from United States of America.
Ratings Summary
Ease of Use
4.3/5
Customer Support
4.0/5
ROI
4.2/5
Implementation
4.2/5
Recommended by
Achievements
This vendor's trending score is rising, Synxis Booking Engine (Sabre) is the #7 most trending product in the Booking Engine category (out of 127) and the #239 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreSabre’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
About Synxis Booking Engine (Sabre)
Founded in 1960 | Headquarters in Southlake (United States) | 7910 employees
SynXis Booking Engine provides a fast, seamless booking experience, helping hoteliers convert more shoppers into guests, while continuously optimizing for changing preferences and online booking behaviors of travelers. Built on flexible, reliable technology it allows you to control your brand experience while also delivering an excellent user experience. SynXis Booking Engine has 34 supported languages, multiple payment options, and a mobile-first design.
Capabilities
Sabre doesn’t have any benefits or use cases available
Features
Merchandising & Packages
4/5 features
Upselling & Cross Selling
4/5 features
Conversion
4/5 features
Payments
4/5 features
Transactional Emails
4/5 features
Group Bookings
4/5 features
Reporting & Analytics
4/5 features
Tax & Compliance
4/5 features
Other
0/3 features
Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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No matching results
Success Stories
Sabre doesn’t have any case studies available
References
Sabre doesn’t have any references available
Featured Customers
Sabre doesn’t have any featured customers available
Popularity by Segment
Size
1 | X-Small (1-9 room)
1 | Small (10-24 room)
6 | Medium (25-74 room)
31 | Large (75-199 room)
59 | X-Large (200+ room)
Country
83 | United States of America
6 | Mexico
4 | Canada
3 | United Arab Emirates
3 | Egypt
2 | Spain
2 | Norway
2 | Singapore
2 | France
2 | Thailand
2 | Barbados
2 | United Kingdom
2 | Germany
1 | Costa Rica
1 | Japan
1 | Hungary
1 | Hong Kong
1 | Turkey
1 | Qatar
1 | Saudi Arabia
1 | India
1 | Brazil
1 | Italy
1 | Finland
1 | Vietnam
Type
56 | Luxury Hotels
34 | Boutiques
30 | Branded Hotels
26 | Resorts
12 | City Center Hotels
7 | Hostels
6 | Extended Stay & Serviced Apartments
5 | Airport/Conference Hotels
3 | Limited Service & Budget Hotels
2 | Bed & Breakfast & Inns
2 | Vacation Rentals & Villas
1 | Motels
Region
93 | North America
13 | Europe
9 | Middle East
8 | Asia Pacific
2 | South America
2 | Central America
Category
68 | Booking Engine
46 | Hotel Reservations Systems
43 | Channel Managers
35 | Staff Collaboration Tools
9 | Hotel Guest Apps
6 | Property Management Systems
5 | Guest Messaging Software
5 | Housekeeping Software
2 | Upselling Software
2 | Digital Marketing Agencies
More Products by Sabre
Hotelier Rating
7
Booking Engine can be modified easily from SynXis Platform or BE Designer.
Manager from 500+ room in Minato City (Japan)
Verified
4 days ago
If you find a point which should be corrected on Booking Engine, you can easily make a correction on SynXis Platform. You can also modify labels and configuration from BE Designer.
Japan
Japan
Manager
X-Large Hotel
10
Great partner
Revenue operator from 200 to 499 room City Center Hotel in Napoli (Italy)
Verified
5 days ago
As Sabre's partner we use channel manager for our distribution, hotel reservations system. To optimize the conversion rate of the bookings we use the booking engine synxis optimized even for mobile. Our experience is really good.
Italy
Italy
Revenue operator
X-Large Hotel
8
Reliable Team & Products!
Senior Manager, Revenue Management (Corporate) from 500+ room Extended Stay & Serviced Apartment in Singapore (Singapore)
Verified
6 days ago
-The Responsiveness of the Account Manager -The Management team never stopped looking for enhancements -User friendly interface and easy navigation system
Singapore
Singapore
Senior Manager, Revenue Management (Corporate)
X-Large Hotel
7
Good product with no so good service
Director of Distribution from 100 to 199 room Luxury Hotel in Paris (France)
Verified
7 days ago
Synxis is a very complete CRS system that includes sufficient functionalities to delivery our pricing strategy. The system is "easy" to use for a tech-mind person (the help pages could be improved for those struggling with technology), informative and efficient. It is very well designed for multi-properties used, allowing us to manage many...
France
France
Director of Distribution
Large Hotel
7
High on possibilities and professionality
Senior Revenue and distribution manager from 75-99 room Boutique in (Norway)
Verified
7 days ago
I love the many features in the system, and that it can cater to both small properties and larger properties with a lot of products, features and channels. I also love that we have a small team of professionals that handles our cases and requests.
Norway
Norway
Senior Revenue and distribution manager
Large Hotel
10
Simply The Best in Class!
SVP from 100 to 199 room Luxury Hotel in San Diego (United States of America)
Verified
7 days ago
We have used or tried almost all the products on the market today and hands down Sabre is the best in class product.
United States of America
United States of America
SVP
Large Hotel
2
I am thankful for SynXis (Sabre) support staff!
DRM from 100 to 199 room Resort in Tambon Hua Hin (Thailand)
Verified
8 days ago
The support staff is great - without them I would not get anything done. Hold music is HORRIBLE. Someone at Sabre should call the number and lsiten to it.
Thailand
Thailand
DRM
Large Hotel
10
The correct partners to move the needle
Vice President of Sales from 500+ room Boutique in New York (United States of America)
Verified
21 days ago
The ability of Sabre to provide the support to customize solutions in a dynamic and fast- moving environment is bar none. Service is the corner stone of our partnership, supporting last minute requests and providing resources and recommendations to capture demand opportunities are some of the outcomes we havbe come to expect when working wi...
United States of America
United States of America
Vice President of Sales
X-Large Hotel
10
Vickie is Great!
General Manager from 200 to 499 room in Honolulu (United States of America)
Verified
21 days ago
Vickie is a helpful and cooperative colleague who is effective at expediting tasks and making work easier for the team. Working with someone like Vickie can be a valuable asset in a professional setting, as they can help improve efficiency and productivity.
United States of America
United States of America
General Manager
X-Large Hotel
10
Great Partnership and Service
Vice President of Revenue Management from 500+ room Boutique in Wichita (United States of America)
Verified
1 months ago
We utilize Sabre for our CRS / Booking Engine, partnering for as many years as I have been with my company- currently 14. As a small hotel company, the attention that we receive through Sabre's account management is superior to other partners that we work with. We are always made to feel that we are a priority and our feedback is greatly ap...
United States of America
United States of America
Vice President of Revenue Management
X-Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Knowledgeable support team. Ease of CRS set up and navigation. Ability to connect with various external partners. I like the fact that there are new partnerships and system enhancements, it is preferred to work with a partner under one umbrella.
Showing all answers to: "What does this product or service do well?"
Knowledgeable support team. Ease of CRS set up and navigation. Ability to connect with various external partners. I like the fact that there are new partnerships and system enhancements, it is preferred to work with a partner under one umbrella.
The cloud-based Nuvola platform enhances every aspect of a hotel's operations while simultaneously enhancing the overall guest experience. In addition to guest messaging, the platform's capabilities to connect staff with guests and process service request ticketing are tools that enable hoteliers to streamline their operations and ensure guest requests are being fulfilled in a timely manner.
Nuvola has offered the industry a comprehensive capability to manage operational and guest experiences in a very easy to use and intuitive platform. Our clients also share that they provide responsive and thorough after sale service.
Nuvola partners well with other vendors to allow the end client the hotels to provide their guests improved services and experiences. Providing an easy and affordable way to communicate between staff members as well as with the guests directly.
Comprehensive yet straightforward, Nuvola offers an intuitive cloud-based solution that is focused on hotel operating efficiency and guest experience and engagement. The solution enables hoteliers to make data-driven decisions on employee performance and hotel operations.
Question:
What differentiates this product or service from the competition?
Answer:
Speed to market (yet recently there are delays, not sure if staffing is an issue). Ease of use. In general Sabre/Synxis is a solid partner, the support team, market managers are always very attentive.
Showing all answers to: "What differentiates this product or service from the competition?"
Speed to market (yet recently there are delays, not sure if staffing is an issue). Ease of use. In general Sabre/Synxis is a solid partner, the support team, market managers are always very attentive.
In particular, the Nuvola integration with Intelity expands the platform's omni-channel guest messaging capabilities and provides a comprehensive integrated communications and optimization system. Nuvola's intuitive software allows hoteliers to offer their guests immediate access to staff through messaging and chat functions to request any service they may need during their stay. Staff are notified immediately and hoteliers can get an escalation notification if requests are not fulfilled within a set time limit. Nuvola is elevating the overall guest experience by increasing staff productivity and enhancing service operations for hotels.
It offers a great a la carte approach to mobile friendly tools for both guests and staff, allowing for flexibility to mold into our clients operational needs in a customized fashion. We have heard positive feedback from all of our mutual clients that use the products.
By offering a wider variety of items that are staff facing as well as guest-facing while easy to understand and onboarding of new staff members quickly and easily. Since their product is device agnostic, it makes it easy and cost-effective. As well as working in a variety of different. Cloud-based solutions with support teams that are responsive provide the industry with the products and services needed.
The Nuvola platform is true optimization at a hoteliers fingertips. The team itself at Nuvola is comprised of a dedicated group of former hoteliers and technology experts that are committed to delivering an intuitive and constantly evolving solution.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Ease of set up, use and general functionality. One-stop shop with several products and services under one umbrella, hence when there is a need to call out for support, the support team, in general is very knowledgeable. I am however concerned with the future CRS business model and minimum revenue for contracting with Sabre. Many independent / smaller properties will have a hard time reaching a specific revenue target and with that will not be considered for Sabre/CRS.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Ease of set up, use and general functionality. One-stop shop with several products and services under one umbrella, hence when there is a need to call out for support, the support team, in general is very knowledgeable.
I am however concerned with the future CRS business model and minimum revenue for contracting with Sabre. Many independent / smaller properties will have a hard time reaching a specific revenue target and with that will not be considered for Sabre/CRS.
Like Intelity, Nuvola was built by hoteliers for hoteliers, and their first-hand understanding of day-to-day hotel operations and robust reporting capabilities strengthen a hotel's overall operations, staff accountability, and guest engagement for a more enhanced guest experience.
In today's contactless world, products like these that Nuvola presents are invaluable and a necessity to thrive. Guests want the high touch service they expect in a contact free manner, and staff need similar considerations and ability to be responsive instantly. These products offer that capability and continue to enhance to meet the changing needs of the industry.
Take your time to look at the options and the flexibility of the product. There is a great opportunity to customize the setup and uses for your hotel and team. As the team comes from the hotel industry, they better understand your needs and can help customize the product to your needs.
The Nuvola team is a trusted technology partner that will scale with your organization. They provide attentive support, friendly service and detailed training. They offer nimble, cloud-based tools that help hoteliers optimize their operations and deliver unparalleled service.
Recommended by
Blanka Dewapura
Co-Owner/VP
@
Oceanid Hospitality Group
Amanda Tower
PR & Marketing
@
INTELITY
Audrey MacRae
Vice President
@
Maestro PMS
Sean Kline
Product Manager
@
StayNTouch
Jenna Ware
Product Manager
@
Springer Miller Systems
Blanka Dewapura
Co-Owner/VP
@
Oceanid Hospitality Group
Amanda Tower
PR & Marketing
@
INTELITY
Audrey MacRae
Vice President
@
Maestro PMS
Sean Kline
Product Manager
@
StayNTouch
Jenna Ware
Product Manager
@
Springer Miller Systems
Sarah Duguay
Marketing & Communications Specialist
@
WebRezPro Property Management System
Kylie Waters
Engineering Administrative Executive
@
Hilton Naples- Cooperhotels
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Posts
Sabre
1 month ago
Cinnamon Hotels & Resorts Selects Sabre’s SynXis Platform as it Eyes International Growth
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1 month ago
Habitas Group Implements Sabre's Hospitality Technology
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4 months ago
Hyatt Selects Sabre to Enhance Central Reservation System Capabilities
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4 months ago
Sabre Acquires e-Commerce Provider Techsembly to Expand and Accelerate its Hospitality Retailing Solutions
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2 years ago
Louvre Hotels Group Chooses Sabre’s Hospitality Solutions to Boost its Strategic Distribution Transformation and Support its Development
Sabre
3 years ago
Sabre and Google Develop Industry-First AI Technology for Travel
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Support
Unverified
Sabre has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
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This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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