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Hotelinking | WiFi Captive Portal
4.0 (3 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Hotelinking | WiFi Captive Portal
Unranked in Direct Booking Tools
The high-quality guest data generated, will serve as a catalyst for your CRM, improving direct interactions with hotel guests and leading to an increase in direct bookings and guest loyalty.
80% recommended by 6 hotels
Hyatt, Fergus, Soho Hotels & 3 others
Bell - AI powered product analyst
I analyzed all of Hotelinking’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
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What is Hotelinking?
Founded in 2016 | Headquarters in | 42 employees
Hotelinking | WiFi Captive Portal is a sophisticated Wi-Fi captive gateway solution designed specifically for the hospitality industry. It seamlessly captures valuable guest data from Wi-Fi connections, converting each access into detailed guest profiles. The platform ensures that at least 70% of hotel guests, including those accompanying the reservation owner, are captured effectively.
By integrating with existing Property Management Systems (PMS) in real-time, Hotelinking enriches guest profiles with essential PMS data. This results in a comprehensive guest information database that is instantly incorporated into leading Customer Relationship Management (CRM) systems. The benefit is twofold: hotels gain high-quality, actionable data and guests enjoy a personalized and enhanced stay experience. This makes Hotelinking not just a tool, but a vital part of modern hotel operations aimed at increasing engagement and improving service delivery.
Capabilities
Seamless registration process for users
Seamless registration process for users
Hotelinking employs an advanced algorithm to instantly validate email addresses, ensuring that hotel databases do not include low-quality or dubious emails. As a result, hotels have the capacity to automatically collect over 70% of guests’ essential marketing data, which greatly improves the depth and trustworthiness of their guest databases.
PMS two-way integration
PMS two-way integration
By enriching guest profiles with information from multiple sources, hoteliers gain valuable insights into guest preferences and behaviours, enabling highly targeted marketing campaigns and personalised guest experiences.
Advanced email verification algorithms
Advanced email verification algorithms
Hotelinking employs a sophisticated real-time algorithm to verify the quality of email addresses collected through its Wi-Fi portal. This system promptly identifies and rectifies low-quality or erroneous email addresses, ensuring that the guest database in Cendyn CRM comprises only high-quality contacts.
Real-time guest data import to CRMs
Real-time guest data import to CRMs
The smooth transfer of data from HotelInking to CRM/CDP in real-time guarantees that hotels can access current guest information, allowing for timely and focused marketing efforts. The enhanced guest data acquired by Hotelinking functions as a useful resource for hotels, stimulating direct bookings and increasing income.
Designed with hotel groups at the forefront
Designed with hotel groups at the forefront
The ideal solution tailored for hotel groups and corporations. Our user-friendly dashboards provides accessibility from a hotel group or individual hotel perspective, allowing seamless user management with varying permissions. With aggregated analytics and reporting, you gain valuable insights to drive informed decisions.
WiFi vendor agnostic
WiFi vendor agnostic
Our software seamlessly integrates with any existing hotel WiFi network and major hotspot brands like MikroTik, Ruckus, Cisco, and Ubiquiti. Enjoy the smooth and efficient functioning of the captive portal, eliminating guest complaints.
Features
Conversion Boosters
4/5 features
Personalization
4/5 features
Offers & Promotions
4/5 features
Rate Monitoring & Parity
4/5 features
Messaging & Communication
4/5 features
Rewards & Loyalty
4/5 features
Analytics & Performance
4/5 features
Available Add-ons & Modules
During & post-stay guest surveys
Reputation Management
Hotelinking enables you to proactively tackle guest complaints. Our tool allows you to detect dissatisfied customers while they are still at your location, enabling you to address their concerns before they escalate into negative reviews on networks such as TripAdvisor. Adopting this proactive strategy not only improves guest happiness while they are staying, but also eliminates the harmful consequences of public negative feedback, thus safeguarding a favorable reputation.
Auto-request Tripadvisor/Google reviews post-stay
Reputation Management
We offer you a series of automated post-stay emails that you can send to your clients so that they can evaluate their experience in your hotel on the most important online reputation channels depending on where they are from, and as a consequence, you will be able to go up in their rankings.
Customizable guest satisfaction surveys
Reputation Management
Requesting feedback from your guests not only showcases your dedication to providing exceptional service but also strengthens their affiliation with your brand. By placing importance on the viewpoints of your guests, you distinguish your service, cultivating a stronger connection that motivates them to contemplate choosing your institution for future visits. This engagement fosters guest loyalty and augments the probability of recurring bookings.
Hotelinking Reviews Summary
Ease of Use
4.3/5
Customer Support
4.7/5
ROI
3.7/5
Implementation
4.2/5
Recommended by
Achievements
This vendor's trending score is rising, Hotelinking | WiFi Captive Portal is the #5 most trending product in the Direct Booking Tools category (out of 51) and the #221 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreHotelinking’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Hotelinking Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Hotelinking Case Studies
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References
"Its tools work fully automated, and is playing a key role in our direct online sales strategy. We have experienced a significant increase in direct bookings."
Maria Serra
Ecommerce Manager @
Zafiro Hotels main office
"This suite of tools is our marketing automation stack of choice. I strongly recommend it to any hospitality marketer who is serious about guest engagement."
José Martínez
Marketing and Direct Sales Manager @
BLUESEA Montevista Hawai
Featured Customers
More Products by Hotelinking
Hotelier Rating
Looking for specific info?
10
Monetize your free Wifi
desk manager from 50-74 room Vacation Rentals & Villa in Marbella (Spain)
Verified
3 years ago
Hotelinking helps build client loyalty automatically using the wifi login of your guests. We use it for anniversary rewards and returning customers rewards, turning clients into future direct bookers.
Spain
Spain
desk manager
Medium Hotel
4
The data recopilation and the incentives given to the guests during or post
Owner from 100 to 199 room City Center Hotel in Ibiza Town (Balearic Islands)
Verified
4 years ago
The data recopilation and the incentives given to the guests during or post stay.
Balearic Islands
Balearic Islands
Owner
Large Hotel
10
Very easy to use and implement. Very Good value.
Sales and Marketing Director from 500+ room Luxury Hotel in Punta Cana (Caribbean)
Verified
4 years ago
easy to use and implement within the organization.
Many features for the fraction of the cost if you contract each feature to a diferent provider.
New features added on a regular basis.
Caribbean
Caribbean
Sales and Marketing Director
X-Large Hotel
- 1
It looks like Hotelinking is not recommended by any hotels
Check out the top 10 most recommended Hotelinking alternativesExpert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Hotelinking stands out for its Captive Portal, a solution that goes beyond a simple Wi-Fi connection. This tool allows hotels to build stronger relationships with their guests by collecting valuable and relevant information. By automating tasks and offering actionable insights, the Captive Portal contributes to improving the hotel's reputation, increasing direct bookings and building customer loyalty.
Showing all answers to: "What does this product or service do well?"
Hotelinking stands out for its Captive Portal, a solution that goes beyond a simple Wi-Fi connection. This tool allows hotels to build stronger relationships with their guests by collecting valuable and relevant information. By automating tasks and offering actionable insights, the Captive Portal contributes to improving the hotel's reputation, increasing direct bookings and building customer loyalty.
Hotelinking's products excel in enhancing convenience through streamlined check-in processes, maintaining consistent and valuable guest communication, ensuring reliable WiFi connectivity, offering personalized marketing, and efficiently managing guest loyalty programs.
For guests Hotelinking solves some very important issues in a very elegant and easy to use way (access to hotel wifi, robust wifi connection, online checkin...). For hotels it provides some very interesting tools to get to know your guests better and be able to meet their needs much more efficiently.
The Hotelinking platform is a comprehensive set of tools designed to increase a hotels direct reservations and engagement with guests at multiple stages of the journey. They are a great choice due to the many different modules available to tailor to a hotels needs.
Question:
What differentiates this product or service from the competition?
Answer:
Unlike other solutions that focus on technology itself, Hotelinking puts the guest at the center of everything. Its Captive Portal offers a more fluid and personalized experience, which translates into greater customer satisfaction and a better hotel reputation. In addition, its ability to integrate data from different sources and offer advanced analysis differentiates it from competitors that offer simpler and more isolated solutions.
Showing all answers to: "What differentiates this product or service from the competition?"
Unlike other solutions that focus on technology itself, Hotelinking puts the guest at the center of everything. Its Captive Portal offers a more fluid and personalized experience, which translates into greater customer satisfaction and a better hotel reputation. In addition, its ability to integrate data from different sources and offer advanced analysis differentiates it from competitors that offer simpler and more isolated solutions.
Hotelinking's differentiation lies in its comprehensive integration, web-based convenience, automated guest engagement, proactive network management, enriched CRM integration, customization options, savings calculation, and vendor-agnostic network monitoring. These features collectively make Hotelinking a standout choice in the competitive landscape of hotel technology solutions.
They know really well the market, since they've been in business for some years already. This provides them with a know how and a knowledge of what their customers needs which is very hard to acquire. Also, their products are very light-weight and well designed, favouring ease of use and quickness over other aspects.
Like many tech platforms, there is always another platform doing the same or similar, if you're to compare them side by side. What makes Hotelinking stand out is their people who are supporting their customers and their dedication.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Basado en mi experiencia con el Portal Cautivo de Hotelinking, mi consejo para un hotelero que considere este producto sería aprovechar al máximo el potencial de los datos. La herramienta te brinda una mina de información sobre tus huéspedes que puedes utilizar para tomar decisiones más inteligentes. Desde personalizar la experiencia de cada cliente hasta optimizar tus operaciones, los datos que obtienes te permiten conocer a tus huéspedes como nunca antes. Así que mi consejo es: ¡aprovecha al máximo el poder de los datos para impulsar tu negocio!
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Basado en mi experiencia con el Portal Cautivo de Hotelinking, mi consejo para un hotelero que considere este producto sería aprovechar al máximo el potencial de los datos. La herramienta te brinda una mina de información sobre tus huéspedes que puedes utilizar para tomar decisiones más inteligentes. Desde personalizar la experiencia de cada cliente hasta optimizar tus operaciones, los datos que obtienes te permiten conocer a tus huéspedes como nunca antes. Así que mi consejo es: ¡aprovecha al máximo el poder de los datos para impulsar tu negocio!
My advice to a hotelier considering this platform would be to fully embrace its capabilities to enhance both guest experiences and operational efficiency. Specifically:
Prioritize Guest Convenience and Engagement: Leverage the Autochekin service to streamline the check-in process and provide guests with a seamless, hassle-free experience.
Maximize Guest Communication: Take full advantage of the Social WiFi and Automation service to maintain consistent and personalized communication with guests throughout their stay.
Customize Strategies: Tailor your strategies to specific guest segments and scenarios, optimizing the impact of your marketing efforts.
Consider Long-Term Benefits: Recognize the potential cost savings on sales commissions from repeat guests, thanks to the Hotel CRM service.
Ultimately, Hotelinking's products can be a powerful tool for enhancing guest satisfaction, optimizing operations, and boosting revenue.
PMS integration in real time is not always needed in order to implement their product and this is something that not every customer is aware of. They offer the possibility of doing a PMS synchronisation periodically which might be a good and easier way to do an initial implementation of their products before moving on to a larger scale implementation with real time PMS integration.
Anyone that is looking to invest in technology needs to ensure they are getting the most out of a platform. Make sure you're allocating enough time and resources in the planning and execution/integration of a new vendor to your business before hitting the go button.
Recommended by
Vanessa Tejada
Content Specialist
@
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Miguel González
Head of Marketing & Communications
@
Roiback
Augusto Guitard
Integrations Product Owner
@
STAY
James Bishop
Senior Director, Global Demand Partnerships
@
SiteMinder
Vanessa Tejada
Content Specialist
@
Roiback
Miguel González
Head of Marketing & Communications
@
Roiback
Augusto Guitard
Integrations Product Owner
@
STAY
James Bishop
Senior Director, Global Demand Partnerships
@
SiteMinder
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Support
Unverified
Hotelinking has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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