Hotelinking | WiFi Captive Portal

4.0 (3 REVIEWS)

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Hotelinking | WiFi Captive Portal

4.0 (3 REVIEWS)

Unranked in Direct Booking Tools

The high-quality guest data generated, will serve as a catalyst for your CRM, improving direct interactions with hotel guests and leading to an increase in direct bookings and guest loyalty.

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Ratings Summary

4.0
Very Good
Ease of Use
4.3/5
Customer Support
4.7/5
ROI
3.7/5
Implementation
4.2/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Hotelinking | WiFi Captive Portal is the #14 most trending product in the Direct Booking Tools category (out of 48) and the #689 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Hotelinking’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About Hotelinking | WiFi Captive Portal
Founded in 2016 | Headquarters in | 42 employees
Hotelinking's state-of-the-art Wi-Fi captive gateway technology guarantees to capture a minimum of 70% of hotel guests, including those accompanying the reservation owner. This technology converts each Wi-Fi connection into a detailed guest data profile. This innovation not only assures a fast rate of capturing but also guarantees the collection of guest data of exceptional quality. Hotelinking enhances guest profiles by integrating with Property Management Systems (PMS) in real-time, incorporating essential PMS data. This process generates a comprehensive guest information database that is automatically and immediately integrated into leading CRMs.

Capabilities

Seamless registration process for users

PMS two-way integration

Advanced email verification algorithms

Real-time guest data import to CRMs

Designed with hotel groups at the forefront

Features

Conversion Boosters

4/5 features

Personalization

4/5 features

Offers & Promotions

4/5 features

Rate Monitoring & Parity

4/5 features

Messaging & Communication

4/5 features

Available Add-ons & Modules

During & post-stay guest surveys

Reputation Management
Hotelinking enables you to proactively tackle guest complaints. Our tool allows you to detect dissatisfied customers while they are still at your location, enabling you to address their concerns before they escalate into negative reviews on networks such as TripAdvisor. Adopting this proactive strategy not only improves guest happiness while they are staying, but also eliminates the harmful consequences of public negative feedback, thus safeguarding a favorable reputation.

PREMIUM ADD-ON

Auto-request Tripadvisor/Google reviews post-stay

Reputation Management
We offer you a series of automated post-stay emails that you can send to your clients so that they can evaluate their experience in your hotel on the most important online reputation channels depending on where they are from, and as a consequence, you will be able to go up in their rankings.

PREMIUM ADD-ON

Customizable guest satisfaction surveys

Reputation Management
Requesting feedback from your guests not only showcases your dedication to providing exceptional service but also strengthens their affiliation with your brand. By placing importance on the viewpoints of your guests, you distinguish your service, cultivating a stronger connection that motivates them to contemplate choosing your institution for future visits. This engagement fosters guest loyalty and augments the probability of recurring bookings.

PREMIUM ADD-ON

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Hotelinking Average Hotelinking

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0

Success Stories

2

References

6

Featured Customers

Success Stories

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Hotelinking doesn’t have any case studies available

More Products by Hotelinking

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Hotelier Rating

Excellent
2
Very Good
0
Average
0
Poor
1
Terrible
0

Property Size

  • Medium (1)
  • Large (1)
  • X-Large (1)

Country

  • Spain
    Spain
    (1)

Region

  • Europe
    Europe
    (1)
10

Monetize your free Wifi

desk manager from 50-74 room Vacation Rentals & Villa in Marbella (Spain)

Verified
3 years ago
Hotelinking helps build client loyalty automatically using the wifi login of your guests. We use it for anniversary rewards and returning customers rewards, turning clients into future direct bookers.
Country Spain
desk manager
Medium Hotel
4

The data recopilation and the incentives given to the guests during or post

Owner from 100 to 199 room City Center Hotel in Ibiza Town (Balearic Islands)

Verified
4 years ago
The data recopilation and the incentives given to the guests during or post stay.
Country Balearic Islands
Owner
Large Hotel
10

Very easy to use and implement. Very Good value.

Sales and Marketing Director from 500+ room Luxury Hotel in Punta Cana (Caribbean)

Verified
4 years ago
easy to use and implement within the organization. Many features for the fraction of the cost if you contract each feature to a diferent provider. New features added on a regular basis.
Country Caribbean
Sales and Marketing Director
X-Large Hotel
  • 1

Recommend empty

It looks like Hotelinking is not recommended by any hotels

Check out the top 10 most recommended Hotelinking alternatives

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Hotelinking's products excel in enhancing convenience through streamlined check-in processes, maintaining consistent and valuable guest communication, ensuring reliable WiFi connectivity, offering personalized marketing, and efficiently managing guest loyalty programs.

Question:

What differentiates this product or service from the competition?

Answer:

Hotelinking's differentiation lies in its comprehensive integration, web-based convenience, automated guest engagement, proactive network management, enriched CRM integration, customization options, savings calculation, and vendor-agnostic network monitoring. These features collectively make Hotelinking a standout choice in the competitive landscape of hotel technology solutions.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

My advice to a hotelier considering this platform would be to fully embrace its capabilities to enhance both guest experiences and operational efficiency. Specifically: Prioritize Guest Convenience and Engagement: Leverage the Autochekin service to streamline the check-in process and provide guests with a seamless, hassle-free experience. Maximize Guest Communication: Take full advantage of the Social WiFi and Automation service to maintain consistent and personalized communication with guests throughout their stay. Customize Strategies: Tailor your strategies to specific guest segments and scenarios, optimizing the impact of your marketing efforts. Consider Long-Term Benefits: Recognize the potential cost savings on sales commissions from repeat guests, thanks to the Hotel CRM service. Ultimately, Hotelinking's products can be a powerful tool for enhancing guest satisfaction, optimizing operations, and boosting revenue.

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Recommended by
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Miguel González Head of Marketing & Communications @ Roiback
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Augusto Guitard Integrations Product Owner @ STAY
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James Bishop Senior Director, Global Demand Partnerships @ SiteMinder
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Miguel González Head of Marketing & Communications @ Roiback
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Augusto Guitard Integrations Product Owner @ STAY
RecommendationAvatar
James Bishop Senior Director, Global Demand Partnerships @ SiteMinder
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Support

Unverified

Hotelinking has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center Product Updates
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2024

Learn more about the GCSC Certification

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Response Time

Less than a day

Recommended

80%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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