The Guestbook

4.8 (335 REVIEWS)

HT Score icon
HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
User avatar image User avatar image User avatar image User avatar image User avatar image User avatar image

Janeen, Scott, Casey + 18 more experts recommend The Guestbook

Read Recommendations
Product Banner

The Guestbook

Ranked 1 (out of 23) in Loyalty Programs for Independents

2026 Winner Hotel Software

Hoteliers voted The Guestbook as the #1 Loyalty Programs for Independents provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

The Guestbook helps independent and boutique hotels drive direct bookings by leveraging the power of cash back rewards and exposure to its 4M+ registered members.

User avatar image User avatar image User avatar image

Bell avatar Bell - AI powered product analyst

I analyzed all of The Guestbook’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

The Guestbook helps independent hotels drive more direct bookings, cut OTA commission costs, and give guests a simple cash-back or flexible rewards experience that supports repeat stays. Reviewers say it is easy to launch and manage, improves conversion and loyalty, and can extend a property’s reach through cross-network bookings and marketing exposure. Common gaps are limited reporting, merchandising/customization, network coverage, and automation around reconciliation and cancellations.

RecommendationAvatar RecommendationAvatar RecommendationAvatar

Lotte New York Palace, Grupo Posadas, Oxford Hotels & Resorts & 267 others

Read their reviews

What Types of Hotels The Guestbook is Popular For

Size

4 | X-Small (1-9 room)

45 | Small (10-49 room)

62 | Mid-Sized (50-99 room)

189 | Large (100-499 room)

41 | X-Large (500+ room)

Country

193 | United States

34 | Mexico

19 | Canada

14 | United Kingdom

6 | Thailand

5 | Australia

5 | Malaysia

3 | Switzerland

3 | China

3 | Turkey

3 | Czech Republic

2 | Portugal

2 | Greece

2 | India

2 | Maldives

2 | Hungary

2 | Virgin Islands, U.S.

2 | Ireland

2 | Saudi Arabia

2 | United Arab Emirates

2 | Singapore

1 | Argentina

1 | Bulgaria

1 | Barbados

1 | Germany

1 | Austria

1 | Netherlands

1 | Saint Lucia

1 | Costa Rica

1 | Dominican Republic

1 | Saint Martin (French part)

1 | Denmark

1 | Macau

1 | Puerto Rico

1 | Spain

1 | Panama

1 | Namibia

1 | Sierra Leone

1 | France

1 | Croatia

Type

198 | Boutique Hotels

145 | Luxury Hotels

143 | Resorts

124 | City Center Hotels

95 | Airport/Conference Hotels

92 | Bed & Breakfast & Inns

83 | Limited Service & Budget Hotels

79 | Branded Hotels

31 | Extended Stay & Serviced Apartments

19 | Casinos

16 | Hostels

10 | Vacation Rentals & Villas

8 | RV Parks & Campgrounds

5 | Motels

Region

246 | North America

36 | Europe

21 | Asia Pacific

7 | Middle East

7 | Central America

5 | Oceania

3 | South America

2 | Africa

Category

333 | Loyalty Programs for Independents

220 | Direct Booking Tools

The Guestbook Rankings

Hotel Tech Report rankings are based on rigorous analysis of data and reviews. Read more about how we calculate our rankings

Best Loyalty Programs for Independents for Small Hotels
#1 of 3
Best Loyalty Programs for Independents for Mid-sized Hotels
#1 of 3
Best Loyalty Programs for Independents for Large Hotels
#1 of 2

The Guestbook Loyalty Programs for Independents Rankings

By size
Best Loyalty Programs for Independents for Small Hotels 96% recommended by 36 Small hotels
#1 of 3
The Guestbook is a top Loyalty Programs for Independents pick among Small on HotelTechReport because hoteliers like the cash back, credit, or charitable donations guests can choose, which helps small independents compete with chain-style rewards.
Best Loyalty Programs for Independents for Mid-sized Hotels 96% recommended by 145 Mid-sized hotels
#1 of 3
The Guestbook is a top Loyalty Programs for Independents pick among mid-sized hotels on HotelTechReport, because hoteliers value its cash-back, donate, or future-stay rewards that guests can understand at booking and redeem without a big-chain points system.
Best Loyalty Programs for Independents for Large Hotels 97% recommended by 71 Large hotels
#1 of 2
The Guestbook is a top Loyalty Programs for Independents pick among large hotels on HotelTechReport, because hoteliers point to its cash back rewards that can be redeemed for gift cards or future stays, giving independents a clear way to pull direct bookers away from OTAs.
Best Loyalty Programs for Independents for Enterprise Hotels 97% recommended by 39 Enterprise hotels
#1 of 2
The Guestbook is a top Loyalty Programs for Independents pick among X Large on HotelTechReport, because hoteliers point to cash back rewards that help guests choose direct bookings and keep returning. Reviewers also mention group rewards, charity donation, and gift cards.
By type
Best Loyalty Programs for Independents for Resorts 96% recommended by 123 Resorts hotels
#1 of 2
The Guestbook is a top Loyalty Programs for Independents pick among resorts on HotelTechReport, with hoteliers calling out cash back and charitable rewards that give guests a clear reason to book direct and come back.
Best Loyalty Programs for Independents for Other 94% recommended by 38 Other hotels
#1 of 2
The Guestbook is a top Loyalty Programs for Independents pick among other properties on HotelTechReport, with hoteliers pointing to its cash back rewards and charity options that help small independent hotels compete for direct bookings without a brand loyalty budget.
Best Loyalty Programs for Independents for Motels 96% recommended by 5 Motels hotels
#1 of 1
The Guestbook is a top Loyalty Programs for Independents pick among Motel on HotelTechReport, with hoteliers pointing to cash back for direct-booking guests that is "simple for the guests to understand."
Best Loyalty Programs for Independents for Hostels 94% recommended by 14 Hostels hotels
#1 of 2
The Guestbook is a top Loyalty Programs for Independents pick among Hostel on HotelTechReport, with reviewers pointing to direct-booking rewards that help independent properties grow bookings and collect new emails from non-guests.
Best Loyalty Programs for Independents for City Center Hotels 96% recommended by 110 City Center Hotels hotels
#1 of 2
The Guestbook is a top Loyalty Programs for Independents pick among City-Center-Hotel on HotelTechReport, because hoteliers point to its cash back rewards and member promotions that help compete with brands and drive direct bookings.
Best Loyalty Programs for Independents for Casinos 100% recommended by 18 Casinos hotels
#1 of 1
The Guestbook is a top Loyalty Programs for Independents pick among casinos on HotelTechReport, with hoteliers pointing to direct-booking lift and a loyalty rewards program that guests book for. One resort said it grew direct bookings from 17% to 25% through Guestbook.
Best Loyalty Programs for Independents for Branded Hotels 96% recommended by 71 Branded Hotels hotels
#1 of 2
The Guestbook is a top Loyalty Programs for Independents pick among branded hotels on HotelTechReport, because hoteliers value cash back rewards and the option to apply credits toward future stays on direct bookings. Reviewers say that gives guests a clear reason to book direct instead of through OTAs.
Best Loyalty Programs for Independents for Boutique Hotels 96% recommended by 168 Boutique Hotels hotels
#1 of 3
The Guestbook is a top Loyalty Programs for Independents pick among Boutique on HotelTechReport, with hoteliers pointing to cash back and charity rewards that help them win direct bookings from guests who would otherwise book OTAs.
Best Loyalty Programs for Independents for Bed & Breakfast & Inns 97% recommended by 79 Bed & Breakfast & Inns hotels
#1 of 3
The Guestbook is a top Loyalty Programs for Independents pick among bed and breakfasts on HotelTechReport, with guests getting rewards by email at booking and cash back, gift cards, or donations they can redeem later.
Best Loyalty Programs for Independents for Airport/Conference Hotels 98% recommended by 77 Airport/Conference Hotels hotels
#1 of 2
The Guestbook is a top Loyalty Programs for Independents pick among conference hotels on HotelTechReport, and hoteliers point to its cash back rewards as a clear reason guests book direct and come back. For lean teams, that gives them a loyalty program without a branded chain.
Best Loyalty Programs for Independents for Limited Service & Budget Hotels 96% recommended by 69 Limited Service & Budget Hotels hotels
#1 of 2
The Guestbook is a top Loyalty Programs for Independents pick among Limited-Service-Budget on HotelTechReport, because hoteliers say its cash back and cash forward rewards give guests a reason to book direct instead of through OTAs.
Best Loyalty Programs for Independents for Extended Stay & Serviced Apartments 94% recommended by 23 Extended Stay & Serviced Apartments hotels
#1 of 1
The Guestbook is a top Loyalty Programs for Independents pick among Extended-Stay-Serviced-Apartments on HotelTechReport, with hoteliers pointing to cash-back rewards that guests use to book direct more often and even return through the network.
Best Loyalty Programs for Independents for RV Parks & Campgrounds 97% recommended by 7 RV Parks & Campgrounds hotels
#1 of 1
The Guestbook is a top Loyalty Programs for Independents pick among Rv-Parks-Campgrounds on HotelTechReport, with reviewers singling out its cashback program as a different incentive that helps drive direct bookings and compete with brand loyalty offers.
Best Loyalty Programs for Independents for Vacation Rentals & Villas 98% recommended by 9 Vacation Rentals & Villas hotels
#1 of 2
The Guestbook is a top Loyalty Programs for Independents pick among Vacation-Rentals-Villas on HotelTechReport, because hoteliers say its website pop-ups make the direct-booking savings clear to guests and help convert them off OTAs.
Best Loyalty Programs for Independents for Luxury Hotels 97% recommended by 130 Luxury Hotels hotels
#1 of 3
The Guestbook is a top Loyalty Programs for Independents pick among Luxury on HotelTechReport, with cash-back rewards that help luxury independents pull direct bookings away from OTAs and branded chains. Hoteliers also like the meeting planner incentive as a closing tool for group business.
By region
Best Loyalty Programs for Independents for hotels in Central America 98% recommended by 6 hotels in Central America
#1 of 1
The Guestbook is a top Loyalty Programs for Independents pick among Central America on HotelTechReport, because hoteliers say its cash-back rewards are a clear direct-booking incentive and bring incremental bookings from the Guestbook network.
Best Loyalty Programs for Independents for hotels in Asia Pacific 93% recommended by 16 hotels in Asia Pacific
#1 of 1
The Guestbook is a top Loyalty Programs for Independents pick among Asia Pacific on HotelTechReport, because hoteliers point to its cashback rewards and direct-booking incentives that help independent hotels pull guests off OTAs.
Best Loyalty Programs for Independents for hotels in North America 97% recommended by 218 hotels in North America
#1 of 2
The Guestbook is a top Loyalty Programs for Independents pick among North America on HotelTechReport, with hoteliers pointing to cash back, gift cards, or charity donations that give independent hotels a simple way to compete with branded programs.
Best Loyalty Programs for Independents for hotels in Middle East 95% recommended by 6 hotels in Middle East
#2 of 2
The Guestbook is a top Loyalty Programs for Independents pick among Middle East on HotelTechReport because hoteliers value the instant cash-back rewards, not points, and the way it pushes more direct bookings through their own website.
Best Loyalty Programs for Independents for hotels in Europe 96% recommended by 32 hotels in Europe
#2 of 2
The Guestbook is a top Loyalty Programs for Independents pick among Europe on HotelTechReport, because hoteliers value the cash rewards or future stays and clear reward structure that help turn direct bookings into repeat guests.
By country
Best Loyalty Programs for Independents for hotels in United States 98% recommended by 171 hotels in United States
#1 of 2
The Guestbook is a top Loyalty Programs for Independents pick among United States hotels on HotelTechReport, because hoteliers point to cash back, cash forward, and charity options that help independents compete with brands and turn direct bookings into repeat stays.
Best Loyalty Programs for Independents for hotels in Thailand 98% recommended by 5 hotels in Thailand
#1 of 1
The Guestbook is a top Loyalty Programs for Independents pick among Thailand on HotelTechReport, with hoteliers pointing to cash rewards and in-resort redemption that turn repeat stays into direct bookings. One Bangkok property says it "significantly increased direct bookings" and reduced OTA dependency.
Best Loyalty Programs for Independents for hotels in Mexico 97% recommended by 31 hotels in Mexico
#1 of 1
The Guestbook is a top Loyalty Programs for Independents pick among hotels in Mexico on HotelTechReport, because hoteliers point to the cash rewards setup that gets guests to book direct and come back, with one saying it gives them “the confidence to apply.”
Best Loyalty Programs for Independents for hotels in United Kingdom 91% recommended by 14 hotels in United Kingdom
#1 of 1
The Guestbook is a top Loyalty Programs for Independents pick among United Kingdom hotels on HotelTechReport because hoteliers say it lets them run rewards that drive direct bookings and keep control of the points system.
Best Loyalty Programs for Independents for hotels in Canada 93% recommended by 16 hotels in Canada
#1 of 1
The Guestbook is a top Loyalty Programs for Independents pick among hotels in Canada on HotelTechReport, with guest rewards that guests can redeem themselves and cash back, gift cards, or charity donations that bring more direct bookings.

Create Free Account

Join 1.5M+ hoteliers making data-driven decisions

OR
Already have an account? Log in

By proceeding you agree to our Terms of Service and Privacy Policy

What is The Guestbook?

Founded in 2014 | Headquarters in Las Vegas (United States) | 45 employees
The Guestbook is a loyalty and direct-booking marketing platform for independent hotels and resorts. It helps properties drive more direct reservations, reduce OTA commission costs, and build stronger guest relationships through flexible rewards like cash back or future-stay credit. The platform supports repeat bookings, increases conversion, and gives hotels added exposure through its partner network, while fitting into existing hotel sales and marketing operations.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of The Guestbook products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by The Guestbook

FAQs

Capabilities

Explore Hotels

Booking Engine Integration

Member Account Dashboards

Member Redemption Portal

Member Deals

Features

Points & Redemption

4/5 features

Loyalty Program Customization

4/5 features

Other

2/2 features

Available Add-ons & Modules

The Guestbook Extension

Direct Booking Tools
A browser extension to help members automatically earn cash rewards at 60,000 hotel's world-wide. With your hotel as part of The Guestbook Collection, we'll convince users shopping on popular hotel booking sites to book on brand.com instead.

INCLUDED

The Guestbook Reviews Summary

4.8
Excellent
Ease of Use
4.8/5
Customer Support
4.9/5
ROI
4.7/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, The Guestbook is the #1 most trending product in the Loyalty Programs for Independents category (out of 23) and the #33 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

The Guestbook has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted The Guestbook as the #1 Loyalty Programs for Independents provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

The Guestbook Pricing

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

The Guestbook Average The Guestbook

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

No matching results

22

Success Stories

19

References

75

Featured Customers

The Guestbook Case Studies

profile-carrusel-screenshot

Oceanfront Growth: Direct bookings powered by The Guestbook

Fort Lauderdale (United States)

profile-carrusel-screenshot

Beyond Game Day: How Scholar Hotels turned event-driven visitors into loyal, returning guests

State College (United States)

profile-carrusel-screenshot

Elevating Loyalty & Experiences Through Direct Connections

Cancun (Mexico)

profile-carrusel-screenshot

Turning Stays into Loyalty at Pacific Palms Resort

City of Industry (United States)

profile-carrusel-screenshot

Strategic Growth at The Slate Phuket

Nai Yang (Thailand)

profile-carrusel-screenshot

Turning Guest Experiences into Loyalty and Growth

Colorado Springs (United States)

profile-carrusel-screenshot

Inspiring Returns and Lasting Impressions at Abode Hotels

Canberra (Australia)

profile-carrusel-screenshot

ARCOTEL Hotels' Story of Transforming Guest Loyalty into Revenue Gold

Vienna (Austria)

profile-carrusel-screenshot

Modern Hotel and Bar Boosts Direct Bookings with The Guestbook Partnership

Boise (United States)

profile-carrusel-screenshot

CANVAS Hotel Dallas leveraged the power of cashback rewards to achieve a 24% increase in direct booking conversion.

Dallas (United States)

profile-carrusel-screenshot

The West-End Hotel Collection in France has partnered with the Guestbook to enhance their three Parisian hotels' direct booking conversions.

Paris (France)

profile-carrusel-screenshot

Clementine Hotel & Suites leveraged the power of cashback rewards to achieve a 40% increase in conversion

Anaheim (United States)

profile-carrusel-screenshot

Alexis Park Resort strategically partnered with The Guestbook by instantly rewarding guests for booking direct

Las Vegas (United States)

profile-carrusel-screenshot

Paramount Hospitality Management strategically partnered with The Guestbook by leveraging the power of cashback

Orlando (United States)

profile-carrusel-screenshot

By offering Cash Rewards to non-casino guests, Sycuan Casino Resort managed to increase direct-bookings by 24%.

El Cajon (United States)

profile-carrusel-screenshot

YOTEL grows direct bookings and rewards loyal guests

Boston (United States)

profile-carrusel-screenshot

eat.drink.sleep strategically partnered with The Guestbook by leveraging the power of cashback.

Lake Havasu City (United States)

profile-carrusel-screenshot

The San Carlos Hotel in New York City leveraged the power of cashback rewards to achieve a 35% increase in conversion.

New York City (United States)

profile-carrusel-screenshot

RBH Management Independent hotel collection strategically partnered with The Guestbook by leveraging the power of cashback

York (United Kingdom)

profile-carrusel-screenshot

Sustaining Growth Year-Round

Toronto (Canada)

profile-carrusel-screenshot

Trusted by One, Referred to Another: A Case Study in Exceptional Partnership

New York City (United States)

profile-carrusel-screenshot

Discover how Grupo Posadas allowed The Guestbook to generate a substantial increase in web direct conversion and revenue.

More Products by The Guestbook

https://assets.hoteltechreport.com/images/b21ce219-b85c-46c5-9e78-473dfda9e1e8-70091696f2
https://assets.hoteltechreport.com/images/5d3b2eec-9f47-421e-8503-dfff7d26b608

The Guestbook Reviews

Hotelier Rating

Excellent
304
Very Good
23
Average
5
Poor
2
Terrible
1

Property Size

  • X-Small (3)
  • Small (43)
  • Mid-Sized (60)
  • Large (185)
  • X-Large (40)

Country

  • United States
    United States
    (188)
  • Mexico
    Mexico
    (33)
  • Canada
    Canada
    (18)
  • United Kingdom
    United Kingdom
    (14)
  • Thailand
    Thailand
    (6)
  • Australia
    Australia
    (4)
  • Malaysia
    Malaysia
    (4)
  • China
    China
    (3)
  • Czech Republic
    Czech Republic
    (3)
  • Switzerland
    Switzerland
    (3)
  • Turkey
    Turkey
    (3)
  • United Arab Emirates
    United Arab Emirates
    (2)
  • Portugal
    Portugal
    (2)
  • Greece
    Greece
    (2)
  • India
    India
    (2)
  • Maldives
    Maldives
    (2)
  • Hungary
    Hungary
    (2)
  • Virgin Islands, U.S.
    Virgin Islands, U.S.
    (2)
  • Ireland
    Ireland
    (2)
  • Saudi Arabia
    Saudi Arabia
    (2)
  • Singapore
    Singapore
    (2)
  • Argentina
    Argentina
    (1)
  • Austria
    Austria
    (1)
  • Bulgaria
    Bulgaria
    (1)
  • Barbados
    Barbados
    (1)
  • Netherlands
    Netherlands
    (1)
  • Germany
    Germany
    (1)
  • Dominican Republic
    Dominican Republic
    (1)
  • Sierra Leone
    Sierra Leone
    (1)
  • Saint Martin (French part)
    Saint Martin (French part)
    (1)
  • Denmark
    Denmark
    (1)
  • Saint Lucia
    Saint Lucia
    (1)
  • Croatia
    Croatia
    (1)
  • France
    France
    (1)
  • Macau
    Macau
    (1)
  • Puerto Rico
    Puerto Rico
    (1)
  • Spain
    Spain
    (1)
  • Panama
    Panama
    (1)
  • Namibia
    Namibia
    (1)

Region

  • North America
    North America
    (239)
  • Europe
    Europe
    (36)
  • Asia Pacific
    Asia Pacific
    (20)
  • Oceania
    Oceania
    (4)
  • Middle East
    Middle East
    (7)
  • South America
    South America
    (2)
  • Central America
    Central America
    (7)
  • Africa
    Africa
    (2)
10

Easy to manage and boosts direct reservations

CEO from 75-99 room Airport/Conference Hotel in Mexico City (Mexico)

Verified
5 days ago
It's easy to manage, and we really increased direct reservations, the commission we save from OTAs pays for the guestbook program, and gives our customers many options to use cash back or points.
Country Mexico
CEO
Mid-Sized Hotel
10

More direct bookings and happy guests — but marketing needs work

General Manager from 200 to 499 room Boutique in Calgary (Canada)

Verified
5 days ago
Provides a great loyalty program for guests and better conversion. Allows us to get more direct bookings and guests are pleased with the rewards they receive.
Country Canada
General Manager
Large Hotel
10

Direct bookings with instant cashback — reporting could be clearer

Corporate Director of Revenue Management from 500+ room Boutique in Chicago (United States)

Verified
5 days ago
Obviously the direct booking piece has been the most valuable especially for an independent Hotel in a sea of branded Hotels. The instant reward with the cash back option seems to be the driving factor for guest to sign up rather than dealing with points.
Country United States
Corporate Director of Revenue Management
X-Large Hotel
10

Direct bookings with strong support — could use AI personalization

Revenue & Distribution Manager from 200 to 499 room Boutique in Singapore (Singapore)

Verified
5 days ago
The Guestbook has been a valuable partner in driving direct bookings through our brand website. We appreciate the strong support provided by our Partner Success Manager (Melissa Sura) together with The Guestbook's marketing and customer support teams.
Country Singapore
Revenue & Distribution Manager
Large Hotel
10

Helps independents compete with chain loyalty — but PMS notes would help

Head of Rooms Division from 200 to 499 room Bed & Breakfast & Inn in Zurich (Switzerland)

Verified
5 days ago
The Guestbook is a loyalty programme that enables independent hotels to compete with hotel chains and their global reward programmes and we profit from their network.
Country Switzerland
Head of Rooms Division
Large Hotel
10

Wonderful Loyalty Partner

VP of Digital Strategy & CRM from 200 to 499 room Luxury Hotel in Nashville (United States)

Verified
6 days ago
The Guestbook is an invaluable partner in facilitating our unique loyalty program, contributing to our direct booking objectives and successes. The team has deep knowledge of the hospitality business and strong technical capabilities. They're also a pleasure to work with - highly responsive, flexible, and collaborative.
Country United States
VP of Digital Strategy & CRM
Large Hotel
10

Great Partner for Independent Hotel

Director General from 10 to 24 room Boutique in Oaxaca (Mexico)

Verified
6 days ago
A loyalty program that has improved the visibility of our official website. A conversion tool that increases the ADR of the direct channel. Customers can achieve economic benefits and exclusive advantage. This makes a difference against established competition and other reservation channels. Helpful and efficient support team
Country Mexico
Director General
Small Hotel
9

Loyal customers and good exposure, with room for guest surveys

Director from 200 to 499 room City Center Hotel in Orlando (United States)

Verified
7 days ago
We get loyal customers that come and they can collect money to go to different resorts. What's cool is that they could not necessary know about us. good exposure.
Country United States
Director
Large Hotel
10

User-friendly guest experience with room for better metrics presentation

Marketing Manager from 200 to 499 room Airport/Conference Hotel in Simpson Bay (Caribbean)

Verified
9 days ago
We have had a very positive experience with The Guest Book. One of the things I appreciate most is how easy the platform is to use and how simple the integration process has been. The program is very user-friendly for our team, which makes it easy to manage and implement as part of our guest experience. Most importantly, our guests truly en...
Country Caribbean
Marketing Manager
Large Hotel
10

Amplified visibility and awareness — but reporting is basic

General Manager from 25-49 room Bed & Breakfast & Inn in Charleston (United States)

Verified
9 days ago
The Guestbook provides my small independent hotel amplified visibility and property awareness through partnership sites and the loyalty base. Staff enrollment incentives are also great, with direct incentive payouts.
Country United States
General Manager
Small Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 34

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

The Guestbook has helped us create a loyalty program in an efficient and easy to manage way for our small independent hotels. The Guestbook team is great to work with! Very responsive. The program is also an affordable way to expose the hotels to new guests looking for a unique, independent stay experience. Strongly recommend giving them a try!

Question:

What differentiates this product or service from the competition?

Answer:

The Guestbook has helped us create a loyalty program in an efficient and easy to manage way for our small independent hotels. The Guestbook team is great to work with! Very responsive. The program is also an affordable way to expose the hotels to new guests looking for a unique, independent stay experience. Strongly recommend giving them a try!

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

The Guestbook has helped us create a loyalty program in an efficient and easy to manage way for our small independent hotels. The Guestbook team is great to work with! Very responsive. The program is also an affordable way to expose the hotels to new guests looking for a unique, independent stay experience. Strongly recommend giving them a try!

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 18 recommend
Recommended by
RecommendationAvatar
Janeen Hill DORM @ Hill Hospitality
RecommendationAvatar
Scott Frothingham President RevOptimum @ RevOptimum
RecommendationAvatar
Casey Waugh Director of Growth @ Wallop
RecommendationAvatar
John Bauso SVP Commercial Services @ Mosaic Hospitality
RecommendationAvatar
Marisol Frothingham Owner @ RevOptimum
RecommendationAvatar
Janeen Hill DORM @ Hill Hospitality
RecommendationAvatar
Scott Frothingham President RevOptimum @ RevOptimum
RecommendationAvatar
Casey Waugh Director of Growth @ Wallop
RecommendationAvatar
John Bauso SVP Commercial Services @ Mosaic Hospitality
RecommendationAvatar
Marisol Frothingham Owner @ RevOptimum
RecommendationAvatar
Peter Friedman Revenue Manager @ Engage Hospitality
RecommendationAvatar
Krystal De anda Head of Partnerships @ Triptease
RecommendationAvatar
Wendy Bingham Revenue Consultant @ TCRM
RecommendationAvatar
Michael Curran VP Marketing Operations @ Cogwheel Marketing & Analytics
RecommendationAvatar
Emilio Zappalà CEO @ Best Hotel Tech
RecommendationAvatar
Meaghan McMahon Sales Manager @ Wallop
RecommendationAvatar
David Beaulieu Executive Director of Strategic Accounts @ Total Customized Revenue Management
RecommendationAvatar
Connor Barter Senior Market Manager @ Triptease
RecommendationAvatar
Daniel Flores Head of Tourism @ Satisfi Labs
RecommendationAvatar
Jaime Rivera Partnership Manager @ Mews
RecommendationAvatar
Gautier Colin VP, Partnerships @ Selfbook
RecommendationAvatar
Carrie Ell Sr. Market Director @ The Hotels Network
RecommendationAvatar
James Bishop Senior Director, Global Ecosystem @ SiteMinder
RecommendationAvatar
Mark Oliver Vice President, Business Development @ GCommerce Solutions
RecommendationAvatar
Will Darrah VP of Sales North America @ Amadeus
RecommendationAvatar
William Darrah Vice President @ Amadeus Hospitality Americas
Are you a consultant or vendor that recommends The Guestbook? Leave a recommendation

News

logo

The Guestbook

2 months ago

Oceanfront Growth: Direct bookings powered by The Guestbook

post image
logo

The Guestbook

2 months ago

Beyond Game Day: How Scholar Hotels turned event-driven visitors into loyal, returning guests

post image
logo

The Guestbook

1 year ago

Elevating Loyalty & Experiences Through Direct Connections

post image
logo

The Guestbook

1 year ago

Turning Stays into Loyalty at Pacific Palms Resort

post image
logo

The Guestbook

1 year ago

Strategic Growth at The Slate Phuket

post image
logo

The Guestbook

1 year ago

Turning Guest Experiences into Loyalty and Growth

post image
logo

The Guestbook

1 year ago

Inspiring Returns and Lasting Impressions at Abode Hotels

post image
logo

The Guestbook

2 years ago

ARCOTEL Hotels' Story of Transforming Guest Loyalty into Revenue Gold

post image
logo

The Guestbook

2 years ago

Modern Hotel and Bar Boosts Direct Bookings with The Guestbook Partnership

post image
logo

The Guestbook

2 years ago

CANVAS Hotel Dallas leveraged the power of cashback rewards to achieve a 24% increase in direct booking conversion.

post image
logo

The Guestbook

2 years ago

The West-End Hotel Collection in France has partnered with the Guestbook to enhance their three Parisian hotels' direct booking conversions.

post image
logo

The Guestbook

2 years ago

Clementine Hotel & Suites leveraged the power of cashback rewards to achieve a 40% increase in conversion

post image
logo

The Guestbook

2 years ago

Alexis Park Resort strategically partnered with The Guestbook by instantly rewarding guests for booking direct

post image
logo

The Guestbook

2 years ago

Paramount Hospitality Management strategically partnered with The Guestbook by leveraging the power of cashback

post image
logo

The Guestbook

2 years ago

By offering Cash Rewards to non-casino guests, Sycuan Casino Resort managed to increase direct-bookings by 24%.

post image
logo

The Guestbook

2 years ago

YOTEL grows direct bookings and rewards loyal guests

post image
logo

The Guestbook

2 years ago

eat.drink.sleep strategically partnered with The Guestbook by leveraging the power of cashback.

post image
logo

The Guestbook

2 years ago

The San Carlos Hotel in New York City leveraged the power of cashback rewards to achieve a 35% increase in conversion.

post image
logo

The Guestbook

2 years ago

RBH Management Independent hotel collection strategically partnered with The Guestbook by leveraging the power of cashback

post image
logo

The Guestbook

2 years ago

Sustaining Growth Year-Round

post image
logo

The Guestbook

3 years ago

Trusted by One, Referred to Another: A Case Study in Exceptional Partnership

post image
logo

The Guestbook

3 years ago

Discover how Grupo Posadas allowed The Guestbook to generate a substantial increase in web direct conversion and revenue.

post image
logo

The Guestbook

3 years ago

Selfbook and The Guestbook Team Up to Combine Cash Rewards With Seamless Hotel Bookings

post image

The Guestbook Integrations

Find Great Pairing Apps

No matching results

No matching results

filtering integrations
Company Functionality
SiteMinder
SiteMinder

93% recommended by 2827 hotels

Channel Managers
Cloudbeds
Cloudbeds

91% recommended by 1908 hotels

Booking Engine
Lighthouse
Lighthouse

95% recommended by 1811 hotels

Hotel Rate Parity
Little Hotelier
Little Hotelier

93% recommended by 1535 hotels

Hotel Management Software
Mews
Mews

92% recommended by 1038 hotels

Booking Engine
Cendyn
Cendyn

90% recommended by 350 hotels

Hotel Reservations Software
+3 more
Net Affinity
Net Affinity

93% recommended by 294 hotels

Booking Engine
Stayntouch
Stayntouch

94% recommended by 263 hotels

Property Management Systems
WebRezPro
WebRezPro

93% recommended by 249 hotels

Property Management Systems
Clock
Clock

95% recommended by 241 hotels

Property Management Systems

Support

Verified Support

The Guestbook has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

Request a Quote

Response Time

2 days

Responsiveness

Excellent

Still gathering info?

Schedule a free 30-minute product demo consultation

Get recommendation Image
Live

Download the Free Guide

By clicking the button above, you acknowledge, consent, and agree to the following: a) Our Privacy Policy and consent to receive notices and other communications electronically. b) We take your privacy seriously. You are providing express written consent for Hotel Tech Report to share your information with Our Partners to contact you via email.

Your guide was sent!

Your guide was successfully sent to .


English (EN)
Terms of Use · Privacy Policy · Newsletter · About
Copyright © HotelTechReport 2026

Get Your Free AI Analyst Report

Custom recommendations tailored to your property

Ghostel icon
Trusted by
footer image 1 footer image 2 footer image 3 footer image 4 footer image 5 footer image 6 footer image 7

Let´s lookup your hotel information