Accounting & Finance

4/5 features

Multi-currency
Gift Vouchers
Direct billing
RevPaR & ADR Reports
Transactional Emails (booking, folios, etc)
Automated night audit
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.

Marketing & Ecommerce

4/5 features

Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Group Booking Engine
Website Development
Booking Engine
Channel Manager
Gift Vouchers
Transactional Emails (booking, folios, etc)
Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest profiles
Guest CRM

Administration & Configuration

4/5 features

Multi-lingual
Multi-currency
Centralized user & role management

Customer Management

4/5 features

Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest Feedback Management
Gift Vouchers
Transactional Emails (booking, folios, etc)
Guest profiles
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.

Front Office

4/5 features

Guest Feedback Management
Housekeeping module
Property Management System
Automated night audit
Mobile Device Notes & Tasks (Voice-to-Text)

Via a button in the notes field in the guest profile or reservation the staff can speak voice-to-text messages for guest or reservation notes. The GM/staff is in the breakfast room or somewhere around on the estate, he engages with guests and learns different things about them. The person won't rush back to a desktop to enter this information into the PMS, however they are usually carrying their mobile phones. With voice, they can launch the PMS on their mobile, speak into it and add a comment that is relevant for the reservation or the guest profile based on their recent engagement with the guest.
Mobile App
Calendar view
Task Management

Attach automated and custom-made tasks to reservations to easily track jobs and keep guests happy.
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Guest profiles
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Groups Management

4/5 features

Group functionality
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Guest Experience

4/5 features

Guest Feedback Management
Gift Vouchers
Integrated ID & Passport Scanner

Effortlessly scans multiple passports and ID’s Contactless technology for improved hygiene Eliminates transcribing errors Improved safety: The identity document never leaves the guest’s hands Eliminates the need for copies and storage
Digital Registration

Guest can sign digital registration forms on a mobile device. The signature is automatically stored to the database. Faster check in, location independent, contactless.
Guest App

Put your guests in control of their experience from the moment they book, with a range of guest services from messaging, hotel services, request management, upsells and more.
Online Check-in

You check in online for a flight, why not for a hotel? Digitize your registration process to enable guests to check-in before they arrive to streamline the guest experience, eliminate the need to ask guests for payment upon arrival and reduce wait times and queues at the front desk.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.
Guest Messaging

Make it easy for your guests to contact you during any part of their stay with real-time messaging. Eliminate annoying phone hold times, respond to requests faster and provide outstanding service.
Transactional Emails (booking, folios, etc)
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.

Housekeeping

4/5 features

Housekeeping module
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Housekeeping Mobile App

Enable housekeeping team members to view assignments, track points coverage/daily progress, update room statuses and more all from their mobile device.
Real-Time Status Updates

Update reservations or create tasks within the app for immediate internal visibility.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Real Time Reporting

Ability to track live room status and check in reservations for available rooms. Know which rooms need priority cleaning in order to upsell early arrival.
Shift Planning

Ability to see a workload overview for every housekeeper to create an organized, optimized and efficient shift plan for each team member.
Employee Messaging

Message individual team members or groups to communicate and send updates without having to slow down your team or reach for a radio.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.

Payments

4/5 features

Multi-currency
Gift Vouchers
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Direct billing
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Integrated Payment Terminal & Card Reader

A fully automated card reader integrated with your PMS and Payment Processing System to help with Automation and Seamless Payment Processing

Reservations Management

4/5 features

Rate Shopping Module
Property Management System
RevPaR & ADR Reports
Gift Vouchers
Channel Manager
Integrated CRS
Drag-n-Drop Tapechart

Drag and drop reservations on an easy to use calendar view.
Rate Management

Your rates, your rules. Create and customize product rates and rules to suit your property, including special deals, dependencies, and restrictions.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Rules Based Room Assignments

Set rules to optimize your room assignments to fit your property's unique needs. For example, - Assign spaces by floor from top down or bottom up to fill all your floors progressively - Spread out equally, so you have similar amount of reservations on each floor - Assign reservations based on how well they match the customer’s preferred space features.
Transactional Emails (booking, folios, etc)

Revenue Management

4/5 features

Rate Shopping Module
Revenue Management Module
Pricing Intelligence
Channel Manager
RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Base Pricing

Easily set up the base price of a rate to ensure minimum space income.

Taxes & Compliance

4/5 features

PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration

Tax reporting and documentation customized for your regional requirements.

Support & Training

4/5 features

Online 24/7 support

Food & Beverage

4/5 features

Point of Sale

Looking for specific info?

Most Horrible System and Support

General Manager from 100 to 199 room Bed & Breakfast & Inn in Carlsbad (United States of America)

Verified

6 months ago

1. Management cannot perform management functions and have to ask for permission from support to do GM duties. 2. Support always clueless of the issues and not well educated about the system to help properties when in need. 3. No manners on how to speak with when answering the phone or having a conversation. They seem to ignore you and your...

United States of America

General Manager

Large Hotel

Share review

Love the Hotel Key APP

INN Keeper from 10 to 24 room Bed & Breakfast & Inn in San Clemente (United States of America)

9 months ago

Customer Service is really good- Takes time to get set up and getting use to but once its done! its good to go!

INN Keeper

Small Hotel

Very easy to use with ipad

Owner from 10 to 24 room Bed & Breakfast & Inn in Midland (Canada)

10 months ago

Payment taken thru ipad. And how easily it can be managed thru the app. Colors in the grid view are amazing.

Canada

Owner

We like all reports, easy to operate, there is three way to check in customers.

owner /manager from 100 to 199 room Bed & Breakfast & Inn in Gorham (United States of America)

15 months ago

I like most DNR option. we can train new employee in one day. 24 hours support team. All member are like it and they all are happy to get new system. They are happy to they don't have to pyping just scan id and get all customer data in system.

owner /manager

A PMS System That Simplifies Operations

Owner from 75-99 room Bed & Breakfast & Inn in Milpitas (United States of America)

What I like most about HotelKey is its user-friendly interface. It is incredibly easy to navigate and operate, making it accessible for users of all levels, even my toddler. Its simplicity enhances efficiency and saves time for hotel staff, ensuring a smooth and seamless experience.

Not full full service city hotels.

Director of rooms from 100 to 199 room Bed & Breakfast & Inn in Boston (United States of America)

16 months ago

Just that that I am able to login in anywhere but only have to because it makes so many errors.

Director of rooms

Worse than SABRE.

Night Audit from 75-99 room Branded Hotel in St. Paul (Canada)

2 years ago

Products Reviewed

Property Management Systems

Hotel Management Software

What do you like most?

lots of features, reports are plentiful and robust, lots of data points to track stuff you dont really need to track just justify some bean counters job

What do you dislike or think could be improved?

Ok to start, I have to log in twice 90% of the time and 50% of those times it takes me to a secondary login page, where i can enter my user name again and without a password it logs me in. The other 50% of the time it logs me in and i am able to get to the first page where you can choose the hotel, click any link and im taken back to the login page. This is how my day starts off everyday. Ok to start, I have to log in twice 90% of the time and 50% of those times it takes me to a secondary login page, where i can enter my user name again and without a password it logs me in. The other 50% of the time it logs me in and i am able to get to the first page where you can choose the hotel, click any link and im taken back to the login page. This is how my day starts off everyday. See how annoying that is. Hotel Key is by far the most bug ridden “software” that i have ever used, with a poor and unreliable bug tracking system. If you wanted to try and debug some of the interface features your self you would not be able to because their source code is a disgrace, and who ever works in the development branch should be ashamed of themselves. I have seen better hello world programs written by a 5 year old, they would have proper formatting and commenting. This looks like it was written by 100 monkeys smashing on a keyboard without a return key unable to use the comment function. That is only the start of the problems, because trying to get help thru zendesk is terrible and not to mention extremely insecure with documented vulnerabilities (https://www.pcgamer.com/fixed-chrome-extension-flaw-could-allow-hackers-to-record-both-your-webcam-and-desktop-feeds/) and known breaches. Hoelkey continued oversea-ing of tech jobs to india is a disgrace and fraught with security issues, india has one of the highest rates of scam centers and one of the lowest rates of prosecution or arrests. I guess this is a criticism of zen desk more so then hotel key but they made the discussion to ship jobs overseas just to save a buck. So back to hotel key then, the feature rich dash board is overwhelming and confusing, ready rooms are not actually available and there is no documentation available to tell me what a ready room actually is. The zen desk online help page has had there links broken for 4 months and it has been brought up by myself multiple times from various forms (calling, emailing, website form, which doesn't have a field for email or contact so no way to communicate back that the problem has been solved) , available rooms can be dirty, and when you ask tech support about this, they say you could mark it clean and sell it so whats the issue there is not a person in the room. Well if a customer went on to our website and booked a room based on the availability that the system says, then shows up i wouldn't have a room that they wanted. The Implementation was a disgrace, the roll out to our hotel included 0 training the limited zen desk documentation was broken before the hotel got the software, we did not get any virtual environments to try stuff on. There was no testing phase, the one good thing was that our implementation guru from hotel key made himself available for the night shift issues for the first couple weeks. There sorting of lists is random, when choosing a rate for a guest the first room has the daily rate first followed by discounted rates, the next type of room will have the discounted rates first and you will have to scroll down for the daily rate, on the public facing website it lists company rates when go to select a room. It lists house accounts from the first to the last day of the month so you have to scroll to the bottom to see current day transactions, with no way to switch this. On said accounts you are able to filter by transaction type (Debit, Credit) which actually means is the account being debited(charges to account) or credited(Payments), tax inclusive and exclusive rates are backwards, buttons sometimes work some times don't, tax exempt status of company rates are on and off. The list goes on and on with end in site. I would not recommend this cr’app to my worst enemy let alone an 'industry peer. How this cr’app has a 93% ratting on this site is beyond me. Update, still no help documentation other than a page they riped from the sales portion of their website. All of their "training modules" have gone missing and they have added buttons that don't work and have no documentation on said button. there report export function now exports in 8.26x11.7 inches which is a papersize from some universe far far away letter size is 8x11.5 globally.

Night Audit

HotelKey provides a very user friendly interface that makes training new staff .

CEO from 5 to 9 room Bed & Breakfast & Inn in Lake Arrowhead (United States of America)

1. USER FRIENDLY 2. EASY TO TRAIN A NEW PERSON. 3. 24/7 instant customer service . 4. Fast and Furious in terms of any hotel software

CEO

X-Small Hotel

Very Intelligent App

Hotel Manager from 25-49 room Limited Service & Budget Hotel in Rockport (United States of America)

Smartest way of using a complete online Software which allows the user to be stress free for data management and back space plus the users have complete access to their data for 5 terms which saves paper and personal computing issues. Thank you Hotelkey

Hotel Manager

Medium Hotel

hotelkey

front desk receptionist from 75-99 room Motel in Camrose (Canada)

easy to navigate to find out all the information needed instantly no matter how many inquiry I receive daily basis.

front desk receptionist

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HotelKey HMS

What is HotelKey?

Multi-currency

Gift Vouchers

Direct billing

RevPaR & ADR Reports

Transactional Emails (booking, folios, etc)

Automated night audit

Payment Requests

Native Email Marketing

Group Booking Engine

Website Development

Booking Engine

Channel Manager

Gift Vouchers

Transactional Emails (booking, folios, etc)

Guest Communication (SMS Messaging)

Native Email Marketing

Guest profiles

Guest CRM

Multi-lingual

Multi-currency

Centralized user & role management

Native Email Marketing

Guest Feedback Management

Gift Vouchers

Transactional Emails (booking, folios, etc)

Guest profiles

Centralized Messaging

Guest Feedback Management

Housekeeping module

Property Management System

Automated night audit

Mobile Device Notes & Tasks (Voice-to-Text)

Mobile App

Calendar view

Task Management

Automated reminders

Guest profiles

Tablet/Kiosk Check-in

Payment Requests

Centralized Messaging

Automated Space Optimization

Group functionality

Automated Space Optimization

Guest Feedback Management

Gift Vouchers

Integrated ID & Passport Scanner

Digital Registration

Guest App

Online Check-in

Online Checkout

Guest Messaging

Transactional Emails (booking, folios, etc)

Tablet/Kiosk Check-in

Housekeeping module

Automated Space Optimization

Housekeeping Mobile App

Real-Time Status Updates

Automated Assignments

Real Time Reporting

Shift Planning

Employee Messaging

Online Checkout

Multi-currency

Gift Vouchers

Payment Requests

Direct billing

Automated reminders

Integrated Payment Terminal & Card Reader

Rate Shopping Module

Property Management System

RevPaR & ADR Reports

Gift Vouchers

Channel Manager

Integrated CRS

Drag-n-Drop Tapechart

Rate Management

Automated Space Optimization

Automated Assignments