HotelKey HMS
4.1 (15 REVIEWS)
Unranked in Hotel Management Software
Simplify property operations and increase revenue using the most modern mobile-first PMS
89% recommended by 35 hotels
Capabilities
GuestPad
GuestPad
Utilize a guest-facing tablet at your front desk and allow guests to take control of their check-in. The GuestPad allows guests to upgrade their rooms, select add-ons to enhance their stay, pick their desired room based on your property's floor plan, and sign the registration card on the screen.
Endless Customization Capabilities
Capability to Manage on Multiple Devices
Housekeeping & Maintenance App
Features
Accounting & Finance
Marketing & Ecommerce
Administration & Configuration
Customer Management
Front Office
Groups Management
Guest Experience
Housekeeping
Payments
Reservations Management
Revenue Management
Taxes & Compliance
Support & Training
Food & Beverage
Available Add-ons & Modules
Property Management System
Property Management SystemsRate Management
Revenue Management SystemsCentral Reservation System
Hotel Reservations SystemsBusiness Intelligence
Business IntelligenceRecommended by
Achievements
This vendor's trending score is rising, HotelKey HMS is the #14 most trending product in the Hotel Management Software category (out of 72) and the #521 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreHotelKey’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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HotelKey Case Studies
HotelKey doesn’t have any case studies available
References
"It’s one of the best technology decisions that we have made. As a multi-unit hotelier who does not live at the property, HotelKey is great. I can have an iPad at home and watch my property live. I can view reports on my laptop too. With the Manager App, I get live revenue, sales and operations numbers on the go."
"It’s one of the best technology decisions that we have made. As a multi-unit hotelier who does not live at the property, HotelKey is great. I can have an iPad at home and watch my property live. I can view reports on my laptop too. With the Manager App, I get live revenue, sales and operations numbers on the go."
"At G6 Hospitality, we strive to provide our guests with convenient quality service from the moment they arrive, and that means having a reliable and easy-to-use property management system in place. HotelKey creates the flexibility for Motel 6 and Studio 6 franchisees to effectively manage their property from any device, helping to streamline their operations across the board and most importantly, enhancing the guest experience."
"Having been in the Hospitality Industry since my childhood, what stands out about HotelKey to me is the Simplicity and ease of use. You can run your entire hotel on an iPad. The satisfaction is tremendous. The Manager app helps run my business remotely. I can look at multiple properties and manage rates remotely. It’s truly next generation."
"I have been in this industry since 1997. HotelKey has been one of the reasons for our success at IKON Hospitality with the Lexen brand. HotelKey has tools for all hotel operations - PMS, CRS, POS and Rate Management. What I like best is their website. Our website is developed and managed by HotelKey. Our revenue has grown due to direct reservations at our property and the visibility we have got due to our website."
"HotelKey is one of the best investments I have made for my hotel. It is a one stop solution to all my hotel management needs. The system is user friendly and robust. I can view high-level details of my property and I can drill down into detailed reports when desired. HotelKey provides the ability for me to focus on my property while the software takes care of all my operations. The HotelKey website has taken my online business to a new level. After switching to the HotelKey website, it has been a breeze managing reservations on my PMS system. The budgetary savings has been remarkable. Overall, it has been a great experience working with HotelKey!"
Featured Customers
Popularity by Segment
Size
2 | X-Small (1-9 room)
4 | Small (10-24 room)
12 | Medium (25-74 room)
14 | Large (75-199 room)
3 | X-Large (200+ room)
Country
32 | United States of America
3 | Canada
Type
28 | Motels
24 | Bed & Breakfast & Inns
23 | Limited Service & Budget Hotels
10 | Airport/Conference Hotels
9 | Boutiques
9 | City Center Hotels
8 | Branded Hotels
7 | Resorts
3 | Luxury Hotels
1 | Casinos
1 | Extended Stay & Serviced Apartments
1 | RV Parks & Campgrounds
1 | Vacation Rentals & Villas
Region
35 | North America
Category
31 | Property Management Systems
15 | Hotel Management Software
1 | Hotel Restaurant POS Systems
More Products by HotelKey
Hotelier Rating
Looking for specific info?
Most Horrible System and Support
General Manager from 100 to 199 room Bed & Breakfast & Inn in Carlsbad (United States of America)
Love the Hotel Key APP
INN Keeper from 10 to 24 room Bed & Breakfast & Inn in San Clemente (United States of America)
Very easy to use with ipad
Owner from 10 to 24 room Bed & Breakfast & Inn in Midland (Canada)
We like all reports, easy to operate, there is three way to check in customers.
owner /manager from 100 to 199 room Bed & Breakfast & Inn in Gorham (United States of America)
A PMS System That Simplifies Operations
Owner from 75-99 room Bed & Breakfast & Inn in Milpitas (United States of America)
Not full full service city hotels.
Director of rooms from 100 to 199 room Bed & Breakfast & Inn in Boston (United States of America)
Worse than SABRE.
Night Audit from 75-99 room Branded Hotel in St. Paul (Canada)
HotelKey provides a very user friendly interface that makes training new staff .
CEO from 5 to 9 room Bed & Breakfast & Inn in Lake Arrowhead (United States of America)
Very Intelligent App
Hotel Manager from 25-49 room Limited Service & Budget Hotel in Rockport (United States of America)
hotelkey
front desk receptionist from 75-99 room Motel in Camrose (Canada)
Expert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
HotelKey stands out as a user-intuitive property management platform, designed to optimize workflows with efficiency. This cutting-edge solution liberates hoteliers' valuable time and empowers them with the capability to concentrate on what truly matters—seamless and meaningful interactions with guests. With its streamlined processes and intuitive interface, HotelKey not only enhances operational efficiency but also elevates the overall guest experience, ensuring that your focus remains where it should be.
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
HotelKey distinguishes itself from competitors in several different ways, some being: Guest Centric Focus, Efficient Workflows, Innovative, Reliable, Customizable, Security of Data, Continous Innovation and Customer Support
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
If you want your back-office and front-office to be more efficient, this is the product for you. For those seeking to maximize efficiency even further, explore our APIs seamlessly integrated with Accounting Systems like M3, unlocking an unparalleled level of streamlined performance.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Posts
HotelKey
2 months ago
ConnectionsGT Integrates with HotelKey to Provide Seamless SMS, MMS, and WhatsAPP Communication Tools for Property Owners, Regional and General Managers
HotelKey
1 year ago
GuestTouch Partners With HotelKey to Provide Seamless Property Management Solutions, Drive Guest Engagement, and Elevate Online Reputation
HotelKey
1 year ago
Extended Stay America Selects HotelKey for Next Generation Central Reservation System
HotelKey
1 year ago
HotelKey Partners With RateGain to Provide Competitive Pricing and Distribution for HotelKey Customers Worldwide
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HotelKey has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2024
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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