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HotelKey HMS
4.1 (15 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
HotelKey HMS
Unranked in Hotel Management Software
Simplify property operations and increase revenue using the most modern mobile-first PMS
89% recommended by 35 hotels
More than 50% of HotelKey’s reviews come from United States of America.
Bell - AI powered product analyst
I analyzed all of HotelKey’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Support
Supportive
Hoteliers often highlight shortcomings in HotelKey’s customer support, pointing out that the availability of support channels such as chat, phone, or email is less than satisfactory. They express concerns over the limited responsiveness, indicating that issues are not resolved promptly, leading to prolonged downtime and frustration. Moreover, there is a perception that the support staff lack the necessary expertise, affecting the quality of assistance provided. The onboarding process is described as problematic, as hoteliers feel that support does not effectively ease the setup and training for new users. Additionally, they note that resources such as FAQs, tutorials, and documentation are insufficiently detailed, impacting the overall support experience negatively.
Automation
Streamlined
Hoteliers often highlight that HotelKey's Hotel Management Software provides significant automation capabilities that enhance workflow efficiency by reducing manual tasks and errors. They express enthusiasm for the future implementation of auto check-in systems, indicating a belief in the software's potential to streamline operations further. The automation tools embedded within HotelKey HMS are considered intuitive and impactful, contributing to a seamless and efficient management experience.
INN Keeper
12 months ago
Verified
... I am hoping in the future to have a auto check in system in place!!! I am all in !!! ...
See full reviewFunctionality
Balanced
["Hoteliers often express dissatisfaction with the functionality of HotelKey's Hotel Management Software, citing several significant issues. Core features such as booking and reporting are hindered by a lack of reliability, with frequent bugs and temporary fixes that do not address underlying problems. The software does not fully enable management functions, as managers reportedly need support permissions to perform general managerial duties, indicating incomplete feature sets. Additionally, support is perceived as unhelpful and lacking knowledge about the system, further frustrating users when they encounter problems. Despite these challenges, the software\u2019s core functions have potential but require enhancements to deliver dependable and comprehensive service."]
General Manager
10 months ago
Verified
... 1. Management cannot perform management functions and have to ask for permission from support to do GM duties. 2. Support always clueless of the issues and not well educated about the system to help properties when in need. 3. No manners on how to speak with when answering the phone or having a conversation. They seem to ignore you and your have to repeat yourself 10 times and do not respond to your questions. 4. Any fix are temporary ...
See full reviewWhat Types of Hotels HotelKey is Popular For
Size
14 | Large (75-199 room)
12 | Medium (25-74 room)
4 | Small (10-24 room)
3 | X-Large (200+ room)
2 | X-Small (1-9 room)
Country
32 | United States of America
3 | Canada
Type
24 | Bed & Breakfast & Inns
9 | Boutiques
9 | Branded Hotels
1 | Casinos
9 | City Center Hotels
10 | Airport/Conference Hotels
1 | Extended Stay & Serviced Apartments
24 | Limited Service & Budget Hotels
4 | Luxury Hotels
28 | Motels
7 | Resorts
1 | RV Parks & Campgrounds
1 | Vacation Rentals & Villas
Region
35 | North America
Category
31 | Property Management Systems
15 | Hotel Management Software
1 | Hotel Restaurant POS Systems
Didn’t find what you were looking for?
What is HotelKey?
Founded in 2015 | Headquarters in Carrollton (United States) | 150 employees
HotelKey HMS is a sophisticated Property Management System (PMS) designed specifically for the hospitality industry. This platform streamlines a wide array of hotel operations, making it a valuable tool for property managers and hotel staff. With HotelKey HMS, you can effortlessly manage reservations, guest check-ins and check-outs, housekeeping, and billing processes. The intuitive interface and robust features offer seamless integration with other essential systems like central reservations and point-of-sale solutions. This ensures a cohesive operation that can enhance guest experience and improve operational efficiency, fitting flawlessly into your current business framework.
HotelKey HMS Alternatives
Not sure if HotelKey is right for your hotel? Here are similar Hotel Management Software vendors that could be a good fit for your hotel:
Capabilities
GuestPad
GuestPad
Utilize a guest-facing tablet at your front desk and allow guests to take control of their check-in. The GuestPad allows guests to upgrade their rooms, select add-ons to enhance their stay, pick their desired room based on your property's floor plan, and sign the registration card on the screen.
Endless Customization Capabilities
Endless Customization Capabilities
HotelKey PMS is customizable to you and your property’s needs. The HotelKey team will help you configure and adapt the system for your property’s unique operations.
Capability to Manage on Multiple Devices
Capability to Manage on Multiple Devices
HotelKey's HMS system has the capability to run on different devices including tablets, desktop computers, or laptops. Additionally, the HotelKey HMS is equipped with a Manager App for smartphones.
Housekeeping & Maintenance App
Housekeeping & Maintenance App
Digitalize Housekeeping and Maintenance with HotelKey’s mobile app, included with HotelKey PMS. While using the app, all housekeeping and maintenance actions result in real-time updates for everyone in the system, eliminating paper trails.
ID Scanning Capability
ID Scanning Capability
Scan your guests’ IDs to automatically fill in all their information, providing more time and ability to focus on guest interaction. The ID scanner may be utilized on a tablet camera or a handheld device, depending on what device the PMS is running on.
Features
Accounting & Finance
4/5 features
Marketing & Ecommerce
4/5 features
Administration & Configuration
4/5 features
Customer Management
4/5 features
Front Office
4/5 features
Groups Management
4/5 features
Guest Experience
4/5 features
Housekeeping
4/5 features
Payments
4/5 features
Reservations Management
4/5 features
Revenue Management
4/5 features
Taxes & Compliance
4/5 features
Support & Training
4/5 features
Food & Beverage
4/5 features
Available Add-ons & Modules
Property Management System
Property Management Systems
A user-intuitive property management platform with efficient workflows giving you the time and the capability to focus on guest interaction.
Rate Management
Revenue Management Systems
Quickly manage and distribute your rates and inventory all in one place.
Central Reservation System
Hotel Reservations Systems
Single image distribution of real-time inventory across all of your bookable channels.
Business Intelligence
Business Intelligence
Real-time insights to enhance your revenue and operations at your fingertips.
HotelKey Reviews Summary
Ease of Use
4.1/5
Customer Support
3.8/5
ROI
3.8/5
Implementation
4.3/5
Recommended by
Achievements
This vendor's trending score is rising, HotelKey HMS is the #19 most trending product in the Hotel Management Software category (out of 73) and the #653 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreHotelKey’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
HotelKey Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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The ultimate all-in-one solution for independent hotels
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Hotelier Rating
Looking for specific info?
1
Most Horrible System and Support
General Manager from 100 to 199 room Bed & Breakfast & Inn in Carlsbad (United States of America)
Verified
10 months ago
1. Management cannot perform management functions and have to ask for permission from support to do GM duties. 2. Support always clueless of the issues and not well educated about the system to help properties when in need. 3. No manners on how to speak with when answering the phone or having a conversation. They seem to ignore you and your...
United States of America
United States of America
General Manager
Large Hotel
10
Love the Hotel Key APP
INN Keeper from 10 to 24 room Bed & Breakfast & Inn in San Clemente (United States of America)
Verified
12 months ago
Customer Service is really good- Takes time to get set up and getting use to but once its done! its good to go!
United States of America
United States of America
INN Keeper
Small Hotel
10
Very easy to use with ipad
Owner from 10 to 24 room Bed & Breakfast & Inn in Midland (Canada)
Verified
13 months ago
Payment taken thru ipad. And how easily it can be managed thru the app. Colors in the grid view are amazing.
Canada
Canada
Owner
Small Hotel
10
We like all reports, easy to operate, there is three way to check in customers.
owner /manager from 100 to 199 room Bed & Breakfast & Inn in Gorham (United States of America)
Verified
18 months ago
I like most DNR option. we can train new employee in one day. 24 hours support team. All member are like it and they all are happy to get new system. They are happy to they don't have to pyping just scan id and get all customer data in system.
United States of America
United States of America
owner /manager
Large Hotel
10
A PMS System That Simplifies Operations
Owner from 75-99 room Bed & Breakfast & Inn in Milpitas (United States of America)
Verified
18 months ago
What I like most about HotelKey is its user-friendly interface. It is incredibly easy to navigate and operate, making it accessible for users of all levels, even my toddler. Its simplicity enhances efficiency and saves time for hotel staff, ensuring a smooth and seamless experience.
United States of America
United States of America
Owner
Large Hotel
4
Not full full service city hotels.
Director of rooms from 100 to 199 room Bed & Breakfast & Inn in Boston (United States of America)
Verified
2 years ago
Just that that I am able to login in anywhere but only have to because it makes so many errors.
United States of America
United States of America
Director of rooms
Large Hotel
0
Worse than SABRE.
Night Audit from 75-99 room Branded Hotel in St. Paul (Canada)
Verified
2 years ago
lots of features, reports are plentiful and robust, lots of data points to track stuff you dont really need to track just justify some bean counters job
Canada
Canada
Night Audit
Large Hotel
10
HotelKey provides a very user friendly interface that makes training new staff .
CEO from 5 to 9 room Bed & Breakfast & Inn in Lake Arrowhead (United States of America)
Verified
2 years ago
1. USER FRIENDLY 2. EASY TO TRAIN A NEW PERSON. 3. 24/7 instant customer service . 4. Fast and Furious in terms of any hotel software
United States of America
United States of America
CEO
X-Small Hotel
9
Very Intelligent App
Hotel Manager from 25-49 room Limited Service & Budget Hotel in Rockport (United States of America)
Verified
2 years ago
Smartest way of using a complete online Software which allows the user to be stress free for data management and back space plus the users have complete access to their data for 5 terms which saves paper and personal computing issues.
Thank you Hotelkey
United States of America
United States of America
Hotel Manager
Medium Hotel
10
hotelkey
front desk receptionist from 75-99 room Motel in Camrose (Canada)
Verified
2 years ago
easy to navigate to find out all the information needed instantly no matter how many inquiry I receive daily basis.
Canada
Canada
front desk receptionist
Large Hotel
- 1
- 2
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
HotelKey stands out as a user-intuitive property management platform, designed to optimize workflows with efficiency. This cutting-edge solution liberates hoteliers' valuable time and empowers them with the capability to concentrate on what truly matters—seamless and meaningful interactions with guests. With its streamlined processes and intuitive interface, HotelKey not only enhances operational efficiency but also elevates the overall guest experience, ensuring that your focus remains where it should be.
Showing all answers to: "What does this product or service do well?"
HotelKey stands out as a user-intuitive property management platform, designed to optimize workflows with efficiency. This cutting-edge solution liberates hoteliers' valuable time and empowers them with the capability to concentrate on what truly matters—seamless and meaningful interactions with guests. With its streamlined processes and intuitive interface, HotelKey not only enhances operational efficiency but also elevates the overall guest experience, ensuring that your focus remains where it should be.
HotelKey uses advanced technology through the mobile device for ease of use for the hotel managers and employees. The PMS system also supports several other in-house features and other partner applications that make daily operations for the hotel performance run more efficiently.
Best integrations with the newest technologies resulting in easy and agile deployments.
Robust suite of features and functionality that covers a wide range of hotels.
Reliable and excellent customer support.
The PMS provides an all-in-one core stack to manage properties, and seamless integration with GuestTouch enables a strong guest experience suite. Our mutual customers love the seamless integration between the products to complete the strong tech stack!
Question:
What differentiates this product or service from the competition?
Answer:
HotelKey distinguishes itself from competitors in several different ways, some being: Guest Centric Focus, Efficient Workflows, Innovative, Reliable, Customizable, Security of Data, Continous Innovation and Customer Support
Showing all answers to: "What differentiates this product or service from the competition?"
HotelKey distinguishes itself from competitors in several different ways, some being: Guest Centric Focus, Efficient Workflows, Innovative, Reliable, Customizable, Security of Data, Continous Innovation and Customer Support
The platform can be used on-the-go or offsite, giving managers the ability to stay on top of daily operations and whats taking place at property anytime and anywhere. Its UI makes the system very easy to learn and use.
Flexible approach to structure the hotel property that helps support all teams.
Innovation, flexibility, professionalism and customer focus.
Service and support team with excellent customer service skills and hotel expertise whether they are troubleshooting an issue or implementing a new integration. Easy to work with and very responsive.
Built with enterprises as well as independent hoteliers in mind. HotelKey provides the security and scalability that enterprises require as well as the flexibility and personal touch that independent hoteliers need. The complete unified offering has complete solutions for htoeliers- PMS, CRS, POS, RMS, etc.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
If you want your back-office and front-office to be more efficient, this is the product for you. For those seeking to maximize efficiency even further, explore our APIs seamlessly integrated with Accounting Systems like M3, unlocking an unparalleled level of streamlined performance.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
If you want your back-office and front-office to be more efficient, this is the product for you. For those seeking to maximize efficiency even further, explore our APIs seamlessly integrated with Accounting Systems like M3, unlocking an unparalleled level of streamlined performance.
Go see it for yourself, once you have a chance to see the technology and platform in action I believe it will answer any and all questions you may have.
Product is very robust but also easy to use. The support team is one of the best in the industry. The stability of the product and integrations provides hotels peace of mind. Their forward looking roadmap is aligned with customer needs.
If you are looking for a solution with core PMS capability or a comprehensive suite with affordability in mind- it would be a good idea to check it out. Mobile/tablet first approach is also a plus for HotelKey, giving more flexibility for operators.
Recommended by
Haley Wolf
Marketing Manager
@
M3
Brent McMahan
Head of Strategy & Growth
@
WrkSpot
Guido Salvatori
Senior Director, Integrations
@
Duetto
Pinak Soni
CEO
@
GuestTouch, Inc
Haley Wolf
Marketing Manager
@
M3
Brent McMahan
Head of Strategy & Growth
@
WrkSpot
Guido Salvatori
Senior Director, Integrations
@
Duetto
Pinak Soni
CEO
@
GuestTouch, Inc
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Support
Unverified
HotelKey has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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