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10 Best Hotel Management System

Clock Software is all-in-one hotel solution. Key features are Cloud-based Hotel PMS, Zero-Click S...
91
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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COMPANY DESCRIPTION

At Clock Software, we do what we are best at – developing hospitality software. Our modern all-round hotel PMS in the cloud that lets you... read more

  • Based in
    London
  • Founded in
  • 27 employees on Linkedin
Guestline provides end-to-end property management, channel distribution and digital marketing sol...
Most Popular
This vendor is the most popular in the category with 112 reviews across 8 countries.
90
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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COMPANY DESCRIPTION

SaaS Software Solutions for Hospitality, Property Management Systems, Distribution Management, PCI-DSS Compliance, EPoS Systems, Central... read more

  • Based in
    Shrewsbury, Shropshire
  • Founded in
  • 244 employees on Linkedin
Hotelogix is robust cloud based property management system designed to simplify hotel operations...
88
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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COMPANY DESCRIPTION

Hotelogix is a robust cloud-based hotel PMS, that offers next-gen capabilities needed by hotels to simplify reservations, improve operating... read more

  • Based in
    Noida, Uttar Pradesh
  • Founded in
  • 159 employees on Linkedin
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One System. One Login. Always in Sync.
69
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more

COMPANY DESCRIPTION

Cloudbeds combines six essential tools into one simple package that’s easy-to-use and learn. Manage reservations with our beautiful drag... read more

  • Based in
    San Diego (United States)
  • Founded in
  • 210 employees on Linkedin

RMS

Ranked 5th in Hotel Management System Top Alternative: Clock HMS (9.1 /10)
All-In-One Hotel Management Software - PMS, CRS, POS and more!

COMPANY DESCRIPTION

RMS - The Hospitality Cloud is a global software company with North American headquarters in San Diego, providing customizable, cloud-based... read more

  • Based in
    San Diego (United States)
  • Founded in
  • 200 employees on Linkedin

Newhotel

Ranked 10th in Hotel Management System Top Alternative: Clock HMS (9.1 /10)
Property Management System (PMS), Stock F&B, Booking Engines, Channel Manager, Spa & Wellness, Ba...

COMPANY DESCRIPTION

Newhotel Software is a company specialized in the design and development of high quality integrated software that opens new horizons for hotel... read more

  • Based in
    Lisboa
  • Founded in
  • 77 employees on Linkedin

Recent Hotel Management System Articles

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Which Hotelogix Marketplace partners work best for your hotel?

by
Hotel Tech Report

Hotelogix is the latest in a line of hospitality technology vendors that have recently launched a marketplace. The thinking behind these initiatives is that existing customers should have a clear place to find integrations that work well together. By providing a source of vetted partners, hospitality technology vendors hope to improve implementations and encourage better long-term outcomes. The new marketplace features third-party solutions that integrate fully with the Hotelogix hotel management system. To navigate the latest marketplace, we’ve identified a few useful integrations for hotels of different sizes.   Top Marketplace Apps for Smaller Hotels Smaller properties prioritize reasonably-priced solutions that help staff provide better service more consistently, as well as provide functionality that makes independents more competitive with chains. These properties usually have less complicated operations without on-site F&B or spas. For properties that do have those on-site amenities, many available solutions have unneeded functionality -- which can make those solutions cost-prohibitive. Training and on-boarding also take center stage, as the smaller staff can’t afford to take too much time learning a new thing. Benefits must be observed quickly and without a long ramp-up period. Here are a few solutions that integrate with Hotelogix to help smaller properties compete more effectively. #1 Tripadvisor Review Express Tripadvisor Review Express allows hotels to automate the review process -- saving time for hotels with limited staff. Rather than spending time manually asking guests for reviews, this automation means less time spent requesting reviews and increases the frequency, recency, and velocity of reviews by encouraging every guest to leave a review. When used regularly, TripAdvisor claims that “the average Popularity Ranking for highly engaged hotels was 63% higher than their non-engaged counterparts.” As this guide to Review Express emphasizes, regular reviews keep engagement high and automated templates reduce manual work. Benefits of the integration: Review Express collects all TripAdvisor Reviews of the hotel added by recent visitors and Hotelogix makes sure that these are directly displayed on the Hotelogix front desk so staff can respond rapidly.     #2 Bookingsuite RateIntelligence Bookingsuite RateIntelligence is the Booking.com family’s rate manager, ideally suited for smaller properties that may not need a full-featured rate/revenue management solution. It's a cloud-based rate shopping tool that gives smaller properties an edge with access to the kind of rate intelligence used by larger brands. Smarter pricing decisions can be made based on market demand data and competitor intelligence, the Rate Manager. Benefits of the integration: Single login to access, instant access within Hotelogix to top five competitors’ rates on RateIntelligence, compare prices with competitors’ and update rates in your PMS, and single click to update rates on all your channels.     #3 Intuit Quickbooks Intuit Quickbooks has evolved into a comprehensive accounting solution, which is well-positioned in price and functionality for smaller properties. Quickbooks reduces headaches around manual management of invoices, and payables. It’s simple and efficient, with a handy “at a glance” dashboard to track performance. There’s a companion expense app so you can take pictures of receipts, and pull them into Quickbooks. Also, integrates cleanly with TurboTax if you decide to tackle your taxes solo. Benefits of the integration: Individual tracking and handling of credits and commissions given to TAs & corporate clients, as well as advanced payments & payments against settlements can be managed through separate account head.   #4 Mailchimp Email Marketing MailChimp’s email marketing software is simple to use and easy to access across devices. With its template and visual editor, the company has eliminated design barriers to creating classy email campaigns, as well as pre-arrival and post-stay communications. For small properties without a marketing function, the do-it-all GM can design templates, run campaigns and use analytics to get better with time. It’s generally recommended that hotel marketers work with email marketing and CRM platforms such as Revinate and Guestfolio but very small properties may not have enough guest data or return visitors to warrant specialized products.  Make sure to benchmark a generalist solution like Mailchimp with specialized solutions before adopting because bad email marketing can actually cost your hotel money through unsubscribes and sendability issues. Benefits of the integration: MailChimp lists update automatically with new bookings, cancellations, check-ins, and check-outs. Data imported into the relevant list includes room type, number of rooms, rate/package type, reservation booking deposit, tax amount, country, date of birth and gender of the guest. This information can then be used to segment lists and write copy for each specific segment.   #5 STAAH Channel Manager The STAAH Channel Manager handles online distribution so you can manage them easily from one place. When a customer books a room from one website, availability is automatically updated across all other channels including your property’s booking engine. STAAH also has an integrated suite of software, including a reputation manager, booking engine, website, and gift voucher manager, which can be a convenient one-stop-shop for marketing a small property. Benefits of the integration: Single log-in to make instant updates and manage multiple OTAs, as well as analytics to determine rates, stop-sell limits and evaluate the success of sales channels. Direct connection to PMS minimizes manual errors that lead to overbooking and double-booking.   Top Marketplace Apps for Mid-Sized Hotels Medium-sized properties may sometimes feel stuck in the middle: too large for solutions geared towards independents and yet too small for enterprise-level systems built to manage major operations. Many medium-size properties have F&B operations, sizable staff, and established revenue management procedures -- all of which require solutions with adequate functionality. Except without the enterprise-grade price tag!  Medium sized properties generally have larger teams, a marketing department and dedicated resources for functions like revenue management. Here are a few solutions that help medium-sized properties increase productivity and grow their business through better revenue management.         #6 SiteMinder Channel Manager SiteMinder’s channel manager provides the benefits of channel management to hotels with more complex online distribution needs. With granular controls over inventory allocations to individual channels, SiteMinder supports a sophisticated revenue management strategy. For medium-sized hotels that welcome guests from all over, the hotel’s base currency automatically gets converted to the currency of a particular transaction -- helpful for providing a consistent experience for guests. Benefits of the integration: The direct integration into Hotelogix eliminates any chance of overbooking or double booking, and also prevents errors arising from manual consolidation of booking data.   #7 Beonprice Revenue Management The Beonprice revenue manager maximizes profitability by optimizing rates for every room sold through an intuitive and easy-to-use interface. The tool starts with a hotel’s historical booking data and then recommends pricing based on using local and national events, e-reputation, transportation price, weather forecasts and exchange rates. By automating rate setting using artificial intelligence and all the available data, medium-sized hotels can devote more time to optimizing other areas of the business. Benefits of the integration: Rates are published in real-time, using the latest data from the property management system. With this real-time, scalable, automated and flexible execution of rate publishing, hotels can more fully manage revenues and unlock the value of existing data within a PMS.   #8 Repup Review Management Repup reputation management helps hoteliers make sense of online reviews by aggregating all reviews into a single dashboard. Using a combination of natural language processing, data mining, and business logic, the tool evaluates performance so hotels can win more business, increase revenues and build customer loyalty. For mid-sized hotels with lots of moving parts, management won’t have a direct line of sight into everything; Repup can surface issues and identify problems before they magnify. Benefits of the integration: Hoteliers can access complete review data within Hotelogix front desk. The centralized dashboard showcases 60 days of reviews and social media mentions from over 15 online channels, such as Expedia, Booking.com, and Facebook. There’s also an option to configure Guest Feedback Form which can be shared with guests right from the dashboard.     #9 Xero Accounting Xero’s accounting software has become a popular choice for hotels with more complex accounting needs, such as multi-currency accounting, payroll, inventory management, and customized recurring online invoices for regular suppliers. For managers on-the-go, there’s a mobile app that mirrors many of the core management features of the web version. The platform is flexible: a robust set of integrations that medium-sized hotels plenty of control to customize workflows and sync Xero with POS, hotel CRM and other tools. Benefits of the integration: Room revenue, as well as corresponding taxes, commissions, and other charges are first recorded in Hotelogix and then automatically synced with Xero -- no more manual imports from the PMS to accounting software! Also, only fully settled folios get synced with Xero, which avoids a lot of headache around cancellations and unsettled folios.   Top Marketplace Apps for Hotel Groups & Large Hotels Larger properties and hotel groups employ more people and serve more guests across more complex operations. They need enterprise-level systems that can adequately manage all of these moving parts. The sheer number of options leads to a complex evaluation process. Any new tech tool must integrate seamlessly and work well with everything else in a hotel’s tech stack. There are many interdependencies that make a challenging road for implementation. Not to mention the fact that a larger operation has more stakeholders, such as security and IT, that must approve any new vendor. Depending on the group, and the tech being implemented, on-boarding new tools can take months -- or more than a year for more mission-critical systems that require careful testing. So ease of integration is paramount for larger properties and hotel groups. Here are a few solutions that help larger properties and hotel groups manage complexity at scale and leverage all available data to build a healthy business over the long-term.     #10 OneLoyalty OneLoyalty is a Loyalty Management Software that allows hotels without access to a larger loyalty offering to provide best-in-class loyalty programs to their guests. The independent hotel loyalty program also extends to employees and vendors, as OneLoyalty offers tools to engage across stakeholders to foster more loyalty. With OneLoyalty, hotels can offer rewards, coupons or other perks to their guests. A companion mobile app can ping guests with unique offers and alert guests to upcoming promotions. Benefits of the integration: With direct integration, hotels can more easily use the sales tool to attract more customers and increase the share of wallet. Customer profiles benefit from the direct integration, which makes for simpler segregation of customers to personalize offers and thus deepen re;relationships with past guests.     #11 Snapshot Business Intelligence Snapshot business intelligence tool positions itself as “hospitality’s data platform.” The comprehensive data analysis platform is the backbone of a hotel group’s data practice. Since Snapshot thrives with larger pools of data, the solution is ideally suited for larger properties and multi-property groups. The Snapshot sweet spot is facilitating access across disparate systems and data sources. Hotels benefit from enterprise-grade custom visualizations that surface insights derived from this comprehensive view into a hotel’s business. Benefits of the integration: Hotelogix sends all past and future bookings and transactions to SnapShot for accurate hotel data analytics. Your dashboard is updated after every night audit, as Hotelogix sends an incremental report to SnapShot automatically. In addition, Hotelogix helps track reviews and social follower trends from SnapShot thanks to connectivity to social media and TripAdvisor.   #12 Comtrol In-Room Devices Comtrol in-room devices have been providing networking and data communications for over 30 years. The stability of the company makes it a preferable partner for many larger operations that prize longevity -- after all, it’s important to know that a mission-critical vendor for communications, IT, and networking will be in business when you need them most. Comtrol gear ensures that the PMS maintains consistent contact and data transmission to accurately manage guest accounts. Benefits of the integration: With a direct connection into the PMS, Comtrol can ensure adequate functionality across in-room devices. For such an important part of the guest experience, such as room locks and keycards, this functionality must work without fail. In addition, there are potential benefits for enhanced customizations, such as personalizing the in-room entertainment with guest greetings and other guest-specific information.     #13 Vertical Booking CRS The Vertical Booking CRS integrates with over 200 channels, which gives larger hotels more granular control over inventory distribution and allocation. The company also provides on-going training, which is especially beneficial to large operations that will naturally experience higher turnover.  The CRS can be set-up to suit hotel groups and chains by defining which functions are managed centrally and which are managed independently for each property. In addition, chains can view performance at the chain level and property level, with staff assigned roles that offer access to the system according to individual roles. The graphic below maps the workflow for chains and groups. Benefits of the integration: A tight integration between the property management system and the central reservation system reduces errors and keeps the team focused on maximizing guest satisfaction. All reservations, whether made through the hotel's website or other channels, are instantly updated in the PMS. An added benefit for larger chains is that Vertical Booking’s CRS can integrate with multiple PMS, so if a new property has Hotelogix, it can be quickly integrated into the workflow.  

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How social media impacts guest expectation and eventually, hotel guest satisfaction

by
Kevin Taylor

If your end goal is hotel guest satisfaction, then your journey begins with their expectations. When booking a hotel room, guests have expectations that are determined by various factors such as the images of your property that are on the web, reviews that other guests have left you, the descriptions you have, etc. All you have to do is manage, and eventually exceed these expectations and guest satisfaction is guaranteed. And we are here to tell you how social media plays a pivotal role in determining and managing expectations as well as increasing hotel guest satisfaction. In this blog, we will try and explore the different ways in which you can handle guest satisfaction with social media. More specifically, we will do this by examining your role in expectation management and how social media can help you with it, such that satisfaction is a given. You will also find this article helpful if you are looking to understand how to use social media to improve hotel guest experience. So, let’s get right into it. Consider this scenario- A guest makes a booking at your hotel. Every traveler looks for a hotel that suits his requirement- be it a business traveler or a leisure one. With this requirement, there is an innate expectation for the hotel to have x, y and z amenities. These are specific and perhaps, even subjective. But there are also those that are universal and more objective. Now, how well does your hotel address these expectations throughout their stay? This can go three ways:  1.         You don’t meet their expectations: When you fall short of meeting the expectations set by guests, you make yourself vulnerable to some serious online reputation damage. Dissatisfied guests, today, are not going to accept their experience and make peace with it. And honestly, there is no excuse for bad service in the hospitality industry! Consider yourself lucky if your dissatisfied guest chooses not to take their disappointment online. Most of them do, these days. And when you have irate guests narrating their experience on a review site, you need to step up and claim ownership of it. Make sure you have a team or a resource who is dedicated to responding to review sites. Preferably someone who is aware of social media strategies for hotels. When dealing with a dissatisfied customer, apologize to the guest publicly for the experience they’ve had and assure them that you will fix the issue. If it is a tactical issue, fix it and have them know that you have fixed it. If it is a strategic issue, give them the assurance that it will be taken care of by a certain time period, make sure you stick to your word and when done, reach out to them conveying that you’ve worked on it. This has to be in practice even if it wasn’t about cleaning up your image on social networking sites. However, having a good reputation on such sites is powerful because you address the irate customer in the presence of hundreds and thousands of others too, who could potentially be impressed with your approach! It is a great Hotel Social Media marketing tip. 2.         You meet their expectations: Moving on to the next scenario the guest is neither frustrated with you, not is there any exhilaration. They had some expectations and you met them. No less, no more. By merely meeting guest expectations, you create a passive customer. Your guest’s loyalty may or may not be committed to your hotel. This is also not your ideal scenario because there’s a higher chance of an angry customer becoming a repeat customer (if you close the loop with them and win them back just right!) than to make a passive one come back to you. I guess it boils down to the cliché that any publicity is good publicity! Your happiest guests and your most dissatisfied guests are the ones who will talk about you on social media. They are the ones who, for very different reasons, will call out your name and make sure people are aware of what you offer. You can incentivize both of them to come back to you and lure them into giving you yet another review, each time. But with passives, there is no such advantage. Social media, in hospitality, does not encourage mediocrity. Which is why you need to strive to be one step ahead of guest expectations so that they are pleasantly surprised by you and feel inspired to leave you that awesome review. Be it TripAdvisor, Instagram or even Facebook- a great review and a mention can never do you wrong! 3.         You exceed their expectation: This is it. This is what every hotelier must strive for because be it the retail, e-commerce or hospitality industry, reviews are dictating people’s buying decisions more and more. Hotel guest satisfaction is becoming an important parameter for hotels to track and improve. This makes it paramount that hotels implement a culture of exceeding guest expectations which will invariably bring them success on social media.  These are no longer just social media strategy tips for hotels but guidelines on which future-facing hotels are running on. Reputation management, guest satisfaction, guest experience management are all gaining more and more validity and acceptance the world over, because hoteliers witness business benefits from it all. There is a ton of studies conducted on how customer experience management can beget a world of opportunities and benefits for businesses. In this guest experience revolution, the greatest weapon for hoteliers is social media. How to use social media to improve guest experience is a rather vast concept. But I hope that this article has given you some insights into how by managing guest expectations better, you can inspire guests to leave you reviews and thereby build a fortress of amazing reviews for yourself!

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6 tips to increase your hotel’s non-room revenue

by
Kevin Taylor

Have you noticed how there is a ton of literature on the internet on Hotel revenue management strategies and how to increase occupancy, direct bookings, OTA bookings, and so on? And there should be, after all, it is a crucial aspect the industry! But what nobody talks about as much is how to increase the non-room revenue at a hotel. Hospitality, today, is no longer just about offering a room to the guest and charging them for the night. It involves so many other aspects that guests not only expect but eagerly look forward to. This being the reality, how can hotels increase their non-room revenue? We’ll tell you. Stay tuned to learn 6 hacks that you can implement at your property to increase your hotel non-room revenue.  1.         Food & Beverage outlets This is one of the most common non-room hotel revenue options. And there are several ways by which Food and Beverage can add revenue to a hotel. Depending on the size of your hotel, you can either have a quaint, little bistro or a café with a view of multiple restaurants each offering a different cuisine or experience to patrons. Think of boulangeries, bakeries, patisseries and what not! The easiest way to increase revenue through F&B is to offer something that appeals to guests and non-guests alike. You could also promote your restaurant or bar by hosting a food festival, happy hours, an all-you-can-eat buffet, a karaoke night or any such event at regular intervals. This can be a great way to attract people to your property, even if only to the bar or resto. Getting the locals addicted to your F&B offerings can be a sure shot way of keeping your non-room revenue high. 2.         Health and wellness outlets  Be it a gym, a spa, a wellness center, a sauna or even a pool- make sure you don’t miss  out on catering to the ones who like to take care of themselves. Before you freak out, I don’t mean that you need to make a hefty investment in a world-class spa, fly down trained masseuses from exotic locations or sell your house to buy expensive gym equipment. You could have even one of these, but you need to offer something that your patrons will not find anywhere else. Instead of going all out on the infrastructure, your spa can offer unparalleled service and treatments. Even if you have a modest swimming pool, you could make it irresistible by offering some really amazing cocktails at the poolside bar. Get creative with how you can floor your guests because they don’t all come looking for ostentation. Sometimes simple but sincere efforts to impress them can also rake in the big money!  3.         Events This one really depends on the type of property you own. If you have a conference hall or a banquet hall, you need to cash in on it heavily. Given that there are more reasons for get togethers today, than perhaps ever, your chances of renting out such halls are a lot higher! Depending on where your property is located, you can take a call on who your potential customers are. From corporates or startups looking to rent halls for their meetings or events to familial or social get togethers! Perhaps a graduation day celebration, a bridal or a baby shower, a quinceanera, a wedding reception, what have you! If you have the real estate, no matter how big or small, there is someone out there looking to rent out a hall. Find out what the demand is for and attract them to you! The possibilities are endless, as are your hotel revenue sources! 4.         Parking lots A decade ago if someone were to mention parking lots as a hotel revenue generating idea, ridicule would have been guaranteed. But today, the most likely reaction would be “Oh my god! Of course! Why didn’t I think of it earlier!”. Like I just mentioned, if you have the space or the real estate, there are a lot of people out there who are willing to pay you to use it. Given how automobile-heavy cities and towns are getting these days, parking issues are rampant. You could use your parking lot in multiple ways to generate non-room hotel revenue. You could throw open your parking lot to non-guests when you can (during local events, off seasons, etc.), and for a nominal charge you can make money out of an amenity that would otherwise not be termed as “lucrative”!  5.         Kids Recreation centre Be it in business hotels or leisure ones, having a babysitter handy can work wonders to your guest experience. No matter how much one denies it, every parent has those days when they wish they could leave their children in safe hands for a few hours and just RELAX! Whether it is a working parent who might have to travel with their toddler, or a family that is travelling with kids- everyone needs their time out. This is where you get creative with your non-room revenue streams to increase hotel revenue. Have a kids’ activity center where parents can, without fear, leave their kids and spend time at the spa or go for a trek. 6.         Pet services For pet owners, pets are no less than children, so the same sentiment comes into play here, as with the above hack. Many hotels have pet spas these days, and if you think that’s a bit extreme, you could customize it to whatever you think works with your audience. How about hiring someone to walk guests’ dogs? Or maybe invest in a mini jacuzzi for pets? Walk this extra mile, and you are sure to stand out from the crowd! While these were some ways by which hotels could increase their non-room revenue, what about keeping track of the revenue that is generated by these outlets? You can trust us to take care of that. Hotelogix offers unlimited POS to hotels, empowering them to branch out their revenue sources without having to worry about consolidation. Our world-class cloud-based PMS has revamped the way thousands of hotels, spread across a hundred countries, manage their hotel operations. With Hotelogix PMS, you can be sure to stay on top of all your non-room revenue sources. Reach out to us at sales@hotelogix.com and we’ll show you how we can help transform your hotel business.   Looking for a way to manage your non-room revenue sources? We have just the solution for you. Check out Hotelogix Now!

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Hotel Operating Costs: How to Reduce Them

by
Lillian Connors

Running a hotel is definitely not an easy task. Aside from hiring the right staff, and having exceptional organizational skills, you should also try to find a way to reduce your operating costs, in hopes of reaching the best possible return on investment. While this is the goal of every business person, you need to know where exactly you can cut some costs, without sacrificing the quality of the services you are offering. Check out some of the ways you can reduce your costs, thus boosting your profits. Manage labor One of the biggest controllable expenses is your workforce. First, assess the time it takes your housekeepers to clean the rooms which will help you organize their schedules properly. You need to determine the MPR (minutes-per-room) for every room type (stayover room, checkout room, single room and suite) because not all of them require the same amount of time to clean. Furthermore, avoid putting together fixed schedules, as you won’t always have the same number of guests. Instead, you should try to forecast the number of employees needed and adjust that schedule whenever needed. Invest in staff training As you already know, you need to give some to get some, which is why cross-training your staff to be able to perform the tasks that are out of their day-to-day job descriptions is always a wise investment. This way, your staff will be able to lend a helping hand to some other department whenever necessary, thus reducing the overall downtime which is great because you know that downtime can cost you some serious money. Reshape your menus The food and beverage department should be your next step when trying to reduce costs. Here, you need to inspect how often is the food being delivered to your premises, and how many vendors you are working with. So, make sure that you’re working with the least number of vendors and that the food is being delivered once a week instead of daily to reduce expenses. This is because every single drop will cost you money, so the fewer the better.  Check other costs The other costs you should pay attention to include all the supplies necessary for running a business seamlessly. While risking your guest satisfaction by going for cheaper linens and towels is never a smart move, you can definitely cut some cost on other supplies such as cutlery and office supplies. Instead of buying office supplies in a physical store, you can check the internet to see if there are any discounts. This way, not only will you be getting top-quality supplies cheaper, but you can also make sure that you always have what you need.  For example, recently I browsed through the Winc online catalogue  and was pleasantly surprised both by their vast range of products and more than competitive prices. Focus on Efficiency We simply can’t be talking about cutting costs if we don’t mention the big spenders. So, first, make sure you use only energy-efficient light bulbs and implement motion sensors to reduce your energy waste. Next, make sure that all the equipment – such as vacuum cleaners, washing machines and dryers, as well as all the kitchen appliances – is working properly; otherwise, they can also inflate your energy bill. Also, make sure you replace all of your old thermostats with newer ones that feature occupancy sensors to avoid wasting more energy than necessary. Finally, make sure you conduct regular preventive maintenance, as this will cost you significantly less than waiting for something to break down and only then fixing it. As you can see, reducing the operating costs of your hotel business is not science fiction. You just need to conduct thorough research, determine the areas where you can make the most savings and focus on them. Even though it might not seem much individually, once you accumulate all the pennies you’ve managed to save here and there, you’ll notice just how much resources you were wasting.

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Top 5 insights to understand how Indian hoteliers are looking at new-age hospitality technology

by
Kevin Taylor

For every business organization, learning is a never-ending process. Only learning can help an organization to have clarity on many things – be it market demand or clients’ buying preferences. In this piece, we are going to explain how the changing time has driven hoteliers to look at the cloud. We have learned these top 5 insights about their concerns during our recently concluded hospitality industry event. The event in a nutshell We had recently conducted a month-long hospitality industry event from 13th June to 10th July 2018. Titled as ‘Growing hotel business using modern cloud technology’, the series was conducted across 6 cities in India and was aimed at showcasing the benefits of adopting new-age technology in the hospitality space. Co-hosted by Airpay Payment Services and supported by ShawMan and REVOPT, these events saw a good amount of participation from around 200 plus hotel companies across all the cities. Additionally, the events also featured some top-notch hoteliers of some of the iconic brands to share their success stories to motivate emerging hoteliers and hospitality professionals. Now, let’s look at the top 5 takeaways These events provided us with the right platform to engage with many emerging hoteliers in India. The post-event survey we conducted has brought up some interesting insights about hoteliers and their take on the adoption of cloud technology. While there have been clearly some early adopters and leaders who have understood the impact of new-age tech platforms, there are others who are getting warmed up to it.  1. Top business challenges Increasing occupancy & revenue: This considered as the most troubling business challenge for around 32% of respondents (hoteliers). However, according to our last year survey, 60% of hoteliers had to face the same challenge. Enhancing guest experience: Around 23% of hoteliers find it difficult to enhance guest experience at their properties. Increasing review ratings: This is another major challenge for around 18% of respondents. Lowering costs & increasing profitability: According to our latest survey, as many as 14% of hoteliers in India find it difficult to lower overall costs in order to increase profitability. 2. Top operational pain points  Managing multiple properties: In India, 45% of chain hotels find it difficult to handle operations across multiple properties spread across locations. This seems to be major concern as most of them have aggressive plans to grow their portfolios in coming years. Access to the right data at the right time: Nearly 23% of them (hoteliers) responded that they don’t have access to the right data at the right time. Collecting reviews: As many as 18% of hoteliers have said that collecting and managing guest reviews is a major challenge. Simplifying room reservation: As per our survey, around 14% of hoteliers in India are struggling to simplify the whole process of room reservation.  3. Top tech priorities for the next one year Cloud PMS adoption: Nearly 64% of hoteliers in India plan to adopt cloud-based PMS in the next one year. Online reputation management: For 64% of them, implementing online reputation management is one of the top tech priorities this year. Interestingly, 45% of hoteliers had expressed their willingness to opt for online reputation management during our last year survey. Guest-facing technology: 50% of hoteliers plan to invest in guest-facing tech platforms. Channel management solution: Adopting channel management solution is a top priority for around 32% of hoteliers this year. It looks like channel manager has seen a lot of adoption since last year as 80% of hoteliers were keen to implement this tech platform in last year. 4. Top concerns with cloud platform Internet connectivity: This year, 25% of hoteliers said that unstable internet connectivity is a concern. Last year, the same was a cause of concern for around 40% of them. Looking at this year’s survey findings, it looks like that internet has become stable since last year and hoteliers have grown in confidence over the stability of internet. Lack of data security: This year, 48% of hoteliers have expressed their concern over data security with cloud platform. Last year, the same was major worry among 60% of them. It shows their growing confidence on cloud platform. Cloud PMS can’t handle full-fledged operations: This year, around 29% of them believe that cloud PMSs are incapable of handling enterprise-grade hotel operations. 5. Top apprehensions while adopting technology Not getting post-implementation support: During our survey this year, 54% of hoteliers indicated that not getting timely support from their technology partner is a major cause of concern. Moving to the cloud, when they have to work with multiple vendors, this concern gains more importance. However, cloud as a platform reduces the software downtime and thus minimizes support related issues as there are no local installations.   Related article: Hotelogix founder to hotel industry “Artificial intelligence is not going to take your job”   Software updates & upgrades: This is another area that according to 50% of respondents needs immediate attention. Growing technology overheads: Going by the findings of this year survey, around 18% of hoteliers feel that integrating various technology platforms in the system increases their technology overheads. However, this particular issue was one of the major apprehensions for nearly 45% of hoteliers last year. Employee attrition: This year, according to around 27% of hoteliers, newer technology adoption takes a serious setback due to high employee attrition.

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Recent Hotel Management System News & Community Updates

How social media impacts guest expectation and eventually, hotel guest satisfaction

Hotelogix

If your end goal is hotel guest satisfaction, then your journey begins with their expectations. When booking a hotel room, guests have expectations that are determined by various factors such as the images of your property that are on the web, reviews that other guests have left you, the descriptions you have, etc. All you have to do is manage, and eventually exceed these expectations and guest satisfaction is guaranteed. And we are here to tell you how social media plays a pivotal role in determining and managing expectations as well as increasing hotel guest satisfaction. In this blog, we will try and explore the different ways in which you can handle guest satisfaction with social media. More specifically, we will do this by examining your role in expectation management and how social media can help you with it, such that satisfaction is a given. You will also find this article helpful if you are looking to understand how to use social media to improve hotel guest experience. So, let’s get right into it. Consider this scenario- A guest makes a booking at your hotel. Every traveler looks for a hotel that suits his requirement- be it a business traveler or a leisure one. With this requirement, there is an innate expectation for the hotel to have x, y and z amenities. These are specific and perhaps, even subjective. But there are also those that are universal and more objective. Now, how well does your hotel address these expectations throughout their stay? This can go three ways:  1.         You don’t meet their expectations: When you fall short of meeting the expectations set by guests, you make yourself vulnerable to some serious online reputation damage. Dissatisfied guests, today, are not going to accept their experience and make peace with it. And honestly, there is no excuse for bad service in the hospitality industry! Consider yourself lucky if your dissatisfied guest chooses not to take their disappointment online. Most of them do, these days. And when you have irate guests narrating their experience on a review site, you need to step up and claim ownership of it. Make sure you have a team or a resource who is dedicated to responding to review sites. Preferably someone who is aware of social media strategies for hotels. When dealing with a dissatisfied customer, apologize to the guest publicly for the experience they’ve had and assure them that you will fix the issue. If it is a tactical issue, fix it and have them know that you have fixed it. If it is a strategic issue, give them the assurance that it will be taken care of by a certain time period, make sure you stick to your word and when done, reach out to them conveying that you’ve worked on it. This has to be in practice even if it wasn’t about cleaning up your image on social networking sites. However, having a good reputation on such sites is powerful because you address the irate customer in the presence of hundreds and thousands of others too, who could potentially be impressed with your approach! It is a great Hotel Social Media marketing tip. 2.         You meet their expectations: Moving on to the next scenario the guest is neither frustrated with you, not is there any exhilaration. They had some expectations and you met them. No less, no more. By merely meeting guest expectations, you create a passive customer. Your guest’s loyalty may or may not be committed to your hotel. This is also not your ideal scenario because there’s a higher chance of an angry customer becoming a repeat customer (if you close the loop with them and win them back just right!) than to make a passive one come back to you. I guess it boils down to the cliché that any publicity is good publicity! Your happiest guests and your most dissatisfied guests are the ones who will talk about you on social media. They are the ones who, for very different reasons, will call out your name and make sure people are aware of what you offer. You can incentivize both of them to come back to you and lure them into giving you yet another review, each time. But with passives, there is no such advantage. Social media, in hospitality, does not encourage mediocrity. Which is why you need to strive to be one step ahead of guest expectations so that they are pleasantly surprised by you and feel inspired to leave you that awesome review. Be it TripAdvisor, Instagram or even Facebook- a great review and a mention can never do you wrong! 3.         You exceed their expectation: This is it. This is what every hotelier must strive for because be it the retail, e-commerce or hospitality industry, reviews are dictating people’s buying decisions more and more. Hotel guest satisfaction is becoming an important parameter for hotels to track and improve. This makes it paramount that hotels implement a culture of exceeding guest expectations which will invariably bring them success on social media.  These are no longer just social media strategy tips for hotels but guidelines on which future-facing hotels are running on. Reputation management, guest satisfaction, guest experience management are all gaining more and more validity and acceptance the world over, because hoteliers witness business benefits from it all. There is a ton of studies conducted on how customer experience management can beget a world of opportunities and benefits for businesses. In this guest experience revolution, the greatest weapon for hoteliers is social media. How to use social media to improve guest experience is a rather vast concept. But I hope that this article has given you some insights into how by managing guest expectations better, you can inspire guests to leave you reviews and thereby build a fortress of amazing reviews for yourself!

6 tips to increase your hotel’s non-room revenue

Hotelogix

Have you noticed how there is a ton of literature on the internet on Hotel revenue management strategies and how to increase occupancy, direct bookings, OTA bookings, and so on? And there should be, after all, it is a crucial aspect the industry! But what nobody talks about as much is how to increase the non-room revenue at a hotel. Hospitality, today, is no longer just about offering a room to the guest and charging them for the night. It involves so many other aspects that guests not only expect but eagerly look forward to. This being the reality, how can hotels increase their non-room revenue? We’ll tell you. Stay tuned to learn 6 hacks that you can implement at your property to increase your hotel non-room revenue.  1.         Food & Beverage outlets This is one of the most common non-room hotel revenue options. And there are several ways by which Food and Beverage can add revenue to a hotel. Depending on the size of your hotel, you can either have a quaint, little bistro or a café with a view of multiple restaurants each offering a different cuisine or experience to patrons. Think of boulangeries, bakeries, patisseries and what not! The easiest way to increase revenue through F&B is to offer something that appeals to guests and non-guests alike. You could also promote your restaurant or bar by hosting a food festival, happy hours, an all-you-can-eat buffet, a karaoke night or any such event at regular intervals. This can be a great way to attract people to your property, even if only to the bar or resto. Getting the locals addicted to your F&B offerings can be a sure shot way of keeping your non-room revenue high. 2.         Health and wellness outlets  Be it a gym, a spa, a wellness center, a sauna or even a pool- make sure you don’t miss  out on catering to the ones who like to take care of themselves. Before you freak out, I don’t mean that you need to make a hefty investment in a world-class spa, fly down trained masseuses from exotic locations or sell your house to buy expensive gym equipment. You could have even one of these, but you need to offer something that your patrons will not find anywhere else. Instead of going all out on the infrastructure, your spa can offer unparalleled service and treatments. Even if you have a modest swimming pool, you could make it irresistible by offering some really amazing cocktails at the poolside bar. Get creative with how you can floor your guests because they don’t all come looking for ostentation. Sometimes simple but sincere efforts to impress them can also rake in the big money!  3.         Events This one really depends on the type of property you own. If you have a conference hall or a banquet hall, you need to cash in on it heavily. Given that there are more reasons for get togethers today, than perhaps ever, your chances of renting out such halls are a lot higher! Depending on where your property is located, you can take a call on who your potential customers are. From corporates or startups looking to rent halls for their meetings or events to familial or social get togethers! Perhaps a graduation day celebration, a bridal or a baby shower, a quinceanera, a wedding reception, what have you! If you have the real estate, no matter how big or small, there is someone out there looking to rent out a hall. Find out what the demand is for and attract them to you! The possibilities are endless, as are your hotel revenue sources! 4.         Parking lots A decade ago if someone were to mention parking lots as a hotel revenue generating idea, ridicule would have been guaranteed. But today, the most likely reaction would be “Oh my god! Of course! Why didn’t I think of it earlier!”. Like I just mentioned, if you have the space or the real estate, there are a lot of people out there who are willing to pay you to use it. Given how automobile-heavy cities and towns are getting these days, parking issues are rampant. You could use your parking lot in multiple ways to generate non-room hotel revenue. You could throw open your parking lot to non-guests when you can (during local events, off seasons, etc.), and for a nominal charge you can make money out of an amenity that would otherwise not be termed as “lucrative”!  5.         Kids Recreation centre Be it in business hotels or leisure ones, having a babysitter handy can work wonders to your guest experience. No matter how much one denies it, every parent has those days when they wish they could leave their children in safe hands for a few hours and just RELAX! Whether it is a working parent who might have to travel with their toddler, or a family that is travelling with kids- everyone needs their time out. This is where you get creative with your non-room revenue streams to increase hotel revenue. Have a kids’ activity center where parents can, without fear, leave their kids and spend time at the spa or go for a trek. 6.         Pet services For pet owners, pets are no less than children, so the same sentiment comes into play here, as with the above hack. Many hotels have pet spas these days, and if you think that’s a bit extreme, you could customize it to whatever you think works with your audience. How about hiring someone to walk guests’ dogs? Or maybe invest in a mini jacuzzi for pets? Walk this extra mile, and you are sure to stand out from the crowd! While these were some ways by which hotels could increase their non-room revenue, what about keeping track of the revenue that is generated by these outlets? You can trust us to take care of that. Hotelogix offers unlimited POS to hotels, empowering them to branch out their revenue sources without having to worry about consolidation. Our world-class cloud-based PMS has revamped the way thousands of hotels, spread across a hundred countries, manage their hotel operations. With Hotelogix PMS, you can be sure to stay on top of all your non-room revenue sources. Reach out to us at sales@hotelogix.com and we’ll show you how we can help transform your hotel business.   Looking for a way to manage your non-room revenue sources? We have just the solution for you. Check out Hotelogix Now!

Top 5 insights to understand how Indian hoteliers are looking at new-age hospitality technology

Hotelogix

For every business organization, learning is a never-ending process. Only learning can help an organization to have clarity on many things – be it market demand or clients’ buying preferences. In this piece, we are going to explain how the changing time has driven hoteliers to look at the cloud. We have learned these top 5 insights about their concerns during our recently concluded hospitality industry event. The event in a nutshell We had recently conducted a month-long hospitality industry event from 13th June to 10th July 2018. Titled as ‘Growing hotel business using modern cloud technology’, the series was conducted across 6 cities in India and was aimed at showcasing the benefits of adopting new-age technology in the hospitality space. Co-hosted by Airpay Payment Services and supported by ShawMan and REVOPT, these events saw a good amount of participation from around 200 plus hotel companies across all the cities. Additionally, the events also featured some top-notch hoteliers of some of the iconic brands to share their success stories to motivate emerging hoteliers and hospitality professionals. Now, let’s look at the top 5 takeaways These events provided us with the right platform to engage with many emerging hoteliers in India. The post-event survey we conducted has brought up some interesting insights about hoteliers and their take on the adoption of cloud technology. While there have been clearly some early adopters and leaders who have understood the impact of new-age tech platforms, there are others who are getting warmed up to it.  1. Top business challenges Increasing occupancy & revenue: This considered as the most troubling business challenge for around 32% of respondents (hoteliers). However, according to our last year survey, 60% of hoteliers had to face the same challenge. Enhancing guest experience: Around 23% of hoteliers find it difficult to enhance guest experience at their properties. Increasing review ratings: This is another major challenge for around 18% of respondents. Lowering costs & increasing profitability: According to our latest survey, as many as 14% of hoteliers in India find it difficult to lower overall costs in order to increase profitability. 2. Top operational pain points  Managing multiple properties: In India, 45% of chain hotels find it difficult to handle operations across multiple properties spread across locations. This seems to be major concern as most of them have aggressive plans to grow their portfolios in coming years. Access to the right data at the right time: Nearly 23% of them (hoteliers) responded that they don’t have access to the right data at the right time. Collecting reviews: As many as 18% of hoteliers have said that collecting and managing guest reviews is a major challenge. Simplifying room reservation: As per our survey, around 14% of hoteliers in India are struggling to simplify the whole process of room reservation.  3. Top tech priorities for the next one year Cloud PMS adoption: Nearly 64% of hoteliers in India plan to adopt cloud-based PMS in the next one year. Online reputation management: For 64% of them, implementing online reputation management is one of the top tech priorities this year. Interestingly, 45% of hoteliers had expressed their willingness to opt for online reputation management during our last year survey. Guest-facing technology: 50% of hoteliers plan to invest in guest-facing tech platforms. Channel management solution: Adopting channel management solution is a top priority for around 32% of hoteliers this year. It looks like channel manager has seen a lot of adoption since last year as 80% of hoteliers were keen to implement this tech platform in last year. 4. Top concerns with cloud platform Internet connectivity: This year, 25% of hoteliers said that unstable internet connectivity is a concern. Last year, the same was a cause of concern for around 40% of them. Looking at this year’s survey findings, it looks like that internet has become stable since last year and hoteliers have grown in confidence over the stability of internet. Lack of data security: This year, 48% of hoteliers have expressed their concern over data security with cloud platform. Last year, the same was major worry among 60% of them. It shows their growing confidence on cloud platform. Cloud PMS can’t handle full-fledged operations: This year, around 29% of them believe that cloud PMSs are incapable of handling enterprise-grade hotel operations. 5. Top apprehensions while adopting technology Not getting post-implementation support: During our survey this year, 54% of hoteliers indicated that not getting timely support from their technology partner is a major cause of concern. Moving to the cloud, when they have to work with multiple vendors, this concern gains more importance. However, cloud as a platform reduces the software downtime and thus minimizes support related issues as there are no local installations.   Related article: Hotelogix founder to hotel industry “Artificial intelligence is not going to take your job”   Software updates & upgrades: This is another area that according to 50% of respondents needs immediate attention. Growing technology overheads: Going by the findings of this year survey, around 18% of hoteliers feel that integrating various technology platforms in the system increases their technology overheads. However, this particular issue was one of the major apprehensions for nearly 45% of hoteliers last year. Employee attrition: This year, according to around 27% of hoteliers, newer technology adoption takes a serious setback due to high employee attrition.

Australia’s Carnarvon Motel sees 20% increase in its revenue with Hotelogix cloud hotel management software

Hotelogix

Hotelogix, a leader in cloud-based Property Management Systems, announces its successful partnership with Australia’s Carnarvon Motel which has helped the property witness 20% boost in its revenue. Hotelogix PMS has also helped the management at the motel to generate 10% - 20% more booking via OTAs as well as its website. With 61 rooms, free in-room Wi-Fi, a restaurant and a bar, Carnarvon Motel offers 3-star category services and amenities to its guests. Due to its impeccable guest service, this Brockman-based property has managed to garner very good ratings across all the major review and hotel booking sites like Booking.com, TripAdvisor and Expedia, etc. Before adopting Hotelogix, the motel’s operations ran on a server-based Property Management System. It didn’t support integration with channel manager, and they had to manually update rooms and inventory across all the OTAs that resulted in loss of business. Additionally, issues like overbooking and double booking led to guest dissatisfaction and a battered brand image. According to Peter Barrett, Owner of Carnarvon Motel, the decision to deploy Hotelogix PMS was solely due to the application’s integration capabilities – primarily with the channel manager. “The post-implementation results are amazing. No more overbooking, due the PMS-channel manager integration. We can access the PMS and property data on the move. Additionally, the management dashboard allows us to view all our KPIs in one place,” he said. Some of the other functionalities of the PMS that have impressed the management are, comprehensive accounting and reporting feature, and its ability to handle heavy volume of work during peak seasons. “This has helped us to save a significant number of man-hours and, we can now add the much-needed ‘human-touch’ in our services. We are extremely satisfied with Hotelogix,” Peter added. “On-premise PMS is no longer relevant, and it is not able to fulfil the basic need of integrating with a channel manager. On the other hand, Hotelogix cloud PMS helps hoteliers leverage the power new-age tech platforms that have become vital to their growth. We are happy that Carnarvon Motel’s decision to deploy our solution has helped them achieve their desired results,” said Aditya Sanghi, Co-founder & CEO at Hotelogix.

Struggling to offer convenience to your guests? Adopt a cloud PMS & see the difference

Hotelogix

Today’s guests want more value for their money. They are very vocal about their likes and dislikes during their stay in a hotel. While they express their pleasure when served better, they also communicate their annoyance when you don’t offer them the “convenience” they expect. This means, offering “convenience” to guests is the key to success. And to offer that much-needed “convenience” to your guests, you must be in a better position, too. The crux is - it doesn’t matter how much you innovate in terms of adding new features to your property’s grandeur, nothing is going to work if you can’t ensure a pleasant hotel stay experience for your guests. But how will you do this? By implementing a new-age cloud hotel management system that will help you automate all your operations. And with this end-to-end automation in place, you will be able to significantly improve guest experience at your hotel. Let’s see how – Easy reservation process & instant booking confirmation Your guests’ experience starts with you the moment they try to book with you. For example – if a guest is looking for a third-floor, pool-facing room, your staff must be able to quickly find out if such a room is available or not. In this case, a cloud-based hotel PMS helps quite efficiently. Its front desk shows you the up-to-the-minute reservation status, so that you get to know which rooms are vacant and can be booked. Additionally, your hotel’s online booking engine should be extremely user-friendly. It must enable your guests to book rooms with ease. Room upgrade is another area where a cloud PMS helps a lot. The drag-and-drop feature helps you to quickly upgrade rooms according to guest request. Most importantly, the system also allows you to send instant booking confirmation to your guests. Knowing your guests Nothing works better for you if you know your guests’ preferences even if they check-in to your hotel. In this case, a cloud PMS plays a major role, too. For example – if a guest has stayed at your property before and had requested for a particular room type, food & drink, etc, the system lets you know all his preference when you make a fresh reservation for him on a later date. Your guests would love you when you offer them the amenities of their choice even before they ask you for the same. Faster check-in and check-out process Your guests wouldn’t like it if they have to wait for half an hour near your lobby to check-in to their rooms. It adds to their frustration. The PMS should allow you to offer them faster check-in - and by fast we mean in under a minute.. Similarly, they are not going to appreciate it if you make them wait to check-out. The check-out process also must be accomplished in less than a minute. And, nothing less than a smart cloud hotel software can help you in this. Guest request management If you can’t keep track of your guest requests, you certainly can’t ensure on-time delivery and you will be flagged as brand that doesn’t care for its guests. In this scenario also, a cloud hotel management software can help you efficiently. When a guest raises any request with the front desk, your staff can allocate the same task to the concerned department. This helps you track the task – you can get to know the time when the request came in, at what time it was assigned and to whom. And finally, you get to know if the request has been completed or not. This helps you in serving your guests efficiently. Travel desk assistance When we talk about offering top-notch services to hotel guests, a travel desk also plays an important role. A guest might want a drop at the airport or might want to go to a certain place. For this, he/she would have to raise a request through your front office staff. Now, without a PMS in place, you can’t forward the request to the travel desk. However, as a cloud PMS user, you can take care of such requests with ease. Save man-hours & add the human touch in your guest service Nothing can negate the importance of human touch when it comes to enhancing hotel guest experience. But how will you bring in that element when your staff are busy doing all the seemingly endless mundane tasks? This is not possible if you don’t have a robust hotel PMS to automate all the daily tasks. So, it is mandatory to implement the right hospitality technology solution to save man-hours so that you can dedicate your staff to concentrate on hospitality in the real sense – personally attending to guests. Because, when a property’s staff is proactive and responsive, guests appreciate it. Hospitality is all about how well you improve guest experience at your property. As there is no shortcut to ensure this, you need to leverage the power of technology in the form of a cloud-based PMS. It gives you transparency and allows you to plan better in order to attain the ultimate goal – offering convenience to guests to win over their loyalty.

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