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More than 50% of Breezeway’s reviews come from United States.
What is Breezeway?
Founded in 2015 | Headquarters in Boston (United States) | 80 employees
Breezeway (Housekeeping) is a property operations and services platform specifically designed for short-term rentals. The software streamlines housekeeping tasks by automating scheduling, tracking progress, and ensuring quality standards are met. It provides real-time updates to both property managers and housekeeping staff, minimizing communication gaps and reducing errors. The platform is highly valuable for enhancing operational efficiency, maintaining property cleanliness, and improving guest satisfaction. By integrating seamlessly into existing business workflows, Breezeway (Housekeeping) helps property managers maintain consistent high standards and optimize resource allocation.
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This description was generated by AI which analyzed the following sources to summarize a description of Breezeway products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Breezeway's Provided Description:
"Breezeway is the leading property operations and services platform for short-term rentals."
Actabl is commonly considered an alternative to Breezeway for Mid-sized hotels because it offers simplified scheduling and labor management, as well as effective internal communication tools, which assist in streamlining operations across multiple departments.
Actabl is commonly considered an alternative to Breezeway for Mid-sized hotels because it offers simplified scheduling and labor management, as well as effective internal communication tools, which assist in streamlining operations across multiple departments.
Actabl is commonly considered an alternative to Breezeway for Vacation-Rentals-Villas hotels due to its user-friendly design and effective department communication tools, though some reviews note potential integration challenges and the need for improved support responsiveness.
Actabl is commonly considered an alternative to Breezeway for Conference hotels due to its user-friendly interface that facilitates efficient coordination across departments and real-time task tracking, although it may experience occasional update delays.
Actabl is commonly considered an alternative to Breezeway for Bed-N-Breakfast hotels due to its efficient labor management and scheduling capabilities that simplify operations, although integration issues and the need for enhanced reporting options are noted as areas for improvement.
Actabl is commonly considered an alternative to Breezeway for Vacation-Rentals-Villas hotels due to its user-friendly design and effective department communication tools, though some reviews note potential integration challenges and the need for improved support responsiveness.
Actabl is commonly considered an alternative to Breezeway for Conference hotels due to its user-friendly interface that facilitates efficient coordination across departments and real-time task tracking, although it may experience occasional update delays.
Actabl is commonly considered an alternative to Breezeway for Bed-N-Breakfast hotels due to its efficient labor management and scheduling capabilities that simplify operations, although integration issues and the need for enhanced reporting options are noted as areas for improvement.
Actabl is commonly considered an alternative to Breezeway for Na hotels because it provides efficient labor management and scheduling features that are user-friendly and facilitate staff coordination and communication across multiple departments.
Actabl is commonly considered an alternative to Breezeway for Na hotels because it provides efficient labor management and scheduling features that are user-friendly and facilitate staff coordination and communication across multiple departments.
Actabl is commonly considered an alternative to Breezeway for small U.S. hotels due to its user-friendly interface that streamlines task management and interdepartmental communication, though some users note occasional system delays.
Actabl is commonly considered an alternative to Breezeway for small U.S. hotels due to its user-friendly interface that streamlines task management and interdepartmental communication, though some users note occasional system delays.
Breezeway is ranked #14 of 15 for Mid-sized in Housekeeping Software11 reviews, 91% recommendPopular alternatives: Actabl, hotelkit, Flexkeeping and 11 others
Actabl is commonly considered an alternative to Breezeway for Mid-sized hotels because it offers simplified scheduling and labor management, as well as effective internal communication tools, which assist in streamlining operations across multiple departments.
Mid-sized hotels say that Breezeway's Housekeeping Software streamlines operations with effective task scheduling, robust guest communication, and seamless integrations. Verified HotelTechReport reviews highlight its ease of use, automation features, and ability to enhance guest management, making it valuable for Mid-sized hotels.
By hotel type
Breezeway is ranked #2 of 4 for Vacation Rentals & Villas in Housekeeping Software17 reviews, 99% recommendPopular alternatives: Actabl, hotelkit, Flexkeeping
Actabl is commonly considered an alternative to Breezeway for Vacation-Rentals-Villas hotels due to its user-friendly design and effective department communication tools, though some reviews note potential integration challenges and the need for improved support responsiveness.
Vacation-Rentals-Villas hotels say that Breezeway's Housekeeping Software, as highlighted in verified HotelTechReport reviews, is valued for its user-friendly task scheduling, effective communication features, and seamless integration, allowing for streamlined operations and improved guest service management.
Breezeway is ranked #11 of 11 for Airport/Conference Hotels in Housekeeping Software5 reviews, 100% recommendPopular alternatives: Actabl, hotelkit, Flexkeeping and 7 others
Actabl is commonly considered an alternative to Breezeway for Conference hotels due to its user-friendly interface that facilitates efficient coordination across departments and real-time task tracking, although it may experience occasional update delays.
Conference hotels say that Breezeway's Housekeeping Software is highly rated in verified HotelTechReport reviews for enhancing operational efficiency, simplifying communication with guests, and providing seamless scheduling. These strengths are particularly valuable for Conference hotels managing complex events and guest interactions.
Breezeway is ranked #12 of 15 for Bed & Breakfast & Inns in Housekeeping Software8 reviews, 100% recommendPopular alternatives: Actabl, hotelkit, Flexkeeping and 11 others
Actabl is commonly considered an alternative to Breezeway for Bed-N-Breakfast hotels due to its efficient labor management and scheduling capabilities that simplify operations, although integration issues and the need for enhanced reporting options are noted as areas for improvement.
Bed-N-Breakfast hotels say that Breezeway's Housekeeping Software, based on verified HotelTechReport reviews, enhances communication with guests, streamlines task scheduling, and improves property management efficiency. These features are frequently highlighted as valuable for Bed-N-Breakfast operations.
By region
Breezeway is ranked #7 of 9 for North America in Housekeeping Software18 reviews, 93% recommendPopular alternatives: Actabl, Flexkeeping and 6 others
Actabl is commonly considered an alternative to Breezeway for Na hotels because it provides efficient labor management and scheduling features that are user-friendly and facilitate staff coordination and communication across multiple departments.
Na hotels say that Breezeway's Housekeeping Software supports operational efficiency through automated scheduling and seamless guest communication, according to verified HotelTechReport reviews. Consistently cited strengths include ease of use and integration, streamlined task management, and improved departmental collaboration.
By country
Breezeway is ranked #6 of 8 for United States in Housekeeping Software18 reviews, 93% recommendPopular alternatives: Actabl, Flexkeeping and 5 others
Actabl is commonly considered an alternative to Breezeway for small U.S. hotels due to its user-friendly interface that streamlines task management and interdepartmental communication, though some users note occasional system delays.
Us hotels say that Breezeway's Housekeeping Software excels due to its user-friendly interface, efficient task automation, and strong communication capabilities with guests, according to verified HotelTechReport reviews. These features enhance operations and improve guest experience for hotels across the Us.
This vendor's trending score is rising, Breezeway (Housekeeping) is the #17 most trending product in the Housekeeping Software category (out of 36) and the #651 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Breezeway has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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The people. So responsive and helpful. Great training tools. Anytime I need assistance with setting something up there seems to be a training video or information online that allows me to easily solve my own problems. So easy to use and set up. Breezeway has allowed us to streamline operations! The automated workflows are easy to set up and allow for accountability from all areas of our organization. This tool has also allowed operations tasks to be easily viewed from the dashboard
What do you dislike or think could be improved?
Option extra onboarding fee for additional set up support. Be sure you have enough staff resources, set aside to properly set the system up and implement for your organization. It is a little bit time- consuming in the beginning, but having these tools is invaluable.
5.0
Excellent
Ease of Use
4.0/5
Customer Support
4.0/5
ROI
N/A
Implementation
N/A
The people. So responsive and helpful. Great training tools. Anytime I need assistance with setting something up there seems to be a training video or information online that allows me to easily solve my own problems. So easy to use and set up. Breezeway has allowed us to streamline operations! The automated workflows are easy to set up and...
I use this for operations, scheduling and housekeeping for 550 vacation rentals and I wouldn’t be able to get through the day without it. User friendly and on point. I highly recommend Breezeway to anyone.
What do you dislike or think could be improved?
Any improvement we suggest usually Breezeway is quick to try to accommodate, we just ask and then it happens or they put it on the list. Very confident in their services.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
5.0/5
I use this for operations, scheduling and housekeeping for 550 vacation rentals and I wouldn’t be able to get through the day without it. User friendly and on point. I highly recommend Breezeway to anyone.
The use of Breezeway makes our operations department very efficient. Were able to communicate with guests, schedule tasks, and keep important property notes and information all under one platform.
What do you dislike or think could be improved?
Breezeway does a phenomenal job as a management/scheduling software. I don’t have any item to suggest improvement on at this time.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
5.0/5
The use of Breezeway makes our operations department very efficient. Were able to communicate with guests, schedule tasks, and keep important property notes and information all under one platform.
Saves time & stress of scheduling our team. Helps guests get timely responses to their concerns, especially when guest messages come in after hours when I’m asleep.
What do you dislike or think could be improved?
Ability to change or remove auto-messages when needed, based on guest situations. Being able to customize the checklist template by property.
5.0
Excellent
Ease of Use
4.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
Saves time & stress of scheduling our team. Helps guests get timely responses to their concerns, especially when guest messages come in after hours when I’m asleep.
I love the fact that I can pull reports for owners, or if there is a question ever by an OTA that needs addressing we have time stamped proof to provide! We love that it integrates with Airbnb and our pms makes our lives easier! We look forward to adding breezeway assist in Q1 2024!
What do you dislike or think could be improved?
I would like to be able to move tasks around via the search by user so that I can schedule days off etc. versus only being able to do it in the property search by sliding.
I also would like if I could download sections of the Airbnb insights data into CSV or somehow download the whole report.
5.0
Excellent
Ease of Use
4.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
I love the fact that I can pull reports for owners, or if there is a question ever by an OTA that needs addressing we have time stamped proof to provide! We love that it integrates with Airbnb and our pms makes our lives easier! We look forward to adding breezeway assist in Q1 2024!
I like the ease of scheduling my maintenance techs, pool and spa vendors, and housekeepers. Breezeway allows me to maintain great communication with my guests as well!
What do you dislike or think could be improved?
A way to prioritize your techs boards and place certain tasks above others (mainly when the tech has multiple urgent tasks)
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
I like the ease of scheduling my maintenance techs, pool and spa vendors, and housekeepers. Breezeway allows me to maintain great communication with my guests as well!
- Quicker response time between departments and with our guests. - easy to user for all levels of technical ability. - accountability for property managers and housekeeping. - auto text are improved communication - reports, having the ability to customize, download, share. - customer service team - they want to know our input and make changes for operations. - support team - quick responses and helpful. - love the accessibility from the schedule view
What do you dislike or think could be improved?
- Auto populating of tasks - sometimes they reappear once deleted. - easier way to see History. - have a undo button. - Allowing people to see all departments without making edits. - app more dynamic and user friendly. - Elements - allow changes through the app, allow multiple elements to be tagged on a task. - assign default inspector when a issue is input from a task - Allow select date rate from schedule view.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
- Quicker response time between departments and with our guests. - easy to user for all levels of technical ability. - accountability for property managers and housekeeping. - auto text are improved communication - reports, having the ability to customize, download, share. - customer service team - they want to know our input and make chang...
Breezeway has made scheduling of tasks and task management almost entirely fool proof. The ability to gather, store and track SO much information has been a massive benefit for both our guests and owners. Guest needs are addressed much quicker now that we have Breezeway. Owner questions can be answered with a few clicks as opposed to spending time researching through work orders and text messages and such. The previous scheduling software we had before Breezeway was almost pre-historic. There was no way to look up any information or easily schedule anything. Now, all we have to do is go to the specific house we need information about and can find it with ease. I say all the time, I would not have stuck with my job for so many years if Breezeway hadn't come along. We have also found that our field staff prefers the app over paperwork 100 times over. We have really amped up how we utilize the texting feature over the last 2 years, and it has become a massive benefit. The way we look at it is you can text triple the amount of guests in the time it would take us to call 1 guest over an issue in the past. We especially like the text templates, as we get a lot of repeat questions from guests. Another thing that is sort of unique with our company is that we work really closely with the development team at Breezeway. Because of this, they hear our concerns and ACTUALLY address them to make the software more user friendly for us. They answer our questions immediately, and always make sure the product is functional for us.
What do you dislike or think could be improved?
We would like to see some improvements with the texting dashboard. This would include being able to separate the unread texts from ones that we have already read. We would also like to see the search function be improved (on the texting dashboard) as it is a little glitchy. The biggest updates I would like to see would be the ability to deactivate users but not delete them. This would mean that they don't show up in the list of potential assignees when assigning a task, but we could still go to manage people and find their info like we can when they are active. Secondly, I would like to be able to view a specific property in the app like we can on the desktop. If I could view the calendar from my phone, this would help a ton with after hours issues, and questions that come to me when I'm not in the office.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
4.0/5
Breezeway has made scheduling of tasks and task management almost entirely fool proof. The ability to gather, store and track SO much information has been a massive benefit for both our guests and owners. Guest needs are addressed much quicker now that we have Breezeway. Owner questions can be answered with a few clicks as opposed to spendi...
Here at Tahoe Signature Properties, we can't imagine running our business without using Breezeway. Our in-field operations (inspectors, cleaners, maintenance technicians) are 100% reliant on Breezeway to get through the day with efficiency.
What do you dislike or think could be improved?
We love it and anything you have added and updated has been great. Support has been awesome too. Thank you for everything you do for us and the industry!
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
Here at Tahoe Signature Properties, we can't imagine running our business without using Breezeway. Our in-field operations (inspectors, cleaners, maintenance technicians) are 100% reliant on Breezeway to get through the day with efficiency.
Breezeway's texting feature revolutionized our guest communication. The auto template function enables swift assistance, particularly during high-volume check-in periods, enhancing our efficiency without compromising service quality.
Director of Operations
from
25-49 room
Luxury Hotel
in
BradentonBeach
(United States)
Breezeway has enabled us to prioritize property-specific preventative measures effortlessly. Its templates and auto scheduler simplify essential tasks, allowing seamless excution. The system’s adaptability to various business models has significantly improved our reporting, optimizing both maintenance and housekeeping departments.
What do you dislike or think could be improved?
Expanding Breezeway's inventory feature would significantly help our operations. Currently reliant on manual processes, an automated and comprehensive inventory system that enables QR scanning and precise tracking—would be pivotal for our growth. Also, addressing the challenge of billable time calculation precision without rounding off remains a concern. This is currently a manual process for us that has become time-consuming and is a major concer as we continue to grow our portfolio. We look forward to Breezeway's support in addressing these critical pain points. Breezeway has been a big part of our success so far and we hope that it will continue to be as our needs change.
4.0
Very Good
Ease of Use
5.0/5
Customer Support
3.0/5
ROI
4.0/5
Implementation
5.0/5
Breezeway has enabled us to prioritize property-specific preventative measures effortlessly. Its templates and auto scheduler simplify essential tasks, allowing seamless excution. The system’s adaptability to various business models has significantly improved our reporting, optimizing both maintenance and housekeeping departments.
Breezeway has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
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Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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Response Time
Less than a day
Recommended
99%
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