Snapfix Housekeeping

4.8 (99 REVIEWS)

HT Score icon
HT Score  
97 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Snapfix Housekeeping

Ranked 4 (out of 37) in Housekeeping Software

Snap it. Fix it. Done.

Snapfix is popular in Ireland and United Kingdom.

Bell avatar Bell - AI powered product analyst

I analyzed all of Snapfix’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Snapfix is praised as a simple, hotel-friendly operations hub that helps teams log maintenance, housekeeping, inspections, lost property, and daily checks with photos, tags, and clear accountability. Reviewers say it reduces paperwork, speeds communication, improves room status visibility and audit trails, and can lift guest satisfaction and workflow efficiency—especially when integrated with PMS/OPERA. Friction points center on slower mobile performance, translation gaps, and a need for stronger bulk management, filtering, and deeper workflow/integration options.

What Types of Hotels Snapfix is Popular For

Size

2 | X-Small (1-9 room)

8 | Small (10-49 room)

44 | Mid-Sized (50-99 room)

156 | Large (100-499 room)

34 | X-Large (500+ room)

Country

112 | Ireland

80 | United Kingdom

21 | United States

9 | New Zealand

6 | Thailand

3 | Turkey

2 | Tanzania

2 | Cyprus

1 | Poland

1 | South Africa

1 | Colombia

1 | France

1 | Maldives

1 | Greece

1 | Jordan

1 | Canada

Type

127 | Branded Hotels

108 | Luxury Hotels

99 | Boutique Hotels

86 | Airport/Conference Hotels

84 | Bed & Breakfast & Inns

66 | City Center Hotels

61 | Resorts

46 | Limited Service & Budget Hotels

10 | RV Parks & Campgrounds

7 | Extended Stay & Serviced Apartments

6 | Hostels

6 | Motels

2 | Casinos

Region

197 | Europe

22 | North America

9 | Oceania

7 | Asia Pacific

4 | Middle East

3 | Africa

1 | South America

Category

232 | Hotel Maintenance Software

99 | Housekeeping Software

What is Snapfix?

Founded in 2019 | Headquarters in Dublin (Ireland) | 46 employees
Snapfix Housekeeping is a visual-first maintenance management platform tailored for hotels, focusing on streamlining housekeeping operations. Users can create instant work orders by snapping photos, videos, or adding voice notes, eliminating paperwork and minimizing delays. With its intuitive, visual interface, Snapfix removes communication barriers, ensuring all team members understand tasks in real-time, thus reducing errors and repeated efforts. Offering real-time tracking and transparency, it provides insight into task statuses, completion evidence, and team performance. Snapfix empowers hotels to make informed decisions, enhance building safety, and optimize customer experiences.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Snapfix products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Snapfix

FAQs

Snapfix Housekeeping Alternatives

Not sure if Snapfix is right for your hotel? Here are similar Housekeeping Software vendors that could be a good fit for your hotel:

Capabilities

Reactive maintenance

Preventive maintenance

Housekeeping

Compliance

Brand Standards and Audits

Features

Inspections & Checklists

4/5 features

Scheduling

4/5 features

Workflow Automation

4/5 features

Messaging & Collaboration

4/5 features

Analytics & Reporting

4/5 features

Available Add-ons & Modules

Housekeeping

Housekeeping Software
Snapfix syncs with your PMS, so room status, departures and changes update automatically. Housekeeping managers use AI to generate optimised daily schedules in seconds, and those schedules adjust in real time as the day changes. Housekeepers receive their rooms on their phone, update status as they work, and report maintenance issues with a photo. Front desk sees live room readiness, so check-ins are faster and VIPs are prioritised.

PREMIUM ADD-ON

Maintenance

Hotel Maintenance Software
Any team member takes a photo of an issue, and Snapfix AI categorises, prioritises and assigns it to the right person. Every task is tracked to completion from red to yellow to green. Preventive maintenance runs on recurring schedules with checklists, so PPMs and equipment checks never get missed. Proactive maintenance starts before anyone can even report a fault. IoT and BMS sensor alerts create and assign tasks automatically with Snapfix AI.

INCLUDED

Guest Communications

Guests send a message or WhatsApp to the hotel, and Snapfix AI replies instantly, 24/7, in 100+ languages. It answers everyday questions like "What time is check-out?" or "Is breakfast included?" and handles 85% of requests automatically. When a guest needs something done, like extra towels or a broken TV fixed, Snapfix creates a task and assigns it to the right team. Average response times drop by two hours.

PREMIUM ADD-ON

Asset Management

Asset Tracking Software
Log every asset in Snapfix and tag it with a QR code, barcode or NFC tag. Staff scan the tag to report an issue or complete a check, and every repair builds a full history against that asset. Managers can spot recurring faults, link preventive maintenance schedules, and make repair or replace decisions based on real data rather than guesswork.

INCLUDED

Comply

Snapfix brings every type of compliance into one place: risk management, with risks and corrective actions logged with photo evidence; PPM schedules for fire systems, lifts and equipment; brand standards, with scored self-audits and one-tap PDF reports; legal requirements, with certificates and licences flagged before they expire; and contractor management, with documents stored and response times measured against SLAs. Every action is time-stamped, so you're always inspection-ready.

INCLUDED

Q4 '26 Housekeeping Software Survey Insights

Is Snapfix a good fit for your hotel?

Mid-sized
93% (171)
#2 of 16

hotelkit is a top Housekeeping Software pick among mid-sized hotels on HotelTechReport, praised for its ability to enhance internal communication and streamline daily operations, making it easier for housekeeping teams to manage tasks and updates efficiently.

Large
97% (66)
#2 of 9

hub OS is a top Housekeeping Software pick among large hotels on HotelTechReport, praised for its real-time visibility of staff tasks, which helps hotels manage housekeeping productivity more effectively and improve response times to guest requests.

Enterprise
98% (31)
#2 of 6

Flexkeeping is a top Housekeeping Software pick among large hotels on HotelTechReport, praised for its ability to connect all departments on a single platform, enabling clear communication and task assignment that enhances daily operations. Hoteliers appreciate that they can monitor staff locations and manage repairs, ensuring smooth service for guests.

Luxury Hotels
94% (83)
#2 of 14

hotelkit is a top Housekeeping Software pick among luxury hotels on HotelTechReport, enabling fast communication and coordination across many departments to enhance service quality, as one hotelier noted, "we can coordinate guest requests, cleaning, repairs, and maintenance centrally."

Limited Service & Budget Hotels
97% (55)
#2 of 12

Flexkeeping is a top Housekeeping Software pick among limited-service budget hotels on HotelTechReport because it streamlines task assignments and real-time updates, enhancing communication across departments, which "makes every operation run smoothly." Staff can easily track and manage housekeeping tasks directly from their mobile devices, significantly improving day-to-day operations.

Airport/Conference Hotels
93% (87)
#2 of 12

hotelkit is a top Housekeeping Software pick among Conference on HotelTechReport, praised for its ability to enhance internal communication, which allows staff to share requests and important information in real time. This capability leads to a noticeable time saving of nearly 3,000 hours per year for hotel operations.

North America
96% (18)
#7 of 9

Flexkeeping is a top Housekeeping Software pick among North America on HotelTechReport for its ability to facilitate real-time communication among staff, allowing for efficient task management and reducing the need for phone calls. This functionality significantly enhances operational effectiveness for mid-sized hotels.

Europe
94% (211)
#1 of 12

hotelkit is the top alternative to Snapfix among small hotels in Europe on HotelTechReport. Reviewers highlight hotelkit's effective communication tools that facilitate collaboration across departments, allowing staff to manage tasks, share updates, and track maintenance efficiently, which helps improve overall operations.

Full 2026 Housekeeping Software Survey Findings

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Snapfix Reviews Summary

4.8
Excellent
Ease of Use
4.9/5
Customer Support
4.8/5
ROI
4.8/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Snapfix Housekeeping is the #5 most trending product in the Housekeeping Software category (out of 37) and the #87 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Snapfix’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
97 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Snapfix Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Snapfix Average Snapfix

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Snapfix Reviews

Hotelier Rating

Excellent
94
Very Good
2
Average
1
Poor
2
Terrible
0

Property Size

  • Small (4)
  • Mid-Sized (17)
  • Large (63)
  • X-Large (15)

Country

  • Ireland
    Ireland
    (40)
  • United Kingdom
    United Kingdom
    (33)
  • United States
    United States
    (8)
  • Thailand
    Thailand
    (3)
  • Cyprus
    Cyprus
    (2)
  • Turkey
    Turkey
    (2)
  • New Zealand
    New Zealand
    (2)
  • Canada
    Canada
    (1)
  • Colombia
    Colombia
    (1)
  • France
    France
    (1)
  • Tanzania
    Tanzania
    (1)
  • Maldives
    Maldives
    (1)
  • Greece
    Greece
    (1)
  • Jordan
    Jordan
    (1)

Region

  • North America
    North America
    (9)
  • Europe
    Europe
    (77)
  • Asia Pacific
    Asia Pacific
    (4)
  • Oceania
    Oceania
    (2)
  • Middle East
    Middle East
    (3)
  • South America
    South America
    (1)
  • Africa
    Africa
    (1)
10

Clearer task tracking — auto allocation still needs work

Duty Manager from 75-99 room Bed & Breakfast & Inn in Portlaoise (Ireland)

Verified
2 days ago
The clarity it affords our team with regards to what is remaining to do versus what's left to be started.
Country Ireland
Duty Manager
Mid-Sized Hotel
10

Easy to use for housekeeping, maintenance, and lost and found

Director of Housekeeping from 200 to 499 room Bed & Breakfast & Inn in Dublin (Ireland)

Verified
2 days ago
For Maintenance and checklists for all the Housekeeping dept.. The maintenances dept also track their reports FO track their fire walks We also use to track lost and found.
Country Ireland
Director of Housekeeping
Large Hotel
10

A great System

HR Manager from 50-74 room Boutique in Athlone (Ireland)

Verified
2 days ago
I love that we can track all lost property in the hotel easily on this . So useful to have all the maintenance issues logged in one place .
Country Ireland
HR Manager
Mid-Sized Hotel
10

Intuitive task tracking with useful trend visibility — archived tasks are slow to review

Revenue Manager from 500+ room Luxury Hotel in Aqaba (Jordan)

Verified
3 days ago
Snapfix streamlines our day-to-day operations through an intuitive 'snap it, fix it' model. Beyond daily task execution, it provides critical visibility into repeated work orders and trends over time, helping our team better understand and anticipate guest needs.
Country Jordan
Revenue Manager
X-Large Hotel
10

Easy job tracking with quick photo uploads

General Manager from 75-99 room Boutique in Galway (Ireland)

Verified
4 days ago
Easy reporting on jobs to be done / easy tracking of the progress / user friendly / options to use pictures what makes it quick and easy to upload jobs.
Country Ireland
General Manager
Mid-Sized Hotel
9

Real time-saver for work tasks — but notifications lag

Room attendant from 200 to 499 room Branded Hotel in Torquay (United Kingdom)

Verified
4 days ago
A real time-saver! Super intuitive and helpful. It is incredibly easy to log maintenance problems or lost and found items.
Country United Kingdom
Room attendant
Large Hotel
7

Easy to use and efficient — needs chat and word count

Receptionist from 200 to 499 room Bed & Breakfast & Inn in Edinburgh (United Kingdom)

Verified
4 days ago
The software is quite easy to use and efficient. I would suggest adding a couple features to enhance the experience.
Country United Kingdom
Receptionist
Large Hotel
10

Faster maintenance follow-up and better accountability — reporting could be stronger

Front Office Manager from 500+ room Resort in Mastichari (Greece)

Verified
4 days ago
Snapfix makes communication and task management across hotel departments much easier and more efficient. I particularly like how quickly staff can report maintenance issues using photos and how tasks can be assigned, tracked and followed up in real time. It improves accountability, saves time and helps ensure that operational issues are res...
Country Greece
Front Office Manager
X-Large Hotel
10

Quick, efficient maintenance fixes — but some items are hard to find

Guest service manager from 75-99 room Bed & Breakfast & Inn in Newby Bridge (United Kingdom)

Verified
4 days ago
Putting maintenance issues is quick and efficient and makes guests stay excellent as no issues before they check in as we have rectified the issue and won't have a bad trip advisor, and makes my job easier as I am guest services manager.
Country United Kingdom
Guest service manager
Mid-Sized Hotel
10

Work orders and tickets keep maintenance followed up smoothly

Front Office and Reservations Manager from 75-99 room Bed & Breakfast & Inn in Portlaoise (Ireland)

Verified
4 days ago
I like that we can see the work order and a ticket is raised for each job. This helps maintain a good level of maintenance work and ensures all jobs are followed up.
Country Ireland
Front Office and Reservations Manager
Mid-Sized Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 10

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Snapfix makes hotel operations noticeably simpler. What I particularly like is how intuitive and easy to use the platform is for hotel teams. Staff can report issues instantly, share photos or videos, and make sure the right people are informed without endless back-and-forth communication. It creates much better transparency and accountability across departments, while reducing time spent on manual processes. For hoteliers, that means less time managing operational details and more time focusing on the guest experience.

Question:

What differentiates this product or service from the competition?

Answer:

The visual, mobile-first approach is what really sets Snapfix apart. Snapfix takes a very intuitive approach by allowing teams to communicate through photos and videos. This makes it much easier to understand what needs attention, avoid misunderstandings, and act quickly. Combined with task management, preventative maintenance, compliance tracking, and housekeeping workflows, it offers a practical solution to everyday operational challenges.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Don't overthink the onboarding. Start with one or two departments, introduce Snapfix to your team, and let them experience how easy it is to report and manage tasks directly from their phones. Because the platform is so intuitive and visual, getting staff on board should be relatively straightforward. Once the team sees how much easier communication becomes, adoption can happen naturally. Make it part of your daily operations rather than treating it as just another management tool.

Tobias Roelen-Blasberg Lindsay Wenger Marcy Albert + 12 recommend
Recommended by
Tobias Roelen-Blasberg
Tobias Roelen-Blasberg Co-Founder @ MARA Solutions
Lindsay Wenger
Lindsay Wenger Vice President of Sales @ Directful
Marcy Albert
Marcy Albert SVP Sales @ Hovr
Tim Thilleman
Tim Thilleman Hospitality Consultant @ MIS Computer Corp
MS
Miguel Santos Partnerships Manager @ Bookboost
Tobias Roelen-Blasberg
Tobias Roelen-Blasberg Co-Founder @ MARA Solutions
Lindsay Wenger
Lindsay Wenger Vice President of Sales @ Directful
Marcy Albert
Marcy Albert SVP Sales @ Hovr
Tim Thilleman
Tim Thilleman Hospitality Consultant @ MIS Computer Corp
MS
Miguel Santos Partnerships Manager @ Bookboost
Denis Ahern
Denis Ahern Managing Director @ IMS connect by ASK4
Casey Zhang
Casey Zhang Marketing Specialist @ Bookboost
Paula Gruben
Paula Gruben Marketing Lead @ EnergyElephant
Adam Haugh
Adam Haugh Head of Marketing @ MARA Solutions
Jason Noronha
Jason Noronha CEO @ D3x
Liam Darling
Liam Darling VP Solutions @ HaloSOS
Benjamin Gray
Benjamin Gray Principal @ Henlopen Hospitality
Mimi Renati Zainol
Mimi Renati Zainol Founder @ MAPSS Training and Consultancy Services
Sam Weston
Sam Weston Marketing Manager @ 80 DAYS
Nathan Mayfield
Nathan Mayfield VP of Strategic Partnerships @ ResNexus
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Support

Unverified

Snapfix has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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2027

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Response Time

Less than a day

Responsiveness

Excellent

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