D-EDGE - Smart Channel Manager

Ranked 5 (out of 89) in Channel Managers

Channel Managers

OPTIMISE YOUR HOTEL’S ONLINE DISTRIBUTION

Ratings Snapshot

Certificate of Excellence
Read 219 reviews
92%
Recommend
HTR Score icon
HT SCORE
83 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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D-EDGE - Smart Channel Manager has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #5 out of 89 in Channel Managers

Ease of Use
4.7/5
ROI
4.3/5
Implementation
4.5/5
Customer Support
4.6/5
Verified Customer Support

D-Edge’s customer support processes haven’t yet been verified by Hotel Tech Report.

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D-EDGE - Smart Channel Manager Overview

D-EDGE - Smart Channel Manager Overview

Smart Channel Manager, allows you to connect your hotel to more than 300 online distribution channels, including global and local OTAs, and GDSs. Using a centralised dashboard, you can connect to any of your partner channels. Once connected to the channel of your choice, you manage your rates and availabilities from a single interface.

About D-Edge

Founded in 2000 | Headquarters in Paris France | 300 employees

D-EDGE Is the European No1 and World No3 hotel distribution technology provider in hospitality. It combines the technical excellence of Availpro and the digital...

1/3

Integrates with

  • Booking Engine
  • Reputation Management
  • Property Management Systems
Browse integrations (85 verified)

Pros & Cons

Like 92% recommend

COO

- very good customer support - product is stable and does not need constant supervision - the way to make promotions is very easy to use

General Manager

All in one integrated system and one of the best booking engines out there. User friendly technology. Great support team with fast response.

Revenue Specialist

A D-Edge nyújtotta árazási és beállítási lehetőségekkel, a yieldző program, a rate screener és a data cruncher használatával tökéletes segítséget nyújt nekem, mint yield&revenue management-tanácsadóna...

Hotelmanager in

Little yealder adapation so that the rooms can be opened again if there are any cancelations- that would be very nice! Also the possibility to implement weekend-prices would be good.

CEO

Ideally create an integrated check in tool for clients connected with police and statistics which allow us to dispense working with others

Deputy

they are great, very fast if you need them, they have lots of tools very well updated such as new rate escreener, they improve them self to go foward to offer us the best. Booking engine, I love it and made us have more ...

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Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

The D Edge Channel Manager is a very effective way for hotels to control their pricing and inventory across multiple channels. A lot of our customers use this product and we have recommended it to many of our new customers.

by Tom Shanahan (Avvio) on November 29, 2021

See more answers (4)
Question:

What differentiates this product or service from the competition?

Answer:

The customer service is very good for the hotels to reach out when there may be issues with rates, rate parity of availability and these are always actioned with speed. We work very closely on integrating with them for our customers and this is done in a timely manner.

by Tom Shanahan (Avvio) on November 29, 2021

See more answers (4)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Speak with D Edge directly when trying to source a top of the range Channel manager that allows you to control all your rates and availability in a seamless manner. We are integrated with D Edge to provide you with an unrivalled service,

by Tom Shanahan (Avvio) on November 29, 2021

See more answers (4)
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+ 2 recommend
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GETTING STARTED

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Features

Rate Management

4/5 features

Room Type Mapping

4/5 features

Automation & Syncing

4/5 features

Administration & Settings

4/5 features

Analytics & Reporting

4/5 features

Active Markets

MARKETS SERVED
  • South America
  • Central America
  • Middle East
  • Africa
  • Antarctica
  • Oceania
  • North America
  • Europe
  • Asia Pacific
VERIFIED MARKETS
  • Portugal
  • France
  • Indonesia
  • Czech Republic
  • Italy
  • Slovakia
  • Spain
  • Ireland
  • Germany

219 Verified D-Edge Reviews

Likelihood to Recommend
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This vendor is 44% below the category average..

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This vendor has fewer recent reviews than average compared to other top Channel Managers providers. It is advised that you ask for recent references before proceeding.

January 22, 2022

D-EDGE - Smart Channel Manager Review: Data Cruncher

Front Office Manager from Branded Hotels in Baggiovara (Italy)

Recommend 7/10
Full blue star
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Empty blue star

What do you like most?

I like most the part dedicated to the Data Cruncher. There is a lot of reports that i use every day for my business analisy.

What do you dislike or think could be improved?

Generally the availability of the customer service, and a newsletter with the calendar of various master class management of the product for free or by payment.

Customer Support
3
Ease of Use
4
Value for money
3
Implementation
4

December 29, 2021

D-EDGE - Smart Channel Manager Review: Wonderful support

Business Development Manager from Other in Oeiras (Portugal)

Recommend 10/10
Full blue star
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Full blue star

What do you like most?

Wonderful support, friendly user systems, innovative tools. This is something almost unique nowadays in the tech softwares we work and we really appreciate it.

What do you dislike or think could be improved?

In the Little Yielder tool we guess it can have more functionalities. On the reports side it can be improved also.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 16, 2021

D-EDGE - Smart Channel Manager Review: channel Manager

Receção from Bed & Breakfast & Inns in (Portugal)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

When support is needed to resolve an issue it is always quick and effective, works well and is easy to access

What do you dislike or think could be improved?

At this moment, we have no idea that we can suggest that the Channel Manager system can be improved.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

December 13, 2021

D-EDGE - Smart Channel Manager Review: Great tools

Front Desk from Resorts in Lamego (Portugal)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

D-Edge has been a funtastic help to our company. - Increase of direct sales - reduction of overbooking situations - easy to work with

What do you dislike or think could be improved?

All may be improved but all ok so far. Great tools to help in daily situations. The best that we know until now.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 11, 2021

D-EDGE - Smart Channel Manager Review: The best channel manager I ever used in my 20year experience in hotels

GM from Bed & Breakfast & Inns in (Czech Republic)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Really real time instant update. Easy to operate for management and also reception. User friendly - new receptionist are able to use it after 10 minute training. Multi - property solution provided to see ...

What do you dislike or think could be improved?

All tools we need are provided. Recently improved self mapping solution provided but still for some you need to contact support, but it is in good balance.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 10, 2021

D-EDGE - Smart Channel Manager Review: D-EDGE

Managing Partner from Extended Stay & Serviced Apartments in Alvor (Portugal)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Channel Manager is: - EFFICIENTE TOOL - HELPFULL TOOL - ESSENCIAL TO OPTIMIZE OCCUPATION AND REVENUE - CONNECT WITH SEVERAL POTENCIAL PARTNERS

What do you dislike or think could be improved?

Could have available more rules or tools to increase or decrease price according to availability or demand in a predefine way.

Customer Support
3
Ease of Use
4
Value for money
3
Implementation
n/a

Pricing

Profile empty

D-Edge hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

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