D-EDGE - Smart Channel Manager

Ranked 5 (out of 77) in Channel Managers

Channel Managers

OPTIMISE YOUR HOTEL’S ONLINE DISTRIBUTION

Ratings Snapshot

Certificate of Excellence
Read 162 reviews
91%
Recommend
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HT SCORE
89 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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D-EDGE - Smart Channel Manager has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #5 out of 77 in Channel Managers

Ease of Use
4.6/5
ROI
4.3/5
Implementation
4.5/5
Customer Support
4.5/5
Verified Customer Support

D-Edge’s customer support processes haven’t yet been verified by Hotel Tech Report.

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D-EDGE - Smart Channel Manager Overview

D-EDGE - Smart Channel Manager Overview

Smart Channel Manager, allows you to connect your hotel to more than 300 online distribution channels, including global and local OTAs, and GDSs. Using a centralised dashboard, you can connect to any of your partner channels. Once connected to the channel of your choice, you manage your rates and availabilities from a single interface.

About D-Edge

Founded in 2000 | Headquarters in Paris France | 300 employees

D-EDGE Is the European No1 and World No3 hotel distribution technology provider in hospitality. It combines the technical excellence of Availpro and the digital...

1/3

Integrates with

  • Distribution Channels
  • Booking Engine
  • Business Intelligence
Browse integrations (67 verified)

Pros & Cons

Like 91% recommend

Hoteldirektor from Serviced Apartment

Die Einfachheit der Bedienung ist unschlagbar. Das Laden der Raten funktioniert ebenso einfach wie das Anlegen neuer Tarife. Auch die Analyse von Vergleichszahlen und entsprechende Vorschläge, machen das System so beso...

General Manager of Online Distribution & Revenue Management from Branded

We've been using D-Edge Booking Engine & D-Edge Smart channel managers for more than 5-years. It's user intuitiveness, setting up rates level, create planning for rate & inventory daily management are really helpful for ...

Revenue Management from Other

User friendly. Solves problem of staff training. Helps to keep inventory and rates updated. Saves time and provides crucial information for decision making.

IT from Bed & Breakfast

The self-mapping should be easier and available for more channels. The Little yielder feature should be improved.

System Support Manager from City Center

NextRate must be improved (at this stage uses only online data, ignoring PMS data), which did not convince our sales and revenue team to use it.

General Manager from Boutique

- more visual options for the Booking Engine - option so sell vouchers via Booking Engine - it is not possible to incorporate the Booking Engine directly under the domain and must by always redirected outside of our we...

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Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Product Management - Customer Service. D-edge product, content & connectivity teams have constant obsession to enhance their functionalities and core capabilities so that they can offer a better service to end customers.

by Sara De Urrutia (Rate Gain) on September 21, 2021

See more answers (3)
Question:

What differentiates this product or service from the competition?

Answer:

Know how, years in the industry and their digital marketing services for direct channel strategy. Hoteliers may benefit from a wide range of solutions and the expert advise of though leaders with many years of experience in the hotel industry.

by Sara De Urrutia (Rate Gain) on September 21, 2021

See more answers (3)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

We have been partnering with D-edge for more than 10 years and their CRS GDS distribution & content solution is of wider knowledge apart from the complete direct online distribution suite of products.

by Sara De Urrutia (Rate Gain) on September 21, 2021

See more answers (3)
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GETTING STARTED

Download the 2021 Channel Managers buyer’s guide

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Features

  • PMS connectivity
  • Analytics dashboard
  • Multi-Currency Support
  • Inventory Management
  • 2-way real time integrations
  • Unlimited Channels (no additional cost)
  • Multi-lingual
  • Virtual Properties
  • Centralized user & role management
  • Bulk Updating
  • Channel Self-Mapping
  • Derived Rates
  • Yield Rules

Active Markets

MARKETS SERVED
  • South America
  • Middle East
  • Africa
  • North America
  • Europe
  • Asia Pacific
VERIFIED MARKETS
  • Portugal
  • Indonesia
  • France
  • Czechia
  • Italy
  • Slovakia
  • Germany
  • Hungary
  • Spain

162 Verified D-Edge Reviews

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This vendor has fewer recent reviews than average compared to other top Channel Managers providers. It is advised that you ask for recent references before proceeding.

October 14, 2021

D-EDGE - Smart Channel Manager Review: Efficiency

Directeur from Other in Aubagne (France)

Recommend 8/10
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What do you like most?

Since I started working with Edge, I have saved time, I find the tool essential for our sector of activity: Useful, efficient.

What do you dislike or think could be improved?

I find that the after-sales service sometimes a little long to answer our rare requests or our questions. the only point to work on.

Customer Support
3
Ease of Use
5
Value for money
5
Implementation
5

October 13, 2021

D-EDGE - Smart Channel Manager Review: Life saver

Head of Distribution from Resort in Szentgotthárd (Hungary)

Recommend 9/10
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What do you like most?

Post-covid times, when it is very difficult to find skilled employees in the hotel industry, is the time when we really can value a seamless connection between our PMS and the channel manager. Reservatio...

What do you dislike or think could be improved?

They just finished the feature of adding meal-plan prices separately to the rateplan, a possibility that I waited for a long time. So I cannot think of anything else at the moment.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

October 13, 2021

D-EDGE - Smart Channel Manager Review: it was better before

Revene Manager from Boutique in Paris (France)

Recommend 7/10
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What do you like most?

D-edge is good product with good functionality. The support is responsive, depending on the demand and the importance of the request. There is a steady improvement in the system which is nice

What do you dislike or think could be improved?

It's a shame, since the confinement in March 2020 the D-edge servers no longer follow. We constantly have errors on the mappings with the distributors. Stocks and prices are not well transmitted to distr...

Customer Support
4
Ease of Use
5
Value for money
3
Implementation
n/a

October 13, 2021

D-EDGE - Smart Channel Manager Review: Call in the experts

Revenue Manager from City Center in København (Denmark)

Recommend 10/10
Full blue star
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What do you like most?

Specialist tools designed for hotels, by a tech company that fully understands the tech stack needs of accommodation providers in a pressed industry.

What do you dislike or think could be improved?

Times change as do the needs of accommodation providers. Listening to the client needs and suggestions and implementing them could be a bit quicker.

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
5

January 19, 2021

D-EDGE - Smart Channel Manager Review: Great Channel Manager & Evolving Booking Engine

E-Commerce from Other in Cascais (Portugal)

Recommend 8/10
Full blue star
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What do you like most?

- Very user friendly and complete Channel Manager - Prompt, friendly and attentive technical support team - Intuitive setup and management of the Booking Engine through the Back-Office platform - Versa...

What do you dislike or think could be improved?

- Some bugs in the Back-Office platform and on the Booking Engine - Syncronization issues between Channel Manager and the Back-Office platform for BE/GDS - The GDS fields in the Back-Office platform are...

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4

December 10, 2020

D-EDGE - Smart Channel Manager Review: Excellent complex of products

Revenue Manager from City Center in (Czechia)

Recommend 10/10
Full blue star
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What do you like most?

Great functionality, numerous possibilities of combinations, Complexity of the products - any online sales and marketing solution is available. Great account management and support.

What do you dislike or think could be improved?

Slight increase of the account managers in Czech Republic.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

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D-Edge hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

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