SynXis Retailing (by Sabre)

4.7 (2 REVIEWS)

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Blanka, Amanda, Audrey + 4 more experts recommend Sabre

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SynXis Retailing (by Sabre)

4.7 (2 REVIEWS)

Unranked in Upselling Software

Sell anything. Delight everyone.

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Ratings Summary

4.7
Excellent
Ease of Use
4.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
4.5/5

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Achievements

Trending Product

This vendor's trending score is rising, SynXis Retailing (by Sabre) is the #7 most trending product in the Upselling Software category (out of 63) and the #472 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Sabre’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About SynXis Retailing (by Sabre)
Founded in 1960 | Headquarters in Southlake (United States) | 7910 employees
SynXis Retailing uses predictive analytics powered by machine learning to simplify retail merchandising for hotels and suggest curated experiences for guests at the time of booking. Guests can purchase room or non-room offerings that they value through a single attribute-based model, enhancing the quality of their experiences and increasing your total revenue. Retail anything including policies, goods, services, and experiences via direct channels.

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Capabilities

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Sabre doesn’t have any benefits or use cases available

Features

Content Management

4/5 features

Customer Profiles

4/5 features

Guest Communication

4/5 features

Fulfillment & Payments

4/5 features

Analytics/Reporting

4/5 features

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

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0

Success Stories

4

References

0

Featured Customers

Success Stories

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Sabre doesn’t have any case studies available

Popularity by Segment

Size

1 | X-Small (1-9 room)

1 | Small (10-24 room)

6 | Medium (25-74 room)

26 | Large (75-199 room)

70 | X-Large (200+ room)

Country

84 | United States of America

7 | Mexico

4 | Canada

3 | United Arab Emirates

3 | United Kingdom

3 | Egypt

2 | Norway

2 | Spain

2 | Japan

2 | Singapore

2 | France

2 | Thailand

2 | Barbados

2 | Germany

1 | Costa Rica

1 | Hungary

1 | Hong Kong

1 | Turkey

1 | Qatar

1 | Saudi Arabia

1 | India

1 | South Africa

1 | Brazil

1 | Italy

1 | Finland

1 | Vietnam

Type

65 | Luxury Hotels

37 | Boutiques

33 | Branded Hotels

29 | Resorts

14 | City Center Hotels

13 | Extended Stay & Serviced Apartments

8 | Hostels

4 | Airport/Conference Hotels

4 | Limited Service & Budget Hotels

2 | Bed & Breakfast & Inns

2 | Vacation Rentals & Villas

1 | Motels

Region

95 | North America

14 | Europe

9 | Asia Pacific

9 | Middle East

2 | South America

2 | Central America

1 | Africa

Category

75 | Booking Engine

51 | Hotel Reservations Systems

48 | Channel Managers

38 | Staff Collaboration Tools

7 | Property Management Systems

3 | Digital Marketing Agencies

2 | Upselling Software

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Hotelier Rating

Excellent
85
Very Good
20
Average
18
Poor
9
Terrible
5

Property Size

  • X-Small (1)
  • Small (1)
  • Medium (6)
  • Large (26)
  • X-Large (70)

Country

  • United States of America
    United States of America
    (84)
  • Mexico
    Mexico
    (7)
  • Canada
    Canada
    (4)
  • United Arab Emirates
    United Arab Emirates
    (3)
  • United Kingdom
    United Kingdom
    (3)
  • Egypt
    Egypt
    (3)
  • Norway
    Norway
    (2)
  • Spain
    Spain
    (2)
  • Japan
    Japan
    (2)
  • Singapore
    Singapore
    (2)
  • France
    France
    (2)
  • Thailand
    Thailand
    (2)
  • Barbados
    Barbados
    (2)
  • Germany
    Germany
    (2)
  • Costa Rica
    Costa Rica
    (1)
  • Hungary
    Hungary
    (1)
  • Hong Kong
    Hong Kong
    (1)
  • Turkey
    Turkey
    (1)
  • Qatar
    Qatar
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)
  • India
    India
    (1)
  • South Africa
    South Africa
    (1)
  • Brazil
    Brazil
    (1)
  • Italy
    Italy
    (1)
  • Finland
    Finland
    (1)
  • Vietnam
    Vietnam
    (1)

Region

  • North America
    North America
    (95)
  • Europe
    Europe
    (14)
  • Asia Pacific
    Asia Pacific
    (9)
  • Middle East
    Middle East
    (9)
  • South America
    South America
    (2)
  • Central America
    Central America
    (2)
  • Africa
    Africa
    (1)
10

Simply The Best in Class!

SVP from 100 to 199 room Luxury Hotel in San Diego (United States of America)

Verified
7 months ago
We have used or tried almost all the products on the market today and hands down Sabre is the best in class product.
Country United States of America
SVP
Large Hotel
9

Efficient and helpful

Cluster Director of Sales from 100 to 199 room City Center Hotel in Coquitlam (Canada)

Verified
8 months ago
SynXis itself is complicated and full of hidden secrets while the account manager and the support team make it very comfortable and easy to use. they are always available to help and explain step-by-step what to do and where to go
Country Canada
Cluster Director of Sales
Large Hotel
  • 1

Recommend empty

It looks like Sabre is not recommended by any hotels

Check out the top 10 most recommended Sabre alternatives

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Knowledgeable support team. Ease of CRS set up and navigation. Ability to connect with various external partners. I like the fact that there are new partnerships and system enhancements, it is preferred to work with a partner under one umbrella.

Question:

What differentiates this product or service from the competition?

Answer:

Speed to market (yet recently there are delays, not sure if staffing is an issue). Ease of use. In general Sabre/Synxis is a solid partner, the support team, market managers are always very attentive.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Ease of set up, use and general functionality. One-stop shop with several products and services under one umbrella, hence when there is a need to call out for support, the support team, in general is very knowledgeable. I am however concerned with the future CRS business model and minimum revenue for contracting with Sabre. Many independent / smaller properties will have a hard time reaching a specific revenue target and with that will not be considered for Sabre/CRS.

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Recommended by
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Blanka Dewapura Co-Owner/VP @ Oceanid Hospitality Group
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Amanda Tower PR & Marketing @ INTELITY
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Audrey MacRae Vice President @ Maestro PMS
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Sean Kline Product Manager @ StayNTouch
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Jenna Ware Product Manager @ Springer Miller Systems
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Blanka Dewapura Co-Owner/VP @ Oceanid Hospitality Group
RecommendationAvatar
Amanda Tower PR & Marketing @ INTELITY
RecommendationAvatar
Audrey MacRae Vice President @ Maestro PMS
RecommendationAvatar
Sean Kline Product Manager @ StayNTouch
RecommendationAvatar
Jenna Ware Product Manager @ Springer Miller Systems
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Sarah Duguay Marketing & Communications Specialist @ WebRezPro Property Management System
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Kylie Waters Engineering Administrative Executive @ Hilton Naples- Cooperhotels
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Support

Unverified

Sabre has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

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2024

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This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Recommended

85%

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