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Hotel Apps (by Innspire)
4.7 (2 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Hotel Apps (by Innspire)
Unranked in Hotel Guest Apps
Seamless guest experience: All in one Hotel App for a frictionless stay
97% recommended by 3 hotels
What is Innspire?
Founded in 2012 | Headquarters in Sweden | 23 employees
InnSpire Hotel Apps is a comprehensive guest engagement platform that enhances the entire guest journey—before, during, and after their stay—through seamless integration with virtually any property management system. It provides guests with the ability to check in, use mobile keys, order room service, explore local recommendations, and check out via a single, branded interface. The app employs AI-driven features to offer a personalized experience, ensuring smooth communication and navigation tailored to each guest's needs, ultimately enhancing guest satisfaction and streamlining hotel operations.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Innspire products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Innspire Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Innspire Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Innspire
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Innspire's Provided Description:
"Innspire’s hotel app delivers the full guest journey — pre, during, and post-stay — through seamless integration with virtually any property management system. Guests can check in, access mobile keys, order room service, explore local recommendations, and check out - all from one intuitive, branded interface. With AI-powered navigation that speaks your guest’s language, the app ensures a frictionless, personalized experience from arrival to departure."
FAQs
Hotel Apps (by Innspire) Alternatives
Not sure if Innspire is right for your hotel? Here are similar Hotel Guest Apps vendors that could be a good fit for your hotel:
Capabilities
Pre-Stay web check-in
Pre-Stay web check-in
Your hotel App is likely to become the “key” that holds the entire journey together – from check in to check out and everything in-between.
Mobile Check-In and Digital Key Access
Mobile Check-In and Digital Key Access
Guests can check in through AI-powered liveliness detection test and utilize their mobile device as a digital key to access their room, eliminating the need for physical key cards
Guest room controls
Guest room controls
The app allows guests to manage various aspects of their room environment, including temperature, lighting, and entertainment systems, directly from their personal devices, providing a personalized and convenient stay.
Food and Beverage Ordering
Food and Beverage Ordering
Guests can browse menus and place orders for room service or other dining options from anywhere within the hotel premises, with GPS-enabled drop-a-pin functionality ensuring precise, timely, and efficient service.
Personalized Marketplace
Personalized Marketplace
The app features a marketplace that presents tailored offerings to guests at optimal times, such as promoting breakfast options in the morning and dinner specials in the evening, thereby enhancing the guest experience and increasing hotel revenue. Beyond dining, the marketplace also enables guests to seamlessly book spa services, order from various hotel outlets, and access exclusive experiences—all from their mobile device.
Seamless Integrations
Seamless Integrations
Innspire's app integrates with various hotel systems, including Property Management Systems (PMS), Point of Sale (POS) systems, Guest Request Management Systems (GRMS), and spa booking software, ensuring a cohesive and efficient operation that benefits both guests and hotel staff.
Digital Concierge
Digital Concierge
With the AI-power of Innspire ONE, nearly all messages can be responded to almost instantly. InnSpire and your hotel team together decide which available information should for the basis for the responses. If the information changes, such as opening hours, gym availability or the breakfast hours – the instant search will yield an accurately updated response!
Post Stay Surveys
Post Stay Surveys
Innspire’s platform makes it easy to stay connected with guests even after they leave. Our automated post-stay surveys are sent via email to gather valuable feedback, understand guest satisfaction, and encourage return visits — all fully customizable to match your brand.
Features
Communication & Messaging
4/5 features
Content Management
4/5 features
Upselling
4/5 features
Request Management
4/5 features
Available Add-ons & Modules
Mobile Check in
Contactless Check-in
Reduce wait times and enhance guest satisfaction by offering a fast, hassle-free check-in process directly from their mobile device.
Create QR Menus
Mobile Ordering & Room Service
Enhance guest convenience with QR code-powered mobile ordering—allowing them to browse menus, place orders, and enjoy seamless service from anywhere in the hotel. With GPS-enabled drop-a-pin functionality, guests can receive orders exactly where they are, whether poolside, in-room, or at the lounge. A simple scan streamlines the process, improving efficiency and elevating their experience.
AI Guest Messaging
Guest Messaging Software
With Innspire ONE, all messages come through one unified dashboard. Whether messages are sent as Emails, WhatsApp, SMS or through Messenger, they are seamlessly integrated into the ONE ecosystem, and can be read, translated and responded to within that same dashboard.
Real Time Surveys
Guest Survey Software
Innspire offers real time surveys and post stay email surveys. Only relevant questions are asked. Guests answer by simply sliding a lever from 0-10 in satisfaction.
Mobile Key
Hotel Keyless Entry Systems
Innspire’s Mobile Key allows hotel guests to seamlessly access their rooms using their smartphones—no physical key cards required. Integrated directly into the hotel's branded mobile app, it offers a secure, contactless, and convenient check-in experience. Guests can bypass the front desk, reducing wait times while enhancing security and operational efficiency. The Mobile Key elevates the digital guest journey by combining convenience with cutting-edge technology.
Hotel App
Hotel Guest Apps
The Innspire Hotel App revolutionizes the guest experience, seamlessly integrating all hotel services into a user-friendly mobile interface. From effortless check-in and mobile key access to on-the-go dining and spa bookings, the app transforms stays into digital adventures. Beyond enhancing guest satisfaction, the back-end analytics provide valuable trends and patterns for effective hotel management. Innspire's comprehensive solution ensures a sophisticated, efficient, and revenue-driven hospitality experience.
Q2 '26 Hotel Guest Apps Survey Insights
Is Innspire a good fit for your hotel?
Rank
Hotel size
Popular alternatives
#1
of 19
Mid-sized
95%
(217)
Duve is a top Hotel Guest Apps pick among mid-sized hotels on HotelTechReport because reviewers point to QR code access, so guests can pull up information and requests on property without a download. It also cuts front desk questions before arrival.
#1
of 15
Small
92%
(135)
Duve is a top Hotel Guest Apps pick among Small on HotelTechReport for one place to handle pre-arrival forms, check-in, upsells, and messaging, cutting the back-and-forth staff spend with guests. Hoteliers also like the Guest App with no download.
#1
of 12
Large
97%
(131)
Duve is a top Hotel Guest Apps pick among Large on HotelTechReport, because hoteliers point to its customizable guest app that holds pre-arrival details, in-stay information, and upsells in one place for guests and staff.
Mid-sized
95%
(217)
#1
of 19
Duve is a top Hotel Guest Apps pick among mid-sized hotels on HotelTechReport because reviewers point to QR code access, so guests can pull up information and requests on property without a download. It also cuts front desk questions before arrival.
Small
92%
(135)
#1
of 15
Duve is a top Hotel Guest Apps pick among Small on HotelTechReport for one place to handle pre-arrival forms, check-in, upsells, and messaging, cutting the back-and-forth staff spend with guests. Hoteliers also like the Guest App with no download.
Large
97%
(131)
#1
of 12
Duve is a top Hotel Guest Apps pick among Large on HotelTechReport, because hoteliers point to its customizable guest app that holds pre-arrival details, in-stay information, and upsells in one place for guests and staff.
Rank
Hotel type
Popular alternatives
#1
of 19
Boutique Hotels
94%
(224)
Duve is a top Hotel Guest Apps pick among Boutique on HotelTechReport, with hoteliers pointing to WhatsApp messaging and pre-arrival check-in that cuts front desk calls and queues. Guests can also buy upsells before arrival, which helps the desk handle busy check-in hours.
#1
of 17
City Center Hotels
95%
(220)
Duve is a top Hotel Guest Apps pick among City-Center-Hotel on HotelTechReport for its Communication Hub, which lets staff reach guests by WhatsApp, email, SMS, and chat from one place. Hoteliers say it cuts front desk queues with online check-in.
#1
of 16
Bed & Breakfast & Inns
95%
(146)
Duve is a top Hotel Guest Apps pick among Bed-N-Breakfast on HotelTechReport, because reviewers single out its pre-arrival communication and online check-in that let guests handle arrival details before they show up. That matters when a lean team wants fewer front-desk calls and shorter waits.
Boutique Hotels
94%
(224)
#1
of 19
Duve is a top Hotel Guest Apps pick among Boutique on HotelTechReport, with hoteliers pointing to WhatsApp messaging and pre-arrival check-in that cuts front desk calls and queues. Guests can also buy upsells before arrival, which helps the desk handle busy check-in hours.
City Center Hotels
95%
(220)
#1
of 17
Duve is a top Hotel Guest Apps pick among City-Center-Hotel on HotelTechReport for its Communication Hub, which lets staff reach guests by WhatsApp, email, SMS, and chat from one place. Hoteliers say it cuts front desk queues with online check-in.
Bed & Breakfast & Inns
95%
(146)
#1
of 16
Duve is a top Hotel Guest Apps pick among Bed-N-Breakfast on HotelTechReport, because reviewers single out its pre-arrival communication and online check-in that let guests handle arrival details before they show up. That matters when a lean team wants fewer front-desk calls and shorter waits.
Rank
Region
Popular alternatives
#1
of 18
Europe
93%
(225)
Duve is a top Hotel Guest Apps pick among Europe on HotelTechReport, with multilingual automated messages and a customizable guest app that helps hoteliers keep pre-arrival and in-stay communication clear.
#2
of 9
North America
88%
(52)
Duve is a top Hotel Guest Apps pick among North America on HotelTechReport because hoteliers value its pre check-in flow, which captures guest information before arrival and supports contactless check-in when there is no front desk.
#1
of 4
Middle East
99%
(247)
Duve is a top Hotel Guest Apps pick among Middle East on HotelTechReport, and reviewers single out its pre-arrival guest info and WhatsApp contact that cut front desk questions. Hoteliers say guests get building details and restaurant reminders before arrival.
Europe
93%
(225)
#1
of 18
Duve is a top Hotel Guest Apps pick among Europe on HotelTechReport, with multilingual automated messages and a customizable guest app that helps hoteliers keep pre-arrival and in-stay communication clear.
North America
88%
(52)
#2
of 9
Duve is a top Hotel Guest Apps pick among North America on HotelTechReport because hoteliers value its pre check-in flow, which captures guest information before arrival and supports contactless check-in when there is no front desk.
Middle East
99%
(247)
#1
of 4
Duve is a top Hotel Guest Apps pick among Middle East on HotelTechReport, and reviewers single out its pre-arrival guest info and WhatsApp contact that cut front desk questions. Hoteliers say guests get building details and restaurant reminders before arrival.
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Innspire Reviews Summary
Ease of Use
4.8/5
Customer Support
5.0/5
ROI
4.2/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, Hotel Apps (by Innspire) is the #15 most trending product in the Hotel Guest Apps category (out of 93) and the #579 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreInnspire’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Innspire Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Compare Innspire to Top Alternatives
Guest Experience Platform • Fully customizable and integrated guest app
From check-in to check-out, Hoteza GuestApp brings every request, interaction, and service into one digital app: communication, upsells, in-room control and beyond.
Want to find out if Innspire is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Looking for specific info?
10
InnSpire - Best In The Biz! If you want to establish a #tech presence in your hotel, there is no one better!
Task Force General Manager from 100 to 199 room Boutique in (United Kingdom)
Verified
11 months ago
The team at InnSpire is dedicated, knowledgeable, helpful and team focused. They are with you every step of the way to ensure that you are getting exactly what you need from their services and that they are #streamlined to ensure the best user experience. They are happy to go the extra mile, ALWAYS. Whether it be their #text #messaging dire...
United Kingdom
United Kingdom
Task Force General Manager
Large Hotel
9
Makes popular apps that most people have become accustomed to using at home available at your hotel
Resort Director from 500+ room Branded Hotel in Waikoloa (United States)
Verified
6 years ago
It's allowing us to provide an up to date piece of technology to our guests and owners that is interactive and desired by most, particularly with the popular apps that most people have become accustomed to using at home.
United States
United States
Resort Director
X-Large Hotel
- 1
It looks like Innspire is not recommended by any hotels
Check out the top 10 most recommended Innspire alternativesExpert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Innspire is great at giving guests an intuitive mobile interface where they can request services and view reservations associated with their stay. The system reliably pushes those requests into Alice the moment they’re submitted, ensuring no delay between guest action and staff visibility. Because it maps each ticket to the current in-room reservation, staff don’t need to manually search, verify, or guess which guest needs service - the information is already structured and accurate when it reaches Alice.
Showing all answers to: "What does this product or service do well?"
Innspire is great at giving guests an intuitive mobile interface where they can request services and view reservations associated with their stay. The system reliably pushes those requests into Alice the moment they’re submitted, ensuring no delay between guest action and staff visibility. Because it maps each ticket to the current in-room reservation, staff don’t need to manually search, verify, or guess which guest needs service - the information is already structured and accurate when it reaches Alice.
InnSpire is a great product for all sizes and types of hotels. They have international clients and work with hotels around the world. Their software is intuitive, user-friendly and drives both guest-satisfaction and guest-spend.
Question:
What differentiates this product or service from the competition?
Answer:
Innspire is unique in its ability to synchronize in-room requests with active reservations and support itinerary-style reservations that appear directly in the guest app. This makes the guest-facing experience more cohesive and reduces operational friction for the hotel. The webhook-based updates also allow Alice to send workflow status changes back to Innspire automatically, creating a transparent loop where guests can see progress without calling the front desk or waiting for manual follow-up.
Showing all answers to: "What differentiates this product or service from the competition?"
Innspire is unique in its ability to synchronize in-room requests with active reservations and support itinerary-style reservations that appear directly in the guest app. This makes the guest-facing experience more cohesive and reduces operational friction for the hotel. The webhook-based updates also allow Alice to send workflow status changes back to Innspire automatically, creating a transparent loop where guests can see progress without calling the front desk or waiting for manual follow-up.
InnsSpire has excellent dashboards so hotels can get the most out of the information from the software, in an optimized way. They have fantastic business intelligence tools that hotels can leverage to understand their guests and improve their services.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
When the configuration is aligned, both systems provide a seamless experience: guests see their activities clearly, staff receive structured requests instantly, and operational follow-through becomes much easier for the property.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
When the configuration is aligned, both systems provide a seamless experience: guests see their activities clearly, staff receive structured requests instantly, and operational follow-through becomes much easier for the property.
Innspire provides holistic solutions for hotels. Because their products are so extensive and can benefit your hotel in many different ways, make sure you inquire about their full set of services, especially ones that are turn-key vs. customizable.
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Innspire Integrations
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eTip
96% recommended by 282 hotels |
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Stayntouch
94% recommended by 243 hotels |
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79% recommended by 113 hotels |
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Maestro PMS
88% recommended by 48 hotels |
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Uniguest
59% recommended by 19 hotels |
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innRoad
88% recommended by 336 hotels |
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95% recommended by 143 hotels |
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Infor
80% recommended by 82 hotels |
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Support
Unverified
Innspire has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
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Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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Verified
0 seconds ago
Products Reviewed
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What do you dislike or think could be improved?
0.0
Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
Implementation
0.0/5
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