Cuentas y finanzas

4/5 features

Facturación directa
Informes RevPaR y ADR
Multi moneda
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.
Auditoría nocturna automatizada

Marketing y comercio electrónico

4/5 features

Comunicación con invitados (mensajería SMS)

La capacidad de comunicarse con sus invitados a través de mensajes de texto | mejora la calidad de la experiencia y la comunicación de los huéspedes.
Marketing por correo electrónico nativo

Envíe correos electrónicos de marketing altamente dirigidos a invitados anteriores. Nativo del sistema, capacidad para segmentar la base de datos y crear correo electrónico personalizado. Las características incluyen: campañas, segmentación, constructor de arrastrar y soltar, correos electrónicos transaccionales
Perfiles de invitados
CRM invitado
Vales de regalo
Gerente de Canal
Motor de reservas

Eliminate the need for a separate booking engine vendor and serve live inventory from your PMS right into your booking engine.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Administración y configuración

4/5 features

Gestión centralizada de usuarios y roles
Plurilingüe

Gestión de clientes

4/5 features

Comunicación con invitados (mensajería SMS)

La capacidad de comunicarse con sus invitados a través de mensajes de texto | mejora la calidad de la experiencia y la comunicación de los huéspedes.
Perfiles de invitados
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Oficina frontal

4/5 features

Notas y tareas del dispositivo móvil (voz a texto)

A través de un botón en el campo de notas en el perfil del huésped o en la reserva, el personal puede decir mensajes de voz a texto para las notas del huésped o de la reserva. aprende diferentes cosas sobre ellos. La persona no se apresurará a regresar a un escritorio para ingresar esta información en el PMS, sin embargo, generalmente lleva consigo sus teléfonos móviles. Con la voz, pueden iniciar el PMS en su móvil, hablar y agregar un comentario que sea relevante para la reserva o el perfil del huésped en función de su interacción reciente con el huésped.
Aplicación movil
Auditoría nocturna automatizada
Vista de calendario
Plurilingüe
Task Management

Attach automated and custom-made tasks to reservations to easily track jobs and keep guests happy.
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Perfiles de invitados
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Gestión de grupos

4/5 features

Funcionalidad de grupo
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Experiencia del huésped

4/5 features

Escáner de pasaporte e identificación integrado

Escanea sin esfuerzo varios pasaportes e identificaciones Tecnología sin contacto para mejorar la higiene Elimina los errores de transcripción Seguridad mejorada: el documento de identidad nunca sale de las manos del huésped Elimina la necesidad de copias y almacenamiento
Registro digital

Los huéspedes pueden firmar formularios de registro digitales en un dispositivo móvil. La firma se almacena automáticamente en la base de datos. Registro más rápido, independiente de la ubicación, sin contacto.
Guest App

Put your guests in control of their experience from the moment they book, with a range of guest services from messaging, hotel services, request management, upsells and more.
Online Check-in

You check in online for a flight, why not for a hotel? Digitize your registration process to enable guests to check-in before they arrive to streamline the guest experience, eliminate the need to ask guests for payment upon arrival and reduce wait times and queues at the front desk.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.
Guest Messaging

Make it easy for your guests to contact you during any part of their stay with real-time messaging. Eliminate annoying phone hold times, respond to requests faster and provide outstanding service,.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.
ID Scanning & Registration Pre-fill

Scan IDs to automatically pre-fill guest information
Lobby Kiosk

Give guests the choice to check themselves in as part of a contact-free experience. Typical features include: digital registration cards, passport scanner, integrated payment terminals, door lock integrations and streamlined self-check-out.

Limpieza interna

4/5 features

Módulo de limpieza
Housekeeping Mobile App

Enable housekeeping team members to view assignments, track points coverage/daily progress, update room statuses and more all from their mobile device.
Real-Time Status Updates

Update reservations or create tasks within the app for immediate internal visibility.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Real Time Reporting

Ability to track live room status and check in reservations for available rooms. Know which rooms need priority cleaning in order to upsell early arrival.
Shift Planning

Ability to see a workload overview for every housekeeper to create an organized, optimized and efficient shift plan for each team member.
Employee Messaging

Message individual team members or groups to communicate and send updates without having to slow down your team or reach for a radio.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.

Pagos

4/5 features

Terminal de pago y lector de tarjetas integrados

Un lector de tarjetas totalmente automatizado integrado con su PMS y su sistema de procesamiento de pagos para ayudar con la automatización y el procesamiento de pagos sin problemas.
Facturación directa
Multi moneda
Procesando pago
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.

Gestión de Reservas

4/5 features

Informes RevPaR y ADR
Vales de regalo
Gerente de Canal
CRS integrado
Drag-n-Drop Tapechart

Drag and drop reservations on an easy to use calendar view.
Rate Management

Your rates, your rules. Create and customize product rates and rules to suit your property, including special deals, dependencies, and restrictions.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Rules Based Room Assignments

Set rules to optimize your room assignments to fit your property's unique needs. For example, - Assign spaces by floor from top down or bottom up to fill all your floors progressively - Spread out equally, so you have similar amount of reservations on each floor - Assign reservations based on how well they match the customer’s preferred space features
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

La gestión de ingresos

4/5 features

Informes RevPaR y ADR
Tarifas personalizadas
Seguimiento de ingresos auxiliares
Módulo de gestión de ingresos
Base Pricing

Easily set up the base price of a rate to ensure minimum space income.

Impuestos y Cumplimiento

4/5 features

PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration

Tax reporting and documentation customized for your regional requirements.

Soporte y Capacitación

4/5 features

Soporte en línea 24 horas al día, 7 días a la semana

Otro

3/5 features

Módulo de Spa y Bienestar
Epopeya
Gestión de reservas
En la premisa
Basado en la nube

Room Raccoon, always available

Business Relationship Manager de 100 to 199 habitación Hotel de marca en Sandton (South Africa)

Verificado

hace 2 días

Compartir reseña

Products Reviewed

Motor de reservas

Gerentes de canal

Sistemas de gestión de propiedades

Software de gestión hotelera

What do you like most?

I like the fact that with Room Raccoon there is a human element to our interactions. Whenever we call for assistance there is always someone on the other end to listen and assist with out challenges. Even if they don't answer immediately they always get back to us to assist. With many organizations the human element is missing, where a person either sends chats or get assisted via email. At Room Raccoon I can phone many times and ask for different reports and help and the team is always willing to help.

What do you dislike or think could be improved?

Room Raccoon can improve more on working on bugs before they become problematic for clients. More tests need to be done prior to going live for most of the functions on Room Raccoon. I think it is a trial and error kind of system where we learn as we go along and that can be a bit frustrating especially if we want to pull reports quickly. Also on the accounting side the system needs a bit of work to ensure customer satisfaction. For us we use RR in conjuction with Xero and the accounting and pushing through of invoices is challenging.

Easy to use and affordable Original: Fácil de usar e acessível

Receptionist de Hotel boutique en Lisboa (Portugal)

hace 9 días

This system is very easy to use and intuitive. The learning curve is quickly and easily a person learns to work with him. Technical support is also good and any questions we have, they resolve. Original: Este sistema é bastante fácil de utilizar e intuitivo. A curva de aprendizagem é rápida e facilmente uma pessoa aprende a trabalhar com e...

Ever improving and growing!

Cottage Manager de 5 to 9 habitación Cama y desayuno & Posada en Franschhoek (South Africa)

RoomRaccoon is the most advanced system we have come across to manage our Guest House Reservations. Emails and payments are completely automated which has saved us so much time! Further, the tools and flexibility of the system is incredible, on top of a modern and fresh interface. There is no request we have made that hasn't been considered...

The Halyard Apartments SA

Manager de 10 to 24 habitación Alquileres vacacionales y villas en Cape Town (South Africa)

The thing I like the most is how user friendly the system is. I would remark that theres always an agent available for any possible enquire.

How Buff and Fellow Eco Cabins increased RevPAR by 60% with RoomRaccoon

Hotel Owner de en George (South Africa)

hace 12 días

Yield rules have helped us optimise our rates and our occupancy immensely. The ones we found most crucial were setting up yield rules for last minute bookings, to increase our occupancy, and adjusting our rates automatically for longer staying guests.

Excellent Solution for managing a Guesthouse

CEO de 5 to 9 habitación en Azinhaga (Portugal)

hace 16 días

Easy to use, intuitive and integrates with the main OTAs on the market. It is a very complete, fast solution and has been important in helping us efficiently manage our accommodation. Local support is also very efficient and fast.

MERCI ROOMRACOM

Travel manager de 10 to 24 habitación en Boulogne-Billancourt (France)

I find it practical to use, the interface is pleasant in color and handling, it's quite simple and intuitive. whether for account creation, statistics and reservations.

Clear, efficient and very friendly person. 10

Director de 25-49 habitación Hotel en el centro de la ciudad en Vagos (Portugal)

hace 17 días

The advantages of working with Roormraccoon are very favourable in terms of time management for reception tasks, the programme is simple and fast. 10

All in one at its best

GM de 25-49 habitación Hotel boutique en Neetzow-Liepen (Germany)

Our small castle hotel has been using RoomRaccoon since our re-opening at the beginning of 2021. Functionally and visually, it is software that shows that it was designed by a hotelier and not an IT person. A lot can be automated, the interface bandwidth is considerable... and then the whole thing has a fresh look and feel. Our team is very...

RoomRaccoon

Manager de 5 to 9 habitación Cama y desayuno & Posada en Nottingham Road (South Africa)

hace 20 días

Reliable software, haven't had any data loss issues etc. Also a easy to use interface. Definitely better than what we were using previously.

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Descubrir Aplicaciones

Recursos

Obtener Consejos

Facturación directa

Informes RevPaR y ADR

Multi moneda

Transactional Emails (booking, folios, etc)

Auditoría nocturna automatizada

Comunicación con invitados (mensajería SMS)

Marketing por correo electrónico nativo

Perfiles de invitados

CRM invitado

Vales de regalo

Gerente de Canal

Motor de reservas

Transactional Emails (booking, folios, etc)

Gestión centralizada de usuarios y roles

Plurilingüe

Comunicación con invitados (mensajería SMS)

Perfiles de invitados

Centralized Messaging

Transactional Emails (booking, folios, etc)

Notas y tareas del dispositivo móvil (voz a texto)

Aplicación movil

Auditoría nocturna automatizada

Vista de calendario

Plurilingüe

Task Management

Automated reminders

Perfiles de invitados

Tablet/Kiosk Check-in

Payment Requests

Centralized Messaging

Automated Space Optimization

Funcionalidad de grupo

Automated Space Optimization

Escáner de pasaporte e identificación integrado

Registro digital

Guest App

Online Check-in

Online Checkout

Guest Messaging

Transactional Emails (booking, folios, etc)

ID Scanning & Registration Pre-fill

Lobby Kiosk

Módulo de limpieza

Housekeeping Mobile App

Real-Time Status Updates

Automated Assignments

Real Time Reporting

Shift Planning

Employee Messaging

Online Checkout

Terminal de pago y lector de tarjetas integrados

Facturación directa

Multi moneda

Procesando pago

Payment Requests

Informes RevPaR y ADR

Vales de regalo

Gerente de Canal

CRS integrado

Drag-n-Drop Tapechart

Rate Management

Automated Space Optimization

Rules Based Room Assignments

Transactional Emails (booking, folios, etc)

Informes RevPaR y ADR

Tarifas personalizadas

Seguimiento de ingresos auxiliares

Módulo de gestión de ingresos

Base Pricing

PCI Compliant

GDPR Compliant

SOC2 Complaint

Tax Configuration

Soporte en línea 24 horas al día, 7 días a la semana

Módulo de Spa y Bienestar

Epopeya

Gestión de reservas