Cuentas y finanzas

4/5 features

Facturación directa
Informes RevPaR y ADR
Multi moneda
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.
Auditoría nocturna automatizada

Marketing y comercio electrónico

4/5 features

Comunicación con invitados (mensajería SMS)

La capacidad de comunicarse con sus invitados a través de mensajes de texto | mejora la calidad de la experiencia y la comunicación de los huéspedes.
Marketing por correo electrónico nativo

Envíe correos electrónicos de marketing altamente dirigidos a invitados anteriores. Nativo del sistema, capacidad para segmentar la base de datos y crear correo electrónico personalizado. Las características incluyen: campañas, segmentación, constructor de arrastrar y soltar, correos electrónicos transaccionales
Perfiles de invitados
CRM invitado
Vales de regalo
Gerente de Canal
Motor de reservas

Eliminate the need for a separate booking engine vendor and serve live inventory from your PMS right into your booking engine.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Administración y configuración

4/5 features

Gestión centralizada de usuarios y roles
Plurilingüe

Gestión de clientes

4/5 features

Comunicación con invitados (mensajería SMS)

La capacidad de comunicarse con sus invitados a través de mensajes de texto | mejora la calidad de la experiencia y la comunicación de los huéspedes.
Perfiles de invitados
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Oficina frontal

4/5 features

Notas y tareas del dispositivo móvil (voz a texto)

A través de un botón en el campo de notas en el perfil del huésped o en la reserva, el personal puede decir mensajes de voz a texto para las notas del huésped o de la reserva. aprende diferentes cosas sobre ellos. La persona no se apresurará a regresar a un escritorio para ingresar esta información en el PMS, sin embargo, generalmente lleva consigo sus teléfonos móviles. Con la voz, pueden iniciar el PMS en su móvil, hablar y agregar un comentario que sea relevante para la reserva o el perfil del huésped en función de su interacción reciente con el huésped.
Aplicación movil
Auditoría nocturna automatizada
Vista de calendario
Plurilingüe
Task Management

Attach automated and custom-made tasks to reservations to easily track jobs and keep guests happy.
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Perfiles de invitados
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Gestión de grupos

4/5 features

Funcionalidad de grupo
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Experiencia del huésped

4/5 features

Escáner de pasaporte e identificación integrado

Escanea sin esfuerzo varios pasaportes e identificaciones Tecnología sin contacto para mejorar la higiene Elimina los errores de transcripción Seguridad mejorada: el documento de identidad nunca sale de las manos del huésped Elimina la necesidad de copias y almacenamiento
Registro digital

Los huéspedes pueden firmar formularios de registro digitales en un dispositivo móvil. La firma se almacena automáticamente en la base de datos. Registro más rápido, independiente de la ubicación, sin contacto.
Guest App

Put your guests in control of their experience from the moment they book, with a range of guest services from messaging, hotel services, request management, upsells and more.
Online Check-in

You check in online for a flight, why not for a hotel? Digitize your registration process to enable guests to check-in before they arrive to streamline the guest experience, eliminate the need to ask guests for payment upon arrival and reduce wait times and queues at the front desk.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.
Guest Messaging

Make it easy for your guests to contact you during any part of their stay with real-time messaging. Eliminate annoying phone hold times, respond to requests faster and provide outstanding service,.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.
ID Scanning & Registration Pre-fill

Scan IDs to automatically pre-fill guest information
Lobby Kiosk

Give guests the choice to check themselves in as part of a contact-free experience. Typical features include: digital registration cards, passport scanner, integrated payment terminals, door lock integrations and streamlined self-check-out.

Limpieza interna

4/5 features

Módulo de limpieza
Housekeeping Mobile App

Enable housekeeping team members to view assignments, track points coverage/daily progress, update room statuses and more all from their mobile device.
Real-Time Status Updates

Update reservations or create tasks within the app for immediate internal visibility.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Real Time Reporting

Ability to track live room status and check in reservations for available rooms. Know which rooms need priority cleaning in order to upsell early arrival.
Shift Planning

Ability to see a workload overview for every housekeeper to create an organized, optimized and efficient shift plan for each team member.
Employee Messaging

Message individual team members or groups to communicate and send updates without having to slow down your team or reach for a radio.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.

Pagos

4/5 features

Terminal de pago y lector de tarjetas integrados

Un lector de tarjetas totalmente automatizado integrado con su PMS y su sistema de procesamiento de pagos para ayudar con la automatización y el procesamiento de pagos sin problemas.
Facturación directa
Multi moneda
Procesando pago
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.

Gestión de Reservas

4/5 features

Informes RevPaR y ADR
Vales de regalo
Gerente de Canal
CRS integrado
Drag-n-Drop Tapechart

Drag and drop reservations on an easy to use calendar view.
Rate Management

Your rates, your rules. Create and customize product rates and rules to suit your property, including special deals, dependencies, and restrictions.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Rules Based Room Assignments

Set rules to optimize your room assignments to fit your property's unique needs. For example, - Assign spaces by floor from top down or bottom up to fill all your floors progressively - Spread out equally, so you have similar amount of reservations on each floor - Assign reservations based on how well they match the customer’s preferred space features
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

La gestión de ingresos

4/5 features

Informes RevPaR y ADR
Tarifas personalizadas
Seguimiento de ingresos auxiliares
Módulo de gestión de ingresos
Base Pricing

Easily set up the base price of a rate to ensure minimum space income.

Impuestos y Cumplimiento

4/5 features

PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration

Tax reporting and documentation customized for your regional requirements.

Soporte y Capacitación

4/5 features

Soporte en línea 24 horas al día, 7 días a la semana

Otro

4/5 features

Módulo de Spa y Bienestar
Epopeya
Gestión de reservas
En la premisa
Basado en la nube

great new software

Hotel Manager de 75-99 habitación Hotel boutique en (Italy)

Verificado

hace 3 días

Configuration has been made very well and we can use the software in the way we expected. One of the things I like is the introduction of the dashboard. It's very important to check the actual situation adn it's useful to enter directly to the section I need (for example arrivals,, departures, reservations, etc...). Reservations contain man...

Compartir reseña

my experience with Opera its always awesome

IS Manager de 500+ habitación Hotel de marca en New Delhi (India)

hace 5 días

Reporting, service, Ease to use, and lots of opportunity to customization of reports as per your need. Fully optimized, lots of training resource available

Opera Cloud - loving it!

Director of Revenue, Distribution and Central Reservations de 500+ habitación Hotel de marca en Canberra (Australia)

hace 6 días

Products Reviewed

Sistemas de gestión de propiedades

What do you like most?

* Recently migrated to the latest Opera Cloud version 20.2. Its definitely been worthwhile as the teams have started noting great improvement from the previous version. * The customisable dashboard with multiple options. The tile feature looks really good. The colourful tables and graphs are visually pleasant. The operation teams have reported the advantage of the direct links to the required page and back to the dashboard with one click. * The multi-property operability is very efficient . Especially as we are utilising the system for our central reservations team. The groups team are also really appreciative that a rooming list can now be directly uploaded into the PMS, saving hours in entering group reservations. * The backend V5 version is now within the Cloud, which is a relief as one doesn't have to login to another portal for the configuration or OXI functions * Saving the company a good amount of resources ( financially as well as time), by not requiring a server on site and security taken care off. This has also reduced the IT manpower required and reliance on inhouse IT support. * Support resolution has improved tremendously with turnarounds times on high priority requests responded quite quickly.

What do you dislike or think could be improved?

* Multi- property reports could be better. Though, awaiting the Reporting and Analytics tool that is supposed to take care of this. * Some dashboard tiles lack the date/ time synchronisation, and I have been advised this will be fixed in the next upgrade version due in a month or so.

Great PMS & POS

Operations Manager de 100 to 199 habitación Hotel boutique en Wien (Austria)

hace 8 días

I have been working with Oracle PMS for more than 10 years. Currently I work as Operations Manager in an international hotel group. It is very easy and understandable even for newcomers. Anyone can easily learn and understand. The interface is so user friendly. It always allows staff to create reports as needed.

Opera / POS software is good but Service & Support is not good as below points. 1. There is no patches updates Opera 5.6 / POS and we are fine with chargeable basis.

IT Manager de 100 to 199 habitación Hotel de marca en Bengaluru (India)

PMS / POS software is good but Service / Support is not good. implementation team engineers have a good knowledge on installations, however operation why they should be aware impacts.

Still the Gold Standard for Hotel Management System

CIo de 500+ habitación Hotel de marca en Muntinlupa (Philippines)

Stability and flexibility is still the strength of this System, broad interfacing capability with major 3rd party provider will not be a problem

Accurate PMS Backend Reports

Finance Manager de 100 to 199 habitación Hotel de lujo en Pasay (Philippines)

With proper configuration and mapping Opera helps operate with efficiency and accuracy. Opera design to connect members of the hotel with their operation information and can easily adapt the process.

OPERA PMS EXCELLENT APP

Sistem Administrator de 500+ habitación Hotel de aeropuerto/Conferencias en Olmué (Chile)

It is the best product for hotel management. The Configuration and integration with other systems is very reliable. at user level easy to operate

Director of IT

Director of IT de 200 to 499 habitación Cama y desayuno & Posada en Guang Zhou Shi (China)

Windows are very diversity , simple and convenient. Have a powerful database, almost no downtime 。 Revenue data analysis is very detailed .

Opera Cloud PMS

Meeting Manager de 75-99 habitación Hotel en el centro de la ciudad en Torrette (Italy)

hace 9 días

The hyperlink on different filelds can make you access to different functions over the system.The impact when you log in to the PMS is intuitive. I liked the training sessions and the consultant who made it. There are lots of things to do in the system, including OSEM capabilities.

Compañía	Funcionalidad
SiteMinder 91% recomendada por 1428 hoteles	Administradores de canales +2 more
OTA Insight 96% recomendada por 973 hoteles	Tasa de compras e inteligencia de mercado +2 more
Canary Technologies 96% recomendada por 518 hoteles	Seguridad cibernética y prevención de fraude +4 more
Esta integración no ha sido verificada por Oracle Hospitality aún. RoomRaccoon 97% recomendada por 509 hoteles
hotelkit 95% recomendada por 479 hoteles	Herramientas de colaboración del personal +2 more
IDeaS 92% recomendada por 467 hoteles	Sistemas de gestión de ingresos +2 more
RateGain 93% recomendada por 399 hoteles	Administradores de canales
Profitroom 95% recomendada por 363 hoteles	CRM hotelero y marketing por correo electrónico +2 more
Bookassist 95% recomendada por 360 hoteles	Motor de reservas +3 more
TrustYou 88% recomendada por 339 hoteles	Encuestas y comentarios de los huéspedes

Descubrir Aplicaciones

Recursos

Obtener Consejos

Facturación directa

Informes RevPaR y ADR

Multi moneda

Transactional Emails (booking, folios, etc)

Auditoría nocturna automatizada

Comunicación con invitados (mensajería SMS)

Marketing por correo electrónico nativo

Perfiles de invitados

CRM invitado

Vales de regalo

Gerente de Canal

Motor de reservas

Transactional Emails (booking, folios, etc)

Gestión centralizada de usuarios y roles

Plurilingüe

Comunicación con invitados (mensajería SMS)

Perfiles de invitados

Centralized Messaging

Transactional Emails (booking, folios, etc)

Notas y tareas del dispositivo móvil (voz a texto)

Aplicación movil

Auditoría nocturna automatizada

Vista de calendario

Plurilingüe

Task Management

Automated reminders

Perfiles de invitados

Tablet/Kiosk Check-in

Payment Requests

Centralized Messaging

Automated Space Optimization

Funcionalidad de grupo

Automated Space Optimization

Escáner de pasaporte e identificación integrado

Registro digital

Guest App

Online Check-in

Online Checkout

Guest Messaging

Transactional Emails (booking, folios, etc)

ID Scanning & Registration Pre-fill

Lobby Kiosk

Módulo de limpieza

Housekeeping Mobile App

Real-Time Status Updates

Automated Assignments

Real Time Reporting

Shift Planning

Employee Messaging

Online Checkout

Terminal de pago y lector de tarjetas integrados

Facturación directa

Multi moneda

Procesando pago

Payment Requests

Informes RevPaR y ADR

Vales de regalo

Gerente de Canal

CRS integrado

Drag-n-Drop Tapechart

Rate Management

Automated Space Optimization

Rules Based Room Assignments

Transactional Emails (booking, folios, etc)

Informes RevPaR y ADR

Tarifas personalizadas

Seguimiento de ingresos auxiliares

Módulo de gestión de ingresos

Base Pricing

PCI Compliant

GDPR Compliant

SOC2 Complaint

Tax Configuration

Soporte en línea 24 horas al día, 7 días a la semana

Módulo de Spa y Bienestar

Epopeya

Gestión de reservas