Declutter everything—scheduling, tracking, and even the most complex cleaning needs.
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HelloShift Housekeeping
4.6 (21 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
HelloShift Housekeeping
Unranked in Housekeeping Software
AI-powered housekeeping with optimized room assignments, real-time status tracking, and mobile checklists - 30% faster turnover
93% recommended by 106 hotels
More than 50% of HelloShift’s reviews come from United States.
What is HelloShift?
Founded in 2014 | Headquarters in San Francisco (United States) | 3 employees
HelloShift Housekeeping is a housekeeping management software that optimizes room assignments using AI to ensure priority, zone, and credit-based workload distribution. It seamlessly integrates with over 40 property management systems (PMS), providing real-time room status updates for both the front desk and housekeeping teams. The platform enhances efficiency with a mobile app for housekeepers, featuring digital checklists, room timers, photo documentation, and inspection workflows. This results in 30% faster room turnover, a 7.4% reduction in housekeeping costs, and significantly improved cross-departmental communication.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of HelloShift products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
HelloShift Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
HelloShift Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by HelloShift
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
HelloShift's Provided Description:
"HelloShift Housekeeping Management uses AI-powered room assignment optimization to balance workloads by priority, zone, and credit-based distribution. Real-time room status syncs with your PMS so front desk and housekeeping always see the same picture. Housekeepers use a mobile app (iOS/Android) with digital checklists, room timers, photo documentation, and inspection workflows. Results: 30% faster room turnover, 7.4% decrease in housekeeping costs, and 90% boost in cross-departmental communication. Part of the AI-powered HelloShift hotel operations platform. Integrates with 40+ PMS systems."
FAQs
HelloShift Housekeeping Alternatives
Not sure if HelloShift is right for your hotel? Here are similar Housekeeping Software vendors that could be a good fit for your hotel:
Capabilities
Real-time room status across the property
Real-time room status across the property
Every room status -- clean, inspected, dirty, DND, out of order -- updates live from housekeeper phones to the front desk dashboard and back to the PMS. Front desk sees clean rooms instantly, guests get faster early check-in, and supervisors spot stalled rooms before checkout rush hits. Replaces paper room reports and walkie-talkie status updates.
Housekeeping mobile app for room attendants
Housekeeping mobile app for room attendants
Room attendants get the day list, linen counts, special requests, and guest preferences on their own phone -- no shared clipboard, no paper sheets. Swipe to change room status, snap a photo for any maintenance issue, and message supervisors without switching apps. Works offline; syncs when signal returns.
Housekeeping automation rules
Housekeeping automation rules
Rules auto-assign rooms by section, stay type, or VIP status the moment the reservation or PMS status changes -- no morning huddle required. Auto-escalate rooms idle beyond SLA, auto-split rooms when coverage is thin, auto-route deep-clean and maintenance holds. Reduces supervisor time on scheduling by 3-5 hours per week.
Room priority and reassignment on the fly
Room priority and reassignment on the fly
Early check-in request, VIP arrival, or sudden short-staffing: supervisors reprioritize rooms in one tap; affected housekeepers see the new order on their phones instantly. Stalled rooms auto-escalate. Drag-and-drop reassignment for call-outs or split duty. Eliminates "who is cleaning what?" phone-tag across the property.
Room timer and labor-cost tracking
Room timer and labor-cost tracking
Each room cleaning is timed automatically -- start when the housekeeper opens the door, stop on inspection-ready. Managers see actual vs. target minutes by room type, by attendant, by shift. Spot training gaps, underbidding on stayover vs. checkout cleans, and labor-cost drift before it hits the P&L. Gamifies performance for housekeepers who want to beat their own times.
Features
Inspections & Checklists
4/5 features
Scheduling
4/5 features
Workflow Automation
4/5 features
Messaging & Collaboration
4/5 features
Analytics & Reporting
4/5 features
Usability
4/5 features
Available Add-ons & Modules
Maintenance ticketing and work orders
Hotel Maintenance Software
Housekeepers flag maintenance issues from any room -- broken AC, dripping faucet, torn upholstery -- with a photo and one tap. Tickets route to maintenance staff instantly; status flows back to the front desk so early check-in decisions use current data. Preventive maintenance schedules live in the same feed. Eliminates paper logs and the "did anyone report that?" guessing game.
HelloShift Reviews Summary
Ease of Use
4.8/5
Customer Support
4.7/5
ROI
4.8/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, HelloShift Housekeeping is the #15 most trending product in the Housekeeping Software category (out of 36) and the #603 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreHelloShift has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
HelloShift Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Hotelier Rating
Looking for specific info?
10
Amazing Product
Group Sales & Service Manager from 100 to 199 room Resort in Folly Beach (United States)
Verified
5 years ago
This tool has made us able to hold our staff accountable on day to day task. This also helps with communication to the guests! We have been able to make this accessible on everyone devices they use daily which increases the communication levels with staff and customers!
United States
United States
Group Sales & Service Manager
Large Hotel
7
It's very user friendly
from 100 to 199 room Resort in Folly Beach (United States)
Verified
5 years ago
It's very easy to communicate with guests. It's a great way to share information with co-workers as well. Super eary
United States
United States
Large Hotel
10
Easy communication amongst employees/guests
from 25-49 room Boutique in Coeur d'Alene (United States)
Verified
5 years ago
I like that HelloShift Prevents any potential issues with upcoming reservations.
Guests feel important and that their needs are being met.
United States
United States
Small Hotel
10
Great Service For Hotel Staff
General Manager from 50-74 room Bed & Breakfast & Inn in Marana (United States)
Verified
5 years ago
I love how easy the website is to use. I also love how it opens up communication between all staff members at our hotel property.
United States
United States
General Manager
Mid-Sized Hotel
10
All inclusive web app
from 25-49 room Bed & Breakfast & Inn in Hopkins (Belize)
Verified
5 years ago
* Personable- there is always someone there to answer the questions or solve problems in a rather quick time frame.
* Reliable- makes communicating with staff as well as customers an ease and the notification allows that we never miss a chat.
*Accessibility- being a web service we are not limited by where we can access the app. nor are...
Belize
Belize
Small Hotel
10
Easy to navigate and be Efficient
from 50-74 room Bed & Breakfast & Inn in Daytona Beach (United States)
Verified
5 years ago
Hello shift is very simple and straightforward it’s easy to navigate due to the simple layout. I never experience any issues it’s a great tool to keep us updated as a team.
United States
United States
Mid-Sized Hotel
10
Love it
from 50-74 room Boutique in Chico (United States)
Verified
5 years ago
- Great cross-shift communicator
- private messages and tasks very useful
- app well designed
- Very user friendly and a lot of the tools help out, even if not used every single day.
-I love the reviews being posted on there!
United States
United States
Mid-Sized Hotel
4
It is an ok system
Manager from 25-49 room Boutique in Valle (United States)
Verified
5 years ago
Ability to communicate with guest fast and effectively. I like the ability to put task in for my staff and they can see it and take care of the issues with out having to talk face to face.
United States
United States
Manager
Small Hotel
9
Easy to use and pretty dependable for all departments!
General Manager from 100 to 199 room Bed & Breakfast & Inn in Irvine (United States)
Verified
5 years ago
Ease of set up and if you have a dependable wifi network, it works great. Also, being able to use on phones is great because with youth, they love to use their phones :)
United States
United States
General Manager
Large Hotel
10
Great hotel support
from 100 to 199 room Bed & Breakfast & Inn in Tauranga (New Zealand)
Verified
5 years ago
Its easy to use and easy to communicate, well done on creating this app. Couldnt do without it.amazing platform. Kudos
New Zealand
New Zealand
Large Hotel
- 1
- 2
- 3
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
HelloShift does a really good job keeping everything together in threads. A single user, or team, has a feed where they can see assigned tasks or related "posts". Communicating with guests via SMS, Whatsapp, or Email is simple in HelloShift. Assign tasks automatically or manually while communicating with guests.
Showing all answers to: "What does this product or service do well?"
HelloShift does a really good job keeping everything together in threads.
A single user, or team, has a feed where they can see assigned tasks or related "posts".
Communicating with guests via SMS, Whatsapp, or Email is simple in HelloShift. Assign tasks automatically or manually while communicating with guests.
Question:
What differentiates this product or service from the competition?
Answer:
The user experience is what differentiates HelloShift from the competition. If you have ever used a social media platform like LinkedIn or Facebook, you will understand HelloShift. I was able to quickly grasp how to use the system. For example, " @housekeeping room #102 needs more towels ".
Showing all answers to: "What differentiates this product or service from the competition?"
The user experience is what differentiates HelloShift from the competition.
If you have ever used a social media platform like LinkedIn or Facebook, you will understand HelloShift. I was able to quickly grasp how to use the system.
For example, " @housekeeping room #102 needs more towels ".
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Consider using HelloShift to consolidate your housekeeping, task management, maintenance, checklist, lost & found, guest mail, registration card, and even guest/internal communication needs. There may be more they can do for your property.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Consider using HelloShift to consolidate your housekeeping, task management, maintenance, checklist, lost & found, guest mail, registration card, and even guest/internal communication needs. There may be more they can do for your property.
Recommended by
CASEY WARD
PRODUCT MARKETING MANAGER
@
CLOUDBEDS
CASEY WARD
PRODUCT MARKETING MANAGER
@
CLOUDBEDS
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Support
Verified Support
HelloShift has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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Ease of Use
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