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HelloShift Housekeeping
4.7 (30 REVIEWS)
HT Score
77 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
HelloShift Housekeeping
Ranked 10 (out of 37) in Housekeeping Software
Housekeeping with live PMS room status and mobile checklists
93% recommended by 112 hotels
More than 50% of HelloShift’s reviews come from United States.
Bell - AI powered product analyst
I analyzed all of HelloShift’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
HelloShift is praised as a hotel operations hub that strengthens shift-to-shift communication, keeps staff aligned on updates, and reduces missed information across departments. Reviewers say it helps hotels improve accountability and teamwork through one centralized place for announcements and reminders, with features like Lost and Found adding practical day-to-day value.
What Types of Hotels HelloShift is Popular For
Size
21 | Small (10-49 room)
76 | Mid-Sized (50-99 room)
115 | Large (100-499 room)
5 | X-Large (500+ room)
Country
204 | United States
4 | Singapore
4 | New Zealand
2 | Mexico
2 | Belize
1 | Nigeria
1 | Canada
1 | United Kingdom
1 | Bahamas
Type
135 | Boutique Hotels
107 | Branded Hotels
86 | Bed & Breakfast & Inns
77 | Airport/Conference Hotels
76 | City Center Hotels
75 | Resorts
60 | Limited Service & Budget Hotels
59 | Luxury Hotels
23 | Extended Stay & Serviced Apartments
18 | Motels
16 | Vacation Rentals & Villas
11 | Hostels
10 | Casinos
1 | RV Parks & Campgrounds
Region
207 | North America
4 | Asia Pacific
4 | Oceania
3 | Central America
1 | Europe
1 | Africa
Category
189 | Staff Collaboration Tools
125 | Guest Messaging Software
58 | Hotel Chatbots
28 | Housekeeping Software
Didn’t find what you were looking for?
What is HelloShift?
Founded in 2014 | Headquarters in San Francisco (United States) | 3 employees
HelloShift Housekeeping is a PMS-neutral housekeeping management software that connects housekeeping, front desk, and guest communication in one app. It syncs room status with 40+ PMSs, automatically generates cleaning tasks, and removes the need for separate logins or third-party tools. Housekeepers use a mobile app with checklists, timers, photos, and inspections, while managers can assign rooms by priority and zone to balance workloads and speed up turnover.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of HelloShift products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
HelloShift Reviews Analyzed: 1
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
HelloShift Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by HelloShift
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
HelloShift's Provided Description:
"PMS-neutral housekeeping in the same app as the front desk and the guest: room status syncs from 40+ PMSs, tasks auto-generate, no second login, no separate vendor. Room assignments balance workloads by priority and zone, and housekeepers work from a mobile app with checklists, timers, photos and inspections. Results: 30% faster room turnover."
FAQs
HelloShift Housekeeping Alternatives
Not sure if HelloShift is right for your hotel? Here are similar Housekeeping Software vendors that could be a good fit for your hotel:
Capabilities
Real-time room status across the property
Real-time room status across the property
Every room status -- clean, inspected, dirty, DND, out of order -- updates live from housekeeper phones to the front desk dashboard and back to the PMS. Front desk sees clean rooms instantly, guests get faster early check-in, and supervisors spot stalled rooms before checkout rush hits. Replaces paper room reports and walkie-talkie status updates.
Housekeeping mobile app for room attendants
Housekeeping mobile app for room attendants
Room attendants get the day list, linen counts, special requests, and guest preferences on their own phone -- no shared clipboard, no paper sheets. Swipe to change room status, snap a photo for any maintenance issue, and message supervisors without switching apps. Works offline; syncs when signal returns.
Housekeeping automation rules
Housekeeping automation rules
Rules auto-assign rooms by section, stay type, or VIP status the moment the reservation or PMS status changes -- no morning huddle required. Auto-escalate rooms idle beyond SLA, auto-split rooms when coverage is thin, auto-route deep-clean and maintenance holds. Reduces supervisor time on scheduling by 3-5 hours per week.
Room priority and reassignment on the fly
Room priority and reassignment on the fly
Early check-in request, VIP arrival, or sudden short-staffing: supervisors reprioritize rooms in one tap; affected housekeepers see the new order on their phones instantly. Stalled rooms auto-escalate. Drag-and-drop reassignment for call-outs or split duty. Eliminates "who is cleaning what?" phone-tag across the property.
Room timer and labor-cost tracking
Room timer and labor-cost tracking
Each room cleaning is timed automatically -- start when the housekeeper opens the door, stop on inspection-ready. Managers see actual vs. target minutes by room type, by attendant, by shift. Spot training gaps, underbidding on stayover vs. checkout cleans, and labor-cost drift before it hits the P&L. Gamifies performance for housekeepers who want to beat their own times.
Features
Inspections & Checklists
4/5 features
Scheduling
4/5 features
Workflow Automation
4/5 features
Messaging & Collaboration
4/5 features
Analytics & Reporting
4/5 features
Usability
4/5 features
Available Add-ons & Modules
Maintenance ticketing and work orders
Hotel Maintenance Software
Housekeepers flag maintenance issues from any room -- broken AC, dripping faucet, torn upholstery -- with a photo and one tap. Tickets route to maintenance staff instantly; status flows back to the front desk so early check-in decisions use current data. Preventive maintenance schedules live in the same feed. Eliminates paper logs and the "did anyone report that?" guessing game.
Q4 '26 Housekeeping Software Survey Insights
Is HelloShift a good fit for your hotel?
Rank
Hotel size
Popular alternatives
#2
of 16
Mid-sized
93%
(171)
hotelkit is a top Housekeeping Software pick among mid-sized hotels on HotelTechReport, praised for its ability to enhance internal communication and streamline daily operations, making it easier for housekeeping teams to manage tasks and updates efficiently.
Mid-sized
93%
(171)
#2
of 16
hotelkit is a top Housekeeping Software pick among mid-sized hotels on HotelTechReport, praised for its ability to enhance internal communication and streamline daily operations, making it easier for housekeeping teams to manage tasks and updates efficiently.
Rank
Hotel type
Popular alternatives
#2
of 12
Airport/Conference Hotels
93%
(87)
hotelkit is a top Housekeeping Software pick among Conference on HotelTechReport, praised for its ability to enhance internal communication, which allows staff to share requests and important information in real time. This capability leads to a noticeable time saving of nearly 3,000 hours per year for hotel operations.
#2
of 15
Bed & Breakfast & Inns
96%
(69)
hotelkit is a top Housekeeping Software pick among Bed-N-Breakfast on HotelTechReport, providing a powerful tool for task organization that ensures housekeepers can track room status and manage cleaning schedules effectively, which "helps tackle hick-ups or challenges in advance."
#2
of 15
Boutique Hotels
96%
(107)
hotelkit is a top Housekeeping Software pick among boutique hotels on HotelTechReport for its real-time visibility of room statuses, which enhances collaboration between teams and virtually eliminates misunderstandings. Hoteliers appreciate how it "significantly improves communication" and helps streamline daily operations.
Airport/Conference Hotels
93%
(87)
#2
of 12
hotelkit is a top Housekeeping Software pick among Conference on HotelTechReport, praised for its ability to enhance internal communication, which allows staff to share requests and important information in real time. This capability leads to a noticeable time saving of nearly 3,000 hours per year for hotel operations.
Bed & Breakfast & Inns
96%
(69)
#2
of 15
hotelkit is a top Housekeeping Software pick among Bed-N-Breakfast on HotelTechReport, providing a powerful tool for task organization that ensures housekeepers can track room status and manage cleaning schedules effectively, which "helps tackle hick-ups or challenges in advance."
Boutique Hotels
96%
(107)
#2
of 15
hotelkit is a top Housekeeping Software pick among boutique hotels on HotelTechReport for its real-time visibility of room statuses, which enhances collaboration between teams and virtually eliminates misunderstandings. Hoteliers appreciate how it "significantly improves communication" and helps streamline daily operations.
Rank
Region
Popular alternatives
#7
of 9
North America
96%
(18)
Flexkeeping is a top Housekeeping Software pick among North America on HotelTechReport for its ability to facilitate real-time communication among staff, allowing for efficient task management and reducing the need for phone calls. This functionality significantly enhances operational effectiveness for mid-sized hotels.
North America
96%
(18)
#7
of 9
Flexkeeping is a top Housekeeping Software pick among North America on HotelTechReport for its ability to facilitate real-time communication among staff, allowing for efficient task management and reducing the need for phone calls. This functionality significantly enhances operational effectiveness for mid-sized hotels.
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HelloShift Reviews Summary
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.8/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, HelloShift Housekeeping is the #7 most trending product in the Housekeeping Software category (out of 37) and the #347 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreHelloShift has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
HelloShift Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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No matching results
Compare HelloShift to Top Alternatives
Housekeeping tool by hotelkit
Smarter Housekeeping. Better Operations. Happier Guests.
Want to find out if HelloShift is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Looking for specific info?
10
Very convenient and user friendly for everyone
Housekeeping supervisor from 200 to 499 room Boutique in Boca Raton (United States)
Verified
1 days ago
Very convenient and user friendly. Everyone really enjoy it even if you don't speak no English you can use it.
United States
United States
Housekeeping supervisor
Large Hotel
10
Extremely useful and efficient for completing work tasks
Front Desk from 200 to 499 room Boutique in Boca Raton (United States)
Verified
3 days ago
I like the way it is extremely useful. I can say it is truly efficient for completing task around work.
United States
United States
Front Desk
Large Hotel
10
Real-time housekeeping tracking with useful translation — but weak timestamps
Housekeeping Manager from 75-99 room Limited Service & Budget Hotel in Steamboat Springs (United States)
Verified
3 days ago
I like being able to track services in real time. It is very helpful to see where the teams are at all times. We only have 80 units but each are 4 bedroom, 4 bath with full kitchens, so it is a large property. I also like that we can get past the language barrier with communication between the housekeepers and the front desk. In the past, w...
United States
United States
Housekeeping Manager
Mid-Sized Hotel
10
Easy shift handoffs — older notes are hard to find
Front desk supervisor from 200 to 499 room Boutique in Boca Raton (United States)
Verified
3 days ago
What I like most about HelloShift is how easy it makes shift handoffs. As a front desk supervisor, I can leave updates about guest requests and maintenance issues in one place, so the next shift knows what’s been handled and what still needs follow-up.
United States
United States
Front desk supervisor
Large Hotel
8
User-friendly mobile app — but PMS integration would help
General Manager from 25-49 room Boutique in Pittsfield (United States)
Verified
3 days ago
The system is user friendly, and it has a mobile app which doesn't clutter up space with unnecessary flash or spectacle.
United States
United States
General Manager
Small Hotel
10
Great team communication — overdue tasks are tedious to clear
Front desk agent from 75-99 room Bed & Breakfast & Inn in San Antonio (United States)
Verified
3 days ago
Hello-shift has been a great communication feature for our team. Especially with creating tasks and using the guest messaging feature.
United States
United States
Front desk agent
Mid-Sized Hotel
10
Convenient communication that keeps teams on the same page
Front Desk Agent from 200 to 499 room Bed & Breakfast & Inn in Holtsville (United States)
Verified
3 days ago
I love the convenience of it. Apps like Lost and Found help a lot.
I actually used it on my shift last night.
I 1,000% would recommend it!
United States
United States
Front Desk Agent
Large Hotel
10
Easy staff communication and lost-and-found tracking — templates would help
Front desk from 200 to 499 room Bed & Breakfast & Inn in Holtsville (United States)
Verified
3 days ago
I like that it's easy to communicate with other staff members, and also it's easy to navigate with lost and found items.
United States
United States
Front desk
Large Hotel
10
Amazing Product
Group Sales & Service Manager from 100 to 199 room Resort in Folly Beach (United States)
Verified
5 years ago
This tool has made us able to hold our staff accountable on day to day task. This also helps with communication to the guests! We have been able to make this accessible on everyone devices they use daily which increases the communication levels with staff and customers!
United States
United States
Group Sales & Service Manager
Large Hotel
7
It's very user friendly
from 100 to 199 room Resort in Folly Beach (United States)
Verified
5 years ago
It's very easy to communicate with guests. It's a great way to share information with co-workers as well. Super eary
United States
United States
Large Hotel
- 1
- 2
- 3
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
HelloShift does a really good job keeping everything together in threads. A single user, or team, has a feed where they can see assigned tasks or related "posts". Communicating with guests via SMS, Whatsapp, or Email is simple in HelloShift. Assign tasks automatically or manually while communicating with guests.
Showing all answers to: "What does this product or service do well?"
HelloShift does a really good job keeping everything together in threads.
A single user, or team, has a feed where they can see assigned tasks or related "posts".
Communicating with guests via SMS, Whatsapp, or Email is simple in HelloShift. Assign tasks automatically or manually while communicating with guests.
Question:
What differentiates this product or service from the competition?
Answer:
The user experience is what differentiates HelloShift from the competition. If you have ever used a social media platform like LinkedIn or Facebook, you will understand HelloShift. I was able to quickly grasp how to use the system. For example, " @housekeeping room #102 needs more towels ".
Showing all answers to: "What differentiates this product or service from the competition?"
The user experience is what differentiates HelloShift from the competition.
If you have ever used a social media platform like LinkedIn or Facebook, you will understand HelloShift. I was able to quickly grasp how to use the system.
For example, " @housekeeping room #102 needs more towels ".
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Consider using HelloShift to consolidate your housekeeping, task management, maintenance, checklist, lost & found, guest mail, registration card, and even guest/internal communication needs. There may be more they can do for your property.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Consider using HelloShift to consolidate your housekeeping, task management, maintenance, checklist, lost & found, guest mail, registration card, and even guest/internal communication needs. There may be more they can do for your property.
+ 0
recommend
Recommended by
CASEY WARD
PRODUCT MARKETING MANAGER
@
CLOUDBEDS
CASEY WARD
PRODUCT MARKETING MANAGER
@
CLOUDBEDS
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HelloShift Integrations
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Support
Verified Support
HelloShift has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
Verified
0 seconds ago
Products Reviewed
What do you like most?
What do you dislike or think could be improved?
0.0
Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
Implementation
0.0/5
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