GuestCentric (Booking Engine)

Ranked 10 (out of 118) in Booking Engine

Booking Engine

Compel guests to book with an extraordinary shopping experience and the best hotel booking system

Ratings Snapshot

Certificate of Excellence

Read 75 reviews

#10 Popularity index

HT SCORE

76 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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GuestCentric (Booking Engine) has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #10 out of 118 in Booking Engine

Ease of Use

4.6/5

ROI

4.5/5

Implementation

4.6/5

Customer Support

4.8/5

GuestCentric’s customer support processes haven’t yet been verified by Hotel Tech Report.

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GuestCentric (Booking Engine) Overview

Top Alternative: SiteMinder Booking Engine

GuestCentric (Booking Engine) Overview

Our booking system provides guests instant gratification. The original rates and availability calendar allows users to identify the most attractive offers at a glance and ground-breaking customer journey management with website funnels allows guests to book the best offers with just one click. And you can collect securely with tens of payment methods, fully automated. GuestCentric packages and pro...

About GuestCentric

Founded in 2006 | Headquarters in San Diego United States | 59 employees

1/3

Integrates with

Property Management Systems
Revenue Management Systems
Channel Managers

Browse integrations (46 verified)

Pros & Cons

93% recommend

sales & revenue in

the cliente support/ the persons who allways help me with my questions / they are very kind and professional .

Founder & CEO

This is a company we have been working with since we launch the AlmaLusa Brand back in 2016. There's no doubt to us the great decision and results achieved with Guestcentric resources, teams, and leadership. The friendl...

Manager

Thomas Allen is dedicated to my property. I really feel supported. Not only does he help me navigate the system he offers strategic solutions to help drive revenue and keep me creative. Easy to use intuitive outstan...

Sales Dep.

Website more responsive and easy to work with. Because i´m not a programmer, sometimes it is difficult to understand it.

Office and Marketing Assistant

I don't have anything to point out. I've been working with GuestCentric for a while and couldn't be happier about their services.

Manager

I would give more information during the website design process in order to let people know how it is evolving.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

I appreciate the customer support from the Development team and the quality call that is made for the integration with Quicktext to make sure that nothing is missed or overlooked. The integration is very thorough to ensure that any add-on integration like ours is an enhancement and does not eat awa...

by Jasser Amri (Quicktext) on December 10, 2021

See more answers (5)

Showing all answers to: "What does this product or service do well?"

Manuel Moualek Product Implementation Manager @ Triptease

November 25, 2020, Manuel heard from clients about the

GuestCentric offers hotels an all-in one solution with respect to the website and booking engine, both of which are very sleek in design and offer a great user experience to online guests. Their system makes it very easy for their customers to have full contro...

Pau Ferret Chief Revenue Officer @ 123COMPARE ME

November 20, 2020, Pau occassionaly uses the

- Simplified and holistic One-Stop-Shop - Intuitive Rates & Availability calendar - Personalized shopping recovery & shopping activation widgets. - Extras and add-ons to attract guests, early bird and last-minute deals, and extended-stay discounts to increase ...

João Freitas Head of Business Development @ HiJiffy

November 18, 2020, João heard from clients about the

GuestCentric helps you having more direct bookings by making use of the latest technology. With GuestCentric, hoteliers can concentrate on creating amazing guest experiences. Really good usability and user experience!

Rita Machado VP of Sales & Marketing @ Great Hotels of the World

November 16, 2020, Rita regularly uses the

GuestCentric booking engine is quite simply focused on generating and optimizing revenue. Both the technology and the teams are focused on the entire online customer journey, not just the booking engine itself. And that makes all the difference.

Rita Machado VP of Sales & Marketing @ Great Hotels of the World

November 16, 2020, Rita regularly uses the

Question:

What differentiates this product or service from the competition?

Answer:

Kudos, for the quality call that is made regarding the integration with Quicktext. That was a very detailed focused approach to Quality. The UX on the booking engine is very different from anything I have seen on another booking engine. Seeing the booking calendar and the rates at the same time is...

by Jasser Amri (Quicktext) on December 10, 2021

See more answers (5)

Showing all answers to: "What differentiates this product or service from the competition?"

Manuel Moualek Product Implementation Manager @ Triptease

November 25, 2020, Manuel heard from clients about the

It appears to me that GuestCentric is consistently improving their software and adding new features for hotels. I've also found that their customer care is splendid with their partner hotels and other partners equally.

Pau Ferret Chief Revenue Officer @ 123COMPARE ME

November 20, 2020, Pau occassionaly uses the

- Visitors can easily identify the most attractive offers at a glance and complete a booking with 1 click on any device. - Rate parity insights help that the best deal is being promoted right on our own website.

João Freitas Head of Business Development @ HiJiffy

November 18, 2020, João heard from clients about the

All a team of hospitality experts, willing to give the extra mile for their clients with a really good return-on-the investment, accordingly with the clients that we have in common. When you're a market leader in a market, that doesn't come by luck.

Rita Machado VP of Sales & Marketing @ Great Hotels of the World

November 16, 2020, Rita regularly uses the

Service and more service. The GuestCentric team are approachable and flexible, which is a great plus. They share insights and market data regularly, helping us to forge ahead as well. Plus they roll out online training sessions on various relevant topics and t...

Rita Machado VP of Sales & Marketing @ Great Hotels of the World

November 16, 2020, Rita regularly uses the

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I have nothing to mention regarding this as we just made it through with our first integration for our first client. The whole integration experience is very great. Great help from the development team and sales teams as well who keep an eye on the whole process.

by Jasser Amri (Quicktext) on December 10, 2021

See more answers (5)

Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"

Manuel Moualek Product Implementation Manager @ Triptease

November 25, 2020, Manuel heard from clients about the

I've found that GuestCentric have a great relationship with their partner hotels and they have exemplary customer service. If considering GC, I would recommend knowing exactly what functionalities you are looking for in a booking engine and have those specific...

Pau Ferret Chief Revenue Officer @ 123COMPARE ME

November 20, 2020, Pau occassionaly uses the

Stay in contact with their sales and support team. They are very friendly and helpful. They are a source of great opportunities for your company. Even if Guestcentric is one of the biggest booking-engine companies around, they take care of independent hotels a...

João Freitas Head of Business Development @ HiJiffy

November 18, 2020, João heard from clients about the

GuestCentric is constantly updating and improving its software on an ongoing basis, always looking for new features that are interesting for their clients. So, I would suggest to give a try and at least see a demo.

Rita Machado VP of Sales & Marketing @ Great Hotels of the World

November 16, 2020, Rita regularly uses the

Book a demo and try the booking engine. Before that, ask your team what pain points they have with the current set up and what their "wish list" would be to improve. Then compare that to the GuestCentric experience.

Rita Machado VP of Sales & Marketing @ Great Hotels of the World

November 16, 2020, Rita regularly uses the

+ 3 recommend

Recommended by

Jasser Amri Head of Account Managers @ Quicktext

Manuel Moualek Product Implementation Manager @ Triptease

Pau Ferret Chief Revenue Officer @ 123COMPARE ME

João Freitas Head of Business Development @ HiJiffy

Rita Machado VP of Sales & Marketing @ Great Hotels of the World

Show More (1)

Are you a consultant or vendor that recommends GuestCentric? Leave a recommendation

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Features

View all (9)

Merchandising & Packages

4/5 features

Room substitutions

Maximise direct bookings and increase revenues during busy periods by providing guests with increased availability for longer length of stay bookings.
Multi-room bookings

Drive more bookings with a flexible date calendar that gives guests the ability to book multiple rooms in a single reservation.
Flat, floating and discounted rates
Pooled inventory
Special offers & discounts
Customizable add-ons

Showcase and sell extra services, products or experiences via your booking engine for guests to add-on to their booking and increase average order value.
Meal plans

Allows hotels to offer additional meal options to guests across every day of their stay, with the total price updated dynamically providing a creative work around to be able to break rate parity, increase conversion and increase average booking value.

Upselling & Cross Selling

4/5 features

Multi-room bookings

Drive more bookings with a flexible date calendar that gives guests the ability to book multiple rooms in a single reservation.
Room substitutions

Maximise direct bookings and increase revenues during busy periods by providing guests with increased availability for longer length of stay bookings.
Gift Vouchers

Sell gift cards and vouchers through your hotel's website that can be redeemed via your booking engine to generate revenue and new bookings through consumer gifting.
Booking abandonment recapture

Automatically send branded, high-converting reminder emails to visitors that start to book a reservation on your site, but leave without completing it.
Customizable add-ons

Showcase and sell extra services, products or experiences via your booking engine for guests to add-on to their booking and increase average order value.
Special offers & discounts
Meal plans

Allows hotels to offer additional meal options to guests across every day of their stay, with the total price updated dynamically providing a creative work around to be able to break rate parity, increase conversion and increase average booking value.
Alternative accommodation recommendations (when no availability)

Hotel can recommend alternative partner hotels when there is no availability which helps retain direct bookers within the direct hotel community.

Conversion

4/5 features

Mobile optimized/responsive
Special offers & discounts
Urgency messaging
Booking abandonment recapture

Automatically send branded, high-converting reminder emails to visitors that start to book a reservation on your site, but leave without completing it.
Multi-room bookings

Drive more bookings with a flexible date calendar that gives guests the ability to book multiple rooms in a single reservation.
Room substitutions

Maximise direct bookings and increase revenues during busy periods by providing guests with increased availability for longer length of stay bookings.
A/B testing & optimization
Price comparison widget

Showcase live real time rates on OTA like Booking and Expedia to reassure bookers that they're getting the best rate to encourage them to convert and book.
Multi-lingual
Conversion rate reports

Real time booking engine conversion rate analytics
Facebook conversion tracking

Measure and optimize your marketing campaigns across Facebook and Instagram.
Customizable exit intent modals

Convert bookers who are about to leave your booking engine by showing them an offer or getting them to input their email to get updates about new deals to capture their contact info and increase your chances of converting them in the future.
Form autofill

Automatically repopulate abandoned form fields.
Flexible dates

Enhance direct bookings by enabling guests to easily browse hotel rates, gaining quick access to best room rates and special offer availability
Rate plan comparisons

Showcase multiple rate plans with side-by-side comparison to sell more rooms by offering various rate plans, like breakfast included, early-bird rate, extended-stay discounts, upgrades, and more.
Google Hotel Ads Bookings

Integrate your booking engine and availability with Google Hotel Ads to drive more direct bookings to your website from travel searches on Google.
Tripadvisor Bookings

Integrate your booking engine and availability with Tripadvisor to drive more direct bookings to your website from travel searches on Tripadvisor.

Payments

4/5 features

Multi-currency
Apple Pay
Google Pay
Paypal
PCI Compliance
PayU
Stripe

Transactional Emails

4/5 features

Booking abandonment recapture

Automatically send branded, high-converting reminder emails to visitors that start to book a reservation on your site, but leave without completing it.
Post-stay emails
Pre-stay emails
Confirmation emails

Reporting & Analytics

4/5 features

Automated reporting
Conversion rate reports

Real time booking engine conversion rate analytics
Referral Reporting

See where your bookings are coming from with referral source traffic analytics.
Google Analytics tracking

Use Google Analytics to track and generate reports on every shopper that passes through your booking engine.

Tax & Compliance

4/5 features

PCI Compliance
ADA Compliant
Tariffs

The ability for hotels to be able to customize taxes/tariffs to meet, charge for and display local market taxation and regulations.
Multi-currency
GDPR compliant

Other

3/3 features

Loyalty program integration

Integrate with casino management systems and hotel/apartment loyalty programs to allow guests to book offers online specific to their loyalty accounts
Website Integration

Seamlessly integrates into any existing website
Social Media Integration/Bookings

Seamless integration with Facebook Instagram, Twitter, Google+, youtube, FourSquare and LinkedIn Business pages to capture paid social, word-of-mouth, influencer and organic social direct reservations