GuestCentric (Booking Engine)

Ranked 13 (out of 114) in Booking Engine

Booking Engine

Compel guests to book with an extraordinary shopping experience and the best hotel booking system

Ratings Snapshot

Certificate of Excellence
Read 70 reviews
92%
Recommend
HTR Score icon
HT SCORE
80 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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GuestCentric (Booking Engine) has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #13 out of 114 in Booking Engine

Ease of Use
4.5/5
ROI
4.4/5
Implementation
4.6/5
Customer Support
4.8/5
Verified Customer Support

GuestCentric’s customer support processes haven’t yet been verified by Hotel Tech Report.

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GuestCentric (Booking Engine) Overview

Top Alternative: SiteMinder Booking Engine

GuestCentric (Booking Engine) Overview

Our booking system provides guests instant gratification. The original rates and availability calendar allows users to identify the most attractive offers at a glance and ground-breaking customer journey management with website funnels allows guests to book the best offers with just one click. And you can collect securely with tens of payment methods, fully automated. GuestCentric packages and pro...

About GuestCentric

Founded in 2006 | Headquarters in San Diego United States | 59 employees
1/3

Integrates with

  • Distribution Channels
  • Booking Engine
  • Central Reservations Systems
Browse integrations (40 verified)

Pros & Cons

Like 92% recommend

Reservations from Boutique

you add your availability once and it shows in all channels. I am working more on it and it is easy.

Front Office Manager from Resort

Our new website and the new channel manager are very easy to manage. And also the customer service is the top.

Assistant Director from Boutique

- easy to use extranet - good support at support level - good help guide available to everyone - easy to understand at the customer level (they can immediately check availability and values ​​for the entire month usi...

Manager from Boutique

I would give more information during the website design process in order to let people know how it is evolving.

MANAGER from Boutique in

Perhaps some details can be improved, but that happens with all systems. I'm referring to the software, which sometimes has several paths towards the same goal and this confuses you if you don't have experience.

Reservations from Boutique

I am starting to discover this tool and I do not have much clear yet how to make vouchers, promos I think when i get used to it I could let you know if it was easy or need to be improved.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

GuestCentric offers hotels an all-in one solution with respect to the website and booking engine, both of which are very sleek in design and offer a great user experience to online guests. Their system makes it very easy for their customers to have full control over their website and booking engine....

by Manuel Moualek (Triptease) on November 25, 2020

See more answers (4)
Question:

What differentiates this product or service from the competition?

Answer:

It appears to me that GuestCentric is consistently improving their software and adding new features for hotels. I've also found that their customer care is splendid with their partner hotels and other partners equally.

by Manuel Moualek (Triptease) on November 25, 2020

See more answers (4)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I've found that GuestCentric have a great relationship with their partner hotels and they have exemplary customer service. If considering GC, I would recommend knowing exactly what functionalities you are looking for in a booking engine and have those specifically demo'ed, ensuring compatibility wit...

by Manuel Moualek (Triptease) on November 25, 2020

See more answers (4)
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+ 2 recommend
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GuestCentric Alternatives

SiteMinder Booking Engine

Drive more direct bookings to maximise your revenue. Connecting to our Booking Engine increases direct bookings by up to 43%. Connecting our Booking Engine to Google Hotels Ads increases bookings by up to 16%. Get more commission-free reservations through your hotel website and take charge of the guest experience

View GuestCentric alternatives

Find the perfect fit

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GETTING STARTED

Download the 2021 Booking Engine buyer’s guide

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Features

  • Mobile Optimized/Responsive
  • Wedding & Corporate Booking Modules
  • Tariffs
  • Room types
  • A.I. optimization
  • Urgency messaging
  • Pooled inventory
  • Automated reporting
  • Pre-stay emails
  • Post-stay emails
  • Automated reviews
  • Flat, Floating and Discounted Rates
  • Booking Abandonment Recapture
  • Price Comparison
  • Multi-room and Multi-rate plan booking
  • Loyalty program integration
  • Multi-currency
  • Multi-lingual
  • Special offers & discounts
  • Gift Vouchers
  • ADA Compliant
  • PCI Compliance
  • Website Integration
  • PCI-DDS Compliant Payments
  • Multi-room Bookings
  • Social Media Integration/Bookings
  • Alternative Accommodation Recommendations (when no availability)
  • Room Substitutions

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Portugal
  • United States
  • Spain
  • Faroe Islands
  • Mexico
  • Australia
  • Turks and Caicos Islands
  • Kenya

70 Verified GuestCentric Reviews

Likelihood to Recommend
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This vendor is 74% below the category average..

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This vendor has fewer recent reviews than average compared to other top Booking Engine providers. It is advised that you ask for recent references before proceeding.

September 03, 2021

GuestCentric (Booking Engine) Review: Efficient and fast pace

Revenue Manager from Boutique in Porto (Portugal)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Professional relation above average Quick and efficient on solving costumers problems Always available to support you with any question or doubt you might have

What do you dislike or think could be improved?

-Prices range management: I believe that for a 5 star hotel like us, cents should not be available when changing/uploading room prices. They should be kept "rounded numbers" even for the unit value which ...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4

September 02, 2021

GuestCentric (Booking Engine) Review: exceeded all expectations

Owner from Villas in Travancinha (Portugal)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

excellent value for money excellent customer service excellent website design very reliable service Custom-made service always try to meet the client, great flexibility a personal service is possib...

What do you dislike or think could be improved?

It would be perfect if they could make the website back office more user friendly It really is a good solution

Customer Support
5
Ease of Use
4
Value for money
5
Implementation
5

June 08, 2021

GuestCentric (Booking Engine) Review: Great product

Reservations & Revenue Manager from Resort in Grândola (Portugal)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Booking engine is quick, "clean", easy, simple to book. Very user friendly. Guestcentric provides good customer service assistance. !

What do you dislike or think could be improved?

I think in regards to creating promotions and the way they are visible on the booking engine could be improved. It could offer more options to work with, in regards to revenue back office.

Customer Support
4.5
Ease of Use
5
Value for money
4.5
Implementation
n/a

June 07, 2021

GuestCentric (Booking Engine) Review: Very good

CRM from Airport/ conference in Ponta Delgada (Portugal)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Great support team! They are all very helpful and clear. Very short time span between asking for help and receiving the answer from them :)

What do you dislike or think could be improved?

Right now, I think nothing. The Team porformance is one of the best things they have. Deffinitely recommend their support.

Customer Support
5
Ease of Use
3.5
Value for money
n/a
Implementation
n/a

June 04, 2021

GuestCentric (Booking Engine) Review: Easy to use and communicate

GM from City Center in Lisbon (Portugal)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Service is outstanding and of capital importance to me. This was one of the main reasons to choose guestcentric systems as our tech partner for CRS booking engine and web developers.

What do you dislike or think could be improved?

Still too soon to report items to improve, but I don’t expect much to complain about over the next few years.

Customer Support
5
Ease of Use
4.5
Value for money
4.5
Implementation
5

May 13, 2021

GuestCentric (Booking Engine) Review: Very helfull

sales & revenue from City Center in Santo Tirso (Portugal)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

the cliente support/ the persons who allways help me with my questions / they are very kind and professional .

What do you dislike or think could be improved?

I think there´s nothing that I can say to improve , until now everything is very so professional and intuitive.

Customer Support
5
Ease of Use
4.5
Value for money
4
Implementation
5

Pricing

Freemium (hotel can trial for free)
30 day trial
Implementation fee
Less than $1000
Monthly subscription (Flat)
Less than $500/month
Monthly subscription (/room/month)
$3/room/month - $6/room/month

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