GuestCentric (Booking Engine)

4.6 (75 REVIEWS)

HTR Score icon
HT Score  
75 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

GuestCentric (Booking Engine)

4.6 (75 REVIEWS)

Ranked 14 (out of 125) in Booking Engine

Compel guests to book with an extraordinary shopping experience and the best hotel booking system

Ratings Summary

4.6
Excellent
75 reviews
Ease of Use
4.6/5
Customer Support
4.8/5
ROI
4.5/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, GuestCentric (Booking Engine) is the #24 most trending product in the Booking Engine category (out of 125) and the #671 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

GuestCentric’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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75 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About GuestCentric (Booking Engine)
Founded in 2006 | Headquarters in San Diego (United States) | 59 employees
Our booking system provides guests instant gratification. The original rates and availability calendar allows users to identify the most attractive offers at a glance and ground-breaking customer journey management with website funnels allows guests to book the best offers with just one click. And you can collect securely with tens of payment methods, fully automated. GuestCentric packages and promotions engine enables you to increase direct sales and respond quickly to changes in market demand. Our personalized merchandising techniques provide a stunning shopping experience that increases conversion rates and maximizes your hotel’s revenue.

Capabilities

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GuestCentric doesn’t have any benefits or use cases available

Features

Merchandising & Packages

4/5 features

Upselling & Cross Selling

4/5 features

Conversion

4/5 features

Payments

4/5 features

Transactional Emails

4/5 features

Pricing

Pricing Available By Request

GuestCentric has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Compare GuestCentric to Top Alternatives

SiteMinder Booking Engine
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Increase your direct bookings to grow your revenue and take control of your guest experiences with SiteMinder’s high-converting booking engine.

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Popularity by Segment

Size

25 | Medium (25-74 room)

16 | Small (10-24 room)

6 | Large (75-199 room)

6 | X-Large (200+ room)

6 | X-Small (1-9 room)

Type

30 | Boutiques

17 | Luxury Hotels

12 | Resorts

11 | Bed & Breakfast & Inns

11 | Vacation Rentals & Villas

9 | City Center Hotels

5 | Branded Hotels

4 | Extended Stay & Serviced Apartments

2 | Airport/Conference Hotels

1 | Casinos

1 | Limited Service & Budget Hotels

Region

64 | Europe

16 | North America

1 | Oceania

1 | Central America

1 | Africa

Category

75 | Booking Engine

26 | Digital Marketing Agencies

25 | Hotel Reservations Systems

75

Reviews

6

Expert Recommendations

Hotelier Rating

Excellent
64
Very Good
15
Average
5
Poor
1
Terrible
0

By Product

  • Booking Engine
    Booking Engine
  • Digital Marketing Agencies
    Digital Marketing Agencies
  • Hotel Reservations Systems
    Hotel Reservations Systems

Property Size

  • X-Small
  • Small
  • Medium
  • Large
  • X-Large

Region

  • North America
    North America
  • Europe
    Europe
  • Oceania
    Oceania
  • Central America
    Central America
  • Africa
    Africa
10

Flexibility, Proximity and professionalism

Owner from 10 to 24 room Bed & Breakfast & Inn in Travancinha (Portugal)

Verified
7 months ago
The solution is great and the customer service is the best we have already found in the market. It is wonderful to be known.
10

Service is fantastic!

Director of Sales from 200 to 499 room Branded Hotel in Mansfield (United States of America)

Verified
8 months ago
Elisa and Thomas are always great to work with. Friendly, helpful and prompt in their replies. Love working with them.
9

#userfriendly #appeal

Hospitality General Manager from 10 to 24 room Extended Stay & Serviced Apartment in Lisboa (Portugal)

Verified
8 months ago
A few steps to make reservationsEasy ReadingClean clours Change loading time is almost imperceptible It has an above average conversion
10

Excellent service support

Owner from 10 to 24 room Bed & Breakfast & Inn in Travancinha (Portugal)

Verified
9 months ago
The platform is very reliable, the webdesign of the solutions offered is great. And the team is allways glad to help. It is wonderful to know the team by name, and to be known. The best partner we could have. We are very happy!
10

Excellent service support

Owner from 10 to 24 room Bed & Breakfast & Inn in Travancinha (Portugal)

Verified
10 months ago
The platform is very reliable, the webdesign of the solutions offered is great. And the team is allways glad to help. It is wonderful to know the team by name, and to be known. The best partner we could have. We are very happy!
9

Very good tech platform

Sales Manager from 100 to 199 room Resort in Aldeamento Pedras d'el Rei (Portugal)

Verified
10 months ago
Excellent technical knowledge, easy to use booking engine , revenue improvement , quick load time, excellent support team, easy backend access
10

Fantastic Support

Front-desk Manager from 50-74 room Boutique in Lisboa (Portugal)

Verified
2 years ago
They have an amazing support team. Quick resolution of any issue. They call you and explain step by step all the details that you are unable to do.
10

Efficient and fast pace

Revenue Manager from 50-74 room Boutique in Porto (Portugal)

Verified
2 years ago
Professional relation above average Quick and efficient on solving costumers problems Always available to support you with any question or doubt you might have
9

Great product

Reservations & Revenue Manager from 75-99 room Luxury Hotel in Grândola (Portugal)

Verified
2 years ago
Booking engine is quick, "clean", easy, simple to book. Very user friendly. Guestcentric provides good customer service assistance. !
10

Very good

CRM from 75-99 room Airport/Conference Hotel in Ponta Delgada (Portugal)

Verified
2 years ago
Great support team! They are all very helpful and clear. Very short time span between asking for help and receiving the answer from them :)
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Response Time

Less than a day

Recommended

92%

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