GuestCentric (Booking Engine)

Ranked 13 (out of 114) in Booking Engine

Booking Engine

Compel guests to book with an extraordinary shopping experience and the best hotel booking system

Ratings Snapshot

Certificate of Excellence

Read 70 reviews

#13 Popularity index

HT SCORE

80 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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GuestCentric (Booking Engine) has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #13 out of 114 in Booking Engine

Ease of Use

4.5/5

ROI

4.4/5

Implementation

4.6/5

Customer Support

4.8/5

GuestCentric’s customer support processes haven’t yet been verified by Hotel Tech Report.

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GuestCentric (Booking Engine) Overview

Top Alternative: SiteMinder Booking Engine

GuestCentric (Booking Engine) Overview

Our booking system provides guests instant gratification. The original rates and availability calendar allows users to identify the most attractive offers at a glance and ground-breaking customer journey management with website funnels allows guests to book the best offers with just one click. And you can collect securely with tens of payment methods, fully automated. GuestCentric packages and pro...

About GuestCentric

Founded in 2006 | Headquarters in San Diego United States | 59 employees

1/3

Integrates with

Distribution Channels
Booking Engine
Central Reservations Systems

Browse integrations (40 verified)

Pros & Cons

92% recommend

Reservations from Boutique

you add your availability once and it shows in all channels. I am working more on it and it is easy.

Front Office Manager from Resort

Our new website and the new channel manager are very easy to manage. And also the customer service is the top.

Assistant Director from Boutique

- easy to use extranet - good support at support level - good help guide available to everyone - easy to understand at the customer level (they can immediately check availability and values for the entire month usi...

Manager from Boutique

I would give more information during the website design process in order to let people know how it is evolving.

MANAGER from Boutique in

Perhaps some details can be improved, but that happens with all systems. I'm referring to the software, which sometimes has several paths towards the same goal and this confuses you if you don't have experience.

Reservations from Boutique

I am starting to discover this tool and I do not have much clear yet how to make vouchers, promos I think when i get used to it I could let you know if it was easy or need to be improved.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

GuestCentric offers hotels an all-in one solution with respect to the website and booking engine, both of which are very sleek in design and offer a great user experience to online guests. Their system makes it very easy for their customers to have full control over their website and booking engine....

by Manuel Moualek (Triptease) on November 25, 2020

See more answers (4)

Showing all answers to: "What does this product or service do well?"

Pau Ferret Chief Revenue Officer @ 123COMPARE ME

November 20, 2020, Pau occassionaly uses the

- Simplified and holistic One-Stop-Shop - Intuitive Rates & Availability calendar - Personalized shopping recovery & shopping activation widgets. - Extras and add-ons to attract guests, early bird and last-minute deals, and extended-stay discounts to increase ...

João Freitas Head of Business Development @ HiJiffy

November 18, 2020, João heard from clients about the

GuestCentric helps you having more direct bookings by making use of the latest technology. With GuestCentric, hoteliers can concentrate on creating amazing guest experiences. Really good usability and user experience!

Rita Machado VP of Sales & Marketing @ Great Hotels of the World

November 16, 2020, Rita regularly uses the

GuestCentric booking engine is quite simply focused on generating and optimizing revenue. Both the technology and the teams are focused on the entire online customer journey, not just the booking engine itself. And that makes all the difference.

Rita Machado VP of Sales & Marketing @ Great Hotels of the World

November 16, 2020, Rita regularly uses the

Question:

What differentiates this product or service from the competition?

Answer:

It appears to me that GuestCentric is consistently improving their software and adding new features for hotels. I've also found that their customer care is splendid with their partner hotels and other partners equally.

by Manuel Moualek (Triptease) on November 25, 2020

See more answers (4)

Showing all answers to: "What differentiates this product or service from the competition?"

Pau Ferret Chief Revenue Officer @ 123COMPARE ME

November 20, 2020, Pau occassionaly uses the

- Visitors can easily identify the most attractive offers at a glance and complete a booking with 1 click on any device. - Rate parity insights help that the best deal is being promoted right on our own website.

João Freitas Head of Business Development @ HiJiffy

November 18, 2020, João heard from clients about the

All a team of hospitality experts, willing to give the extra mile for their clients with a really good return-on-the investment, accordingly with the clients that we have in common. When you're a market leader in a market, that doesn't come by luck.

Rita Machado VP of Sales & Marketing @ Great Hotels of the World

November 16, 2020, Rita regularly uses the

Service and more service. The GuestCentric team are approachable and flexible, which is a great plus. They share insights and market data regularly, helping us to forge ahead as well. Plus they roll out online training sessions on various relevant topics and t...

Rita Machado VP of Sales & Marketing @ Great Hotels of the World

November 16, 2020, Rita regularly uses the

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I've found that GuestCentric have a great relationship with their partner hotels and they have exemplary customer service. If considering GC, I would recommend knowing exactly what functionalities you are looking for in a booking engine and have those specifically demo'ed, ensuring compatibility wit...

by Manuel Moualek (Triptease) on November 25, 2020

See more answers (4)

Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"

Pau Ferret Chief Revenue Officer @ 123COMPARE ME

November 20, 2020, Pau occassionaly uses the

Stay in contact with their sales and support team. They are very friendly and helpful. They are a source of great opportunities for your company. Even if Guestcentric is one of the biggest booking-engine companies around, they take care of independent hotels a...

João Freitas Head of Business Development @ HiJiffy

November 18, 2020, João heard from clients about the

GuestCentric is constantly updating and improving its software on an ongoing basis, always looking for new features that are interesting for their clients. So, I would suggest to give a try and at least see a demo.

Rita Machado VP of Sales & Marketing @ Great Hotels of the World

November 16, 2020, Rita regularly uses the

Book a demo and try the booking engine. Before that, ask your team what pain points they have with the current set up and what their "wish list" would be to improve. Then compare that to the GuestCentric experience.

Rita Machado VP of Sales & Marketing @ Great Hotels of the World

November 16, 2020, Rita regularly uses the

+ 2 recommend

Recommended by

Manuel Moualek Product Implementation Manager @ Triptease

Pau Ferret Chief Revenue Officer @ 123COMPARE ME

João Freitas Head of Business Development @ HiJiffy

Rita Machado VP of Sales & Marketing @ Great Hotels of the World

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