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GuestCentric (Booking Engine)
4.6 (71 REVIEWS)
HT Score
21 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
GuestCentric (Booking Engine)
Ranked 26 (out of 136) in Booking Engine
Compel guests to book with an extraordinary shopping experience and the best hotel booking system
92% recommended by 70 hotels
More than 50% of GuestCentric’s reviews come from Portugal.
What is GuestCentric?
Founded in 2006 | Headquarters in San Diego (United States) | 59 employees
GuestCentric (Booking Engine) is an intuitive and efficient booking software designed for hoteliers to significantly increase direct bookings and revenue. This system offers a user-friendly interface that allows guests to view real-time rates and availability, ensuring an instant and gratifying booking experience. Key features include instant promotion updates, a customizable booking platform, and robust digital marketing services. These tools enable hoteliers to streamline operations, quickly respond to market demands, and offer personalized merchandising that enhances guest conversion rates. Moreover, secure and automated payment options provide a seamless transaction process.
GuestCentric (Booking Engine) Alternatives
Not sure if GuestCentric is right for your hotel? Here are similar Booking Engine vendors that could be a good fit for your hotel:
- 1. SiteMinder — Best for managing multiple booking channels effortlessly
- 2. Amadeus — Best for integrating with existing hotel systems effortlessly
- 3. Cloudbeds — Best for offering multilingual booking options to attract global travelers
- 4. Profitroom — Best for capturing more bookings with tailored promotions
- 5. Neobookings — Best for managing real-time bookings with dynamic pricing and customization.
- 6. SHR Group — Best for boosting your revenue with smart upselling
- 7. Yanolja — Best for managing multi-property bookings effortlessly
- 8. Net Affinity — Best for driving more revenue through intelligent upselling
- 9. innRoad — Best for managing multi-property reservations effortlessly
- 10. Bookassist — Best for increasing your hotel's revenue through optimized pricing
Capabilities
GuestCentric doesn’t have any benefits or use cases available
Features
Merchandising & Packages
4/5 features
Upselling & Cross Selling
4/5 features
Conversion
4/5 features
Payments
4/5 features
Transactional Emails
4/5 features
Group Bookings
4/5 features
Reporting & Analytics
4/5 features
Tax & Compliance
4/5 features
GuestCentric Reviews Summary
Ease of Use
4.6/5
Customer Support
4.8/5
ROI
4.5/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, GuestCentric (Booking Engine) is the #35 most trending product in the Booking Engine category (out of 136) and the #722 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreGuestCentric’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
GuestCentric Pricing
Pricing Available By Request
GuestCentric has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Compare GuestCentric to Top Alternatives
The premium booking platform for leisure hotels and resorts
Want to Increase Bookings? Our Clients Typically See 20% More Direct Bookings after Switching.
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Popularity by Segment
Size
9 | X-Small (1-9 room)
15 | Small (10-24 room)
32 | Medium (25-74 room)
12 | Large (75-199 room)
5 | X-Large (200+ room)
Country
55 | Portugal
13 | United States of America
4 | Spain
2 | Mexico
1 | Australia
1 | Turks and Caicos Islands
1 | Kenya
1 | Italy
Type
43 | Boutiques
20 | City Center Hotels
20 | Airport/Conference Hotels
20 | Luxury Hotels
19 | Resorts
17 | Bed & Breakfast & Inns
13 | Branded Hotels
12 | Extended Stay & Serviced Apartments
9 | Vacation Rentals & Villas
4 | Limited Service & Budget Hotels
2 | Casinos
Region
60 | Europe
15 | North America
1 | Oceania
1 | Central America
1 | Africa
Category
71 | Booking Engine
23 | Digital Marketing Agencies
23 | Hotel Reservations Systems
Hotelier Rating
Hoteliers say
NEW AI Review summary
Hoteliers like GuestCentric's intuitive and efficient booking engine, which has notably increased direct bookings and revenue. Unique features such as instant promotion updates, customizable booking engines, and effective digital marketing services help streamline operations. However, some users mention difficulties with updating inventory and rates, and suggest improvements in mobile interface and promotional visibility.
AI-generated from the text of customer reviews
Looking for specific info?
10
Flexibility, Proximity and professionalism
Owner from 10 to 24 room Bed & Breakfast & Inn in Travancinha (Portugal)
Verified
2 years ago
The solution is great and the customer service is the best we have already found in the market. It is wonderful to be known.
Portugal
Portugal
Owner
Small Hotel
10
Service is fantastic!
Director of Sales from 100 to 199 room Boutique in Everett (United States of America)
Verified
2 years ago
Elisa and Thomas are always great to work with. Friendly, helpful and prompt in their replies. Love working with them.
United States of America
United States of America
Director of Sales
Large Hotel
9
#userfriendly #appeal
Hospitality General Manager from 25-49 room Boutique in Leiria (Portugal)
Verified
2 years ago
A few steps to make reservationsEasy ReadingClean clours Change loading time is almost imperceptible It has an above average conversion
Portugal
Portugal
Hospitality General Manager
Medium Hotel
9
Very good tech platform
Sales Manager from 100 to 199 room Extended Stay & Serviced Apartment in Aldeamento Pedras d'el Rei (Portugal)
Verified
2 years ago
Excellent technical knowledge, easy to use booking engine , revenue improvement , quick load time, excellent support team, easy backend access
Portugal
Portugal
Sales Manager
Large Hotel
10
Fantastic Support
Front-desk Manager from 50-74 room Boutique in Lisbon (Portugal)
Verified
2 years ago
They have an amazing support team. Quick resolution of any issue. They call you and explain step by step all the details that you are unable to do.
Portugal
Portugal
Front-desk Manager
Medium Hotel
10
Efficient and fast pace
Revenue Manager from 50-74 room Boutique in Porto (Portugal)
Verified
3 years ago
Professional relation above average
Quick and efficient on solving costumers problems
Always available to support you with any question or doubt you might have
Portugal
Portugal
Revenue Manager
Medium Hotel
9
Great product
Reservations & Revenue Manager from 75-99 room Luxury Hotel in Martim Afonso (Portugal)
Verified
3 years ago
Booking engine is quick, "clean", easy, simple to book. Very user friendly. Guestcentric provides good customer service assistance. !
Portugal
Portugal
Reservations & Revenue Manager
Large Hotel
10
Very good
CRM from 75-99 room City Center Hotel in Ponta Delgada (Portugal)
Verified
3 years ago
Great support team!
They are all very helpful and clear. Very short time span between asking for help and receiving the answer from them :)
Portugal
Portugal
CRM
Large Hotel
8
Easy to use and communicate
GM from 75-99 room Branded Hotel in Lisbon (Portugal)
Verified
3 years ago
Service is outstanding and of capital importance to me. This was one of the main reasons to choose guestcentric systems as our tech partner for CRS booking engine and web developers.
Portugal
Portugal
GM
Large Hotel
9
Very helfull
sales & revenue from 50-74 room City Center Hotel in Santo Tirso (Portugal)
Verified
3 years ago
the cliente support/ the persons who allways help me with my questions / they are very kind and professional .
Portugal
Portugal
sales & revenue
Medium Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
I appreciate the customer support from the Development team and the quality call that is made for the integration with Quicktext to make sure that nothing is missed or overlooked. The integration is very thorough to ensure that any add-on integration like ours is an enhancement and does not eat away from the product's performance in any way.
Showing all answers to: "What does this product or service do well?"
I appreciate the customer support from the Development team and the quality call that is made for the integration with Quicktext to make sure that nothing is missed or overlooked.
The integration is very thorough to ensure that any add-on integration like ours is an enhancement and does not eat away from the product's performance in any way.
GuestCentric offers hotels an all-in one solution with respect to the website and booking engine, both of which are very sleek in design and offer a great user experience to online guests.
Their system makes it very easy for their customers to have full control over their website and booking engine.
- Simplified and holistic One-Stop-Shop
- Intuitive Rates & Availability calendar
- Personalized shopping recovery & shopping activation widgets.
- Extras and add-ons to attract guests, early bird and last-minute deals, and extended-stay discounts to increase your revenue and guest loyalty.
GuestCentric helps you having more direct bookings by making use of the latest technology. With GuestCentric, hoteliers can concentrate on creating amazing guest experiences. Really good usability and user experience!
GuestCentric booking engine is quite simply focused on generating and optimizing revenue. Both the technology and the teams are focused on the entire online customer journey, not just the booking engine itself. And that makes all the difference.
Question:
What differentiates this product or service from the competition?
Answer:
Kudos, for the quality call that is made regarding the integration with Quicktext. That was a very detailed focused approach to Quality. The UX on the booking engine is very different from anything I have seen on another booking engine. Seeing the booking calendar and the rates at the same time is a great experience.
Showing all answers to: "What differentiates this product or service from the competition?"
Kudos, for the quality call that is made regarding the integration with Quicktext. That was a very detailed focused approach to Quality.
The UX on the booking engine is very different from anything I have seen on another booking engine. Seeing the booking calendar and the rates at the same time is a great experience.
It appears to me that GuestCentric is consistently improving their software and adding new features for hotels. I've also found that their customer care is splendid with their partner hotels and other partners equally.
- Visitors can easily identify the most attractive offers at a glance and complete a booking with 1 click on any device.
- Rate parity insights help that the best deal is being promoted right on our own website.
All a team of hospitality experts, willing to give the extra mile for their clients with a really good return-on-the investment, accordingly with the clients that we have in common. When you're a market leader in a market, that doesn't come by luck.
Service and more service. The GuestCentric team are approachable and flexible, which is a great plus. They share insights and market data regularly, helping us to forge ahead as well. Plus they roll out online training sessions on various relevant topics and trends.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
I have nothing to mention regarding this as we just made it through with our first integration for our first client. The whole integration experience is very great. Great help from the development team and sales teams as well who keep an eye on the whole process.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
I have nothing to mention regarding this as we just made it through with our first integration for our first client.
The whole integration experience is very great. Great help from the development team and sales teams as well who keep an eye on the whole process.
I've found that GuestCentric have a great relationship with their partner hotels and they have exemplary customer service. If considering GC, I would recommend knowing exactly what functionalities you are looking for in a booking engine and have those specifically demo'ed, ensuring compatibility with other solutions your hotel is already using.
Stay in contact with their sales and support team. They are very friendly and helpful. They are a source of great opportunities for your company. Even if Guestcentric is one of the biggest booking-engine companies around, they take care of independent hotels and hotel groups equally.
GuestCentric is constantly updating and improving its software on an ongoing basis, always looking for new features that are interesting for their clients. So, I would suggest to give a try and at least see a demo.
Book a demo and try the booking engine. Before that, ask your team what pain points they have with the current set up and what their "wish list" would be to improve. Then compare that to the GuestCentric experience.
Recommended by
Jasser Amri
Head of Account Managers
@
Quicktext
Manuel Moualek
Product Implementation Manager
@
Triptease
Pau Ferret
Chief Revenue Officer
@
123COMPARE ME
João Freitas
Head of Business Development
@
HiJiffy
Rita Machado
VP of Sales & Marketing
@
Great Hotels of the World
Jasser Amri
Head of Account Managers
@
Quicktext
Manuel Moualek
Product Implementation Manager
@
Triptease
Pau Ferret
Chief Revenue Officer
@
123COMPARE ME
João Freitas
Head of Business Development
@
HiJiffy
Rita Machado
VP of Sales & Marketing
@
Great Hotels of the World
Tiago Fernandes
Business Development Manager
@
OTA Insight
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GuestCentric Integrations
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Support
Unverified
GuestCentric has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
View Support Certification
Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2024
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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