GuestCentric (Booking Engine)

Ranked 10 (out of 118) in Booking Engine

Booking Engine

Compel guests to book with an extraordinary shopping experience and the best hotel booking system

Ratings Snapshot

Certificate of Excellence
Read 75 reviews
93%
Recommend
HTR Score icon
HT SCORE
76 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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GuestCentric (Booking Engine) has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #10 out of 118 in Booking Engine

Ease of Use
4.6/5
ROI
4.5/5
Implementation
4.6/5
Customer Support
4.8/5
Verified Customer Support

GuestCentric’s customer support processes haven’t yet been verified by Hotel Tech Report.

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GuestCentric (Booking Engine) Overview

Top Alternative: SiteMinder Booking Engine

GuestCentric (Booking Engine) Overview

Our booking system provides guests instant gratification. The original rates and availability calendar allows users to identify the most attractive offers at a glance and ground-breaking customer journey management with website funnels allows guests to book the best offers with just one click. And you can collect securely with tens of payment methods, fully automated. GuestCentric packages and pro...

About GuestCentric

Founded in 2006 | Headquarters in San Diego United States | 59 employees
1/3

Integrates with

  • Property Management Systems
  • Revenue Management Systems
  • Channel Managers
Browse integrations (46 verified)

Pros & Cons

Like 93% recommend

sales & revenue in

the cliente support/ the persons who allways help me with my questions / they are very kind and professional .

Founder & CEO

This is a company we have been working with since we launch the AlmaLusa Brand back in 2016. There's no doubt to us the great decision and results achieved with Guestcentric resources, teams, and leadership. The friendl...

Manager

Thomas Allen is dedicated to my property. I really feel supported. Not only does he help me navigate the system he offers strategic solutions to help drive revenue and keep me creative. Easy to use intuitive outstan...

Sales Dep.

Website more responsive and easy to work with. Because i´m not a programmer, sometimes it is difficult to understand it.

Office and Marketing Assistant

I don't have anything to point out. I've been working with GuestCentric for a while and couldn't be happier about their services.

Manager

I would give more information during the website design process in order to let people know how it is evolving.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

I appreciate the customer support from the Development team and the quality call that is made for the integration with Quicktext to make sure that nothing is missed or overlooked. The integration is very thorough to ensure that any add-on integration like ours is an enhancement and does not eat awa...

by Jasser Amri (Quicktext) on December 10, 2021

See more answers (5)
Question:

What differentiates this product or service from the competition?

Answer:

Kudos, for the quality call that is made regarding the integration with Quicktext. That was a very detailed focused approach to Quality. The UX on the booking engine is very different from anything I have seen on another booking engine. Seeing the booking calendar and the rates at the same time is...

by Jasser Amri (Quicktext) on December 10, 2021

See more answers (5)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I have nothing to mention regarding this as we just made it through with our first integration for our first client. The whole integration experience is very great. Great help from the development team and sales teams as well who keep an eye on the whole process.

by Jasser Amri (Quicktext) on December 10, 2021

See more answers (5)
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+ 3 recommend
Recommended by Show More (1)

GuestCentric Alternatives

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GETTING STARTED

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Features

Merchandising & Packages

4/5 features

Upselling & Cross Selling

4/5 features

Conversion

4/5 features

Payments

4/5 features

Transactional Emails

4/5 features

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Portugal
  • United States of America
  • Spain
  • Faroe Islands
  • Mexico
  • Australia
  • Turks and Caicos Islands
  • Kenya

75 Verified GuestCentric Reviews

Likelihood to Recommend
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This vendor is 88% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Booking Engine providers. It is advised that you ask for recent references before proceeding.

February 08, 2023

GuestCentric (Booking Engine) Review: Flexibility, Proximity and professionalism

Owner from Bed & Breakfast & Inns in Travancinha (Portugal)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The solution is great and the customer service is the best we have already found in the market. It is wonderful to be known.

What do you dislike or think could be improved?

The solution is great and the customer service is the best we have already found in the market. It is wonderful to be known.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

January 17, 2023

GuestCentric (Booking Engine) Review: Service is fantastic!

Director of Sales from Branded Hotels in Mansfield (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Elisa and Thomas are always great to work with. Friendly, helpful and prompt in their replies. Love working with them.

What do you dislike or think could be improved?

It would be great if reservations that come through were automatically coded in Skytouch, instead of having to manually do each one.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

January 03, 2023

GuestCentric (Booking Engine) Review: #userfriendly #appeal

Hospitality General Manager from Extended Stay & Serviced Apartments in Lisboa (Portugal)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

A few steps to make reservationsEasy ReadingClean clours Change loading time is almost imperceptible It has an above average conversion

What do you dislike or think could be improved?

Possibility of booking multiple rooms in the same reservation Two full months viewable availability A corporate booking engine for small properties

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
2

December 09, 2022

GuestCentric (Booking Engine) Review: Excellent service support

Owner from Bed & Breakfast & Inns in Travancinha (Portugal)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The platform is very reliable, the webdesign of the solutions offered is great. And the team is allways glad to help. It is wonderful to know the team by name, and to be known. The best partner we could h...

What do you dislike or think could be improved?

The platform is very reliable, the webdesign of the solutions offered is great. And the team is allways glad to help. It is wonderful to know the team by name, and to be known. The best partner we could h...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 23, 2022

GuestCentric (Booking Engine) Review: Excellent service support

Owner from Bed & Breakfast & Inns in Travancinha (Portugal)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The platform is very reliable, the webdesign of the solutions offered is great. And the team is allways glad to help. It is wonderful to know the team by name, and to be known. The best partner we could h...

What do you dislike or think could be improved?

The platform is very reliable, the webdesign of the solutions offered is great. And the team is allways glad to help. It is wonderful to know the team by name, and to be known. The best partner we could h...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 22, 2022

GuestCentric (Booking Engine) Review: Very good tech platform

Sales Manager from Resorts in Aldeamento Pedras d'el Rei (Portugal)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Excellent technical knowledge, easy to use booking engine , revenue improvement , quick load time, excellent support team, easy backend access

What do you dislike or think could be improved?

Better and more rate prices integration, support team available during weekends, increase commercial calls, increase one to one training sessions

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
4

Pricing

Freemium (hotel can trial for free)
30 day trial
Implementation fee
Less than $1000
Monthly subscription (Flat)
Less than $500/month
Monthly subscription (/room/month)
$3/room/month - $6/room/month

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