innRoad Booking Engine

Ranked 9 (out of 114) in Booking Engine

Booking Engine

innRoad's Booking Engine turns lookers into bookers!

Ratings Snapshot

Certificate of Excellence
Read 95 reviews
89%
Recommend
HTR Score icon
HT SCORE
88 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #9 out of 114 in Booking Engine

Ease of Use
4.5/5
ROI
4.4/5
Implementation
4.3/5
Customer Support
4.6/5
Verified Customer Support

innRoad has opened its internal systems to

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Most popular for
  • Motel 29 verified reviews
    91%
  • Bed & Breakfast 17 verified reviews
    91%
  • Resort 15 verified reviews
    83%
  • Boutique 14 verified reviews
    88%
  • Vacation Rental 8 verified reviews
    83%
  • Limited Service 4 verified reviews
    98%
  • Airport/ conference 1 verified reviews
    100%
  • Villas 1 verified reviews
    100%
  • Hostel 1 verified reviews
    80%

innRoad Booking Engine Overview

innRoad Booking Engine Overview

Your Booking engine is the face of your property, innRoad helps make the best first impression with your potential guests.

About innRoad View website

Founded in 2007 | Headquarters in New York, NY | 137 employees

innRoad is a Software-as-a-Service (SaaS) hotel software solution that seamlessly integrates property management, global distribution, bookings and marketing–...

Other Products by innRoad

1/3

Integrates with

innRoad doesn’t have any verified integrations. Check back later for new innRoad integrations.

What customers love about innRoad Booking Engine

Like 89% recommend

Owner from Motel

The InnRoad system is so intuitive to use. Moving from an old school paper system to the online system was so easy. From our welcome call to our implementation advisor, it was great to hear the right questions being as...

Owner from Resort

InnRoad is easy to use and 100% reliable. The 24/7 support is second to none. Finally a smart PMS that drives revenue through direct bookings.

Owner from Motel

InnRoad system is easy to use and very easy to add new employees to the system. The learning curve for new employees is very short. The InnRoad support team is second to none. Every time we have called in for any hel...

Owner from Motel

Six years ago I bought a small 9 room motel and was handed a binder with paper pages filled with booking details to include credit card numbers. This lasted two years before I realized it had to go. I needed multiple emp...

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Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

InnRoad's PMS package makes it very easy to manage your property as well as seamlessly connect to the OTA's and other online providers. I highly recommend their software and will continue to use it with our current and futures clients.

by Cusic Daniels (Thurman Hotel Consultants) on September 13, 2021

See more answers (2)
Question:

What differentiates this product or service from the competition?

Answer:

InnRoad's customer service is responsive and helps our properties drive additional revenue through their support. We have been able to work with their support team to customize their software to meet the needs of different property types.

by Cusic Daniels (Thurman Hotel Consultants) on September 13, 2021

See more answers (2)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Their "in-house" channel manager integration is far more seamless that many I have worked with. We have not experienced connectivity issues or other issues that sometimes occur when connecting to multiple online sources.

by Cusic Daniels (Thurman Hotel Consultants) on September 13, 2021

See more answers (2)
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Recommended by

Features

  • Mobile Optimized/Responsive
  • Wedding & Corporate Booking Modules
  • Tariffs
  • Room types
  • A.I. optimization
  • Urgency messaging
  • Pooled inventory
  • Automated reporting
  • Pre-stay emails
  • Post-stay emails
  • Automated reviews
  • Flat, Floating and Discounted Rates
  • Booking Abandonment Recapture
  • Price Comparison
  • Multi-room and Multi-rate plan booking
  • Loyalty program integration
  • Multi-currency
  • Multi-lingual
  • Special offers & discounts
  • Gift Vouchers
  • ADA Compliant
  • PCI Compliance
  • Website Integration
  • PCI-DDS Compliant Payments
  • Multi-room Bookings
  • Social Media Integration/Bookings
  • Alternative Accommodation Recommendations (when no availability)
  • Room Substitutions

Want to go behind the scenes and see how innRoad Booking Engine works?

Clients & references

References & testimonials

Testimonial avatar
Our room revenue is up 50% year over year and that is a direct result of partnering with innRoad.
Samantha Stone Inn Manager at the Seven Oaks Inn Bed & Breakfast

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States
  • Canada
  • Jamaica
  • Trinidad and Tobago
  • Mexico

95 Verified innRoad Reviews

Likelihood to Recommend
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October 21, 2021

innRoad Booking Engine Review: Quick to respond and resolve to my questions and resolve my issues

Motel operator from Motel in Munising (United States)

Recommend 10/10
Full blue star
Full blue star
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Full blue star

What do you like most?

Any of my concerns regarding how to block a group of rooms or splitting a room rate or whatever situation arises, I can get immediate action. Operating a small motel requires wearing many hats. Inroads...

What do you dislike or think could be improved?

Provide a template of the steps needed on Innroads to resolve the problem and email to the client. (This way I can look back at the email to refresh my mind of the steps necessary to complete the task).

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4

October 21, 2021

innRoad Booking Engine Review: I love how easy innRoad is to use

Guest Services from Resort in Copper Harbor (United States)

Recommend 8/10
Full blue star
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Empty blue star

What do you like most?

innRoad is super simple compared to other reservation systems I have experience with. Setting up rates/seasons couldn't be easier, and the reservations themselves are very easy to deal with! Fewer clicks ...

What do you dislike or think could be improved?

We use blocking/outs quite a bit as we keep the day before a reservation and the day after empty. This could be easier, both processes are complicated and difficult to do in volume when you need to block/...

Customer Support
5
Ease of Use
4
Value for money
n/a
Implementation
4

October 21, 2021

innRoad Booking Engine Review: Easy to learn and use!

Guest Services from Resort in Copper Harbor (United States)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

innRoad is super simple compared to other reservation systems I have experience with. Setting up rates/seasons couldn't be easier, and the reservations themselves are very easy to deal with! Fewer clicks ...

What do you dislike or think could be improved?

We use blocking/outs quite a bit as we keep the day before a reservation and the day after empty. This could be easier, both processes are complicated and difficult to do in volume when you need to block/...

Customer Support
5
Ease of Use
4
Value for money
n/a
Implementation
n/a

October 13, 2021

innRoad Booking Engine Review: Great Booking Engine!

Manager from Bed & Breakfast in Mammoth Lakes (United States)

Recommend 10/10
Full blue star
Full blue star
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Full blue star

What do you like most?

The system is easy operate and the customer service operators handle issues very quickly. They also continually improve it and add new features.

What do you dislike or think could be improved?

Unfortunately I have a hard time reloading a page that has been idle. I can close out the tab and reopen InnRoad to sign in again, which works. But If I try to reload an already open page that has timed o...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

October 12, 2021

innRoad Booking Engine Review: Very user friendly!

Owner from Motel in Old Forge (United States)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

InnRoad make taking reservations easy plus so much more. It is so user friendly that training new employees have been a breeze! From reservations to daily reports to full merchant services this company ch...

What do you dislike or think could be improved?

I love that you can make group reservations very easliy, however I wish there was the ability to add a room after the reservation has been made.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

October 12, 2021

innRoad Booking Engine Review: new user but seems easy so far

front desk from Boutique in Luray (United States)

Recommend 5/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I have only recently started using innroad when I took on this new job. I've never had any real hotel experience. Innroad has made my transition to front desk simple. So I am not familiar with any hotel s...

What do you dislike or think could be improved?

maybe the line items could have better descriptions I don't like it when I open a reservation and then go back to the tape chart and it is at the top of the page, instead of where I left off.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

Pricing

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innRoad hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

Recent News & Content

Recent articles

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Recent press releases

Resources & reports

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innRoad doesn’t have any free e-books or reports available

Popular innRoad Booking Engine Integrations

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