innRoad Booking Engine

Ranked 6 (out of 118) in Booking Engine

Booking Engine

innRoad's Booking Engine Turns Lookers Into Bookers. Clients See 20% More Direct Bookings!

Ratings Snapshot

Certificate of Excellence
Read 182 reviews
89%
Recommend
HTR Score icon
HT SCORE
87 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #6 out of 118 in Booking Engine

Ease of Use
4.5/5
ROI
4.4/5
Implementation
4.4/5
Customer Support
4.5/5
Verified Customer Support

innRoad has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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Most popular for
  • Bed & Breakfast & Inns 63 verified reviews
    90%
  • Motels 49 verified reviews
    91%
  • Resorts 45 verified reviews
    86%
  • Boutiques 34 verified reviews
    91%
  • Vacation Rentals & Villas 18 verified reviews
    83%
  • Luxury Hotels 8 verified reviews
    96%
  • Limited Service & Budget Hotels 5 verified reviews
    96%
  • RV Parks & Campgrounds 4 verified reviews
    95%
  • Branded Hotels 4 verified reviews
    93%
  • Hostels 3 verified reviews
    90%
  • Airport/Conference Hotels 2 verified reviews
    95%
  • City Center Hotels 2 verified reviews
    95%
  • Extended Stay & Serviced Apartments 2 verified reviews
    85%

innRoad Booking Engine Overview

innRoad Booking Engine Overview

innRoad's high-converting booking engine is trusted by thousands of hoteliers around the globe to increase bookings and streamline operations. When switching to innRoad, customers report seeing a 20% increase in direct bookings as well as a 10% increase in room revenue. innRoad's booking engine is easy to use, designed to match your website, mobile-optimized, and offers a bonus built-in rate check...

About innRoad View website

Founded in 2007 | Headquarters in New York, NY | 137 employees

innRoad is a Software-as-a-Service (SaaS) hotel software solution that seamlessly integrates property management, global distribution, bookings and marketing–...

Other Products by innRoad

1/3

Integrates with

  • Hotel Management Software
  • Channel Managers
  • Property Management Systems
Browse integrations (7 verified)

What customers love about innRoad Booking Engine

Like 89% recommend

Owner

The InnRoad system is so intuitive to use. Moving from an old school paper system to the online system was so easy. From our welcome call to our implementation advisor, it was great to hear the right questions being as...

Owner

InnRoad is easy to use and 100% reliable. The 24/7 support is second to none. Finally a smart PMS that drives revenue through direct bookings.

Owner

InnRoad system is easy to use and very easy to add new employees to the system. The learning curve for new employees is very short. The InnRoad support team is second to none. Every time we have called in for any hel...

Owner

Six years ago I bought a small 9 room motel and was handed a binder with paper pages filled with booking details to include credit card numbers. This lasted two years before I realized it had to go. I needed multiple emp...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

innRoad offers best-in-class hotel property management software. Their all-in-one product suite gives hotel owners all the tools they need to run an efficient operation and increase overall bookings.

by Pat McManus (Data Point Partners) on December 08, 2021

See more answers (3)
Question:

What differentiates this product or service from the competition?

Answer:

innRoad has an intense customer focus and prides themselves in their customer support. Unlike most competitors, they offer 24/7 live support. They work very closely with the customer through onboarding process and once live.

by Pat McManus (Data Point Partners) on December 08, 2021

See more answers (3)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Even if you are not actively in the market for a new hotel PMS, it is worth taking the time to see a demo of the innRoad product. You may see what you are missing, and you will have that information in mind for future consideration.

by Pat McManus (Data Point Partners) on December 08, 2021

See more answers (3)
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+ 1 recommend
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Features

Merchandising & Packages

4/5 features

Upselling & Cross Selling

4/5 features

Conversion

4/5 features

Payments

4/5 features

Transactional Emails

4/5 features

Want to go behind the scenes and see how innRoad Booking Engine works?

Clients & references

References & testimonials

Testimonial avatar
Our room revenue is up 50% year over year and that is a direct result of partnering with innRoad.
Samantha Stone Inn Manager at the Seven Oaks Inn Bed & Breakfast

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • Canada
  • United Kingdom
  • Belize
  • Jamaica
  • Trinidad and Tobago
  • Mexico

182 Verified innRoad Reviews

Likelihood to Recommend
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December 04, 2022

innRoad Booking Engine Review: InnRoads Booking Engine is a great program for all your booking needs!

Desk Manager from Motels in Doniphan (United States of America)

Recommend 10/10
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What do you like most?

What I like most about InnRoads booking Engine, is..it’s easy to navigate and easy to use! Its perfect for booking rooms and keeping your hotel organized!

What do you dislike or think could be improved?

InnRoads is actually pretty perfect the way it is! I don’t have any complaints and can’t really think of anything that may need improved.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 17, 2022

innRoad Booking Engine Review: User Friendly

Sales & Marketing Manager from Resorts in Pine Mountain (United States of America)

Recommend 7/10
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What do you like most?

The system is easy to learn and operate. We are able to change a rate or add a monthly special as needed very quickly. New team members catch on quickly and are ready to go in just a few days. Adding new ...

What do you dislike or think could be improved?

Support techs are not easy to get a hold of when needed. There are also some processes that the techs do not seem to be proficient in. Our team has had to walk some of the techs through our process to sho...

Customer Support
3
Ease of Use
5
Value for money
5
Implementation
5

November 15, 2022

innRoad Booking Engine Review: Best Property Management System!

Front Desk Clerk from Motels in Gloucester (United States of America)

Recommend 10/10
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What do you like most?

innRoad is by far the best All-In-One Property Management System that we have ever used. (And we have been in business for over 25 years!) InnRoad has helped us to boost occupancy, streamline operations, ...

What do you dislike or think could be improved?

The technical team is always working to improve the system. They always resolve any issues that may arise. Love this PMS. Thank you.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 14, 2022

innRoad Booking Engine Review: Inn Road Customer Service is AAA

Associate from Resorts in Bradenton Beach (United States of America)

Recommend 10/10
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What do you like most?

I love that I can call with an issue and have a very knowledgeable person help me immediately or raise the issue and get me an answer within 24 hours.

What do you dislike or think could be improved?

The hasty rolling out of updates has sometimes caused issues with our operation and could be better manaeaged to make sure nothing adverse happens to properties.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 14, 2022

innRoad Booking Engine Review: The best part of InnRoad for me with the booking feature is that I can change the individual accommodations wi...

Sales Manager from Resorts in Satin (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

The best part of this feature for me is the fact I can see everything taken and available on the one screen. No need to go back and forth taking notes when on a call , its all right there on one screen.

What do you dislike or think could be improved?

The only thing I would change is a quicker way to open "unblock" and book the separate accommodations in one lump instead of having to do each individually. Example being the entire venue lodging to book ...

Customer Support
3
Ease of Use
5
Value for money
5
Implementation
5

November 08, 2022

innRoad Booking Engine Review: InnRoad review

Owner from Resorts in (United States of America)

Recommend 3/10
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What do you like most?

I like the price of the software and the ability to see multiple rooms at once for larger groups that would like to book multiple rooms.

What do you dislike or think could be improved?

The software seems very behind the times- few good integration options (for door locks, marketing software, Zapier) , no API, poor User interface. Nice to have 24/7 support, but support sometimes is hard ...

Customer Support
3
Ease of Use
3
Value for money
4
Implementation
3

Pricing

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innRoad hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

Recent News & Content

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Popular innRoad Booking Engine Integrations

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