Merchandising & Packages

4/5 features

Room substitutions

Maximise direct bookings and increase revenues during busy periods by providing guests with increased availability for longer length of stay bookings.
Multi-room bookings

Drive more bookings with a flexible date calendar that gives guests the ability to book multiple rooms in a single reservation.
Flat, floating and discounted rates
Pooled inventory
Special offers & discounts
Customizable add-ons

Showcase and sell extra services, products or experiences via your booking engine for guests to add-on to their booking and increase average order value.
Meal plans

Allows hotels to offer additional meal options to guests across every day of their stay, with the total price updated dynamically providing a creative work around to be able to break rate parity, increase conversion and increase average booking value.

Upselling & Cross Selling

4/5 features

Multi-room bookings

Drive more bookings with a flexible date calendar that gives guests the ability to book multiple rooms in a single reservation.
Room substitutions

Maximise direct bookings and increase revenues during busy periods by providing guests with increased availability for longer length of stay bookings.
Gift Vouchers

Sell gift cards and vouchers through your hotel's website that can be redeemed via your booking engine to generate revenue and new bookings through consumer gifting.
Booking abandonment recapture

Automatically send branded, high-converting reminder emails to visitors that start to book a reservation on your site, but leave without completing it.
Customizable add-ons

Showcase and sell extra services, products or experiences via your booking engine for guests to add-on to their booking and increase average order value.
Special offers & discounts
Meal plans

Allows hotels to offer additional meal options to guests across every day of their stay, with the total price updated dynamically providing a creative work around to be able to break rate parity, increase conversion and increase average booking value.
Alternative accommodation recommendations (when no availability)

Hotel can recommend alternative partner hotels when there is no availability which helps retain direct bookers within the direct hotel community.

Conversion

4/5 features

Mobile optimized/responsive
Special offers & discounts
Urgency messaging
Booking abandonment recapture

Automatically send branded, high-converting reminder emails to visitors that start to book a reservation on your site, but leave without completing it.
Multi-room bookings

Drive more bookings with a flexible date calendar that gives guests the ability to book multiple rooms in a single reservation.
Room substitutions

Maximise direct bookings and increase revenues during busy periods by providing guests with increased availability for longer length of stay bookings.
A/B testing & optimization
Price comparison widget

Showcase live real time rates on OTA like Booking and Expedia to reassure bookers that they're getting the best rate to encourage them to convert and book.
Multi-lingual
Conversion rate reports

Real time booking engine conversion rate analytics
Facebook conversion tracking

Measure and optimize your marketing campaigns across Facebook and Instagram.
Customizable exit intent modals

Convert bookers who are about to leave your booking engine by showing them an offer or getting them to input their email to get updates about new deals to capture their contact info and increase your chances of converting them in the future.
Form autofill

Automatically repopulate abandoned form fields.
Flexible dates

Enhance direct bookings by enabling guests to easily browse hotel rates, gaining quick access to best room rates and special offer availability
Rate plan comparisons

Showcase multiple rate plans with side-by-side comparison to sell more rooms by offering various rate plans, like breakfast included, early-bird rate, extended-stay discounts, upgrades, and more.
Google Hotel Ads Bookings

Integrate your booking engine and availability with Google Hotel Ads to drive more direct bookings to your website from travel searches on Google.
Tripadvisor Bookings

Integrate your booking engine and availability with Tripadvisor to drive more direct bookings to your website from travel searches on Tripadvisor.

Payments

4/5 features

Multi-currency
Apple Pay
Google Pay
Paypal
PCI Compliance
PayU
Stripe

Transactional Emails

4/5 features

Booking abandonment recapture

Automatically send branded, high-converting reminder emails to visitors that start to book a reservation on your site, but leave without completing it.
Post-stay emails
Pre-stay emails
Confirmation emails

Group Bookings

4/5 features

Wedding & corporate booking modules
Availability block

Block out dates to make rooms unavailable on your booking engine or specific channel (such as Booking.com and Expedia) or place a courtesy hold for a specific number of days/hours.

Reporting & Analytics

4/5 features

Automated reporting
Conversion rate reports

Real time booking engine conversion rate analytics
Referral Reporting

See where your bookings are coming from with referral source traffic analytics.
Google Analytics tracking

Use Google Analytics to track and generate reports on every shopper that passes through your booking engine.

Tax & Compliance

4/5 features

PCI Compliance
ADA Compliant
Tariffs

The ability for hotels to be able to customize taxes/tariffs to meet, charge for and display local market taxation and regulations.
Multi-currency
GDPR compliant

Other

1/3 features

Loyalty program integration

Integrate with casino management systems and hotel/apartment loyalty programs to allow guests to book offers online specific to their loyalty accounts
Website Integration

Seamlessly integrates into any existing website
Social Media Integration/Bookings

Seamless integration with Facebook Instagram, Twitter, Google+, youtube, FourSquare and LinkedIn Business pages to capture paid social, word-of-mouth, influencer and organic social direct reservations

Booking Engine

Inn Manager from 5 to 9 room Bed & Breakfast & Inn in Washington (United States of America)

Verified

5 days ago

Ease in booking. Ability to forecast the week of arrivals. Tape Chart and simplicity in emailing reservation confirmation and statements to guests.

Share review

Would I use innRoad again in the future?

Sr Desk Clerk from 25-49 room Boutique in Eureka Springs (United States of America)

12 days ago

I can certainly tell you what I don't like. Fix the issues that make our use of innRoad undesired. We ask for fixes and they never happen.

Products Reviewed

Channel Managers

Hotel Management Software

What do you like most?

What do you dislike or think could be improved?

Tech support does not update requested items that could make our use of innRoad faster and easier. We call customer support and they pass it along and it goes into the trash. This has happened since we joined innRoad. If it were an easy process we would use someone else. We do not understand why no one takes our suggestions and implement them into the software. We should not have 3 ways to do things if only one of them works. Pet fees are the prime example. They can be processed 2 ways but only one of them gets captured on the credit card...... OTAs can book rooms thru innRoad with a gateway connection, but they don't send the phone number, email, home/billing address, etc and if the credit card declines we have to call the guest to remedy the issue and if we don't have a phone number or email we cannot contact them. There have been many instances were the guest never showed up and we lost the money and we had to contact the OTA to complain. None of this seems fair to a small hotel that is trying to succeed. We would like to get rid of OTAs all together, but they can help to fill empty rooms. Without info to connect to the guest, we are totally lost on how to communicate without simple information that should be forced in the transition from the OTA to us. We have had innRoad for about 1year and 9 months. Every call to the customer support is a hassle if they do not speak English as a natural language. Translation is lost almost every time. Is this a way to keep us from calling to find out about getting support. If they don't understand us they simply give answers that work for them but not for us. This whole system and business is all about communication and it should be completely simple and not so complicated that we just don't call any more, it is a waste of time.

Lack of communication for immediate needs - I do not have "time" to wait 3 days for a response to an immediate need.

Manager from 10 to 24 room Bed & Breakfast & Inn in Foxburg (United States of America)

Amany in Egypt is so helpful. She is always willing to send me where to go to information to assist me in the future.

Frustrating for Groups

Event Coordinator from 100 to 199 room Resort in Bandera (United States of America)

19 days ago

I don't like anything about Innroads groups. Everything in groups is a struggle. The program is very frustrating. Even check-ins are struggle when you have big groups.

The learning and timeline of a new system.

Housing from 100 to 199 room Resort in Interlochen (United States of America)

20 days ago

* My questions are always answered in a timely manner and sent to me a conversation for my Inn Road book. Everyone I have talked with is most genuinely helpful.

InnRoad PMS is a champ of ease of use and efficiency - highly recommended

Owner/Operator from 10 to 24 room Motel in Poncha Springs (United States of America)

As a new motel owner/operator, innRoad was the perfect choice for my Lodge. With it's very on point and easy to access phone support technicians, its very smart user experience design and pain free payment and #channel management , it makes its competition look over priced AND overly complicated. I also so appreciate the incredibly skilled support technicians that are available 24 hours a day (most of the time) to help us fix errors or do something correctly. We are new in the industry and learning this system has been so incredibly easy, there was not much of a learning curve at all, so we could worry about other aspects of our business such as room comfort and customer service instead of trying to learn a complicated PMS system with thousands of bells and whistles that we do not need. We also love the booking engine and how easy it is to add new details and products to our website.

I would recommend improving some of the data reports and making them easier to run. For example, offering a quarterly, monthly or annual occupancy report simple to run as well as making monthly and quarterly tax withholding reports and give them dashboard visibility or close to that would be immensely helpful. It would also be great to offer a way to flag tasks easliy on the screen and offer dirty/clean/inspection flags within the time chart for more efficiency. Would be great as well if assigning a task would send a note - maybe email - to the assignee. Also helpful would be a "time of arrival" note that would appear as a "pop up" from the tape chart to be able to see that w/o opening up the reservation. I highly recommend "office hours" webinars with trainers, so that we can call in and ask about tasks more easily. Or, if not, then please, please, please beef up the support search videos and articles. One idea is to offer sections of articles of each part of the software and topics within each - of course adding short, handy videos showing the software and the steps need to complete frequent tasks and more complicated tasks would e ideal. Thanks so much for asking!

Extremely difficult to use. Too may issues to list. I spend WAY too much time calling InnRoad support.

General Manager from 25-49 room Boutique in Wellfleet (United States of America)

21 days ago

The opening screen and tape chart are easy to use. But they do not update often enough, showing oudated information.

Quality and Peace of Mind

Owner/Operator from 10 to 24 room Resort in Ontonagon (United States of America)

1 months ago

Property Management Systems

Before innRoad I used a journal with pencils and highlighters to keep track of my reservations.After using innRoad for a couple of years now I cannot imagine going back to the old way of running my business. Since working with innRoad I have a lot more time because of the online booking, channel manager and the integrated credit card feature is great. The support has been phenomenal. Any time I have a question or need help with my business, innRoad is always available to help me. They help me set up the whole process. The online help videos are also extremely useful. I often find I try to figure things out on my own and end up wasting time when I ultimately end up calling support and they help me out in just a few minutes and it makes sense after I talk with support. I really like having the credit card processing system and I just found the monthly statements that show the fees that I pay monthly. I like the you, innRoad takes care of all the security for the credit card processing and I don't have to do anything on my end, like the testing of my computer that I had to do with my previous credit card processor. I also love the reports that can be ran on my innRoad system. I use the reports every month to calculate and pay my taxes and assessments. I am not real sure how to use more than that for reporting but I do know there is a lot more I can do if I take my time to learn. I like the new suggestions that show up on the main page, like how to use blackouts and other tips of ways to use the innRoad system.

Nothing that I can think of except maybe being able to understand the support staff. Not everyone, but sometimes I get someone that is really hard to understand. Not a complaint though. It would be nice to have an online chat but only if the person/support was available all of the time just like the support staff is now.

Ease of Booking and Customer Support

Lodging Manager from 25-49 room Resort in Geneva (United States of America)

This system by far was the easiest for my staff to learn. It is almost impossible to screw up a reservation. The reports are simple to understand. When Customer Support is needed they are there for you. If the don't have the answer they will get it for you.

Great Seamless System

Manager from 10 to 24 room Vacation Rentals & Villa in Lauderdale-by-the-Sea (United States of America)

- Very Easy to use and setup room types - Great reports to monitor business and revenue - Channel Manager works seamlessly - Good support - Good website integration - Newly added revenue management tools are very helpful - Update to system are ongoing on a regular basis

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Discover Apps

Resources

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Room substitutions

Multi-room bookings

Flat, floating and discounted rates

Pooled inventory

Special offers & discounts

Customizable add-ons

Meal plans

Multi-room bookings

Room substitutions

Gift Vouchers

Booking abandonment recapture

Customizable add-ons

Special offers & discounts

Meal plans

Alternative accommodation recommendations (when no availability)

Mobile optimized/responsive

Special offers & discounts

Urgency messaging

Booking abandonment recapture

Multi-room bookings

Room substitutions

A/B testing & optimization

Price comparison widget

Multi-lingual

Conversion rate reports

Facebook conversion tracking

Customizable exit intent modals

Form autofill

Flexible dates

Rate plan comparisons

Google Hotel Ads Bookings

Tripadvisor Bookings

Multi-currency

Apple Pay

Google Pay

Paypal

PCI Compliance

PayU

Stripe

Booking abandonment recapture

Post-stay emails

Pre-stay emails

Confirmation emails

Wedding & corporate booking modules

Availability block

Automated reporting

Conversion rate reports

Referral Reporting

Google Analytics tracking

PCI Compliance

ADA Compliant

Tariffs

Multi-currency

GDPR compliant

Loyalty program integration

Website Integration

Social Media Integration/Bookings

Support

Verified Support

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