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innRoad Booking Engine

4.4 (244 REVIEWS)

HTR Score icon
HT Score  
82 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

innRoad Booking Engine

4.4 (244 REVIEWS)

Ranked 9 (out of 143) in Booking Engine

Want to Increase Bookings? Our Clients Typically See 20% More Direct Bookings after Switching.

More than 50% of innRoad’s reviews come from United States of America.

Bell avatar Bell - AI powered product analyst

I analyzed all of innRoad’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like InnRoad for its user-friendly interface, comprehensive reservation management, and seamless integration with multiple OTAs, leading to increased room revenue and operational efficiency. The tape chart and color-coded reservations streamline daily operations, and automated reports offer valuable insights. However, some users note issues with system glitches, slow loading times, and the need for better group reservation management. Overall, InnRoad simplifies complex booking processes and enhances guest satisfaction, making it a powerful tool for hotel management.

Support

Exceptional

3 reviews mentions in "Support"

2 positive

1 negative

Hoteliers often highlight innRoad's customer support as a key strength, noting its availability through multiple channels such as chat, phone, and email. Many emphasize the responsiveness of the support team, mentioning that issues are typically resolved in a timely manner. Hoteliers also appreciate the expertise of the support staff, describing them as knowledgeable and effective in resolving queries. Additionally, the onboarding experience is positively reviewed, as many hoteliers feel that the support provided during the setup and training phase is valuable. Furthermore, resources like FAQs, tutorials, and documentation are frequently cited as useful tools for self-help and ongoing learning.

General Manager

14 months ago

Verified

... glitchy, and we have had mutiple issues arise where innroad support says "We don't know what's going on." Some ...

See full review

Assistant General Manager

14 months ago

Verified

... When i called Innroad an agent is very helpful, they has the answer that i needed and issues is resolved quickly ...

See full review

Reservations Director at the West Point Inn

14 months ago

Verified

... Innroad is easy to use and the staff are amazing. Everyone is very helpful and kind. Such ...

See full review

Automation

Optimized

1 reviews mentions in "Automation"

1 positive

0 negative

Hoteliers often acknowledge that the automation features in innRoad's Booking Engine significantly enhance workflow efficiency, effectively reducing manual tasks and minimizing errors in operations. The automation tools are intuitive and easy to use, making them highly impactful for streamlining processes such as billing and reporting. These automated solutions contribute to a more seamless operational experience, allowing hotel staff to focus on more critical tasks without the burden of repetitive and time-consuming duties.

Auditor

14 months ago

Verified

... Guest Check-in and Check-out are two main aspects I like on the ...

See full review

Value

Balanced

2 reviews mentions in "Value"

1 positive

1 negative

Hoteliers often find the value of innRoad's Booking Engine to be questionable due to frequent technical glitches and inadequate resolution from customer support, who sometimes admit to not understanding the issues. The challenges in using certain functions like blocking rooms, changing prices, and adjusting rules add to the perception that the software might not justify its cost, especially for new users who struggle with its lack of intuitiveness.

General Manager

14 months ago

Verified

... mutiple issues arise where innroad support says "We don't know what's going on." Some functions (blocking rooms, ...

See full review

Reservations Director at the West Point Inn

14 months ago

Verified

... quick. We love InnRoad! Maybe one day it could be great in InnRoad staff came to do a retreat at our inn. I think that would be the only way to improve our relationship. The West Point Inn wants to host the next InnRoad staff retreat. It would be so fun! A hike in overnight to the West Point Inn. There would be great food, song and dance, ghost stories, s'mores, star ...

See full review

Functionality

Advanced

5 reviews mentions in "Functionality"

3 positive

2 negative

Hoteliers often praise InnRoad’s functionality for its comprehensive core features that effectively manage booking, reporting, and other fundamental tasks. They acknowledge the software's ability to automate processes like billing and reporting, which enhances operational efficiency. However, users report some reliability issues, such as occasional glitches and downtime, which can disrupt service. Despite these concerns, the system is appreciated for its potential scalability, accommodating growth by supporting more users or properties. The feature completeness meets industry expectations, providing necessary tools and functionalities that hoteliers find beneficial. Additionally, InnRoad supports multiple languages and currencies, which is a crucial aspect for global or diverse clientele, although the insights and reporting capabilities could benefit from being more actionable and easier to interpret.

Auditor

14 months ago

Verified

... I have been working as a night auditor for a few months, and so far, InnRaod software ...

See full review

General Manager

14 months ago

Verified

... Innroad is a solid engine, but does have some glitch issues ...

See full review

General manager

14 months ago

Verified

... Minor bugs, but innroad is receptive and always helps and will offer a different solution. The tape chart freezes quite a bit. ...

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Reservations Director at the West Point Inn

14 months ago

Verified

... amazing. Everyone is very helpful and kind. Such a great booking engine. What would we do without InnRoad really? ...

See full review

Director of Short Term Rentals

14 months ago

Verified

... The reservations page often doesn't accurately show our departures and arrivals. I have to look at the tape chart to understand better which is also very confusing. ...

See full review

User Interface

Refined

3 reviews mentions in "User Interface"

3 positive

0 negative

Hoteliers often praise the innRoad Booking Engine's user interface for its good flexibility and ability to customize the appearance on the guest-facing end. They appreciate how the customizable features allow them to tailor the interface to meet specific branding needs. The design provides a modern and professional look that enhances the visual appeal. The ease of navigation is a highlight as menus and features are intuitive and accessible, which makes it easier for users to manage bookings efficiently. Overall, the user interface is regarded as a strength for delivering a seamless user experience.

General Manager

14 months ago

Verified

... Good flexibility and ability to customize appearance on guest facing end. Billing function for reservatiosn has good cross-function when used as deposit system for event spaces. ...

See full review

General manager

14 months ago

Verified

... The fast support and ease of use for staff. The invoices are clean. I appreciate the ability to send documents through each folio. ...

See full review

Owner

14 months ago

Verified

... Very easy to use and understand, makes easy to train new employees. Love the color codes on the monitor screen too. ...

See full review

Hoteliers Most Frequently Mention

Customer Support Quality
Customization and Flexibility
Reservation Dashboard and Reports
Rate and Payment Management
User Interface Glitches
Tape Chart and Color-Coding
Mobile Accessibility and App Functionality
Seamless Integration with OTAs
Group Reservation Management
Integration with Other Systems

What Types of Hotels innRoad is Popular For

Size

64 | X-Small (1-9 room)

137 | Small (10-24 room)

138 | Medium (25-74 room)

50 | Large (75-199 room)

20 | X-Large (200+ room)

Country

370 | United States of America

23 | Canada

7 | United Kingdom

1 | Bahamas

1 | South Africa

1 | Trinidad and Tobago

1 | Mexico

1 | Northern Mariana Islands

1 | Philippines

1 | Belize

1 | Saudi Arabia

Type

234 | Bed & Breakfast & Inns

155 | Resorts

138 | Boutiques

117 | Motels

79 | Limited Service & Budget Hotels

63 | Airport/Conference Hotels

58 | Luxury Hotels

55 | Branded Hotels

46 | City Center Hotels

39 | Vacation Rentals & Villas

25 | Extended Stay & Serviced Apartments

16 | RV Parks & Campgrounds

9 | Hostels

8 | Casinos

Region

394 | North America

7 | Europe

3 | Central America

1 | Asia Pacific

1 | Oceania

1 | Middle East

1 | Africa

Category

292 | Property Management Systems

244 | Booking Engine

175 | Hotel Management Software

93 | Channel Managers

What is innRoad?

Founded in 2007 | Headquarters in New York, NY | 137 employees
innRoad Booking Engine is a comprehensive property management system designed specifically for hoteliers to increase bookings and streamline operations. It offers a user-friendly interface that integrates seamlessly with multiple OTAs, leading to higher room revenue and improved operational efficiency. Its standout features include a tape chart with color-coded reservations for efficient daily management and automated reports that provide valuable insights. This platform is known for its high-converting capabilities and mobile-optimized design, making it easy for guests to book rooms and feel confident they are getting the best rate. Additional functionalities such as multi-room reservations, add-ons, and group reservation management further enhance its utility. With no hidden fees or contracts and 24/7 live support, innRoad aims to simplify complex booking processes and deliver a superior guest experience while saving on commission fees and boosting direct bookings by up to 20%.

innRoad Booking Engine Alternatives

Not sure if innRoad is right for your hotel? Here are similar Booking Engine vendors that could be a good fit for your hotel:

Capabilities

Create A Greater Booking Experience For Guests

Allow Guests To Easily Check Rates

Give Guests Additional Add-Ons For Their Stay

Features

Merchandising & Packages

4/5 features

Upselling & Cross Selling

4/5 features

Conversion

4/5 features

Payments

4/5 features

Transactional Emails

4/5 features

Available Add-ons & Modules

innRoad Payments

Payments Processing Software
Take payments directly through your property management software and reduce unnecessary 3rd parties. -Reduce Costs -Improve Security -Simplify Processes

PREMIUM ADD-ON

Channel Management

Channel Managers
With no 3rd parties to slow things down, innRoad’s direct connections keep your property safe from unintended over-bookings and missed opportunities due to connection delays. innRoad’s hotel channel manager software boasts an uptime rating of 99%+ which means our properties’ listings simply perform better on online travel agent sites (OTAs).

INCLUDED

Website Development

Website Design
Generate commission-free bookings with a high-performing website that transforms new visitors into new guests.

INCLUDED

innRoad Reviews Summary

4.4
Very Good
Ease of Use
4.5/5
Customer Support
4.5/5
ROI
4.4/5
Implementation
4.3/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, innRoad Booking Engine is the #33 most trending product in the Booking Engine category (out of 143) and the #725 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

innRoad has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
82 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

innRoad Pricing

Pricing Available By Request

innRoad has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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InnRoad Reviews

Hotelier Rating

Excellent
279
Very Good
63
Average
48
Poor
18
Terrible
8

Property Size

  • X-Small (64)
  • Small (137)
  • Medium (138)
  • Large (50)
  • X-Large (20)

Country

  • United States of America
    United States of America
    (370)
  • Canada
    Canada
    (23)
  • United Kingdom
    United Kingdom
    (7)
  • Bahamas
    Bahamas
    (1)
  • South Africa
    South Africa
    (1)
  • Trinidad and Tobago
    Trinidad and Tobago
    (1)
  • Mexico
    Mexico
    (1)
  • Northern Mariana Islands
    Northern Mariana Islands
    (1)
  • Philippines
    Philippines
    (1)
  • Belize
    Belize
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)

Region

  • North America
    North America
    (394)
  • Europe
    Europe
    (7)
  • Asia Pacific
    Asia Pacific
    (1)
  • Oceania
    Oceania
    (1)
  • Middle East
    Middle East
    (1)
  • Central America
    Central America
    (3)
  • Africa
    Africa
    (1)

Hoteliers say

Hoteliers like InnRoad for its user-friendly interface, comprehensive reservation management, and seamless integration with multiple OTAs, leading to increased room revenue and operational efficiency. The tape chart and color-coded reservations streamline daily operations, and automated reports offer valuable insights. However, some users note issues with system glitches, slow loading times, and the need for better group reservation management. Overall, InnRoad simplifies complex booking processes and enhances guest satisfaction, making it a powerful tool for hotel management.

AI-generated from the text of customer reviews

Customer Support Quality
Customization and Flexibility
Reservation Dashboard and Reports
Rate and Payment Management
User Interface Glitches
Tape Chart and Color-Coding
Mobile Accessibility and App Functionality
Seamless Integration with OTAs
Group Reservation Management
Integration with Other Systems
7

Innroad is a solid engine, but does have some glitch issues

General Manager from 5 to 9 room Bed & Breakfast & Inn in Washington (United States of America)

Verified
14 months ago
Good flexibility and ability to customize appearance on guest facing end. Billing function for reservatiosn has good cross-function when used as deposit system for event spaces.
Country United States of America
General Manager
X-Small Hotel
10

I have been working as a night auditor for a few months, and so far, InnRaod software management has been excellent. InnRoad is an all-in-one solution integrating a booking engine, card processing, and property management system. The software can perform many functions simultaneously, providing easy access to Expedia.com and Booking.com. The software feature is superb and easy to use. Reservation input is easy. Customer service is always extremely polite and knowledgeable and utilizes screen sharing to make support calls easier. The guests can also chat and report issues directly with the front desk easily. Most importantly, InnRoad is constantly improving its functionality and updating the system, making the software great.

Auditor from 25-49 room Bed & Breakfast & Inn in Wilmore (United States of America)

Verified
14 months ago
Guest Check-in and Check-out are two main aspects I like on the Inroad. This feature streamlines the process of welcoming guests and ensuring a smooth departure. With Inroad software, hotels can efficiently manage check-ins and check-outs, eliminating long queues and reducing wait times. The software allows front desk staff to easily access...
Country United States of America
Auditor
Medium Hotel
10

Small Business Owner

Owner from 75-99 room Bed & Breakfast & Inn in Alamosa (United States of America)

Verified
14 months ago
Very easy to use and understand, makes easy to train new employees. Love the color codes on the monitor screen too.
Country United States of America
Owner
Large Hotel
10

Always available!

General manager from 10 to 24 room Boutique in Bend (United States of America)

Verified
14 months ago
The fast support and ease of use for staff. The invoices are clean. I appreciate the ability to send documents through each folio.
Country United States of America
General manager
Small Hotel
10

Innroad is Epic

Reservations Director at the West Point Inn from 25-49 room Bed & Breakfast & Inn in Mill Valley (United States of America)

Verified
14 months ago
Innroad is easy to use and the staff are amazing. Everyone is very helpful and kind. Such a great booking engine. What would we do without InnRoad really? We just wouldn't be able to function. They are invaluable to our business functioning and we would be lost without InnRoad.
Country United States of America
Reservations Director at the West Point Inn
Medium Hotel
10

Booking Engine

Assistant General Manager from 100 to 199 room Branded Hotel in Boston (United States of America)

Verified
14 months ago
When i called Innroad an agent is very helpful, they has the answer that i needed and issues is resolved quickly
Country United States of America
Assistant General Manager
Large Hotel
10

Best booking software!

Director of Short Term Rentals from 5 to 9 room Limited Service & Budget Hotel in Mokuleia (United States of America)

Verified
14 months ago
We switched to Innroad from a different booking software a few months ago and it has made our lives so much easier! I like the ease of use and how few steps it takes to accomplish what you need to do.
Country United States of America
Director of Short Term Rentals
X-Small Hotel
9

Easy to use!

Manager from 75-99 room Motel in Lake George (United States of America)

Verified
14 months ago
All in one software. I have used other programs where the PMS and CRS are not the same program. I love that everything is all in one place with InnRoad.
Country United States of America
Manager
Large Hotel
10

Best System

General Manager from 25-49 room Bed & Breakfast & Inn in Clarenville (Canada)

Verified
14 months ago
Booking engine is seamless. I have spoken with several guest s who have utilized the service and have gotten nothing but positive feedback. Help Desk is knowledgable and prompt. Unlike our previous PMS, we have never been given the impression that we were an inconvenience or were asking a question that we should already know the answer to!...
Country Canada
General Manager
Medium Hotel
4

UK Installation

Accountant from 10 to 24 room Luxury Hotel in Newby Wiske (United Kingdom)

Verified
14 months ago
Used to replace Guestline and looked slick in the demonstration. Much cheaper than Guestline and easy access as cloud based
Country United Kingdom
Accountant
Small Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 25

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

highly recommend to any B&B’s or hotel. I was worried about all the time and amount of data it would take to move everything across, I can honestly say the guys at innRoad have done everything without a problem or hitch. Can’t thank them enough for making everything easy

Question:

What differentiates this product or service from the competition?

Answer:

24/7/365 support. The professional and easy process gave me confidence that migrating systems just before busy season would be a success. We were up and running within a week thanks in part to their unlimited training and their very understanding staff.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

The software is very user friendly which makes training new employees a breeze. Their Booking Engine is great, and they customize it to the look and feel of our website. It is easy to pull reports to compare how your property is doing year over year. I have them handling our credit card processing so completing the guest reservation is seamless.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 4 recommend
Recommended by
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Norman Lee Marketing @ Akia
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Pat McManus Founder @ Data Point Partners
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Cusic Daniels President @ Thurman Hotel Consultants
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Wade Speelman Partner Sales Manager @ TSYS
RecommendationAvatar
Tony Kraayenbrink President @ IFC Studios
RecommendationAvatar
Norman Lee Marketing @ Akia
RecommendationAvatar
Pat McManus Founder @ Data Point Partners
RecommendationAvatar
Cusic Daniels President @ Thurman Hotel Consultants
RecommendationAvatar
Wade Speelman Partner Sales Manager @ TSYS
RecommendationAvatar
Tony Kraayenbrink President @ IFC Studios
RecommendationAvatar
Steve Dwyer Managing Partner @ Intersecting Knowledge
RecommendationAvatar
Christopher Hovanessian CEO @ Whistle
Are you a consultant or vendor that recommends innRoad? Leave a recommendation

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Support

Verified Support

innRoad has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

View Support Certification

Help Center

Product Updates

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Recommended

88%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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