Ratings Snapshot

Certificate of Excellence

Read 182 reviews

#6 Popularity index

HT SCORE

87 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #6 out of 118 in Booking Engine

Ease of Use

4.5/5

ROI

4.4/5

Implementation

4.4/5

Customer Support

4.5/5

innRoad has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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innRoad Booking Engine Overview

innRoad's high-converting booking engine is trusted by thousands of hoteliers around the globe to increase bookings and streamline operations. When switching to innRoad, customers report seeing a 20% increase in direct bookings as well as a 10% increase in room revenue. innRoad's booking engine is easy to use, designed to match your website, mobile-optimized, and offers a bonus built-in rate check...

About innRoad View website

Founded in 2007 | Headquarters in New York, NY | 137 employees

innRoad is a Software-as-a-Service (SaaS) hotel software solution that seamlessly integrates property management, global distribution, bookings and marketing–...

Other Products by innRoad

1/3

Integrates with

Hotel Management Software
Channel Managers
Property Management Systems

Browse integrations (7 verified)

What customers love about innRoad Booking Engine

89% recommend

Owner

The InnRoad system is so intuitive to use. Moving from an old school paper system to the online system was so easy. From our welcome call to our implementation advisor, it was great to hear the right questions being as...

Owner

InnRoad is easy to use and 100% reliable. The 24/7 support is second to none. Finally a smart PMS that drives revenue through direct bookings.

Owner

InnRoad system is easy to use and very easy to add new employees to the system. The learning curve for new employees is very short. The InnRoad support team is second to none. Every time we have called in for any hel...

Owner

Six years ago I bought a small 9 room motel and was handed a binder with paper pages filled with booking details to include credit card numbers. This lasted two years before I realized it had to go. I needed multiple emp...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

innRoad offers best-in-class hotel property management software. Their all-in-one product suite gives hotel owners all the tools they need to run an efficient operation and increase overall bookings.

by Pat McManus (Data Point Partners) on December 08, 2021

See more answers (3)

Showing all answers to: "What does this product or service do well?"

Cusic Daniels President @ Thurman Hotel Consultants

September 13, 2021, Cusic regularly uses the

InnRoad's PMS package makes it very easy to manage your property as well as seamlessly connect to the OTA's and other online providers. I highly recommend their software and will continue to use it with our current and futures clients.

Wade Speelman Partner Sales Manager @ TSYS

July 08, 2021, Wade regularly uses the

Services clients, flexibility for properties, and remote access to booking engines and website bookings. Responsiveness from internal staff and willingness to jump on payment challenges quick for resolution options for mutual clients.

Wade Speelman Partner Sales Manager @ TSYS

July 08, 2021, Wade regularly uses the

Services clients, flexibility for properties, and remote access to booking engines and website bookings. Responsiveness from internal staff and willingness to jump on payment challenges quick for resolution options for mutual clients.

Question:

What differentiates this product or service from the competition?

Answer:

innRoad has an intense customer focus and prides themselves in their customer support. Unlike most competitors, they offer 24/7 live support. They work very closely with the customer through onboarding process and once live.

by Pat McManus (Data Point Partners) on December 08, 2021

See more answers (3)

Showing all answers to: "What differentiates this product or service from the competition?"

Cusic Daniels President @ Thurman Hotel Consultants

September 13, 2021, Cusic regularly uses the

InnRoad's customer service is responsive and helps our properties drive additional revenue through their support. We have been able to work with their support team to customize their software to meet the needs of different property types.

Wade Speelman Partner Sales Manager @ TSYS

July 08, 2021, Wade regularly uses the

They have a small company service focus that values clients but it is delivered with a suite of products like it is from a large company. They continue to innovate in order to engage the client experience.

Wade Speelman Partner Sales Manager @ TSYS

July 08, 2021, Wade regularly uses the

They have a small company service focus that values clients but it is delivered with a suite of products like it is from a large company. They continue to innovate in order to engage the client experience.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Even if you are not actively in the market for a new hotel PMS, it is worth taking the time to see a demo of the innRoad product. You may see what you are missing, and you will have that information in mind for future consideration.

by Pat McManus (Data Point Partners) on December 08, 2021

See more answers (3)

Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"

Cusic Daniels President @ Thurman Hotel Consultants

September 13, 2021, Cusic regularly uses the

Their "in-house" channel manager integration is far more seamless that many I have worked with. We have not experienced connectivity issues or other issues that sometimes occur when connecting to multiple online sources.

Wade Speelman Partner Sales Manager @ TSYS

July 08, 2021, Wade regularly uses the

A smaller company like innRoad can provide greater service with more value for clients. Consider the great responsiveness from their staff, quick resolutions to any problems, and overall value of the product.

Wade Speelman Partner Sales Manager @ TSYS

July 08, 2021, Wade regularly uses the

A smaller company like innRoad can provide greater service with more value for clients. Consider the great responsiveness from their staff, quick resolutions to any problems, and overall value of the product.

+ 1 recommend

Recommended by

Pat McManus Founder @ Data Point Partners

Cusic Daniels President @ Thurman Hotel Consultants

Wade Speelman Partner Sales Manager @ TSYS

Are you a consultant or vendor that recommends innRoad? Leave a recommendation

Features

View all (9)

Merchandising & Packages

4/5 features

Room substitutions

Maximise direct bookings and increase revenues during busy periods by providing guests with increased availability for longer length of stay bookings.
Multi-room bookings

Drive more bookings with a flexible date calendar that gives guests the ability to book multiple rooms in a single reservation.
Flat, floating and discounted rates
Pooled inventory
Special offers & discounts
Customizable add-ons

Showcase and sell extra services, products or experiences via your booking engine for guests to add-on to their booking and increase average order value.
Meal plans

Allows hotels to offer additional meal options to guests across every day of their stay, with the total price updated dynamically providing a creative work around to be able to break rate parity, increase conversion and increase average booking value.

Upselling & Cross Selling

4/5 features

Multi-room bookings

Drive more bookings with a flexible date calendar that gives guests the ability to book multiple rooms in a single reservation.
Room substitutions

Maximise direct bookings and increase revenues during busy periods by providing guests with increased availability for longer length of stay bookings.
Gift Vouchers

Sell gift cards and vouchers through your hotel's website that can be redeemed via your booking engine to generate revenue and new bookings through consumer gifting.
Booking abandonment recapture

Automatically send branded, high-converting reminder emails to visitors that start to book a reservation on your site, but leave without completing it.
Customizable add-ons

Showcase and sell extra services, products or experiences via your booking engine for guests to add-on to their booking and increase average order value.
Special offers & discounts
Meal plans

Allows hotels to offer additional meal options to guests across every day of their stay, with the total price updated dynamically providing a creative work around to be able to break rate parity, increase conversion and increase average booking value.
Alternative accommodation recommendations (when no availability)

Hotel can recommend alternative partner hotels when there is no availability which helps retain direct bookers within the direct hotel community.

Conversion

4/5 features

Mobile optimized/responsive
Special offers & discounts
Urgency messaging
Booking abandonment recapture

Automatically send branded, high-converting reminder emails to visitors that start to book a reservation on your site, but leave without completing it.
Multi-room bookings

Drive more bookings with a flexible date calendar that gives guests the ability to book multiple rooms in a single reservation.
Room substitutions

Maximise direct bookings and increase revenues during busy periods by providing guests with increased availability for longer length of stay bookings.
A/B testing & optimization
Price comparison widget

Showcase live real time rates on OTA like Booking and Expedia to reassure bookers that they're getting the best rate to encourage them to convert and book.
Multi-lingual
Conversion rate reports

Real time booking engine conversion rate analytics
Facebook conversion tracking

Measure and optimize your marketing campaigns across Facebook and Instagram.
Customizable exit intent modals

Convert bookers who are about to leave your booking engine by showing them an offer or getting them to input their email to get updates about new deals to capture their contact info and increase your chances of converting them in the future.
Form autofill

Automatically repopulate abandoned form fields.
Flexible dates

Enhance direct bookings by enabling guests to easily browse hotel rates, gaining quick access to best room rates and special offer availability
Rate plan comparisons

Showcase multiple rate plans with side-by-side comparison to sell more rooms by offering various rate plans, like breakfast included, early-bird rate, extended-stay discounts, upgrades, and more.
Google Hotel Ads Bookings

Integrate your booking engine and availability with Google Hotel Ads to drive more direct bookings to your website from travel searches on Google.
Tripadvisor Bookings

Integrate your booking engine and availability with Tripadvisor to drive more direct bookings to your website from travel searches on Tripadvisor.

Payments

4/5 features

Multi-currency
Apple Pay
Google Pay
Paypal
PCI Compliance
PayU
Stripe

Transactional Emails

4/5 features

Booking abandonment recapture

Automatically send branded, high-converting reminder emails to visitors that start to book a reservation on your site, but leave without completing it.
Post-stay emails
Pre-stay emails
Confirmation emails

Reporting & Analytics

4/5 features

Automated reporting
Conversion rate reports

Real time booking engine conversion rate analytics
Referral Reporting

See where your bookings are coming from with referral source traffic analytics.
Google Analytics tracking

Use Google Analytics to track and generate reports on every shopper that passes through your booking engine.

Tax & Compliance

4/5 features

PCI Compliance
ADA Compliant
Tariffs

The ability for hotels to be able to customize taxes/tariffs to meet, charge for and display local market taxation and regulations.
Multi-currency
GDPR compliant

Other

3/5 features

Loyalty program integration

Integrate with casino management systems and hotel/apartment loyalty programs to allow guests to book offers online specific to their loyalty accounts
Website Integration

Seamlessly integrates into any existing website
Social Media Integration/Bookings

Seamless integration with Facebook Instagram, Twitter, Google+, youtube, FourSquare and LinkedIn Business pages to capture paid social, word-of-mouth, influencer and organic social direct reservations
Reservation management
Cloud based