Maximise commission-free bookings, accelerate growth and build guest loyalty with the industry’s #1 Booking Engine
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innRoad Booking Engine
4.4 (244 REVIEWS)
Ranked 9 (out of 143) in Booking Engine
Want to Increase Bookings? Our Clients Typically See 20% More Direct Bookings after Switching.
88% recommended by 341 hotels
Bell - AI powered product analyst
I analyzed all of innRoad’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like InnRoad for its user-friendly interface, comprehensive reservation management, and seamless integration with multiple OTAs, leading to increased room revenue and operational efficiency. The tape chart and color-coded reservations streamline daily operations, and automated reports offer valuable insights. However, some users note issues with system glitches, slow loading times, and the need for better group reservation management. Overall, InnRoad simplifies complex booking processes and enhances guest satisfaction, making it a powerful tool for hotel management.
Support
Exceptional
3 reviews mentions in "Support"
2 positive
1 negative
Hoteliers often highlight innRoad's customer support as a key strength, noting its availability through multiple channels such as chat, phone, and email. Many emphasize the responsiveness of the support team, mentioning that issues are typically resolved in a timely manner. Hoteliers also appreciate the expertise of the support staff, describing them as knowledgeable and effective in resolving queries. Additionally, the onboarding experience is positively reviewed, as many hoteliers feel that the support provided during the setup and training phase is valuable. Furthermore, resources like FAQs, tutorials, and documentation are frequently cited as useful tools for self-help and ongoing learning.
General Manager
14 months ago
Verified
... glitchy, and we have had mutiple issues arise where innroad support says "We don't know what's going on." Some ...
See full reviewAssistant General Manager
14 months ago
Verified
... When i called Innroad an agent is very helpful, they has the answer that i needed and issues is resolved quickly ...
See full reviewReservations Director at the West Point Inn
14 months ago
Verified
... Innroad is easy to use and the staff are amazing. Everyone is very helpful and kind. Such ...
See full reviewAutomation
Optimized
1 reviews mentions in "Automation"
1 positive
0 negative
Hoteliers often acknowledge that the automation features in innRoad's Booking Engine significantly enhance workflow efficiency, effectively reducing manual tasks and minimizing errors in operations. The automation tools are intuitive and easy to use, making them highly impactful for streamlining processes such as billing and reporting. These automated solutions contribute to a more seamless operational experience, allowing hotel staff to focus on more critical tasks without the burden of repetitive and time-consuming duties.
Auditor
14 months ago
Verified
... Guest Check-in and Check-out are two main aspects I like on the ...
See full reviewValue
Balanced
2 reviews mentions in "Value"
1 positive
1 negative
Hoteliers often find the value of innRoad's Booking Engine to be questionable due to frequent technical glitches and inadequate resolution from customer support, who sometimes admit to not understanding the issues. The challenges in using certain functions like blocking rooms, changing prices, and adjusting rules add to the perception that the software might not justify its cost, especially for new users who struggle with its lack of intuitiveness.
General Manager
14 months ago
Verified
... mutiple issues arise where innroad support says "We don't know what's going on." Some functions (blocking rooms, ...
See full reviewReservations Director at the West Point Inn
14 months ago
Verified
... quick. We love InnRoad! Maybe one day it could be great in InnRoad staff came to do a retreat at our inn. I think that would be the only way to improve our relationship. The West Point Inn wants to host the next InnRoad staff retreat. It would be so fun! A hike in overnight to the West Point Inn. There would be great food, song and dance, ghost stories, s'mores, star ...
See full reviewFunctionality
Advanced
5 reviews mentions in "Functionality"
3 positive
2 negative
Hoteliers often praise InnRoad’s functionality for its comprehensive core features that effectively manage booking, reporting, and other fundamental tasks. They acknowledge the software's ability to automate processes like billing and reporting, which enhances operational efficiency. However, users report some reliability issues, such as occasional glitches and downtime, which can disrupt service. Despite these concerns, the system is appreciated for its potential scalability, accommodating growth by supporting more users or properties. The feature completeness meets industry expectations, providing necessary tools and functionalities that hoteliers find beneficial. Additionally, InnRoad supports multiple languages and currencies, which is a crucial aspect for global or diverse clientele, although the insights and reporting capabilities could benefit from being more actionable and easier to interpret.
Auditor
14 months ago
Verified
... I have been working as a night auditor for a few months, and so far, InnRaod software ...
See full reviewGeneral Manager
14 months ago
Verified
... Innroad is a solid engine, but does have some glitch issues ...
See full reviewGeneral manager
14 months ago
Verified
... Minor bugs, but innroad is receptive and always helps and will offer a different solution. The tape chart freezes quite a bit. ...
See full reviewReservations Director at the West Point Inn
14 months ago
Verified
... amazing. Everyone is very helpful and kind. Such a great booking engine. What would we do without InnRoad really? ...
See full reviewDirector of Short Term Rentals
14 months ago
Verified
... The reservations page often doesn't accurately show our departures and arrivals. I have to look at the tape chart to understand better which is also very confusing. ...
See full reviewUser Interface
Refined
3 reviews mentions in "User Interface"
3 positive
0 negative
Hoteliers often praise the innRoad Booking Engine's user interface for its good flexibility and ability to customize the appearance on the guest-facing end. They appreciate how the customizable features allow them to tailor the interface to meet specific branding needs. The design provides a modern and professional look that enhances the visual appeal. The ease of navigation is a highlight as menus and features are intuitive and accessible, which makes it easier for users to manage bookings efficiently. Overall, the user interface is regarded as a strength for delivering a seamless user experience.
General Manager
14 months ago
Verified
... Good flexibility and ability to customize appearance on guest facing end. Billing function for reservatiosn has good cross-function when used as deposit system for event spaces. ...
See full reviewGeneral manager
14 months ago
Verified
... The fast support and ease of use for staff. The invoices are clean. I appreciate the ability to send documents through each folio. ...
See full reviewOwner
14 months ago
Verified
... Very easy to use and understand, makes easy to train new employees. Love the color codes on the monitor screen too. ...
See full reviewWhat Types of Hotels innRoad is Popular For
Size
64 | X-Small (1-9 room)
137 | Small (10-24 room)
138 | Medium (25-74 room)
50 | Large (75-199 room)
20 | X-Large (200+ room)
Country
370 | United States of America
23 | Canada
7 | United Kingdom
1 | Bahamas
1 | South Africa
1 | Trinidad and Tobago
1 | Mexico
1 | Northern Mariana Islands
1 | Philippines
1 | Belize
1 | Saudi Arabia
Type
234 | Bed & Breakfast & Inns
155 | Resorts
138 | Boutiques
117 | Motels
79 | Limited Service & Budget Hotels
63 | Airport/Conference Hotels
58 | Luxury Hotels
55 | Branded Hotels
46 | City Center Hotels
39 | Vacation Rentals & Villas
25 | Extended Stay & Serviced Apartments
16 | RV Parks & Campgrounds
9 | Hostels
8 | Casinos
Region
394 | North America
7 | Europe
3 | Central America
1 | Asia Pacific
1 | Oceania
1 | Middle East
1 | Africa
Category
292 | Property Management Systems
244 | Booking Engine
175 | Hotel Management Software
93 | Channel Managers
Didn’t find what you were looking for?
innRoad Booking Engine Alternatives
Not sure if innRoad is right for your hotel? Here are similar Booking Engine vendors that could be a good fit for your hotel:
Capabilities
Create A Greater Booking Experience For Guests
Allow Guests To Easily Check Rates
Allow Guests To Easily Check Rates
Our booking engine keeps potential guests on your site by showing the rates you are sending to OTAs – giving them confidence they are getting the best rate. -Avoid booking abandonment to the OTAs -Always guarantee the best rate when booking directly -Save on commission fees
Give Guests Additional Add-Ons For Their Stay
Give Guests Additional Add-Ons For Their Stay
Have more to sell at your property than just rooms? Using our hotel booking software, innRoad’s clients typically add 10% more revenue by offering on-brand touches like bottles of champagne or other unique experiences within their booking engine, right before guests complete their reservation. -Personalize the guest experience -Create customer loyalty -Give guests a reason to leave a 5-star review
Features
Merchandising & Packages
Upselling & Cross Selling
Conversion
Payments
Transactional Emails
Group Bookings
Reporting & Analytics
Tax & Compliance
Available Add-ons & Modules
innRoad Payments
Payments Processing SoftwareChannel Management
Channel ManagersWebsite Development
Website DesignRecommended by
Achievements
This vendor's trending score is rising, innRoad Booking Engine is the #33 most trending product in the Booking Engine category (out of 143) and the #725 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreinnRoad has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Pricing Available By Request
innRoad has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Compare innRoad to Top Alternatives
Maximise commission-free bookings, accelerate growth and build guest loyalty with the industry’s #1 Booking Engine
The premium booking platform for leisure hotels and resorts
Paraty Tech has spent the last 12 years increasing hotel's and hotel chains' direct sales
Hotelier Rating
Hoteliers like InnRoad for its user-friendly interface, comprehensive reservation management, and seamless integration with multiple OTAs, leading to increased room revenue and operational efficiency. The tape chart and color-coded reservations streamline daily operations, and automated reports offer valuable insights. However, some users note issues with system glitches, slow loading times, and the need for better group reservation management. Overall, InnRoad simplifies complex booking processes and enhances guest satisfaction, making it a powerful tool for hotel management.
AI-generated from the text of customer reviews
Looking for specific info?
Innroad is a solid engine, but does have some glitch issues
General Manager from 5 to 9 room Bed & Breakfast & Inn in Washington (United States of America)
I have been working as a night auditor for a few months, and so far, InnRaod software management has been excellent. InnRoad is an all-in-one solution integrating a booking engine, card processing, and property management system. The software can perform many functions simultaneously, providing easy access to Expedia.com and Booking.com. The software feature is superb and easy to use. Reservation input is easy. Customer service is always extremely polite and knowledgeable and utilizes screen sharing to make support calls easier. The guests can also chat and report issues directly with the front desk easily. Most importantly, InnRoad is constantly improving its functionality and updating the system, making the software great.
Auditor from 25-49 room Bed & Breakfast & Inn in Wilmore (United States of America)
Small Business Owner
Owner from 75-99 room Bed & Breakfast & Inn in Alamosa (United States of America)
Always available!
General manager from 10 to 24 room Boutique in Bend (United States of America)
Innroad is Epic
Reservations Director at the West Point Inn from 25-49 room Bed & Breakfast & Inn in Mill Valley (United States of America)
Booking Engine
Assistant General Manager from 100 to 199 room Branded Hotel in Boston (United States of America)
Best booking software!
Director of Short Term Rentals from 5 to 9 room Limited Service & Budget Hotel in Mokuleia (United States of America)
Easy to use!
Manager from 75-99 room Motel in Lake George (United States of America)
Best System
General Manager from 25-49 room Bed & Breakfast & Inn in Clarenville (Canada)
UK Installation
Accountant from 10 to 24 room Luxury Hotel in Newby Wiske (United Kingdom)
Expert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
highly recommend to any B&B’s or hotel. I was worried about all the time and amount of data it would take to move everything across, I can honestly say the guys at innRoad have done everything without a problem or hitch. Can’t thank them enough for making everything easy
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
24/7/365 support. The professional and easy process gave me confidence that migrating systems just before busy season would be a success. We were up and running within a week thanks in part to their unlimited training and their very understanding staff.
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
The software is very user friendly which makes training new employees a breeze. Their Booking Engine is great, and they customize it to the look and feel of our website. It is easy to pull reports to compare how your property is doing year over year. I have them handling our credit card processing so completing the guest reservation is seamless.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
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innRoad has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.