innRoad Booking Engine

Ranked 7 (out of 115) in Booking Engine

Booking Engine

innRoad's Booking Engine Turns Lookers Into Bookers. Clients See 20% More Direct Bookings!

Ratings Snapshot

Certificate of Excellence
Read 151 reviews
89%
Recommend
HTR Score icon
HT SCORE
87 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #7 out of 115 in Booking Engine

Ease of Use
4.5/5
ROI
4.4/5
Implementation
4.3/5
Customer Support
4.6/5
Verified Customer Support

innRoad has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more
Most popular for
  • Bed & Breakfast & Inns 51 verified reviews
    91%
  • Motels 42 verified reviews
    89%
  • Resorts 38 verified reviews
    88%
  • Boutiques 28 verified reviews
    90%
  • Vacation Rentals & Villas 12 verified reviews
    87%
  • Luxury Hotels 5 verified reviews
    94%
  • Limited Service & Budget Hotels 4 verified reviews
    100%
  • RV Parks & Campgrounds 3 verified reviews
    93%
  • Airport/Conference Hotels 2 verified reviews
    95%
  • Hostels 2 verified reviews
    85%
  • City Center Hotels 2 verified reviews
    95%
  • Extended Stay & Serviced Apartments 1 verified reviews
    70%
  • Branded Hotels 1 verified reviews
    70%

innRoad Booking Engine Overview

innRoad Booking Engine Overview

innRoad's high-converting booking engine is trusted by thousands of hoteliers around the globe to increase bookings and streamline operations. When switching to innRoad, customers report seeing a 20% increase in direct bookings as well as a 10% increase in room revenue. innRoad's booking engine is easy to use, designed to match your website, mobile-optimized, and offers a bonus built-in rate check...

About innRoad View website

Founded in 2007 | Headquarters in New York, NY | 137 employees

innRoad is a Software-as-a-Service (SaaS) hotel software solution that seamlessly integrates property management, global distribution, bookings and marketing–...

Other Products by innRoad

1/3

Integrates with

  • Hotel Management Software
  • Channel Managers
  • Property Management Systems
Browse integrations (7 verified)

What customers love about innRoad Booking Engine

Like 89% recommend

Owner

The InnRoad system is so intuitive to use. Moving from an old school paper system to the online system was so easy. From our welcome call to our implementation advisor, it was great to hear the right questions being as...

Owner

InnRoad is easy to use and 100% reliable. The 24/7 support is second to none. Finally a smart PMS that drives revenue through direct bookings.

Owner

InnRoad system is easy to use and very easy to add new employees to the system. The learning curve for new employees is very short. The InnRoad support team is second to none. Every time we have called in for any hel...

Owner

Six years ago I bought a small 9 room motel and was handed a binder with paper pages filled with booking details to include credit card numbers. This lasted two years before I realized it had to go. I needed multiple emp...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

innRoad offers best-in-class hotel property management software. Their all-in-one product suite gives hotel owners all the tools they need to run an efficient operation and increase overall bookings.

by Pat McManus (Data Point Partners) on December 08, 2021

See more answers (3)
Question:

What differentiates this product or service from the competition?

Answer:

innRoad has an intense customer focus and prides themselves in their customer support. Unlike most competitors, they offer 24/7 live support. They work very closely with the customer through onboarding process and once live.

by Pat McManus (Data Point Partners) on December 08, 2021

See more answers (3)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Even if you are not actively in the market for a new hotel PMS, it is worth taking the time to see a demo of the innRoad product. You may see what you are missing, and you will have that information in mind for future consideration.

by Pat McManus (Data Point Partners) on December 08, 2021

See more answers (3)
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+ 1 recommend
Recommended by

Features

Merchandising & Packages

4/5 features

Upselling & Cross Selling

4/5 features

Conversion

4/5 features

Payments

4/5 features

Transactional Emails

4/5 features

Want to go behind the scenes and see how innRoad Booking Engine works?

Clients & references

References & testimonials

Testimonial avatar
Our room revenue is up 50% year over year and that is a direct result of partnering with innRoad.
Samantha Stone Inn Manager at the Seven Oaks Inn Bed & Breakfast

Featured partners

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Case studies

Awards & Certifications

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • Canada
  • United Kingdom
  • Jamaica
  • Trinidad and Tobago
  • Mexico
  • Belize

151 Verified innRoad Reviews

Likelihood to Recommend
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August 09, 2022

innRoad Booking Engine Review: InnRoad is the best!

Reservations Director at the West Point Inn from Other in Mill Valley (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

We have always enjoyed working with InnRoad, the platform, the customer service and the staff are unparalleled. We love InnRoad so much! InnRoad is wonderful, stupendous, and always improving our experien...

What do you dislike or think could be improved?

I don't think there is anything. I am currently learning how to add gift certificates to our system. We are always excited to use InnRoad. InnRoad gift certificates will be great once I can figure out how...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

May 03, 2022

innRoad Booking Engine Review: Hotel booking with remote login capabilities

General Manager from Motels in Manchester (United States of America)

Recommend 10/10
Full blue star
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Full blue star

What do you like most?

I am able to remotely login and become aware of all items related to room status. I can also effectively make real time changes.

What do you dislike or think could be improved?

I have had to do room reservations and there are some functions only technical support can address. I am slowly understanding the full functionality of the program.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

April 29, 2022

innRoad Booking Engine Review: Great product

Manager from Bed & Breakfast & Inns in Broadus (United States of America)

Recommend 10/10
Full blue star
Full blue star
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Full blue star

What do you like most?

User friendly...the tape chart is visually simple to see an overview of daily room management.Great looking online booking dialogue Innroad staff available for questions

What do you dislike or think could be improved?

Editable database. Redundant entries cannot be edited or deleted. As a result, a guest name that has been made online by the same individual often shows up in our system multiple times. It does not affect...

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

April 28, 2022

innRoad Booking Engine Review: Overall a good software

Manager from Other in Fort Myers Beach (United States of America)

Recommend 7/10
Full blue star
Full blue star
Full blue star
Half blue star
Empty blue star

What do you like most?

I like that it is real time integration also Ilike that I don't have to do the audit every day. The tape chart is very well done and user friendly.

What do you dislike or think could be improved?

I believe the report area is not great. Would like few more options with reports. Also costumer service could return phone call better.

Customer Support
3
Ease of Use
4
Value for money
4
Implementation
n/a

April 25, 2022

innRoad Booking Engine Review: Easy to use and great support

Owner from Other in Evergreen (United States of America)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Easy to use booking engine that integrates well with our website. Allows us to integrate with 3rd party channel managers easily. Clear reservations system with color coding which works well for our busine...

What do you dislike or think could be improved?

Session management should be improved so that you do not have to re-login multiple times during the day. Would also like the ability to make rate changes easier.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

April 23, 2022

innRoad Booking Engine Review: Excellent Hotel Management Software for Hotels

Owner/Director from Boutiques in (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Easily integrate and manage from one central system a number of channel managers and direct bookings via the InnRoad Booking Engine. Easy to use Hotel Management Software and guest/client interface, which...

What do you dislike or think could be improved?

Initial set up and integration with channel managers was lengthy and involved quite a bit of personal time, and knowledge to get to understand the system.

Customer Support
5
Ease of Use
4
Value for money
5
Implementation
4

Pricing

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innRoad hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

Recent News & Content

Recent articles

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Resources & reports

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Popular innRoad Booking Engine Integrations

View all (7 innRoad Integrations)