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Akia Marketing Suite
5.0 (1 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Akia Marketing Suite
Unranked in Hotel CRM & Email Marketing
The AI-native hotel CRM. Ask Akia for an email or SMS campaign, and she drafts it from your guest data.
97% recommended by 113 hotels
Ritz Carlton, Nomad Hotels, Marriott & 110 others
What is Akia?
Founded in 2019 | Headquarters in Menlo Park (United States) | 5 employees
Akia Marketing Suite is an AI-native hotel CRM and email marketing platform for hotels and vacation rentals. It helps teams create and send targeted email and SMS campaigns in plain language, using guest and reservation data from the PMS to reach the right people at the right time. By automating campaign creation and tracking conversions, it supports direct bookings, guest re-engagement, and more efficient marketing operations.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Akia products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Akia Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Akia Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Akia
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Akia's Provided Description:
"Akia is an AI-native hotel CRM and email marketing tool for hotels and vacation rentals. Ask her in plain language for a campaign, like a Memorial Day email or a win-back SMS, and she drafts it from your guest data in minutes for you to review and send. Because she reads every reservation from your PMS, she knows who to reach and when, turning past guests into direct bookings without the OTA commission. Every booking and conversion is tied to the campaign."
FAQs
Capabilities
A hotel CRM synced with your PMS
A hotel CRM synced with your PMS
Akia reads every reservation from your PMS, so your guest list builds itself. Names, stay dates, room types, and spend flow into one hotel CRM without manual imports or CSV files. She always knows who checked out last week and who's due back, ready to reach them the moment a campaign calls. Connects to Mews, Cloudbeds, StayNTouch, Guesty, Hostaway, and dozens more.
Drive revenue with Email & SMS.
Drive revenue with Email & SMS.
Build post-stay campaigns in a drag-and-drop email builder, on templates that match your brand. Pick the audience, then send by email or nudge an abandoned cart by SMS. Akia ties every campaign to the reservation, so you see the bookings and revenue each one drove.
Private post-stay surveys and feedback
Private post-stay surveys and feedback
After checkout, Akia sends a short survey to hear how the stay really went. Happy guests get pointed to a public review, and unhappy ones reach you privately first, so issues get fixed before they get posted.
Ask Akia, and she drafts the campaign
Ask Akia, and she drafts the campaign
Tell Akia what you want in plain language, like an email for a Memorial Day offer or an SMS to win back last winter's guests. She writes the copy, picks the guests, and builds the campaign from your brand and your guest data in minutes. You review, tweak anything, and send. It's hotel email marketing without the blank page, and you stay in control of every message.
Your brand kit, built from your website
Your brand kit, built from your website
Point Akia at your website and she pulls your logo, colors, and fonts into a brand kit. From then on, every email and Mini App she builds already looks like you, with no design work on your end. Update your look once and it changes everywhere, so your campaigns stay on brand as you grow.
Features
Marketing Automation
4/5 features
Template Builder
4/5 features
Guest Profiles
4/5 features
Segmentation
4/5 features
Privacy & Compliance
4/5 features
Data Management
4/5 features
Feedback & Surveys
4/5 features
Akia Reviews Summary
Ease of Use
4.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
Recommended by
Achievements
This vendor's trending score is rising, Akia Marketing Suite is the #20 most trending product in the Hotel CRM & Email Marketing category (out of 75) and the #562 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreAkia’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Akia Pricing
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References
"Early check-in and late checkout was all new revenue for us. Before Akia, we did maybe 5% of what we do now. Akia gave us the option to offer upsells we never could before, turning upsells into 4x ROI."
James Keltner
Owner @
The Sandpiper Beacon Beach Resort
"From check-in to check-out, Akia fully takes care of itself. Our Guest Review Index is sitting at nearly 90%, consistently in the top two or three in our comp set."
Andy Hewitt
Group Manager @
"We launched with Akia, and it’s a big reason we maintain five-star reviews. We use many tools, but we wouldn’t be successful without Akia."
Pamela Nekvasil
Director of Operations @
Redamo Suites
"We’re fans of Akia. Very intuitive platform. Creating registration cards, guidebooks, and setting up automated messages were easy to do, and just better on our guest experience."
Meaghan Woods
General Manager @
"Akia made tracking success so much easier. Because it ties directly into our booking system, we see exactly which guests booked from every campaign."
Owen Wexman
Marketing Strategy Manager @
"What stood out most was how easily Akia synced guest data from Stayntouch. That made our mailing list update automatically and can create recurring campaigns that don’t require constant re-uploading."
Rick Emery
General Manager @
The Circle Hotel Fairfield
""As a fully-contactless property with no front desk, automating ID and payment verification has made our check-in process both secure and hassle-free. We went from $10K to $0 in fraudulent bookings using Akia and Mews, completely eliminating fraud.""
Andy Hewitt
Group Manager @
"We like to offer our guests a variety of fun experiences during their stay, and Akia has made that more accessible to our guests. The digital sign up sheets helps us easily keep track of guest attendance and payment for the activities."
Yurgen Hohmeyer
Owner @
Lake Clear Lodge & Retreat
"We are using agreements for Akia to send out digital liability waivers for equipment rentals to our guests. This is very helpful to us, especially in our peak seasons when our rental equipment is in high demand."
Alexander Mourelatos
General Manager @
Mourelatos Lakeshore Resort
"Akia has revolutionized the way we prioritize customer service. Its immediate, digital response has received overwhelming support from my staff and guests. Both the mobile and desktop apps are simple to use, integrates well with our operations, and gives us instant access to our guests, all of which allows us to capitalize on a new level of hospitality excellence."
Benjamin Gray
General Manager @
The Bellmoor Inn & Spa
"We currently require our guests to fill out a Health Screening Questionnaire during registration via text before arrival. Once the screening is completed, Akia notifies us and we prepare the guests for a temperature screening upon entry. Akia helps us to ensure that we are providing a safe environment for everyone to visit and enjoy."
Sandra Miller
Director of Sales and Marketing @
Glen Ivy Hot Springs
Featured Customers
More Products by Akia
Hotelier Rating
Looking for specific info?
10
Great for guess messaging, min apps and experience management
GM from 10 to 24 room Bed & Breakfast & Inn in Hilo (United States)
Verified
17 months ago
We got Akia for messaging, which it is great at, but have come to really love the mini apps. Combined this has allowed us to manage guests expectations better, upsell more, and simplify our checkin process by eliminating 90%+ of of the paper form we used to use. It's also made tipping staff easier, and puts a few hundred dollars a month in...
United States
United States
GM
Small Hotel
- 1
It looks like Akia is not recommended by any hotels
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Support
Unverified
Akia has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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