Apaleo Open PMS

4.9 (17 REVIEWS)

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Julia, Lina, Krystal + 13 more experts recommend apaleo GmbH

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Hospitality, your way.

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What is apaleo GmbH?

Founded in 2017 | Headquarters in München (Germany) | 70 employees
Apaleo Open PMS is a property management system designed for hotel and serviced apartment groups seeking to deliver an outstanding digital experience to both guests and staff. The platform stands out by being API-first, allowing for seamless integration with a range of best-of-breed technologies instead of relying on single-vendor suites. This flexibility enables businesses to customize their tech stack to best fit their operational needs. Apaleo Open PMS supports operations across more than 24 countries, providing a versatile and scalable solution that can grow with your business. The system streamlines management tasks such as reservations, billing, and guest communications, thereby enhancing operational efficiency and guest satisfaction. Hotels and serviced apartments can quickly adopt and adapt the platform to their specific needs, fostering a more personalized and efficient guest experience. To learn more, visit apaleo.com.

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This description was generated by AI which analyzed the following sources to summarize a description of apaleo GmbH products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by apaleo GmbH

FAQs

Capabilities

Empower guests & staff on mobile

Unify your data & own it

Lower your cost of ownership

Migrate fast & grow

Centralize multi-property management

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

Apaleo Pay

Payments Processing Software
With an integrated service designed for hospitality, connect and automate payments across all guest touchpoints. Apaleo Pay is for the modern hospitality business, helping you manage transactions across the guest journey securely and without the hassle.

PREMIUM ADD-ON

Apaleo PMS

Hotel Management Software
Simple and affordable core to run your operations. Extend it as you need with 200+ apps in the Apaleo Store

INCLUDED

Apaleo Store

Property Management Systems
The Apaleo Store offers 250+ plug-and-play apps that seamlessly connect to the Apaleo PMS. With its open, API-first approach, the Apaleo Store enables hoteliers to build a flexible, future-proof tech stack tailored to their unique needs. Whether you're managing a boutique hotel, a serviced apartment or a large hotel group, the Apaleo Store provides the tools to streamline operations, increase guest satisfaction and more.

INCLUDED

Agent Hub

Property Management Systems
With the Agent Hub, Apaleo brings AI-powered automation to hospitality operations. It gives you access to smart agents that handle tasks like guest communication, sales campaigns and property setup. Integrated directly with your Apaleo environment, these agents function as a digital team to increase efficiency, enhance the guest experience and support scalable growth.

INCLUDED

apaleo GmbH Reviews Summary

4.9
Excellent
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.9/5
Implementation
4.9/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Apaleo Open PMS is the #12 most trending product in the Property Management Systems category (out of 320) and the #322 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

apaleo GmbH’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence

apaleo GmbH Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Apaleo GmbH Average Apaleo GmbH

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4

Success Stories

3

References

5

Featured Customers

Apaleo GmbH Reviews

Hotelier Rating

Excellent
17
Very Good
0
Average
0
Poor
0
Terrible
0

Property Size

  • Small (1)
  • Mid-Sized (8)
  • Large (6)
  • X-Large (2)

Country

  • Germany
    Germany
    (7)
  • Switzerland
    Switzerland
    (3)
  • Netherlands
    Netherlands
    (2)
  • Austria
    Austria
    (2)
  • United Kingdom
    United Kingdom
    (1)

Region

  • Europe
    Europe
    (15)
10

A lean PMS with which everything is possible.

CEO & Founder from 200 to 499 room Branded Hotel in

Verified
2 days ago
Apaleo is straightforward, intuitive, and can be set up by yourself within two hours. Anyone with IT knowledge can easily connect anything to Apaleo. This is made possible by the API-first approach. Apaleo is completely open and allows any interface, provided the other party cooperates. For us, Apaleo is the most future-proof PMS on the mar...
CEO & Founder
X-Large Hotel
10

Apaleo: The most flexible PMS on the market – open, reliable, future-proof

IT-Administrator from 25-49 room Boutique in Graz (Austria)

Verified
3 days ago
What really sets Apaleo apart is its open API, which allows you to build your own systems and maintain full control over your data at all times. It’s by far the most flexible system we’ve worked with – you're not stuck with rigid workflows, but instead can shape the platform to match your exact operational needs. We’ve successfully integrat...
Country Austria
IT-Administrator
Mid-Sized Hotel
10

Apaleo sets 'record' with the rollout of 7,500 citizenM rooms in 8 weeks

CIO of citizenM from 100 to 199 room Boutique in Rotterdam (Netherlands)

Verified
14 days ago
The migration was a hugely ambitious project, requiring very detailed planning for many hotels across the globe. Compared to any other PMS of similar size and scope, it was the quickest implementation ever witnessed in our industry. Our congratulations go to our fantastic citizenM team and to everyone at Apaleo, who have proven to be such v...
Country Netherlands
CIO of citizenM
Large Hotel
10

Flexible PMS with API power

Sales & Revenue Manager from 50-74 room Boutique in Gemund (Germany)

Verified
1 months ago
When we first started with Apaleo, it felt a bit too minimal. But very quickly we realized: that’s actually the strength. Instead of being forced into predefined workflows, we were able to build the processes exactly the way we need them – using Apaleo’s open and well-structured API. From booking flows to guest communication and internal re...
Country Germany
Sales & Revenue Manager
Mid-Sized Hotel
10

A Future-Proof, Continuously Evolving PMS

Manager from 25-49 room Boutique in Wemding (Germany)

Verified
1 months ago
Apaleo’s modern approach to property management is impressive. The platform is constantly evolving, with regular updates and improvements that show they really listen to user needs. It’s cloud-based, user-friendly, and highly adaptable – perfect for a digital-first hotel like ours.
Country Germany
Manager
Mid-Sized Hotel
10

Flexible and Easy to use

General Manager from 100 to 199 room Extended Stay & Serviced Apartment in Herzogenaurach (Germany)

Verified
1 months ago
We love how easy some of the standard procedures are done in Apaleo e.g. like invoice correction or day closure is for our team. Also from the POV of the management: easy reports, large App Store to Connect with up to date partner platforms and on top of all a whole automation sandbox to play with via make.com
Country Germany
General Manager
Large Hotel
10

The Heart of our Hotel

General Manager from 50-74 room Boutique in Munich (Germany)

Verified
1 months ago
Apaleo is the backbone of our tech stack. Integrations are seamless, setup is fast, and their support team are very helpful. There is also a wonderful online community of Apaleo users, which makes for an invaluable resource. We’ve connected everything from custom CRMs to AI tools without any issues. Apaleo enables us to move fast and focus...
Country Germany
General Manager
Mid-Sized Hotel
10

Intuitive and easy to use

Group Systems & Integrations Manager from 100 to 199 room Boutique in Vienna (Austria)

Verified
1 months ago
Easy and intuitive even for someone who hasn't worked in the hotel industry yet. Reservations can be made easily, a room block for groups can be created. Open API and a great integration to make.com - so with the help of tools like make.com, possibilities are pretty much endless.
Country Austria
Group Systems & Integrations Manager
Large Hotel
10

Apaleo – A Modern, Flexible PMS

Director from 50-74 room Bed & Breakfast & Inn in Nuremberg (Germany)

Verified
1 months ago
Apaleo has proven to be a highly reliable and intuitive property management system, especially suited for hospitality businesses looking for flexibility and innovation. One of its biggest strengths is its virtually zero downtime, which ensures smooth day-to-day operations. The system is easy to learn, and their support team is both responsi...
Country Germany
Director
Mid-Sized Hotel
10

Best PMS of all

GM from 25-49 room Bed & Breakfast & Inn in Basel (Switzerland)

Verified
1 months ago
Open minded API, Ease of use, ability build your own tailored tech stack, connectability to other platforms and software programs.
Country Switzerland
GM
Mid-Sized Hotel
  • 1
  • 2

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

What Apaleo does really well? It keeps things lean. No fluff, no bloated legacy nonsense. Just a clean, open platform that makes it easy for hoteliers to build the tech stack of their dreams. With plug-and-play flexibility, real-time connectivity and an API-first mindset, Apaleo gives you full control to create exactly what fits your operations—nothing more, nothing less. It’s made for teams who want freedom to move fast and stay efficient.

Question:

What differentiates this product or service from the competition?

Answer:

Radical openness. While most PMS providers still operate as closed ecosystems or charge a fortune for integrations, Apaleo is API-first and truly open. Every function is accessible via API, and every integration—whether it’s a guest messaging tool, a payment gateway or a revenue system—can be added without begging your PMS vendor or waiting months. That means tech-savvy hotel teams can move fast, automate like pros, and scale without friction. It’s not just a PMS, it’s an infrastructure play—built for modularity, not monoliths. In a nutshell: Apaleo is not trying to do it all. It’s making sure you can do it your way.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Come with a clear vision of your ideal tech stack! This platform shines when you know what you want: the CRM you love, the RMS that works best for your segment, the guest journey tool that fits your brand. Apaleo won’t box you in. It gives you the freedom to plug in best-of-breed tools and automate workflows that make sense for your operation. So don’t treat it like a traditional PMS. Treat it like the tech foundation of your hotel’s future.

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Support

Unverified

apaleo GmbH has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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2025

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Response Time

Less than a day

Recommended

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