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Hotel Effectiveness PerfectLabor™ by Actabl
4.7 (574 REVIEWS)
HT Score
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Julia, Stephen, Jared + 44 more experts recommend Actabl
Read RecommendationsHotel Effectiveness PerfectLabor™ by Actabl
Ranked 1 (out of 26) in Scheduling & Workforce Management
2025 Finalist
HotelTechAwards
Hoteliers voted Actabl as the #2 Scheduling & Workforce Management provider in the 2025 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldTurn Labor Data into Profit Intelligence
92% recommended by 1741 hotels
Rosewood, Montage, Posadas & 1738 others
Bell - AI powered product analyst
I analyzed all of Actabl’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hotel Effectiveness excels in optimizing labor scheduling in the hospitality industry with data-driven insights. Its forecasting models align staffing with real business demand, preventing both overstaffing and understaffing. The integration between Hotel Effectiveness and ProfitSword enhances financial planning and transparency. However, users suggest improvements in mobile usability and automation to enhance user experience. Overall, it's a powerful tool for improving labor productivity and reducing costs.
Rosewood, Montage, Posadas & 1738 others
Read their reviewsWhat Types of Hotels Actabl is Popular For
Size
49 | X-Small (1-9 room)
39 | Small (10-24 room)
213 | Mid-Sized (25-74 room)
994 | Large (75-199 room)
1040 | X-Large (200+ room)
Country
1894 | United States of America
95 | Mexico
56 | Canada
27 | United Kingdom
26 | United Arab Emirates
19 | Sweden
16 | India
15 | Norway
11 | South Africa
10 | Turkey
9 | Saudi Arabia
8 | Spain
7 | Italy
6 | Japan
6 | Indonesia
6 | Ireland
5 | Cyprus
5 | Thailand
5 | Bahamas
5 | Singapore
4 | Vietnam
4 | China
4 | Australia
4 | Malaysia
3 | Morocco
3 | Cayman Islands
3 | Netherlands
3 | Egypt
3 | Austria
3 | Colombia
3 | Hungary
2 | Poland
2 | Ethiopia
2 | Brazil
2 | Sri Lanka
2 | Czech Republic
2 | Belgium
2 | Portugal
2 | Pakistan
2 | Puerto Rico
2 | Turks and Caicos Islands
2 | Kazakhstan
2 | Peru
2 | Qatar
2 | Oman
2 | Jordan
2 | Bahrain
1 | Panama
1 | Finland
1 | Rwanda
1 | Switzerland
1 | Greece
1 | Belize
1 | Hong Kong
1 | Kenya
1 | Germany
1 | France
1 | Bangladesh
1 | Philippines
1 | Denmark
1 | Montenegro
1 | Albania
1 | Maldives
1 | Laos
1 | Guatemala
1 | Cambodia
1 | Fiji
1 | Kuwait
Type
1280 | Branded Hotels
1064 | Luxury Hotels
949 | Boutiques
914 | Resorts
816 | Bed & Breakfast & Inns
724 | Airport/Conference Hotels
594 | City Center Hotels
473 | Limited Service & Budget Hotels
223 | Extended Stay & Serviced Apartments
103 | Casinos
102 | Hostels
74 | Vacation Rentals & Villas
61 | Motels
54 | RV Parks & Campgrounds
Region
2045 | North America
112 | Europe
62 | Asia Pacific
57 | Middle East
18 | Africa
13 | Central America
9 | South America
5 | Oceania
Category
712 | Concierge Software
574 | Scheduling & Workforce Management
518 | Business Intelligence
492 | Housekeeping Software
418 | Hotel Maintenance Software
390 | Staff Collaboration Tools
149 | Employee Engagement Software
87 | Hotel Accounting Software
Didn’t find what you were looking for?
What is Actabl?
Founded in 2022 | Headquarters in San Francisco (United States) | 294 employees
Hotel Effectiveness PerfectLabor™ by Actabl is a labor management software designed specifically for hotels. Leveraging advanced scheduling capabilities, it optimizes staffing by aligning employee schedules with demand forecasts, allowing for real-time adjustments to achieve operational efficiency. This reduces overtime costs and enhances financial performance. Integrating seamlessly with payroll systems, it ensures compliance and supports daily labor performance analysis. The platform empowers hoteliers to make data-driven decisions to boost revenue and improve the guest experience by efficiently matching labor to occupancy needs.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Actabl products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Actabl Reviews Analyzed: 184
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Actabl Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Actabl
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Actabl's Provided Description:
"In today’s unpredictable labor market, controlling costs while maintaining service quality is critical. Hotel Effectiveness®, part of the Actabl platform, gives hotel operators real-time visibility into labor performance so they can align staffing with business demand — protecting profitability without sacrificing guest experience. Built by hoteliers for hotels, Hotel Effectiveness connects forecasting, scheduling, and productivity standards directly to occupancy and demand data. The result: smarter labor plans that prevent waste, reduce overtime, and keep every room ready to sell. With tools like PerfectLabor™, managers can easily match staffing levels to forecasted occupancy; PerfectTime™ simplifies time and attendance tracking; and PerfectWage™ provides wage and productivity benchmarking to help leaders make data-driven labor decisions across their portfolios. Thousands of hotels and over 10,000 managers rely on Hotel Effectiveness to cut labor costs by up to 6%, streamline scheduling, and empower teams to do more with less — transforming daily labor decisions into measurable profit outcomes."
FAQs
Capabilities
Create Benchmark-Driven Productivity Standards
Create Benchmark-Driven Productivity Standards
Hotel Effectiveness helps leaders set precise, benchmark-based labor standards tailored to every property, department, and role. Compare productivity and staffing performance across brands, regions, and asset classes using real-time data and hospitality-specific benchmarks. With dynamic labor plans updated weekly, managers can instantly spot gaps, adjust schedules, and ensure every hotel operates efficiently — balancing service quality with cost control across the portfolio.
Transform Labor Data into Measurable Profit
Transform Labor Data into Measurable Profit
Automated reporting eliminates manual work, while benchmarks from thousands of hotels highlight where to improve efficiency and reduce costs. Managers get real-time insights to make informed staffing decisions, maintain productivity, and turn daily labor planning into measurable profit across every department and property.
Integrate All Your Critical Systems
Integrate All Your Critical Systems
Seamlessly connect your property, payroll, and timekeeping systems to create a single source of truth for labor management. Hotel Effectiveness integrates data across PMS, POS, and accounting tools, ensuring schedules, forecasts, and actuals stay aligned. Automated data transfers eliminate manual entry, save time, and give managers confidence that every staffing decision is grounded in accurate, up-to-date information.
Build Dynamic, Demand-Driven Schedules
Build Dynamic, Demand-Driven Schedules
PerfectLabor™ automatically turns labor standards and forecasts into smart scheduling templates, enabling managers to build compliant, efficient schedules in minutes. Schedules dynamically adjust to occupancy, events, and seasonal demand — reducing waste, overtime, and reliance on contract labor. With built-in compliance checks and variance alerts, teams can manage shifts proactively while maintaining service quality and controlling costs.
Empower Teams in Real Time
Empower Teams in Real Time
PerfectLabor™ integrates with MyHotelTeam® to connect managers and employees in one easy-to-use mobile experience. Schedules update automatically, allowing staff to view shifts, request time off, and swap coverage in real time. Built-in wellness check-ins and communication tools support team safety, engagement, and accountability — ensuring smooth operations and a positive employee experience while keeping hotels fully staffed and compliant.
Control Labor Costs with Daily Visibility
Control Labor Costs with Daily Visibility
Stay ahead of overtime, overstaffing, and schedule drift with the 5 Minute Daily Labor Check-In™ tool. Hotel Effectiveness gives managers real-time insight into labor spend versus forecast, enabling same-day adjustments when occupancy or demand changes. Monitor performance, spot trends, and correct issues before they impact costs — protecting profitability and ensuring every labor hour delivers measurable value.
Manage Labor Anytime, Anywhere
Manage Labor Anytime, Anywhere
The Hotel Effectiveness mobile app gives managers full visibility into scheduling, staffing, and labor performance on the go. Designed for simplicity and speed, it enables leaders to monitor costs, make schedule changes, and approve shifts from anywhere on property. With real-time alerts and easy-to-use dashboards, teams can act quickly to control expenses, optimize coverage, and sustain productivity — from lobby to back office.
Features
Shifts & Scheduling
4/5 features
Time Tracking
4/5 features
Analytics & Benchmarking
4/5 features
Tasks & Checklists
4/5 features
Messaging & Communication
4/5 features
Benefits Management
4/5 features
Available Add-ons & Modules
PerfectWage
Staffing & Recruiting Networks
Know exactly what to pay with accurate wage data and benchmarking across your hotel portfolio.
PerfectEngage
Employee Engagement Software
Experience the fastest and easiest way to engage with employees, instantly sharing updates, news, and safety information.
Actabl Reviews Summary
Ease of Use
4.7/5
Customer Support
4.6/5
ROI
4.6/5
Implementation
4.5/5
Recommended by
Achievements
This vendor's trending score is rising, Hotel Effectiveness PerfectLabor™ by Actabl is the #1 most trending product in the Scheduling & Workforce Management category (out of 26) and the #7 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreActabl has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted Actabl as the #2 Scheduling & Workforce Management provider in the 2025 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Actabl Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
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References
"Offering guests the ability to text and use the app to place requests makes a lot of sense. We’re on our phones all the time anyway. It’s a lot easier than calling the front desk and potentially being placed on hold, and you can also place requests off-site."
Michael Hillier
General Manager @
The Renwick
"Our guests love texting us. A lot of modern day travelers expect more tech-savvy ways to communicate versus the standard picking up the phone or speaking face-to-face. Everybody has very busy lives but with ALICE Guest Messaging, it’s been quicker and more seamless to communicate with guests in terms of sending real-time information and even responding to requests."
Abraham Rodriguez
Director, Front Office @
Smyth Tribeca
"It's a way of adapting to the rapid changes in technology without compromising our standards for excellent, yet personable, customer service. We've used it for recommendations, confirming dinner reservations, coordinating plans, etc. It speeds up the communication time quite a bit, as guests are unlikely to answer a call from an unknown number, but will text us back almost immediately."
Erin Webb
Guest Services Lead @
Wythe Hotel
"The ability to load our checklists into the system and attach pictures of work done has allowed us to have transparency and accountability in our preventative maintenance program and enabled our chief engineer to track the quality of maintenance work even when he is busy assisting with other major projects that we have at the hotel.<br /><br />"
Abraham Rodriguez
Front Office Manager @
Smyth Tribeca
"Maintaining the hotel is everyone’s responsibility. ALICE has improved the communication of how my front desk and housekeeping staff are informing my engineers of any problems and issues that need to be attended to. It’s an amazing tool.<br /><br />"
John Agosto
General Manager @
Featured Customers
More Products by Actabl
Hotelier Rating
Looking for specific info?
10
General Manager
General Manager from 75-99 room Bed & Breakfast & Inn in SanDiego (United States of America)
Verified
4 days ago
We use it heavily for monitoring and adjusting labor hours and scheduling staff members. Very effective with cost and budgeting savings.
United States of America
United States of America
General Manager
Large Hotel
10
Amazing
Task force manager from 100 to 199 room Bed & Breakfast & Inn in Gaithersburg (United States of America)
Verified
5 days ago
Very easy to navigate. very effective staff loves the efficiency of it. like that we can use as a schedule tool labor and staffing management it also save time.
United States of America
United States of America
Task force manager
Large Hotel
9
Good program to schedule and keep track of work orders
Engineering Supervisor from 100 to 199 room Boutique in Newport (United States of America)
Verified
7 days ago
I like that other departments can put in work orders/ request so we get them in a timely matter, and we can track what has been done.
United States of America
United States of America
Engineering Supervisor
Large Hotel
7
Actabl keeps me organized
Chief Engineer from 100 to 199 room in Lansing (United States of America)
Verified
7 days ago
I like using the scheduler. It makes writing the schedule pretty quick and easy which is really important when you have a lot to do.
United States of America
United States of America
Chief Engineer
Large Hotel
9
Easy Peasy
Director of Sales & Marketing from 500+ room Branded Hotel in Middleton (United States of America)
Verified
8 days ago
The system is very easy to use, allowing for streamlined labor management across multiple departments! With its integration to our forecasting software, everything is a breeze.
United States of America
United States of America
Director of Sales & Marketing
X-Large Hotel
8
You have different levels of accessibility for different hotel roles
Assistant General Manager from 100 to 199 room Boutique in Nashville (United States of America)
Verified
8 days ago
Being able to see all active employees for the day, this makes it easier to know who is working for the day and their clock in/out times.
United States of America
United States of America
Assistant General Manager
Large Hotel
10
Great system to keep payroll costs in line
General Manager from 500+ room Branded Hotel in Altamonte Springs (United States of America)
Verified
8 days ago
Hotel Effectiveness is an outstanding tool that we have used for over 10 years. It does a great job with helping schedule correctly for the most profitability without losing the customer service focus. I would recommend this to any 1st time hotel General Manager as well as a seasoned veteran. The scheduler function alone is worth it, much...
United States of America
United States of America
General Manager
X-Large Hotel
9
Alice has boosted productivity and streamlined communication within our property.
Engineering Administrative Assistant from 100 to 199 room Boutique in Soufriere (Caribbean)
Verified
8 days ago
Ease of assigning the task to colleagues.
Notification feature to alert for new tickets.
Being able to upload images with the tickets for clarification.
Caribbean
Caribbean
Engineering Administrative Assistant
Large Hotel
9
Transforming Hotel Efficiency and Guest Experience
Guest Relations Agent from 500+ room Luxury Hotel in Dubai (United Arab Emirates)
Verified
8 days ago
The ALICE app is a game-changer for the hospitality industry. It brings every department together—front desk, housekeeping, maintenance, concierge, and guest services—onto a single, easy-to-use platform. With ALICE, hotels can streamline communication, reduce service delays, and deliver consistently exceptional guest experiences.
One of it...
United Arab Emirates
United Arab Emirates
Guest Relations Agent
X-Large Hotel
10
Very Easy/ User Friendly
Restaurant Manager from 50-74 room Bed & Breakfast & Inn in Kennebunkport (United States of America)
Verified
9 days ago
I love using my Hotel Effectiveness to schedule my staff. It's very easy to make changes, see time off requests, etc. I'd recommend it to anyone looking for an easy, user-friendly way to create schedules for work.
United States of America
United States of America
Restaurant Manager
Mid-Sized Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Alice's ticketing system excels at centralizing hotel operations, streamlining guest requests, and improving cross-department communication—especially for housekeeping and engineering teams. Its strength lies in clear task routing, SLA tracking, and a mobile-first workflow that keeps staff coordinated and accountable. Many hotels use ALICE alongside Canary, where Canary Messaging integrates directly with their ticketing platform, enabling seamless guest-to-staff communication and automated ticket creation.
Showing all answers to: "What does this product or service do well?"
Alice's ticketing system excels at centralizing hotel operations, streamlining guest requests, and improving cross-department communication—especially for housekeeping and engineering teams. Its strength lies in clear task routing, SLA tracking, and a mobile-first workflow that keeps staff coordinated and accountable. Many hotels use ALICE alongside Canary, where Canary Messaging integrates directly with their ticketing platform, enabling seamless guest-to-staff communication and automated ticket creation.
First, we have Profitsword that it's our day to day site to go to check our numbers and trends also the help us to maintain control of the whole portfolio. Second we have Hotel Effectiveness that allow us to coordinate and schedule the resources accordingly for each department and help us to control the labor all across the portfolio.
Hotel Effectiveness gives hoteliers real-time insight into occupancy and scheduling, enabling them to control and maximize labor costs while optimizing housekeeping staff and overall profitability all on one dashboard.
The Actabl suite gives hotel management companies the intelligence they need to take their operations to the next level. They set the new standard for hotel technology and give companies the data they need to make informed decisions.
Each of these products deliver a high level of functionality in their market segment. Each of these software packages is robust in options, making them among the Hospitality Industry Best in Class Software options.
Question:
What differentiates this product or service from the competition?
Answer:
ALICE differentiates itself by combining concierge tools, housekeeping, and maintenance into one unified operations platform rather than relying on separate, siloed systems. Its mobile-first design and real-time cross-department visibility make it especially effective at keeping teams coordinated and accountable. Many properties also pair ALICE with Canary Messaging, which integrates directly with their ticketing workflow to connect guest requests seamlessly into ALICE’s operations system.
Showing all answers to: "What differentiates this product or service from the competition?"
ALICE differentiates itself by combining concierge tools, housekeeping, and maintenance into one unified operations platform rather than relying on separate, siloed systems. Its mobile-first design and real-time cross-department visibility make it especially effective at keeping teams coordinated and accountable. Many properties also pair ALICE with Canary Messaging, which integrates directly with their ticketing workflow to connect guest requests seamlessly into ALICE’s operations system.
The way that the data is processed and the reports customization is amazing. The same with the driver setup for budgets/forecast is very easy and can help to automate the processes. Also, the support team make a great difference when they are always willing to help and resolve the issue.
More intuitive and user-friendly than other solutions in the market, it integrates seamlessly with most payroll and timekeeping platforms to provide maximum flexibility—backed by faster, more responsive customer support.
Their products make life easier for operations, budgeting, and monitoring performance. Every Actabl employee is very knowledgeable when it comes to the hospitality industry, and each one wants every client to succeed. Their whole team does an amazing job at events. They are very engaged, and work as a team to answer every question.
What differentiates these products from the competition is the robust options that each software package contains. In addition to the options is the level of support provided for each product. From implementation all the way through Post Go Live support the staff at Actabl treats you professionally.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
If you’re considering ALICE, the best advice is to map out exactly which departments will use it and commit to cross-department adoption from day one. ALICE delivers the most value when housekeeping, engineering, and the front desk all participate consistently—otherwise you only get a fraction of the operational visibility it’s designed to provide.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
If you’re considering ALICE, the best advice is to map out exactly which departments will use it and commit to cross-department adoption from day one. ALICE delivers the most value when housekeeping, engineering, and the front desk all participate consistently—otherwise you only get a fraction of the operational visibility it’s designed to provide.
For sure for Business Intelligence and Labor control Profitsage and Hotel Effectiveness are great tools after they are properly configuring.
We actually have more than 40 properties enrolled in PS and 20 in Hotel Effectivenes. And everything is smooth. And our customer success representative is phenomenal.
Hotel Effectiveness offers the best hotel-specific labor management solution on the market. Their technology is simple, intuitive, and designed with the unique needs of hoteliers in mind. What truly sets them apart is their team—many of whom have firsthand experience working in the hotel industry. That industry expertise, combined with responsive support and user-friendly tools, makes Hotel Effectiveness a standout partner for any property looking to optimize labor, improve efficiency, and boost profitability.
There is so much Actabl can do for your company. Take a look at every product: ProfitSword, Alice, Transcendent, and Hotel Effectiveness, and don't be afraid to ask questions. Actabl walks you through the whole discovery process so you can be confident with every decision you make.
Based on my experience with each of these software packages, I would recommend for you to review each product thoroughly. Make sure the functionality meets your needs and companies goals. Make sure on integrations to other systems you may be using as well.
Recommended by
Bryan Michalis
Marketing
@
Canary Technologies
Jose Mendoza
IT Manager
@
AD1 Hospitality, LLC
Brad Tooman
Field Sales Manager
@
Netchex
Steven Phelps
Marketing Director
@
Acumen Information Systems
Kevin Shockley
Director of Business Development
@
Acumen Information Systems
Bryan Michalis
Marketing
@
Canary Technologies
Jose Mendoza
IT Manager
@
AD1 Hospitality, LLC
Brad Tooman
Field Sales Manager
@
Netchex
Steven Phelps
Marketing Director
@
Acumen Information Systems
Kevin Shockley
Director of Business Development
@
Acumen Information Systems
Paul Bennie
Director, Business Development
@
ProfitSword
Amy Maloney
EVP of Operations
@
myDigitalOffice
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Actabl has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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