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Your hotel's core operating system to effortlessly manage bookings, guest experiences, and operations.
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Enhance team collaboration with real-time messaging, task sharing, and centralized updates across departments.
Best Hotel Accounting Software of 2024
Tools to manage your hotel's accounting, budgeting and financial planning.
Popular in Revenue Management
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Maximize revenue with dynamic pricing, demand forecasting, and automated data insights.
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Distribute your inventory to hundreds of channels to boost occupancy.
Best Business Intelligence of 2024
Say goodbye to spreadsheets and leverage modern BI tools to visualize your data and uncover hidden insights.
Popular in Marketing
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Turn guest data into action with personalized offers, targeted communication, and automated workflows.
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The eCommerce shopping cart for your hotel's website.
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Setup, manage and optimize advertising campaigns across channels to drive direct bookings.
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Enhance stays with a guest app offering amenities info, messaging, mobile ordering, and upsell opportunities.
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Best Guest Messaging Software of 2024
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Jordan Hollander
CEO @ HotelTechReport
Jordan is the co-founder of Hotel Tech Report, the hotel industry's app store where millions of professionals discover tech tools to transform their businesses. He was previously on the Global Partnerships team at Starwood Hotels & Resorts. Prior to his work with SPG, Jordan was Director of Business Development at MWT Hospitality and an equity analyst at Wells Capital Management. Jordan received his MBA from Northwestern’s Kellogg School of Management where he was a Zell Global Entrepreneurship Scholar and a Pritzker Group Venture Fellow.
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Choosing the right Rate Shopping for your hotel depends on several variables some of which come down to personal preference but most of which come down to the characteristics of your property. Is your hotel a small property with limited budget? Or is your property a luxury resort with lots of outlets and high ADR? Below are HTR’s defined key personas based on common property characteristics that typically indicate similar product choices.
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Defining “market intelligence” in the hotel business, or any industry for that matter, is quite simple… it’s the general understanding of any information relevant to your market and using that aggregated data to make confident business strategy decisions. For hotels, it’s about understanding your competitors’ pricing strategy and demand forecasts in real-time, being aware of local events and other seasonal occurrences along with weather conditions that impact overall market demand, and using this information to adjust your pricing and revenue management strategy accordingly.
The pricing of market intelligence tools is based on the amount of rate shopping the hotelier would like to receive on a daily, weekly or monthly basis, the number of hotels to be compared against, and the number of channels to be shopped. Everything can be customized to meet specific needs.
A sample starter package for a set monthly price could include: A handful of comp hotels Several channels unlimited live Expedia re-shops.
Each hotel needs to evaluate what will work for them and if specific reports will need to be built to meet specific needs so that the hotel has the best opportunity to maximize revenue. They also should consider if support packages and the ability to make changes as needed are included in cost or come at an additional fee. A Premium package could include multiple daily 365-day reports at over $500 a month.
On average, it takes 2 business days to launch a hotel from the time of receiving the setup information to delivery of the first reports.
Once information is received there should be no downtime, as there is no integration required or data migrations. Ideally some form of training, whether live or through short videos, could be provided to assist in the adoption once integrated.
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