Amadeus – Demand360®
4.1 (54 REVIEWS)
HT Score
29 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Amadeus – Demand360®
Ranked 5 (out of 33) in Rate Shopping
Optimize Demand with the Industry’s Most Comprehensive Forward-Looking Occupancy Data
83% recommended by 157 hotels
Marriott, IHG Hotels, Pan Pacific Hotels & 154 others
What is Amadeus?
Founded in 1987 | Headquarters in Madrid (Spain) | 14190 employees
Amadeus – Demand360® is a powerful market intelligence platform designed specifically for the hospitality industry. It provides hoteliers with comprehensive insights into both historical and future hotel performance data, enabling precise demand generation strategies. With this tool, users can assess market trends, benchmark their performance against competitors, and make data-driven decisions to maximize revenue.
Utilizing real-time data analytics and seamless integration with various hotel technologies, Demand360 helps enhance channel management and strategic revenue management. The platform's unique offerings include the only view of RevPAR rank in the market, insights into effective promotions, and the freshest demand data available. This allows hoteliers to identify opportunities, adjust pricing strategies, and ultimately boost occupancy and ADR. Amadeus – Demand360® is essential for any hotelier aiming to outperform the competition and drive optimal business operations.
Capabilities
Amadeus doesn’t have any benefits or use cases available
Features
Competitor Tracking & Benchmarking
4/5 features
Parity Monitoring
4/5 features
Data Granularity
4/5 features
Performance Reporting & Analytics
4/5 features
Other
1/1 features
Available Add-ons & Modules
Amadeus – Business Intelligence Alternative Accommodations
VR Dynamic Pricing
For the first time, gain even deeper insight into your entire competitive market by integrating the rapidly expanding world of alternative accommodations, or short-term rentals, in your Business Intelligence suite. This new solution enables you to analyze an entirely different segment of competitors in your area and comprehensively adjust your strategies beyond your immediate comp set.
Amadeus Reviews Summary
Ease of Use
4.2/5
Customer Support
3.9/5
ROI
4.1/5
Implementation
4.0/5
Recommended by
Achievements
This vendor's trending score is rising, Amadeus – Demand360® is the #6 most trending product in the Rate Shopping category (out of 33) and the #205 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreAmadeus’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Amadeus Pricing
Pricing Available By Request
Amadeus has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Amadeus Case Studies
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References
"We are quarter-on-quarter, year-on-year, 100% up on revenue, which is amazing for the venue and amazing for the team. Delphi has helped hugely with that visibility of reporting."
Hayley Smith
Head of Sales @
Silverstone Circuit
"I definitely could not do my job as effectively, or manage our property's assets, without having HotSOS."
Rudy Garcia
Director of Facility Services @
La Cantera Resort & Spa
"HotSOS has immensely helped our operation be much more efficient and customer-focused and is embraced by every level of our organization. We couldn't imagine our operation without it."
Roman Husock
Director of Rooms @
De L'Europe
"HotSOS delivers a real-time overview of room inventory, enabling room attendants to prioritize cleaning based on guest check-outs and arrivals. It allows supervisors to efficiently prioritize tasks without the need for direct communication with the room attendants, and identify areas for improvement, thus enhancing overall efficiency. It is a truly exceptional tool!"
Moshe Cohen
Applications Trainer @
"HotSOS is integral to the seamless operation of our business, and it has become indispensable in maintaining our high service level."
Jorine Heutink
Executive Housekeeper @
Hotel Okura Amsterdam
"By adopting Delphi at most of our properties, Easton’s has been able to standardize the training and coaching of our sales force, enabling consistent lead processing and response. Delphi’s merge template feature enhances efficiency across the board. We encourage our sales force to fully utilize the system, which has notably increased our capacity to handle above-property leads."
Sarah Moniz
Executive Director of Sales @
Easton's Group of Hotels
"Our partnership with Amadeus gave us the opportunity to test hotel ads for retargeting, which contributed to a 40% increase in bookings from Facebook Remarketing."
Nicole Weatherstone
Growth Marketing Manager @
Hyatt Vacation Club At The Welk
"Since using Demand360, the Pace, Groups, and Segment & Channels reports have become great assets to help make decisions in my day-to-day work."
Doris Búcaro
Revenue Manager @
Hyatt Centric Guatemala City
"Demand360 has helped the hotel in seeing areas of opportunity. Before Demand360 the hotel didn't know if our pace was in line with where it should be, and Demand360 gives you that benchmark to make that decision on whether you're too built up or not built up enough."
Joseph Bustos
Director of Revenue @
YOTEL New York Times Square
"On iHotelier Booking Engine 4.0, we can run private offers to compete with the OTA’s loyalty programs. Since we started running private offers, it has become one of our top 3 rate plans booked on the website. Our private offers members list now exceeds 2,100 guests."
William Koo
Revenue Consultant @
Waikiki Resort Hotel
"People were Googling us, but because we had poor rate parity, they were not clicking on Brand.com as it did not have attractive rates. Having competitive rates increased the number of sessions to our website and subsequently massively increased our conversion rate. Today we are in parity and people are increasingly coming to our website."
Sarah Major-Bourgeois
Director of Distribution @
Groupe Germain Hôtels
"At the beginning, the change was a bit scary and the housekeeping staff were nervous about us being able to check on them everywhere, but now if they didn’t have it I think they’d panic! We all love it."
Martijn Drost
Head of Engineering and IT @
Sofitel Legend The Grand Amsterdam
"When a guest checks out, our housekeeping team is notified immediately, meaning they can be deployed to clear the rooms straight away. Before, all communication would have to be done over the phone which takes up a lot of time, but, because we have Amadeus Service Optimization, we can send live updates on the app which has made a big impact on the speed in which we can work."
Chandra Illanperuma
Director of Housekeeping @
Palazzo Versace Dubai at Jaddaf Waterfront
"The fact that all departments can see where our room attendants are without having to track them down is absolutely priceless. Time is our currency and it’s all about productivity to make sure we’re turning the house as quickly as possible. With Amadeus Service Optimization, our managers don’t have to micromanage staff, which gives them more time to engage guests and complete room inspections to ensure quality."
Maria Cuevas
Director of Housekeeping @
Monarch Beach Resort
"Analyzing the trends through the system allows us to optimize staff scheduling so we can meet the demands of the day. We can also prioritize our work with minimal effort so we can respond quickly to guests and get right back to building maintenance. By leveraging the system we’ve prevented 24% more incidents from occurring because everyone has eyes on what work needs to be done, and our teams can easily strategize with housekeeping and other departments on important projects without impacting our guests."
Markus Krebs
Resort Manager @
Monarch Beach Resort
"Everybody can see within Amadeus Service Optimization what the status of a work ticket is, so you don’t need to call others to get information. If there’s a shift change, the incoming team member can track what’s been done already since the information is stored in one place."
Martijn Drost
Head of Engineering and IT @
Sofitel Legend The Grand Amsterdam
"I was so happy to see that the Palazzo Versace Dubai already had Amadeus Service Optimization when I started, otherwise, implementing it would have been the first thing I would have done! I have spent many years in the hotel industry before technology was so advanced and have found Amadeus Service Optimization has significantly improved the speed of communication and the handling of guest requests."
Chandra Illanperuma
Director of Housekeeping @
Palazzo Versace Dubai at Jaddaf Waterfront
"Whether we’re improving operational efficiencies, data and reporting, or executing an event, Amadeus Sales & Event Management has been the solution to help us realize our goals and deliver the best guest experience we possibly can."
Kathy Magrane
Director of Sales Solutions and Systems @
Denihan Hospitality Group
"By leveraging the automation capabilities of Amadeus Sales & Event Management, our time is freed up to focus on building one-of-a-kind experiences for our guests that will keep them coming back!"
Alex Filiatrault
Regional Director of Sales, Marketing, and Revenue Management @
Silver Hotel Group
"With Amadeus Sales & Event Management, our communication as a team has improved since data and information is centralized. It’s eliminated any confusion as to the status of an event or contract and made the planning process much quicker."
Denise Cole
Director of Sales & Marketing @
Hilton Garden Inn Atlanta Airport/millenium Center
"Amadeus Sales & Event Management – Advanced gives us more ability to track sales and keep on top of what’s going on. We are now able to track ROI on things like events and offers, which helps our staff to understand and manage their business better. It’s a real benefit for us."
Barbara Fulton
Group M&E Revenue Manager @
Valor Hospitality Partners
"Using Amadeus Sales & Event Management – Advanced with Sertifi has revolutionized the way we work. With access anytime, anywhere, our sales team can use it when they travel, and it’s allowed our convention services team the time to work directly alongside our customers. That’s really the entire goal, to create a better bond and provide better service for them."
Gavin Mealiffe
Vice President of Sales @
Tropicana @ Las Vegas (E)
""The global industry standard for managing and executing group events""
Adam Vonthethoff
General Manager – Food & Beverage @
Adelaide Oval
"[Amadeus] is the leading technology solution provider in hospitality..."
Daisy Wang
Deputy Manager @
Beijing International Hotel
"IHG is a brand and consumer driven company. We use insight to anticipate consumer trends and behaviour. We also have a long track record of investing in relevant technologies to support our brand promise and build a closer relationship with our guests. Partnering with Amadeus will help us continue to do just that."
Eric Pearson
Executive Vice President and Chief Information Officer @
Intercontinental Hotels Group
Featured Customers
Popularity by Segment
Size
8 | X-Small (1-9 room)
9 | Small (10-24 room)
19 | Medium (25-74 room)
53 | Large (75-199 room)
97 | X-Large (200+ room)
Country
107 | United States of America
11 | Mexico
7 | India
5 | Australia
5 | United Kingdom
5 | United Arab Emirates
4 | Canada
4 | Philippines
4 | Thailand
4 | Switzerland
3 | Pakistan
2 | Saudi Arabia
2 | Poland
2 | China
2 | Spain
2 | Belgium
2 | Guatemala
1 | Indonesia
1 | Morocco
1 | Venezuela
1 | Tunisia
1 | Ireland
1 | Cape Verde
1 | Japan
1 | Kenya
1 | Ethiopia
1 | Italy
1 | Belize
1 | Cambodia
1 | Greece
1 | Germany
1 | Romania
1 | Qatar
1 | Honduras
1 | Malta
1 | Argentina
Type
93 | Luxury Hotels
84 | Branded Hotels
66 | Airport/Conference Hotels
63 | City Center Hotels
54 | Boutiques
49 | Bed & Breakfast & Inns
48 | Resorts
32 | Limited Service & Budget Hotels
12 | Extended Stay & Serviced Apartments
9 | Hostels
7 | Casinos
7 | Motels
2 | Vacation Rentals & Villas
1 | RV Parks & Campgrounds
Region
122 | North America
21 | Europe
20 | Asia Pacific
11 | Middle East
5 | Oceania
5 | South America
5 | Africa
1 | Central America
Category
88 | Booking Engine
55 | Rate Shopping
46 | Hotel Reservations Systems
39 | Event Management Software
34 | Business Intelligence
31 | Staff Collaboration Tools
18 | Digital Marketing Agencies
8 | Hotel CRM & Email Marketing
6 | RFPs & Proposal Management Software
3 | Housekeeping Software
2 | Property Management Systems
More Products by Amadeus
Hotelier Rating
Hoteliers say
NEW AI Review summary
Hoteliers like TravelClick for its comprehensive market intelligence capabilities, effective channel management, and strategic revenue management tools. Users appreciate its real-time data analytics, ease of use, and integration with other hotel technologies, which aid in revenue optimization and informed decision-making. However, there are some concerns about customer support, high costs, and the need for more competitive pricing and innovation.
AI-generated from the text of customer reviews
Looking for specific info?
10
One of the Best Technologies
DOMS from 200 to 499 room Resort in Iztapa (Guatemala)
Verified
3 years ago
Easy to use CRS interface, complete analytics reporting for strategic decisions, Advance pricing engine to manage promotions and your revenue strategy. All in one connections for all channels including metasearch
Guatemala
Guatemala
DOMS
X-Large Hotel
9
Best Marketing Intelligence Tool
Director General Complejo from 200 to 499 room Boutique in San Pedro Garza Garcia (Mexico)
Verified
5 years ago
Best Marketing Intelligence Tool. Most reliable Rate Shopper technology. I trust Travelclick for the management of my revenues.
Mexico
Mexico
Director General Complejo
X-Large Hotel
10
Thank you, TravelClick is more easy for us to manage rate very fast
Assistant Reservation Manager from 100 to 199 room Luxury Hotel in Phnom Penh (Cambodia)
Verified
5 years ago
Thank you, TravelClick is more easy for us to load and change Best Available Rate to all OTAs in faster just 5-10 minutes will reach to OTAs extranet and post their public website.
Cambodia
Cambodia
Assistant Reservation Manager
Large Hotel
7
Great for seeing what business is in the market..
Director Business Travel from 500+ room Bed & Breakfast & Inn in Pittsburgh (United States of America)
Verified
5 years ago
Great for seeing what business is being booked in the market and at what rates.
United States of America
United States of America
Director Business Travel
X-Large Hotel
10
Excellent product and tools
Director of Revenue from 200 to 499 room Branded Hotel in Antwerp (Belgium)
Verified
5 years ago
All Travelclick systems are reliable and strong sources with very good integrations with other vendors and 3rd parties. Support services are professional and efficient.
Belgium
Belgium
Director of Revenue
X-Large Hotel
10
Easy read, user friendly
DOS from 200 to 499 room City Center Hotel in Chicago (United States of America)
Verified
5 years ago
The report, easy read, user friendly
United States of America
United States of America
DOS
X-Large Hotel
10
Great company!
Director of Sales & Marketing from 200 to 499 room Bed & Breakfast & Inn in Bucharest (Romania)
Verified
5 years ago
I am up to date with what is happening on the market in terms of rates and demand and the Sales Director for our market Kamil Marhevsky is always there for our property when we need support or we have questions.
Romania
Romania
Director of Sales & Marketing
X-Large Hotel
9
Easy to handle and good training
Revenue Manager from Bed & Breakfast & Inn in Hong Kong (China)
Verified
5 years ago
Details information provided
Good training for new user.
Easy to handle.
China
China
Revenue Manager
10
Thank you Travelclick for your support
Director of Sales and Marketing from 200 to 499 room City Center Hotel in Riyadh (Saudi Arabia)
Verified
5 years ago
Booking engine is very active and every day there is improvement in the services.
Channel Manager is very good, fast, and easy to handle.
Rate 360 reports give you indications about the market.
Saudi Arabia
Saudi Arabia
Director of Sales and Marketing
X-Large Hotel
9
Easy to use system
Director of Revenue from 200 to 499 room Boutique in Doha (Qatar)
Verified
5 years ago
interactivity between all reports, it is a life system and easy to use plus user friendly
Qatar
Qatar
Director of Revenue
X-Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
They are one of the most widely known and recognized task managers in the market. As such, they have a lot of expertise and their software has evolved all of these years to adapt to hotel's new needs.
Showing all answers to: "What does this product or service do well?"
They are one of the most widely known and recognized task managers in the market. As such, they have a lot of expertise and their software has evolved all of these years to adapt to hotel's new needs.
HotSOS provides a wonderful way for hoteliers to better service guests and improve overall satisfaction. Integrating with HotSOS has been a great experience, and gives hoteliers the ability to leverage INTELITY apps and tablets for guest requests, and then manage the tickets through the familiar HotSOS interface.
Question:
What differentiates this product or service from the competition?
Answer:
They are a very well known and established brand and they have been in the market for a long time. That means that they have already solved many of the main pain points which many task managers present. Also, they are very easy to integrate with.
Showing all answers to: "What differentiates this product or service from the competition?"
They are a very well known and established brand and they have been in the market for a long time. That means that they have already solved many of the main pain points which many task managers present. Also, they are very easy to integrate with.
Amadeus’s HotSOS is one of the most user-friendly, easy-to-use hospitality tools on the market. With their extensive service optimization solution, staff can ensure that everything is taken care of behind the scenes so guests have a great experience, and that’s what matters. We greatly value their partnership.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
I would say that it's hard to go wrong when choosing such a well and long established product in the market. They've been doing this for a long time and they have many customers. which means that they have a lot of expertise.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
I would say that it's hard to go wrong when choosing such a well and long established product in the market. They've been doing this for a long time and they have many customers. which means that they have a lot of expertise.
Doesn't require a ton of training and can have a huge impact on efficiency. Also does integrate with a lot of the big hospitality systems so you can connect ticketing with other systems on the property.
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Posts
Amadeus
2 months ago
Hotel Sales Stars: The Ultimate Strategy Playbook
Amadeus
2 months ago
Amadeus Improves Sales, Meeting & Event Planning with Enhanced Delphi® Experience
Amadeus
3 months ago
Amadeus Introduces AI-powered Technology to Modernize Hotel Business Intelligence
Amadeus
4 months ago
Accor & Amadeus Announce a New Collaboration
Amadeus
4 months ago
Amadeus Elevates Hotel Operational Standards with Launch of New HotSOS Housekeeping
Amadeus
4 months ago
Hoteliers Prioritize Personalization As They Significantly Increase Investment, Finds New Amadeus Research
Amadeus
5 months ago
Amadeus Brings Personalization, Choice, and Flexibility to the Forefront of the Hotel Tech Stack With Expanded iHotelier® Suite
Amadeus
6 months ago
Remington Hospitality Expands Partnership With Amadeus to Include Demand360+®
Amadeus
1 year ago
IHG Hotels & Resorts Renews Amadeus’ Business Intelligence Solutions
Amadeus
1 year ago
Amadeus Partners with Hilton on New API to Enable Faster and More Advanced Connectivity
Amadeus
1 year ago
Industry Masters: The Future of Meetings & Events
Amadeus
1 year ago
Global Industry Leaders Express Optimism for the Future of Travel & Events as Group Business Shows Steady Growth
Amadeus
1 year ago
Posadas’ Hospitality Brands Launch New Website Experiences Powered by Amadeus
Amadeus
1 year ago
Preferred Hotels and Resorts Extends Technology Partnership with Amadeus to its Member Properties
Amadeus
2 years ago
TrustedStays and Amadeus Support the Renewal of Business Travel with GDS Partnership
Amadeus
2 years ago
Amadeus Launches the World’s Most Comprehensive Air Traffic Forecast
Amadeus
2 years ago
Flemings Hotels Pens Strategic Technology Partnership with Amadeus
Amadeus
2 years ago
Amadeus Launches New iHotelier® Booking Engine to Enable Increased Conversion and Drive Higher Revenues
Amadeus
2 years ago
Amadeus Launches New Market Forecast Capability to Help Hoteliers Accurately Track Revenue and Manage Costs
Amadeus
2 years ago
Amadeus Expands Partnership with Aimbridge Hospitality with Exclusive Business Intelligence Endorsement
Amadeus
2 years ago
Global Hotel Occupancy Surpasses 2019 Levels for the First Time Since the Pandemic Started
Amadeus
2 years ago
Casa Andina Hoteles Selects Amadeus to Drive Direct Bookings and Deepen Guest Relationships
Amadeus
2 years ago
Amadeus Unveils Five Defining Trends for the US Group Travel and Events Industry in 2022
Amadeus
2 years ago
Sweden’s Historic JA Hotel Karlskrona to Pair Amadeus Property Management with the Amadeus Integrated Booking Suite
Amadeus
2 years ago
Event Hospitality & Entertainment Selects Amadeus’ Agency360® for Strategic Market Insight
Amadeus
2 years ago
Wyndham Teams Up with Amadeus for Business Intelligence Insights
Amadeus
2 years ago
Amadeus Releases New HotSOS Experience Assisting Hotels to Improve Operational Efficiency
Amadeus
2 years ago
Amadeus Announces Agreement with Marriott International to Deploy Transformative, Cloud-Based CRS Solution
Amadeus
2 years ago
Amadeus Selected as Business Intelligence Provider for The Leading Hotels of the World
Amadeus
3 years ago
Amadeus Launches Agency360+ to Expand Hotelier Access to Leisure and Business Travel Insights
Amadeus
3 years ago
Amadeus and Cvent Expand Partnership to Increase Bookings for Small Meetings & Events
Amadeus
3 years ago
Amadeus and Duetto Expand Partnership to Deliver Enhanced Market Insight
Amadeus
3 years ago
Discover the Evolving Traveler's Journey [INFOGRAPHIC]
Amadeus
3 years ago
Global Hotel Occupancy Reaches Two-Thirds of Pre-Pandemic Levels According to New Amadeus Research
Amadeus
3 years ago
The 5 Ingredients of High-Quality Business Intelligence Data
Amadeus
3 years ago
Amadeus Expands Hoteliers’ Access to Historical Market Insight to Complement Forward-Looking Data
Amadeus
3 years ago
3 Ways to Increase Guest Confidence and Rebuild Travel in 2021
Amadeus
3 years ago
Amadeus and Microsoft Form Strategic Partnership to Drive Future Innovation in Travel
Amadeus
3 years ago
Plan the Ultimate 2021 Hotel Marketing Strategy
Amadeus
3 years ago
The Hotelier's Guide to Loyalty
Amadeus
3 years ago
Planning for Hospitality Recovery – Revenue Management
Amadeus
3 years ago
Azalai Hotels Improves Growth and Loyalty Strategies With the Amadeus Integrated Booking Suite
Amadeus
3 years ago
Hilton and Amadeus Renew and Expand Exclusive Business Intelligence Partnership
Amadeus
4 years ago
Accor And Amadeus Announce Strategic Partnership Around Business Intelligence
Amadeus
4 years ago
Sunway Hotels & Resorts Signs 3-Year Agreement With Amadeus To Boost Efficiency And Customer Loyalty
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Support
Unverified
Amadeus has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2024
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