Hi Carey As a company, SiteMinder is overjoyed to receive this kind of excellent feedback; it mean...
The 10 Best Places to Work in Hotel Tech 2021
6 months ago
Ratings Snapshot
91%
Recommend
#3
Popularity index
HT SCORE
93 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked #3 out of 31 in Rate Shopping & Market Intelligence
Ease of Use
4.6/5
ROI
4.3/5
Implementation
4.4/5
Customer Support
4.5/5
Verified Customer Support
SiteMinder has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more
Most popular for
SiteMinder (Insights) Overview
SiteMinder (Insights) Overview
See detailed insight reports that provide real-time market and performance data to help you make more informed pricing and distribution decisions. You can see which channels are performing best, where you should focus your marketing efforts or closely monitor your competitors’ rates.
About SiteMinder View website
Founded in 2006 | Headquarters in The Rocks Australia | 700 employeesOur hotel commerce platform helps hotels and accommodation providers to sell, market, manage and grow from one place - with everything they need to start, upgra...
Product Modules
SiteMinder Pay
Payments Processing Software
INCLUDED
Looking for a faster and easier way to process payments? SiteMinder Pay is your complete hotel payment solution, streamlining the payment process to give you and your guests complete peace of mind.
Other Products by SiteMinder
1/4
Integrates with
- Reputation Management
- Guest Surveys & Feedback
- Digital Marketing Agencies
Need a custom integration?
What customers love about SiteMinder (Insights)
91% recommend
Revenue manager in Chevy Chase (United States)
Very easy. Good conexión with all the OTAs
revenue manager in (United Kingdom)
They were very helpful during onboarding and it is mostly very easy to use
Revenue Manager in San Jose (United States)
Easy to understand.
Expert Q&A and Partner Recommendations
Question:
What does this product or service do well?
Answer:
The channel manager integration is very powerful and reliable. Information travels in a very secure mode and there are no gaps in that information. It is highly recommended to use this application to be sure that all data will arrive correctly.
by Alfonso Valera (Minsait) on November 04, 2021
See more answers (5)
Question:
What differentiates this product or service from the competition?
Answer:
It is an easy product to integrate and then it works without errors. I do not know if this will be the same in other products, but in this case I can say that it is very well proposed. It is highly recommended to have it.
by Alfonso Valera (Minsait) on November 04, 2021
See more answers (5)
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Reliable and safe. Easy to operate and easy to maintain. Good response and a lot of data transfer power, which is very important in the hospitality world. Speed is needed in the management of room reservations and it is fulfilled
by Alfonso Valera (Minsait) on November 04, 2021
See more answers (5)
Recommended by
Show More (1)
Alfonso Valera
Product Manager @ Minsait
Jaeyun Noh
CEO @ Roomsy Inc
Guillaume Wolf
Owner @ Pacific Travel Industry Solutions
Marc Horner
Account Manager @ InnQuest Software
Munish Chetty
Managing Director @ Vision Sales and Marketing NZ Ltd
Features
Want to go behind the scenes and see how SiteMinder (Insights) works?
Clients & references
References & testimonials
SiteMinder doesn’t have any references available
Case studies
- Valentin Hotels increase online revenue by 40% in their first year with SiteMinder
- Valentín Star Hotel
- Resorts in Ciudadela, Islas Baleares
Awards & Certifications
Active Markets
MARKETS SERVED
- Central America
- Antarctica
- Oceania
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- Spain
- Australia
- United States of America
- Mexico
- Thailand
- New Zealand
- Indonesia
- Vietnam
- United Kingdom
July 05, 2022
SiteMinder (Insights) Review: Easy to work with
Recommend
8/10
What do you like most?
Everything, all channels is easy to work and understandable. Easy to cross check if any issue or update if any.
What do you dislike or think could be improved?
Have no issue with site minder, all channels and sites are updated on our end, if any issue will send report through.
Customer Support
4
Ease of Use
4
Value for money
4
Implementation
4
On Jul 20, 2022 Ereena R. from SiteMinder replied:
June 17, 2022
SiteMinder (Insights) Review: Keep up a Good joob
Recommend
10/10
What do you like most?
Always helping me out with all problem that a havekeep up a good joob all the acountant always helping me out with all problem
What do you dislike or think could be improved?
All good the price if it can be lower will be great that can help i wish that i always have someone to talk to improve my seling
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
On Jul 01, 2022 Ereena R. from SiteMinder replied:
Hi Faugi, Thank you for leaving us a review. We are happy to learn that the SiteMinder team is alw...
June 12, 2022
SiteMinder (Insights) Review: Don't Expect Support
Revenue Manager from Bed & Breakfast & Inns in Dennis (United States of America)
Recommend
0/10
What do you like most?
Shows minimum length of stay when guest is searching too-short stays rather than sold out (ie tells guest "4 night minimum" when searching for 2 nights rather than just saying "sold out". Simple interface...
What do you dislike or think could be improved?
Support is non-existent. Forget about hearing from your account manager or anyone in sales after signing the contract. Their website says 24h support is available, but calling mid-day on a Sunday gets a "...
Customer Support
1
Ease of Use
3
Value for money
2
Implementation
1
On Jun 13, 2022 Ereena R. from SiteMinder replied:
Hi Spencer, Thank you for taking the time to leave us your feedback! We reach each and every respo...
April 21, 2022
SiteMinder (Insights) Review: Top notch channel manager & market intelligence
Recommend
9/10
What do you like most?
Siteminder delivers what all the things it promises. User interface and it's setups are easy to configure and use. Support is also really helpful and easy to reach.
What do you dislike or think could be improved?
The data insights are something I would always like to dig into more. So that is something that you can not have too much of in my opinion.
Customer Support
4
Ease of Use
4
Value for money
4
Implementation
3
On May 25, 2022 Ereena R. from SiteMinder replied:
Hi Jani Thank you for leaving us a review! It's fantastic to hear that SiteMinder delivers all your...
April 20, 2022
SiteMinder (Insights) Review: Building Partners on Tourism
Recommend
10/10
What do you like most?
The system itself. I have peace of mind with relations to thecontrol of managing the inflows and outflows of the process.
What do you dislike or think could be improved?
maybe on resolution if problem arises with the system the timeframe of solution should be addressed shortly.Tiime is an essence as we speak.but I'm happy with the product
Customer Support
4
Ease of Use
5
Value for money
5
Implementation
4
On May 26, 2022 Ereena R. from SiteMinder replied:
Hi Robert, Thank you for leaving us a review! It's fantastic to hear that you find SiteMinder gives...
December 23, 2021
SiteMinder (Insights) Review: easy to use
Gerente admvo from Boutiques in Santiago de Querétaro (Mexico)
Recommend
8/10
What do you like most?
process reservations, communication with otas, customer registration, monitoring, in mobile application, graphic interface, reports, in general we feel comfortable with the application
What do you dislike or think could be improved?
Hi Ereena, this is the feedback we sent to support some time ago, however we did not get three mobile applications: 1. When a check-in is made, the summary that appears on the mobile should indicate the d...
Customer Support
2
Ease of Use
5
Value for money
n/a
Implementation
n/a
On May 31, 2022 Ereena R. from SiteMinder replied:
Hi Bertha We are so happy to hear you are enjoying your experience with SiteMinder. Reading this ha...
Pricing
Freemium (hotel can trial for free)
free product tier
Monthly subscription (/room/month)
Recent News & Content
Recent articles
Resources & reports
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Revenue Manager in Amsterdam (Netherlands)
I really like the usability and design - it's very intuitive. They're constantly rolling out new features and functionality - overall I definitely recommend it.