SiteMinder (Insights)

4.6 (267 REVIEWS)

HTR Score icon
HT Score  
93 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Alejandro, David, David + 123 more experts recommend SiteMinder

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Ranked 2 (out of 33) in Rate Shopping

Find your pricing sweet spot with Insights

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What is SiteMinder?

Founded in 2006 | Headquarters in The Rocks (Australia) | 700 employees
SiteMinder (Insights) is a sophisticated revenue management system designed for hoteliers. It offers a seamless dashboard that integrates real-time rate and availability updates, helping hotels maximize revenue by keeping their pricing strategies competitive. With comprehensive market intelligence and extensive channel connectivity, it minimizes manual tasks and enhances customer experience. This tool provides hoteliers with high-definition visibility of their rates and competitors' rates, empowering them to make informed decisions and stay ahead in the market. By leveraging these insights, users can optimize their pricing strategies and improve operational efficiency.

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Capabilities

Real time insights

Data you can trust

Stay ahead of your competition

A single integrated platform

Like for like room rate comparisons

Features

Competitor Tracking & Benchmarking

4/5 features

Parity Monitoring

4/5 features

Data Granularity

4/5 features

Performance Reporting & Analytics

4/5 features

Other

1/1 features

Available Add-ons & Modules

SiteMinder Pay

Payments Processing Software
Looking for a faster and easier way to process payments? SiteMinder Pay is your complete hotel payment solution, streamlining the payment process to give you and your guests complete peace of mind.

PREMIUM ADD-ON

SiteMinder Demand Plus

SiteMinder Demand Plus makes driving more direct bookings effortless by managing your listings on leading metasearch sites like Google Hotel Ads, Trivago and TripAdvisor.

PREMIUM ADD-ON

Guest Engagement

Guest Messaging Software
Enhance your guests experience and drive revenue beyond the room with Guest Engagement. Provide a digital check-in exeerience, send personalised upsell offers, request feedback from guests and more.

PREMIUM ADD-ON

SiteMinder Reviews Summary

4.6
Excellent
Ease of Use
4.6/5
Customer Support
4.4/5
ROI
4.4/5
Implementation
4.4/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, SiteMinder (Insights) is the #2 most trending product in the Rate Shopping category (out of 33) and the #49 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

SiteMinder has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
93 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

SiteMinder Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

SiteMinder Average SiteMinder

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46

Success Stories

5

References

10

Featured Customers

SiteMinder Case Studies

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SiteMinder fuels online booking growth and operational peace of mind for Wapa di Ume

Gianyar (Indonesia)

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Aligned Corporate Residences runs four locations seamlessly with SiteMinder.

Mackay (Australia)

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Corporate Living Accommodation simplifies operations and enhances the guest experience with SiteMinder

Abbotsford (Australia)

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Hotel Palau Fugit maximises productivity and sales with SiteMinder

Girona (Spain)

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Trust in SiteMinder: Bali Mandira experiences a surge in bookings of up to 20%

Kecamatan Kuta (Indonesia)

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Mutiara Carita achieves major direct bookings surge thanks to SiteMinder

Kecamatan Carita (Indonesia)

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Grupo Premium tackles the challenge of portfolio optimisation with SiteMinder

Málaga (Spain)

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Deutsches Haus saves three hours of work every day with SiteMinder

Bonn (Germany)

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The office in your pocket: SiteMinder and 3RPMS transform everyday operations at Hotel Hirsch 1783

Bodenseekreis (Germany)

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Potato Head Suites & Studios enjoys a booking surge of up to 38% thanks to SiteMinder

Kecamatan Kuta Utara (Indonesia)

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SiteMinder successfully helps Urban Rest expand global footprint and streamline operations

Surry Hills (Australia)

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SiteMinder helps Infinity8 Bali develop easy strategies for success

Kecamatan Kuta Selatan (Indonesia)

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Grün Resorts Bali relies on SiteMinder to support rapid growth

Kecamatan Kuta Selatan (Indonesia)

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Smoky Mountain Resorts finds large-scale business management a breeze with SiteMinder

Pigeon Forge (United States of America)

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City Oasis Inn finds perfect partner with SiteMinder’s smart platform

Townsville (Australia)

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SiteMinder supports Invergarry Hotel’s improved guest experience

Invergarry (United Kingdom)

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Brady Hotels & Apartments gains game-changing support and success with SiteMinder

Melbourne (Australia)

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Kupu Kupu Barong teams up with SiteMinder to secure a 50% increase in bookings

Kedewatan (Bali)

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Lloyd’s Inn Bali finds seamless integration and rate parity thanks to SiteMinder

Kuta (Bali)

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Hotel Oderberger Berlin achieve more bookings and less work - all thanks to SiteMinder

Berlin (Germany)

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The Little Guesthouse in Salzburg experiences successful online distribution with SiteMinder platform

Salzburg (Austria)

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Hanging Gardens of Bali maximises sales and improves channel management with SiteMinder

Payangan (Indonesia)

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How Villa Italia profited from switching to SiteMinder’s channel manager

Munich (Germany)

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Palladium Hotel Group accelerates its growth with SiteMinder

Sant Antoni de Portmany (Balearic Islands)

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Town Hotel optimises online distribution and efficiency with SiteMinder

Kreisfreie Stadt Wiesbaden (Germany)

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Silavadee Pool Spa Resort increases bookings by 60% with SiteMinder

Lamai Beach (Thailand)

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Hotel Graf Bentinck increases efficiency up to 70% with SiteMinder

Dangast (Germany)

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Hotel Gran Bilbao trusts SiteMinder to support its revenue management strategy

Bilbao (Spain)

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SiteMinder helps Hotel Kragemann generate more direct bookings with less effort

Aachen (Germany)

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Chatrium Hotels & Residences “revolutionise” operations and find success with SiteMinder

Tubsai (Thailand)

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The Phala Group Optimise Channel Management and Boost Revenue

Sanur (Bali)

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Hotel Amicizia improves room management with SiteMinder

Rimini (Italy)

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Qunci Villas enjoys the great benefits of hotel integration with SiteMinder

Mangsit (Indonesia)

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Kuching Park Hotel by Infinite Hospitality Group compliments smart guest experience with addition of SiteMinder’s platform

Kuching (Malaysia)

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Kirimaya brand - increases bookings by 50% by developing a solid online sales strategy.

Mu Si (Thailand)

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SiteMinder is glad to be a part of VALA Hua Hin hotel’s journey by offering reliable system and solid support to hoteliers in every circumstance.

Cha-am (Thailand)

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Always ready: Minor Hotels sustains adaptability with SiteMinder Multi-Property

Tagum City (Philippines)

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Olive House Apartments solve overbookings with SiteMinder and see direct revenue success

Ogunquit (United States of America)

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HOMA Elevates it’s Distribution and Simplifies Direct Bookings with SiteMinder as Thai Reservation Volumes Soar 75% Over Pre-Pandemic Levels

Ratsada (Thailand)

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TFE Hotels Centralizes Rates and Saves Days of Manual Labor with SiteMinder Multi-Property

Sydney (Australia)

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PPHE Hotel Group embraces nimble new approach with SiteMinder Multi-Property

London (United Kingdom)

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How Quest Apartment Hotels Centralized Distribution to Gain Back Hours with SiteMinder Multi-Property

Melbourne (Australia)

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La Flora Group is confident it has found a lasting solution with SiteMinder

Khao Lak (Thailand)

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The RuMa Hotel and Residences chose SiteMinder and never looked back

Kuala Lumpur (Malaysia)

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Fuli Hot Spring Resort has all boxes ticked with SiteMinder

Yuchi (Taiwan)

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Automation is the Key to Collaboration Between Bali Garden Beach Resort & SiteMinder

Kecamatan Kuta (Indonesia)

Popularity by Segment

Size

229 | X-Small (1-9 room)

374 | Small (10-24 room)

706 | Medium (25-74 room)

708 | Large (75-199 room)

444 | X-Large (200+ room)

Country

311 | Thailand

311 | Australia

253 | Spain

155 | United States of America

113 | Mexico

93 | Malaysia

82 | United Kingdom

73 | New Zealand

65 | Vietnam

62 | Indonesia

49 | Cambodia

47 | Portugal

44 | France

42 | Ireland

39 | Germany

34 | Colombia

31 | Philippines

26 | Taiwan

25 | China

24 | Singapore

23 | Estonia

21 | Canada

21 | South Africa

20 | Italy

19 | India

19 | Finland

15 | Czech Republic

15 | Laos

15 | Hungary

14 | Costa Rica

14 | United Arab Emirates

13 | Switzerland

12 | Iceland

10 | Austria

10 | Fiji

10 | Sri Lanka

10 | Argentina

10 | Chile

9 | Latvia

7 | Cyprus

7 | Greece

5 | Ecuador

5 | Belize

5 | Malta

5 | Pakistan

5 | Uruguay

5 | Morocco

5 | Denmark

4 | Trinidad and Tobago

4 | Poland

4 | Sweden

4 | Egypt

4 | Peru

4 | Qatar

4 | Maldives

4 | Romania

3 | Myanmar

3 | Croatia

3 | Panama

3 | Nigeria

3 | Uzbekistan

3 | Slovenia

3 | Kenya

3 | Norway

2 | Zambia

2 | Hong Kong

2 | Saint Martin (French part)

2 | Namibia

2 | Bangladesh

2 | Samoa

2 | Andorra

2 | Seychelles

2 | Georgia

2 | Vanuatu

1 | Ukraine

1 | Paraguay

1 | Nicaragua

1 | Oman

1 | Papua New Guinea

1 | Nepal

1 | Netherlands

1 | Dominican Republic

1 | Japan

1 | Saudi Arabia

1 | Montenegro

1 | Bahamas

1 | Belgium

1 | Mozambique

1 | Uganda

1 | Tunisia

1 | Iran

1 | Sierra Leone

1 | Zimbabwe

1 | Rwanda

1 | Cameroon

1 | Guatemala

1 | Honduras

1 | Brazil

Type

946 | Boutiques

851 | Resorts

790 | Luxury Hotels

735 | City Center Hotels

667 | Bed & Breakfast & Inns

558 | Airport/Conference Hotels

544 | Branded Hotels

543 | Limited Service & Budget Hotels

328 | Extended Stay & Serviced Apartments

187 | Hostels

153 | Vacation Rentals & Villas

141 | Motels

51 | RV Parks & Campgrounds

44 | Casinos

Region

746 | Asia Pacific

694 | Europe

399 | Oceania

289 | North America

90 | South America

45 | Africa

32 | Middle East

13 | Central America

Category

2238 | Channel Managers

1096 | Booking Engine

287 | Website Design

267 | Rate Shopping

129 | Upselling Software

125 | Hotel Rate Parity

123 | Hotel Metasearch Management Software

110 | Guest Messaging Software

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SiteMinder Reviews

Hotelier Rating

Excellent
2017
Very Good
306
Average
118
Poor
45
Terrible
40

Property Size

  • X-Small (229)
  • Small (374)
  • Medium (706)
  • Large (708)
  • X-Large (444)

Country

  • Thailand
    Thailand
    (311)
  • Australia
    Australia
    (311)
  • Spain
    Spain
    (253)
  • United States of America
    United States of America
    (155)
  • Mexico
    Mexico
    (113)
  • Malaysia
    Malaysia
    (93)
  • United Kingdom
    United Kingdom
    (82)
  • New Zealand
    New Zealand
    (73)
  • Vietnam
    Vietnam
    (65)
  • Indonesia
    Indonesia
    (62)
  • Cambodia
    Cambodia
    (49)
  • Portugal
    Portugal
    (47)
  • France
    France
    (44)
  • Ireland
    Ireland
    (42)
  • Germany
    Germany
    (39)
  • Colombia
    Colombia
    (34)
  • Philippines
    Philippines
    (31)
  • Taiwan
    Taiwan
    (26)
  • China
    China
    (25)
  • Singapore
    Singapore
    (24)
  • Estonia
    Estonia
    (23)
  • Canada
    Canada
    (21)
  • South Africa
    South Africa
    (21)
  • Italy
    Italy
    (20)
  • India
    India
    (19)
  • Finland
    Finland
    (19)
  • Czech Republic
    Czech Republic
    (15)
  • Laos
    Laos
    (15)
  • Hungary
    Hungary
    (15)
  • Costa Rica
    Costa Rica
    (14)
  • United Arab Emirates
    United Arab Emirates
    (14)
  • Switzerland
    Switzerland
    (13)
  • Iceland
    Iceland
    (12)
  • Austria
    Austria
    (10)
  • Fiji
    Fiji
    (10)
  • Sri Lanka
    Sri Lanka
    (10)
  • Argentina
    Argentina
    (10)
  • Chile
    Chile
    (10)
  • Latvia
    Latvia
    (9)
  • Cyprus
    Cyprus
    (7)
  • Greece
    Greece
    (7)
  • Ecuador
    Ecuador
    (5)
  • Belize
    Belize
    (5)
  • Malta
    Malta
    (5)
  • Pakistan
    Pakistan
    (5)
  • Uruguay
    Uruguay
    (5)
  • Morocco
    Morocco
    (5)
  • Denmark
    Denmark
    (5)
  • Trinidad and Tobago
    Trinidad and Tobago
    (4)
  • Poland
    Poland
    (4)
  • Sweden
    Sweden
    (4)
  • Egypt
    Egypt
    (4)
  • Peru
    Peru
    (4)
  • Qatar
    Qatar
    (4)
  • Maldives
    Maldives
    (4)
  • Romania
    Romania
    (4)
  • Myanmar
    Myanmar
    (3)
  • Croatia
    Croatia
    (3)
  • Panama
    Panama
    (3)
  • Nigeria
    Nigeria
    (3)
  • Uzbekistan
    Uzbekistan
    (3)
  • Slovenia
    Slovenia
    (3)
  • Kenya
    Kenya
    (3)
  • Norway
    Norway
    (3)
  • Zambia
    Zambia
    (2)
  • Hong Kong
    Hong Kong
    (2)
  • Saint Martin (French part)
    Saint Martin (French part)
    (2)
  • Namibia
    Namibia
    (2)
  • Bangladesh
    Bangladesh
    (2)
  • Samoa
    Samoa
    (2)
  • Andorra
    Andorra
    (2)
  • Seychelles
    Seychelles
    (2)
  • Georgia
    Georgia
    (2)
  • Vanuatu
    Vanuatu
    (2)
  • Ukraine
    Ukraine
    (1)
  • Paraguay
    Paraguay
    (1)
  • Nicaragua
    Nicaragua
    (1)
  • Oman
    Oman
    (1)
  • Papua New Guinea
    Papua New Guinea
    (1)
  • Nepal
    Nepal
    (1)
  • Netherlands
    Netherlands
    (1)
  • Dominican Republic
    Dominican Republic
    (1)
  • Japan
    Japan
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)
  • Montenegro
    Montenegro
    (1)
  • Bahamas
    Bahamas
    (1)
  • Belgium
    Belgium
    (1)
  • Mozambique
    Mozambique
    (1)
  • Uganda
    Uganda
    (1)
  • Tunisia
    Tunisia
    (1)
  • Iran
    Iran
    (1)
  • Sierra Leone
    Sierra Leone
    (1)
  • Zimbabwe
    Zimbabwe
    (1)
  • Rwanda
    Rwanda
    (1)
  • Cameroon
    Cameroon
    (1)
  • Guatemala
    Guatemala
    (1)
  • Honduras
    Honduras
    (1)
  • Brazil
    Brazil
    (1)

Region

  • North America
    North America
    (289)
  • Europe
    Europe
    (694)
  • Asia Pacific
    Asia Pacific
    (746)
  • Oceania
    Oceania
    (399)
  • Middle East
    Middle East
    (32)
  • South America
    South America
    (90)
  • Central America
    Central America
    (13)
  • Africa
    Africa
    (45)

Hoteliers say

NEW AI Review summary

Hoteliers like SiteMinder for its effective channel management and rate distribution tools, enabling seamless rate updates across multiple booking channels. It enhances revenue by enabling insightful comparison of competitor pricing, optimizing distribution strategies, and managing inventory efficiently. While generally well-received, some hoteliers suggest improvements in integration processes, advanced analytics, and more flexible user interfaces to further drive revenue growth and customer satisfaction.

AI-generated from the text of customer reviews

Channel Management
Customer Support
Booking Engine Performance
Integration Difficulties
Automation and Reporting
Rate Shopping Tools
8

Online Distribution Assistant Manager

Online Distribution Assistance Manager from 200 to 499 room Hostel in (Thailand)

Verified
0 days ago
It's because the website is so friendly to the user and it's easy to understand The website is designed with a clean layout, making it highly intuitive and easy for users to understand and navigate efficiently.
Country Thailand
Online Distribution Assistance Manager
X-Large Hotel
7

SiteMinder

General Manager from 100 to 199 room Bed & Breakfast & Inn in Pattaya (Thailand)

Verified
1 days ago
I would say the Channel Manager which is can mapping the rate to Agent, which is concerns us for booking engine and also we can manage the rate and availability.
Country Thailand
General Manager
Large Hotel
10

Great Channel Manager

Revenue Manager from 500+ room Extended Stay & Serviced Apartment in Kuala Lumpur (Malaysia)

Verified
3 days ago
Ease of connectivity that allows over 400 channels. Good customer service and support that is 24/7. Extremely user friendly and good.
Country Malaysia
Revenue Manager
X-Large Hotel
8

Online Distribution Assistant Manager

online distribution assistance manager from 200 to 499 room Boutique in Bangkok (Thailand)

Verified
7 days ago
It's because the website is so friendly to the user and it's easy to understand The website is designed with a clean layout, making it highly intuitive and easy for users to understand and navigate efficiently.
Country Thailand
online distribution assistance manager
X-Large Hotel
Zidane from SiteMinder replied
Hi Theerasit, Thank you for your feedback! We're glad to hear that you find our website user-friendly with a clean layout that's easy to navigate. We understand your suggestion about providing more detailed information summaries, and we will definitely work on enhancing this aspect of our platform. Please feel free to reach out if there's anything else we can assist with. Best regards, Zidane
9

A Closer Look at SiteMinder Is It Worth Your Money?

Group Revenue Manager from 75-99 room Airport/Conference Hotel in Kota Belud District (Malaysia)

Verified
10 days ago
SiteMinder offers robust tools to connect and manage bookings across multiple online travel agencies, ensuring real-time updates and reducing the risk of over bookings. User-friendly interface with powerful insights while detailed analytics provides data to optimize pricing and revenue strategies.
Country Malaysia
Group Revenue Manager
Large Hotel
8

It's responsive and real time updated

Cluster e-commerce manager from 25-49 room Boutique in Anse Louis (Seychelles)

Verified
10 days ago
Rate shopping tools, it's help hotel optimize pricing and connectivities more partners can be connected and user friendly, providing quick insight.
Country Seychelles
Cluster e-commerce manager
Medium Hotel
10

Thinking of hand Think of SiteMinder!!

VP from 200 to 499 room Branded Hotel in Bangkok (Thailand)

Verified
11 days ago
Pro user friendly, easy to use with local language support. Lastly, provide hotels with real-time market data, which can help them make smarter business decisions and gain an edge over competitors.
Country Thailand
VP
X-Large Hotel
Zidane from SiteMinder replied
Hi Pattama, Thank you for your valuable feedback! We're glad to hear that you find our platform user-friendly and appreciate the local language support and real-time market data insights. We understand your suggestions regarding transaction-based model options and mobile optimisation for package deals and cross-selling, and we will definitely work on enhancing these capabilities. Please feel free to reach out if there's anything else we can assist with. Best regards, Zidane
10

The Best Channel Manager to manage a hotel's OTA, BAR, Promotions etc.

Director of Sales & Ecommerce from 100 to 199 room City Center Hotel in Muang Pattaya (Thailand)

Verified
11 days ago
Easy to check the rates of Competitors & important insights at one place. SiteMinder gives you all the excess to important data in the market.
Country Thailand
Director of Sales & Ecommerce
Large Hotel
Ereena from SiteMinder replied
Hi Aryan, Thank you for your feedback! We’re glad to hear that SiteMinder helps you access important market insights and competitor rates in one place. We also appreciate your suggestion to update BAR rates for different rate plans or room categories in one go. We'll definitely pass this on to our team as a potential time-saving improvement for users and revenue managers. Thanks again for sharing your thoughts! Warm regards, Ereena
10

The Ultimate One-Stop Solution for Channel Distribution

Assistant Manager, Revenue Management from 100 to 199 room Bed & Breakfast & Inn in Kuala Lumpur (Malaysia)

Verified
11 days ago
1)Direct Connection with Most OTAs: I can directly connect with most OTA channels without needing to wait for approval from the OTA or SiteMinder, and immediately map the rate plans in the extranet. 2)Comprehensive Reporting Insights Across All Channels: The platform provides detailed reporting and insights for all channels, enabling me to...
Country Malaysia
Assistant Manager, Revenue Management
Large Hotel
Zidane from SiteMinder replied
Hi Marliana, Thank you for your comprehensive feedback! We're delighted to hear about your positive experience with our platform, particularly appreciating the direct OTA connections, comprehensive reporting insights, competitor rate comparisons, customisable booking engine, and helpful support team. We understand your detailed suggestions regarding insights functionality, rate plan management, and channel synchronisation features, and we will definitely work on implementing these improvements to enhance your operational efficiency. Please feel free to reach out if there's anything else we can assist with. Best regards, Zidane
9

Experience vendor

Assistant manager from 200 to 499 room Bed & Breakfast & Inn in Lumut (Malaysia)

Verified
14 days ago
Experience vendor, Easy communication, problem solved, hands on, customer friendly, easy to be discussed, keep on track, no issue so far.
Country Malaysia
Assistant manager
X-Large Hotel
Ereena from SiteMinder replied
Hi Kamarul, Thank you for your great feedback! We're glad to hear you’ve had a positive experience with communication and problem-solving. We also appreciate your suggestion to include a BnB management module for owners and hosts. We’ll be sure to share this with our team as we work on adding value to the platform. Thanks again! Warm regards, Ereena
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

best channel manager and the most complete in terms of multiple connections, one of the easiest softwares to use and for non-experts to understand how to configure and use. we have connected more than 150 properties and its been a pleasure to work together every single time.

Question:

What differentiates this product or service from the competition?

Answer:

excellent support and follow-up to issues, you get to talk with real people that can help you understand what's going on , how to improve or fix things. to have everything integrated in a single platform and connectivity to a pms is its best feature.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

we currently have multiple different integrations with similar products and none has been able to reach the same level of potential , most can do sort of the main similar things but when you are considering whats the best tool for your property you simply cant go wrong with SiteMinder in terms of different features and everything that your hotel needs.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 123 recommend
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