SiteMinder (Insights)

4.6 (249 REVIEWS)

HTR Score icon
HT Score  
94 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
User avatar image User avatar image User avatar image User avatar image User avatar image User avatar image

Sarah, Isabel, Sara + 99 more experts recommend SiteMinder

Read Recommendations
Product Banner

SiteMinder (Insights)

4.6 (249 REVIEWS)

Ranked 2 (out of 34) in Rate Shopping & Market Intelligence

2023 Finalist HotelTechAwards

Hoteliers voted SiteMinder as the #2 Rate Shopping & Market Intelligence provider in the 2023 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Real-time, actionable data to win in your local market. Smarter, more impactful decisions with Insights

User avatar image User avatar image User avatar image

Ratings Summary

4.6
Excellent
Ease of Use
4.6/5
Customer Support
4.5/5
ROI
4.4/5
Implementation
4.4/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, SiteMinder (Insights) is the #2 most trending product in the Rate Shopping & Market Intelligence category (out of 34) and the #79 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

SiteMinder has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted SiteMinder as the #2 Rate Shopping & Market Intelligence provider in the 2023 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
94 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About SiteMinder (Insights)
Founded in 2006 | Headquarters in The Rocks (Australia) | 700 employees
See detailed insight reports that provide real-time market and performance data to help you make more informed pricing and distribution decisions. You can see which channels are performing best, where you should focus your marketing efforts or closely monitor your competitors’ rates.

View website

Capabilities

profile-empty-state.svg

SiteMinder doesn’t have any benefits or use cases available

Features

Competitor Tracking & Benchmarking

4/5 features

Parity Monitoring

4/5 features

Data Granularity

4/5 features

Performance Reporting & Analytics

4/5 features

Other

1/1 features

Available Add-ons & Modules

SiteMinder Pay

Payments Processing Software
Looking for a faster and easier way to process payments? SiteMinder Pay is your complete hotel payment solution, streamlining the payment process to give you and your guests complete peace of mind.

INCLUDED

SiteMinder Insights (Pace)

Business Intelligence
Plan for tomorrow with historic and future data with PACE and channel performance

INCLUDED

Pricing

Pricing Available By Request

SiteMinder has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

No matching results

19

Success Stories

5

References

10

Featured Customers

Success Stories

profile-carrusel-screenshot

Palladium Hotel Group accelerates its growth with SiteMinder

Sant Antoni de Portmany (Spain)

profile-carrusel-screenshot

Chatrium Hotels & Residences “revolutionise” operations and find success with SiteMinder

Tubsai (Thailand)

profile-carrusel-screenshot

The Phala Group Optimise Channel Management and Boost Revenue

Kecamatan Denpasar Selatan (Indonesia)

profile-carrusel-screenshot

Hotel Amicizia improves room management with SiteMinder

Rimini (Italy)

profile-carrusel-screenshot

Qunci Villas enjoys the great benefits of hotel integration with SiteMinder

Batu Layar (Indonesia)

profile-carrusel-screenshot

Kuching Park Hotel by Infinite Hospitality Group compliments smart guest experience with addition of SiteMinder’s platform

Kuching (Malaysia)

profile-carrusel-screenshot

Kirimaya brand - increases bookings by 50% by developing a solid online sales strategy.

Tambon Mu Si (Thailand)

profile-carrusel-screenshot

SiteMinder is glad to be a part of VALA Hua Hin hotel’s journey by offering reliable system and solid support to hoteliers in every circumstance.

Tambon Cha-am (Thailand)

profile-carrusel-screenshot

Always ready: Minor Hotels sustains adaptability with SiteMinder Multi-Property

แขวง คลองเตย (Thailand)

profile-carrusel-screenshot

Olive House Apartments solve overbookings with SiteMinder and see direct revenue success

Šimuni (Croatia)

profile-carrusel-screenshot

HOMA Elevates it’s Distribution and Simplifies Direct Bookings with SiteMinder as Thai Reservation Volumes Soar 75% Over Pre-Pandemic Levels

Tambon Ratsada (Thailand)

profile-carrusel-screenshot

TFE Hotels Centralizes Rates and Saves Days of Manual Labor with SiteMinder Multi-Property

Ultimo (Australia)

profile-carrusel-screenshot

PPHE Hotel Group embraces nimble new approach with SiteMinder Multi-Property

(United Kingdom)

profile-carrusel-screenshot

How Quest Apartment Hotels Centralized Distribution to Gain Back Hours with SiteMinder Multi-Property

Southbank (Australia)

profile-carrusel-screenshot

La Flora Group is confident it has found a lasting solution with SiteMinder

Tambon Khuekkhak (Thailand)

profile-carrusel-screenshot

The RuMa Hotel and Residences chose SiteMinder and never looked back

Kuala Lumpur (Malaysia)

profile-carrusel-screenshot

V8 Hotel Koln at MOTORWORLD accelerates success with SiteMinder

Kreisfreie Stadt Köln (Germany)

profile-carrusel-screenshot

Fuli Hot Spring Resort has all boxes ticked with SiteMinder

D350 (China)

profile-carrusel-screenshot

Automation is the Key to Collaboration Between Bali Garden Beach Resort & SiteMinder

Kecamatan Kuta (Indonesia)

Popularity by Segment

Size

172 | X-Small (1-9 room)

287 | Small (10-24 room)

497 | Medium (25-74 room)

450 | Large (75-199 room)

343 | X-Large (200+ room)

Country

302 | Spain

276 | Australia

190 | Thailand

129 | United States of America

94 | Indonesia

81 | Mexico

69 | New Zealand

68 | United Kingdom

59 | Vietnam

46 | Malaysia

40 | Ireland

39 | France

38 | Portugal

36 | Germany

33 | Philippines

32 | Cambodia

21 | Canada

21 | Finland

21 | Estonia

20 | Singapore

19 | Italy

17 | South Africa

16 | Colombia

15 | Czech Republic

14 | Hungary

13 | Hong Kong

13 | Iceland

12 | Costa Rica

11 | Laos

10 | Switzerland

10 | Taiwan

9 | Austria

9 | Argentina

8 | Chile

8 | United Arab Emirates

8 | Fiji

8 | Latvia

7 | Ecuador

6 | Turkey

6 | Dominican Republic

6 | India

6 | Sweden

6 | Poland

5 | Netherlands

5 | Denmark

5 | Greece

4 | Norway

4 | Morocco

4 | Pakistan

4 | Sri Lanka

4 | Malta

4 | Belize

4 | Cyprus

3 | Cook Islands

3 | China

3 | Saint Martin (French part)

3 | Tanzania

3 | Romania

3 | Croatia

3 | Uruguay

3 | Peru

3 | Slovenia

3 | Egypt

2 | Jersey

2 | Myanmar

2 | Aruba

2 | Andorra

2 | Vanuatu

2 | Georgia

2 | Bangladesh

2 | Maldives

2 | Namibia

2 | Kenya

2 | Nigeria

2 | Jamaica

2 | Panama

1 | Zimbabwe

1 | Guam

1 | Sierra Leone

1 | Samoa

1 | Japan

1 | Puerto Rico

1 | Bahamas

1 | Qatar

1 | Bermuda

1 | Guatemala

1 | Venezuela

1 | Honduras

1 | Gibraltar

1 | Brazil

1 | Cameroon

1 | Rwanda

1 | Seychelles

1 | Tunisia

1 | Uganda

1 | Mozambique

1 | Belgium

1 | Zambia

1 | Montenegro

1 | Norfolk Island

1 | Macau

1 | Ukraine

Type

381 | Resorts

354 | Luxury Hotels

353 | Boutiques

274 | City Center Hotels

231 | Bed & Breakfast & Inns

199 | Branded Hotels

140 | Extended Stay & Serviced Apartments

124 | Hostels

114 | Motels

109 | Vacation Rentals & Villas

71 | Limited Service & Budget Hotels

40 | RV Parks & Campgrounds

32 | Airport/Conference Hotels

9 | Casinos

Region

709 | Europe

529 | Asia Pacific

361 | Oceania

231 | North America

64 | South America

39 | Africa

24 | Middle East

20 | Central America

Category

1742 | Channel Managers

886 | Booking Engine

249 | Rate Shopping & Market Intelligence

215 | Website Design

118 | Upselling Software

102 | Marketplaces & Integrators

98 | Hotel Rate Parity

90 | Metasearch & Ad Tech

90 | Guest Messaging Software

More Products by SiteMinder

https://ucarecdn.com/cc73fc08-292c-42b6-85a0-33588714756d/-/crop/1068x667/0,0/-/preview/
https://ucarecdn.com/02ad1fc4-a4d8-45ca-a7e1-9cb4e8917e14/
https://ucarecdn.com/2ce7ff14-c385-4603-a7c9-b984672ea9b2/
https://ucarecdn.com/de9375a6-fb7d-4fc4-89c2-35e4807b905a/
https://ucarecdn.com/79762e14-3653-4682-903e-3dd6002d0fd8/
https://ucarecdn.com/d6c9852a-b891-4473-a1ea-5b5df52c9dd4/
https://ucarecdn.com/daf0b11c-f6b3-4495-89e1-74d6cb880f45/
https://ucarecdn.com/b85a952c-fe4d-4383-b9d5-d41c3104827f/
https://ucarecdn.com/5d24c75e-b075-498e-bfac-418fdbe0e3a1/

Hotelier Rating

Excellent
1539
Very Good
263
Average
104
Poor
41
Terrible
32

Property Size

  • X-Small (172)
  • Small (287)
  • Medium (497)
  • Large (450)
  • X-Large (343)

Country

  • Spain
    Spain
    (302)
  • Australia
    Australia
    (276)
  • Thailand
    Thailand
    (190)
  • United States of America
    United States of America
    (129)
  • Indonesia
    Indonesia
    (94)
  • Mexico
    Mexico
    (81)
  • New Zealand
    New Zealand
    (69)
  • United Kingdom
    United Kingdom
    (68)
  • Vietnam
    Vietnam
    (59)
  • Malaysia
    Malaysia
    (46)
  • Ireland
    Ireland
    (40)
  • France
    France
    (39)
  • Portugal
    Portugal
    (38)
  • Germany
    Germany
    (36)
  • Philippines
    Philippines
    (33)
  • Cambodia
    Cambodia
    (32)
  • Canada
    Canada
    (21)
  • Finland
    Finland
    (21)
  • Estonia
    Estonia
    (21)
  • Singapore
    Singapore
    (20)
  • Italy
    Italy
    (19)
  • South Africa
    South Africa
    (17)
  • Colombia
    Colombia
    (16)
  • Czech Republic
    Czech Republic
    (15)
  • Hungary
    Hungary
    (14)
  • Hong Kong
    Hong Kong
    (13)
  • Iceland
    Iceland
    (13)
  • Costa Rica
    Costa Rica
    (12)
  • Laos
    Laos
    (11)
  • Switzerland
    Switzerland
    (10)
  • Taiwan
    Taiwan
    (10)
  • Austria
    Austria
    (9)
  • Argentina
    Argentina
    (9)
  • Chile
    Chile
    (8)
  • United Arab Emirates
    United Arab Emirates
    (8)
  • Fiji
    Fiji
    (8)
  • Latvia
    Latvia
    (8)
  • Ecuador
    Ecuador
    (7)
  • Turkey
    Turkey
    (6)
  • Dominican Republic
    Dominican Republic
    (6)
  • India
    India
    (6)
  • Sweden
    Sweden
    (6)
  • Poland
    Poland
    (6)
  • Netherlands
    Netherlands
    (5)
  • Denmark
    Denmark
    (5)
  • Greece
    Greece
    (5)
  • Norway
    Norway
    (4)
  • Morocco
    Morocco
    (4)
  • Pakistan
    Pakistan
    (4)
  • Sri Lanka
    Sri Lanka
    (4)
  • Malta
    Malta
    (4)
  • Belize
    Belize
    (4)
  • Cyprus
    Cyprus
    (4)
  • Cook Islands
    Cook Islands
    (3)
  • China
    China
    (3)
  • Saint Martin (French part)
    Saint Martin (French part)
    (3)
  • Tanzania
    Tanzania
    (3)
  • Romania
    Romania
    (3)
  • Croatia
    Croatia
    (3)
  • Uruguay
    Uruguay
    (3)
  • Peru
    Peru
    (3)
  • Slovenia
    Slovenia
    (3)
  • Egypt
    Egypt
    (3)
  • Jersey
    Jersey
    (2)
  • Myanmar
    Myanmar
    (2)
  • Aruba
    Aruba
    (2)
  • Andorra
    Andorra
    (2)
  • Vanuatu
    Vanuatu
    (2)
  • Georgia
    Georgia
    (2)
  • Bangladesh
    Bangladesh
    (2)
  • Maldives
    Maldives
    (2)
  • Namibia
    Namibia
    (2)
  • Kenya
    Kenya
    (2)
  • Nigeria
    Nigeria
    (2)
  • Jamaica
    Jamaica
    (2)
  • Panama
    Panama
    (2)
  • Zimbabwe
    Zimbabwe
    (1)
  • Guam
    Guam
    (1)
  • Sierra Leone
    Sierra Leone
    (1)
  • Samoa
    Samoa
    (1)
  • Japan
    Japan
    (1)
  • Puerto Rico
    Puerto Rico
    (1)
  • Bahamas
    Bahamas
    (1)
  • Qatar
    Qatar
    (1)
  • Bermuda
    Bermuda
    (1)
  • Guatemala
    Guatemala
    (1)
  • Venezuela
    Venezuela
    (1)
  • Honduras
    Honduras
    (1)
  • Gibraltar
    Gibraltar
    (1)
  • Brazil
    Brazil
    (1)
  • Cameroon
    Cameroon
    (1)
  • Rwanda
    Rwanda
    (1)
  • Seychelles
    Seychelles
    (1)
  • Tunisia
    Tunisia
    (1)
  • Uganda
    Uganda
    (1)
  • Mozambique
    Mozambique
    (1)
  • Belgium
    Belgium
    (1)
  • Zambia
    Zambia
    (1)
  • Montenegro
    Montenegro
    (1)
  • Norfolk Island
    Norfolk Island
    (1)
  • Macau
    Macau
    (1)
  • Ukraine
    Ukraine
    (1)

Region

  • North America
    North America
    (231)
  • Europe
    Europe
    (709)
  • Asia Pacific
    Asia Pacific
    (529)
  • Oceania
    Oceania
    (361)
  • Middle East
    Middle East
    (24)
  • South America
    South America
    (64)
  • Central America
    Central America
    (20)
  • Africa
    Africa
    (39)
10

Time consuming is they key. User friendly for the new person in charge.

Director of Revenue from 50-74 room Branded Hotel in (Indonesia)

Verified
0 days ago
It is user friendly, Seamless distribution systems , Channel management and market trend or booking performance report, pace report that can cunclude with the best solution/strategy
Country Indonesia
Director of Revenue
Medium Hotel
10

Siteminder Fantastic Experience

Ecommerce Manager from 10 to 24 room Vacation Rentals & Villa in (Indonesia)

Verified
8 days ago
Seamless Integration when applying the integration and mapping Easy to Use on the user interfaceVery helpfull support team and fast response
Country Indonesia
Ecommerce Manager
Small Hotel
7

User- friendly

Reveniue Management from 200 to 499 room Bed & Breakfast & Inn in (Thailand)

Verified
9 days ago
Booking Engine#conversion #booking #mobile #revenue #load time #upsell #booking engineChannel Managers#channel #distribution #optimize #reportingRate Shopping & Market Intelligence#rate #compare #compset #intelligence #market
Country Thailand
Reveniue Management
X-Large Hotel
10

Siteminder works

FRONTDESK MANAGER from 100 to 199 room Airport/Conference Hotel in Santiago de Compostela (Spain)

Verified
20 days ago
Everything is working as expected , the engine is useful to solve the problems with rates and offers many facilities
Country Spain
FRONTDESK MANAGER
Large Hotel
10

Satist

Sales and Marketing manager from 25-49 room Boutique in Krong Siem Reap (Cambodia)

Verified
24 days ago
Fast with solving the problem and support with all the matter to reach the maximum of perfection. Recommend to other supplier.
Country Cambodia
Sales and Marketing manager
Medium Hotel
5

Good product, frustrating service

Application Manager from 75-99 room Hostel in (Canada)

Verified
29 days ago
The channel manager is stable and their new updates to their system has simplified the set up. Market intelligence is simple, but good value for properties where you don't want to expense much in this area. The channel manager is stable and their new updates to their system has simplified the set up. Market intelligence is simple, but good...
Country Canada
Application Manager
Large Hotel
Khogulan from SiteMinder replied
Hi, We sincerely apologize for the inconvenience you have experienced with our customer support team. Please know that we are fully committed to resolving your concerns. One of our senior support members will reach out to you as soon as possible and investigate the issues you have been facing. We kindly request your patience in the meantime, thank you. Rest assured, we will strive to improve the efficiency of customer service in the near future.
10

Great looking booking engine powered by a robust channel manager, further assisted by rate shopping & market intelligence tools.

Regional Revenue Manager from 500+ room Branded Hotel in Ultimo (Australia)

Verified
29 days ago
The ease of connecting to various channels and the ability to load and yield rates in a quick and efficient way allowing hotels to respond quickly to ever evolving market conditions. Ability to build room rates and apply to room types or vice versa. Ability to override rate codes when delivering to PMS.
Country Australia
Regional Revenue Manager
X-Large Hotel
Khogulan from SiteMinder replied
Hi Samir, Thank you for your positive review! We are pleased to hear about your delightful experience with SiteMinder's award-winning Channel Manager and Booking Engine. Indeed our products are designed for fast responsiveness, stable connections with various channels, and keeping up to date with the latest market conditions and technological advancements. Thank you for sharing such excellent suggestions. We will feed this through to our product team for their review and future consideration. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. Thank you for your continued loyalty. We're here to provide you with excellent service and support for years to come! To your success, Khogulan
10

Great channel manager with insightful data and reliable technology

Group Revenue & Distribution Manager from 500+ room Branded Hotel in Bundall (Australia)

Verified
1 months ago
- Instant OTA mapping, with ARI flowing through faster than any other channel manager we've used in the past - instant and unlimited rate parity and competitor rate shopping
Country Australia
Group Revenue & Distribution Manager
X-Large Hotel
Khogulan from SiteMinder replied
Hi Ainsley, Thank you for your 5-star review! We are thrilled that you are fully satisfied with SiteMinder's Channel Manager and Insights. We appreciate your positive experience with our Channel Manager's seamless functions such as instant OTA mapping and responsiveness. Rest assured, we will feed your suggestion through to our product team for possible future consideration. Thank you for your valuable input. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to provide you with excellent service and support for years to come! To your success, Khogulan
10

Reliable and easy to handle channel manager

from 200 to 499 room Luxury Hotel in Tambon Kamala (Thailand)

Verified
1 months ago
Siteminder simplifies the task of managing room availability and rates with remarkable ease. Their user-friendly platform conveniently presents room availability and rates on a single page, streamlining the process of making yield adjustments. This invaluable tool not only enhances your pricing strategy but also keeps you well-informed abou...
Country Thailand
X-Large Hotel
Khogulan from SiteMinder replied
Hi Dominic, Thank you for taking the time to leave such a wonderful 5-star review! We are thrilled that you are fully satisfied with our Channel Manager's user-friendly navigation, easy-to-use functions that streamline daily hotel processes, a singular dashboard displaying real-time room availability and rates and of course great reporting of the latest market trends. We also truly appreciate your warm feedback regarding our friendly onboarding and customer support team. Rest assured, we will relay your excellent suggestions to our product team for potential future upgrades. Thank you for your valuable input. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We are here to support your journey with SiteMinder for many more years to come. To your success, Khogulan
10

#booking #mobile

Sales Manager from 100 to 199 room City Center Hotel in (Thailand)

Verified
1 months ago
channel easy to use, distribution easy to use reporting optimize reporting, support team help easy to contact and assistant when we have a problem
Country Thailand
Sales Manager
Large Hotel
Khogulan from SiteMinder replied
Hi Pitchayaporn, Thank you for your positive review! We are thrilled to hear about your experience with Channel Manager - indeed we strive our best to ensure It's always user-friendly, simple to use, and easy to navigate, without sacrificing any functionality. We appreciate your acknowledgment of our customer support team, it helps us to know that we are on the right track. Thank you for your feedback. We will feed this through to our product team for their review and future consideration. Also, if you have any further questions or need assistance in the future, please do not hesitate to reach out to us. We look forward to enhancing your experience for years to come. To your success, Khogulan
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 25