SiteMinder (Insights)

Ranked 2 (out of 33) in Rate Shopping & Market Intelligence

Rate Shopping & Market Intelligence

Real-time, actionable data to win in your local market. Smarter, more impactful decisions with Insig...

Ratings Snapshot

Certificate of Excellence
Read 224 reviews
92%
Recommend
HTR Score icon
HT SCORE
93 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #2 out of 33 in Rate Shopping & Market Intelligence

Ease of Use
4.6/5
ROI
4.4/5
Implementation
4.4/5
Customer Support
4.5/5
Verified Customer Support

SiteMinder has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more
Most popular for
  • City Center Hotels 39 verified reviews
    94%
  • Boutiques 35 verified reviews
    92%
  • Luxury Hotels 35 verified reviews
    89%
  • Resorts 34 verified reviews
    95%
  • Bed & Breakfast & Inns 21 verified reviews
    89%
  • Branded Hotels 20 verified reviews
    95%
  • Hostels 15 verified reviews
    91%
  • Extended Stay & Serviced Apartments 14 verified reviews
    96%
  • Motels 11 verified reviews
    94%
  • Vacation Rentals & Villas 11 verified reviews
    92%
  • Limited Service & Budget Hotels 10 verified reviews
    87%
  • Airport/Conference Hotels 6 verified reviews
    92%
  • RV Parks & Campgrounds 3 verified reviews
    97%
  • Casinos 1 verified reviews
    100%

SiteMinder (Insights) Overview

SiteMinder (Insights) Overview

See detailed insight reports that provide real-time market and performance data to help you make more informed pricing and distribution decisions. You can see which channels are performing best, where you should focus your marketing efforts or closely monitor your competitors’ rates.

About SiteMinder View website

Founded in 2006 | Headquarters in The Rocks Australia | 700 employees

Our hotel commerce platform helps hotels and accommodation providers to sell, market, manage and grow from one place - with everything they need to start, upgra...

Product Modules
SiteMinder Pay Payments Processing Software
INCLUDED
Looking for a faster and easier way to process payments? SiteMinder Pay is your complete hotel payment solution, streamlining the payment process to give you and your guests complete peace of mind.

Other Products by SiteMinder

Integrates with

  • Reputation Management
  • Guest Surveys & Feedback
  • Digital Marketing Agencies
Browse integrations (36 verified)

What customers love about SiteMinder (Insights)

Like 92% recommend

Revenue Manager in Amsterdam (Netherlands)

I really like the usability and design - it's very intuitive. They're constantly rolling out new features and functionality - overall I definitely recommend it.

Revenue manager in Chevy Chase (United States)

Very easy. Good conexión with all the OTAs

revenue manager in (United Kingdom)

They were very helpful during onboarding and it is mostly very easy to use

Revenue Manager in San Jose (United States)

Easy to understand.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Siteminder is a powerful channel manager and, from our side, all we can say is that is reliable and stable. It was great to become partners and again, reliability is a must when it comes to joining forces.

by Oier Fano Dadebat (STAY) on December 07, 2022

See more answers (9)
Question:

What differentiates this product or service from the competition?

Answer:

I would like to focus again on reliability. When it comes to partners and integrations, reliable integrations are key to managing data and dependencies across IT and business systems and we at STAY want to highlight it.

by Oier Fano Dadebat (STAY) on December 07, 2022

See more answers (9)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

For any hotel that needs to adjust its rates for specific periods, SiteMinder is a tailor made solution As far as we know, SiteMinder is one of the best solutions and last but not least, very easy to use, simple and intuitive.

by Oier Fano Dadebat (STAY) on December 07, 2022

See more answers (9)
User avatar image User avatar image User avatar image
+ 7 recommend
Recommended by Show More (5)

Features

Competitor Tracking & Benchmarking

4/5 features

Parity Monitoring

4/5 features

Data Granularity

4/5 features

Performance Reporting & Analytics

4/5 features

Other

1/1 features

Want to go behind the scenes and see how SiteMinder (Insights) works?

Clients & references

References & testimonials

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SiteMinder doesn’t have any references available

Featured partners

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Case studies

Awards & Certifications

Active Markets

MARKETS SERVED
  • Oceania
  • Antarctica
  • North America
  • South America
  • Europe
  • Central America
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Spain
  • Australia
  • Thailand
  • United States of America
  • Mexico
  • Indonesia
  • Vietnam
  • New Zealand
  • Philippines

224 Verified SiteMinder Reviews

Likelihood to Recommend
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December 15, 2022

SiteMinder (Insights) Review: #conversion #booking #mobile #revenue #load time #upsell #booking engine

Ecommerce Manager from Resorts in Phúc Yên (Vietnam)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The most thing I like of channel manager is friendly, easy to use and the customer service is very support.

What do you dislike or think could be improved?

In my opinion, I am happy with all function to control rate, inventory of channel manager and do not have any comment ^^

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Jan 26, 2023 Ereena R. from SiteMinder replied:
 Hi Hoa Le,

Thank you for taking the time to leave us a review. We are happy to learn that you find ... 

December 14, 2022

SiteMinder (Insights) Review: manager

manager from Motels in Delacombe (Australia)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

faster than other channel manager by means of the booking received and availability. Siteminder is well regonised channel manager i had been using.

What do you dislike or think could be improved?

price a little bit higher than others but all the others are good. If the user can delete the channel which is not in use could be better

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5
arrow review On Jan 26, 2023 Ereena R. from SiteMinder replied:
 Hi Hanson Yip,

Thank you for taking the time to leave us a review. We are happy to learn that you f... 

December 09, 2022

SiteMinder (Insights) Review: Always strives to improve its features

Revenue and Reservations Manager from Luxury Hotels in Kuala Lumpur (Malaysia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Knowing that hoteliers are facing new challenges each year, SiteMinder always strives to improve its features and introduce new products - so properties can continue enjoying results like The RuMa has see...

What do you dislike or think could be improved?

Additional support during system maintenance.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a
arrow review On Jan 26, 2023 Ereena R. from SiteMinder replied:
 Hi Annie

Thank you for taking the time to leave us a review. We are happy to learn that you find Si... 

December 07, 2022

SiteMinder (Insights) Review: Best part booking engine

Web Administrator from Boutiques in (Indonesia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I can managed all things on my channel manager, and can also do intelligence market in worldwide. easy to manage rate room also friendly to use.

What do you dislike or think could be improved?

the new design is better than old one, if LH can do more like integrated with Payment Gateway direct from LH it will be better, and integration to the website is easy. thanks for make me better!

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Jan 26, 2023 Ereena R. from SiteMinder replied:
 Hi Komang

Thank you for taking the time to leave us a review. We are happy to learn that you find o... 

December 06, 2022

SiteMinder (Insights) Review: Always ready: Minor Hotels sustains adaptability with SiteMinder Multi-Property

Director of Distribution in แขวง คลองเตย (Thailand)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

We have been working with Siteminder for the last 9 years and we have seen the evolution of their product and all the changes. For us, this meant to work with a partner that could adapt to our needs which...

What do you dislike or think could be improved?

To work as partners, We would like to have an regular update on the developement plan in the pipeline to aware of any funcionality that we might need to adapt with the new technology.

Customer Support
4
Ease of Use
5
Value for money
n/a
Implementation
n/a
arrow review On Feb 02, 2023 Ereena R. from SiteMinder replied:
 Hi Kannaphon,

Firstly, we appreciate you so much for taking time out of your busy schedule to leave... 

December 06, 2022

SiteMinder (Insights) Review: I found SM very well in its distribution channels

Revenue from RV Parks & Campgrounds in Vineyard (Australia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I like the fact that SM has many linking to lots of Travel Agent and OTA's. Their compset is beneficial also.

What do you dislike or think could be improved?

Only critique would be to employ more people to answer any enquiries that are sent to their team as sometimes wait time is 48 hours

Customer Support
4
Ease of Use
4
Value for money
4
Implementation
4
arrow review On Feb 02, 2023 Ereena R. from SiteMinder replied:
 Hi Jenny,

Firstly, we appreciate you so much for taking time out of your busy schedule to leave us ... 

Pricing

Freemium (hotel can trial for free)
free product tier
Monthly subscription (/room/month)

Recent News & Content

Recent press releases

Resources & reports

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Popular SiteMinder (Insights) Integrations

View all (36 SiteMinder Integrations)