SiteMinder (Insights)

Ranked 3 (out of 31) in Rate Shopping & Market Intelligence

Rate Shopping & Market Intelligence

Real-time, actionable data to win in your local market. Smarter, more impactful decisions with Insig...

Ratings Snapshot

Certificate of Excellence
Read 193 reviews
91%
Recommend
HTR Score icon
HT SCORE
93 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #3 out of 31 in Rate Shopping & Market Intelligence

Ease of Use
4.6/5
ROI
4.3/5
Implementation
4.4/5
Customer Support
4.5/5
Verified Customer Support

SiteMinder has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more
Most popular for
  • Boutiques 31 verified reviews
    92%
  • Resorts 29 verified reviews
    94%
  • Luxury Hotels 27 verified reviews
    89%
  • City Center Hotels 26 verified reviews
    94%
  • Bed & Breakfast & Inns 19 verified reviews
    88%
  • Branded Hotels 13 verified reviews
    91%
  • Extended Stay & Serviced Apartments 11 verified reviews
    95%
  • Motels 11 verified reviews
    94%
  • Hostels 10 verified reviews
    93%
  • Vacation Rentals & Villas 10 verified reviews
    91%
  • Limited Service & Budget Hotels 8 verified reviews
    84%
  • Airport/Conference Hotels 5 verified reviews
    90%
  • RV Parks & Campgrounds 1 verified reviews
    90%

SiteMinder (Insights) Overview

SiteMinder (Insights) Overview

See detailed insight reports that provide real-time market and performance data to help you make more informed pricing and distribution decisions. You can see which channels are performing best, where you should focus your marketing efforts or closely monitor your competitors’ rates.

About SiteMinder View website

Founded in 2006 | Headquarters in The Rocks Australia | 700 employees

Our hotel commerce platform helps hotels and accommodation providers to sell, market, manage and grow from one place - with everything they need to start, upgra...

Product Modules
SiteMinder Pay Payments Processing Software
INCLUDED
Looking for a faster and easier way to process payments? SiteMinder Pay is your complete hotel payment solution, streamlining the payment process to give you and your guests complete peace of mind.

Other Products by SiteMinder

Integrates with

  • Reputation Management
  • Guest Surveys & Feedback
  • Digital Marketing Agencies
Browse integrations (27 verified)

What customers love about SiteMinder (Insights)

Like 91% recommend

Revenue Manager in Amsterdam (Netherlands)

I really like the usability and design - it's very intuitive. They're constantly rolling out new features and functionality - overall I definitely recommend it.

Revenue manager in Chevy Chase (United States)

Very easy. Good conexión with all the OTAs

revenue manager in (United Kingdom)

They were very helpful during onboarding and it is mostly very easy to use

Revenue Manager in San Jose (United States)

Easy to understand.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

The channel manager integration is very powerful and reliable. Information travels in a very secure mode and there are no gaps in that information. It is highly recommended to use this application to be sure that all data will arrive correctly.

by Alfonso Valera (Minsait) on November 04, 2021

See more answers (5)
Question:

What differentiates this product or service from the competition?

Answer:

It is an easy product to integrate and then it works without errors. I do not know if this will be the same in other products, but in this case I can say that it is very well proposed. It is highly recommended to have it.

by Alfonso Valera (Minsait) on November 04, 2021

See more answers (5)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Reliable and safe. Easy to operate and easy to maintain. Good response and a lot of data transfer power, which is very important in the hospitality world. Speed is needed in the management of room reservations and it is fulfilled

by Alfonso Valera (Minsait) on November 04, 2021

See more answers (5)
User avatar image User avatar image User avatar image
+ 3 recommend
Recommended by Show More (1)

Features

Competitor Tracking & Benchmarking

4/5 features

Parity Monitoring

4/5 features

Data Granularity

4/5 features

Performance Reporting & Analytics

4/5 features

Other

6/6 features

Want to go behind the scenes and see how SiteMinder (Insights) works?

Clients & references

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Spain
  • Australia
  • United States of America
  • Mexico
  • Thailand
  • New Zealand
  • Indonesia
  • Vietnam
  • United Kingdom

193 Verified SiteMinder Reviews

Likelihood to Recommend
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July 05, 2022

SiteMinder (Insights) Review: Easy to work with

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Everything, all channels is easy to work and understandable. Easy to cross check if any issue or update if any.

What do you dislike or think could be improved?

Have no issue with site minder, all channels and sites are updated on our end, if any issue will send report through.

Customer Support
4
Ease of Use
4
Value for money
4
Implementation
4
arrow review On Jul 20, 2022 Ereena R. from SiteMinder replied:
 Hi Carey 

As a company, SiteMinder is overjoyed to receive this kind of excellent feedback; it mean... 

June 17, 2022

SiteMinder (Insights) Review: Keep up a Good joob

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Always helping me out with all problem that a havekeep up a good joob all the acountant always helping me out with all problem

What do you dislike or think could be improved?

All good the price if it can be lower will be great that can help i wish that i always have someone to talk to improve my seling

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Jul 01, 2022 Ereena R. from SiteMinder replied:
 Hi Faugi, 

Thank you for leaving us a review. We are happy to learn that the SiteMinder team is alw... 

June 12, 2022

SiteMinder (Insights) Review: Don't Expect Support

Revenue Manager from Bed & Breakfast & Inns in Dennis (United States of America)

Recommend 0/10
Empty blue star
Empty blue star
Empty blue star
Empty blue star
Empty blue star

What do you like most?

Shows minimum length of stay when guest is searching too-short stays rather than sold out (ie tells guest "4 night minimum" when searching for 2 nights rather than just saying "sold out". Simple interface...

What do you dislike or think could be improved?

Support is non-existent. Forget about hearing from your account manager or anyone in sales after signing the contract. Their website says 24h support is available, but calling mid-day on a Sunday gets a "...

Customer Support
1
Ease of Use
3
Value for money
2
Implementation
1
arrow review On Jun 13, 2022 Ereena R. from SiteMinder replied:
 Hi Spencer, 

Thank you for taking the time to leave us your feedback! We reach each and every respo... 

April 21, 2022

SiteMinder (Insights) Review: Top notch channel manager & market intelligence

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Siteminder delivers what all the things it promises. User interface and it's setups are easy to configure and use. Support is also really helpful and easy to reach.

What do you dislike or think could be improved?

The data insights are something I would always like to dig into more. So that is something that you can not have too much of in my opinion.

Customer Support
4
Ease of Use
4
Value for money
4
Implementation
3
arrow review On May 25, 2022 Ereena R. from SiteMinder replied:
 Hi Jani

Thank you for leaving us a review! It's fantastic to hear that SiteMinder delivers all your... 

April 20, 2022

SiteMinder (Insights) Review: Building Partners on Tourism

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The system itself. I have peace of mind with relations to thecontrol of managing the inflows and outflows of the process.

What do you dislike or think could be improved?

maybe on resolution if problem arises with the system the timeframe of solution should be addressed shortly.Tiime is an essence as we speak.but I'm happy with the product

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
4
arrow review On May 26, 2022 Ereena R. from SiteMinder replied:
 Hi Robert,

Thank you for leaving us a review! It's fantastic to hear that you find SiteMinder gives... 

December 23, 2021

SiteMinder (Insights) Review: easy to use

Gerente admvo from Boutiques in Santiago de Querétaro (Mexico)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

process reservations, communication with otas, customer registration, monitoring, in mobile application, graphic interface, reports, in general we feel comfortable with the application

What do you dislike or think could be improved?

Hi Ereena, this is the feedback we sent to support some time ago, however we did not get three mobile applications: 1. When a check-in is made, the summary that appears on the mobile should indicate the d...

Customer Support
2
Ease of Use
5
Value for money
n/a
Implementation
n/a
arrow review On May 31, 2022 Ereena R. from SiteMinder replied:
 Hi Bertha

We are so happy to hear you are enjoying your experience with SiteMinder. Reading this ha... 

Pricing

Freemium (hotel can trial for free)
free product tier
Monthly subscription (/room/month)

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Popular SiteMinder (Insights) Integrations

View all (27 SiteMinder Integrations)