SiteMinder (Insights)

4.6 (341 REVIEWS)

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HT Score  
97 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Rafael, Hayden, Olga + 148 more experts recommend SiteMinder

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SiteMinder (Insights)

Ranked 2 (out of 35) in Rate Shopping

2026 Finalist HotelTechAwards

Hoteliers voted SiteMinder as the #2 Rate Shopping provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Find your pricing sweet spot with Insights

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Bell avatar Bell - AI powered product analyst

I analyzed all of SiteMinder’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

SiteMinder excels as a comprehensive hotel management platform, effectively streamlining revenue management strategies. Its Channel Manager ensures seamless OTA integration, reducing manual errors and overbooking risks, while the Rate Shopping tool provides precise competitor pricing insights boosting competitive edge. By optimizing pricing and occupancy rates through advanced data analysis, SiteMinder significantly enhances revenue and market positioning for hotels.

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Viceroy, Hyatt, Minor Hotels & 2786 others

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Partners say

Industry experts recommend SiteMinder for its unparalleled distribution and channel management features, essential for effective rate shopping in the hospitality industry. Notably, its integration with a broad range of PMS and OTA systems, real-time data analytics, and seamless update capabilities afford hotels the ability to maintain competitive, dynamic pricing strategies. The product's built-in commercial tools and extensive global distribution network offer a strategic advantage, ensuring optimal revenue management and strategic alignment with market demand.

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Olga, Alain, Miguel and 23 others

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What Types of Hotels SiteMinder is Popular For

Size

246 | X-Small (1-9 room)

940 | Small (10-49 room)

732 | Mid-Sized (50-99 room)

1000 | Large (100-499 room)

184 | X-Large (500+ room)

Country

541 | Thailand

332 | Australia

289 | Spain

181 | United States

145 | Mexico

139 | Malaysia

94 | United Kingdom

87 | Indonesia

81 | New Zealand

76 | Vietnam

58 | Portugal

54 | Cambodia

51 | Colombia

47 | France

46 | Ireland

42 | Germany

36 | Taiwan

35 | Philippines

29 | Singapore

28 | China

27 | Canada

26 | South Africa

24 | Estonia

23 | Italy

21 | India

20 | Finland

17 | Laos

17 | Peru

17 | Czech Republic

16 | Switzerland

16 | Costa Rica

16 | United Arab Emirates

15 | Hungary

13 | Chile

13 | Sri Lanka

12 | Iceland

11 | Netherlands

11 | Turkey

11 | Fiji

11 | Austria

10 | Argentina

9 | Greece

9 | Latvia

7 | Morocco

7 | Maldives

7 | Cyprus

6 | Denmark

6 | Belize

6 | Uruguay

6 | Malta

6 | Sweden

6 | Ecuador

5 | Romania

5 | Panama

5 | Uzbekistan

4 | Trinidad and Tobago

4 | Pakistan

4 | Qatar

4 | Andorra

4 | Poland

4 | Egypt

4 | Nigeria

3 | Norway

3 | Zambia

3 | Croatia

3 | Myanmar

3 | Slovenia

3 | Kenya

3 | Hong Kong

3 | Saint Martin (French part)

2 | Samoa

2 | Seychelles

2 | Vanuatu

2 | Georgia

2 | Bangladesh

2 | Namibia

2 | Montenegro

2 | Ukraine

1 | Zimbabwe

1 | Sierra Leone

1 | Nicaragua

1 | Japan

1 | Bahamas

1 | Iran

1 | Guatemala

1 | Honduras

1 | Brazil

1 | Cameroon

1 | Rwanda

1 | Tunisia

1 | Uganda

1 | Mozambique

1 | Belgium

1 | Saudi Arabia

1 | Dominican Republic

1 | Nepal

1 | Papua New Guinea

1 | Oman

1 | Ghana

1 | New Caledonia

1 | Cook Islands

1 | El Salvador

1 | Timor-Leste

1 | Paraguay

1 | Botswana

1 | Cayman Islands

Type

1311 | Boutique Hotels

1113 | Resorts

1035 | Luxury Hotels

970 | City Center Hotels

874 | Bed & Breakfast & Inns

804 | Airport/Conference Hotels

753 | Limited Service & Budget Hotels

714 | Branded Hotels

388 | Extended Stay & Serviced Apartments

251 | Hostels

208 | Vacation Rentals & Villas

159 | Motels

67 | RV Parks & Campgrounds

57 | Casinos

Region

1099 | Asia Pacific

795 | Europe

431 | Oceania

353 | North America

130 | South America

56 | Africa

44 | Middle East

16 | Central America

Category

2835 | Channel Managers

1352 | Booking Engine

344 | Website Design

341 | Rate Shopping

165 | Hotel Metasearch Management Software

145 | Upselling Software

136 | Guest Messaging Software

SiteMinder Rankings

Hotel Tech Report rankings are based on rigorous analysis of data and reviews. Read more about how we calculate our rankings

Best Rate Shopping for hotels in Australia
#1 of 2
Best Rate Shopping for Small Hotels
#2 of 13
Best Rate Shopping for hotels in North America
#2 of 7

SiteMinder Rate Shopping Rankings

By size
Best Rate Shopping for Small Hotels 93% recommended by 84 Small hotels
#2 of 13
SiteMinder is a top Rate Shopping pick among small properties on HotelTechReport, with reviewers saying it checks competitor prices daily and shows when they are sold, so a lean team can track local rates without extra digging.
Best Rate Shopping for Mid-sized Hotels 93% recommended by 163 Mid-sized hotels
#2 of 13
SiteMinder is a top Rate Shopping pick among mid-sized hotels on HotelTechReport, with hoteliers pointing to instant competitor checks and “real-time data” that helps them price against the market.
Best Rate Shopping for Large Hotels 90% recommended by 43 Large hotels
#3 of 9
SiteMinder is a top Rate Shopping pick among large hotels on HotelTechReport because hoteliers point to real-time rate and inventory updates, plus Yield Rules that cut manual monitoring for multi-property teams.
Best Rate Shopping for Enterprise Hotels 90% recommended by 21 Enterprise hotels
#3 of 4
SiteMinder is a top Rate Shopping pick among large hotels on HotelTechReport, because reviewers say it monitors competitor pricing and helps them adjust rates to stay competitive. One operator notes it gives them “peace of mind” when controlling reservations, availability, and prices.
By type
Best Rate Shopping for Resorts 94% recommended by 121 Resorts hotels
#2 of 11
SiteMinder is a top Rate Shopping pick among resorts on HotelTechReport, with hoteliers liking that it shows competitor prices quickly and clearly, including when rivals are sold out, so they can set rates against the market.
Best Rate Shopping for Motels 93% recommended by 16 Motels hotels
#2 of 2
SiteMinder is a top Rate Shopping pick among motels on HotelTechReport, with reviewers pointing to its compset and “rate, compare” view for checking rivals’ prices and market position at a glance.
Best Rate Shopping for Hostels 91% recommended by 34 Hostels hotels
#2 of 6
SiteMinder is a top Rate Shopping pick among Hostel on HotelTechReport, with hoteliers pointing to "Rate Shopping and booking engine, comp set selling" and using it to check rate disparity across competitors.
Best Rate Shopping for City Center Hotels 93% recommended by 114 City Center Hotels hotels
#2 of 10
SiteMinder is a top Rate Shopping pick among city-center hotels on HotelTechReport, with reviewers calling out "instant and unlimited rate parity and competitor rate shopping" for checking comps and reacting fast to local price moves.
Best Rate Shopping for Casinos 91% recommended by 9 Casinos hotels
#2 of 2
SiteMinder is a top Rate Shopping pick among Casino on HotelTechReport, because hoteliers point to accurate, updated rates with quick problem resolution when something is off. They also like the live chat for reaching support fast.
Best Rate Shopping for Boutique Hotels 94% recommended by 145 Boutique Hotels hotels
#2 of 15
SiteMinder is a top Rate Shopping pick among Boutique on HotelTechReport, and hoteliers point to competitor rate checks that help them compare pricing in one place, though some want longer lookback than the current one-month window.
Best Rate Shopping for Bed & Breakfast & Inns 91% recommended by 86 Bed & Breakfast & Inns hotels
#2 of 9
SiteMinder is a top Rate Shopping pick among Bed-N-Breakfast on HotelTechReport, with hoteliers pointing to competitor price checks and “rate disparity” control when setting their own rates.
Best Rate Shopping for Limited Service & Budget Hotels 92% recommended by 91 Limited Service & Budget Hotels hotels
#2 of 8
SiteMinder is a top Rate Shopping pick among Limited-Service-Budget on HotelTechReport, because hoteliers value its rate comparison and compset intelligence for checking competitor prices and market trends in one place. They use it to spot where they sit against local rivals before changing prices.
Best Rate Shopping for RV Parks & Campgrounds 98% recommended by 6 RV Parks & Campgrounds hotels
#2 of 3
SiteMinder is a top Rate Shopping pick among rv parks and campgrounds on HotelTechReport, with hoteliers valuing its straightforward comparison of competitor prices to guide rate changes.
Best Rate Shopping for Other 89% recommended by 49 Other hotels
#3 of 7
SiteMinder is a top Rate Shopping pick among other properties on HotelTechReport, with hoteliers pointing to quick competitor comparisons and market insights that help them price with confidence.
Best Rate Shopping for Branded Hotels 94% recommended by 86 Branded Hotels hotels
#3 of 10
SiteMinder is a top Rate Shopping pick among branded hotels on HotelTechReport because hoteliers call out its “instant and unlimited rate parity and competitor rate shopping,” with competitor prices and when they are sold visible in one place.
Best Rate Shopping for Airport/Conference Hotels 92% recommended by 99 Airport/Conference Hotels hotels
#3 of 9
SiteMinder is a top Rate Shopping pick among Conference on HotelTechReport, with hoteliers pointing to its straightforward competitor price comparison that helps them decide rates and stay competitive.
Best Rate Shopping for Extended Stay & Serviced Apartments 95% recommended by 33 Extended Stay & Serviced Apartments hotels
#3 of 7
SiteMinder is a top Rate Shopping pick among Extended-Stay-Serviced-Apartments on HotelTechReport, because hoteliers call out its instant and unlimited rate parity and competitor rate shopping, which helps them keep tabs on local rates without chasing data by hand.
Best Rate Shopping for Luxury Hotels 91% recommended by 104 Luxury Hotels hotels
#3 of 14
SiteMinder is a top Rate Shopping pick among Luxury on HotelTechReport, with hoteliers pointing to competitor rate checks that help them track parity and spot rate disparities. They also ask for more formats, longer lookback, and better trend views.
By region
Best Rate Shopping for hotels in Oceania 92% recommended by 36 hotels in Oceania
#2 of 2
SiteMinder is a top Rate Shopping pick among Oceania on HotelTechReport because hoteliers like the quick competitor comparisons and market insights in its rate shopping, which help them price against local rivals and spot where their rates sit.
Best Rate Shopping for hotels in Africa 80% recommended by 6 hotels in Africa
#2 of 2
SiteMinder is a top Rate Shopping pick among Africa on HotelTechReport, with hoteliers pointing to real-time price comparisons and quick insight when they need to watch rivals and adjust rates.
Best Rate Shopping for hotels in South America 96% recommended by 19 hotels in South America
#2 of 2
SiteMinder is a top Rate Shopping pick among South America on HotelTechReport, because hoteliers single out the 24/7 support and "responded promptly" help that gets rate and setup issues fixed fast.
Best Rate Shopping for hotels in Europe 88% recommended by 74 hotels in Europe
#2 of 11
SiteMinder is a top Rate Shopping pick among hotels in Europe on HotelTechReport, with reviewers pointing to Insight’s 14-day shopping and the ability to see which booking portal performs best. One says you can update “90 days” of rates in minutes.
Best Rate Shopping for hotels in North America 91% recommended by 47 hotels in North America
#2 of 7
SiteMinder is a top Rate Shopping pick among North America on HotelTechReport, with hoteliers pointing to its competitor rate comparison and “rate parity in all otes” to keep pricing aligned before they change rates.
Best Rate Shopping for hotels in Asia Pacific 93% recommended by 127 hotels in Asia Pacific
#3 of 8
SiteMinder is a top Rate Shopping pick among Asia Pacific hoteliers on HotelTechReport because it shows competitor prices quickly and clearly, with one reviewer saying it helps them "stay competitive."
By country
Best Rate Shopping for hotels in Vietnam 97% recommended by 10 hotels in Vietnam
#1 of 3
SiteMinder is a top Rate Shopping pick among Vietnam hoteliers on HotelTechReport, with reviewers pointing to competitor rates for only one month and the way it supports rate updates across multiple OTA channels.
Best Rate Shopping for hotels in Thailand 92% recommended by 49 hotels in Thailand
#2 of 4
SiteMinder is a top Rate Shopping pick among Thailand on HotelTechReport, with hoteliers valuing its "real-time data" for checking competitor prices and setting the right price at the right time. It helps them stay competitive in a local market.
Best Rate Shopping for hotels in Malaysia 93% recommended by 26 hotels in Malaysia
#1 of 3
SiteMinder is a top Rate Shopping pick among Malaysia on HotelTechReport because hoteliers use its competitor pricing and market trends views to adjust rates from one place. Reviewers also point to Yield Rules and fewer manual checks for multi-property inventory.
Best Rate Shopping for hotels in Mexico 95% recommended by 23 hotels in Mexico
#1 of 2
SiteMinder is a top Rate Shopping pick among Mexico on HotelTechReport because hoteliers like that it compares competing rates while letting them set their own rates, rules, and promotions. They also call out “control over sales,” which helps them act on pricing changes faster.
Best Rate Shopping for hotels in Cambodia 100% recommended by 11 hotels in Cambodia
#1 of 1
SiteMinder is a top Rate Shopping pick among Cambodia on HotelTechReport because hoteliers point to its straightforward competitor-price comparisons and “rate disparity” checks when they need to keep pricing aligned.
Best Rate Shopping for hotels in Spain 90% recommended by 40 hotels in Spain
#1 of 4
SiteMinder is a top Rate Shopping pick among hotels in Spain on HotelTechReport, with hoteliers pointing to Insight’s 14-day shopping and the ability to keep changing dates while another shopper runs. That matters when revenue teams need to update more than one date range without waiting.
Best Rate Shopping for hotels in Australia 94% recommended by 28 hotels in Australia
#1 of 2
SiteMinder is a top Rate Shopping pick among Australia on HotelTechReport because hoteliers like its "instant and unlimited rate parity and competitor rate shopping" for quick competitor checks when pricing rooms.
Best Rate Shopping for hotels in Philippines 90% recommended by 5 hotels in Philippines
#2 of 2
SiteMinder is a top Rate Shopping pick among Philippines hotels on HotelTechReport because hoteliers like that it keeps rates and inventory updated immediately across channels, so mistakes in configuration are easier to spot.
Best Rate Shopping for hotels in New Zealand 88% recommended by 6 hotels in New Zealand
#2 of 2
SiteMinder is a top Rate Shopping pick among New Zealand hotels on HotelTechReport because hoteliers point to room and rate comparisons with local competitors, giving them the data to check parity and protect occupancy.
Best Rate Shopping for hotels in United Kingdom 75% recommended by 6 hotels in United Kingdom
#3 of 4
SiteMinder is a top Rate Shopping pick among United Kingdom hoteliers on HotelTechReport, with reviewers pointing to quick changes they can make themselves and bulk updates when handling multi-property rates.
Best Rate Shopping for hotels in Canada 90% recommended by 5 hotels in Canada
#2 of 2
SiteMinder is a top Rate Shopping pick among Canada hotels on HotelTechReport because hoteliers lean on its Insights booking performance view and live chat support when they need to check live inventory and sort out channel connections.
Best Rate Shopping for hotels in Portugal 90% recommended by 6 hotels in Portugal
#3 of 3
SiteMinder is a top Rate Shopping pick among Portugal on HotelTechReport, because hoteliers point to the rate shopper’s view of competitor prices and their own website, which helps them track rate movement over time.
Best Rate Shopping for hotels in Indonesia 96% recommended by 15 hotels in Indonesia
#3 of 4
SiteMinder is a top Rate Shopping pick among Indonesia on HotelTechReport because hoteliers use it to check competitor prices daily, including when rivals are sold out, so they can keep their own rates aligned.
Best Rate Shopping for hotels in Germany 91% recommended by 7 hotels in Germany
#3 of 3
SiteMinder is a top Rate Shopping pick among Germany on HotelTechReport, with hoteliers pointing to the key data on which booking portal provides the best performance and the overview of bookings, sales, and promos from one platform.
Best Rate Shopping for hotels in United States 86% recommended by 19 hotels in United States
#3 of 5
SiteMinder is a top Rate Shopping pick among United States hotels on HotelTechReport because hoteliers call out its reporting and yielding tools, plus accuracy between property PMS and OTAs. They use it to keep rates and inventory aligned when pricing changes fast.

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What is SiteMinder?

Founded in 2006 | Headquarters in The Rocks (Australia) | 700 employees
SiteMinder (Insights) is a sophisticated revenue management system designed for hoteliers. It offers a seamless dashboard that integrates real-time rate and availability updates, helping hotels maximize revenue by keeping their pricing strategies competitive. With comprehensive market intelligence and extensive channel connectivity, it minimizes manual tasks and enhances customer experience. This tool provides hoteliers with high-definition visibility of their rates and competitors' rates, empowering them to make informed decisions and stay ahead in the market. By leveraging these insights, users can optimize their pricing strategies and improve operational efficiency.

View website

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of SiteMinder products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by SiteMinder

FAQs

Capabilities

Real time insights

Data you can trust

Stay ahead of your competition

A single integrated platform

Like for like room rate comparisons

Features

Competitor Tracking & Benchmarking

4/5 features

Parity Monitoring

4/5 features

Data Granularity

4/5 features

Performance Reporting & Analytics

4/5 features

Other

1/1 features

Available Add-ons & Modules

SiteMinder Pay

Payments Processing Software
Looking for a faster and easier way to process payments? SiteMinder Pay is your complete hotel payment solution, streamlining the payment process to give you and your guests complete peace of mind.

PREMIUM ADD-ON

SiteMinder Demand Plus

SiteMinder Demand Plus makes driving more direct bookings effortless by managing your listings on leading metasearch sites like Google Hotel Ads, Trivago and TripAdvisor.

PREMIUM ADD-ON

Guest Engagement

Guest Messaging Software
Enhance your guests experience and drive revenue beyond the room with Guest Engagement. Provide a digital check-in exeerience, send personalised upsell offers, request feedback from guests and more.

PREMIUM ADD-ON

SiteMinder Reviews Summary

4.6
Excellent
Ease of Use
4.7/5
Customer Support
4.5/5
ROI
4.4/5
Implementation
4.5/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, SiteMinder (Insights) is the #2 most trending product in the Rate Shopping category (out of 35) and the #57 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

SiteMinder has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted SiteMinder as the #2 Rate Shopping provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
97 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

SiteMinder Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

SiteMinder Average SiteMinder

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67

Success Stories

5

References

10

Featured Customers

SiteMinder Case Studies

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Metro Hotels celebrates 50 years in business, generates additional $1.6m in revenue with support from SiteMinder.

SouthPerth (Australia)

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Diamond Resort Phuket delivers effortless, end‑to‑end hospitality with SiteMinder as the engine, and Welcome Pickups as the seamless last‑mile connection for every guest.

Bang Tao Beach (Thailand)

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Attic Backpackers: Putting people first with help from SiteMinder

Auckland Central (New Zealand)

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Hoteles Galia drives its expansion with SiteMinder’s platform

CiudaddelCarmen (Mexico)

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Hotel Villa Mexicana optimises bookings and reduces no-shows with SiteMinder Pay

Zihuatanejo (México)

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How BTH Hotels transformed its guest acquisition and increased revenue by 56% with SiteMinder’s platform

San Borja (Peru)

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Hotel East Group saves time, strengthens guest experience with SiteMinder’s platform

Songshan (Taiwan)

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Gravity Haus has rock-solid foundation for success with SiteMinder and Mews

Breckenridge (United States)

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Snö Hotels increases room nights by 40% with integrated technology

Cerler (Spain)

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Roomzzz on track to reach its full potential with help from SiteMinder’s platform

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Distinctive Concept Hotels boosts occupancy to 80% with SiteMinder’s platform

Tulum (Mexico)

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Kindness Hotel (康橋商旅) achieves 100% growth in online bookings with help from SiteMinder’s platform

Taitung City (Taiwan)

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SiteMinder drives 30% booking growth for Batu Karang Lembongan Resort & Spa

Jungutbatu (Bali)

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From manual struggles to smart solutions: SiteMinder powers success at Sotetsu Grand Fresa Taipei Ximen

Taipei (Taiwan)

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VOMO Island Fiji achieves operational efficiency and extensive revenue growth with help from SiteMinder’s platform

Vomo Island (Mamanuca Islands)

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Villa Varosh perfectly balances efficiency and guest experience with SiteMinder’s platform

Ohrid (Republic of North Macedonia)

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From fragmented to flourishing: How Luna Volcán transformed their revenue performance by 363% with SiteMinder’s unified platform

Banos (Ecuador)

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SiteMinder & Edgar Suites: The perfect alliance between high-end hospitality and technological innovation

Paris (France)

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Casa Palacete 1822 maximises rate control and prevents overbookings with SiteMinder’s platform

Granada (Spain)

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SiteMinder drives 180% revenue boost for 眷村 Guest House 1954 in Taipei

Sanchong (Taiwan)

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14 West Boutique Hotel streamlines distribution and revenue with SiteMinder’s platform

LagunaBeach (United States)

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SiteMinder fuels online booking growth and operational peace of mind for Wapa di Ume

Ubud (Indonesia)

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Aligned Corporate Residences runs four locations seamlessly with SiteMinder.

Mackay (Australia)

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Corporate Living Accommodation simplifies operations and enhances the guest experience with SiteMinder

Abbotsford (Australia)

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Hotel Palau Fugit maximises productivity and sales with SiteMinder

Girona (Spain)

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Trust in SiteMinder: Bali Mandira experiences a surge in bookings of up to 20%

Legian (Bali)

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Mutiara Carita achieves major direct bookings surge thanks to SiteMinder

Pandeglang (Indonesia)

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Grupo Premium tackles the challenge of portfolio optimisation with SiteMinder

Malaga (Spain)

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Deutsches Haus saves three hours of work every day with SiteMinder

Bonn (Germany)

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The office in your pocket: SiteMinder and 3RPMS transform everyday operations at Hotel Hirsch 1783

Langenargen (Germany)

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Potato Head Suites & Studios enjoys a booking surge of up to 38% thanks to SiteMinder

Kerobokan Kelod (Bali)

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SiteMinder successfully helps Urban Rest expand global footprint and streamline operations

Sydney (Australia)

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SiteMinder helps Infinity8 Bali develop easy strategies for success

Jimbaran (Bali)

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Grün Resorts Bali relies on SiteMinder to support rapid growth

Pecatu (Indonesia)

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Smoky Mountain Resorts finds large-scale business management a breeze with SiteMinder

Gatlinburg (United States)

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City Oasis Inn finds perfect partner with SiteMinder’s smart platform

Townsville (Australia)

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SiteMinder supports Invergarry Hotel’s improved guest experience

Invergarry (United Kingdom)

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Brady Hotels & Apartments gains game-changing support and success with SiteMinder

Melbourne (Australia)

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Kupu Kupu Barong teams up with SiteMinder to secure a 50% increase in bookings

Kedewatan (Bali)

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Lloyd’s Inn Bali finds seamless integration and rate parity thanks to SiteMinder

Seminyak (Bali)

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Hotel Oderberger Berlin achieve more bookings and less work - all thanks to SiteMinder

Berlin (Germany)

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The Little Guesthouse in Salzburg experiences successful online distribution with SiteMinder platform

Salzburg (Austria)

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Hanging Gardens of Bali maximises sales and improves channel management with SiteMinder

Payangan (Bali)

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How Villa Italia profited from switching to SiteMinder’s channel manager

Munich (Germany)

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Palladium Hotel Group accelerates its growth with SiteMinder

Sant Antoni de Portmany (Balearic Islands)

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Town Hotel optimises online distribution and efficiency with SiteMinder

Wiesbaden (Germany)

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Silavadee Pool Spa Resort increases bookings by 60% with SiteMinder

Lamai Beach (Thailand)

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Hotel Graf Bentinck increases efficiency up to 70% with SiteMinder

Dangast (Germany)

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Hotel Gran Bilbao trusts SiteMinder to support its revenue management strategy

Bilbao (Spain)

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SiteMinder helps Hotel Kragemann generate more direct bookings with less effort

Simmerath (Germany)

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Chatrium Hotels & Residences “revolutionise” operations and find success with SiteMinder

Bangkok (Thailand)

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The Phala Group Optimise Channel Management and Boost Revenue

Ubud (Bali)

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Hotel Amicizia improves room management with SiteMinder

Rimini (Italy)

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Qunci Villas enjoys the great benefits of hotel integration with SiteMinder

Mangsit (Indonesia)

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Kuching Park Hotel by Infinite Hospitality Group compliments smart guest experience with addition of SiteMinder’s platform

Kuching (Malaysia)

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Kirimaya brand - increases bookings by 50% by developing a solid online sales strategy.

Mu Si (Thailand)

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SiteMinder is glad to be a part of VALA Hua Hin hotel’s journey by offering reliable system and solid support to hoteliers in every circumstance.

Cha-am (Thailand)

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Always ready: Minor Hotels sustains adaptability with SiteMinder Multi-Property

Tagum City (Philippines)

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Olive House Apartments solve overbookings with SiteMinder and see direct revenue success

Ogunquit (United States)

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HOMA Elevates it’s Distribution and Simplifies Direct Bookings with SiteMinder as Thai Reservation Volumes Soar 75% Over Pre-Pandemic Levels

Ratsada (Thailand)

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TFE Hotels Centralizes Rates and Saves Days of Manual Labor with SiteMinder Multi-Property

Sydney (Australia)

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PPHE Hotel Group embraces nimble new approach with SiteMinder Multi-Property

London (United Kingdom)

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How Quest Apartment Hotels Centralized Distribution to Gain Back Hours with SiteMinder Multi-Property

Melbourne (Australia)

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SiteMinder Reviews

Hotelier Rating

Excellent
268
Very Good
45
Average
18
Poor
5
Terrible
5

Property Size

  • X-Small (24)
  • Small (84)
  • Mid-Sized (95)
  • Large (111)
  • X-Large (21)

Country

  • Thailand
    Thailand
    (49)
  • Spain
    Spain
    (40)
  • Australia
    Australia
    (28)
  • Malaysia
    Malaysia
    (26)
  • Mexico
    Mexico
    (23)
  • United States
    United States
    (19)
  • Indonesia
    Indonesia
    (15)
  • Cambodia
    Cambodia
    (11)
  • Vietnam
    Vietnam
    (10)
  • Colombia
    Colombia
    (10)
  • Germany
    Germany
    (7)
  • Portugal
    Portugal
    (6)
  • United Kingdom
    United Kingdom
    (6)
  • New Zealand
    New Zealand
    (6)
  • Philippines
    Philippines
    (5)
  • Canada
    Canada
    (5)
  • Taiwan
    Taiwan
    (4)
  • China
    China
    (4)
  • Netherlands
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    (3)
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    (3)
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    (3)
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    (3)
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    (2)
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    (2)
  • Nicaragua
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    (1)
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    (1)
  • Seychelles
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    (1)
  • Belize
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    (1)
  • Fiji
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    (1)
  • Trinidad and Tobago
    Trinidad and Tobago
    (1)
  • Estonia
    Estonia
    (1)
  • Samoa
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    (1)
  • Finland
    Finland
    (1)
  • Laos
    Laos
    (1)
  • Denmark
    Denmark
    (1)
  • France
    France
    (1)
  • Iceland
    Iceland
    (1)
  • Morocco
    Morocco
    (1)
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    Greece
    (1)
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    (1)
  • Switzerland
    Switzerland
    (1)
  • Norway
    Norway
    (1)
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    (1)
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    Zimbabwe
    (1)
  • South Africa
    South Africa
    (1)
  • Ireland
    Ireland
    (1)
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    Turkey
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Region

  • North America
    North America
    (47)
  • Europe
    Europe
    (74)
  • Asia Pacific
    Asia Pacific
    (127)
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    Oceania
    (36)
  • Middle East
    Middle East
    (2)
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  • Africa
    Africa
    (6)
10

Excellent technical support

Front desk manager from 200 to 499 room Boutique in Los Gigantes (Spain)

Verified
7 days ago
They helped me a lot in resolving an integration issue I was having. Thank you so much, Kath, for your help. 5-star service.
Country Spain
Front desk manager
Large Hotel
Zidane from SiteMinder replied
Hi there, Thank you for the wonderful five-star review! We are pleased to hear that Kath was able to help resolve your integration issue. We will make sure Kath receives your kind words. We look forward to supporting you again! Warm regards, Zidane D.
10

Excellent

Marketing manager from 25-49 room Airport/Conference Hotel in Rowville (Australia)

Verified
11 days ago
A professional tool with a lot useful functions. Easy to handle . Customer service responsive and helpful. Overall it’s great.
Country Australia
Marketing manager
Small Hotel
[email protected] from SiteMinder replied
Hi Felix, Thank you so much for taking the time to share your insights! We're thrilled to hear that you find our tool professional and easy to handle, and it's fantastic that our customer service team has been responsive and helpful. We appreciate your feedback regarding the demonstration of new functions and will consider how to improve this aspect moving forward. Warm regards, Zidane D Please feel free to reach out if there's anything else we can assist with.
10

We need to make much better use of SiteMinder.

director from 75-99 room Branded Hotel in Lloret de Mar (Spain)

Verified
19 days ago
The ease of use, the telephone service has been very good, and the attention I received from Priya was also excellent. I hope to finish restoring everything soon.
Country Spain
director
Mid-Sized Hotel
[email protected] from SiteMinder replied
Hi Lopez, Thank you so much for sharing your insights! We appreciate your kind words about the ease of use and the excellent support from Priya. We understand that there's room for improvement regarding modeling rates, and we're committed to helping you unlock the full potential of the SiteMinder platform. Please feel free to reach out if there's anything else we can assist with. Warm regards, Zidane D
10

Contact update

Reservation agent from 75-99 room Resort in Uxmal (Mexico)

Verified
2 months ago
So far, everything has gone very well with the support received, which has been very effective and clear.
Country Mexico
Reservation agent
Mid-Sized Hotel
[email protected] from SiteMinder replied
Hi ISAAC, We genuinely appreciate your feedback regarding the support you've received. It's wonderful to hear that our team has been effective and clear in assisting you, though we understand that editing and linking rooms can be a bit confusing and we’re here to help you navigate any challenges you may face. Please feel free to reach out if there's anything else we can assist with. Warm regards, Zidane D
8

Good

Yield co from 200 to 499 room Boutique in Karon (Thailand)

Verified
2 months ago
The website is user-friendly and easy to navigate, making daily tasks efficient and straightforward. The support team is also very responsive and helpful, providing quick solutions whenever issues arise.
Country Thailand
Yield co
Large Hotel
[email protected] from SiteMinder replied
Hi Kuntima, Thank you so much for sharing your thoughts with us! We’re glad to hear that you find our website user-friendly and easy to navigate, which is essential for keeping your daily tasks efficient. We also appreciate your feedback regarding the system interface and the need for more detailed reporting options; this insight is invaluable to us as we strive to improve. Please feel free to reach out if there's anything else we can assist with. Warm regards, Zidane D
10

The best channel manager on the market!

Dra Comercial from 200 to 499 room Boutique in Valencia (Spain)

Verified
2 months ago
I've been using SiteMinder for years, and it's the best channel manager I've ever used. It allows you to connect your hosting providers to your sales channels, synchronize your inventory, prices, booking data, and more in real time. On a technical level, the support team is always available to help you with any difficulties. Highly recommen...
Country Spain
Dra Comercial
Large Hotel
[email protected] from SiteMinder replied
Hi María Jose, Thank you so much for your wonderful review! We're genuinely thrilled to hear that you find SiteMinder to be the best channel manager on the market. Your feedback about expanding contracts with flexliving channels is incredibly valuable, and we appreciate your insights! Please feel free to reach out if there's anything else we can assist with. Warm regards, Zidane D
10

Excellent service

Revenue Manager from 75-99 room Luxury Hotel in Duitama (Colombia)

Verified
3 months ago
The advisor clearly addressed my request and helped me very quickly. He responded promptly and, most importantly, explained everything in detail so we could resolve our issue.
Country Colombia
Revenue Manager
Mid-Sized Hotel
[email protected] from SiteMinder replied
Hi Edith, We're thrilled to hear about your excellent service experience! It's wonderful to know that our advisor was able to address your request promptly and with clear explanations. Your recommendation means the world to us, and we truly appreciate your kind words! Please feel free to reach out if there's anything else we can assist with. Warm regards, Zidane D
10

For the past more than 10 years been using Siteminder and they are simply the best channel manager out there.

VP Revenue Management from 25-49 room Boutique in Miami Beach (United States)

Verified
3 months ago
Ease of self mapping rooms, creating rate plans and adjusting rooms and rate plans at different levels Connects with virtually every channel
Country United States
VP Revenue Management
Small Hotel
[email protected] from SiteMinder replied
Hi Sergio, Thank you for your feedback. It's wonderful to hear that you've found our platform so effective, especially in terms of ease when mapping rooms and creating rate plans. We understand your concerns regarding the screen sharing feature and are committed to improving our support options. Please feel free to reach out if there's anything else we can assist with. Warm regards, Zidane D
10

Thanks SiteMinder!

Revenue Manager from 25-49 room Boutique in Medellin (Colombia)

Verified
3 months ago
They are known for their prompt response times, friendliness, and respectful treatment of users. Furthermore, they demonstrate excellent problem-solving skills, providing effective and appropriate solutions in every situation.
Country Colombia
Revenue Manager
Small Hotel
[email protected] from SiteMinder replied
Hi Brahyan, Thank you so much for your feedback. We’re delighted to hear that you find our team friendly and respectful, and we truly appreciate your recognition of our problem-solving efforts. To clarify our availability, our support team is accessible 24/7, with assistance available in English, Spanish, French, Italian, German, Portuguese, Indonesian and Thai, so you can always reach us in the way that suits you best. Warm regards, Zidane D
10

Good

Revenue and E-distribution executive from 50-74 room Resort in Chiang Mai (Thailand)

Verified
7 months ago
A convenient all-in-one program that is easy to use and straightforward. The design is simple, clean, and well done. Insights report very clear and easy to understand.
Country Thailand
Revenue and E-distribution executive
Mid-Sized Hotel
Zidane from SiteMinder replied
Hi there, Thank you for your feedback! We're thrilled to hear that you find our all-in-one platform convenient and easy to use with a simple, clean design, and that the Insights report is clear and easy to understand. We understand how critical real-time synchronisation is for preventing overbookings and the operational challenges this creates. This feedback will be shared with our team. Please feel free to reach out if there's anything else we can assist with. Warm regards, Zidane D.
  • 1
  • 2
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  • 4
  • 5
  • 6
  • ...
  • 35

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Powered by unparalleled hotel data and the world’s largest open ecosystem, SiteMinder brings AI technology to redefine guest acquisition, uncover demand opportunities when they emerge and revenue management, putting hotels in demand.

Question:

What differentiates this product or service from the competition?

Answer:

SiteMinder enable instant response to demand opportunities, connect hotels to more demand sources, provides real-time updates, empowered with dynamic revenue management and makes it effortless for guests to choose a hotel.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

SiteMinder’s teams are passionate about technology and focused on creating solutions that hoteliers find practical and compelling. Working with them is always a rewarding experience. Hoteliers may want to explore SiteMinder’s offerings to see how these solutions can support their business needs.

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SiteMinder

2 years ago

Palladium Hotel Group accelerates its growth with SiteMinder

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SiteMinder

2 years ago

Brittain Resorts & Hotels Deepens Investment in Revenue Management Technology with SiteMinder

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SiteMinder

2 years ago

Town Hotel optimises online distribution and efficiency with SiteMinder

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SiteMinder

2 years ago

Silavadee Pool Spa Resort increases bookings by 60% with SiteMinder

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SiteMinder

2 years ago

Hotel Graf Bentinck increases efficiency up to 70% with SiteMinder

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SiteMinder

2 years ago

Hotel Gran Bilbao trusts SiteMinder to support its revenue management strategy

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SiteMinder

2 years ago

SiteMinder helps Hotel Kragemann generate more direct bookings with less effort

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SiteMinder

2 years ago

Global Research By SiteMinder Reveals Travelers From Asia, Latin America Lead In Intent, Bleisure, Digitization

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SiteMinder

2 years ago

Chatrium Hotels & Residences “revolutionise” operations and find success with SiteMinder

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SiteMinder

2 years ago

SiteMinder to Run Global Webinar Series with Insights From the Largest Consumer Research on Accommodation

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SiteMinder

2 years ago

Around 1-in-2 Will Travel More, Internationally Only: New SiteMinder Research Reveals the Plans, Motivations Set to Impact Accommodation Globally

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SiteMinder

2 years ago

September Hotel Bookings in Spain Off to Strongest Start in Five Years

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SiteMinder

2 years ago

The Phala Group Optimise Channel Management and Boost Revenue

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SiteMinder

3 years ago

Hotel Amicizia improves room management with SiteMinder

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SiteMinder

3 years ago

Qunci Villas enjoys the great benefits of hotel integration with SiteMinder

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SiteMinder

3 years ago

Kuching Park Hotel by Infinite Hospitality Group compliments smart guest experience with addition of SiteMinder’s platform

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SiteMinder

3 years ago

Kirimaya brand - increases bookings by 50% by developing a solid online sales strategy.

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SiteMinder

3 years ago

SiteMinder is glad to be a part of VALA Hua Hin hotel’s journey by offering reliable system and solid support to hoteliers in every circumstance.

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SiteMinder

3 years ago

Always ready: Minor Hotels sustains adaptability with SiteMinder Multi-Property

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SiteMinder

3 years ago

Olive House Apartments solve overbookings with SiteMinder and see direct revenue success

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SiteMinder

3 years ago

HOMA Elevates it’s Distribution and Simplifies Direct Bookings with SiteMinder as Thai Reservation Volumes Soar 75% Over Pre-Pandemic Levels

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SiteMinder

3 years ago

TFE Hotels Centralizes Rates and Saves Days of Manual Labor with SiteMinder Multi-Property

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SiteMinder

3 years ago

PPHE Hotel Group embraces nimble new approach with SiteMinder Multi-Property

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SiteMinder

3 years ago

How Quest Apartment Hotels Centralized Distribution to Gain Back Hours with SiteMinder Multi-Property

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SiteMinder

3 years ago

La Flora Group is confident it has found a lasting solution with SiteMinder

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SiteMinder

3 years ago

The RuMa Hotel and Residences chose SiteMinder and never looked back

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SiteMinder

3 years ago

Fuli Hot Spring Resort has all boxes ticked with SiteMinder

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SiteMinder

3 years ago

Automation is the Key to Collaboration Between Bali Garden Beach Resort & SiteMinder

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SiteMinder

3 years ago

Global Hotel Tech Leader SiteMinder Expands Hotel Commerce Platform with Acquisition of GuestJoy

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SiteMinder

4 years ago

HOMA Partners with SiteMinder to Ride New Wave of Co-Living Reservations in Thailand

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SiteMinder

4 years ago

SiteMinder Unveils Next Generation Platform To Take Hotels Into The New Hotel Commerce Era

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SiteMinder

4 years ago

SiteMinder To Drive Robinhood’s Expansion From Food Delivery To Zero-Commission Online Travel Agent

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SiteMinder

4 years ago

SiteMinder, Hopper Partner to Fuse Benefits of Online Commerce and Travel Fintech for Hotels

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SiteMinder

4 years ago

SiteMinder’s Top 12 Hotel Booking Revenue Makers of 2021 Reveal Commerce Strategies Now More Holistic

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SiteMinder

4 years ago

2021 SiteMinder Partner of the Year Awards Spotlight Hotel Industry Transformation

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SiteMinder

4 years ago

SiteMinder Debuts on the ASX with Oversubscribed AU$627M IPO and AU$1.36B Market Capitalisation

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SiteMinder

4 years ago

SiteMinder Partners With Digital Marketing Leaders To Open Up The Full Direct Booking Opportunity For Hotels

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SiteMinder

4 years ago

New Research By SiteMinder Reveals Mexican Travelers Are More Enthusiastic Yet Discerning

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SiteMinder

4 years ago

German Hotel Bookings Lead Europe’s Growth Rate, Are Back To Outpacing The Global Average

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SiteMinder

4 years ago

New SiteMinder Report Uncovers An Evolved German Traveller, Why It’s Essential Hotels Prepare

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SiteMinder

4 years ago

SiteMinder: Pandemic Has Only Intensified Enthusiasm For Travel Among Spaniards, Hotels Must Be Ready

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SiteMinder

4 years ago

SiteMinder: Traveler Demands At An All-Time High, ‘Material Consequences’ For Hotels Not Prepared

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SiteMinder

5 years ago

SiteMinder Creates the New Standard for Modern Hotel Chains and Groups to Manage Their Distribution

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SiteMinder

5 years ago

SiteMinder Enables Digital Transformation of Ona Hotels

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SiteMinder

5 years ago

Top Booking Revenue Makers of 2020 Plus Predictions and Tips for 2021

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SiteMinder

5 years ago

From Booming to Privilege: The New Realities for a Hotel Industry in Need of a Reset

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SiteMinder

5 years ago

SiteMinder Partners With AsiaPay To Simplify Hotel Customer Payments Across Asia

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SiteMinder

5 years ago

SiteMinder Launches Partner Program To Harness Local Power For Hotels Globally

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SiteMinder

5 years ago

SiteMinder Reveals the Five Stages of the Hotel Booking Reset

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SiteMinder

5 years ago

Mexico’s Hotel Booking Momentum Hits 150-Day High On SiteMinder’s World Hotel Index

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SiteMinder

5 years ago

SiteMinder Report: Majority In UK Will Travel In 2020, Seek Flexibility Over Low Cost

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SiteMinder

5 years ago

SiteMinder: ‘Domestic Travel Requires New Strategies From Thailand’s Hoteliers’

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SiteMinder

5 years ago

SiteMinder Study: 90 Percent Of Spaniards Will Travel Domestically By 2021 Year End

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SiteMinder

6 years ago

SiteMinder Finds French Holidaymakers Will Take Shorter Trips, Spend Less Time Planning Post-COVID

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SiteMinder

6 years ago

SiteMinder Report: Travel Desires Outweigh Safety Concerns For The Post-COVID Hotel Guest

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SiteMinder

6 years ago

SiteMinder Launches ‘Insights’ To Lead Hotels Into Intelligence, The New Era Of Distribution

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SiteMinder

6 years ago

Global Hotel Technology Leader SiteMinder Opens Berlin Office To Unlock Continental Europe

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SiteMinder

6 years ago

SiteMinder Breaks Through Billion-Dollar Valuation, Raises New Capital to Fuel Global Growth

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SiteMinder

6 years ago

SiteMinder Delivers its 100 Millionth Hotel Booking of 2019

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SiteMinder

6 years ago

SiteMinder launches the Hotel App Store

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SiteMinder

6 years ago

NEHÔ Group appoints SiteMinder to bridge hotel management and guests as it eyes further growth

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SiteMinder

6 years ago

SiteMinder partners with HotelSwaps, enables boutique and luxury hotels to trade unsold inventory

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SiteMinder

6 years ago

Berjaya Hotels & Resorts engages SiteMinder to get rate disparity under control

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SiteMinder

6 years ago

apaleo partners with SiteMinder to create an open world for hotels

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