SiteMinder (Insights)

Ranked 2 (out of 33) in Rate Shopping & Market Intelligence

Rate Shopping & Market Intelligence

Real-time, actionable data to win in your local market. Smarter, more impactful decisions with Insig...

Ratings Snapshot

Certificate of Excellence

Read 224 reviews

#2 Popularity index

HT SCORE

93 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #2 out of 33 in Rate Shopping & Market Intelligence

Ease of Use

4.6/5

ROI

4.4/5

Implementation

4.4/5

Customer Support

4.5/5

SiteMinder has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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SiteMinder (Insights) Overview

See detailed insight reports that provide real-time market and performance data to help you make more informed pricing and distribution decisions. You can see which channels are performing best, where you should focus your marketing efforts or closely monitor your competitors’ rates.

About SiteMinder View website

Founded in 2006 | Headquarters in The Rocks Australia | 700 employees

Our hotel commerce platform helps hotels and accommodation providers to sell, market, manage and grow from one place - with everything they need to start, upgra...

Product Modules

SiteMinder Pay Payments Processing Software

INCLUDED

Looking for a faster and easier way to process payments? SiteMinder Pay is your complete hotel payment solution, streamlining the payment process to give you and your guests complete peace of mind.

Other Products by SiteMinder

1/4

Integrates with

Reputation Management
Guest Surveys & Feedback
Digital Marketing Agencies

Browse integrations (36 verified)

What customers love about SiteMinder (Insights)

92% recommend

Revenue Manager in Amsterdam (Netherlands)

I really like the usability and design - it's very intuitive. They're constantly rolling out new features and functionality - overall I definitely recommend it.

Revenue manager in Chevy Chase (United States)

Very easy. Good conexión with all the OTAs

revenue manager in (United Kingdom)

They were very helpful during onboarding and it is mostly very easy to use

Revenue Manager in San Jose (United States)

Easy to understand.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Siteminder is a powerful channel manager and, from our side, all we can say is that is reliable and stable. It was great to become partners and again, reliability is a must when it comes to joining forces.

by Oier Fano Dadebat (STAY) on December 07, 2022

See more answers (9)

Showing all answers to: "What does this product or service do well?"

Prameeth Shetty Head of Global Sales @ Winsar Group

November 23, 2022, Prameeth has seen a demo of the

Siteminder is one of the most preferred channel manager and Booking Engine. Our Pms solution has a seamless integration with Siteminder. Highly recommend properties to try Siteminder products and switch

Guillaume Wolf Owner @ HotelBoost

November 16, 2022, Guillaume has tried the

What SiteMInder has always done so well across their products is providing a high level of functionality in a clean and easy to use interface. It makes it very easy to get to grips with and teach others within the business

Patrick Lau Co-Founder & CEO @ Infinite Hospitality Group

November 15, 2022, Patrick regularly uses the

We need bookings from various channels to be interfaced with our PMS on real time. SiteMinder fit very well into our processes and enabling all bookings from OTA to be interfaced to our PMS on real time. Our PMS and SiteMinder are already integrated and all bo...

Alfonso Valera Product Manager @ Minsait

November 04, 2021, Alfonso regularly uses the

The channel manager integration is very powerful and reliable. Information travels in a very secure mode and there are no gaps in that information. It is highly recommended to use this application to be sure that all data will arrive correctly.

Jaeyun Noh CEO @ Roomsy Inc

November 09, 2021, Jaeyun has tried the

Siteminder is one of the biggest channel manager & hospitality technology company in the world. There's a reason why they're so big, it's because their product works well :) Their channel manager, as far as I'm concerned, is the biggest in the world.

Guillaume Wolf Owner @ Pacific Travel Industry Solutions

November 04, 2021, Guillaume regularly uses the

It manages the complexity of online hotel bookings in a very simple and streamlined interface. This is why it can adapt so well to properties of many different sizes and budgets. It's also a very reliable system with very few bugs.

Marc Horner Account Manager @ InnQuest Software

October 21, 2021, Marc heard from clients about the

SiteMinder have been at the forefront of online distribution for many years and provide a solid, reliable & simple to use solution to our mutual client base. Not only delivering powerful and functional channel management, their Canvas website builder & BI too...

Munish Chetty Managing Director @ Vision Sales and Marketing NZ Ltd

October 07, 2021, Munish regularly uses the

Each one of these products is interrelated and provides the best customer experiences whilst maximising revenue growth. Regular upgrades alignment with the market and client demand and having designated market-based product managers.

Munish Chetty Managing Director @ Vision Sales and Marketing NZ Ltd

October 07, 2021, Munish regularly uses the

Question:

What differentiates this product or service from the competition?

Answer:

I would like to focus again on reliability. When it comes to partners and integrations, reliable integrations are key to managing data and dependencies across IT and business systems and we at STAY want to highlight it.

by Oier Fano Dadebat (STAY) on December 07, 2022

See more answers (9)

Showing all answers to: "What differentiates this product or service from the competition?"

Prameeth Shetty Head of Global Sales @ Winsar Group

November 23, 2022, Prameeth has seen a demo of the

* Seamless connectivity * Impeccable support * Great work culture * Trusted brand * Scalable * Multiproperty operations * Robust product * Siteminder Exchange * Compatible booking Engine * Quick onboarding

Guillaume Wolf Owner @ HotelBoost

November 16, 2022, Guillaume has tried the

The main differences I have found is that SiteMinder can cover a lot of aspects of a hotel's e-commerce total solution. Over the years it has become so much more than a channel manager. It is also very useful that they allow their clients to connect to a wid...

Patrick Lau Co-Founder & CEO @ Infinite Hospitality Group

November 15, 2022, Patrick regularly uses the

Our efficiency in manning – we managed to save our payroll cost for Reservation department by 30%. Since it is interface on real time, our rates and inventories management are more strategic and easier to control versus market demand. We can practice dynami...

Alfonso Valera Product Manager @ Minsait

November 04, 2021, Alfonso regularly uses the

It is an easy product to integrate and then it works without errors. I do not know if this will be the same in other products, but in this case I can say that it is very well proposed. It is highly recommended to have it.

Jaeyun Noh CEO @ Roomsy Inc

November 09, 2021, Jaeyun has tried the

Siteminder has a huge support team that can help you when you are in need of help. Plus, they have a range of products that can help hotels in various ways including but not limited to channel manager, online booking engine, webpage builder, etc..

Guillaume Wolf Owner @ Pacific Travel Industry Solutions

November 04, 2021, Guillaume regularly uses the

One of the main selling points for SiteMinder products is the value for money on offer. And while they started out as just a channel manager, they are now a complete hotel commerce platform. They are also building up their partner integrations for added flexib...

Marc Horner Account Manager @ InnQuest Software

October 21, 2021, Marc heard from clients about the

We constantly receive client feedback about how simple to use the SiteMinder solutions are while still providing strong and powerful business tools that are relevant to any type of accommodation provider. The PMS Support team are easy to work with and incredi...

Munish Chetty Managing Director @ Vision Sales and Marketing NZ Ltd

October 07, 2021, Munish regularly uses the

Easy to use and very prompt customers service or support team. Ongoing training and webinars to keep clients in the know. Regular surveys to enhance the quality of products and services. A well-designed "expert support team" for multi-property clients.

Munish Chetty Managing Director @ Vision Sales and Marketing NZ Ltd

October 07, 2021, Munish regularly uses the

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

For any hotel that needs to adjust its rates for specific periods, SiteMinder is a tailor made solution As far as we know, SiteMinder is one of the best solutions and last but not least, very easy to use, simple and intuitive.

by Oier Fano Dadebat (STAY) on December 07, 2022

See more answers (9)

Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"

Prameeth Shetty Head of Global Sales @ Winsar Group

November 23, 2022, Prameeth has seen a demo of the

Switch immediately to Siteminder product to maximize your revenue and brand visibility Seamless connectivity help hotels to maximize efficiency Intuitive User interface & Scalable World Hotel index is great

Guillaume Wolf Owner @ HotelBoost

November 16, 2022, Guillaume has tried the

SiteMinder offers one of the most cost-effective solutions in the market, while being both a very robust and very reliable system combined with plenty of integration oprions. I would not hesitate to recommend SiteMinder to any hotel looking to add value to th...

Patrick Lau Co-Founder & CEO @ Infinite Hospitality Group

November 15, 2022, Patrick regularly uses the

The ability to interface on real time with PMS is very important that enable room rates and inventories management more strategic and easier to control versus market demand. Dynamic pricing can be more efficiently executed and that will definitely drive ADR. T...

Alfonso Valera Product Manager @ Minsait

November 04, 2021, Alfonso regularly uses the

Reliable and safe. Easy to operate and easy to maintain. Good response and a lot of data transfer power, which is very important in the hospitality world. Speed is needed in the management of room reservations and it is fulfilled

Jaeyun Noh CEO @ Roomsy Inc

November 09, 2021, Jaeyun has tried the

Reach out for help. They're very supportive, and they'll go out of their ways to make business relationship work for you. Also try out their demo's. I believe there's no risk/commitment involved with their demos.

Guillaume Wolf Owner @ Pacific Travel Industry Solutions

November 04, 2021, Guillaume regularly uses the

This is a very stable, capable and cost effective platform for hotels to succeed. It also a whole range of tools that help hotels navigate the complexities of online travel with very minimal efforts.

Marc Horner Account Manager @ InnQuest Software

October 21, 2021, Marc heard from clients about the

Absolutely take a look at what SiteMinder can offer. They are a one stop shop for a broad variety of solutions and their team are always happy to help find the right solution for a hotel client. They are also great at providing their own industry insights.

Munish Chetty Managing Director @ Vision Sales and Marketing NZ Ltd

October 07, 2021, Munish regularly uses the

Eliminate the stress of using complex products and use SM for its simplicity and best results. The new booking button dynamic layout is well suited for today's market. SM has more integration with new and key channels in the market.

Munish Chetty Managing Director @ Vision Sales and Marketing NZ Ltd

October 07, 2021, Munish regularly uses the

+ 7 recommend

Recommended by

Oier Fano Dadebat Content Marketing Manager @ STAY

Prameeth Shetty Head of Global Sales @ Winsar Group

Guillaume Wolf Owner @ HotelBoost

Patrick Lau Co-Founder & CEO @ Infinite Hospitality Group

Alfonso Valera Product Manager @ Minsait

Show More (5)

Are you a consultant or vendor that recommends SiteMinder? Leave a recommendation

Features

Competitor Tracking & Benchmarking

4/5 features

Competitor Strategy Monitoring

Analyze any historical or future dates and keep track of your competitive set’s pricing strategy and how rates evolve over time leading up to the arrival date. Monitor competitor’s pricing movements for different channels and identify their pricing patterns.
Discount Monitoring

Get full visibility of your competitor hotels’ discounting strategies so you can set competitive prices with confidence.
Rate Type Comparisons

Compare different rate types such as public versus member rates, desktop vs. mobile, room types, guests, best flex versus lowest rates, different meal plans and (length of stay) LOS1 versus multiple-night stays.
OTA Rank Tracking

Monitor your ranking and reputation across OTAs and compare your performance to your comp set.
Promotion Impact Report

Understand the impact of promotions on your pricing competitiveness.
Rate Intelligence

Defines your best available rate against your competitors', based on length of stay.
Room Rate Comparison

Compares different room types across channels and competitors' in real time
Vacation Rental Rate Intelligence
Metasearch connectivity
Quick rate shopping filters
Room & rate type filtering

Parity Monitoring

4/5 features

OTA Price Monitoring

Discover in real-time which rates are appearing on OTAs and metasearch websites.
Discrepancy Alerts

Get alerted when there are discrepancies between your brand.com and third-party channels.
12-month Parity Monitoring

View parity issues, up to 12 months in advance.
Real Time Updates

Avoid caching issues by shopping rates on demand.
Parity Report

Receive a clear parity report overview, directly in your inbox.

Data Granularity

4/5 features

Device Type Tracking

Rates are tracked via both desktop as mobile devices for all major OTAs to ensure you never miss a mobile promotion.
Discount Monitoring

Get full visibility of your competitor hotels’ discounting strategies so you can set competitive prices with confidence.
Rate Type Comparisons

Compare different rate types such as public versus member rates, desktop vs. mobile, room types, guests, best flex versus lowest rates, different meal plans and (length of stay) LOS1 versus multiple-night stays.
Historical Trend Analysis

Identify strategic adjustments and revenue opportunities, by comparing current rates versus rates the same time last year.
Local Event Monitoring & Database

Monitor local events and your source markets’ holiday calendars. Gain access to a consolidated events database for a better understanding of what drives demand in your market. View events in the rate shop calendar for a complete picture of demand drivers on any given date.
Room Rate Comparison

Compares different room types across channels and competitors' in real time
Vacation Rental Rate Intelligence
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.

Performance Reporting & Analytics

4/5 features

OTA Rank Tracking

Monitor your ranking and reputation across OTAs and compare your performance to your comp set.
On the Books (OTB) Comparisons

Connect your hotel’s OTB (On the books) to analyze the impact of your rate changes on your OTB. Track the evolution of room bookings against lead time, analyze the impact of your rate changes on your OTB and get clear visibility of high demand days, competitor rates along with your current OTB.
Promotion Impact Report

Understand the impact of promotions on your pricing competitiveness.
Performance Reporting

Comprehensive and explanatory reporting in one view showing the performance based on the date range.
Rate Intelligence

Defines your best available rate against your competitors', based on length of stay.
Room Rate Comparison

Compares different room types across channels and competitors' in real time
Multi-property Management
Analytics dashboard
Custom dashboards
Multi-property consolidation