SiteMinder (Insights)

4.6 (295 REVIEWS)

HTR Score icon
HT Score  
95 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Yumiko, Estefanía, Liliana + 129 more experts recommend SiteMinder

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SiteMinder (Insights)

Ranked 2 (out of 36) in Rate Shopping

2025 Finalist HotelTechAwards

Hoteliers voted SiteMinder as the #2 Rate Shopping provider in the 2025 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Find your pricing sweet spot with Insights

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Bell avatar Bell - AI powered product analyst

I analyzed all of SiteMinder’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

SiteMinder's platform excels as an essential rate shopping and distribution tool for hoteliers. It enhances revenue through dynamic rate management, ensuring competitive pricing and optimal occupancy. Real-time updates streamline processes and reduce operational errors. Its strengths in broad integration capabilities and direct booking tools lead to increased bookings, market reach, and guest engagement, ultimately boosting a hotel's competitive position and bottom-line performance.

RecommendationAvatar RecommendationAvatar RecommendationAvatar

Viceroy, Hyatt, Minor Hotels & 2485 others

Read their reviews

What Types of Hotels SiteMinder is Popular For

Size

241 | X-Small (1-9 room)

417 | Small (10-24 room)

764 | Mid-Sized (25-74 room)

795 | Large (75-199 room)

503 | X-Large (200+ room)

Country

379 | Thailand

323 | Australia

273 | Spain

167 | United States of America

125 | Mexico

116 | Malaysia

90 | United Kingdom

77 | Indonesia

76 | New Zealand

67 | Vietnam

53 | Cambodia

53 | Portugal

47 | France

44 | Ireland

41 | Germany

39 | Colombia

31 | Philippines

30 | Taiwan

25 | China

25 | Singapore

24 | South Africa

23 | Canada

23 | Estonia

21 | Italy

20 | India

19 | Finland

16 | Laos

16 | Czech Republic

15 | Costa Rica

15 | United Arab Emirates

15 | Hungary

14 | Switzerland

12 | Chile

12 | Iceland

11 | Netherlands

11 | Turkey

11 | Sri Lanka

10 | Fiji

10 | Austria

10 | Argentina

9 | Latvia

8 | Greece

8 | Cyprus

6 | Denmark

6 | Morocco

6 | Ecuador

5 | Belize

5 | Romania

5 | Pakistan

5 | Uruguay

5 | Malta

4 | Trinidad and Tobago

4 | Maldives

4 | Qatar

4 | Peru

4 | Sweden

4 | Andorra

4 | Poland

4 | Egypt

4 | Nigeria

4 | Panama

3 | Norway

3 | Zambia

3 | Croatia

3 | Myanmar

3 | Slovenia

3 | Kenya

3 | Uzbekistan

3 | Saint Martin (French part)

2 | Samoa

2 | Seychelles

2 | Vanuatu

2 | Georgia

2 | Bangladesh

2 | Namibia

2 | Hong Kong

2 | Ukraine

1 | Zimbabwe

1 | Sierra Leone

1 | Nicaragua

1 | Japan

1 | Bahamas

1 | Iran

1 | Guatemala

1 | Honduras

1 | Brazil

1 | Cameroon

1 | Rwanda

1 | Tunisia

1 | Uganda

1 | Mozambique

1 | Belgium

1 | Montenegro

1 | Saudi Arabia

1 | Dominican Republic

1 | Nepal

1 | Papua New Guinea

1 | Oman

1 | Ghana

1 | New Caledonia

1 | Cook Islands

1 | El Salvador

1 | Paraguay

1 | Botswana

Type

1125 | Boutiques

965 | Resorts

929 | Luxury Hotels

855 | City Center Hotels

761 | Bed & Breakfast & Inns

685 | Airport/Conference Hotels

651 | Limited Service & Budget Hotels

643 | Branded Hotels

374 | Extended Stay & Serviced Apartments

221 | Hostels

181 | Vacation Rentals & Villas

151 | Motels

64 | RV Parks & Campgrounds

51 | Casinos

Region

866 | Asia Pacific

755 | Europe

416 | Oceania

315 | North America

101 | South America

53 | Africa

44 | Middle East

14 | Central America

Category

2481 | Channel Managers

1186 | Booking Engine

310 | Website Design

295 | Rate Shopping

144 | Hotel Metasearch Management Software

134 | Upselling Software

127 | Guest Messaging Software

What is SiteMinder?

Founded in 2006 | Headquarters in The Rocks (Australia) | 700 employees
SiteMinder (Insights) is a sophisticated revenue management system designed for hoteliers. It offers a seamless dashboard that integrates real-time rate and availability updates, helping hotels maximize revenue by keeping their pricing strategies competitive. With comprehensive market intelligence and extensive channel connectivity, it minimizes manual tasks and enhances customer experience. This tool provides hoteliers with high-definition visibility of their rates and competitors' rates, empowering them to make informed decisions and stay ahead in the market. By leveraging these insights, users can optimize their pricing strategies and improve operational efficiency.

View website

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of SiteMinder products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by SiteMinder

FAQs

Capabilities

Real time insights

Data you can trust

Stay ahead of your competition

A single integrated platform

Like for like room rate comparisons

Features

Competitor Tracking & Benchmarking

4/5 features

Parity Monitoring

4/5 features

Data Granularity

4/5 features

Performance Reporting & Analytics

4/5 features

Other

1/1 features

Available Add-ons & Modules

SiteMinder Pay

Payments Processing Software
Looking for a faster and easier way to process payments? SiteMinder Pay is your complete hotel payment solution, streamlining the payment process to give you and your guests complete peace of mind.

PREMIUM ADD-ON

SiteMinder Demand Plus

SiteMinder Demand Plus makes driving more direct bookings effortless by managing your listings on leading metasearch sites like Google Hotel Ads, Trivago and TripAdvisor.

PREMIUM ADD-ON

Guest Engagement

Guest Messaging Software
Enhance your guests experience and drive revenue beyond the room with Guest Engagement. Provide a digital check-in exeerience, send personalised upsell offers, request feedback from guests and more.

PREMIUM ADD-ON

SiteMinder Reviews Summary

4.6
Excellent
Ease of Use
4.6/5
Customer Support
4.4/5
ROI
4.4/5
Implementation
4.4/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, SiteMinder (Insights) is the #2 most trending product in the Rate Shopping category (out of 36) and the #28 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

SiteMinder has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted SiteMinder as the #2 Rate Shopping provider in the 2025 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
95 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

SiteMinder Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

SiteMinder Average SiteMinder

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

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55

Success Stories

5

References

10

Featured Customers

SiteMinder Case Studies

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SiteMinder drives 30% booking growth for Batu Karang Lembongan Resort & Spa

Jungutbatu (Bali)

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From manual struggles to smart solutions: SiteMinder powers success at Sotetsu Grand Fresa Taipei Ximen

Taipei (Taiwan)

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VOMO Island Fiji achieves operational efficiency and extensive revenue growth with help from SiteMinder’s platform

Vomo Island (Mamanuca Islands)

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Villa Varosh perfectly balances efficiency and guest experience with SiteMinder’s platform

Ohrid (Republic of North Macedonia)

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From fragmented to flourishing: How Luna Volcán transformed their revenue performance by 363% with SiteMinder’s unified platform

Banos (Ecuador)

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SiteMinder & Edgar Suites: The perfect alliance between high-end hospitality and technological innovation

Paris (France)

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Casa Palacete 1822 maximises rate control and prevents overbookings with SiteMinder’s platform

Granada (Spain)

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SiteMinder drives 180% revenue boost for 眷村 Guest House 1954 in Taipei

Sanchong (Taiwan)

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14 West Boutique Hotel streamlines distribution and revenue with SiteMinder’s platform

LagunaBeach (United States of America)

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SiteMinder fuels online booking growth and operational peace of mind for Wapa di Ume

Ubud (Indonesia)

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Aligned Corporate Residences runs four locations seamlessly with SiteMinder.

Mackay (Australia)

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Corporate Living Accommodation simplifies operations and enhances the guest experience with SiteMinder

Abbotsford (Australia)

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Hotel Palau Fugit maximises productivity and sales with SiteMinder

Girona (Spain)

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Trust in SiteMinder: Bali Mandira experiences a surge in bookings of up to 20%

Legian (Bali)

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Mutiara Carita achieves major direct bookings surge thanks to SiteMinder

Pandeglang (Indonesia)

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Grupo Premium tackles the challenge of portfolio optimisation with SiteMinder

Malaga (Spain)

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Deutsches Haus saves three hours of work every day with SiteMinder

Bonn (Germany)

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The office in your pocket: SiteMinder and 3RPMS transform everyday operations at Hotel Hirsch 1783

Langenargen (Germany)

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Potato Head Suites & Studios enjoys a booking surge of up to 38% thanks to SiteMinder

Kerobokan Kelod (Bali)

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SiteMinder successfully helps Urban Rest expand global footprint and streamline operations

Sydney (Australia)

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SiteMinder helps Infinity8 Bali develop easy strategies for success

Jimbaran (Bali)

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Grün Resorts Bali relies on SiteMinder to support rapid growth

Pecatu (Indonesia)

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Smoky Mountain Resorts finds large-scale business management a breeze with SiteMinder

Pigeon Forge (United States of America)

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City Oasis Inn finds perfect partner with SiteMinder’s smart platform

Townsville (Australia)

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SiteMinder supports Invergarry Hotel’s improved guest experience

Invergarry (United Kingdom)

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Brady Hotels & Apartments gains game-changing support and success with SiteMinder

Melbourne (Australia)

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Kupu Kupu Barong teams up with SiteMinder to secure a 50% increase in bookings

Kedewatan (Bali)

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Lloyd’s Inn Bali finds seamless integration and rate parity thanks to SiteMinder

Seminyak (Bali)

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Hotel Oderberger Berlin achieve more bookings and less work - all thanks to SiteMinder

Berlin (Germany)

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The Little Guesthouse in Salzburg experiences successful online distribution with SiteMinder platform

Salzburg (Austria)

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Hanging Gardens of Bali maximises sales and improves channel management with SiteMinder

Payangan (Bali)

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How Villa Italia profited from switching to SiteMinder’s channel manager

Munich (Germany)

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Palladium Hotel Group accelerates its growth with SiteMinder

Sant Antoni de Portmany (Balearic Islands)

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Town Hotel optimises online distribution and efficiency with SiteMinder

Wiesbaden (Germany)

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Silavadee Pool Spa Resort increases bookings by 60% with SiteMinder

Lamai Beach (Thailand)

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Hotel Graf Bentinck increases efficiency up to 70% with SiteMinder

Dangast (Germany)

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Hotel Gran Bilbao trusts SiteMinder to support its revenue management strategy

Bilbao (Spain)

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SiteMinder helps Hotel Kragemann generate more direct bookings with less effort

Simmerath (Germany)

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Chatrium Hotels & Residences “revolutionise” operations and find success with SiteMinder

Bangkok (Thailand)

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The Phala Group Optimise Channel Management and Boost Revenue

Ubud (Bali)

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Hotel Amicizia improves room management with SiteMinder

Rimini (Italy)

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Qunci Villas enjoys the great benefits of hotel integration with SiteMinder

Mangsit (Indonesia)

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Kuching Park Hotel by Infinite Hospitality Group compliments smart guest experience with addition of SiteMinder’s platform

Kuching (Malaysia)

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Kirimaya brand - increases bookings by 50% by developing a solid online sales strategy.

Mu Si (Thailand)

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SiteMinder is glad to be a part of VALA Hua Hin hotel’s journey by offering reliable system and solid support to hoteliers in every circumstance.

Cha-am (Thailand)

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Always ready: Minor Hotels sustains adaptability with SiteMinder Multi-Property

Tagum City (Philippines)

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Olive House Apartments solve overbookings with SiteMinder and see direct revenue success

Ogunquit (United States of America)

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HOMA Elevates it’s Distribution and Simplifies Direct Bookings with SiteMinder as Thai Reservation Volumes Soar 75% Over Pre-Pandemic Levels

Ratsada (Thailand)

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TFE Hotels Centralizes Rates and Saves Days of Manual Labor with SiteMinder Multi-Property

Sydney (Australia)

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PPHE Hotel Group embraces nimble new approach with SiteMinder Multi-Property

London (United Kingdom)

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How Quest Apartment Hotels Centralized Distribution to Gain Back Hours with SiteMinder Multi-Property

Melbourne (Australia)

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La Flora Group is confident it has found a lasting solution with SiteMinder

Khao Lak (Thailand)

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The RuMa Hotel and Residences chose SiteMinder and never looked back

Kuala Lumpur (Malaysia)

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Fuli Hot Spring Resort has all boxes ticked with SiteMinder

Yuchi (Taiwan)

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Automation is the Key to Collaboration Between Bali Garden Beach Resort & SiteMinder

Kuta (Bali)

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SiteMinder Reviews

Hotelier Rating

Excellent
226
Very Good
41
Average
18
Poor
5
Terrible
5

Property Size

  • X-Small (23)
  • Small (35)
  • Mid-Sized (86)
  • Large (92)
  • X-Large (53)

Country

  • Spain
    Spain
    (35)
  • Thailand
    Thailand
    (30)
  • Australia
    Australia
    (27)
  • Malaysia
    Malaysia
    (21)
  • Mexico
    Mexico
    (20)
  • United States of America
    United States of America
    (18)
  • Indonesia
    Indonesia
    (14)
  • Cambodia
    Cambodia
    (11)
  • Vietnam
    Vietnam
    (8)
  • Germany
    Germany
    (7)
  • New Zealand
    New Zealand
    (6)
  • Portugal
    Portugal
    (6)
  • Colombia
    Colombia
    (6)
  • United Kingdom
    United Kingdom
    (6)
  • Canada
    Canada
    (5)
  • Taiwan
    Taiwan
    (4)
  • China
    China
    (4)
  • Costa Rica
    Costa Rica
    (3)
  • Netherlands
    Netherlands
    (3)
  • Italy
    Italy
    (3)
  • Philippines
    Philippines
    (3)
  • India
    India
    (2)
  • Chile
    Chile
    (2)
  • Estonia
    Estonia
    (1)
  • Cyprus
    Cyprus
    (1)
  • Nicaragua
    Nicaragua
    (1)
  • Laos
    Laos
    (1)
  • Finland
    Finland
    (1)
  • Samoa
    Samoa
    (1)
  • Fiji
    Fiji
    (1)
  • Seychelles
    Seychelles
    (1)
  • Zambia
    Zambia
    (1)
  • Belize
    Belize
    (1)
  • Trinidad and Tobago
    Trinidad and Tobago
    (1)
  • France
    France
    (1)
  • Iceland
    Iceland
    (1)
  • Morocco
    Morocco
    (1)
  • Greece
    Greece
    (1)
  • Sierra Leone
    Sierra Leone
    (1)
  • United Arab Emirates
    United Arab Emirates
    (1)
  • Ireland
    Ireland
    (1)
  • Turkey
    Turkey
    (1)
  • South Africa
    South Africa
    (1)
  • Zimbabwe
    Zimbabwe
    (1)
  • Norway
    Norway
    (1)
  • Switzerland
    Switzerland
    (1)
  • Denmark
    Denmark
    (1)

Region

  • North America
    North America
    (43)
  • Europe
    Europe
    (70)
  • Asia Pacific
    Asia Pacific
    (98)
  • Oceania
    Oceania
    (35)
  • Middle East
    Middle East
    (2)
  • South America
    South America
    (12)
  • Central America
    Central America
    (2)
  • Africa
    Africa
    (6)
9

Unified + simplified revenue management platform

SM from 500+ room Branded Hotel in

Verified
2 days ago
A single unified channel manager that able to assist most of the hospitality industry players in managing the rates in the most efficient way and deliver the expected results within your fingers!
SM
X-Large Hotel
10

SiteMinder Transformed Our Operations: Seamless Opera PMS Integration is a Game-Changer

Director from 75-99 room Bed & Breakfast & Inn in Kuching (Malaysia)

Verified
3 days ago
The "Hassle-Free" Integration and Productivity BoostThe single greatest advantage for our property has been the deep, realtime integration with our Opera PMS system. This is where SiteMinder delivers on its promise and stands out from the competition. Elimination of Double Entries: Before SiteMinder, managing reservations from multiple chan...
Country Malaysia
Director
Large Hotel
10

Simple but powerful

Owner from 5 to 9 room Bed & Breakfast & Inn in Dalung (Indonesia)

Verified
6 days ago
We love using their website builder, not just it has predesign template that already have booking widget, the backend is very easy to use as well. The rate shopper tool is also my fav tool, checking competitor price and when they are sold is never been easier.
Country Indonesia
Owner
X-Small Hotel
Zidane from SiteMinder replied
Hi Yogi, Thank you for your feedback. We're pleased to hear that you love our website builder with its pre-designed templates, booking widget, and easy-to-use backend. It's great to know that the rate shopper tool is your favourite, making competitor price monitoring and availability checking much easier. We appreciate your suggestions for improvement. Your feedback about enhancing our website builder features and expanding rate shopper capabilities to capture all rate types is valuable and will be shared with our product team. Please feel free to reach out if there's anything else we can assist with. Warm regards, Zidane D.
10

User friendly website builder and rate shopper

Sales from 10 to 24 room Boutique in Jimbaran (Indonesia)

Verified
6 days ago
Been using the website and really like how simple it is, very easy to updating the content. The rate shopper tool also very helpful tool to check our competitor rate daily.
Country Indonesia
Sales
Small Hotel
Zidane from SiteMinder replied
Hi Putu, Thank you for your feedback. We're pleased to hear that you find our website easy to update, and that the rate shopper tool is helpful for checking competitor rates daily. Your feedback about expanding template options and enhancing rate shopper capabilities will be shared with our product team. Please feel free to reach out if there's anything else we can assist with. Warm regards, Zidane D.
9

Channel Manager Easy to use, not complicated

Sale from 75-99 room Boutique in Bangkok (Thailand)

Verified
6 days ago
Easy to use, some functions are not complicated. Easy price adjustment. The system has few problems.Contact support easy and quick.
Country Thailand
Sale
Large Hotel
Zidane from SiteMinder replied
Hi Chuenkamon, Thank you for your feedback. We're pleased to hear that you find our system easy to use with uncomplicated functions, easy price adjustments, and quick support access. Your feedback about expanding functionality and improving data transmission speed to prevent overbooking issues is important. Your suggestions will be shared with our team. Please feel free to reach out if there's anything else we can assist with. Warm regards, Zidane D.
10

Channel Manager

Director of Sales and Marketing from 75-99 room Boutique in Chaweng (Thailand)

Verified
6 days ago
We are use SiteMinder over 10 years all system friendly for user and stable, fast and accurate. So we very like SiteMinder.
Country Thailand
Director of Sales and Marketing
Large Hotel
9

Great Channel Manager

Director of Revenue & Marketing from 200 to 499 room Boutique in Batu Ferringhi (Malaysia)

Verified
9 days ago
Channel manager is flexible and easy to maneuver. Can manage different restrictions even by room type. Have been using it for more than 10 years, wouldn't change for anything else.
Country Malaysia
Director of Revenue & Marketing
X-Large Hotel
10

The system is very user-friendly, reliable, and efficient in managing room availability, rates

Revenue cum Reservation Manager from 200 to 499 room Branded Hotel in Kuala Lumpur (Malaysia)

Verified
9 days ago
The integration with PMS and booking channels is seamless, ensuring smooth daily operations, e’ve seen fewer booking issues and it saves us a lot of time.
Country Malaysia
Revenue cum Reservation Manager
X-Large Hotel
10

Good job!

Assistant E-Commerce Manager from 100 to 199 room Airport/Conference Hotel in Siem Reap (Cambodia)

Verified
10 days ago
#channel #Optimize #rate #market #distribution #revenue #Compset #bookings #direct SiteMinder’s real-time channel updates and simple rate management have been game-changers for our property.
Country Cambodia
Assistant E-Commerce Manager
Large Hotel
Zidane from SiteMinder replied
Hi Soucheng, Thank you for your feedback. We're thrilled to hear that SiteMinder's real-time channel updates and simple rate management have been game-changers for your property! Your feedback about streamlining rate structure visibility is valuable and will be shared with our product team. Please feel free to reach out if there's anything else we can assist with. Warm regards, Zidane D.
10

Easy to use, especially connect to OTA

Cluster E-Commerce Spv from 200 to 499 room Boutique in Jakarta (Indonesia)

Verified
10 days ago
Channels, rate and allotment, its easy to use when using website features the compset also good and easy to use, but need improvement.
Country Indonesia
Cluster E-Commerce Spv
X-Large Hotel
Zidane from SiteMinder replied
Hi Johanes, Thank you for your feedback. We're pleased to hear that you find channels, rate, and allotment management easy to use, along with our website features. Your feedback about improving app performance to eliminate allotment update delays and redesigning the interface for better usability is important. Your suggestions will be shared with our team. Please feel free to reach out if there's anything else we can assist with. Warm regards, Zidane D.
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

SiteMinder provides an effective and reliable integration with our PMS, enabling our mutual clients to manage their channels seamlessly and efficiently. We have excellent success stories from shared clients who highlight the platform’s stability and functionality.

Question:

What differentiates this product or service from the competition?

Answer:

The SiteMinder team is highly responsive and professional, with excellent customer service and quick support. Our shared clients are very satisfied with the results and the ease of use of the platform.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you’re considering SiteMinder, my advice is to fully leverage its seamless integration capabilities with your PMS and other systems. Focus on setting up the Channel Manager properly to ensure real-time updates and maximize revenue opportunities across all your channels. It’s a reliable tool that can significantly streamline your operations and improve your online distribution strategy.

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