SiteMinder (Insights)

4.6 (271 REVIEWS)

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HT Score  
93 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Estefanía, Liliana, Christoph + 127 more experts recommend SiteMinder

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SiteMinder (Insights)

4.6 (271 REVIEWS)

Ranked 2 (out of 34) in Rate Shopping

2025 Finalist HotelTechAwards

Hoteliers voted SiteMinder as the #2 Rate Shopping provider in the 2025 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Find your pricing sweet spot with Insights

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92% recommended by 2317 hotels

Viceroy, Hyatt, Minor Hotels & 2314 others

Bell avatar Bell - AI powered product analyst

I analyzed all of SiteMinder’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like SiteMinder for its effective channel management and rate distribution tools, enabling seamless rate updates across multiple booking channels. It enhances revenue by enabling insightful comparison of competitor pricing, optimizing distribution strategies, and managing inventory efficiently. While generally well-received, some hoteliers suggest improvements in integration processes, advanced analytics, and more flexible user interfaces to further drive revenue growth and customer satisfaction.

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Viceroy, Hyatt, Minor Hotels & 2314 others

Read their reviews

Support

Supportive

Hoteliers often commend SiteMinder's Rate Shopping product for its customer support. The support team is noted for its high availability through multiple channels such as chat, phone, and email, ensuring that users can always reach out when needed. Issues are consistently resolved promptly, reflecting the team's responsiveness. Hoteliers appreciate the expertise of the support staff, describing them as knowledgeable and effective in addressing concerns and providing solutions. Additionally, the onboarding process is highlighted as being smooth, with support actively facilitating setup and training for new users. Resources, including FAQs, tutorials, and documentation, are considered helpful by hoteliers, aiding in their understanding and use of the product.

revenue dept

5 months ago

Verified

... Easy to operate and learn The operation is simple and easy to learn, saving manpower and time. ...

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Revenue

5 months ago

Verified

... Wonderful support ...

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E-Commerce & Partnership Manager

4 months ago

Verified

... One area SiteMinder could improve is its user interface. Streamlining the navigation and making it more intuitive could enhance the user experience, especially for new users. Simplifying complex ...

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E-COMMERCE EXECUTIVE

4 months ago

Verified

... I find it easier to access everything through site minder and all the person in charge is very helpful and willing to do extra miles ...

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Sales

4 months ago

Verified

... Whenever I encounter any issues I am unsure to navigate on the channel manager and booking Engine the team is fast and quick to point you in the right direction and send you shots to compare what you ...

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Bookings Coordinator

3 months ago

Verified

... I was talking to Elena Alonso who was very kind and she solve our problem so fast giving us solutions for our problem. ...

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E-Commerce Manager

3 months ago

Verified

... Friendly user which the dashboard is clear and interface is simple. The Online Help is super where I can look for help instantly. ...

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Cluster Revenue

3 months ago

Verified

... Using SiteMinder has simplified our booking process massively! The system is easy to work with, keeps all our bookings in sync and the list of channel that hotels can connect is huge. Also, their support ...

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Owner/manager

3 months ago

Verified

... Amazing individualised service, from setting up to all day everyday. ...

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GM

3 months ago

Verified

... Great system and very responsive to calls for help ...

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Assitant Director of Sales

3 months ago

Verified

... While the platform is great, the integration process with certain property management systems could be smoother. Also, having faster customer support during peak hours would make the experience even ...

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Director of Sales & Marketing

3 months ago

Verified

... The customer service was exceptional, as they kept us updated throughout the entire process, especially during our recent interface with Opera. The Siteminder team always took extra effort to follow up and provide us with alternate ...

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Operations Manager

3 months ago

Verified

... We would suggest to add more report like General demand in the area as it will be very helpful to the hotel to create the strategy. ...

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Assistant manager

2 months ago

Verified

... Experience vendor, Easy communication, problem solved, hands on, customer friendly, easy to be discussed, keep on track, no issue so far. ...

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Group Revenue Manager

2 months ago

Verified

... Customer Support Responsiveness: Some users report delays in support response times, especially during peak hours.Enhancing availability and faster issue resolution could improve user satisfaction. ...

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E-commerce director

2 months ago

Verified

... The booking system allows our hotel to increase direct bookings. The channel manager successfully linked to all e-commerce platforms. Especially the way it integrated with Google Hotel, which ...

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Automation

Streamlined

Hoteliers often highlight the automation features of SiteMinder’s Rate Shopping product, praising how it enhances operational efficiency by updating allotments in real-time. This capability allows hotel managers to automatically adjust room availability as bookings occur, effectively reducing manual tasks and potential errors. Additionally, they appreciate the interface integration that seamlessly connects booking data with their internal systems. The inclusion of automated insights and reports also empowers hoteliers to analyze booking trends and refine pricing strategies, which contributes to more strategic decision-making regarding room rates and occupancy management.

Director

5 months ago

Verified

... The possibility of comparing other competing rates when setting our own. The flexibility when establishing rules and promotions. ...

See full review

E-Commerce Manager

3 months ago

Verified

... Basically everything is just fine, not much that I think could be improve on channel manager. Maybe SiteMinder could create a place for hotel to store the BAR tier, so that hotel can select from the ...

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Cluster Revenue

3 months ago

Verified

... Using SiteMinder has simplified our booking process massively! The system is easy to work with, keeps all our bookings in sync and the list of channel that hotels can connect is huge. Also, their ...

See full review

Revenue Manager

3 months ago

Verified

... I find the Yield Rules especially helpful as it saves a lot of manual monitoring of room inventories more so for those managing multi properties. ...

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Director of Revenue

3 months ago

Verified

... Easy to access and can control in hp too. Easy to yield the rate. Easy to manage rate parity by play wth discount column. ...

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E-commerce

2 months ago

Verified

... When I use products of SiteMinder such as Booking Engine, Channel managers and rate shopping. I think all of these are very intelligence and easy to use. So I like a channel manager the most because it's easy to map with OTAs, distribution ...

See full review

Assistant Manager, Revenue Management

2 months ago

Verified

... 1)Direct Connection with Most OTAs: I can directly connect with most OTA channels without needing to wait for approval from the OTA or SiteMinder, and immediately map the rate plans in the extranet. ...

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Director of Sales & Ecommerce

2 months ago

Verified

... The Best Channel Manager to manage a hotel's OTA, BAR, Promotions etc. ...

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General Manager

2 months ago

Verified

... I would say the Channel Manager which is can mapping the rate to Agent, which is concerns us for booking engine and also we can manage the rate and availability. ...

See full review

E-commerce Supervisor

2 months ago

Verified

... 1. Features a Channel Manager system that distributes sales across a wide range of OTAs. 2. Updates allotments in real-time. 3. Provides insights reports to analyze booking trends and optimize ...

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Integrations

Connected

Hoteliers often emphasize the importance of SiteMinder's Rate Shopping product's integrations. They appreciate the broad range of integrations available, particularly with pivotal systems like PMS and CRM, which enhance operational efficiency. Users frequently mention that the integrations are straightforward to implement, minimizing disruptions or challenges during setup. Additionally, the integrations are noted for their reliability, consistently providing smooth syncing without noticeable issues. Hoteliers value the ability to customize these integrations to meet their specific operational needs, allowing for tailored connectivity and functionality that directly benefits their booking and rate management processes.

Cluster Revenue

3 months ago

Verified

... Using SiteMinder has simplified our booking process massively! The system is easy to work with, keeps all our bookings in sync and the list of channel that hotels can connect is huge. Also, their ...

See full review

Revenue Manager

3 months ago

Verified

... I find the Yield Rules especially helpful as it saves a lot of manual monitoring of room inventories more so for those managing multi properties. ...

See full review

Assistance Reservation Manager

3 months ago

Verified

... Rate Shopping is easier to check rate disparity. Booking Engine also easy to manage. Channel Manager has more partners to corporate with. ...

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Assitant Director of Sales

3 months ago

Verified

... While the platform is great, the integration process with certain property management systems could be smoother. Also, having faster customer support during peak hours would make the experience even ...

See full review

Director of Sales & Marketing

3 months ago

Verified

... The customer service was exceptional, as they kept us updated throughout the entire process, especially during our recent interface with Opera. The Siteminder team always took extra effort to follow ...

See full review

E-commerce

2 months ago

Verified

... When I use products of SiteMinder such as Booking Engine, Channel managers and rate shopping. I think all of these are very intelligence and easy to use. So I like a channel manager the most because it's easy to map ...

See full review

Assistant manager

2 months ago

Verified

... To include BnB management module between owner and host in the system for add on value for co host company. ...

See full review

Director of Sales & Ecommerce

2 months ago

Verified

... The Best Channel Manager to manage a hotel's OTA, BAR, Promotions etc. ...

See full review

Group Revenue Manager

2 months ago

Verified

... Customer Support Responsiveness: Some users report delays in support response times, especially during peak hours.Enhancing availability and faster issue resolution could improve user satisfaction. Customization Options: While the platform is user-friendly, advanced users might find the customization options for reports or integration ...

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Revenue Manager

2 months ago

Verified

... Ease of connectivity that allows over 400 channels. Good customer service and support that is 24/7. Extremely user friendly and good. ...

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Ecommerce Director

2 months ago

Verified

... The booking engine helps our hotel able to increase direct booking. especially the way it connected with google hotel and it boosted up the reservation and increased the demand of the hotel by ...

See full review

E-commerce director

2 months ago

Verified

... SiteMinder review ...

See full review

Revenue Manager

2 months ago

Verified

... The platform is designed with professional & details organization. Good and fast customer service. Clear & details distribution network and structure. ...

See full review

Value

Balanced

Hoteliers often find that SiteMinder's rate shopping product provides significant value in terms of its pricing strategy tools. Many hoteliers mentioned that although the service can be costly for smaller or local hotels, its features such as real-time updates, effective distribution across various OTAs, and insight reports help optimize pricing strategies. This leads to an increase in direct bookings and overall demand. While the product is praised for boosting reservations through integration with platforms like Google Hotel, the perceived cost-benefit balance may vary based on the scale of the hotel.

revenue dept

5 months ago

Verified

... Easy to operate and learn The operation is simple and easy to learn, saving manpower and time. ...

See full review

Director

5 months ago

Verified

... The possibility of comparing other competing rates when setting our own. The flexibility when establishing rules and promotions. ...

See full review

Assistant Revenue Manager

5 months ago

Verified

... Make everything easy for Hoteliers ...

See full review

E-Commerce & Partnership Manager

4 months ago

Verified

... Mutiara Carita achieves major direct bookings surge thanks to SiteMinder ...

See full review

Cluster Revenue

3 months ago

Verified

... Direct Booking function still limited of promotion when it compare with OTAs. So this can case we lost opportunity to convert more and competitive. Also may be develop more CRM. ...

See full review

Sales Executive

3 months ago

Verified

... I’ve been using SiteMinder's Channel Manager, Booking Engine, and Rate Shopping tool, and they’ve all been very reliable. ...

See full review

Owner/manager

3 months ago

Verified

... The Customer service provided has been faultless. The assistance I have received over any concerns, particularly from Alvin Lin has been really incredible. I really can not recommend Siteminder ...

See full review

director

3 months ago

Verified

... Price a little bit higher than others but all the others are good. If the user can delete the channel which is not in use could be better. ...

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Assistance Reservation Manager

3 months ago

Verified

... If Hotel Rate Parity could have more channels (Trip.com) shopping it will be more help full. Competitors can have more than one rate plan shopping, it also can compare better as well. ...

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Revenue Manager

3 months ago

Verified

... Booking Engine, Channel Manager & Rate Shopping are very good tools to manage and analytic. There are varieties of business partner. ...

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General Manager

3 months ago

Verified

... Is simple to configure and use, with a lot of additional options at a price of course. But stability, reliability is of essence. ...

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Director of Sales & Marketing

3 months ago

Verified

... A dashboard that consolidates all direct booking sources like organic, paid, and referrals would make tracking easier. Adding filters for date, source, and location would allow efficient analysis. A ...

See full review

Director of Revenue

3 months ago

Verified

... Easy to access and can control in hp too. Easy to yield the rate. Easy to manage rate parity by play wth discount column. ...

See full review

Operations Manager

3 months ago

Verified

... As per our experience SiteMinder is very useful intern of channel manager and Booking engine. It help us a lot to save our time to make our rate and inventory controlling more efficiency. ...

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E-commerce

2 months ago

Verified

... Products of SiteMinder that Hotels should not miss using. ...

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Sales Manager

2 months ago

Verified

... Booking Engine: Easy-to-use interface, seamless integrations, and increased conversion rates. Channel Managers: Improved efficiency in managing multiple distribution channels. Rate Shopping: Provides accurate ...

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Assistant Manager, Revenue Management

2 months ago

Verified

... 1)Direct Connection with Most OTAs: I can directly connect with most OTA channels without needing to wait for approval from the OTA or SiteMinder, and immediately map the rate plans in the extranet. 2)Comprehensive Reporting Insights ...

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Director of Sales & Ecommerce

2 months ago

Verified

... Easy to check the rates of Competitors & important insights at one place. SiteMinder gives you all the excess to important data in the market. ...

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VP

2 months ago

Verified

... Pro user friendly, easy to use with local language support. Lastly, provide hotels with real-time market data, which can help them make smarter business decisions and gain an edge over competitors. ...

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Cluster e-commerce manager

2 months ago

Verified

... While effective the tools can be slow at times especially during hight demand period. Some times we find the price comparison limited and system occasionally lack in showing details competitors ...

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Group Revenue Manager

2 months ago

Verified

... Customer Support Responsiveness: Some users report delays in support response times, especially during peak hours.Enhancing availability and faster issue resolution could improve user satisfaction. ...

See full review

Revenue Manager

2 months ago

Verified

... Pricing wise. Service is a tad bit too costly for small time hotels as well as hotels which are local. ...

See full review

Ecommerce Director

2 months ago

Verified

... The booking engine helps our hotel able to increase direct booking. especially the way it connected with google hotel and it boosted up the reservation and increased the demand of the hotel by ...

See full review

E-commerce director

2 months ago

Verified

... The booking system allows our hotel to increase direct bookings. The channel manager successfully linked to all e-commerce platforms. Especially the way it integrated with Google Hotel, which ...

See full review

E-commerce Supervisor

2 months ago

Verified

... 1. Features a Channel Manager system that distributes sales across a wide range of OTAs. 2. Updates allotments in real-time. 3. Provides insights reports to analyze booking trends and optimize ...

See full review

Functionality

Balanced

Hoteliers often highlight SiteMinder's Rate Shopping product for its extensive functionality. Users appreciate the ability to manage rates and availability seamlessly, particularly through features like rate mapping for agents and booking engines. They value the capacity for bulk updates and rate overrides, which simplifies adjustments across multiple Online Travel Agencies (OTAs) and room types. The integration of multi-language support enhances global accessibility, addressing the needs of diverse markets. Although the core features are robust, hoteliers express a desire for more advanced rate shopping functionalities. This includes seeking more versatile formats and expanded competitor hotel selection options, demonstrating a demand for enhanced insight capabilities. Overall, while the product is comprehensive and reliable, there is room for growth in terms of feature completeness and customization options to better meet user needs.

revenue dept

5 months ago

Verified

... Conveniently for hotels to control OTA inventory and room rates ...

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Director

5 months ago

Verified

... The possibility of comparing other competing rates when setting our own. The flexibility when establishing rules and promotions. ...

See full review

Assistant Revenue Manager

5 months ago

Verified

... I believe one small change to the distribution page will be better. 1. It's not easy to select all the rate plans I need, clicking one by one is taking too much time. ...

See full review

Sales

4 months ago

Verified

... Whenever I encounter any issues I am unsure to navigate on the channel manager and booking Engine the team is fast and quick to point you in the right direction and send you shots to compare what you ...

See full review

E-Commerce Manager

3 months ago

Verified

... Lovely product ...

See full review

Cluster Revenue

3 months ago

Verified

... Direct Booking function still limited of promotion when it compare with OTAs. So this can case we lost opportunity to convert more and competitive. Also may be develop more CRM. ...

See full review

E-commerce Manager

3 months ago

Verified

... I love how SiteMinder’s rate shopping tool provides a straightforward comparison of competitor prices. This insight allows me to make smart pricing decisions. The intuitive interface makes it ...

See full review

GM

3 months ago

Verified

... We needed a new system within a very short space of time (7 days from purchase to go live) and SiteMinder was able to work with us to achieve these requirements. ...

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director

3 months ago

Verified

... Faster than other channel manager by means of the booking received and availability. Siteminder is well recognised channel manager i had been using. ...

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Assitant Director of Sales

3 months ago

Verified

... Efficient platform for managing hotel booking. ...

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General Manager

3 months ago

Verified

... Meaningful stability and effectiveness ...

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Director of Sales & Marketing

3 months ago

Verified

... A dashboard that consolidates all direct booking sources like organic, paid, and referrals would make tracking easier. Adding filters for date, source, and location would allow efficient analysis. A ...

See full review

Director of Revenue

3 months ago

Verified

... Easy to access and can control in hp too. Easy to yield the rate. Easy to manage rate parity by play wth discount column. ...

See full review

Operations Manager

3 months ago

Verified

... We would suggest to add more report like General demand in the area as it will be very helpful to the hotel to create the strategy. ...

See full review

E-commerce

2 months ago

Verified

... When I use products of SiteMinder such as Booking Engine, Channel managers and rate shopping. I think all of these are very intelligence and easy to use. So I like a channel manager the most because it's easy to map with OTAs, distribution, and optimize. The report ...

See full review

Sales Manager

2 months ago

Verified

... Booking Engine: Load times could be faster during peak usage. Channel Managers: Additional customization options for reporting would be helpful. Rate Shopping: More frequent updates for real-time ...

See full review

Assistant manager

2 months ago

Verified

... To include BnB management module between owner and host in the system for add on value for co host company. ...

See full review

Assistant Manager, Revenue Management

2 months ago

Verified

... SiteMinder can enhance its features by providing insights by promo code and group properties in one centralized location. Additionally, the ability to manage movable rate plans should be retained. ...

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VP

2 months ago

Verified

... No transactions based model as options for all products, should have more on mobile optimization on package deal and cross selling. ...

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Cluster e-commerce manager

2 months ago

Verified

... Rate shopping tools, it's help hotel optimize pricing and connectivities more partners can be connected and user friendly, providing quick insight. ...

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General Manager

2 months ago

Verified

... I would say the Channel Manager which is can mapping the rate to Agent, which is concerns us for booking engine and also we can manage the rate and availability. ...

See full review

Revenue Manager

2 months ago

Verified

... Promotion Stay Pay to be available for all OTAs. Bulk update for rate override in certain period or room type for all OTAs. ...

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E-commerce Supervisor

2 months ago

Verified

... 1. I would like 24/7 support in the Thai language. 2. I would like to see enhanced rate shopping functionality, such as offering more formats beyond just Primary and Secondary, or allowing the selection ...

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User Interface

Accessible

Hoteliers often appreciate SiteMinder's Rate Shopping product for its user interface, which stands out due to its ease of navigation and clarity of information. Users find menus and features easy to locate and use, enhancing the overall user experience. The visual design is noted for being contemporary and professionally appealing, which contributes to an intuitive environment, particularly beneficial for first-time users. The responsive nature of the interface ensures smooth operation without noticeable lag, further supporting efficient usage. Additionally, hoteliers value the customizability, allowing them to personalize elements according to their needs, which adds to the overall usability and effectiveness of the tool.

revenue dept

5 months ago

Verified

... I hope there is a Chinese interface option for the operation. Only in this way can we operate accurately and achieve maximum results. ...

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Director

5 months ago

Verified

... The customization options of the website, for example if the template offered banners that could be images with internal functionality that would be great. Even if that is done in another software, ...

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Assistant Revenue Manager

5 months ago

Verified

... I believe one small change to the distribution page will be better. 1. It's not easy to select all the rate plans I need, clicking one by one is taking too much time. ...

See full review

E-Commerce & Partnership Manager

4 months ago

Verified

... One area SiteMinder could improve is its user interface. Streamlining the navigation and making it more intuitive could enhance the user experience, especially for new users. Simplifying complex ...

See full review

E-COMMERCE EXECUTIVE

4 months ago

Verified

... The Authentication Apps need to improve as it will take time topen and troublesome sometimes as it is not connected to our phone. ...

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GM

3 months ago

Verified

... As with any system, there is always work to be done. I would love to see more around the reporting as our PMS can't always deliver what we need. ...

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Assitant Director of Sales

3 months ago

Verified

... I appreciate how easy it is to update rates and availability across multiple booking channels in real-time. The dashboard is intuitive, and the reporting tools provide valuable insights for revenue ...

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General Manager

3 months ago

Verified

... Their basic web interface has not changed for many years - suggest higher res photos on mobile and flexibility for better eye candy vs their competitors like synxis which showcases hotels better on ...

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Director of Sales & Marketing

3 months ago

Verified

... A dashboard that consolidates all direct booking sources like organic, paid, and referrals would make tracking easier. Adding filters for date, source, and location would allow efficient analysis. A ...

See full review

Director of Revenue

3 months ago

Verified

... Friendly system and fast support center person ...

See full review

General Manager

2 months ago

Verified

... I would say the Channel Manager which is can mapping the rate to Agent, which is concerns us for booking engine and also we can manage the rate and availability. ...

See full review

Revenue Manager

2 months ago

Verified

... The platform is designed with professional & details organization. Good and fast customer service. Clear & details distribution network and structure. ...

See full review
Powered by AI

Hoteliers Most Frequently Mention

Channel Management
Customer Support
Booking Engine Performance
Integration Difficulties
Automation and Reporting
Rate Shopping Tools

What Types of Hotels SiteMinder is Popular For

Size

236 | X-Small (1-9 room)

382 | Small (10-24 room)

708 | Medium (25-74 room)

729 | Large (75-199 room)

464 | X-Large (200+ room)

Country

341 | Thailand

312 | Australia

251 | Spain

157 | United States of America

113 | Mexico

97 | Malaysia

82 | United Kingdom

73 | New Zealand

67 | Indonesia

66 | Vietnam

49 | Cambodia

48 | Portugal

44 | France

42 | Ireland

39 | Germany

34 | Colombia

31 | Philippines

27 | Taiwan

25 | Singapore

25 | China

23 | Estonia

21 | Canada

21 | South Africa

20 | Italy

19 | India

19 | Finland

16 | Laos

15 | Czech Republic

15 | Hungary

14 | Costa Rica

14 | United Arab Emirates

13 | Switzerland

12 | Iceland

10 | Austria

10 | Fiji

10 | Sri Lanka

10 | Argentina

10 | Chile

9 | Latvia

7 | Cyprus

7 | Greece

5 | Malta

5 | Belize

5 | Uruguay

5 | Denmark

5 | Ecuador

5 | Pakistan

5 | Morocco

4 | Sweden

4 | Peru

4 | Qatar

4 | Poland

4 | Maldives

4 | Egypt

4 | Romania

4 | Trinidad and Tobago

3 | Kenya

3 | Nigeria

3 | Panama

3 | Uzbekistan

3 | Norway

3 | Slovenia

3 | Andorra

3 | Croatia

3 | Myanmar

2 | Georgia

2 | Zambia

2 | Seychelles

2 | Hong Kong

2 | Ukraine

2 | Vanuatu

2 | Namibia

2 | Turkey

2 | Samoa

2 | Bangladesh

2 | Saint Martin (French part)

1 | Nicaragua

1 | Papua New Guinea

1 | Nepal

1 | Oman

1 | Netherlands

1 | Dominican Republic

1 | Saudi Arabia

1 | Montenegro

1 | Zimbabwe

1 | Paraguay

1 | Belgium

1 | Mozambique

1 | Uganda

1 | Tunisia

1 | Japan

1 | Bahamas

1 | Rwanda

1 | Cameroon

1 | Brazil

1 | Iran

1 | Honduras

1 | Sierra Leone

1 | Guatemala

Type

984 | Boutiques

878 | Resorts

825 | Luxury Hotels

764 | City Center Hotels

688 | Bed & Breakfast & Inns

597 | Airport/Conference Hotels

567 | Branded Hotels

557 | Limited Service & Budget Hotels

338 | Extended Stay & Serviced Apartments

194 | Hostels

155 | Vacation Rentals & Villas

143 | Motels

51 | RV Parks & Campgrounds

47 | Casinos

Region

789 | Asia Pacific

695 | Europe

400 | Oceania

291 | North America

90 | South America

45 | Africa

34 | Middle East

13 | Central America

Category

2290 | Channel Managers

1112 | Booking Engine

289 | Website Design

271 | Rate Shopping

130 | Upselling Software

127 | Hotel Rate Parity

126 | Hotel Metasearch Management Software

111 | Guest Messaging Software

Didn’t find what you were looking for?

What is SiteMinder?

Founded in 2006 | Headquarters in The Rocks (Australia) | 700 employees
SiteMinder (Insights) is a sophisticated revenue management system designed for hoteliers. It offers a seamless dashboard that integrates real-time rate and availability updates, helping hotels maximize revenue by keeping their pricing strategies competitive. With comprehensive market intelligence and extensive channel connectivity, it minimizes manual tasks and enhances customer experience. This tool provides hoteliers with high-definition visibility of their rates and competitors' rates, empowering them to make informed decisions and stay ahead in the market. By leveraging these insights, users can optimize their pricing strategies and improve operational efficiency.

View website

Capabilities

Real time insights

Data you can trust

Stay ahead of your competition

A single integrated platform

Like for like room rate comparisons

Features

Competitor Tracking & Benchmarking

4/5 features

Parity Monitoring

4/5 features

Data Granularity

4/5 features

Performance Reporting & Analytics

4/5 features

Other

1/1 features

Available Add-ons & Modules

SiteMinder Pay

Payments Processing Software
Looking for a faster and easier way to process payments? SiteMinder Pay is your complete hotel payment solution, streamlining the payment process to give you and your guests complete peace of mind.

PREMIUM ADD-ON

SiteMinder Demand Plus

SiteMinder Demand Plus makes driving more direct bookings effortless by managing your listings on leading metasearch sites like Google Hotel Ads, Trivago and TripAdvisor.

PREMIUM ADD-ON

Guest Engagement

Guest Messaging Software
Enhance your guests experience and drive revenue beyond the room with Guest Engagement. Provide a digital check-in exeerience, send personalised upsell offers, request feedback from guests and more.

PREMIUM ADD-ON

SiteMinder Reviews Summary

4.6
Excellent
271 reviews
Ease of Use
4.6/5
Customer Support
4.5/5
ROI
4.4/5
Implementation
4.4/5

Recommended by

Boutiques 92% recommended by 984 Boutiques
Resorts 92% recommended by 878 Resorts
Luxury Hotels 92% recommended by 825 Luxury Hotels
City Center Hotels 93% recommended by 764 City Center Hotels
Bed & Breakfast & Inns 91% recommended by 688 Bed & Breakfast & Inns
Airport/Conference Hotels 93% recommended by 597 Airport/Conference Hotels
Branded Hotels 93% recommended by 567 Branded Hotels
Limited Service & Budget Hotels 92% recommended by 557 Limited Service & Budget Hotels
Extended Stay & Serviced Apartments 92% recommended by 338 Extended Stay & Serviced Apartments
Hostels 92% recommended by 194 Hostels
Vacation Rentals & Villas 94% recommended by 155 Vacation Rentals & Villas
Motels 92% recommended by 143 Motels
RV Parks & Campgrounds 92% recommended by 51 RV Parks & Campgrounds
Casinos 89% recommended by 47 Casinos

Achievements

Trending Product

This vendor's trending score is rising, SiteMinder (Insights) is the #2 most trending product in the Rate Shopping category (out of 34) and the #49 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

SiteMinder has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted SiteMinder as the #2 Rate Shopping provider in the 2025 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
93 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

SiteMinder Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

SiteMinder Average SiteMinder

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46

Success Stories

5

References

10

Featured Customers

SiteMinder Case Studies

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SiteMinder fuels online booking growth and operational peace of mind for Wapa di Ume

Gianyar (Indonesia)

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Aligned Corporate Residences runs four locations seamlessly with SiteMinder.

Mackay (Australia)

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Corporate Living Accommodation simplifies operations and enhances the guest experience with SiteMinder

Abbotsford (Australia)

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Hotel Palau Fugit maximises productivity and sales with SiteMinder

Girona (Spain)

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Trust in SiteMinder: Bali Mandira experiences a surge in bookings of up to 20%

Kecamatan Kuta (Indonesia)

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Mutiara Carita achieves major direct bookings surge thanks to SiteMinder

Pandeglang (Indonesia)

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Grupo Premium tackles the challenge of portfolio optimisation with SiteMinder

Malaga (Spain)

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Deutsches Haus saves three hours of work every day with SiteMinder

Bonn (Germany)

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The office in your pocket: SiteMinder and 3RPMS transform everyday operations at Hotel Hirsch 1783

Bodenseekreis (Germany)

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Potato Head Suites & Studios enjoys a booking surge of up to 38% thanks to SiteMinder

Kerobokan Kelod (Bali)

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SiteMinder successfully helps Urban Rest expand global footprint and streamline operations

Surry Hills (Australia)

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SiteMinder helps Infinity8 Bali develop easy strategies for success

Jimbaran (Bali)

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Grün Resorts Bali relies on SiteMinder to support rapid growth

Pecatu (Indonesia)

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Smoky Mountain Resorts finds large-scale business management a breeze with SiteMinder

Pigeon Forge (United States of America)

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City Oasis Inn finds perfect partner with SiteMinder’s smart platform

Townsville (Australia)

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SiteMinder supports Invergarry Hotel’s improved guest experience

Invergarry (United Kingdom)

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Brady Hotels & Apartments gains game-changing support and success with SiteMinder

Melbourne (Australia)

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Kupu Kupu Barong teams up with SiteMinder to secure a 50% increase in bookings

Kedewatan (Bali)

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Lloyd’s Inn Bali finds seamless integration and rate parity thanks to SiteMinder

Kuta (Bali)

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Hotel Oderberger Berlin achieve more bookings and less work - all thanks to SiteMinder

Berlin (Germany)

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The Little Guesthouse in Salzburg experiences successful online distribution with SiteMinder platform

Salzburg (Austria)

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Hanging Gardens of Bali maximises sales and improves channel management with SiteMinder

Payangan (Indonesia)

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How Villa Italia profited from switching to SiteMinder’s channel manager

Munich (Germany)

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Palladium Hotel Group accelerates its growth with SiteMinder

Sant Antoni de Portmany (Balearic Islands)

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Town Hotel optimises online distribution and efficiency with SiteMinder

Kreisfreie Stadt Wiesbaden (Germany)

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Silavadee Pool Spa Resort increases bookings by 60% with SiteMinder

Lamai Beach (Thailand)

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Hotel Graf Bentinck increases efficiency up to 70% with SiteMinder

Dangast (Germany)

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Hotel Gran Bilbao trusts SiteMinder to support its revenue management strategy

Bilbao (Spain)

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SiteMinder helps Hotel Kragemann generate more direct bookings with less effort

Aachen (Germany)

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Chatrium Hotels & Residences “revolutionise” operations and find success with SiteMinder

Tubsai (Thailand)

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The Phala Group Optimise Channel Management and Boost Revenue

Sanur (Bali)

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Hotel Amicizia improves room management with SiteMinder

Rimini (Italy)

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Qunci Villas enjoys the great benefits of hotel integration with SiteMinder

Mangsit (Indonesia)

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Kuching Park Hotel by Infinite Hospitality Group compliments smart guest experience with addition of SiteMinder’s platform

Kuching (Malaysia)

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Kirimaya brand - increases bookings by 50% by developing a solid online sales strategy.

Mu Si (Thailand)

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SiteMinder is glad to be a part of VALA Hua Hin hotel’s journey by offering reliable system and solid support to hoteliers in every circumstance.

Cha-am (Thailand)

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Always ready: Minor Hotels sustains adaptability with SiteMinder Multi-Property

Tagum City (Philippines)

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Olive House Apartments solve overbookings with SiteMinder and see direct revenue success

Ogunquit (United States of America)

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HOMA Elevates it’s Distribution and Simplifies Direct Bookings with SiteMinder as Thai Reservation Volumes Soar 75% Over Pre-Pandemic Levels

Ratsada (Thailand)

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TFE Hotels Centralizes Rates and Saves Days of Manual Labor with SiteMinder Multi-Property

Sydney (Australia)

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PPHE Hotel Group embraces nimble new approach with SiteMinder Multi-Property

London (United Kingdom)

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How Quest Apartment Hotels Centralized Distribution to Gain Back Hours with SiteMinder Multi-Property

Melbourne (Australia)

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La Flora Group is confident it has found a lasting solution with SiteMinder

Khao Lak (Thailand)

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The RuMa Hotel and Residences chose SiteMinder and never looked back

Kuala Lumpur (Malaysia)

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Fuli Hot Spring Resort has all boxes ticked with SiteMinder

Yuchi (Taiwan)

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Automation is the Key to Collaboration Between Bali Garden Beach Resort & SiteMinder

Kecamatan Kuta (Indonesia)

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SiteMinder Website Builder Website Design

"Did you know 52% of travellers look at a property’s website before making a booking? By having your own website, you too could convert visitors into guests while enjoying commission free revenue. SiteMinder’s website builder was developed specifically to help hotels like yours to capture bookings from travellers researching online."

4.6 (289 REVIEWS)

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Did you know around 75% of travellers use metasearch engines to find hotels and book online? How can you get a slice of the pie? Demand Plus brings these travellers to your direct channels. You own the booking, can build guest loyalty and increase revenue through upsell offers, all while reducing your dependence on third party channels. Forget the hassle of set up, bidding and billing, we take care of everything and you only pay for completed stays.

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SiteMinder Guest Engagement (Messaging) Guest Messaging Software

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SiteMinder Reviews

Hotelier Rating

Excellent
2065
Very Good
312
Average
118
Poor
45
Terrible
40

Property Size

  • X-Small (236)
  • Small (382)
  • Medium (708)
  • Large (729)
  • X-Large (464)

Country

  • Thailand
    Thailand
    (341)
  • Australia
    Australia
    (312)
  • Spain
    Spain
    (251)
  • United States of America
    United States of America
    (157)
  • Mexico
    Mexico
    (113)
  • Malaysia
    Malaysia
    (97)
  • United Kingdom
    United Kingdom
    (82)
  • New Zealand
    New Zealand
    (73)
  • Indonesia
    Indonesia
    (67)
  • Vietnam
    Vietnam
    (66)
  • Cambodia
    Cambodia
    (49)
  • Portugal
    Portugal
    (48)
  • France
    France
    (44)
  • Ireland
    Ireland
    (42)
  • Germany
    Germany
    (39)
  • Colombia
    Colombia
    (34)
  • Philippines
    Philippines
    (31)
  • Taiwan
    Taiwan
    (27)
  • Singapore
    Singapore
    (25)
  • China
    China
    (25)
  • Estonia
    Estonia
    (23)
  • Canada
    Canada
    (21)
  • South Africa
    South Africa
    (21)
  • Italy
    Italy
    (20)
  • India
    India
    (19)
  • Finland
    Finland
    (19)
  • Laos
    Laos
    (16)
  • Czech Republic
    Czech Republic
    (15)
  • Hungary
    Hungary
    (15)
  • Costa Rica
    Costa Rica
    (14)
  • United Arab Emirates
    United Arab Emirates
    (14)
  • Switzerland
    Switzerland
    (13)
  • Iceland
    Iceland
    (12)
  • Austria
    Austria
    (10)
  • Fiji
    Fiji
    (10)
  • Sri Lanka
    Sri Lanka
    (10)
  • Argentina
    Argentina
    (10)
  • Chile
    Chile
    (10)
  • Latvia
    Latvia
    (9)
  • Cyprus
    Cyprus
    (7)
  • Greece
    Greece
    (7)
  • Malta
    Malta
    (5)
  • Belize
    Belize
    (5)
  • Uruguay
    Uruguay
    (5)
  • Denmark
    Denmark
    (5)
  • Ecuador
    Ecuador
    (5)
  • Pakistan
    Pakistan
    (5)
  • Morocco
    Morocco
    (5)
  • Sweden
    Sweden
    (4)
  • Peru
    Peru
    (4)
  • Qatar
    Qatar
    (4)
  • Poland
    Poland
    (4)
  • Maldives
    Maldives
    (4)
  • Egypt
    Egypt
    (4)
  • Romania
    Romania
    (4)
  • Trinidad and Tobago
    Trinidad and Tobago
    (4)
  • Kenya
    Kenya
    (3)
  • Nigeria
    Nigeria
    (3)
  • Panama
    Panama
    (3)
  • Uzbekistan
    Uzbekistan
    (3)
  • Norway
    Norway
    (3)
  • Slovenia
    Slovenia
    (3)
  • Andorra
    Andorra
    (3)
  • Croatia
    Croatia
    (3)
  • Myanmar
    Myanmar
    (3)
  • Georgia
    Georgia
    (2)
  • Zambia
    Zambia
    (2)
  • Seychelles
    Seychelles
    (2)
  • Hong Kong
    Hong Kong
    (2)
  • Ukraine
    Ukraine
    (2)
  • Vanuatu
    Vanuatu
    (2)
  • Namibia
    Namibia
    (2)
  • Turkey
    Turkey
    (2)
  • Samoa
    Samoa
    (2)
  • Bangladesh
    Bangladesh
    (2)
  • Saint Martin (French part)
    Saint Martin (French part)
    (2)
  • Nicaragua
    Nicaragua
    (1)
  • Papua New Guinea
    Papua New Guinea
    (1)
  • Nepal
    Nepal
    (1)
  • Oman
    Oman
    (1)
  • Netherlands
    Netherlands
    (1)
  • Dominican Republic
    Dominican Republic
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)
  • Montenegro
    Montenegro
    (1)
  • Zimbabwe
    Zimbabwe
    (1)
  • Paraguay
    Paraguay
    (1)
  • Belgium
    Belgium
    (1)
  • Mozambique
    Mozambique
    (1)
  • Uganda
    Uganda
    (1)
  • Tunisia
    Tunisia
    (1)
  • Japan
    Japan
    (1)
  • Bahamas
    Bahamas
    (1)
  • Rwanda
    Rwanda
    (1)
  • Cameroon
    Cameroon
    (1)
  • Brazil
    Brazil
    (1)
  • Iran
    Iran
    (1)
  • Honduras
    Honduras
    (1)
  • Sierra Leone
    Sierra Leone
    (1)
  • Guatemala
    Guatemala
    (1)

Region

  • North America
    North America
    (291)
  • Europe
    Europe
    (695)
  • Asia Pacific
    Asia Pacific
    (789)
  • Oceania
    Oceania
    (400)
  • Middle East
    Middle East
    (34)
  • South America
    South America
    (90)
  • Central America
    Central America
    (13)
  • Africa
    Africa
    (45)

Hoteliers say

Hoteliers like SiteMinder for its effective channel management and rate distribution tools, enabling seamless rate updates across multiple booking channels. It enhances revenue by enabling insightful comparison of competitor pricing, optimizing distribution strategies, and managing inventory efficiently. While generally well-received, some hoteliers suggest improvements in integration processes, advanced analytics, and more flexible user interfaces to further drive revenue growth and customer satisfaction.

AI-generated from the text of customer reviews

Channel Management
Customer Support
Booking Engine Performance
Integration Difficulties
Automation and Reporting
Rate Shopping Tools

Looking for specific info?

10

SiteMinder is an efficient system for managing hotel bookings

E-commerce Supervisor from 200 to 499 room Boutique in Karon (Thailand)

Verified
2 months ago
1. Features a Channel Manager system that distributes sales across a wide range of OTAs. 2. Updates allotments in real-time. 3. Provides insights reports to analyze booking trends and optimize pricing strategies effectively.
Country Thailand
E-commerce Supervisor
X-Large Hotel
Share review
Zidane from SiteMinder replied
Hi Milk, Thank you for your feedback! We’re glad to hear that the Channel Manager system has been helpful in distributing sales across a wide range of OTAs, with real-time allotment updates and insightful reports for optimising pricing strategies. We appreciate your suggestions for 24/7 support in the Thai language and for enhanced rate shopping functionality. We’ll pass your feedback along to our team. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane
10

Channel Manager platform

Revenue Manager from 200 to 499 room Boutique in Dien Ban (Vietnam)

Verified
2 months ago
The platform is designed with professional & details organization. Good and fast customer service. Clear & details distribution network and structure.
Country Vietnam
Revenue Manager
X-Large Hotel
Share review
Zidane from SiteMinder replied
Hi Phan, Thank you for your feedback! We’re glad to hear that you find the platform well-organised, with good customer service and a clear distribution network. We appreciate your suggestions for a promotion stay pay to be available for all OTAs and for a bulk update feature for rate overrides during specific periods or for room types across all OTAs. These are great ideas, and we’ll pass them along to our team for further consideration. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane
8

Online Distribution Assistant Manager

Online Distribution Assistance Manager from 200 to 499 room Boutique in Bangkok (Thailand)

Verified
2 months ago
It's because the website is so friendly to the user and it's easy to understand The website is designed with a clean layout, making it highly intuitive and easy for users to understand and navigate efficiently.
Country Thailand
Online Distribution Assistance Manager
X-Large Hotel
Share review
Zidane from SiteMinder replied
Hi Theerasit, Thank you for your feedback! We’re glad to hear that you find the interface user-friendly and easy to navigate. It’s great to know the clean layout has made it intuitive for you. We appreciate your suggestion about providing more in-depth summaries of information. We’ll pass this along to our team to explore how we can improve this feature. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane
7

SiteMinder

General Manager from 100 to 199 room Bed & Breakfast & Inn in Pattaya (Thailand)

Verified
2 months ago
I would say the Channel Manager which is can mapping the rate to Agent, which is concerns us for booking engine and also we can manage the rate and availability.
Country Thailand
General Manager
Large Hotel
Share review
Zidane from SiteMinder replied
Hi KhaJohn, Thank you for sharing your feedback! We’re glad to hear that the Channel Manager has been useful in managing rates and availability for your property. We appreciate your suggestions regarding auto-cutting allotments once a booking occurs and we’ll be sure to pass them along to the relevant teams for further updates. If there's anything else we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane
10

SiteMinder review

E-commerce director from 5 to 9 room Boutique in Gianyar (Indonesia)

Verified
2 months ago
The booking system allows our hotel to increase direct bookings. The channel manager successfully linked to all e-commerce platforms. Especially the way it integrated with Google Hotel, which increased hotel reservations and demand by showing the best rates for direct booking to the hotel property. Rate shopping also help us to learn about...
Country Indonesia
E-commerce director
X-Small Hotel
Share review
Zidane from SiteMinder replied
Hi Sabana, Thank you for your feedback! We’re delighted to hear that the booking system has helped increase direct bookings. It’s great to know that rate shopping has also been valuable in understanding the market situation. We appreciate your suggestion regarding the SiteMinder payment gateway system. We’ll pass this feedback along to our team to explore the possibility. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane
10

SiteMinder review

Ecommerce Director from 5 to 9 room Boutique in Pecatu (Indonesia)

Verified
2 months ago
The booking engine helps our hotel able to increase direct booking. especially the way it connected with google hotel and it boosted up the reservation and increased the demand of the hotel by showing the best rates are direct booking to hotel property.
Country Indonesia
Ecommerce Director
X-Small Hotel
Share review
Zidane from SiteMinder replied
Hi Komang, Thank you for your feedback! We’re thrilled to hear that the booking engine has helped increase direct bookings for your hotel, especially with the connection to Google Hotels and the visibility it provides for the best rates. We appreciate your suggestion to enable auto-connection to social media platforms and to allow the selection of the most effective e-commerce platforms based on the area. We’ll pass your feedback along to our team for future improvements. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane
10

Great Channel Manager

Revenue Manager from 500+ room Extended Stay & Serviced Apartment in Kuala Lumpur (Malaysia)

Verified
2 months ago
Ease of connectivity that allows over 400 channels. Good customer service and support that is 24/7. Extremely user friendly and good.
Country Malaysia
Revenue Manager
X-Large Hotel
Share review
Zidane from SiteMinder replied
Hi Lewynd, Thank you for sharing your feedback! We're glad to hear that the ease of connectivity and our 24/7 support have been beneficial for you. We truly appreciate your thoughts on pricing, and we’ll be sure to pass this along to the team to explore further. If there’s anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane
9

A Closer Look at SiteMinder Is It Worth Your Money?

Group Revenue Manager from 75-99 room Airport/Conference Hotel in Kota Belud District (Malaysia)

Verified
2 months ago
SiteMinder offers robust tools to connect and manage bookings across multiple online travel agencies, ensuring real-time updates and reducing the risk of over bookings. User-friendly interface with powerful insights while detailed analytics provides data to optimize pricing and revenue strategies.
Country Malaysia
Group Revenue Manager
Large Hotel
Share review
8

It's responsive and real time updated

Cluster e-commerce manager from 25-49 room Boutique in Anse Louis (Seychelles)

Verified
2 months ago
Rate shopping tools, it's help hotel optimize pricing and connectivities more partners can be connected and user friendly, providing quick insight.
Country Seychelles
Cluster e-commerce manager
Medium Hotel
Share review
10

Thinking of hand Think of SiteMinder!!

VP from 200 to 499 room Branded Hotel in Bangkok (Thailand)

Verified
2 months ago
Pro user friendly, easy to use with local language support. Lastly, provide hotels with real-time market data, which can help them make smarter business decisions and gain an edge over competitors.
Country Thailand
VP
X-Large Hotel
Share review
Zidane from SiteMinder replied
Hi Pattama, Thank you for your valuable feedback! We're glad to hear that you find our platform user-friendly and appreciate the local language support and real-time market data insights. We understand your suggestions regarding transaction-based model options and mobile optimisation for package deals and cross-selling, and we will definitely work on enhancing these capabilities. Please feel free to reach out if there's anything else we can assist with. Best regards, Zidane
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

This robust channel manager allows the hotelier to manage availability and rates from one place, saving time and avoiding errors. In addition, through this connection, Mirai's reservation system automatically notifies the Channel Manager of reservations and cancellations.

by Estefanía Livi (Mirai) on February 12, 2025

Question:

What differentiates this product or service from the competition?

Answer:

Siteminder's channel manager offers a global reach with a large number of distribution channels, as well as a powerful, intuitive and easy-to-use interface. In addition, it is a solution for different types of properties.

by Estefanía Livi (Mirai) on February 12, 2025

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I would definitely recommend hotels to consider Siteminder as an option to manage availability, inventory and prices for their hotels. A tool with a wide range of integrated channels from all over the world and for all types of properties.

by Estefanía Livi (Mirai) on February 12, 2025

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 127 recommend
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