88
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Crave Interactive (Tablets)

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Crave Interactive is a world leading developer of cloud-based solutions for hotels that provide digital guest services, including food ordering, digital concierge, entertainment and automation via proprietary in-room tablets. Crave clients range from Iceland to Tasmania, from 25 to 4,000 rooms, and from luxury to limited service hotels. From a simple directory replacement to a full range of innovative digital guest services, Crave in-room tablets offer the right solution at the right price for any hotel

  • Based in Newport Pagnell (United Kingdom)
  • Founded in 2009
  • 26 employees on LinkedIn

Company Description

Hoteliers wish to get rid of paper directories and move to digital platforms – there is a general acceptance that digital directories are the way forward with most believing it is just a question of time before they are deployed en masse and become the norm. Crave’s tablets are designed for a hotel room, with no camera, protective covers, and bespoke charging docks that come with the added benefits of USB charging ports for Hotel guests to use for their own devices. Crave provides a huge range of benefits to hotels and their guests, many of which are financially measurable. ROI’s of 200-600% can be achieved in most hotels.

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Hoteliers wish to get rid of paper directories and move to digital platforms – there is a general acceptance that digital directories are the way forward with most believing it is just a question of time before they are deployed en masse and become the norm. Crave’s tablets are designed for a hotel room, with no camera, protective covers, and bespoke charging docks that come with the added benefits of USB charging ports for Hotel guests to use for their own devices. Crave provides a huge range of benefits to hotels and their guests, many of which are financially measurable. ROI’s of 200-600% can be achieved in most hotels.

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Crave Interactive (Tablets) Ratings Summary

Recommend to a friend
94%
+3% above category avg.
Number of Employees 26 46% vs. category avg
Years in Business 9 11% vs. category avg
Ranked 1st in
Crave Interactive (Tablets) vs. Category Average
-1% 4.7 Ease of Use
-3% 4.2 ROI
-4% 4.5 Support
-3% 4.2 Onboarding

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Reference Customers

At Vdara, we are committed to providing an exceptional level of service and the introduction of Crave tablets ensure that we’re elevating that level of service by evolving to meet the modern needs of our guests,
Mary Giuliano General Manager Vdara Hotel & Spa

Case Studies & News

  1. Vdara Hotel & Spa Enhances Guest Experience with Interactive Tablets Read more
  2. Crave Interactive Launch World’s First Low-Cost Digital Directory with TV controls for Hotels Read more
  3. Game On. Crave Games Platform to Entertain Hotel Guests and Create New Revenue Streams Read more

Product Overview

What is the product or service they provide?

Hoteliers wish to get rid of paper directories and move to digital platforms – there is a general acceptance that digital directories are the way forward with most believing it is just a question of time before they are deployed en masse and become the norm. Crave’s tablets are designed for a hotel room, with no camera, protective covers, and bespoke charging docks that come with the added benefits of USB charging ports for Hotel guests to use for their own devices. Crave provides a huge range of benefits to hotels and their guests, many of which are financially measurable. ROI’s of 200-600% can be achieved in most hotels.

read more

Hoteliers wish to get rid of paper directories and move to digital platforms – there is a general acceptance that digital directories are the way forward with most believing it is just a question of time before they are deployed en masse and become the norm. Crave’s tablets are designed for a hotel room, with no camera, protective covers, and bespoke charging docks that come with the added benefits of USB charging ports for Hotel guests to use for their own devices. Crave provides a huge range of benefits to hotels and their guests, many of which are financially measurable. ROI’s of 200-600% can be achieved in most hotels.

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What makes them unique?
  • Replaces all paper directories and other printed in-room materials.
  • Built-in Infrared with integrated TV Controls.
  • Anti-theft options are available.
  • Replaces existing alarm clock-radios with a sleek, multi-function device.
  • Comes with two convenient USB chargers, for guest-owned devices.
  • Comprehensive suite of Crave’s industry-leading guest service software.
  • Choice of Crave tablet 8″ T-Mini and 10″ T2, both with bespoke charging dock, designed for a hotel room.
read more
  • Replaces all paper directories and other printed in-room materials.
  • Built-in Infrared with integrated TV Controls.
  • Anti-theft options are available.
  • Replaces existing alarm clock-radios with a sleek, multi-function device.
  • Comes with two convenient USB chargers, for guest-owned devices.
  • Comprehensive suite of Crave’s industry-leading guest service software.
  • Choice of Crave tablet 8″ T-Mini and 10″ T2, both with bespoke charging dock, designed for a hotel room.
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What types of hotels do they service?
  • Brand
  • Independent
What is the core value proposition?
Pricing
Freemium (hotel can trial for free)
One time upfront purchase (flat rate)
One time upfront purchase (per room)
Implementation fee
Monthly subscription (Flat)
Monthly subscription (/room/month)
Monthly service fee
Commission or Revenue Share

Popular Guest Room Tablets Features

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Implementation

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4.2

Once a contract is signed Crave’s project team will coordinate with the hotel and gather the content to build the hotel platform to the specification agreed. The whole process, from contract signature to installation typically takes 6-8 weeks depending on the size and complexity of the hotel installation. For installation, Crave takes care of all the details. Crave OS ensures that the tablets are very easy to install and this can easily be completed by the Hotel teams.

read more

Once a contract is signed Crave’s project team will coordinate with the hotel and gather the content to build the hotel platform to the specification agreed. The whole process, from contract signature to installation typically takes 6-8 weeks depending on the size and complexity of the hotel installation. For installation, Crave takes care of all the details. Crave OS ensures that the tablets are very easy to install and this can easily be completed by the Hotel teams.

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Support

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4.5
  • Customer success meetings Monthly
  • Approximate # of hotels per support rep 10-50
  • Updates One advantage of Crave OS is Crave MDM's solution. Our remote support solutions allow Crave to remotely monitor & update and both content and software remotely, without any Hotel intervention. Updates are performed when networks are quiet in the middle of the night so the guest is not disturbed. Even Crave OS can be updated remotely without user intervention. Typically, there are four software sprints per year, and every hotel will receive the latest update once it's available.
  • 24/7 support Phone, Email

Frequently Asked Question

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