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Loopon Post Stay

Loopon Post Stay

Ranked 4th in Guest Surveys

Headquartered in Goteborg, Sweden

78 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Certificate of Excellence
78 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence
Guest Feedback Software Buyer's Guide
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Overview

86% recommend
Customer Service
4.5
Ease of Use
4.3
ROI
4.3
Implementation
4.2

Company info

Founded in 2008
Employees 11
Headquarter Goteborg, Sweden

Markets served

  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
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what customers are saying

Head of Marketing & Sales in Campbell (United States)

Best personal support ever. Ever. Easy navigated and overall easy to find what you are searching for combined with good export possibilities.

Operations Manager from Branded in (Sweden)

Translated: I like that we can follow developments, target each department, order reports, respond directly to the system and interact with customers. It is also very good that we can search for keywords to see if there are many who "complain" on the same things, another thing that is very good is that recurring customers are categorized so that a parent's feedback is available to follow quickly and easily in overview. Att vi kan följa utvecklingen, målstyra varje avdelning, beställa rapporter, svara direkt i systemet och interagera med kunderna. Det är dessutom väldigt bra att vi kan söka på nyckelord för att se om det är många som "klagar" på samma saker, en annan sak som är väldigt bra är att återkommande kunder kategoriseras så att en stammis feedback finns att följa snabbt och enkelt i översikten.

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General Manager from Branded in (Sweden)

Loopon gives us as hoteliers a good summary of what the guests think about our hotels. Both through the loopon questionnaires but also through all the other sites were guest reviews are collected (booking, facebook, tripdvsor etc...) What truly stands out is the level of speed and efficiency when it comes to the support. I have always experienced quick and understandable answers to my questions. Another thing that comes to mind is that the system always works. Very rarely do we have any problems.

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Front office manager from City Center Hotel

Unfortunate that when comparing with other hotels, no minimum amount of reviews is demanded before you´re in the "competition" with other hotels. It's enough to have one top-score review to be in the lead for the whole month.

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Hotel Manager from in Oslo (Norway)

For all changes the staff of Loopon have to be involved. For some text changes it would be nice to have possibilty yourself, the smaller changes. Then again the staff reply quickly and fixes without a problem. Advice to others: Make sure to get a good introduction, there is many things that can be managed easily within the system once you know. Get some keystaff involved, together you will see possibilities and Loopon can easily respond.

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Restaurant Manager in Trondheim (Norway)

The reports are too big, too many pages, but they look good, to detailed for me, difficult to get responses

Screenshots & video

86%usability

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