81
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More

Loopon Post Stay

Transparent vendors display their reviews prominently on their website with the reviews widget.

Beautiful single-page surveys right after the stay let your guests know you truly care.

  • Based in Goteborg, Sweden
  • Founded in 2008
  • 11 employees on LinkedIn

Company Description

Honest feedback from your own guests in larger quantity than any public review site is the best source of data for both strategic decisions and running quick experiment with immediate results on guest satisfaction.

We are on a mission to provide hotels with the best holistic approach to digital guest communication by unifying all tools hotels need to communicate with their guests in one beautiful and easy-to-use system.

Our tool integrates Pre-Stay welcome e-mails & commission-free up-selling, In-Stay chat & feedback, Post-Stay feedback & reputation management and Next-Stay marketing campaigns and website chat.

With all guest communication in one single tool the hotel is able to offer a guest journey composed of a single conversation and experience, where the hotel is able to learn more about the guest with every single message.

read more

Honest feedback from your own guests in larger quantity than any public review site is the best source of data for both strategic decisions and running quick experiment with immediate results on guest satisfaction.

We are on a mission to provide hotels with the best holistic approach to digital guest communication by unifying all tools hotels need to communicate with their guests in one beautiful and easy-to-use system.

Our tool integrates Pre-Stay welcome e-mails & commission-free up-selling, In-Stay chat & feedback, Post-Stay feedback & reputation management and Next-Stay marketing campaigns and website chat.

With all guest communication in one single tool the hotel is able to offer a guest journey composed of a single conversation and experience, where the hotel is able to learn more about the guest with every single message.

less

Loopon Post Stay Ratings Summary

Recommend to a friend
89%
-4% above category avg.
Number of Employees 11 97% vs. category avg
Years in Business 10 2% vs. category avg
Ranked 1st in
Loopon Post Stay vs. Category Average
-5% 4.3 Ease of Use
-5% 4.4 ROI
-2% 4.6 Support
-8% 4.2 Onboarding

Top Alternatives

Medallia

San Mateo (United States)
81 HT Score
65 HT Score

Revinate Surveys

San Francisco (United States)
64 HT Score

Helix by micrometrics

Ottawa, Canada
64 HT Score

Reference Customers

A fantastic system - get immediate communication with your most valuable asset - your guests. Turn bad into good. True evaluation of your product. Loopon is probably one of the reasons our hotel is so profitable.
Lars Olemyr General Manager Nösund Spa & Havshotell

Case Studies & News

  1. A success story: Hotel Cort Read more
  2. How Gothia Towers uses Loopon - An interview with Marcus Eriksson Nordlund Read more
  3. Do Adjustable Beds have an Effect on Guest Satisfaction? Read more

Product Overview

What is the product or service they provide?

Honest feedback from your own guests in larger quantity than any public review site is the best source of data for both strategic decisions and running quick experiment with immediate results on guest satisfaction.

We are on a mission to provide hotels with the best holistic approach to digital guest communication by unifying all tools hotels need to communicate with their guests in one beautiful and easy-to-use system.

Our tool integrates Pre-Stay welcome e-mails & commission-free up-selling, In-Stay chat & feedback, Post-Stay feedback & reputation management and Next-Stay marketing campaigns and website chat.

With all guest communication in one single tool the hotel is able to offer a guest journey composed of a single conversation and experience, where the hotel is able to learn more about the guest with every single message.

read more

Honest feedback from your own guests in larger quantity than any public review site is the best source of data for both strategic decisions and running quick experiment with immediate results on guest satisfaction.

We are on a mission to provide hotels with the best holistic approach to digital guest communication by unifying all tools hotels need to communicate with their guests in one beautiful and easy-to-use system.

Our tool integrates Pre-Stay welcome e-mails & commission-free up-selling, In-Stay chat & feedback, Post-Stay feedback & reputation management and Next-Stay marketing campaigns and website chat.

With all guest communication in one single tool the hotel is able to offer a guest journey composed of a single conversation and experience, where the hotel is able to learn more about the guest with every single message.

less
What makes them unique?

Beautiful single-page responsive surveys with no compulsory questions drive extremely high response rates.

read more

Beautiful single-page responsive surveys with no compulsory questions drive extremely high response rates.

less
What types of hotels do they service?
  • Brand
  • Independent
What is the core value proposition?
Pricing
Freemium (hotel can trial for free)
One time upfront purchase (flat rate)
One time upfront purchase (per room)
Implementation fee
Monthly subscription (Flat)
Monthly subscription (/room/month)
Monthly service fee
Commission or Revenue Share

Popular Guest Feedback Features

Top Alternatives

Medallia

San Mateo (United States)
81 HT Score
65 HT Score

Revinate Surveys

San Francisco (United States)
64 HT Score

Helix by micrometrics

Ottawa, Canada
64 HT Score

Implementation

  • image description
  • image description
  • image description
  • image description
  • image description
4.2

We’ve done post-stay feedback for hotels since 2008 – while we know integrations with PMS can be time-consuming, we take care of the entire process so you can focus on running your hotel!

In general the process is as follows after a contract is signed:

  1. We setup a Loopon profile based on your graphical profile and other wishes – the guest is communicating with you, not with Loopon
  2. We contact your PMS provider and deal with all technical details
  3. A soon as PMS integration is in place, we provide a training session where you learn everything you need in order to start using Loopon efficiently
  4. After about a month, or based on your request, we have our first customer success meeting to ensure everything is going smoothly and help you with any questions that might have arisen during your first experience with Loopon

There’s nothing we love more than helping our customers, so except for the customer success meetings we look forward to your questions and are happy to provide advice however and whenever you want – e-mail, phone, chat on our website.

read more

We’ve done post-stay feedback for hotels since 2008 – while we know integrations with PMS can be time-consuming, we take care of the entire process so you can focus on running your hotel!

In general the process is as follows after a contract is signed:

  1. We setup a Loopon profile based on your graphical profile and other wishes – the guest is communicating with you, not with Loopon
  2. We contact your PMS provider and deal with all technical details
  3. A soon as PMS integration is in place, we provide a training session where you learn everything you need in order to start using Loopon efficiently
  4. After about a month, or based on your request, we have our first customer success meeting to ensure everything is going smoothly and help you with any questions that might have arisen during your first experience with Loopon

There’s nothing we love more than helping our customers, so except for the customer success meetings we look forward to your questions and are happy to provide advice however and whenever you want – e-mail, phone, chat on our website.

less

Support

  • image description
  • image description
  • image description
  • image description
  • image description
4.6
  • Customer success meetings Annual
  • Approximate # of hotels per support rep <10
  • 24/7 support Live chat, Phone, Email, Online knowledge base

Frequently Asked Question

  • Do you integrate with our PMS?

    Loopon already integrates with most of the popular PMS:s being used by hotels worldwide. If we for some reason do not already support your specific PMS, we will build the integration free of charge.

  • Is your pricing per user?

    No, we only charge a fixed monthly fee – no matter if you’re only one user or if everyone at your hotel wants access to Loopon.

Post a Question

Top Alternatives

Medallia

San Mateo (United States)
81 HT Score
65 HT Score

Revinate Surveys

San Francisco (United States)
64 HT Score

Helix by micrometrics

Ottawa, Canada
64 HT Score

Mission Statement

We are on a mission to provide hotels with the best holistic approach to digital guest communication by unifying all tools hotels need to communicate with their guests in one beautiful and easy-to-use system. Hotels that truly care about their guests use Loopon.

read more

We are on a mission to provide hotels with the best holistic approach to digital guest communication by unifying all tools hotels need to communicate with their guests in one beautiful and easy-to-use system. Hotels that truly care about their guests use Loopon.

less

Top Alternatives

Medallia

San Mateo (United States)
81 HT Score
65 HT Score

Revinate Surveys

San Francisco (United States)
64 HT Score

Helix by micrometrics

Ottawa, Canada
64 HT Score